Video & Transcript : 'IT modernization' :
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MO
Missouri 2026 Regular Session
Corrections and Public Institutions Apr 8th, 2026
Corrections and Public Institutions
Transcript Highlights:
- skip it.
- on it.
- And I hope it doesn't say IBP on it when I get it. provide that for you.
- It does not say where it comes from."
- it or bringing it in or trying to scheme to get it in.
Committee:
House Corrections and Public Institutions
Summary:
The committee first took up executive action on Senate Bill 890. Members explained that the House committee substitute combined provisions from related bills, changed the title to accommodate an amendment, and restored language that had been unintentionally repealed in section 217.550. The amendment was adopted, the substitute was adopted, and the House Committee Substitute for SB 890 was voted do pass by a roll call of 11 ayes and 1 no.
The committee then heard Senate Bill 945 from Senator Carla May, which would raise the civil filing surcharge in the city of St. Louis from $15 to up to $20 to support the law library and related court services. Senator May and a representative of the Law Library Association of St. Louis testified that the surcharge had not been raised since 1996, that costs had increased, and that the increase would help maintain legal research resources and public access. Questions focused on whether the amount was sufficient and what other funding sources existed; there was no opposition testimony.
Finally, the committee heard House Concurrent Resolution 29, which urges Congress to restore mandatory country-of-origin labeling for beef and pork. The sponsor and supporters argued that consumers should know where meat comes from, that independent cattle producers are harmed by consolidation in the packing industry, and that voluntary labeling is inadequate. Opponents from the Missouri Farm Bureau, Missouri Chamber of Commerce, and Missouri Pork Association argued that mandatory labeling adds regulatory burden, is not supported by consumer purchasing data, and should remain voluntary. The hearing included extensive testimony from cattle producers and consumers, but no vote on HCR 29 was taken in the portion provided.
LA
Transcript Highlights:
- It would.
- It would.
- of it.
- I know he just said it, but I'm going to repeat it.
- We're not getting it. We're not getting it.
Bills:
HB214 , HB217 , HB253 , HB411 , HB440 , HB514 , HB515 , HB543 , HB614 , HB620 , HB658 , HB812 , HB898 , HB961
Committee:
House Ways & Means
Keywords:
property tax, blighted properties, urban rehabilitation, tax exemption, local government, financial incentives, blighted property, derelict property, property tax exemption, local redevelopment plans, rehabilitation standards, ad valorem tax, community development, income tax, tax repeal, individuals, estates, trusts, tax reduction, state revenue
LA
Louisiana 2026 Regular Session
Natural Resources and Environment Apr 29th, 2026
Transcript Highlights:
- , can't do it, like it, don't like it.
- , can't do it, like it, don't like it.
- So it can be done. It can be done, but it was tough getting there.
- It got signed. Oh, it got out. No, it failed in this committee. No, it didn't. It did.
- It got signed. Oh, it got out. No, it failed in this committee. No, it didn't. It did.
Summary:
The House Natural Resources Committee met on April 29, 2026, with a quorum present and took up several bills related to property rights, expropriation, renewable energy recycling, and local permitting. Representative Domangue first presented HCR 80 on private property rights, using it to highlight the 2025 landman code of conduct and the need for stronger guardrails in expropriation negotiations. She then deferred the resolution in order to allow Chairman Geymann to present HB 841, which was described as establishing a code of conduct for landmen and expropriation-related negotiations. The committee heard testimony and watched video examples from landowners describing intimidation, inadequate compensation offers, and the need for fair treatment. Amendments were adopted to broaden the bill to all certificate holders, prohibit threats about court costs and attorney fees, shorten response times, and add graduated fines and public posting for violations. HB 841 was reported favorably as amended, with no opposition cards recorded.
The committee then considered HB 621 by Representative Coates, which would require recycling of decommissioned renewable energy infrastructure to the extent practical. After discussion with DEQ, the bill was amended to clarify that existing universal waste rules apply and to remove language that would have required the renewable facility owner to pay decommissioning costs in that section; the effective date was set for January 1, 2027. Testimony from renewable energy industry representatives supported the measure and explained that solar panels and related components can be recycled at high rates, with established markets for recovered materials. The committee adopted the amendments and reported HB 621 favorably.
Next, Representative Jacob Landry presented HB 595, aimed at preventing local governments from unreasonably delaying or impeding energy projects through permit requirements, especially road permits affecting Haynesville Shale operations. After amendment, the bill required timely action on local road permits and deemed them approved if not acted on within 30 days. Supporters emphasized the economic importance of the Haynesville and the need for predictable permitting, while opponents argued the bill could further erode local authority, particularly regarding carbon capture and sequestration. The committee reported HB 595 favorably. Landry then presented HB 1191, creating a certificate of compliance process for oilfield and exploration and production sites to provide a cleaner path for cleanup, finality, and future investment. The bill drew technical and substantive amendments, including changes to definitions, confidentiality, and the role of DEQ; discussion continued over whether the bill should be deferred to allow more time to work through the remaining issues.
MO
Missouri 2026 Regular Session
Corrections and Public Institutions Apr 8th, 2026
Corrections and Public Institutions
Transcript Highlights:
- No, I said that it doesn't. It doesn't mean, as far as I know, what it means.
- And I hope it doesn't say IBP on it when I get it. They're a Packer. Yes, sir. Sorry.
- The Trump administration has embraced it even and enforced it more, and I applaud it.
- It does not say where it comes from in... ...certified organic beef, it does not say where it comes from
- it or bringing it in. ...a phone or an individual found to be concealing it or bringing it in or trying
Committee:
House Corrections and Public Institutions
LA
Louisiana 2026 Regular Session
Natural Resources and Environment Apr 29th, 2026
Natural Resources & Environment
Transcript Highlights:
- , can't do it, like it, don't like it.
- It just keeps that, but it moves it over into this bill and makes it for enhanced oil recovery, natural
- If it gets off-site, if it gets into drainage, if it gets, you know, into waters of the state, if it
- saying they cleaned it up, they did it right, it is a clean location.
- It got signed. Oh, it got out. No, it failed in this committee. No, it didn't. It did.
Committee:
House Natural Resources & Environment
FL
Florida 2025 Regular Session
Fiscal Policy Apr 8th, 2025
Transcript Highlights:
- IS IT RUN SEPARATELY, IS IT RUN THE SAME? IT IS NOT A CLEAR PROCESS.
- IT.
- I NOTICE IT IS NOT IN THIS BILL. WAS IT CONTEMPLATED AND IF IT WAS WHY IS IT NOT IN THE BILL?
- BUT IT SEEMS WITH THAT LINE, IT SAYS THAT YOU CAN'T, AND IT LOOKS LIKE SEEMS WITH THAT LINE, IT SAYS
- IT DOESN'T JUST REGULATE THE INITIATIVE PROCESS, IT THREATENS TO ELIMINATE IT.
MO
Missouri 2026 Regular Session
Special Committee on Rural Issues Mar 25th, 2026
Special Committee on Rural Issues
Transcript Highlights:
- I don't have any tools in law to make them put it back the way it was or get it back.
- , whoever it is, is sticking it to a landowner.
- it is, is sticking it to a landowner.
- I get it. I get it.
- Anxious to work on this bill and get it to where it can be the best bill it can be.
Committee:
House Special Committee on Rural Issues
TX
Transcript Highlights:
- Until it happens to you, you really don't think about it.
- really hated it. ...that they had to deal with it too.
- Is it 100% or 50%? Right now under the bill, it is 75%.
- When I have a bill, who controls it, Kyle? Is it? Is it theirs or mine? Well, it's yours.
- to carry it?
Bills:
HB223
Committee:
Senate State Affairs
Keywords:
municipal budget, county budget, local government finance, spending cap, expenditure limit, inflation plus population growth, taxpayer impact statement, budget transparency, property tax, fees, Legislative Budget Board, voter approval, disaster spending, fiscal restraint, Texas Local Government Code, city budget, county expenditures, 1185, senate, all
FL
Florida 2026 Regular Session
Appropriations Committee on Pre-K - 12 Education Jan 28th, 2026
Appropriations Committee on Pre-K - 12 Education
Transcript Highlights:
- Instead, it clarifies who Florida Virtual School serves, how it is funded and governed, and how it reports
- Because it...
- Jane, you don't put it out, don't break it. Don't rip it, don't rip it, don't rip it.
- It kind of summons it all to a place.
- It did.
Keywords:
Florida Virtual School, FLVS, virtual school, online education, distance learning, K-12 education, public school choice, charter-like franchise, student enrollment priorities, home education, homeschool, military families, active duty military, rural schools, inner-city schools, accelerated graduation, education technology, supplemental funding, direct-support organization, foundation
Summary:
The committee first heard SB 124, which updates Florida Virtual School’s statute to remove outdated language and clarify its service, funding, governance, reporting, and district coordination provisions without changing day-to-day operations. Florida Virtual School testified in support, members praised the bill, and it passed unanimously on a roll call vote.
The committee then took up CS for SB 206 on students with autism spectrum disorder. Senator Harrell explained that the bill would require autism and neurodevelopmental training in educator preparation programs, require ESE-certified teachers to complete an autism microcredential, create an Autism Educator Loan Forgiveness Program, provide salary supplements for teachers with the autism endorsement, and require district professional development to include autism-specific training with local CARD centers. A large number of speakers—teachers, parents, students, and advocacy groups—supported the bill while urging that implementation be fully funded, high quality, and not become an unfunded mandate. Several members spoke in favor, emphasizing the growing number of students with autism and the need to recruit and retain special education teachers. The bill was reported favorably by committee vote.
Finally, the committee considered SB 420 on patriotic displays in classrooms. Chair Burgess explained the bill as a way to place portraits of George Washington and Abraham Lincoln in schools to encourage civic and patriotic reflection, and he offered an amendment narrowing the requirement from every classroom to one prominent display in each school and adding language making it subject to state appropriation. The amendment was adopted. Testimony on the bill was mixed: some speakers supported the idea as a spark for civic discussion, while many others opposed it as symbolic, unnecessary, or better addressed through curriculum and teacher training rather than mandated displays. In debate, some senators argued the portraits could prompt broader historical conversations, while others raised concerns about representation, classroom autonomy, and funding. The transcript ends during debate on the amended bill, before a final vote is shown.
MO
Transcript Highlights:
- It has been distributed, and I move for its adoption.
- It did not fare very well because it was its first year.
- Do you have it with you? Do you know what it is? Can you read it to us?
- We're going to change it. We're tweaking it.
- Well, if you try to use it, it will show up. You cannot use it.
Committee:
House General Laws
Summary:
The committee met with 13 members present and first went into executive session on House Bill 1730, which was voted due pass by a 10-3 roll call. It then considered House Bill 2504, where a committee amendment was adopted to let school districts optionally require a mental-health professional letter for school protection officers, the amendment was rolled into a committee substitute, and the substitute was voted due pass 11-0 with two present. After that, the committee moved to public hearing on House Bills 2481, 2468, and 1974.
The three public bills focused on restrictions and verification for public assistance programs. HB 1974 would restrict TANF cash assistance use, including prohibiting ATM cash withdrawals and certain purchases, with a three-strikes style penalty structure; sponsors said it was intended to prevent misuse of taxpayer funds, while opponents argued TANF is a small cash-assistance program for very poor families and that cash access is necessary for rent, laundry, childcare, and other basic needs. HB 2468 would tighten SNAP and Medicaid eligibility verification by requiring documentary proof of citizenship or eligible immigration status, using federal verification systems, and counting ineligible household members’ income; sponsors said it aligns Missouri with federal law and new federal accountability rules, while opponents warned it would add red tape, delay benefits, and increase error rates and costs.
HB 2481, along with related SNAP language discussed in HB 174, would implement the governor’s SNAP waiver to restrict purchases of soda and junk food and place those restrictions into statute. Sponsors said the goal was to steer benefits toward healthier foods and reduce waste, while witnesses from industry and advocacy groups said the waiver process was already underway, the definitions were too broad, and the bills could be hard for retailers to implement and could burden eligible recipients, especially in rural areas and among children and vulnerable adults. No final committee action was taken on the three public hearing bills during the portion provided.
CA
California 2025-2026 Regular Session
Senate Governmental Organization Committee Apr 14th, 2026
Governmental Organization
Transcript Highlights:
- I got it.
- up, delay it, obstruct it, and slow it down.
- It could be the water board. It could be carb. It could be any number of agencies.
- up, delay it, obstruct it, and slow it down.
- That's not good government. it, obstruct it, and slow it down. That's not good government.
Committee:
Senate Governmental Organization
LA
Transcript Highlights:
- It is.
- Did it mean that they could reject it? If it didn't mean...
- Did it mean that they could reject it?
- Had to do it. I got it. I got it. No more.
- So we're modernizing it.
Committee:
House Insurance
Summary:
The committee first took up HB 774, which would extend required hearing-aid coverage for certain individuals up to age 26. Representative Boyer said the bill helps young adults maintain access to hearing aids during school and early work years. The Louisiana Academy of Audiology supported the measure, and the committee adopted technical amendments and reported the bill favorably as amended.
The committee then heard extensive testimony on HB 702, which would require transportation network companies to provide uninsured/underinsured motorist coverage. Representative Landry and supporters argued that current law and court rulings have left injured drivers and passengers without meaningful coverage in some cases, especially for riders who do not own cars and therefore lack personal UM coverage. Insurance agents and legal witnesses said they cannot currently find a product to cover the driver in certain ride-share phases, while Uber representatives opposed the bill, warning it would raise fares and noting that drivers already have optional occupational accident coverage and that passengers’ own UM coverage would generally apply. After debate over costs, coverage gaps, and whether the issue should instead be studied further, the committee voted to voluntarily defer the bill.
The committee next considered HB 477, as substituted, which would require coverage for prosthetic and custom orthotic devices and associated services. Representative Ebert and witnesses described the bill as a modernization of existing coverage rules so people with limb loss can obtain more than one medically necessary device, including activity-specific prosthetics. Testimony from amputees and a physical therapist emphasized the impact on mobility, work, sports, and quality of life. The committee adopted the substitute and reported the bill favorably by substitute.
The committee also reported HB 76, which updates oral anti-cancer medication parity rules, by adopting amendments that clarify applicability and exempt certain limited-benefit and ERISA self-funded plans. HB 903, which increases the commissioner of insurance’s fine authority, was amended to set higher aggregate caps and then reported favorably. Finally, HB 291, which would prohibit health plans from penalizing hospitals when a member of the care team is out of network, drew support from the sponsor and the Louisiana Hospital Association as a preventative measure against insurer pressure tactics; Louisiana Blue opposed it, citing cost concerns and questioning the need for the bill. The transcript ends during that bill’s hearing, before final action is shown.
AZ
Transcript Highlights:
- Way to do it.
- I get it. But again, testing has giant connotations... I get it.
- I get it. But again, testing has giant connotations I get it.
- So, with that being said, what this amendment does is it changes it so that it lists the cells that may
- You know, it still is a... ...it still is a large reduction.
TX
Texas 89th Regular
Senate Committee on Health and Human Services (Part I) Apr 9th, 2025
Health & Human Services
Transcript Highlights:
- I've done it, and I've seen others do it. Just say, how much is it without the insurance?
- How do we make it?
- I can take that we had to send the data to it, so we send it, but no one ever looks at it or publishes
- it.
- I mean, just what it is, is what it is.
Bills:
SB227 , SB269 , SB407 , SB463 , SB527 , SB547 , SB1283 , SB1380 , SB1383 , SB1511 , SB1640 , SB1784 , SB2069
Committee:
Senate Health & Human Services
Keywords:
school funding, education reform, state budget, property taxes, equity in education, healthcare policy, vaccines, exemptions, religious beliefs, public health, workplace violence, healthcare facilities, definition expansion, safety regulations, health and safety code, health insurance, anesthesia, pediatric dental services, coverage, medical necessity
FL
Florida 2026 Regular Session
Appropriations Committee on Pre-K - 12 Education Jan 28th, 2026
Appropriations Committee on Pre-K - 12 Education
Transcript Highlights:
- Instead, it clarifies who Florida Virtual School serves, how it is funded and governed, and how it reports
- Jane, you don't put it out, don't break it. Don't rip it, don't rip it, don't rip it.
- It kind of summons it all to a place.
- Was it the turning point? Who knows? But it was a point of history. Was it the turning point?
- It did.
TX
Transcript Highlights:
- And it could be because of a nursing facility, it could be a different kind of insurance, it could be
- Investigate it, regulate it, and reform it.
- I appreciate it. Thank you. Now, I'm against it.
- Did it reduce suicide rates? No, it did not.
- I get it, I get it. Number one, it was Mr.
Bills:
HB 1239 , HB1990 , HB1748 , HB1749 , HB2578 , HB2986 , HB1970 , HB3163 , HB2733 , HB1922 , HB 113 , HB 1088 , HB1938 , HB3004 , HB2637 , HB2960 , HB113
Committee:
House Judiciary & Civil Jurisprudence
Keywords:
public health, access to healthcare, insurance reforms, medical expenses, healthcare providers, mental health, protective custody, preliminary examination, detention period, emergency circumstances, emergency detention, legal framework, detention, healthcare, liability, landowners, nonagricultural land, trespassing, public safety, interpreters
CA
California 2025-2026 Regular Session
Senate Governmental Organization Committee Apr 14th, 2026
Governmental Organization
Transcript Highlights:
- I got it.
- up, delay it, obstruct it, and slow it down.
- It could be the water board. It could be carb. It could be any number of agencies.
- up, delay it, obstruct it, and slow it down.
- That's not good government. it, obstruct it, and slow it down. That's not good government.
Committee:
Senate Governmental Organization
Summary:
The Senate Government Organization Committee met without a quorum at first, then later established one and took up a series of bills, many focused on regulatory oversight, state symbols, food insecurity, immigration enforcement, and ethnic media funding. SB 885 by Senator Strickland proposed requiring legislative approval for major regulations with an estimated economic impact over $50 million; supporters argued it would restore accountability and help address affordability, while labor and environmental opponents warned it would delay important health and safety rules. After discussion of committee amendments and concerns about timing, the bill was moved out on a due-pass motion, with the roll held open for absent members. The committee also heard SB 986, a similar regulatory oversight bill by Senator Saryato, which accepted committee amendments and advanced after supporters emphasized separation of powers and opponents raised delay concerns. SB 1025 by Senator Hurtado created an Office of Food Security and Affordability to coordinate food programs across departments; members generally supported the goal but urged stronger reporting and oversight guardrails, and the bill was moved forward with the roll held open.
The committee then heard several symbolic designation bills. SB 1214 by Senator Ochoa Bogh would designate the Western monarch as California’s state butterfly; supporters highlighted the species’ ecological importance and conservation value, and the bill advanced as amended. SB 1178 by Senator Reyes would designate the California yellow jacket as the state wasp; testimony emphasized its role in pest control and agriculture, and it also moved forward as amended. SB 1286 by Senator Richardson would designate the California sea lion as the official state pinniped; the author and Marine Mammal Care Center described sea lions as a conservation success story and a sentinel species, and the bill passed out of committee as amended.
The committee also considered SB 1171 by Senator Caballero, which would make private entities that contract with ICE ineligible for state-funded loans or grants. Supporters framed it as a response to harmful ICE enforcement practices, while opponents warned it could sweep in providers of essential services such as food, medical care, and legal research for detainees and could invite retaliation against California funding. The bill was approved on a 7-3 vote, with the roll held open. Finally, SB 1358 by Senator Rubio, the Ethnic and Community Media Equity Act, would create a database and contracting framework to direct more state advertising and outreach funds to ethnic and community media; supporters said it would improve reach, trust, and effectiveness in underserved communities, and the bill advanced on a strong vote with the roll held open. The committee also took up the consent calendar after quorum was established, and several items were held open for absent members.
TX
Texas 89th Regular
89th Legislative Session - Second Called Session Sep 2nd, 2025
Texas House Floor Meeting
Transcript Highlights:
- Most modern high schools today have three to five. Stop it!
- He said, I'm not only going to do it, I'm going to keep doing it. I'm going to do it even harder.
- It is wrong. It is short-sighted.
- I got it.
- It is not optional. And so, but again, and maybe I'm not getting it or you're not getting it.
Bills:
HB18 , SB 54 , SB 10 , HR 76 , HR 77 , HR 78 , HR 82 , HR 83 , HR 88 , HR 89 , HR 93 , HR 94 , HR 95 , HR 98 , HR 101 , HR 102 , HR 104 , HR 105 , HR 107 , HR 108 , HR 109 , HR 110 , HR 111 , HR 112 , HR 113 , HR 123 , HR 125 , HR 79 , HR 80 , HR 81 , HR 84 , HR 85 , HR 86 , HR 87 , HR 90 , HR 91 , HR 92 , HR 96 , HR 97 , HR 100 , HR 103 , HR 106 , HR 114 , HR 115 , HR 116 , HR 117 , HR 118 , HR 119 , HR 120 , HR 121 , HR 122 , HR 124 , HB 18 , SB 54 , SB 10 , HB 8
Keywords:
HB 18, Texas Legislature, quorum break, quorum-busting, legislative walkout, absent legislators, political contributions, campaign finance, political expenditures, legislative caucus, specific-purpose committee, Texas Ethics Commission, civil penalty, show cause order, district court, Fifteenth Court of Appeals, session fundraising, travel lodging food expenses, legislative session, compelled attendance
AZ
Transcript Highlights:
- It doesn't mandate it.
- It doesn't mandate it. It just gives them the option to use this to come together and do that.
- It doesn't mandate it. It just gives them the option to use this to come together and do that.
- You can lend it to a friend, sell it used, or pass it down to your kids.
- It is... Permission to change right, sir. It is present.
Committee:
House House Commerce Committee of Reference
Summary:
The Commerce Committee heard and acted on multiple bills. HB 2192, a child influencer bill, would require compensation for minors featured in monetized content to be placed in trust, create a process for minors or adults to request takedown of content, and add restrictions on sexualized depictions of minors. The sponsor and Google supported it as model legislation; members raised questions about compliance, age 13 access to earnings, and removal rights at 18. It passed 9-0 with 2 present. HB 2501, an agency bill conforming Arizona’s appraisal management company definition to federal law, also passed unanimously 11-0. HB 2693, which revises bona fide association rules to allow self-funded multiple employer welfare arrangements through statewide chambers or business leagues, passed 8-1 after an amendment; one member cited possible federal preemption in opposing it. HB 2010, the digital goods disclosure bill requiring clearer “buy/purchase” language and prorated refunds when access changes, passed unanimously after amendment, with supporters calling it a consumer protection measure and retailers warning about compliance burdens and possible preemption.
The committee then considered HB 2279, which would exempt commercial river outfitters in Grand Canyon National Park from liability for injuries or deaths arising from inherent risks of river trips, while preserving liability for gross negligence or intentional misconduct. Supporters said it aligns Arizona with other western states and reflects existing federal oversight; opponents argued it could violate Arizona’s anti-abrogation clause and improperly define inherent risk. The bill passed 7-4. HB 2690, which would tighten unemployment insurance eligibility by requiring more work-search actions, weekly reporting, and pre-claim data cross-checks, drew strong opposition from advocates who said it would add red tape and harm eligible claimants; supporters said it would reduce fraud and encourage work. It passed 7-4. HB 2310, clarifying that qualified marketplace contractor agreements may be terminated unilaterally by the contractor, passed 10-0.
The committee also approved HB 2555, requiring retail businesses with physical locations to accept cash for purchases of $100 or less and prohibiting cash fees, after an amendment exempting rentals and mobile home vendors; supporters emphasized access for unbanked consumers and small purchases, while one member objected that businesses should self-govern. It passed 10-0. HB 2199, which requires RV park managers to complete education on landlord-tenant laws similar to mobile home park managers, passed 7-0 with 3 present after testimony from homeowner advocates and park groups in support. Finally, HB 2459 was introduced at the end of the meeting; it would allow landlords to pass through utility charges actually imposed by providers and add an administrative fee for submetering, but the transcript cuts off before testimony or a vote on that bill.
TX
Transcript Highlights:
- using it, how long are they— is it forever? Is it a year? There's no time limit.
- Got it.
- Is it like a check? Is it actually like a coupon?
- Is it available to me? Yes. But can I do it? No.
- It is virtually difficult to try to dissolve it. And this was, it was, I don't know.
Bills:
HB164 , HB164 , HB411 , HB627 , HB 1226 , HB1677 , HB1865 , HB1997 , HB2985 , HB3462 , HB4188 , HB4685 , HB4840 , HB5370 , HB5424 , HB5466 , HB5509 , HB5660 , HB5673
Committee:
House Intergovernmental Affairs
Keywords:
HB 164, HB164, Texas Flood Recovery, Reimbursement, and Reconstruction Program, Texas Division of Emergency Management, TDEM, Hill Country floods, July 2025 floods, flood recovery, disaster relief, flood reimbursement, reconstruction grants, resiliency standards, floodplain, base flood elevation, FEMA, Federal Emergency Management Agency, insurance denial, property damage, tenant assistance, rental property