Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Relates to the appointment and responsibilities of the commissioners of the public service commission; requires the commission to have a duty to protect public interest, including ensuring access to utility services for residential and business customers; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission.
Relates to the appointment and responsibilities of the commissioners of the public service commission; requires the commission to have a duty to protect public interest, including ensuring access to utility services for residential and business customers; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission.
Requires gas and electric corporations to provide thirty days' notice to customers whenever there is a service rate or charge increase.
Requires gas and electric corporations to provide thirty days' notice to customers whenever there is a service rate or charge increase.
Requires gas and electric corporations to provide forty-five days' notice to customers whenever there is a service rate or charge increase.
Enacts the "billing transparency act"; provides that every utility corporation, energy services corporation and municipality shall provide an itemized breakdown of customers' bills each month; provides that electric utility corporations, energy services companies and municipalities shall maintain a dedicated and easily accessible customer website that explains customer charges.
Relates to the members of the public service commission; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission; requires that new appointments ensure that commissioners represent certain areas of education and training.
Eliminates late fees for residential utility customers; provides that no late payment charges may be imposed on residential customers.
Relates to the reconnection of service for low-income customers; provides that upon the signing of a reconnection plan where a low-income customer shall pay no more than three percent of such customer's monthly income for electric or gas service or six percent of monthly income for combination electric and gas service plus such customer's current monthly bill, a utility shall reconnect such service.