Video & Transcript Research : 'customer service survey'

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US
Transcript Highlights:
  • Bisignano discussed his vision for improving the Social Security Administration service to the public
  • He understands the importance of meeting customers where they are.
  • Bisognano would bring his decades-long focus on strong customer service and operational excellence to
  • Radical changes in customer service over the phone, website connectivity problems, dozens of regional
  • And what we should do is improve the service.
Summary: The meeting of the Finance Committee primarily focused on the nomination of Frank Bisignano for Commissioner of the Social Security Administration. Members discussed the nominee's qualifications extensively, raising concerns about his past connections to Doge and the implications for Social Security. Several Senators expressed doubts about Bisignano's ability to improve the existing issues faced by the Social Security Administration, particularly related to staffing, customer service, and the potential for service cuts that could ultimately harm beneficiaries. The atmosphere was contentious, with divisive opinions visible among the committee members as they scrutinized Bisignano's past dealings and strategies.
MN

Minnesota 2025-2026 Regular Session

House Environment and Natural Resources Finance and Policy Committee 2/20/25

Environment and Natural Resources Finance and Policy

Transcript Highlights:
  • I am not only a senior citizen in Minnesota, but also a retired Army veteran with 20 plus years service
  • /c><00:04:28.120><c> 20</c><00:04:28.479><c> plus</c><00:04:28.759><c> years</c><00:04:29.080><c> service
  • </c><00:04:30.039><c> I</c><00:04:30.160><c> was</c> veteran with 20 plus years service I was veteran
  • with 20 plus years service I was checking<00:04:30.600><c> through</c><00:04:30.800><c> the</c><00:04
  • c> with</c><00:10:37.639><c> the</c><00:10:37.720><c> fees</c><00:10:38.160><c> I</c> provide the service
Bills: HF276, HF413, HF411
FL

Florida 2026 Regular Session

Appropriations Committee on Transportation, Tourism, and Economic Development Feb 12th, 2026

Appropriations Committee on Transportation, Tourism, and Economic Development

Transcript Highlights:
  • service callback queues by our very own Senator Polsky.
  • Customer service callback queues will improve service and response time by our executive agencies through
  • and will help achieve the standard set by the Florida Customer Service Standards Act.
  • It also makes requirements on what the developer must provide as it relates to services.
  • They provide fire service; we provided, the sheriff provided law enforcement to them.
Summary: The Appropriations Committee on Transportation, Tourism, and Economic Development heard several bills and reported most of them favorably. The first major measure, CS/SB 1220, was described as a broad transportation package expanding FDOT authority over trails, seaports, aviation, advanced air mobility, delivery devices, and related technology, while also addressing toll revenue use, autonomous vehicle penalties, digital driver licenses, and an FDOT study on alternative-fuel vehicles. An amendment narrowed some provisions, including local regulation of personal delivery devices and FDOT airport language. Senator Smith and others raised concerns about language involving FDOT assistance to local governments on federal grant applications, but the bill passed unanimously after support from industry and local-government appearance cards. The committee also approved SB 1112, the Labor Pool Act, which would prohibit labor pools from charging placement fees when workers are hired permanently by a third-party employer and require annual registration with the Department of Commerce. The sponsor and supporters said the bill would reduce barriers to full-time employment, improve oversight, and help returning citizens and low-wage workers; multiple witnesses testified in support, including labor advocates and individuals describing high placement fees. Senators from both parties praised the bill’s worker and reentry benefits, and it passed unanimously. The committee then favorably reported SB 2, a claims bill for the estate of Danielle Maudsley arising from a fatal FHP arrest incident and settlement, and SB 26, another claims bill providing relief for the estate of Mark Legata after alleged FDOT negligence. Senate Bill 1352 on motor vehicles also passed without opposition. It would create a secure online portal for license plate seizure processing, allow disabled veterans to retain their DV plate designation upon reissuance or transfer, ban license plate covers and similar devices that obscure plates, and route certain online driver license and ID transactions through county tax collectors. SB 1192, a customer service pilot requiring callback queues for certain calls to the Department of Commerce and Department of Children and Families, was likewise reported favorably to improve response times and reduce hold times. The most extensive debate centered on CS/SB 354, the Blue Ribbon Projects bill, which would create a new process for very large developments on 10,000-acre or larger parcels if the owner sets aside 60% of the land for conservation or reserve uses. Supporters said it was intended to promote long-range planning, preserve land, and provide certainty for infrastructure and services, while opponents from counties, planning groups, and environmental organizations argued it would preempt local land-use authority, weaken public participation, and allow conservation requirements to be too vague. An amendment added more detail, but concerns remained about administrative approval, timelines, and the definition of reserve areas. Despite opposition from some members, the committee reported the bill favorably on a divided vote. SB 1670 was temporarily postponed, and the committee adjourned after recording one member’s vote on SB 1220.
MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 2/20/25

Energy Finance and Policy

Transcript Highlights:
  • It does not leave any customer-generated energy uncompensated.
  • </c> rates it does not leave any customer rates it does not leave any customer generated<00:03:38.640
  • </c><00:09:16.120><c> do</c> chair and Mr Johns how many customers do chair and Mr Johns how many customers
  • You'd mentioned that 5 to 600 customers have rooftop solar.
  • Can you remind us how many customers do you have in your territory?"
Bills: HF845
TX

Texas 89th Regular

Water, Agriculture, and Rural Affairs Mar 3rd, 2025

Water, Agriculture and Rural Affairs

Transcript Highlights:
  • The Texas A&M Forest Service currently uses a database that tracks emergency response equipment at fire
  • I'm with Travis County Emergency Service District No. 2, also known as the Pflugerville Fire Department
  • The fire service and I stand behind him, and that is all I have for you this morning.
  • I'll just state, I've heard—and is this correct—is it 85% of our fire protection services are provided
  • I appreciate what you do, and you're an invaluable service to communities.
Summary: The Senate Committee on Water, Agriculture, and Rural Affairs met on Texas Water Day and limited public testimony to two minutes. The chair emphasized the need to move quickly because of scheduling conflicts with other committees and noted the importance of water policy and related stakeholders. The committee heard several bills focused on water administration, rural utilities, emergency response, and public works contracting. Senate Bill 790 by Senator Alvarado would let the Public Utility Commission create a simplified process for resolving tenant complaints over water or wastewater bill discrepancies; it was described as a way to avoid lengthy contested-case hearings for small disputes. Senate Bill 971 by Senator Sparks would clean up conflicting statutory definitions of “rural political subdivision” so Texas Water Development Board programs are applied consistently; Texas Rural Water Association testified in support. Senate Bill 767, also by Senator Sparks, would expand and improve a statewide database of fire-response equipment so departments, including volunteer and rural departments, can locate and share resources more effectively during emergencies; fire service witnesses supported the bill and suggested annual updates to keep the database current. Chair Perry laid out Senate Bill 480 to clarify that local governments and special districts may enter interlocal agreements for water-related planning and research, including aquifer management and flood/water planning. He also presented Senate Bill 1066, which raises payment and performance bond thresholds for Texas Parks and Wildlife Department public works contracts to $150,000, arguing the change would reflect inflation and help smaller vendors on lower-risk projects. Witnesses were heard on the bills, with no opposition recorded in the transcript. The committee voted out all five bills favorably. SB 1066, SB 480, SB 767, SB 790, and SB 971 each received unanimous committee approval and were recommended to the local and contested calendar, with SB 767 noted as amended by a suggested annual-update requirement for the equipment database.
TX

Texas 89th Regular

Senate Committee on Water, Agriculture, and Rural Affairs Mar 3rd, 2025

Water, Agriculture and Rural Affairs

Transcript Highlights:
  • We represent over 900 utilities that provide water and wastewater utility services to rural communities
  • I'm with Travis County Emergency Service District No. 2, also known as the Pflugerville Fire Department
  • So I want to commend Senator Sparks for this bill, the fire service, and I stand behind him.
  • I'll just state I've heard, and is this correct, that 85% of our fire protection services are provided
  • I appreciate you and what you do, and you're an invaluable service to communities.
TX

Texas 89th 2nd C.S.

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • Um, service to, uh, we have migrant service centers, groups that provide, uh, services to the homeless
  • So the issue of services, immigrant services that you referenced just now, do any of the Baptist, any
  • of your members, member churches provide immigrant services?
  • Easter services.
  • Um, but they'll pay for it in a reduction of service. Um.
TX

Texas 89th Regular

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • electric providers, cooperatives, and municipally owned utilities to periodically include notice on customers
  • The notice will be delivered the same way customers already receive information about critical load status
  • The customers should know how to file a complaint with the PUC and how to file a complaint if the PUC
  • Thank you for your service. Thank you for the testimony. Members, questions? Seeing none.
  • I just wanted to let you know that you continue to get new customers, and they loved it.
FL

Florida 2026 Regular Session

Appropriations Mar 2nd, 2026

Appropriations

Transcript Highlights:
  • services.
  • Next, under Tab 9, there's Senate Bill 1192, customer service callback by Senator Polsky.
  • and will help achieve the standards set by the Florida Customer Service Standards Act, and that is the
  • and will help achieve the standards set by the Florida Customer Service Standards Act, and that is the
  • , and cybersecurity services, and provide those services to eligible local communities.
Summary: The Appropriations Committee met and considered a large agenda of bills, reporting several measures favorably. Early action included SB 6, a settled claim bill involving the Department of Children and Families and the estate of Leila Estrada and Sapphire Williams, which was approved for $3.8 million. The committee also passed a cybersecurity internships bill creating a Department of Commerce program with Cyber Florida, and SB 532, which lets clerks of court retain the full amount of certain excess revenue and clarifies foreclosure-sale procedures. Veterans housing measures, CS for CS for SB 1602 and SB 1604, were approved to create a pilot program and a related trust fund for vacancy relief and risk mitigation for veteran housing. The committee also favorably reported SB 1110 on Medicaid and insurance coverage for orthotics and prosthetics, with emotional testimony from a student and family describing the high cost and importance of activity-specific prosthetics. Members also approved CS for CS for SB 1012 after adopting an amendment that removed inmate emergency and specialty medical service compensation provisions while retaining changes to the contractor-operated institutions inmate welfare trust fund. Another bill, CS for CS for SB 1614, was narrowed by a delete-all amendment to focus on limiting the use of excess fees for new building construction by local governments. All of these measures were reported favorably after brief debate, with some support testimony submitted in writing or waived. The most extensive discussion centered on CS for CS for SB 17, a major Medicaid and public assistance overhaul. The bill would create a Joint Legislative Committee on Medicaid Oversight, allow the Legislature to retain its own actuary, tighten Medicaid program oversight, update encounter-data reporting, set performance standards for managed care plans, revise pharmacy benefit manager rules, and require DCF to implement SNAP fraud-reduction and payment-accuracy reforms, including photo IDs on EBT cards and updated work requirements. It also would direct agencies to seek federal waivers for Medicaid work requirements for able-bodied adults and expanded behavioral health services. After lengthy questioning and testimony, the committee adopted amendments adding a transitional medical benefits glide path for people who gain employment and later lose Medicaid eligibility, and exempting hospice patients with six months or less to live. Supporters argued the bill would improve accountability, reduce fraud, and save money, while opponents warned it would create administrative burdens, increase paperwork, and cause eligible people to lose coverage or food assistance. The committee ultimately reported the bill favorably as amended.
MN

Minnesota 2025-2026 Regular Session

House Transportation Finance and Policy Committee 3/18/26

Transportation Finance and Policy

Transcript Highlights:
  • Next, Representative Olsen, on House File 2605, Driving Vehicle Services Full Service Provider Account
  • </c><00:32:05.679><c> your</c> service that our customers and your service that our customers and your
  • </c> auditor to continue the salary survey auditor to continue the salary survey for<01:19:08.640><c>
  • 24.560><c> and</c><01:21:24.800><c> its</c> enforcement labor services and its enforcement labor services
  • Um, talked about the chaplain service.
WA

Washington 2025-2026 Regular Session

Senate State Government, Tribal Affairs & Elections Feb 24th, 2026 at 01:30 pm

State Government, Tribal Affairs & Elections

Transcript Highlights:
  • The next bill is House Bill 2249 relating to amending the state civil service statutes to include Washington
  • adds WOTEC employees and officers that perform network and system security duties to the state civil service
  • you is substitute House Bill 2475 concerning language-accessible public programs, activities, and services
  • agencies to provide consistent delivery of language-accessible public programs, activities, and services
Summary: The State Government, Tribal Affairs & Elections Committee met on February 24, 2026, for its final regular meeting of the session. The committee first re-briefed a large slate of bills and gubernatorial appointments, then recessed briefly before returning to executive session. Members also noted that two bills, House Bills 2574 and 2637, would not be moved that day. The committee unanimously recommended confirmation of four gubernatorial appointments: Megan Matthews (9066), Reedy Mukapade (9246), Kiana Daniels (9268), and Gauri Shratria (9267). During discussion on Matthews’ appointment, senators raised issues of inclusivity, data disaggregation, and outreach to diverse communities, while several members praised her engagement with contractors and communities across the state. The committee advanced numerous bills, generally on unanimous votes, with several striking amendments adopted. Those included changes to the Washington Voting Rights Act bills (HB 1710, HB 1750, HB 1916, and HB 2123), voter registration challenge procedures, and election-related language. Other bills moved forward addressed military justice victim rights (HB 2417), replacing “alien” with “non-citizen” in state and local law (HB 2632, with the amendment withdrawn), shared leave for employees affected by hate crimes or immigration enforcement (HB 2411), civil service coverage for certain Washington Technology Solutions employees (HB 2249), language-accessible public services (HB 2475), higher small works roster limits (HB 2420), removing postgraduate degree requirements as the sole qualification standard (HB 2309), public records exemptions for firearm-related records (HB 2235), and privacy protections for personal information in agency records (HB 2637, not moved). The chair closed by thanking staff and adjourned the committee’s last meeting of the session.
WA

Washington 2025-2026 Regular Session

House Appropriations Mar 2nd, 2026 at 10:30 am

Appropriations

Transcript Highlights:
  • For the record, Omera Harrington, staff to the Early Learning and Human Services Committee.
  • The striking amendment that passed out of the Early Learning and Human Services Policy Committee should
  • This estimate includes a 13% Title IV-E federal reimbursement assumption for eligible services.
  • The market rate survey must achieve a provider response rate of at least 65% for each child care subsidy
  • . before the to at least apply for a job for civil service before they actually separate.
HI

Hawaii 2026 Regular Session

CPN-EIG, CPN DEFER, CPN DEFER Public Hearings 02-04-2026

Commerce and Consumer Protection

Transcript Highlights:
  • </c> for residential customers. for residential customers.
  • </c><00:05:29.600><c> sited</c> implementation of this customer sited implementation of this customer
  • </c> cost of those upgrades for customers. cost of those upgrades for customers.
  • . customers. customers.
  • </c><01:10:58.800><c> won't</c> customers that you know customers won't customers that you know customers
Summary: The committee first reconvened on SB 2471 and SB 2829, both relating to the powers of artificial persons. After discussion with the Attorney General’s office and a prior Q&A period, the chair said the committee would defer decision-making again, with the intent to return with amended versions of both bills that could gain support from the administration and its lawyers. The measures were deferred to Tuesday, February 10, 2026, in Conference Room 229 at 9:30 a.m. The committee then took up SB 2180, relating to deposits of public funds. Members noted late testimony from the prior day’s joint hearing with the Housing Committee and moved to pass the bill out with amendments, including a defective effective date. The motion carried unanimously among those voting: the chair, vice chair, Senator Lamosao, and Senator Awa voted aye; Senator McKelvey was excused. The measure was adopted. A joint hearing followed on SB 2033, relating to renewable energy and a streamlined grid-ready homes interconnection process. The PUC supported the bill’s intent but raised concerns about the time, resources, and stakeholder input needed to establish the proposed process, and asked for clarification of terms such as “grid-ready homes” and the role of HERA. Hawaiian Electric said it supported the intent but opposed the proposed process and HERA funding use. The Hawaii Solar Energy Association strongly supported the bill, arguing that faster interconnection is needed to meet rooftop solar goals and lower costs over time. Testimony totaled 27 in support, two in opposition, and four with comments. Members questioned costs, consumer protections, and whether the bill would burden low- and moderate-income households; the bill’s supporters said amendments could clarify the definition of grid-ready homes and add guardrails, while acknowledging that upfront costs and interconnection costs would still need to be addressed.
HI

Hawaii 2026 Regular Session

AGR-EEP Joint Public Hearing - Fri Feb 6, 2026 @ 9:00 AM HST

Agriculture & Food Systems

Transcript Highlights:
  • </c> service will be available from April 1. service will be available from April 1.
  • Matt Cron, Department of Health, Environmental Health Services Division.
  • </c> of Health, Environmental Health Services of Health, Environmental Health Services Division.<00:58
  • </c> environmental health services division. environmental health services division.
  • >> So, Matt Croner, Department of Health Services Division.
Bills: HB1621, HB1880, HB1831
Summary: The joint committees on Agriculture and Food Systems and Energy and Environmental Protection heard three bills. HB 1621 would create a conservation, agriculture, and soil health incentive program under the Climate Change Mitigation and Adaptation Commission, with annual reporting and funding. Testimony was broadly supportive from the Climate Commission, University of Hawaiʻi, Hawaii Farmers Union, White Alliance for Progressive Action, and the Farm Bureau, and the bill was described as a way to advance soil health and support producers. HB 1880 would prohibit, beginning in 2027, the use of pesticides containing 1,3-dichloropropene (such as Telone). The Department of Agriculture and Biosecurity offered written comments, Hawaii Farmers Union supported the ban citing drift and health concerns, and the Farm Bureau opposed it, arguing growers need such tools; the bill also drew discussion about crop rotation and other pest-management practices. HB 1831 would authorize funding to address survey deficiencies and wastewater compliance issues on certain non-agricultural parklands; the Attorney General’s Office warned the bill as written may violate the U.S. Constitution’s contract clause and suggested revisions, while the department and Farm Bureau supported the measure’s intent. The committees later took up decision-making and voted to pass all three measures with amendments, with the effective dates changed to July 1, 3000 and HB 1831 amended to reflect the Attorney General’s suggested changes. The Agriculture and Food Systems committee then heard HB 1572, which would establish a four-year restorative aquaculture development program to streamline permitting, expand infrastructure and workforce capacity, create pilot sites, and convene an advisory council. The Attorney General noted a technical issue about whether council members would be compensated, and the Department of Land and Natural Resources, Department of Agriculture and Biosecurity, Hawaii Farm Bureau, and Farmers Union all expressed support for streamlining aquaculture and promoting restorative aquaculture. Members asked about the bill’s focus on restorative aquaculture, and the department said the program would give the area dedicated resources and a framework. The committee also heard HB 219, which would temporarily reestablish the coffee berry borer pesticide subsidy program and manager position; the department, Waimea Coffee Association, Farm Bureau, and Farmers Union supported it. HB 2139 would fund University of Hawaiʻi research on treatment methods for the Queensland longhorn beetle. Testimony from DLNR, the invasive species council, university researchers, farmers, and the Farm Bureau emphasized the beetle’s spread and damage to trees and crops, and described nematode biocontrol as promising but labor-intensive and in need of more research and scaling. Members asked whether the funding was for research rather than a position, whether the current nematode approach is sufficient for large orchards, and whether other controls are being explored; the response was that the bill funds testing and that more work is needed, including local production of nematodes if the method proves effective.
OK
Transcript Highlights:
  • Members, House Bill 2992 is the Data Center Customer Protection Act of 2026. Is there a PCS?
  • Data Center Customer Protection Act of 2026. Is there a PCS? There is a PCS.
  • On page 3, Section 4, line 24, by inserting after the word customer, and before the period, the following
  • language: and shall create and maintain separate tariffs applicable to such large load customers.
MN

Minnesota 2025-2026 Regular Session

House State Government Finance and Policy Committee 3/6/25

State Government Finance and Policy

Transcript Highlights:
  • When you don't have an accurate system of surveys and survey corners, it leads to lawsuits among private
  • </c><00:22:44.480><c> system</c> so the public land survey system so the public land survey system predates
  • </c> don't have a accurate system of surveys don't have a accurate system of surveys and<00:22:56.400
  • :57.559><c> to</c><00:22:57.720><c> lawsuits</c> and Survey Corners it leads to lawsuits and Survey Corners
  • 31:40.440><c> and</c> staff is in the classified service and staff is in the classified service and so
Bills: HF1, HF1754, HF1809, HF1478
AL