Transcript Highlights:

• So those are caseworkers seeing children in the home with their parents, where we're providing services
• On the top of page 13, you will see the caseworker visits to children in foster care.
• The top chart is face-to-face visits by caseworkers; the second is by any DCFS staff.
• So just remind us, what are the education requirements for somebody to be a caseworker in Arkansas?

Summary: The Joint Committee on Aging, Children and Youth approved the February 11 minutes and then reviewed a DCFS policy manual update from Director Tiffany Wright. Wright said the changes move internal procedures out of administrative rule into DCFS’s internal procedure manual under an executive order, while also updating terminology, conforming to enacted laws, revising foster family continuing education hours, and removing obsolete requirements. Members asked whether the changes would alter practice; Wright said they were mainly terminology and process-location changes, intended to make the department more efficient and flexible. The committee then accepted the rule review without objection. Wright next presented DCFS quarterly performance data for the third quarter of FY 2026. She reported 8,610 hotline reports accepted, 6,919 assigned to DCFS, 22% of investigations found true, neglect as the most common substantiated allegation, and continued staffing shortages in some counties affecting timeliness. She also reported 3,420 foster care cases, 1,788 in-home cases involving 4,568 children, 72% monthly home-visit compliance, 36% permanency within 12 months, 4.5% re-entry into foster care, and 156 children available for adoption. Members asked about neglect trends, sexual abuse/exploitation data, behavior-related removals, staffing recruitment and retention, training improvements, and whether ACE-style testing should be considered for children; Wright said DCFS is expanding recruitment, retention, and training efforts and was open to further discussion on education-related assessments. The committee also received DCFS’s biannual overturned investigations report, covering July 1, 2024 through June 30, 2025, which tracks hotline calls, accepted reports, true findings, appeals, and overturned findings by county. A member asked for comparison to the prior year’s report. Major Jeff Drew then presented the Crimes Against Children Division annual report, saying the hotline received 67,987 calls in 2025, 37,986 were accepted for investigation, and CACD handled 6,539 cases with a 28% substantiation rate. Members asked about hotline operator training, qualifications, salary, and whether Arkansas compares with other states; Drew said operators receive a four-week training that includes law, policy, scenarios, recorded calls, live-call monitoring, and evidence-chain/decision-making instruction. Finally, Elizabeth Pooley of the Children’s Advocacy Centers of Arkansas reported that the statewide network of 29 CACs and 64 multidisciplinary teams served 13,568 children and families in 2025, up about 3,000 from the prior year, and hosted 259 trainings for professionals. She said funding comes from a mix of state, federal, and community sources, with state funding set at roughly $70,000 to $75,000 per center and not based on caseload. Members asked about funding stability and standards of care; Pooley said CACs follow national standards and Arkansas is developing state best practices. The meeting adjourned after no further business.

Transcript Highlights:

• We often lose the most staff within that first year as casework.
• So for our administrative assistants and our human services technicians who support caseworkers.
• The biggest change here would be for our APS caseworkers.
• They are paid less than our Child Protective Services caseworkers.
• So we're proposing to bring APS to the same level as our CPS caseworker.

Keywords: 1184, house, all

Transcript Highlights:

• In talking to a number of caseworkers who have left the department who are currently working, working
• The absence of placements and the absence of services are oftentimes cited as the reasons caseworkers
• The lack of caseworkers and the resulting high caseloads for those who remain also begins to create further
• Sometimes there are some offices that have had zero caseworkers at times.
• And that's the whole point of these screens: to orient the caseworkers around these cases.

Transcript Highlights:

• One of the things that we have done is have a team of master caseworkers, and they assist in the transition
• So just for example, in the Metroplex East, they did have 64% of their caseworker positions initially
• But if you look at Deep East Texas, we saw 87% of the caseworkers transitioned.
• Antonio and Houston rolling in, so we have... beefed up the number of what we call those master caseworkers
• we may lose some training staff and some administrative staff, but for the most part, it's the caseworkers

Bills: SB596, SB961, SB1398, SB1183, SB1952

Keywords: DFPS, Department of Family and Protective Services, child protective services, foster care, child welfare, Family Code, conservatorship, managing conservator, parental child safety placement, authorization agreement, temporary authorization order, child abuse, child neglect, placement reporting, court-ordered removal, investigation, family preservation, transparency, public reporting, data reporting

Transcript Highlights:

• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker

Keywords: 994, senate, all

Summary: The Senate met on March 11, 2026, with prayer, the Pledge of Allegiance, journal approval, and numerous guest and page introductions, including school groups, prayer caucus visitors, and advocates for Home Family Education Day and Women in Blue Day. The chamber then took up committee reports and a large number of House bills, most of them on third reading, along with several resolutions and referrals. Senate Resolution 62, designating March 12, 2026, as West Virginia Athletic Trainers Day, was adopted after remarks emphasizing the value of athletic trainers in preventing injuries and tragedies in school sports. Several other resolutions and concurrent resolutions were referred to the Committee on Rules or laid over under the rules. The Senate passed a wide range of bills addressing economic development, public safety, health, licensing, and state administration. Measures approved included bills on the West Virginia Collaboratory at Marshall University, the Business Ready Sites program, volunteer fire company spending authority, the Load Forecast Accountability Act, funeral service licensure, work zone fines, biennial business reporting, correctional officer retirement law, the Right to Try Act, quick claim deed tax exemptions, an ibogaine drug-development grant program, aggravated vehicular homicide sentencing, 529 savings plan definitions, opportunity zones, barber apprenticeship, municipal and county hotel occupancy fund uses, criminal-record licensing standards, intimate image disclosure remedies, executor training materials, contempt penalties, PEIA treatment flexibility, PANS/PANDAS information, the Respiratory Care Interstate Compact, capitation rate review expansions, convention and visitors bureau board membership, peer support services, cosmetology licensure compacts, natural resource police retirement, DNR fee indexing, ALS care services, the Neighborhood Investment Program, oil and gas well plugging and carbon capture-related provisions, DUI technical changes, abuse intervention program terminology, and a youth summer employment and career readiness program. Most bills passed overwhelmingly, with a few closer votes, including the Load Forecast Accountability Act and the DNR fee-indexing bill. Several bills were amended on the floor, including title amendments and strike-and-insert changes. The Senate also debated the work zone penalty bill, with supporters citing worker safety and fatalities and opponents arguing the bill increased fines too much without requiring removal of outdated work-zone signs. On the energy-related load forecast bill, senators discussed the inclusion of provisions from Senate Bill 420 and concerns about coal plant utilization and utility impacts. After debate, the Senate adopted amendments and passed the bill. In most cases, after passage the Senate ordered the bills communicated to the House, and for a few measures it also adopted title amendments or made bills effective from passage or on a specified date.

Transcript Highlights:

• So, we have almost had a full turnover of our case load, our caseworker workforce, as part of the Great
• We are really focused on improving our training of our caseworkers.
• With keeping our caseworkers staffed.
• And really appreciative of the investment of the legislature to improve our training of caseworkers.
• on—it's, I think, slide 10—to the great Resignation, and that's apparently in regards to losing caseworkers

Transcript Highlights:

• K States are direct support for our caseworkers.
• So, a supervisor plus four caseworkers now has a case aid tied to them.
• It's direct support to the caseworker.
• They don't do actual casework but provide support for items that tend to fit in CYFD.
• Now that we have given every unit a case aid, my staff would like one per caseworker.

Bills: SB48, SB64, SB100

Keywords: State Fairgrounds District, fairgrounds bonds, public financing, bond authorization, gross receipts tax, gaming tax, tax-backed bonds, infrastructure funding, Albuquerque fairgrounds, State Fair Tid, economic development, municipal bonds, revenue pledge, capital projects, New Mexico finance, special education, office of special education, deputy secretary, public education department, IEP

Transcript Highlights:

• You know, whether we weight it, algebraic formula weighted on the hotline, or we focus on the caseworker
• I think it was a 1 to 16 caseworker caseload ratio that we were striving to get through in this funding
• I think it was a 1 to 16 caseworker to case ratio that we were striving to get through in this funding
• McFarland was talking about from some historical funding inequities in order to get a caseload-to-caseworker

Summary: The Human Services Subcommittee met with a quorum present and took up a presentation from the Department of Children and Families on HB 7089, which revises how Florida’s community-based care (CBC) lead agencies for child welfare are funded. Representative McFarland described the bill’s background, arguing that the prior formula relied too heavily on outdated, static factors and produced inequities among CBCs. She emphasized that the new approach is intended to provide a more stable, transparent, and statute-based funding method that better supports prevention, case management, and family services while reducing year-to-year political uncertainty. DCF Chief of Staff Casey Penn explained that HB 7089 required an actuarially sound, reimbursement-based formula developed with CBC and provider input. The new model uses a cost-based structure with three tiers: Tier 1 for operational and administrative costs, Tier 2 for per-child/per-month service costs, and a possible Tier 3 incentive component for performance measures if the Legislature chooses to fund it. The model includes regional growth factors, inflation adjustments, a 2% risk corridor for Tier 2, a hold-harmless provision for agencies that would otherwise receive less than prior funding, and the ability for CBCs to retain some state general revenue savings. DCF said the model produced a total budget need of about $1.392 billion, roughly $28.6 million above the prior year after offsets, and that the department is also updating its child welfare case management system to improve data quality and future modeling. Members asked about whether prevention spending is captured, how Tier 3 incentives would work and how much they might cost, how the formula accounts for insurance, hurricanes, child acuity, and staffing costs, and whether CBC executives’ compensation is capped. DCF said prevention is included in the model but is not yet separately broken out due to data limitations, Tier 3 is optional and not yet costed, and the formula can incorporate additional growth factors if needed. On executive pay, DCF explained that compensation is limited by statute for CBC contracts, but multiple contracts and non-state funding sources can affect total compensation; staff later clarified that CBC CEOs with multiple contracts had been reviewed for compliance. The meeting ended after questions, and Representative Miller moved to adjourn; the subcommittee adjourned without any vote on the bill.

Transcript Highlights:

• House reported a strike-and-insert amendment that incorporated provisions of House Bill 4602, a caseworker
• the Department of Human Resources to enter into one or more qualified private entities to provide caseworker
• Private entities to provide caseworker aid services to supplement existing departmental staff with administrative

Keywords: 994, senate, all

Summary: The Senate first considered confirmations from Senate Executive Message No. 4. On a 33-0 vote, it confirmed all nominees except number 54, then separately confirmed nominee 54 on a 30-3 vote. The special order of business was then closed. The chamber then took up a series of House-amended bills and generally concurred in the amendments before passing each bill. These included SB 723 on law enforcement cooperation with bordering states; SB 947 on birth certificate copies for homeless minors; SB 392 on personal income tax reduction; SB 54 on criminal penalties for abuse or neglect of incapacitated adults; SB 228 on technology in child abuse and neglect investigations, including a three-county caseworker aid pilot; SB 231 on value-based payment requirements; SB 402, the Workforce Readiness Opportunity Act, with House removal of tax credits and other provisions while retaining micro-credential programs; SB 553 on transfer of contractor licenses to qualifying immediate family members; SB 575 on refusal review hearings; SB 686, the Coal Tenancy Modernization and Miners' Protection Act; SB 906 on lawful prescription of crystalline polymorph psilocybin under FDA recommendations; and SB 1226 on penalties for disturbing religious worship. Most final passage votes were unanimous or near-unanimous, and several bills were made effective from passage or given a specific effective date. Later, the Senate concurred in House amendments to SB 63, the Creating Sustaining Opportunities for Academics and Rural Schools Act, after discussion noting the House removed county charter school language and changed the effective date. The bill passed 32-2 and was made effective from passage. The Senate also concurred in amendments to SB 502, the Women's Collegiate Sports Protection Act, and SB 153, creating the Unemployment Automation and Administration Fund; SB 502 was set to take effect July 1, 2026, and SB 153 was also made effective July 1, 2026. Finally, the Senate reconsidered and again passed SB 392 by a 32-2 vote. The session ended with several introductions, announcements, and a recess until 5:30.

Transcript Highlights:

• Those staff have to be looked after by our caseworkers. who, while we've implemented some new approaches
• we did differently was we leased a vacant RTC facility. month lease, we repurposed some of our caseworker
• So I would say that and building a system that is designed in a way. to help our caseworkers with prompts
• and the caseloads per case worker and retaining that vital. caseworker I'm absolutely I think that the
• And the last question, we talked about caseworker. load.

Keywords: 1184, house, all

Transcript Highlights:

• Secretary: Yes, Madam Chair, Representative Little, so the caseworker assigned to a case, whether it's
• , you have x number of kids under caseworker care, how many caseworkers, then you give us a Senator Padilla
• Padilla: Of the things that came out of that was a significant overage in terms of children to caseworker
• Secretary: Madam Chair, Representative Chavez, the caseworkers have been working on backlog.
• Why all of a sudden is the agency more top-heavy when you're struggling with just entry-level caseworkers

Transcript Highlights:

• Consider the role of caseworkers across social services.
• The technological shift will enable caseworkers to refocus their time, providing much more personalized
• Consider the role of a caseworkers across social services. to understand.
• Consider the role of a caseworkers across social services.
• The technological shift will enable caseworkers to refocus their time, providing a much more personalized

Summary: The subcommittee met to hear a panel discussion on artificial intelligence and automation in Florida government. Panelists from Worldwide Technology, OpenAI, the James Madison Institute, and the Florida Digital Service described AI as a tool to improve efficiency, constituent services, fraud detection, translation, HR workflows, public safety, and regulatory review, while emphasizing that AI should supplement rather than replace workers. They also stressed the importance of data readiness, workforce training, governance, and having existing technology systems and policies in place before broader deployment. Members asked about public records concerns, vendor vetting, model integrity, and how to balance innovation with privacy and security. Chief Schoonover said agencies are already using or exploring AI in areas such as Medicaid analysis, environmental data, emergency management, tax forms, and child support, and noted that the Digital Service publishes prohibited vendor and application lists. OpenAI discussed its red teaming, safety evaluations, privacy controls, and government products such as ChatGPT Gov, and said it does not train on personal data or target users with ads. The committee also discussed concrete examples of efficiency gains, including reduced call times, faster translation turnaround, and streamlined HR classification work, as well as concerns about job disruption and constituent access. In closing, members raised data center infrastructure and energy needs, with panelists noting that AI depends on substantial compute, power, cooling, and utility capacity. The chair concluded by encouraging continued dialogue and noting that future AI legislation should be targeted to specific problems rather than overly broad.

Transcript Highlights:

• Those staff have to be looked after by our caseworkers.
• we did differently was we leased a vacant RTC facility. month lease, we repurposed some of our caseworker
• salary difference. is quite low like as low as one to three percent and when you promote from a caseworker
• To help our caseworkers with prompts using AI not to replace their judgment, but when are dealing with
• And last question We talked about caseworker load.

Keywords: budget, House Bill 1, public education, healthcare, border security, federal funding, spending limits

Summary: The meeting primarily focused on reviewing the proposed budget for the upcoming biennium, with substantial discussions around House Bill 1 and its implications for public education, healthcare, and border security. The Comptroller presented a revenue overview indicating a total of $194.6 billion available for general purpose spending, which reflects a slight decrease compared to previous years due to fluctuating economic conditions. Members raised questions regarding spending limits and the impact of federal funding on state programs, highlighting concerns about the sustainability of funding in light of potential changes at the federal level.

Transcript Highlights:

• House Bill 660 proposes to set caseload goals for certain caseworkers in child and adult protective services
• Texas should not require a federal court case to implement best practice models in the management of casework
• The caseworkers that remain try to maintain quality casework as their caseloads double and resources

Bills: HB660, HB4845, HB3902, HB5396, HB4615, HB1825, HB1403, HB4336, HB4585, HB4371, HB863, SB1589, HB5223, HB3195, HB2734

Keywords: child protective services, adult protective services, caseload limits, call processing goals, child-care licensing, employee workload, reporting requirements, employee caseload limits, protective services, workload management, accountability, Department of Family and Protective Services, employee goals, call processing, child care, human resources, government accountability, Medicaid, provider enrollment, revalidation

Transcript Highlights:

• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker
• requiring the Department of Human Services to establish a pilot program to contract for supplemental caseworker

Keywords: 994, senate, all

Transcript Highlights:

• think we just believe that there would be more time needed with families, more effort on behalf of caseworkers
• think it's important to note that there's a real additional workload that's going to come for our caseworkers
• So while the caseworkers thought that was reasonable, the judge did not.
• The problem was the DFPS caseworker said she didn't do it exactly the way she should have.
• The problem was the DFPS caseworker said she didn't do it exactly the way she should have.

Bills: HB18, HB37, HB 116, HB388, HB879, HB913, HB 1151, HB2216, HB2358, HB2809, SB577, SB1590, SB1782, SB1887, SB2744

Keywords: rural health, hospital funding, healthcare access, mental health services, financial stability, perinatal bereavement, healthcare, hospital training, bereavement support, maternal care, fetal demise, stillbirth, neonatal death, parent-child relationship, involuntary termination, family law, child welfare, child protection, HB 388, HB388

Summary: The committee first reopened testimony on House Bill 2216, which would strengthen child welfare requirements by expanding “active efforts” to help families avoid removal and support reunification, while also raising standards related to removals and terminations. Supporters from child welfare and family defense groups said the bill would better protect families and align Texas more closely with ICWA-style principles, but several warned it would require significant new funding, staffing, and community services such as mental health care, housing, child care, and substance use treatment. The committee then left HB 2216 pending. The committee next heard Senate Bill 1782, aimed at boarding and group homes. Senator Miles said the bill closes enforcement gaps left by prior law by requiring retention of background-check records and creating misdemeanor penalties for failing to conduct or keep them, or for knowingly hiring people with serious convictions. Harris County sheriff’s investigators testified in support, describing illegal boarding homes, operators who evade permits and background checks, and exploitation of vulnerable residents; the bill was left pending. The committee also took up Senate Bill 481 on emergency preparedness for nursing facilities and assisted living facilities, adopted a new committee substitute that softened some requirements and removed the fiscal note, and left the bill pending. The committee then heard House Bill 388, which would require the Texas Department of Insurance to create a single standardized coordination-of-benefits form for dual health plans to reduce errors and surprise bills; it was left pending. Senate Bill 1590 would move paternity registry searches for adoptions to an electronic process with a 10-day target, and House Bill 2809 would track child suicide attempts in managing conservatorship and require related reporting and parental notice; both were left pending. The committee also heard Senate Bill 1887, which would prohibit administering mRNA-containing products for immunization for 10 years, with exceptions for cancer and genetic disorders. Supporters argued the bill was needed for safety, informed consent, and medical freedom, while opponents from the medical, research, and public health communities said mRNA vaccines are well-studied, save lives, and that the bill would harm access, research, and Texas’s biotech economy. The bill remained under discussion as testimony concluded.

Transcript Highlights:

• in grants to the regional poison centers for poison control specialists, and also the shift of some DCS
• While employed as an Adult Protective Services caseworker in 1989... Is that? Oh, okay, thank you.
• While employed as an Adult Protective Services caseworker in 1989... Is that? Oh, okay, thank you.

Summary: The Senate Finance Committee heard budget presentations for the Texas Historical Commission, the Pension Review Board, the Employees Retirement System (ERS), Social Security and benefit replacement pay, the Texas Emergency Services Retirement System (TESSRS), and the Cancer Prevention and Research Institute of Texas (CPRIT). The Legislative Budget Board outlined recommendations and major changes for each agency, including reductions tied to one-time projects at the Historical Commission, continued funding for courthouse grants, heritage trails, and Holocaust/genocide education, as well as new or modified riders and capital items. For the pension-related items, LBB described funding changes for PRB, ERS, Social Security, and TESSRS, including ERS health plan cost growth driven largely by pharmacy costs, the status of pension funding reforms, and TESSRS’s request for additional state support to address its unfunded liability and staffing needs. Members asked extensive questions about the Historical Commission’s one-time funding, unexpended balance authority, courthouse preservation, the Presidio La Bahia and National Museum of the Pacific War projects, and coordination of Texas history messaging across sites such as the Alamo, San Jacinto, Washington on the Brazos, and other heritage locations. The Historical Commission chair emphasized heritage tourism, economic development, and the need for continued investment in historic sites, staffing, IT modernization, and vehicles. On the pension items, senators discussed PRB oversight of local systems, including the Dallas police and fire pension situation, and ERS investment returns, benchmark comparisons, and rising health costs. ERS officials said the plan remains well funded overall, noted a 2021 cash balance reform and a planned supplemental legacy payment, and explained that GLP-1 drugs such as Ozempic and Mounjaro are a major driver of pharmacy spending; they also said the agency is working with the Texas Pharmacy Initiative and that rebates are contractually returned to ERS. For TESSRS, LBB and agency staff said the system serves volunteer and part-paid emergency personnel, is facing an infinite amortization period, and is requesting additional appropriations, staffing, and IT funding, along with a statutory change to allow an actuarially determined state contribution. The agency said it may otherwise need to cut benefits for volunteer firefighters. For CPRIT, LBB reported about $600 million in recommended funding for the biennium and a 10-FTE increase, while the agency described its $6 billion voter-approved program, $3.75 billion in grants awarded to date, and $10.4 million in revenue sharing since 2011. CPRIT’s only exceptional item was a request for a 10% salary increase for two exempt positions. No committee votes or formal actions were taken in the transcript.

Transcript Highlights:

• the state was going to take to do 100% of the casework for the counties, of which they were going to
• , and what the state was going to take to do 100% of the casework for the counties, of which they were
• With this casework, and what the state was going to take to do 100% of the casework for the counties,
• state is still doing the casework for the counties, correct?
• , or will the state be doing the casework from January 1st onward?"

Keywords: 1187, senate, all

Transcript Highlights:

• Our caseworker account is the lifeblood.
• What is the prime goal for caseload in terms of, I mean, I know the more casework workers, you know,
• Traditional adult intellectual disability caseworkers have a caseload on average of 62.
• And our caseloads have been able to become much more manageable for our caseworkers.
• And so they are able to remain connected to that original caseworker.

Keywords: 995, all

Summary: The hearing opened with remarks from Senate Chair Robyn Kennedy and House Chair Chynah Tyler, who emphasized that the fiscal year 2026 hearing was focused on the Health and Human Services budget, asked members to keep questions budget-related, and noted that no public testimony would be taken. They also highlighted the choice of Doherty Memorial High School as the venue to showcase Worcester’s investment in career and technical education. Committee members then introduced themselves before the first panel, the Executive Office of Veterans Services and the state veterans homes, began testimony. Secretary John Santiago said the governor’s FY26 proposal would support implementation of the HERO Act, which he said is now about 95% implemented, including higher disabled veteran annuities, expanded behavioral health benefits, and other service expansions. He described efforts to reduce veteran homelessness, including nearly $20 million in ARPA-funded housing and outreach initiatives, and said the agency has delivered more than 100,000 supportive services to nearly 8,500 veterans. Leaders from the Chelsea and Holyoke veterans homes reported on staffing, quality measures, electronic medical records, and major construction projects at both facilities, including a new Chelsea campus and the new Holyoke home. Members asked about funding transfers, geographic equity in access to the homes, outreach to women veterans and veterans of color, suicide prevention, Gold Star family support, and the impact of federal uncertainty; Santiago said the homes are now licensed and certified, that the current budget is sufficient, and that the agency is expanding engagement and data collection. The second panel, the Office of the Veteran Advocate, testified that its FY26 request is about $3.3 million, up from the current $2 million, to cover staffing, a larger office, and higher technology costs. Veteran Advocate Bob Notch said the office is a new independent oversight agency created in 2022 to examine systems, coordinate with local veteran service officers, and investigate fatalities or serious harm involving veterans in state care. He said the office’s work depends on research, data, and collaboration with other agencies, and that current funding is only enough for minimum operations. In response to questions, Notch and Deputy Commissioner David O’Callaghan discussed the difficulty of tracking veteran suicides, the need for better data across agencies, and the office’s role as an oversight body rather than a direct service provider. No votes or formal actions were taken during the hearing.

Transcript Highlights:

• Our APS caseworkers have extremely challenging jobs.
• So when you move to stage two for casework, that community-based care provider is going to be recruiting
• state that were in very complicated situations and or any time we found out that perhaps a The caseworker
• So it's helpful to the more tenured staff also who doesn't just have to pick up all the casework from
• They're providing actual casework. actions as they're learning. Perfect. Thank you so much.

Keywords: 1184, house, all