Video & Transcript Research : 'claim processing'
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NM
Transcript Highlights:
- They will cover up to their own state It's toward the claims act.
- those claims."
- For a general liability claim in almost 35 years.
- had to come together and pay this big claim?"
- Appeals process or whatever, but essentially the state is liable for that claim.
WY
Transcript Highlights:
- Chairman, the claims are going up.
- It's just the claims engine.
- It's that's the... ...claims.
- And they go through a simple registration process, their name, ... registration process, their name,
- Keep me informed in the process, but Keep me informed in the process, but if we could see about getting
HI
Hawaii 2025 Regular Session
CPN-EIG, CPN-HHS, CPN DEFER Public Hearings 02-11-2025
Commerce and Consumer Protection
Transcript Highlights:
- than you guys processing your own claims?
- I'm merely stating that it wouldn't be equal processing the claims.
- saying that if we have had claims saying that if we have had claims processed<00:31:12.720>
through - c><00:31:19.039>
not processing your own claims um not processing your own claims um not necessarily - <00:31:22.279>
the <00:31:22.399>claims wouldn't be equal processing the claims wouldn't
Summary:
The joint Senate hearing focused primarily on SB 1201, a wildfire measure that would create a wildfire recovery fund and allow securitization for electric utilities. Hawaiian Electric strongly supported the bill, saying it would help protect customers, property owners, insurers, and the broader economy from future catastrophic wildfire liability while improving the utility’s credit profile and lowering financing costs. Support also came from DCCA Consumer Advocacy, the Attorney General’s office on written comments, Ulupono Initiative, Clearway Energy Group, IBEW Local 1260, Par Hawaii, KIUC, the Chamber of Commerce Hawaiʻi, Plus Power, and numerous organizations and individuals. Opponents or commenters raised concerns about the liability cap, victim compensation process, and fund structure, including the Hawaiʻi Association for Justice, the Hawaiʻi Regional Council of Carpenters, and the Hawaiʻi Insurance Council; Henry Curtis of Life of the Land supported the concept of a fund but questioned the catastrophe threshold and whether the fund would be empty without a prudency finding.
Much of the discussion centered on whether the proposed fund would actually help restore Hawaiian Electric to investment grade, with senators comparing the proposal to California’s wildfire fund. Hawaiian Electric said the bill was only one part of a broader process, alongside physical risk reduction and settlement finalization, and argued that without the bill the utility would not regain investment grade. Senators also questioned the proposed $1 billion fund size, the fairness of ratepayer contributions versus shareholder contributions, and whether customers should pay for consulting and administrative costs; Hawaiian Electric said its proposed amendment would remove those consulting-related charges. The company also said the fund would accrue interest and, if unused, could be returned to customers, and that there would be replenishment and supplemental contribution mechanisms if the fund were exhausted.
The Attorney General’s office said it still had further amendments to discuss, and the departments had not yet resolved where the fund should reside administratively, though Hawaiian Electric said it believed DCCA was the appropriate place but was open to alternatives. KIUC requested two amendments. No vote or final committee action was taken during the hearing, and the measure remained under discussion with questions and proposed amendments still outstanding.
LA
Transcript Highlights:
- So what that means is this: we have a veteran who goes in to file his claim or her claim.
- Federal law is very clear: you cannot make money off of an initial claim.
- It allowed those claim sharks to make a lot of money.
- What is happening with these claim sharks is against federal law.
- If they want to become consultants, if they want to become claims agents, there is a process they can
Summary:
The committee met with a quorum and heard a series of bills, mostly from the Senate, covering military affairs, courts, veterans’ services, tobacco/vape regulation, and emergency alerts for missing persons with disabilities. Several measures were described as cleanup or modernization bills, including SB 317 adding the House and Senate military committee chairs to the Louisiana Military Advisory Council, SB 357 updating court administration and appellate e-case management provisions, SB 421 modernizing electronic records language, and SB 232 and HB 597 addressing judicial compensation and related funding/commission issues. The committee also heard SB 164, which would add public works employees to the definition of first responders, and SB 510, which would regulate certain licensed establishments that allow on-premises consumption of hemp/THC products and related age restrictions. These bills were generally presented as technical updates or alignment with existing practices, and the committee reported them favorably after brief questions and, in some cases, amendments.
A major portion of the meeting focused on SB 208, which revises Louisiana’s law on services provided to veterans after a prior version was struck down. Senator Kathy and LDVA representatives said the bill is intended to protect veterans from unaccredited “claim sharks” by limiting fees and creating state-level safeguards, while an opponent argued the issue is preempted by federal law and should be left to Congress and the pending appeal. The committee also heard extensive testimony on SB 34, which would create “Bryan’s Call” emergency alerts for missing children and adults with cognitive or developmental disabilities, including wireless alerts and responder training. Family members and disability advocates described fatal risks from elopement and drowning, and supporters said the bill would fill a gap between Amber and Silver Alerts; the committee moved the bill favorably. Another bill, HB 302, sought to restrict vape sales near schools; the sponsor and Alcohol and Tobacco Control discussed possible language changes, and public health testimony supported broader protections for youth. Several bills were voluntarily deferred, including HB 1190, HB 1097, and HB 374-1, and the committee adjourned after reporting the remaining measures favorably.
MN
Transcript Highlights:
- Under this, the claim has to be filed with the commissioner of Revenue.
- Under this, the claim has to be filed with the commissioner of Revenue.
- So that multiple claims are allowed until that maximum is reached.
- It's called delegation. somebody claiming their refund but in in somebody claiming their refund but in
- So, Senator Westlin, with that, he could claim a refund.
MN
Minnesota 2025-2026 Regular Session
Tran Committee Meeting - 2026-04-08
Transportation Finance and Policy
Transcript Highlights:
- One of the other claim clock.
- Not only like a single storm enters can process thousands of just auto claims, and then you have homeowners
- claims.
- Not only like a single storm enters can process thousands of just auto claims and then you have homeowners
- claims.
Bills:
HF4807
TX
Texas 89th Regular
Senate Committee on Health and Human Services Apr 15th, 2025
Health & Human Services
Transcript Highlights:
- Actually, 25% of those claims would go back over a year.
- Say that one more time. 25% of the claims would go back over a year.
- In that process, they get to an immediate jeopardy of the future, a process which is managed by an independent
- It is an informal process.
- The process, the IDR process, really had no teeth. You couldn't get anything done.
Keywords:
pharmacist, vaccine administration, COVID-19, exclusive authority, healthcare, Medicaid, provider enrollment, credentialing, administrative burden, Texas Health and Human Services, senior retirement communities, emergency response, residential safety, contract provisions, health and safety regulations, medical staff privileges, hospital administration, healthcare regulation, Texas Health and Safety Code, consistency in privileges
TX
Transcript Highlights:
- Nobody wants to claim that.
- fire or claims applied for.
- Processes claims. I'm sorry to hear that from your constituents.
- the claims process and they were open to filing a claim with us and working with us.
- And we welcome the opportunity to, you know, work with them through the claims process we have.
Keywords:
emergency communication, infrastructure, first responders, grant program, interoperability, Texas Interoperability Council, local governments, HB 143, Texas Railroad Commission, Public Utility Commission of Texas, Natural Resources Code, oil and gas, well site, surface facility, electrical power line, National Electrical Code, NEC, electrical safety, utility disconnect, service disconnection
FL
Florida 2025 Regular Session
Rules Mar 26th, 2025
Transcript Highlights:
- Senator Osgood doesn't deal with the due process component.
- Please allow due process. >> Thank you.
- We need to be much more deliberate about this process.
- and the disciplinary hot process inside hospitals in the process of peer review in the process of making
- The timeframe for an insurer to submit claims 4 h overpayments to a licensed psychologist with claims
NM
Transcript Highlights:
- And is the driver of cost the Number of claims or is the driver of cost the size of the claims?
- And it looks like we're saying the driver of cost is the size of the claims But we have more claims than
- So the total outstanding claims are 342 million of outstanding claims, and so when you look at that there's
- other economic damages claims.
- I wouldn't want to waive that claim and so forth.
TX
Texas 89th Regular
Delivery of Government Efficiency Mar 26th, 2025
Delivery of Government Efficiency
Transcript Highlights:
- Some of those questions are as simple as, can you explain your claims process? Can you explain...
- The protest process is a two-layer process.
- Of you, who won the process, the bid process? We did. You won the process.
- One of the components is a standards accreditation, meaning do you have a process to manage claims and
- From an NCQA perspective, from a star rating perspective, to operational quality—are your claims processed
Bills:
HB149, HB252, HB643, HB1442, HB1500, HB1672, HB1851, HB1893, HB2028, HB2768, HB2818, HB149, HB252
Keywords:
artificial intelligence, regulation, biometric data, ethical AI, consumer protection, AI governance, employment compensation, state agencies, salary payments, general appropriations, government efficiency, public works, contractors, payment bonds, government contracts, construction law, transparency, open meetings, government accountability, public access
LA
Louisiana 2026 Regular Session
Labor and Industrial Relations May 13th, 2026
Labor & Industrial Relations
Transcript Highlights:
- And now we're adding in the process, the legal process, when there's disputes, which is in Representative
- What were the claims amount? What was actually paid on each claim? What was the timing of that?
- We'd start gathering data sometimes, because we would have to start a process, a rulemaking process,
- Then we have the claims database.
- This is part of the process.
Summary:
The committee first took up Senate Bill 408 by Senator Myers, a workers’ compensation overhaul creating an all-claims medical database, requiring electronic reporting and billing, and setting up confidentiality, rulemaking, and penalties. Senator Myers said the bill was meant to modernize a paper-based system, speed injured workers back to care and work, reduce disputes through a more predictable fee schedule, address outliers and abuse, and generate reliable data for future fee-schedule decisions. Representative Melarine then offered a large amendment package combining portions of House Bills 780 and 1101 into SB 408, adding preliminary-determination procedures, changes to benefit durations, fraud language, and a deadline for the department to establish a fee schedule if no agreement is reached. Supporters said the package would create a more complete reform; opponents argued the additions were rushed, not germane, and would harm injured workers, especially those without lawyers, by adding technical filing burdens and stricter fraud consequences. After debate, the committee adopted the amendment package, then adopted a follow-up amendment removing the word “potential” from a fines provision and deleting the fraud section, and finally reported SB 408 with amendments on a divided vote.
Testimony on SB 408 was sharply split. Proponents, including Alton Ashy and Trey Mustian, argued the bill’s transparency and data-collection provisions were the most important part, that the system needs a modern fee schedule, and that the added reforms would help control costs and speed payment. Opponents, including Shannon Lindsay and another injured-worker advocate, said the original bill was a good compromise but the added provisions changed its character and would disadvantage pro se claimants, remove materiality from fraud law, and reduce benefits for seriously injured workers. Committee members also questioned the timeline for the database and fee schedule, the effect of historical data gaps, and whether the reforms would help employers and injured workers alike. The committee ultimately agreed the bill still contained its core goals of faster care, predictable fees, anti-abuse measures, and modernization.
The committee then moved to House Bill 585 by Representative Chasson, a workplace-violence/safety measure for small-box discount retailers. Chasson explained that the bill had been narrowed to require retailers to submit an existing written workforce safety plan, or develop one if they do not already have one, with no penalties attached. The committee adopted a substitute bill incorporating prior amendments. Representative Glorioso noted continuing concerns about civil-liability implications and the duty to protect against third-party criminal acts, but the bill was advanced from committee after the substitute was adopted.
TX
Transcript Highlights:
- It's a narrow process for certain medications that have serious safety risks.
- A bit of the process in the Senate and an even larger group in the House.
- Yes, Jonathan Mitchell, a very sharp lawyer, is involved in this process all along.
- Why is this process trustworthy?
- Is that any person can bring a claim.
Bills:
SB 2, SB 5, SB 10, SB 9, SB 7, SB 17, SB 4, HB17, HB7, HB7, HB15, HB15, HB27, HB1, HB7, HB15, HB18, SB9, SB7, SB17, SB4, HB17, HB27, HB1, SB8, HCR13, SB2, SB5, SB10
Keywords:
disaster relief, flood preparedness, emergency funding, local government support, meteorological forecasting, school assessment, public education, accountability, transparency, education standards, STAAR, Texas Education Agency, TEA, public school accountability, school ratings, A-F ratings, assessment reform, student testing, benchmark tests, interim assessments
NH
New Hampshire 2026 Regular Session
Fiscal Committee (01/23/2026)
Transcript Highlights:
- It was an application process during the budget hearings and process.
- It was an application process an award.
- every state they go through a process every state they go through a process and<00:15:41.519>
- We actually built into the budget<00:52:59.280>
process budget process budget process our<00:53 - <01:00:08.000>
that that period um we dismissed claims that that period um we dismissed claims
Summary:
The Fiscal Committee met on January 23, 2026, approved the December 19, 2025 minutes, and adopted the remaining items on the consent calendar after noting several withdrawals. The committee then took up Department of Safety item FIS 26007, which involved Homeland Security/FEMA grant funding for equipment and UAS-related activities. Senators asked whether any of the funding would support federal civil immigration enforcement or shared operations with federal agencies, and about privacy protections for drone data. The department said the grant is governed by federal parameters, that the state uses the remaining 20 percent after federally directed uses, and that privacy law in this area is evolving. The item was adopted on an 8-2 vote.
The committee next considered Department of Environmental Services item 26003, which had been withdrawn by the Senate. A senator said concerns about using the funds for a different project had been resolved after speaking with the commissioner, and the item was adopted without further debate. The committee then moved to Department of Health and Human Services item 260005, a request for about $700,000 in remaining ARPA-related funds for the Hampstead children’s facility project. Commissioners explained that the project had been funded in stages because the original appropriation was based on estimates and bid assumptions, and that the remaining money would cover alternates and finish the project without using general funds. Senators raised concerns about repeated requests for additional money, the adequacy of security, site-selection costs, and why the project had not been fully funded at the outset. The department said the project had been intentionally structured to proceed in phases and that required security would be provided.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on the Judiciary Jun 21st, 2026 at 01:00 pm
Joint Committee on the Judiciary
Transcript Highlights:
- That's the current process, right?
- We know due process, or right.
- Due process is a really important thing, and the courts need to follow the process for people losing
- There's no due process.
- So please support the Due Process and Housing Act, because without due process there is no justice.
Summary:
The committee opened with procedural guidance for a very large hearing, explaining testimony limits, written testimony procedures, and rules for maintaining order. Members then heard testimony on a wide range of bills, including proposals to define antisemitism using the IHRA definition, regulate facial recognition technology, restrict weaponized robotics and drone use, expand protections for journalists’ confidential sources, address access to decedents’ email accounts, and create or adjust rules around municipal enforcement and animal cruelty fines. Several sponsors and advocates asked for favorable reports, and committee members asked clarifying questions on implementation, costs, and how the bills would interact with existing law.
On facial recognition, sponsors and advocates described the technology as a threat to privacy, due process, and civil liberties, and urged adoption of the Special Commission’s recommendations, including warrant requirements, notice to defendants, and limits on untargeted surveillance. Support came from legislators, the ACLU, CDT, EFF, and a UMass professor, while committee members asked about current state law and municipal bans. On robotics, Senator Moore and industry witnesses from MassRobotics, Boston Dynamics, and AUVSI supported a bill prohibiting weaponized robots and requiring warrants for certain law enforcement uses, describing it as a public-safety and trust-building measure. On the shield law bill, newspaper publishers, journalists, NEFAC, and the Reporters Committee argued Massachusetts needs statutory protection for confidential sources, citing costly subpoenas and chilling effects on reporting.
The committee also heard testimony on a bill to expand the right of publicity to cover image and voice, with SAG-AFTRA members supporting protections against AI-driven exploitation and some discussion about viral content and consent. Another bill would allow limited access to a decedent’s email accounts, with one witness describing a family’s inability to use a deceased relative’s email to notify friends. The committee then took testimony on psilocybin-related bills: supporters described medical and personal benefits and argued for narrow decriminalization or study, while an opponent warned of public-health risks, impaired driving, and youth exposure; the Massachusetts Psychiatric Society supported limited, safety-based decriminalization. Finally, the committee heard strong support for a “safe reporting” bill for sex workers and trafficking survivors, with advocates saying immunity would encourage victims and witnesses to report crimes without fear of arrest, and members raised questions about how the immunity would work in practice.
HI
Hawaii 2025 Regular Session
CPN-WTL, CPN-LBT, CPN-TCA, CPN DEFER, CPN, CPN-EDT DEFER Public Hearings 02-07-2025
Commerce and Consumer Protection
Transcript Highlights:
- certain responsible parties for claims certain responsible parties for claims paid<00:50:07.520>
- businesses in Hawaii to bring claims businesses in Hawaii to bring claims directly<00:53:03.319>
- Claims are made to the company, and if a customer has an issue with the claim, they can raise it with
- Claims are made to the company, and if a customer has an issue with the claim, they can raise it with
- Claims are made to the company, and if a customer has an issue with the claim, they can raise it with
Summary:
The committee first took up SB 1 and SB 1561 on vegetation management near utility lines and wildfire prevention. Testimony focused on requiring DLNR to create and update wildfire hazard maps, setting vegetation-trimming responsibilities for property owners near rights-of-way and utility lines, and authorizing utilities to enter property to remove hazardous vegetation. DLNR, the PUC, and Hawaiian Electric all testified, with Hawaiian Electric asking for clearer access language, after-the-fact notification in imminent-risk situations, and liability limits. Committee members discussed balancing wildfire response with property rights and the need for clearer responsibility and enforcement, including on easements and utility poles. The committees ultimately recommended SB 1 pass with amendments, incorporating comments from testimony, and SB 1561 was deferred.
The next major item was SB 640 on artificial intelligence disclosures. The bill would require businesses and individuals in commercial transactions to clearly disclose when consumers are interacting with an AI chatbot or similar technology, and it would create private rights of action and penalties. TechNet, the Office of Consumer Protection, and the Chamber of Commerce raised concerns about vague definitions, overbroad application, enforcement, and the private cause of action; the Chamber also argued the bill could burden small businesses that use AI tools for routine functions. In response to questions, OCP said the measure was ambiguous as to who it applies to and that the remedies and treble-damages provisions were unclear. The committee recommended SB 640 be deferred.
The committee also heard SB 454 on prorating the rental motor vehicle surcharge tax when a vehicle is rented for only part of a day. The Tax Foundation of Hawaii said the proposal would make the tax system fairer but more complex and would require better recordkeeping by rental companies; the Department of Taxation and Enterprise Mobility also submitted comments. Senator Melby noted possible effects on the special highway fund and said that could affect his vote. The measure was referred onward, with the discussion indicating it would proceed to Ways and Means.
Finally, the committee heard SB 1272 on towing, which would create a licensing framework for tow companies. Testimony from tow-industry representatives strongly supported the measure, describing unlicensed or noncompliant operators, poor insurance practices, and the need for accountability and consumer protection. They said a licensing board would give regulators a clearer enforcement avenue and help ensure fair treatment of vehicle owners. The hearing ended before a final action was taken on SB 1272 in the portion provided.
MN
Transcript Highlights:
- process on what to do with the money. process on what to do with the money.
- <00:34:08.320>
Um because of the number of claims. Um because of the number of claims. - wolf depradation claims in the year<00:39:55.720>
2023. - of Agriculture's desk for roughly $93,000 worth of elk claims and $23,000 worth of wolf claims with
- Thank you. elk claims and $23,000 worth of wolf elk claims and $23,000 worth of wolf claims<00:40:36.160
NM
New Mexico 2025 Regular Session
IC - Legislative Health and Human Services Jun 25th, 2025
Legislative Health & Human Services Committee
Transcript Highlights:
- And so they're currently still in that process.
- Um, they, they claim that they, uh, bring savings.
- For this, um, The all claims payer date all.
- I kind of building on this all claims payer database.
- We're just so early in the process. And Madam Chair, Mr.
AL
Transcript Highlights:
- Like there's a claim. Well, I'm claim? Like there's a claim. Well, I'm claim? Like there's a claim.
- There's a process that oversight as far There's a process that oversight as far There's a process that
- Now this is the same process you're Now this is the same process you're Now this is the same process
- Then you're going to go through the claims process, right? And through the claims process, right?
- And through the claims process, right?
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, state budget, mental health funding, education funding, infrastructure improvements, public safety, groundwater, water conservation, financial assistance, Texas Water Development Board, innovation fund, local conservation districts, transportation protection agreement, funeral services, insurance exemption
AR
Arkansas 2026 Regular Session
ALC-HOSPITAL, MEDICAID, & DEVELOPMENTAL DISABILITIES STUDY SUBCOMMITTEE Mar 16th, 2026
ALC-HOSPITAL, MEDICAID, & DEVELOPMENTAL DISABILITIES STUDY SUBCOMMITTEE
Transcript Highlights:
- We have inpatient and outpatient claims, which accounts for $688 million.
- We have inpatient and outpatient claims, which accounts for $688 million.
- And what we try to do is if a claim is received by a certain time during the week and it is processed
- And what we try to do is if a claim is received by a certain time during the week and it is processed
- And so we do have a mechanism that if a claim is, Every week.
Summary:
The subcommittee met to review Arkansas DHS hospital spending and reimbursement methods, with Secretary Janet Mann and Deputy Secretary Misty Eubanks explaining Medicaid hospital payments. They described fee-for-service per diem payments, cost settlements, and the upper payment limit (UPL) program, noting that SFY 2025 hospital payments included $688 million in inpatient/outpatient claims, $473 million in UPL payments, $248 million in cost settlements, and about $47 million in other payments such as graduate medical education and disproportionate share hospital funds. Members asked about why per diem rates vary, how cost settlements work, why UPL applies mainly to private hospitals, and how assessment fees are structured and funded. DHS said the hospital assessment fee is broad-based and uniform, used as the state share to draw federal funds, and that supplemental hospital payments after federal match totaled $548 million with no general revenue used.
The Arkansas Hospital Association’s Jody Ann Tritt then gave a broader overview of the hospital landscape, explaining the different hospital types in the state, including critical access hospitals, rural emergency hospitals, PPS hospitals, and specialty hospitals. She said Arkansas hospitals face financial strain, citing a negative 5.18% patient service margin statewide and lower reimbursement than surrounding states. She argued that Arkansas hospitals are paid less than hospitals in neighboring states for similar services, that commercial payer rates and administrative burdens are a major problem, and that Medicaid and Medicare rates remain below cost even with UPL support. She also said hospitals are the backbone of community care, provide emergency and public health functions, and are looking for ways to invest in technology and telehealth but often lack the revenue to do so.
Members pressed for clearer data on hospital finances, reimbursement adequacy, and the impact of commercial insurers. Tritt said the association had just authorized a statewide survey to gather updated financial information from hospitals, which she said would take about a year to complete. She also explained that Medicaid pays weekly, Medicare and commercial plans can involve delays and denials, and that hospitals often spend significant resources on revenue cycle work. The discussion ended with a brief update on assisted living reimbursement: DHS said one facility, The Pillars of the Community in Crossett, had announced closure, nine Living Choices waiver clients were being transitioned, and the updated rate study would be available after cost reports are collected, likely before the end of the fiscal year. The meeting then adjourned.