Video & Transcript Research : 'customer payouts'

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MN

Minnesota 2025-2026 Regular Session

House Commerce Finance and Policy Committee 2/26/26

Commerce Finance and Policy

Transcript Highlights:
  • were uh refund requests from customers. were uh refund requests from customers.
  • 24-hour-a-day customer service.
  • We have spent millions of dollars on tools to prevent existing customer and new customer so existing
  • customer and new customer so that<00:16:05.360> our<00:16:05.759> other<00:16:06.079>
  • new customer. new customer.
Bills: HF3642, HF2700, HF3615
Summary: The Commerce Finance and Policy Committee met on House File 3642, which would prohibit virtual currency kiosks in Minnesota. The bill was laid over, and the committee adopted a DE1 author’s amendment. Chair Kaggel and Representative Perryman described the measure as a response to widespread scams using crypto kiosks, especially against older adults and other vulnerable people, and said they would continue working with the Department of Commerce and other stakeholders. Testimony from law enforcement and advocates strongly supported the ban. A St. Cloud police sergeant and a Woodbury detective described cases in which victims lost large sums, said the current safeguards and refund rules are being bypassed, and argued that the kiosks are difficult to investigate because funds move quickly and often overseas. An AARP Minnesota volunteer also supported the bill, saying kiosks are a preferred tool for scammers and that existing protections have not kept pace with the problem. The Department of Commerce said it strongly supports the bill and reported that it has received 120 complaints over three years involving nearly $1 million in reported losses, with 2025 the worst year so far. The main opposition came from CoinFlip’s general counsel, who argued that the problem is fraud generally, not kiosks themselves, and said Minnesota already has consumer protections, including refunds for eligible victims. He urged stronger regulation rather than a ban, citing blockchain analytics, hold periods, and 24-hour customer service as alternatives. Committee members then asked questions about how long kiosks have operated in Minnesota, how many there are, who owns them, and the scale of losses; Commerce said there are hundreds statewide, operated by a variety of companies, and that reported losses are likely undercounts.
MN

Minnesota 2025-2026 Regular Session

House Commerce Finance and Policy Committee 3/18/26

Commerce Finance and Policy

Transcript Highlights:
  • And then the existing statute for refunds is 14 days after the 72-hour new customer period.
  • , the people bringing the customers, the people bringing the tickets<00:48:42.319> to<00:48:42.480
  • Those are places with no Fan Protect guarantees, no customer service, and no accountability.
  • 57.040> protect<01:12:57.360> guarantees,<01:12:58.239> no<01:12:58.560> customer
  • no fan protect guarantees, no customer no fan protect guarantees, no customer service,<01:12:59.600
US
Transcript Highlights:
  • He understands the importance of meeting customers where they are.
  • Bisognano would bring his decades-long focus on strong customer service and operational excellence to
  • Radical changes in customer service over the phone, website connectivity problems, dozens of regional
Summary: The meeting of the Finance Committee primarily focused on the nomination of Frank Bisignano for Commissioner of the Social Security Administration. Members discussed the nominee's qualifications extensively, raising concerns about his past connections to Doge and the implications for Social Security. Several Senators expressed doubts about Bisignano's ability to improve the existing issues faced by the Social Security Administration, particularly related to staffing, customer service, and the potential for service cuts that could ultimately harm beneficiaries. The atmosphere was contentious, with divisive opinions visible among the committee members as they scrutinized Bisignano's past dealings and strategies.
FL

Florida 2026 Regular Session

Appropriations Committee on Transportation, Tourism, and Economic Development Feb 12th, 2026

Appropriations Committee on Transportation, Tourism, and Economic Development

Transcript Highlights:
  • Okay, Senators, moving right along, we're going to go to tab number six: Senate Bill 1192 on customer
  • Customer service callback queues will improve service and response time by our executive agencies through
  • Under the program, a customer will have the option to be placed in a callback queue to receive a call
  • timeliness of our government services to Floridians and will help achieve the standard set by the Florida Customer
Summary: The Appropriations Committee on Transportation, Tourism, and Economic Development heard several bills and reported most of them favorably. The first major measure, CS/SB 1220, was described as a broad transportation package expanding FDOT authority over trails, seaports, aviation, advanced air mobility, delivery devices, and related technology, while also addressing toll revenue use, autonomous vehicle penalties, digital driver licenses, and an FDOT study on alternative-fuel vehicles. An amendment narrowed some provisions, including local regulation of personal delivery devices and FDOT airport language. Senator Smith and others raised concerns about language involving FDOT assistance to local governments on federal grant applications, but the bill passed unanimously after support from industry and local-government appearance cards. The committee also approved SB 1112, the Labor Pool Act, which would prohibit labor pools from charging placement fees when workers are hired permanently by a third-party employer and require annual registration with the Department of Commerce. The sponsor and supporters said the bill would reduce barriers to full-time employment, improve oversight, and help returning citizens and low-wage workers; multiple witnesses testified in support, including labor advocates and individuals describing high placement fees. Senators from both parties praised the bill’s worker and reentry benefits, and it passed unanimously. The committee then favorably reported SB 2, a claims bill for the estate of Danielle Maudsley arising from a fatal FHP arrest incident and settlement, and SB 26, another claims bill providing relief for the estate of Mark Legata after alleged FDOT negligence. Senate Bill 1352 on motor vehicles also passed without opposition. It would create a secure online portal for license plate seizure processing, allow disabled veterans to retain their DV plate designation upon reissuance or transfer, ban license plate covers and similar devices that obscure plates, and route certain online driver license and ID transactions through county tax collectors. SB 1192, a customer service pilot requiring callback queues for certain calls to the Department of Commerce and Department of Children and Families, was likewise reported favorably to improve response times and reduce hold times. The most extensive debate centered on CS/SB 354, the Blue Ribbon Projects bill, which would create a new process for very large developments on 10,000-acre or larger parcels if the owner sets aside 60% of the land for conservation or reserve uses. Supporters said it was intended to promote long-range planning, preserve land, and provide certainty for infrastructure and services, while opponents from counties, planning groups, and environmental organizations argued it would preempt local land-use authority, weaken public participation, and allow conservation requirements to be too vague. An amendment added more detail, but concerns remained about administrative approval, timelines, and the definition of reserve areas. Despite opposition from some members, the committee reported the bill favorably on a divided vote. SB 1670 was temporarily postponed, and the committee adjourned after recording one member’s vote on SB 1220.
OK
Transcript Highlights:
  • Members, House Bill 2992 is the Data Center Customer Protection Act of 2026. Is there a PCS?
  • Data Center Customer Protection Act of 2026. Is there a PCS? There is a PCS.
  • On page 3, Section 4, line 24, by inserting after the word customer, and before the period, the following
  • language: and shall create and maintain separate tariffs applicable to such large load customers.
MN

Minnesota 2025 1st Special Session

House Energy Finance and Policy Committee 2/20/25

Energy Finance and Policy

Transcript Highlights:
  • It does not leave any customer-generated energy uncompensated.
  • rates it does not leave any customer rates it does not leave any customer generated<00:03:38.640
  • <00:09:16.120> do chair and Mr Johns how many customers do chair and Mr Johns how many customers
  • You'd mentioned that 5 to 600 customers have rooftop solar.
  • Can you remind us how many customers do you have in your territory?"
Bills: HF845
HI

Hawaii 2026 Regular Session

CPN-EIG, CPN DEFER, CPN DEFER Public Hearings 02-04-2026

Commerce and Consumer Protection

Transcript Highlights:
  • for residential customers. for residential customers.
  • <00:05:29.600> sited implementation of this customer sited implementation of this customer
  • cost of those upgrades for customers. cost of those upgrades for customers.
  • . customers. customers.
  • <01:10:58.800> won't customers that you know customers won't customers that you know customers
Summary: The committee first reconvened on SB 2471 and SB 2829, both relating to the powers of artificial persons. After discussion with the Attorney General’s office and a prior Q&A period, the chair said the committee would defer decision-making again, with the intent to return with amended versions of both bills that could gain support from the administration and its lawyers. The measures were deferred to Tuesday, February 10, 2026, in Conference Room 229 at 9:30 a.m. The committee then took up SB 2180, relating to deposits of public funds. Members noted late testimony from the prior day’s joint hearing with the Housing Committee and moved to pass the bill out with amendments, including a defective effective date. The motion carried unanimously among those voting: the chair, vice chair, Senator Lamosao, and Senator Awa voted aye; Senator McKelvey was excused. The measure was adopted. A joint hearing followed on SB 2033, relating to renewable energy and a streamlined grid-ready homes interconnection process. The PUC supported the bill’s intent but raised concerns about the time, resources, and stakeholder input needed to establish the proposed process, and asked for clarification of terms such as “grid-ready homes” and the role of HERA. Hawaiian Electric said it supported the intent but opposed the proposed process and HERA funding use. The Hawaii Solar Energy Association strongly supported the bill, arguing that faster interconnection is needed to meet rooftop solar goals and lower costs over time. Testimony totaled 27 in support, two in opposition, and four with comments. Members questioned costs, consumer protections, and whether the bill would burden low- and moderate-income households; the bill’s supporters said amendments could clarify the definition of grid-ready homes and add guardrails, while acknowledging that upfront costs and interconnection costs would still need to be addressed.
TX

Texas 89th 2nd C.S.

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • Members, this is Vice Chair Hernandez's bill regarding financial assistance program for elected customers
  • legislation is because it will hinder our mission of providing affordable, reliable power to all of our customers
  • Including residential customers, businesses, industry, and all those we serve advocating for their specific
  • this legislation proposes negates that process by singling out discounts for some of our largest customers
TX

Texas 89th Regular

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • electric providers, cooperatives, and municipally owned utilities to periodically include notice on customers
  • The notice will be delivered the same way customers already receive information about critical load status
  • that doesn't create new regulations or require utilities to take any specific action beyond letting customers
  • The customers should know how to file a complaint with the PUC and how to file a complaint if the PUC
  • I just wanted to let you know that you continue to get new customers, and they loved it.
TX

Texas 89th Regular

Business and Commerce May 8th, 2025

Business & Commerce

Transcript Highlights:
  • This benefits Advanced Nuclear Companies because it enables them to have real conversations with customers
  • The project will secure blended power purchase agreements with customers for natural gas power in the
  • House Bill 1606 by Representative Will Metcalf relates to the notice provided to a retail electric customer
  • version of the bill is that it would require... retail electric providers to periodically notify customers
Summary: The meeting was a thorough exploration of multiple bills, most notably focused on innovative energy solutions and public safety enhancements. Key discussions centered around HB14, which aims to bolster the state's nuclear energy capabilities through the establishment of a Texas Advanced Nuclear Energy Office. Senators and expert witnesses discussed the potential of nuclear power as a clean energy source and a strategic necessity for Texas's growth. There was strong support for the bill, with various stakeholders highlighting its importance for the future energy landscape. Additionally, other bills like HB132 addressed the need for enhanced confidentiality protections regarding sensitive information, while HB1584 sought improvements in power restoration procedures during emergencies. Overall, the committee engaged with multiple viewpoints, balancing innovation with safety and ethical considerations.
TX
Transcript Highlights:
  • companies benefit from this model because it enables the nuclear company to have real conversations with customers
  • who need the power now to secure blended power purchase agreements with customers for natural gas power
  • House Bill 1606 by Representative Will Metcalf relates to the notice provided to a retail electric customer
Summary: The committee first took up pending business and quickly reported several measures favorably, including HB 12, SB 1361, SB 1705, SB 1749, SB 1897, SB 2344, SB 2566, HB 3809, and HB 4215, with most sent to the Local and Uncontested Calendar. HB 12’s substitute clarified a limited midterm review of regulatory agencies tied to Sunset Commission recommendations. SB 2696’s substitute changed med spa regulation from a license to a certificate, with training instead of an exam, plus background checks, continuing education, and two-year renewals. HB 3809 dealt with battery energy storage decommissioning and recycling, and HB 4215 was reported without a substitute. SB 1978, concerning interconnection of electric facilities in ERCOT and federal jurisdiction concerns, was reported out on a 5-3 vote after debate, but then the chair later announced the bill was withdrawn and left pending subject to the call of the chair. HB 1899 was also reported favorably, with one nay. A major portion of the meeting focused on HB 14, the advanced nuclear energy bill. Senator Schwertner described it as creating a Texas Advanced Nuclear Energy Office, a nuclear permitting coordinator, a development fund, a completion grant program, and a workforce development program. Testimony was sharply divided. Supporters, including representatives from Fermi America, Dow/X-energy, CPS Energy, Paragon Energy Solutions, Bridge to Nuclear, Aalo Atomics, and the Texas Association of Business, argued that Texas should lead in advanced nuclear, citing future baseload demand, data centers, industrial power needs, supply-chain development, and long-term energy diversification. Opponents, including Public Citizen, Texas Nuclear Watchdogs, Sierra Club, and individual citizens, argued the bill would subsidize unproven, expensive technology, create grants rather than loans, and expose taxpayers to major risk while doing little to meet near-term energy needs. Several members questioned whether the state should fund projects that may not produce grid power for years, and whether the bill’s grant structure and new office were justified. The committee also heard HB 5061, which Senator Schwertner said would prohibit unethical surveillance and misuse of confidential information by state contractors, create a confidential reporting system through the State Auditor’s Office, authorize Texas Rangers investigations, protect whistleblowers, and impose penalties including contract termination, fines, and contracting bans. No public testimony was offered, and the bill was left pending. HB 132, sponsored by Senator Hughes, would extend confidentiality protections for sensitive information to hostile acts by foreign adversaries; it was also left pending after no testimony. HB 1584 was then laid out, with Senator Schwertner explaining it would require utilities to maintain and update priority restoration lists for critical facilities after Hurricane Beryl exposed communication failures, but the transcript cuts off before any action on that bill.
OK

Oklahoma 2026 Regular Session

Energy REVISED Apr 16th, 2026 at 10:00 am

Energy

Transcript Highlights:
  • to amend House Bill 2992 as follows: number one on page 1, line 24, by inserting after the word customer
  • Megan spent 7 years working in banking, gaining valuable experience in finance, customer service, and
TX

Texas 89th Regular

Water, Agriculture, and Rural Affairs Mar 3rd, 2025

Water, Agriculture and Rural Affairs

Summary: The Senate Committee on Water, Agriculture, and Rural Affairs met on Texas Water Day and limited public testimony to two minutes. The chair emphasized the need to move quickly because of scheduling conflicts with other committees and noted the importance of water policy and related stakeholders. The committee heard several bills focused on water administration, rural utilities, emergency response, and public works contracting. Senate Bill 790 by Senator Alvarado would let the Public Utility Commission create a simplified process for resolving tenant complaints over water or wastewater bill discrepancies; it was described as a way to avoid lengthy contested-case hearings for small disputes. Senate Bill 971 by Senator Sparks would clean up conflicting statutory definitions of “rural political subdivision” so Texas Water Development Board programs are applied consistently; Texas Rural Water Association testified in support. Senate Bill 767, also by Senator Sparks, would expand and improve a statewide database of fire-response equipment so departments, including volunteer and rural departments, can locate and share resources more effectively during emergencies; fire service witnesses supported the bill and suggested annual updates to keep the database current. Chair Perry laid out Senate Bill 480 to clarify that local governments and special districts may enter interlocal agreements for water-related planning and research, including aquifer management and flood/water planning. He also presented Senate Bill 1066, which raises payment and performance bond thresholds for Texas Parks and Wildlife Department public works contracts to $150,000, arguing the change would reflect inflation and help smaller vendors on lower-risk projects. Witnesses were heard on the bills, with no opposition recorded in the transcript. The committee voted out all five bills favorably. SB 1066, SB 480, SB 767, SB 790, and SB 971 each received unanimous committee approval and were recommended to the local and contested calendar, with SB 767 noted as amended by a suggested annual-update requirement for the equipment database.
FL

Florida 2026 Regular Session

Appropriations Mar 2nd, 2026

Appropriations

Transcript Highlights:
  • the charging station and which tax applies to transactions between the charging station and the customer
  • the charging station and which tax applies to transactions between the charging station and the customer
  • Next, under Tab 9, there's Senate Bill 1192, customer service callback by Senator Polsky.
  • Under the program, a customer will have the option to be placed in a callback queue to receive a call
  • of our government services to Floridians and will help achieve the standards set by the Florida Customer
Summary: The Appropriations Committee met and considered a large agenda of bills, reporting several measures favorably. Early action included SB 6, a settled claim bill involving the Department of Children and Families and the estate of Leila Estrada and Sapphire Williams, which was approved for $3.8 million. The committee also passed a cybersecurity internships bill creating a Department of Commerce program with Cyber Florida, and SB 532, which lets clerks of court retain the full amount of certain excess revenue and clarifies foreclosure-sale procedures. Veterans housing measures, CS for CS for SB 1602 and SB 1604, were approved to create a pilot program and a related trust fund for vacancy relief and risk mitigation for veteran housing. The committee also favorably reported SB 1110 on Medicaid and insurance coverage for orthotics and prosthetics, with emotional testimony from a student and family describing the high cost and importance of activity-specific prosthetics. Members also approved CS for CS for SB 1012 after adopting an amendment that removed inmate emergency and specialty medical service compensation provisions while retaining changes to the contractor-operated institutions inmate welfare trust fund. Another bill, CS for CS for SB 1614, was narrowed by a delete-all amendment to focus on limiting the use of excess fees for new building construction by local governments. All of these measures were reported favorably after brief debate, with some support testimony submitted in writing or waived. The most extensive discussion centered on CS for CS for SB 17, a major Medicaid and public assistance overhaul. The bill would create a Joint Legislative Committee on Medicaid Oversight, allow the Legislature to retain its own actuary, tighten Medicaid program oversight, update encounter-data reporting, set performance standards for managed care plans, revise pharmacy benefit manager rules, and require DCF to implement SNAP fraud-reduction and payment-accuracy reforms, including photo IDs on EBT cards and updated work requirements. It also would direct agencies to seek federal waivers for Medicaid work requirements for able-bodied adults and expanded behavioral health services. After lengthy questioning and testimony, the committee adopted amendments adding a transitional medical benefits glide path for people who gain employment and later lose Medicaid eligibility, and exempting hospice patients with six months or less to live. Supporters argued the bill would improve accountability, reduce fraud, and save money, while opponents warned it would create administrative burdens, increase paperwork, and cause eligible people to lose coverage or food assistance. The committee ultimately reported the bill favorably as amended.