Video & Transcript Research : 'customer refunds'

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MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 3/24/26

Energy Finance and Policy

Transcript Highlights:
  • , which amounted to a one-time refund of less than $5 per customer, including that 8.24% interest. fully
  • It was about $15, a one-time $15 refund to customers.
  • Two rate cases ago, there was no refund for residential customers because final rates were actually higher
  • <00:26:36.320> Two a onetime $15 refund to customers.
  • Two a onetime $15 refund to customers.
Bills: HF4236, HF4122, HF4377
US
Transcript Highlights:
  • He understands the importance of meeting customers where they are.
  • Bisognano would bring his decades-long focus on strong customer service and operational excellence to
  • Radical changes in customer service over the phone, website connectivity problems, dozens of regional
Summary: The meeting of the Finance Committee primarily focused on the nomination of Frank Bisignano for Commissioner of the Social Security Administration. Members discussed the nominee's qualifications extensively, raising concerns about his past connections to Doge and the implications for Social Security. Several Senators expressed doubts about Bisignano's ability to improve the existing issues faced by the Social Security Administration, particularly related to staffing, customer service, and the potential for service cuts that could ultimately harm beneficiaries. The atmosphere was contentious, with divisive opinions visible among the committee members as they scrutinized Bisignano's past dealings and strategies.
HI

Hawaii 2026 Regular Session

CPN Public Hearing 01-29-2026

Commerce and Consumer Protection

Transcript Highlights:
  • Refund requirements, which is also in this bill, create administrative complexity for employer groups
  • <00:38:04.480> Refund increased premium rates. Refund increased premium rates.
  • Refund requirements<00:38:05.599> which<00:38:05.839> is<00:38:05.920> also<00:38
  • So when we provide refunds<00:38:11.440> we<00:38:11.680> give<00:38:11.839> them
  • ><00:38:12.000> to<00:38:12.240> employer refunds we give them to employer refunds we give
Summary: The Senate Commerce and Consumer Protection Committee opened its first hearing of the year with remarks from Chair Jared Kohole outlining hearing procedures, a two-minute testimony limit, rules for remote testimony and decorum, and a revised testimony-publication pilot that keeps 96-hour notice but returns to a standard 24-hour testimony deadline. He then moved through the agenda, beginning with SB 2004 on outdoor advertising, which would increase penalties for violations of billboard and outdoor advertising laws. Testimony on that measure was limited; Henry Curtis of Life of the Land was first up, and written support was noted from Hawaiian Electric and the Outdoor Circle. The committee then heard SB 2039 on election campaign finance, which would prohibit certain business entities from engaging in campaign finance activities. The Attorney General’s office offered comments and did not take a formal position at the hearing. Several proponents testified in support, including Josh Frost, Tom Moore of the Center for American Progress, Hapa/Hawaii Alliance for Progressive Action, and Common Cause Hawaiʻi, all arguing the bill would curb corporate and dark-money influence and return elections to the people. Moore distinguished between regulating corporate “rights” and limiting corporate “powers,” and said the state can redefine the powers it grants corporations. In questions, Senator McKelvey asked whether the bill could be expanded to include unions; the Attorney General said he would need to get back with legal analysis, while Moore said his preferred approach would include all entities and that leaving out nonprofits or unions would create problems. Members also discussed whether the bill would affect PACs, and Moore explained that the proposal would prohibit corporate and dark-money flows into PACs while leaving individual political giving and existing political committees in place. The committee then moved on to the next measure. SB 2042, relating to insurance, was heard next. The bill would reduce the unimpaired minimum capital and surplus required of class 4 sponsored captive insurance companies under certain circumstances. The DCCA Insurance Division said it stood on its written testimony, and the Hawaii Captive Insurance Council testified in support, describing the change as a narrow, risk-based adjustment that would not affect the commissioner’s authority where actual risk resides and would help keep Hawaii competitive. The committee noted additional written support and proceeded without a vote or final action in the portion of the hearing provided.
FL

Florida 2026 Regular Session

Appropriations Committee on Transportation, Tourism, and Economic Development Feb 12th, 2026

Appropriations Committee on Transportation, Tourism, and Economic Development

Transcript Highlights:
  • Okay, Senators, moving right along, we're going to go to tab number six: Senate Bill 1192 on customer
  • Customer service callback queues will improve service and response time by our executive agencies through
  • Under the program, a customer will have the option to be placed in a callback queue to receive a call
  • timeliness of our government services to Floridians and will help achieve the standard set by the Florida Customer
Summary: The Appropriations Committee on Transportation, Tourism, and Economic Development heard several bills and reported most of them favorably. The first major measure, CS/SB 1220, was described as a broad transportation package expanding FDOT authority over trails, seaports, aviation, advanced air mobility, delivery devices, and related technology, while also addressing toll revenue use, autonomous vehicle penalties, digital driver licenses, and an FDOT study on alternative-fuel vehicles. An amendment narrowed some provisions, including local regulation of personal delivery devices and FDOT airport language. Senator Smith and others raised concerns about language involving FDOT assistance to local governments on federal grant applications, but the bill passed unanimously after support from industry and local-government appearance cards. The committee also approved SB 1112, the Labor Pool Act, which would prohibit labor pools from charging placement fees when workers are hired permanently by a third-party employer and require annual registration with the Department of Commerce. The sponsor and supporters said the bill would reduce barriers to full-time employment, improve oversight, and help returning citizens and low-wage workers; multiple witnesses testified in support, including labor advocates and individuals describing high placement fees. Senators from both parties praised the bill’s worker and reentry benefits, and it passed unanimously. The committee then favorably reported SB 2, a claims bill for the estate of Danielle Maudsley arising from a fatal FHP arrest incident and settlement, and SB 26, another claims bill providing relief for the estate of Mark Legata after alleged FDOT negligence. Senate Bill 1352 on motor vehicles also passed without opposition. It would create a secure online portal for license plate seizure processing, allow disabled veterans to retain their DV plate designation upon reissuance or transfer, ban license plate covers and similar devices that obscure plates, and route certain online driver license and ID transactions through county tax collectors. SB 1192, a customer service pilot requiring callback queues for certain calls to the Department of Commerce and Department of Children and Families, was likewise reported favorably to improve response times and reduce hold times. The most extensive debate centered on CS/SB 354, the Blue Ribbon Projects bill, which would create a new process for very large developments on 10,000-acre or larger parcels if the owner sets aside 60% of the land for conservation or reserve uses. Supporters said it was intended to promote long-range planning, preserve land, and provide certainty for infrastructure and services, while opponents from counties, planning groups, and environmental organizations argued it would preempt local land-use authority, weaken public participation, and allow conservation requirements to be too vague. An amendment added more detail, but concerns remained about administrative approval, timelines, and the definition of reserve areas. Despite opposition from some members, the committee reported the bill favorably on a divided vote. SB 1670 was temporarily postponed, and the committee adjourned after recording one member’s vote on SB 1220.
OK
Transcript Highlights:
  • Members, House Bill 2992 is the Data Center Customer Protection Act of 2026. Is there a PCS?
  • Data Center Customer Protection Act of 2026. Is there a PCS? There is a PCS.
  • On page 3, Section 4, line 24, by inserting after the word customer, and before the period, the following
  • language: and shall create and maintain separate tariffs applicable to such large load customers.
MN

Minnesota 2025 1st Special Session

House Energy Finance and Policy Committee 2/20/25

Energy Finance and Policy

Transcript Highlights:
  • It does not leave any customer-generated energy uncompensated.
  • rates it does not leave any customer rates it does not leave any customer generated<00:03:38.640
  • <00:09:16.120> do chair and Mr Johns how many customers do chair and Mr Johns how many customers
  • You'd mentioned that 5 to 600 customers have rooftop solar.
  • Can you remind us how many customers do you have in your territory?"
Bills: HF845
MN

Minnesota 2025-2026 Regular Session

House Taxes Committee 3/13/25

Taxes

Transcript Highlights:
  • two ways: it increases the maximum credit from $500 to $1,000, and then it also makes the credit refundable
  • , so if your obligation isn't as great as what your refund is, you get to just have that back.
  • <00:02:08.679> as<00:02:08.800> what<00:02:08.879> your<00:02:09.000> refund
  • <00:02:09.360> is isn't uh as great as what your refund is isn't uh as great as what your
  • refund is you<00:02:09.560> get<00:02:09.679> to<00:02:09.840> just<00:02:10.000
HI

Hawaii 2026 Regular Session

CPN-EIG, CPN DEFER, CPN DEFER Public Hearings 02-04-2026

Commerce and Consumer Protection

Transcript Highlights:
  • for residential customers. for residential customers.
  • <00:05:29.600> sited implementation of this customer sited implementation of this customer
  • cost of those upgrades for customers. cost of those upgrades for customers.
  • . customers. customers.
  • <01:10:58.800> won't customers that you know customers won't customers that you know customers
Summary: The committee first reconvened on SB 2471 and SB 2829, both relating to the powers of artificial persons. After discussion with the Attorney General’s office and a prior Q&A period, the chair said the committee would defer decision-making again, with the intent to return with amended versions of both bills that could gain support from the administration and its lawyers. The measures were deferred to Tuesday, February 10, 2026, in Conference Room 229 at 9:30 a.m. The committee then took up SB 2180, relating to deposits of public funds. Members noted late testimony from the prior day’s joint hearing with the Housing Committee and moved to pass the bill out with amendments, including a defective effective date. The motion carried unanimously among those voting: the chair, vice chair, Senator Lamosao, and Senator Awa voted aye; Senator McKelvey was excused. The measure was adopted. A joint hearing followed on SB 2033, relating to renewable energy and a streamlined grid-ready homes interconnection process. The PUC supported the bill’s intent but raised concerns about the time, resources, and stakeholder input needed to establish the proposed process, and asked for clarification of terms such as “grid-ready homes” and the role of HERA. Hawaiian Electric said it supported the intent but opposed the proposed process and HERA funding use. The Hawaii Solar Energy Association strongly supported the bill, arguing that faster interconnection is needed to meet rooftop solar goals and lower costs over time. Testimony totaled 27 in support, two in opposition, and four with comments. Members questioned costs, consumer protections, and whether the bill would burden low- and moderate-income households; the bill’s supporters said amendments could clarify the definition of grid-ready homes and add guardrails, while acknowledging that upfront costs and interconnection costs would still need to be addressed.
TX

Texas 89th 2nd C.S.

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • Members, this is Vice Chair Hernandez's bill regarding financial assistance program for elected customers
  • legislation is because it will hinder our mission of providing affordable, reliable power to all of our customers
  • Including residential customers, businesses, industry, and all those we serve advocating for their specific
  • this legislation proposes negates that process by singling out discounts for some of our largest customers
TX

Texas 89th Regular

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • electric providers, cooperatives, and municipally owned utilities to periodically include notice on customers
  • The notice will be delivered the same way customers already receive information about critical load status
  • that doesn't create new regulations or require utilities to take any specific action beyond letting customers
  • The customers should know how to file a complaint with the PUC and how to file a complaint if the PUC
  • I just wanted to let you know that you continue to get new customers, and they loved it.
AZ

Arizona 2026 Regular Session

02/18/2026 - House Ways & Means

Ways & Means

Transcript Highlights:
  • It's just designating your refund to... Thank you. ...designating your refund to a C-19.
  • The approach in this bill, instead of a sales tax refund, is a refund to income taxpayers, a rebate to
  • It's a refund or rebate of $300 per filer.
  • And they have been issuing refunds to the retailers who...
  • Make the refund. Thank you. No, this is a collective refund to all property taxpayers.
Summary: The House Ways and Means Committee first set aside House Bill 2794 at the sponsor’s request and then took up House Bill 2290, which would clarify Arizona transaction privilege tax sourcing rules for tangible personal property by specifying that an order is received at a seller’s business location and that server location does not control sourcing. The sponsor said the bill codifies existing, historic treatment and would provide certainty for taxpayers, while the League of Arizona Cities and Towns opposed it, arguing it would be a major departure from current practice, could shift revenue away from rural communities, and could create multiple tax rates for a single transaction. The Department of Revenue said it was neutral, acknowledged ongoing ambiguity and administrative complexity, and explained that a 2023 draft ruling had been based on a legal analysis but was never finalized. Several business and association witnesses supported the bill as necessary to prevent inconsistent audits and to preserve origin-based sourcing for in-state sellers. After extended debate, the committee passed HB 2290 on a 5-3 vote, with one member absent. The committee then heard House Bill 2373, which would add a space on the individual income tax return for taxpayers to voluntarily direct part of a refund to the Veterans Donations Fund or a veterans service organization fund. The sponsor and a representative of veterans advocacy groups described it as a simple, voluntary way to support veterans organizations and local projects. No opposition was raised, and the bill was approved unanimously by the members present, 8-0, with one absent. Finally, the committee considered House Bill 2143, a technical change to Public Safety Personnel Retirement System law that would limit the 5% ownership cap to publicly traded corporations. PSPRS representatives said the change would reduce compliance costs and avoid unnecessary workarounds while maintaining existing investment safeguards and diversification rules. Members discussed that ASRS does not have the same cap and that PSPRS already has broader limits on concentration risk. The bill was presented as an administrative cleanup measure, and discussion focused on clarifying that it would not increase investment risk.
TX

Texas 89th Regular

Business and Commerce May 8th, 2025

Business & Commerce

Transcript Highlights:
  • Additionally, it establishes administrative procedures for appeals regarding fraud complaints and refunds
  • This benefits Advanced Nuclear Companies because it enables them to have real conversations with customers
  • The project will secure blended power purchase agreements with customers for natural gas power in the
  • House Bill 1606 by Representative Will Metcalf relates to the notice provided to a retail electric customer
  • version of the bill is that it would require... retail electric providers to periodically notify customers
Summary: The meeting was a thorough exploration of multiple bills, most notably focused on innovative energy solutions and public safety enhancements. Key discussions centered around HB14, which aims to bolster the state's nuclear energy capabilities through the establishment of a Texas Advanced Nuclear Energy Office. Senators and expert witnesses discussed the potential of nuclear power as a clean energy source and a strategic necessity for Texas's growth. There was strong support for the bill, with various stakeholders highlighting its importance for the future energy landscape. Additionally, other bills like HB132 addressed the need for enhanced confidentiality protections regarding sensitive information, while HB1584 sought improvements in power restoration procedures during emergencies. Overall, the committee engaged with multiple viewpoints, balancing innovation with safety and ethical considerations.
TX
Transcript Highlights:
  • It also provides for administrative procedure and appeal, fraud complaints and refunds, along with new
  • companies benefit from this model because it enables the nuclear company to have real conversations with customers
  • who need the power now to secure blended power purchase agreements with customers for natural gas power
  • House Bill 1606 by Representative Will Metcalf relates to the notice provided to a retail electric customer
Summary: The committee first took up pending business and quickly reported several measures favorably, including HB 12, SB 1361, SB 1705, SB 1749, SB 1897, SB 2344, SB 2566, HB 3809, and HB 4215, with most sent to the Local and Uncontested Calendar. HB 12’s substitute clarified a limited midterm review of regulatory agencies tied to Sunset Commission recommendations. SB 2696’s substitute changed med spa regulation from a license to a certificate, with training instead of an exam, plus background checks, continuing education, and two-year renewals. HB 3809 dealt with battery energy storage decommissioning and recycling, and HB 4215 was reported without a substitute. SB 1978, concerning interconnection of electric facilities in ERCOT and federal jurisdiction concerns, was reported out on a 5-3 vote after debate, but then the chair later announced the bill was withdrawn and left pending subject to the call of the chair. HB 1899 was also reported favorably, with one nay. A major portion of the meeting focused on HB 14, the advanced nuclear energy bill. Senator Schwertner described it as creating a Texas Advanced Nuclear Energy Office, a nuclear permitting coordinator, a development fund, a completion grant program, and a workforce development program. Testimony was sharply divided. Supporters, including representatives from Fermi America, Dow/X-energy, CPS Energy, Paragon Energy Solutions, Bridge to Nuclear, Aalo Atomics, and the Texas Association of Business, argued that Texas should lead in advanced nuclear, citing future baseload demand, data centers, industrial power needs, supply-chain development, and long-term energy diversification. Opponents, including Public Citizen, Texas Nuclear Watchdogs, Sierra Club, and individual citizens, argued the bill would subsidize unproven, expensive technology, create grants rather than loans, and expose taxpayers to major risk while doing little to meet near-term energy needs. Several members questioned whether the state should fund projects that may not produce grid power for years, and whether the bill’s grant structure and new office were justified. The committee also heard HB 5061, which Senator Schwertner said would prohibit unethical surveillance and misuse of confidential information by state contractors, create a confidential reporting system through the State Auditor’s Office, authorize Texas Rangers investigations, protect whistleblowers, and impose penalties including contract termination, fines, and contracting bans. No public testimony was offered, and the bill was left pending. HB 132, sponsored by Senator Hughes, would extend confidentiality protections for sensitive information to hostile acts by foreign adversaries; it was also left pending after no testimony. HB 1584 was then laid out, with Senator Schwertner explaining it would require utilities to maintain and update priority restoration lists for critical facilities after Hurricane Beryl exposed communication failures, but the transcript cuts off before any action on that bill.
OK

Oklahoma 2026 Regular Session

Energy REVISED Apr 16th, 2026 at 10:00 am

Energy

Transcript Highlights:
  • to amend House Bill 2992 as follows: number one on page 1, line 24, by inserting after the word customer
  • Megan spent 7 years working in banking, gaining valuable experience in finance, customer service, and
MN

Minnesota 2025-2026 Regular Session

House Commerce Finance and Policy Committee 2/26/26

Commerce Finance and Policy

Transcript Highlights:
  • They were considered an existing customer and thus not eligible for the refunds.
  • were uh refund requests from customers. were uh refund requests from customers.
  • that customer not only are they entitled to that refund.
  • It would fall out of the new customer refunds.
  • Uh I out of the new customer refunds.
Bills: HF3642, HF2700, HF3615
Summary: The Commerce Finance and Policy Committee met on House File 3642, which would prohibit virtual currency kiosks in Minnesota. The bill was laid over, and the committee adopted a DE1 author’s amendment. Chair Kaggel and Representative Perryman described the measure as a response to widespread scams using crypto kiosks, especially against older adults and other vulnerable people, and said they would continue working with the Department of Commerce and other stakeholders. Testimony from law enforcement and advocates strongly supported the ban. A St. Cloud police sergeant and a Woodbury detective described cases in which victims lost large sums, said the current safeguards and refund rules are being bypassed, and argued that the kiosks are difficult to investigate because funds move quickly and often overseas. An AARP Minnesota volunteer also supported the bill, saying kiosks are a preferred tool for scammers and that existing protections have not kept pace with the problem. The Department of Commerce said it strongly supports the bill and reported that it has received 120 complaints over three years involving nearly $1 million in reported losses, with 2025 the worst year so far. The main opposition came from CoinFlip’s general counsel, who argued that the problem is fraud generally, not kiosks themselves, and said Minnesota already has consumer protections, including refunds for eligible victims. He urged stronger regulation rather than a ban, citing blockchain analytics, hold periods, and 24-hour customer service as alternatives. Committee members then asked questions about how long kiosks have operated in Minnesota, how many there are, who owns them, and the scale of losses; Commerce said there are hundreds statewide, operated by a variety of companies, and that reported losses are likely undercounts.