Commercial Law - Consumer Protection - Ticket Sales (Event-Goer Rights and Accountable Sales (ERAS) Act)
Impact
If enacted, SB852 would notably change current practices in ticket sales and impact the existing commercial laws in Maryland. By mandating that ticket sellers disclose the purchase price inclusive of all fees, and by prohibiting practices that require identification at the venue for ticket holders, the bill aims to create a more transparent and accountable ticket buying process. The restrictions on resale practices are designed to prevent unfair barriers for consumers while promoting equitable access to entertainment events. This change reflects a broader effort to protect consumers from deceptive sales practices in an industry that has been criticized for its lack of regulation.
Summary
Senate Bill 852, titled the Event-Goer Rights and Accountable Sales (ERAS) Act, seeks to enhance consumer protection in the ticket sales market within Maryland. The bill mandates that ticket issuers, primary sales platforms, and secondary ticket exchanges implement a standardized refund policy for cancelled events, guarantee full refunds including all fees, and prohibits sellers from restricting the resale or transfer of tickets. Its intent is to ensure that consumers are treated fairly in the increasingly complicated ticket marketplace, which often involves secondary sales and varying policies from different sellers.
Contention
However, the bill could generate notable contention among stakeholders within the event and ticketing industry. Proponents argue that SB852 rights consumers and promotes fairness, while opponents—who may include venue operators and ticket issuers—might view the bill as overly restrictive. They may argue that it hampers their ability to manage ticket sales effectively, particularly regarding how they handle season ticket holders and promotional pricing for certain groups. This could lead to concerns about venue policy enforcement and the financial impacts for those managing ticket sales and events.