Video & Transcript Research : 'customer data'
Page 171 of 500
MN
Minnesota 2025-2026 Regular Session
Committee on Judiciary and Public Safety - Part 1 - 04/24/26
Judiciary and Public Safety
Transcript Highlights:
- also authorizes other agencies to charge fees for custom data sets.
- also authorizes other agencies to charge fees for custom data sets.
- also authorizes other agencies to charge fees for custom data sets.
- also authorizes other agencies to charge fees for custom data sets.
- also authorizes other agencies to charge fees for custom data sets.
TX
Transcript Highlights:
- So one of my questions is Are we collecting any data about the physical impact this bill will have on
- The clerk will read the bill. and customs enforcement to enforce federal immigration law.
- This is the bill relating to agreements between sheriffs and the United States Immigration and Customs
- And are there conclusions we can draw with respect to different data?
- And so I'd be glad to show you all the data that proves the point.
Bills:
SB37, SJR84, SJR87, SJR27, SB8, SB10, SB227, SB261, SB15, SB12, SB25, SB57, SB127, SB293, SB441, SB3059, SB512, SB241, SB1718, SB140, SB2055, SB2075, SB2018, SB1534, SB1567, SB785, SB1233, SB1580, SB1663, SB413, SB447, SB519, SB467, SB1579, SB1191, SB1021, SB1838, SB2807, SB2835, SB546, SB2121, SB2167, SB2035, SB2024, SB1032, SB1049, SB1266, SB1400, SB1302, SB401, SB1596, SB1281, SB1242, SB1343, SB310, SB1346, SB2753, SB2703, SB2221, SB1719, SB2177, SB800, SB790, SB748, SB571, SB1957, SB1923, SB1896, SB1760, SB1335, SB2368, SB2477, SB2587, SB2972, SB2986, SB2965, SB1563, SB1467, SB1164, SB1137, SB614, SB705, SB961, SB918, SB955, SB869, SB850, SB863, SB1610, SB1055, SB2206, SB457, SB2337, SB1362, SCR9, SB2405, SB2406, SB2407, SB2166, SB2148, SB535, SB777, SB827, SB1141, SB1330, SB1352, SB1664, SB1862, SB1936, SB1453, SB1448, SB1398, SB2137, SB2111, SB53, SB226, SB1677, SB1723, SB1839, SB36, SB38, SB815, SB1856, SB552, SB646, SB37, SJR84, SJR87, SJR27, SB8, SB10, SB227, SB261, SB15, SB12, SB25, SB57, SB127, SB293, SB441, SB3059, SB512, SB241, SB1718, SB140, SB2055, SB2075, SB2018, SB1534, SB1567, SB785, SB1233, SB1580, SB1663, SB413, SB447, SB519, SB467, SB1579, SB1191, SB1021, SB1838, SB2807, SB2835, SB546, SB2121, SB2167, SB2035, SB2024, SB1032, SB1049, SB1266, SB1400, SB1302, SB401, SB1596, SB1281, SB1242, SB1343, SB310, SB1346, SB2753, SB2703, SB2221, SB1719, SB2177, SB800, SB790, SB748, SB571, SB1957, SB1923, SB1896, SB1760, SB1335, SB2368, SB2477, SB2587, SB2972, SB2986, SB2965, SB1563, SB1467, SB1164, SB1137, SB614, SB705, SB961, SB918, SB955, SB869, SB850, SB863, SB1610, SB1055, SB2206, SB457, SB2337, SB1362, SCR9, HB5560, HB762, HB 107, HB 114, HB300, HB138, HB4386, HB2495, HB581, HB3348, HB5323
Keywords:
higher education, curriculum review, governing board, faculty council, ombudsman, tax exemption, property tax, homestead, fire damage, constitutional amendment, bail reform, criminal justice, felony offenses, public safety, judicial conduct, state commission, judicial misconduct, commission membership, immigration enforcement, ICE agreements
CA
California 2025-2026 Regular Session
Assembly Utilities and Energy Committee Jul 9th, 2025
Transcript Highlights:
- But it defines right now ratepayer affordability as a review of data related to customer disconnections
- center customers.
- unique customers.
- Initially, I thought the bill was about data centers.
- There was some objection to specifying data centers.
Summary:
The Assembly Committee on Utilities and Energy heard several bills focused on utility rates, wildfire safety, carbon capture, methane reduction, large energy users, low-income energy programs, and clean energy supply chains. Early items included SB 613, which would direct state agencies to prioritize reducing methane emissions from imported fossil fuels, and SB 614, which would allow California to move forward with carbon dioxide pipeline safety rules and potentially lift the state’s moratorium on new CO2 pipelines. Both bills drew support from advocates and industry-related witnesses, with no opposition registered at the time they were presented, and the committee indicated it would vote once quorum was established.
After quorum was called, the committee took up SB 57, which would require the Public Utilities Commission to establish tariffs for large energy users such as data centers to prevent cost shifts to other ratepayers and address stranded infrastructure costs. Supporters argued the bill would protect affordability and encourage clean energy use, while opponents, including utilities and business groups, warned it could create uncertainty and interfere with existing regulatory processes. The committee also heard SB 256 on wildfire mitigation and emergency response, including undergrounding, PSPS communication, and removal of abandoned lines; supporters emphasized the need for stronger action after recent fires, while utilities raised concerns about duplicative requirements and public disclosure of sensitive infrastructure information. Both SB 57 and SB 256 were approved on roll calls.
The committee then heard SB 647, which would expand and standardize oversight of low-income energy savings programs and performance metrics, with strong support from community advocates and some neutral or “tweener” positions from utilities that sought further work on data collection and implementation. SB 787 followed, proposing a state strategy to coordinate supply chains and workforce development for clean energy industries including EVs, building decarbonization, and offshore wind; it received broad support and no opposition. The committee also considered SB 332, a study bill on utility ownership models and affordability reforms, which drew strong support from consumer and climate advocates but opposition from utilities and business groups concerned about bias, investor signals, and executive compensation provisions. The consent calendar was later approved, and several bills were reported out with votes or held open for absent members to add on.
CA
California 2025-2026 Regular Session
Senate Privacy, Digital Technologies, and Consumer Protection Committee Jun 22nd, 2026
Privacy, Digital Technologies, and Consumer Protection
Transcript Highlights:
- And this is the world that I come from, having run the data program, the MIS and data systems at the
- This bill not only provides needed customer protections when customer service is needed, it also recognizes
- One, companies have a lot more data about us.
- It can't have all that data on me. It will have that data on me.
- In their complaints, the commission alleged that data brokers collect billions of data points and timestamps
FL
Florida 2025 Regular Session
October 7, 2025 - 12:30 PM
Transcript Highlights:
- HELPING THE CUSTOMER STRENGTHEN THE DEFENSES.
- CUSTOMER SERVICE, I THINK WE'VE ALL SEEN CUSTOMER SERVICE IMPROVEMENTS WITH AI.
- ALL MODELS CAN ANALYZE AI MODELS CAN ANALYZE DATA QUICKLY LARGE VOLUMES OF DATA QUICKLY.
- I DID NOT HEAR MUCH ABOUT REALLY THE PRIVACY AND CUSTOMER ETHICAL USE OF CUSTOMER INFORMATION.
- GUARDRAILS TO ENSURE THE DATA PRIVACY AND ETHICAL USE OF CUSTOMER INFORMATION, I DID NOT HEAR THAT.
MA
Massachusetts 2025-2026 Regular Session
Senate Session (Full Formal with Calendar) Jun 21st, 2026 at 11:00 am
Massachusetts Senate Floor Meeting
Transcript Highlights:
- data brokers, which then can be used to target customers in the future.
- For example, Costco is currently doing beta testing using their customers' data to target consumers on
- If a customer is willing to allow a company to sell their data, then under this language, that would
- data brokers, which then can be used to target customers in the future.
- If a customer is willing to allow a company to sell their data, then under this language, that would
Summary:
The Senate opened with the Pledge of Allegiance, recognized several guests in the chamber, and adopted a resolution congratulating Coleman-Nee on election as National Commander of the Disabled American Veterans. It also took up several local and personnel matters, including a sick leave bank for Emily Cullick and later Paul Stavarski, and local bills affecting the town of Weston and a Dorchester housing/library procurement exemption; those measures were advanced to third reading or engrossment as appropriate. The chamber also suspended Joint Rule 12 to refer several House petitions to committees.
The main business was Senate No. 2516, the Massachusetts Data Privacy Act, which came before the Senate on a Ways and Means substitute (Senate Document 2608). Senators Creem, Moore, Charles, Feingold, Keenan, and others spoke in support, describing the bill as a comprehensive consumer privacy measure with data minimization rules, limits on sensitive data, protections for minors, and strong Attorney General enforcement. Several amendments were debated, with many rejected or withdrawn, while some were adopted, including provisions on geolocation data protections, opting out of targeted advertising, affiliate and merger/acquisition protections, internal operations exemptions, parental access to child data, and a Ways and Means amendment. A number of other amendments on employee data, union data, loyalty programs, AI training, reporting, and related issues were either not adopted or held/withdrawn.
After the amendment process, the Senate adopted the amended Ways and Means substitute and ordered the bill to a third reading. The bill was then passed to be engrossed on a roll call vote of 40-0. The Senate also adopted an order to adjourn to the following Monday at 11:00 a.m. and to dispense with printing a calendar. The session adjourned in memory of Darrow Logan Alexander of South Boston.
LA
Louisiana 2026 Regular Session
Commerce May 11th, 2026
Commerce, Consumer Protection, and International Affairs
Transcript Highlights:
- or safety of customers."
- But, anecdotally, looking at customer data from my constituents who, let's say, live across the river
- Relates to consumer data privacy, creates the Louisiana Data Privacy Act to provide for limitations and
- Indiana Data Privacy Act to provide for limitations and restrictions on the use of certain data, to provide
- personal data.
Summary:
The House Committee on Commerce met on May 11, 2026, with a quorum present and took up a series of Senate bills, a resolution, and one House bill. The committee reported favorably Senate Bill 79 to recreate Louisiana Economic Development, Senate Concurrent Resolution 5 to establish the Louisiana-Ireland Trade Commission, Senate Bill 375 on firefighting foam with amendments clarifying use in declared emergencies, Senate Bill 398 moving manufactured and modular housing oversight under the Contractors Licensing Board with technical and substantive amendments, Senate Bill 163 on virtual currency business licensing with an amendment providing for federal preemption if Congress enacts a national licensing regime, and Senate Bill 287 on virtual currency kiosks with consumer-protection provisions and technical amendments. The committee also reported favorably House Resolution 197, as amended, urging the Public Service Commission to study distributed energy generation and storage resources with LSU involvement, and Senate Bill 54, which would allow estheticians to blow-dry hair after certain services; that bill drew extensive testimony from supporters and opponents in the cosmetology and aesthetics industries before being reported favorably.
Several bills prompted detailed discussion and testimony. On Senate Bill 398, the sponsor and Contractors Licensing Board representatives said the change would improve enforcement and consumer safety for manufactured-home installation, especially tie-downs, leveling, and foundation blocking, while not affecting HUD-regulated construction. On the virtual currency bills, OFI said it currently licenses 37 virtual currency businesses with 33 pending applications, and supporters described the kiosk bill as a response to fraud complaints by requiring clearer disclosures, refund procedures, live customer support, and reporting to OFI. For House Resolution 197, the sponsor, PSC officials, and energy stakeholders said the study would examine the value of distributed energy resources, including rooftop solar and battery storage, in light of rising demand and grid reliability concerns; PSC staff and LSU energy experts described the study as focused on market value and avoided-cost benefits.
House Bill 744, which would have shifted regulation of certain New Orleans utilities from the city council to the PSC, generated discussion about constitutional history, rate impacts, and utility consolidation. PSC officials and the sponsor said the current city-council regulation is a constitutional exception dating back to 1921, and they argued that PSC regulation could reduce costs and simplify oversight, but the sponsor ultimately moved to defer the bill rather than force a floor fight, and the committee agreed. The committee then began consideration of Senate Bill 386, the Louisiana Data Privacy Act, adopting technical amendments and then a larger amendment package that revised definitions and compliance provisions; the transcript ends while that bill’s amendment process is still underway, with no final action shown in the excerpt.
KY
Kentucky 2025 Regular Session
Information Technology Oversight Committee (8-13-25)
Transcript Highlights:
- I think we have some customers here then, and perhaps we'll let the customers testify.
- That is the source data.
- That is the source data.
- That is the source data.
- , not filtered data, going through a bureaucrat, but raw actual data.
Keywords:
Meeting Start 00:00:00
Roll Call 00:00:27
Legislative Research Commission 00:01:15
KentuckyWired Operations Company 00:17:30
Wireless Internet Service Providers Association 00:40:15
Administrative Office of the Courts 01:08:55
Kentucky Auditor of Public Accounts 01:33:00, 958, all
Summary:
The committee first approved the July 9 minutes without objection and heard from Jay Hartz and Jonathan Harris of the Legislative Research Commission. Members asked about Capitol and legislator security in light of recent targeted shootings in other states. Hartz said LRC had removed members’ home addresses from its website, was reviewing other state-government records for similar information, and was working with the Speaker, Senate President, Kentucky State Police, and outside security experts on broader safety measures. He also said LRC is exploring commercial products to help block personal contact information from public view, but declined to name vendors publicly. Harris added that driver’s license scans at the Capitol are handled by Kentucky State Police, while LRC has a process for flagging high-volume or concerning contacts for police review. The LRC also reported that redistricting work has already begun, with census coordination underway, evaluation of redistricting software including Mapitude and open-source tools, and plans to make the same tools available to the public in the LRC library.
The committee then heard from Kentucky Wired Operations Company CEO Robert Morphonius, COO Tom Snyder, and counsel Patrick Hughes about the Kentucky Wired network. They explained the corporate structure: Kentucky Wired Operations Company is a private for-profit special purpose entity that designs, builds, operates, and maintains the network; Kentucky Wired Infrastructure Company is a nonprofit instrumentality used for financing; and Open Fiber Kentucky handles commercialization of excess capacity under a wholesale agreement. They said Kentucky Wired Operations is in the operations and maintenance phase, with those obligations continuing until 2045, and that technical changes to the network generally require KCNA approval through formal change-order processes. They also said the company conducted a market test in June 2023 under Schedule 19 of its contract, considered proposals including Open Fiber and the incumbent service provider, and retained the existing provider.
Members asked about KCNA’s role, procurement, network customers, and revenue. The witnesses said Quac operates outside normal state procurement because its process is governed by contract, while KCNA acts as the Commonwealth’s oversight authority and filter for changes. They identified current network users as including AOC, KCTCS, postsecondary education, and other Commonwealth agencies, with all requests routed through KCNA; they also said a separate change process for Exceliccom is in litigation. On funding, they said the operation is paid through monthly appropriations, with roughly a million dollars a month for the service provider and a couple hundred thousand for Quac’s oversight, not including debt service, which is bundled into the availability payment. The discussion ended as members began asking about responsibility for damage-related costs such as squirrel-related outages.
AR
Arkansas 2026 Regular Session
INSURANCE & COMMERCE - SENATE AND HOUSE Feb 13th, 2026
Transcript Highlights:
- How many people filed these claims to get this data?
- Most recently, our customer support number in CERC was spoofed.
- This impacts our customers, your constituents, every day.
- There's a cost to the customer.
- This impacts our customers, your constituents, every day.
MN
Minnesota 2025-2026 Regular Session
Public utilities to develop and implement a virtual power plant program 2/24/26
Minnesota House Floor Meeting
Transcript Highlights:
- , plant or by getting it from customers, plant or by getting it from customers, maybe<00:01:56.960
- from 5,000 customer batteries and EVs. from 5,000 customer batteries and EVs.
- <00:10:20.320>
center least partially driven by data center least partially driven by data - resources online at pace with the data resources online at pace with the data center<00:10:35.040
- . customers. customers.
Summary:
Representative Craft presented House File 2986, as amended with the DE6, and asked that it be laid over for possible inclusion. He described the bill as an affordability measure centered on virtual power plants, explaining that aggregating distributed energy resources such as solar panels, batteries, EVs, smart thermostats, heat pumps, and water heaters can help utilities reduce peak demand and avoid costly generation and distribution investments. He said the bill would require utilities to reduce system peak through a virtual power plant program by 5% by the end of 2028 and 10% by the end of 2032, using an independent third-party RFP process, with plans incorporated into integrated resource planning and a savings clause if requirements prove infeasible.
Testimony in support came from the Department of Commerce, Vote Solar, Solar United Neighbors, Kite Rocket, and Mincia. Supporters said virtual power plants can function like grid-scale resources, lower spot-market and peak costs, improve reliability and resilience, and make better use of existing distribution infrastructure. Commerce said the approach fits an all-of-the-above strategy and noted consumer protections in the bill, including standards for contracts, disclosures, dispatch frequency, notice, opt-out, and compensation. Several supporters cited estimates of significant savings, including a national DOE estimate of 10% to 20% of peak load by 2030 and a Minnesota-specific estimate from Solar United Neighbors of about $63.5 million in savings if 10% of peak demand were met with VPPs in 2030.
Committee members raised questions about how much cheaper VPPs are than peaker plants and whether utilities, especially Xcel Energy, are already implementing similar programs. Representative Baker expressed concern that the bill could move faster than the technology or market would naturally develop and asked about the risk of forcing utilities into a mandate before the economics are fully proven. In response, a Solar United Neighbors witness pointed to a fact sheet and Brattle Group-based analysis comparing VPP costs and benefits in Xcel territory, while an Xcel representative said the company has been discussing the bill with Representative Craft for months. The bill was laid over for possible inclusion, and no final vote on the bill itself was taken in the transcript.
CA
California 2025-2026 Regular Session
Assembly Privacy and Consumer Protection Committee Mar 18th, 2025
Transcript Highlights:
- of data sets used to train generative AI, as well as whether the data sets included copyrighted data
- set will be used for training and that the data... ...perception that all material in a training data
- Paired with their existing ability to collect massive amounts of customer data, these technologies give
- Prior prices, and Allstate customers who were willing to pay higher prices based on their data were charged
- CCPA data, aggregate data, I should say, under the CCPA, as if it were personal information.
Summary:
The Assembly Privacy and Consumer Protection Committee met with a new membership roster and adopted its committee rules after quorum was established. The hearing then began with AB 412, the AI Copyright Transparency Act, which would require generative AI developers to provide copyright holders notice when registered copyrighted works are used in training data. The author and supporters, including SAG-AFTRA, the Transparency Coalition, voice actors, writers, labor groups, and other creators, argued the bill would give artists a practical way to learn whether their works were used and to vindicate their rights. Opponents, including EFF, CalChamber, RIAA, CCIA, Chamber of Progress, Bay Area Council, BSA, and TechNet, said the proposal was technically unworkable, could burden startups, conflict with existing law and pending litigation, and raise federal preemption concerns. Members discussed the bill’s amendments, including a fingerprinting approach and narrowing the bill to model developers, and the committee voted 8-2 to pass AB 412 as amended to the Judiciary Committee.
The committee then heard AB 446, which would prohibit “surveillance pricing,” or the use of personal data to charge different prices for the same product or service. The author and supporters, including Consumer Watchdog, UFCW, labor organizations, and consumer/privacy groups, described examples of differential pricing tied to device type, location, shopping behavior, and digital price tags, and argued the bill would protect consumers from discriminatory and predatory pricing. Business and industry opponents, including CalChamber, grocers, retailers, travel, broadband, and other associations, said the bill could conflict with the CCPA, interfere with loyalty and rewards programs, and create confusion about personalized discounts and dynamic pricing. The discussion focused on how the bill would treat loyalty programs, whether existing privacy law already covers the issue, and whether the proposal would unintentionally affect legitimate discounts and promotions.
FL
Florida 2025 Regular Session
February 5, 2025 - 09:00 AM
Transcript Highlights:
- They don't have any retail customers.
- Most of our customers are residential customers.
- Most of our customers are residential customers.
- Yeah, it is a few people to run a data center.
- And those savings are passed on to customers.
Summary:
The committee heard introductory remarks from Chair LaMarca and members, then received presentations on electric utility planning, transportation infrastructure, and broadband deployment. Public Service Commission staff explained how Florida’s utilities plan for reliability and cost through 10-year site plans, demand forecasting, and economic dispatch. The presentation emphasized Florida’s residential-heavy load, growing EV demand, expanding solar and battery storage, continued reliance on natural gas combined-cycle plants, and the role of nuclear power. Members asked about energy efficiency, rates, renewable options beyond solar, cybersecurity, grid resilience, data centers, and small modular nuclear reactors; the witness said efficiency programs are reviewed every five years, utilities must balance reliability and affordability, and large new loads like data centers generally must pay for their own infrastructure needs.
Department of Transportation Secretary Jared Perdue described FDOT’s five-year work program, decentralized district structure, and funding mix, noting that the agency is predominantly state-funded and prioritizes maintenance and preservation before expansion. He highlighted record investment levels, major congestion-relief projects, toll-road revenues, seaport and airport partnerships, spaceport investments, workforce and equipment needs, and emerging technology such as advanced air mobility. Members asked about project timing, MPO planning, rail and ferry funding, airport governance, winter storm preparedness, and flooding/sea-level rise; Perdue said faster delivery depends on resources, local governments lead transit operations with FDOT as a capital partner, and coastal and drainage projects are designed around storm surge and resiliency.
The Office of Broadband reported on six grant programs supporting infrastructure, community facilities, digital connectivity, and future digital capacity and broadband expansion. Director Leo Garcia said the office has awarded hundreds of millions of dollars across most counties, leveraged significant private investment, and focused heavily on rural areas. He noted that broadband efforts are intended to support telehealth, education, workforce development, and economic growth, and said the state has reduced the number of unserved locations from more than 400,000 to a projected 170,000 after current awards are completed. He also said the office needs additional budget authority for the upcoming digital capacity program and that the larger federal/state broadband deployment program will be used to reach remaining unserved and underserved areas.
KY
Kentucky 2025 Regular Session
Artificial Intelligence Task Force 2025 (8-14-25) - Reupload
Transcript Highlights:
- We serve over 1.3 million customers.
- our customer base. our customer base.
- <00:13:21.680>
It's Data centers have to be located if it's a large data center. - So, data centers' number two concern is data center and grid buildout timeline mismatches.
- one hypers scale size data center. one hypers scale size data center.
Keywords:
Meeting Start - 00:00
Roll Call – 00:15
Approval of Minutes of the July 15, 2025, Meeting 00:55
Helping Power Kentucky’s Growth – 01:25
Powering and Deploying AI – 41:00
Fueling America’s Intelligence – 56:12
Adjournment – 01:10:37, 958, all
Summary:
The Artificial Intelligence Task Force met with a quorum, adopted prior meeting minutes, and then focused on energy policy and economic development as they relate to AI and data centers. John Bevington of LG&E and KU, introduced by Caroline Clark of LG&E/KU and PPL, described the utility’s Kentucky-only service territory, vertically integrated system, 1.3 million customers, and about 7.5 gigawatts of generating capacity. He said the company has supported 76 Kentucky projects in 2024 totaling about $3 billion in announced investment and roughly 3,000 jobs, with a large share of statewide announcements occurring in its service area.
Bevington said LG&E and KU’s current project pipeline is unusually strong, totaling about 170 projects and 8.5 gigawatts of requested power, with data centers accounting for about two-thirds of that demand. He broke the pipeline into existing customer expansions, new-to-Kentucky projects, and 20 data center projects representing about 5.6 gigawatts of potential load. He highlighted a Louisville data center project by PO Development Company and Powerhouse Data Centers that has announced a 400-megawatt facility and may expand to 525 megawatts, estimating that such a project could represent about $4 billion in investment. He also explained that large data centers generally must locate near transmission lines and that utilities must conduct studies, order long-lead equipment, and secure reimbursement commitments before proceeding so other customers are not harmed.
Members asked about how Kentucky compares with other states, the size of data center projects, and whether regulatory reform is needed. Bevington said the 20 projects reflect current Kentucky interest, which he attributed in part to the state’s sales tax exemption for data centers, and noted that states like Ohio have had similar incentives for years. In response to questions from Senator Thomas, he confirmed that data centers can vary in size and said the state should have a regulatory environment that supports economic development, while emphasizing that the benefits would flow to the state, local communities, and schools rather than just the utility. He also cited national and regional data suggesting data centers generate indirect jobs and tax revenue, and said LG&E and KU are investing in transmission, reliability, solar, and gas generation projects, including proposed additional 645-megawatt natural gas units and other system upgrades, to meet expected demand.
AR
Arkansas 2026 Regular Session
INSURANCE & COMMERCE - SENATE AND HOUSE Feb 13th, 2026
Transcript Highlights:
- The next scam, our customer John, is 75. Our customer John is 75. He's also retired.
- And we have seen many customers be victimized by using and... ...we have seen many customers be victimized
- at the customer level.
- There's a cost to the customer. This impacts our customers, your constituents, every day.
- There's a cost to the customer.
Summary:
A joint House-Senate Insurance and Commerce meeting focused on the growing threat of financial fraud in Arkansas, with members and witnesses describing scams targeting seniors, small businesses, and working families. The committee first approved the November 3, 2025 minutes, then heard from the Arkansas Bankers Association, the American Bankers Association, banks, the Attorney General’s Consumer Protection Division, the Arkansas Mortgage Bankers Association, the State Bank and Securities Department, the Insurance Department, and AARP. Witnesses described common schemes including spoofed bank calls and texts, government imposter scams, romance and investment scams, business email compromise, fake job postings, gift card scams, check fraud, wire fraud, reverse mortgage scams, identity theft, and insurance fraud. Several witnesses emphasized that cryptocurrency kiosks and crypto transfers make recovery difficult or impossible, and that artificial intelligence is making scams more convincing and scalable.
Witnesses repeatedly stressed education, verification, and coordination among banks, law enforcement, regulators, and consumers. Bank and mortgage representatives urged consumers to slow down, independently verify wire instructions, avoid clicking unexpected links, use tap-to-pay rather than chip or swipe when possible, and never share account credentials or one-time codes. The Attorney General’s office said it investigates consumer complaints, mediates disputes, works with social media platforms to remove scam ads, and recently created a Financial Fraud Task Force with bankers and other stakeholders. The State Bank and Securities Commissioner highlighted the Safe AR Act, the state’s crypto kiosk framework, and fraud education efforts such as “fraud bingo,” while the Insurance Department described its law-enforcement role and a range of insurance-related fraud schemes it prosecutes. AARP said fraud is widespread and underreported, especially among older adults.
Members asked about reporting scams, how losses are handled, whether tap is safer than chip, how crypto fraud works, whether Arkansas has model legislation to address telecom and social media impersonation, and how local law enforcement and state agencies coordinate investigations. Witnesses said banks generally absorb much of the financial loss under federal rules, while consumers bear the inconvenience and account changes. Several witnesses said Arkansas should consider additional legislation to hold telecom companies and social media platforms accountable for spoofed caller IDs and impersonation ads, and one witness said a federal Scam Act is moving in Congress. No additional votes or formal actions were taken beyond approval of the minutes, but witnesses agreed to share consumer education materials and model legislation with committee staff.
TX
Texas 89th Regular
Senate Committee on Business and Commerce (Part II) Feb 27th, 2025
Business & Commerce
Transcript Highlights:
- Sarah and Crusoe are the data center constructors.
- Large load customers above specified load capacity thresholds, regardless of how those customers' loads
- It is important to customers, all customers, that it be adequately accounted for.
- I'm here today representing Kings Branch Data.
- data center infrastructure.
Keywords:
hemp, consumable hemp, hemp-derived cannabinoids, CBD, cannabidiol, CBG, cannabigerol, delta-8, delta-9, intoxicating hemp, hemp gummies, hemp vape, edibles, cannabinoid regulation, hemp licensing, retailer registration, product registration, QR code labeling, child-resistant packaging, minor access
US
US Federal 2025-2026 Regular Session
Organizational business meeting to consider an original resolution authorizing expenditures by the committee during the 119th Congress; to be immediately followed by hearings to examine the real impacts of debanking in America. Feb 5th, 2025 at 09:00 am
Banking, Housing, and Urban Affairs Committee
Transcript Highlights:
- We grew from 300 customers in Elmore City to now more than 50,000 customers across all 50 states.
- Our customers love us, and we love our customers.
- They generate $92 of overdraft per customer, compared to just over $1 of overdraft per customer from
- They like to have customers, like all businesses, like to have customers.
- data.
FL
Florida 2025 Regular Session
Children, Families, and Elder Affairs Feb 4th, 2025
Transcript Highlights:
- IS THERE A DIFFERENCE BETWEEN CUSTOMER AND CLIENT? CAN YOU DESCRIBE THAT? >> YES.
- SO THE CUSTOMER PORTAL IS THE FRONT DOOR.
- DATA WAREHOUSE.
- INTO THE ENTERPRISE DATA WAY WAREHOUSE.
- WE HAVE AN API THAT ARE ENABLED AND PROVIDE THAT DATA INTO THE SYSTEM.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Advanced Information Technology, the Internet and Cybersecurity Jun 21st, 2026 at 01:00 pm
Joint Committee on Advanced Information Technology, the Internet and Cybersecurity
Transcript Highlights:
- They're collecting all this data on customers and then providing that data to bigger companies that then
- They're collecting all this data on customers and then providing that data to bigger companies that then
- What type of data anonymization do you guys do with regards to customer data that you collect?
- What type of data anonymization do you guys do with regards to customer data that you collect?
- any of the data that's collected on the employee, they're not the customer.
Summary:
The committee hearing focused on a package of Massachusetts privacy and technology bills, especially measures to ban the sale of location data, establish a comprehensive consumer data privacy law, and regulate biometric recognition and surveillance pricing. Chairs and sponsors argued that self-regulation has failed, that data brokers and large tech companies routinely collect and monetize sensitive information, and that state action is needed because federal protections are weak or absent. Several speakers tied the bills to reproductive health, gender-affirming care, domestic violence, children’s data, and other sensitive uses of location and biometric information.
Supporters included legislators and advocates who backed H. 86/S. 197 (Location Shield), H. 78/S. 45/H. 104/S. 29 (comprehensive privacy bills), H. 99/S. 47 (surveillance pricing in grocery stores), and H. 36/S. 36 (biometric recognition accountability). They emphasized data minimization, bans on selling sensitive data, consumer rights to access, delete, and opt out, and in some cases a private right of action. Several witnesses said Massachusetts should lead or align with other states, while others argued that stronger protections are needed because data can be weaponized by stalkers, anti-abortion actors, abusive partners, insurers, or law enforcement.
Industry and coalition witnesses urged the committee to favor a more standardized, interoperable framework modeled on laws already adopted in other states, warning that novel definitions, data-minimization rules, and private rights of action could create compliance burdens, confusion, and costs for businesses, including small businesses. They argued that entity-level exemptions for sectors already covered by federal laws like HIPAA or GLBA promote consistency, and that Attorney General enforcement is preferable to private lawsuits. Committee members questioned witnesses on patchwork concerns, the scope of exemptions, and whether the proposed bills would harm or help consumers and small businesses. No votes or final actions were taken during the hearing; written testimony was noted as due later, and the committee continued taking testimony from multiple panels and virtual witnesses.
MN
Minnesota 2025-2026 Regular Session
House Energy Finance and Policy Committee 4/14/26
Energy Finance and Policy
Transcript Highlights:
- coordination, information, and data coordination, information, and data sharing<00:14:25.400>
- customers exists per solar installer. customers exists per solar installer.
- companies can offer to customers. companies can offer to customers.
- on data centers and rightfully so. on data centers and rightfully so.
- permitting processes for data centers. permitting processes for data centers.
Keywords:
Public Utilities Commission, PUC, energy regulation, utility regulation, electric utility, public utility, rate case, multiyear rate plan, decoupling, rate decoupling, greenhouse gas, social cost of carbon, environmental cost, resource planning, certificate of need, distributed renewable energy, interconnection, budget billing, electronic filing, contested case
OR
Oregon 2026 Regular Session
House Interim Committee On Housing and Homelessness 06/16/2026 2:30 PM
Transcript Highlights:
- The data is also looking positive.
- So kind of data sense that study. Thank you.
- Our mission is to help customers, whether you're a homeowner, renter Our mission is to help customers
- And when you're looking at the whole year of data, it's the same story.
- residential customer.
Summary:
The committee met for a series of information sessions focused on housing stabilization, rental assistance, senior housing, and heat resilience. In the first panel, OHCS and NOAA described the state’s affordable housing preservation work, including the $35 million in 2025 stabilization funding used to reduce debt and keep distressed affordable rental projects operating, plus manufactured home park preservation efforts. OHCS said the portfolio remains under strain, with about a third of projects at debt coverage ratios of 1.0 or less and rising insurance and operating costs. NOAA urged faster closings on the stabilization awards, more funding in 2027, and broader rent assistance and process reforms. Committee members asked about the gap between current appropriations and need, and OHCS explained that the new Article 11-Q bond preservation program is structured differently and requires full refinancing rather than simple cash infusions.
The committee then heard a detailed discussion of the state’s eviction prevention and rental assistance program, ORDAP. OHCS said the program is administered through community action agencies, prioritizes households at imminent risk of eviction, and is now funded at a much lower level than in the prior biennium, reducing expected service to about 8,200 households this biennium. The Oregon Law Center, a county community action agency, and Multifamily Northwest all agreed the program prevents homelessness and is effective, but they differed on whether assistance should be tied so closely to eviction court. Legal aid and community action witnesses said the current system is underfunded and that eviction filings are the clearest indicator of need, while Multifamily Northwest argued the process can push people into court unnecessarily and should be moved earlier when possible. Legislators raised questions about whether a pre-eviction model could be developed and about the costs of court involvement; one member shared a personal story about how rental assistance helped keep their family housed.
Next, the governor’s office, OHCS, and OHA presented on the new senior housing initiative and healthy homes work. The governor’s housing director said Oregon is making progress on homelessness and housing production, with reductions in homelessness outside Multnomah County and an estimated 50,000 future units added to the pipeline through recent state actions. OHCS outlined the senior housing programs launched in May: a debt-financing program using elderly and disabled bond authority, an older adult housing development program funded through the senior property tax deferral revolving account, and a rehousing program for older adults that will use bridge funding and services to move at least 400 unsheltered older Oregonians into housing. OHA also described its Healthy Homes Grant Program, including $24.6 million already awarded, a new $5 million grant round for seniors and people with disabilities, and examples of home repairs and weatherization that help people remain safely housed.
The final information session focused on home cooling and heat resilience. OHA presented data showing rising extreme heat days, more heat-related emergency visits, and likely undercounted heat deaths, especially among older adults, people with disabilities, low-income communities, and people without access to healthy homes. ODOE reviewed implementation of Senate Bill 1536, including a cooling needs study that found 58% of surveyed households in the studied housing types needed permanent cooling, with estimated statewide costs of $582 million to $1 billion. ODOE said its rental home heat pump and community heat pump programs have supported 4,638 installations so far, with a temporary reopening planned using remaining funds. The session ended with a remote presentation from a Community Action Partnership of Oregon representative, continuing the discussion of how community action agencies help deliver energy and anti-poverty services.