Video & Transcript Research : 'consumer complaints'
Page 3 of 454
TX
Transcript Highlights:
- It requires TRA to maintain a system for receiving and acting on complaints and to make information available
- . regarding its complaint procedures.
- resource to water supply companies. that could then sell it to end-user, commercial, and residential consumers
- A lot of the complaints from that come primarily from Travis County and their use of this power when
Bills:
HB1520, HB1525, HB1530, HB1535, HB2068, HB2091, HB2347, HB2372, HB2805, HB2815, HB2867, HB3154, HB3482, HB3483, HB3663, HB3781, HB3901, HB3915, HB4135, HB4153, HB4158, HB4329, HB4331
Keywords:
Angelina and Neches River Authority, river authority, Sunset Advisory Commission, Texas Sunset Act, Special District Local Laws Code, local government, natural resources, board of directors, director training, board governance, public testimony, open meetings, public information, conflict of interest, ethics, complaint system, general manager, board president, staggered terms, removal of director
MN
Minnesota 2025-2026 Regular Session
Commerce Committee Meeting - 2025-04-10
Commerce Finance and Policy
Transcript Highlights:
- don't go looking for medical debt; it's not like buying a flat-screen television or any sort of consumer
- In all of the work that I've done, I have seen no complaints about how it's been administered.
- So this is an essential investment in the department that will ensure that consumers and businesses we
- program that stabilizes individual market premiums, maintains enrollment levels, and ensures that consumers
- As more Minnesotans are driving electric vehicles, we must ensure that consumers are getting what they
MN
Minnesota 2025-2026 Regular Session
House Commerce Finance and Policy Committee 2/26/26
Commerce Finance and Policy
Transcript Highlights:
- the things that we do protect consumers the things that we do protect consumers because<00:16:20.320
- in 2024 to add needed consumer in 2024 to add needed consumer protections<00:23:07.919>
to - We believe the resident complaints.
- >
access <00:29:54.000>to Consumers will still have access to Consumers will still have - And uh we did consumer health data.
Keywords:
virtual currency, kiosks, prohibition, customer payouts, cryptocurrency regulation, consumer privacy, data privacy, health data, sensitive data, Minnesota Consumer Data Privacy Act, personal data, data broker, targeted advertising, geofencing, location tracking, health care privacy, patient privacy, consent, minor privacy, children's privacy
Summary:
The Commerce Finance and Policy Committee met on House File 3642, which would prohibit virtual currency kiosks in Minnesota. The bill was laid over, and the committee adopted a DE1 author’s amendment. Chair Kaggel and Representative Perryman described the measure as a response to widespread scams using crypto kiosks, especially against older adults and other vulnerable people, and said they would continue working with the Department of Commerce and other stakeholders.
Testimony from law enforcement and advocates strongly supported the ban. A St. Cloud police sergeant and a Woodbury detective described cases in which victims lost large sums, said the current safeguards and refund rules are being bypassed, and argued that the kiosks are difficult to investigate because funds move quickly and often overseas. An AARP Minnesota volunteer also supported the bill, saying kiosks are a preferred tool for scammers and that existing protections have not kept pace with the problem. The Department of Commerce said it strongly supports the bill and reported that it has received 120 complaints over three years involving nearly $1 million in reported losses, with 2025 the worst year so far.
The main opposition came from CoinFlip’s general counsel, who argued that the problem is fraud generally, not kiosks themselves, and said Minnesota already has consumer protections, including refunds for eligible victims. He urged stronger regulation rather than a ban, citing blockchain analytics, hold periods, and 24-hour customer service as alternatives. Committee members then asked questions about how long kiosks have operated in Minnesota, how many there are, who owns them, and the scale of losses; Commerce said there are hundreds statewide, operated by a variety of companies, and that reported losses are likely undercounts.
TX
Texas 89th Regular
Trade, Workforce & Economic Development Apr 2nd, 2025 at 08:00 am
Trade, Workforce & Economic Development
Keywords:
science park district, economic development, technology innovation, higher education collaboration, infrastructure development, Texas Economic Development Office, workforce development, unemployment benefits, state average unemployment rate, benefit year, economic support, Texas Workforce Commission, property owners' association, free speech, assembly rights, government officials, political candidates, floodplain, landlord, tenant
TX
Texas 89th Regular
Trade, Workforce & Economic Development Apr 2nd, 2025 at 08:00 am
Trade, Workforce & Economic Development
Keywords:
science park district, economic development, technology innovation, higher education collaboration, infrastructure development, Texas Economic Development Office, workforce development, unemployment benefits, state average unemployment rate, benefit year, economic support, Texas Workforce Commission, property owners' association, free speech, assembly rights, government officials, political candidates, floodplain, landlord, tenant
TX
Keywords:
district composition, congressional election, Texas, legislature, voting districts, fraudulent solicitation, disaster relief, nonprofit organizations, criminal penalties, consumer protection, fraud prevention, charitable donations
Summary:
The Senate Committee on Education K-16 heard a series of higher education and K-12 bills, initially without a quorum and with several measures left pending subject to the call of the chair. Early bills included HB 1868, which would direct a study on lowering the dual-credit funding threshold for public junior colleges from 15 to 9 semester credit hours; HB 2598, which would replace statutory references to “licensed specialist in school psychology” with “school psychologist”; HB 3629, which would bar registered sex offenders from serving on independent school district boards of trustees; and HB 4361, which would require the Higher Education Coordinating Board to adopt rules for timely emergency notifications at public institutions of higher education. Each received brief sponsor explanations, no opposition testimony, and was left pending.
The committee also heard HB 4848, requiring public higher education systems to ensure at least one institution offers affordable competency-based bachelor’s degree programs in high-demand fields, and HB 1211, which would remove the age 25 deadline for former foster youth to use public college tuition waivers. HB 1211 drew extensive supportive testimony from Texas CASA, a former foster youth who benefited from the waiver, and a current student headed to medical school, all arguing the change would better match the realities faced by youth aging out of care. Members discussed the bill’s fiscal uncertainty and the argument that the waiver is an investment in workforce participation; the bill was left pending.
Later, the committee heard HB 20, creating an Applied Sciences Pathway Program to let high school students earn certificates in targeted industries such as welding, plumbing, electrical work, manufacturing, and oil and gas while in school. Industry and workforce groups strongly supported the bill as a way to address labor shortages, while Texas 2036 raised concerns about allowing applied versions of core academic courses to substitute for traditional instruction. HB 4687, which would extend governmental immunity protections to certain campus/district charter schools and adult charter high schools, also received support from a charter-school attorney who said it would align statutes with existing case law and not expand charter rights. HB 4236, as substituted, would create a study group to examine the property value study’s effect on school finance and alternative valuation methods; it was adopted as a committee substitute and left pending. The committee also heard HB 824 on civics instruction in high school government courses and HB 2243, which would create a commission on teacher job satisfaction and retention; the latter prompted debate over removing “ethnic diversity” language from the commission’s makeup. After adopting the substitute for HB 2243 by roll call, the committee recessed subject to the call of the chair.
TX
Transcript Highlights:
- According to the database, over 50,000 total complaints against Texas educators have been recorded between
- As you know, the TEA received over 50,000 complaints against school personnel.
- Over 50,000 complaints against school personnel.
- Members, we often have complaints about... Yes.
- And we hear complaints about that quite often. It's... and your name again, please?
Keywords:
district composition, congressional election, Texas, legislature, voting districts, fraudulent solicitation, disaster relief, nonprofit organizations, criminal penalties, consumer protection, fraud prevention, charitable donations
Summary:
The committee first took up House Bill 2853, which would allow the UT System Board of Regents to adjust the University of Texas at El Paso student union fee above the current statutory cap, subject to student approval, to help fund a new student union building. Senator Blanco explained the bill and the committee substitute, there were no questions or witnesses, public testimony was closed, and the committee adopted the substitute and left the bill pending subject to the call of the chair.
The committee then heard House Bill 610, which would limit severance payments for terminated independent school district superintendents to six months’ salary and benefits. Senator Paxton described large severance payouts and said the bill had passed the House overwhelmingly. There were no witnesses, public testimony was closed, and the bill was left pending.
A lengthy hearing followed on House Bill 4623, which would waive school district immunity in certain cases involving negligent hiring, supervision, or employment of professional school employees who commit abuse or related misconduct against students. Senator Paxton and several witnesses, including survivors and parents, argued the bill was needed to address cover-ups, delayed reporting, and repeated failures to remove dangerous employees; some members raised concerns about liability caps, litigation, and how the bill would interact with the Tort Claims Act. The committee also heard from TEA staff and employee-group witnesses who discussed possible injunctions and stronger no-hire protections. Public testimony was then closed and the bill was left pending.
Finally, the committee heard House Bill 4, an accountability and assessment bill that would restore A-F ratings, change the state testing system, and replace STAAR with shorter, more instructionally useful assessments. Senator Bettencourt explained the committee substitute, including annual ratings, limits on taxpayer-funded lawsuits, and a phased-in testing redesign with beginning, middle, and end-of-year assessments. Testimony was generally supportive from education and business groups, though some witnesses favored norm-referenced testing while others emphasized criterion-referenced, TEKS-aligned assessments; one witness noted social studies assessments were restored in the bill. The hearing concluded with additional invited testimony and no final vote reported in the transcript.
AZ
Arizona 2026 Regular Session
03/25/2026 - Senate Regulatory Affairs and Government Efficiency
Regulatory Affairs and Government Efficiency
Transcript Highlights:
- The excessive delays in resolving complaints are unfair and harsh.
- So I want it to be under the right qualifying body for the right complaint.
- It simply changes one word in the Arizona law from consumer to lessee.
- It simply changes one word in the Arizona law from consumer to lessee.
- And as I say, no malpractice, no patient complaint of harm.
Bills:
HB2072, HB2251, HB2279, HB2308, HB2323, HB2342, HB2400, HB2408, HB2456, HB2660, HB2697, HB2868, HB2873, HB2877, HB2910, HB2946, HB2955, HB2991, HB4001, HB4010
Keywords:
Cesar Chavez, public holiday, state law, holiday repeal, Arizona Revised Statutes, midwifery, medication administration, healthcare, patient safety, advisory committee, licensed midwives, river trips, liability, outfitter, Grand Canyon, negligence, risk management, contractual waiver, dental practice, business registration
TX
Texas 89th Regular
Licensing & Administrative Procedures Apr 1st, 2025
Licensing & Administrative Procedures
Transcript Highlights:
- As Texas wineries sell more wine, it makes it easier for consumers to access local products.
- It expands my business opportunities to sell more wine direct to consumers, which is the majority of
- And I hope that my experience helps guide you in making more meaningful changes to protect consumers
- So, if you have a complaint, you know who to launch that complaint against.
- Finally, universal licensing will create a more secure environment for both licensees and consumers.
Keywords:
cosmetology, licensure, interstate compact, state regulations, public safety, workforce mobility, charitable raffles, nonprofit, wildlife conservation, ticket sales, fundraising, master electrician, electrical work, occupational licensing, work scope, Texas law, Texas Real Estate Commission, TREC, real estate broker, sales agent
AZ
Transcript Highlights:
- establishes the Foreign Adversary Fraud Office and Fund in the Attorney General's Office to pursue consumer
- establishes the Foreign Adversary Fraud Office and Fund in the Attorney General's Office to pursue consumer
- The consumer fraud it is intended to address is serious.
- This is both consumer fraud and a national security problem.
- I'm interested in this nexus between consumer fraud and the national security risk.
MN
Minnesota 2025-2026 Regular Session
House Commerce Finance and Policy Committee 4/10/25
Commerce Finance and Policy
Transcript Highlights:
- It's not like buying a flat-screen television or any sort of consumer item.
- It's not like buying a flat-screen television or any sort of consumer item.
- Um, in all of the work that I've done, I have seen no complaints about how it's been administered.
- Um, in all of the work that I've done, I have seen no complaints about how it's been administered.
- As more Minnesotans are driving electric vehicles, we must ensure that consumers are getting what they
HI
Hawaii 2026 Regular Session
CPC Public Hearing - Wed Mar 18, 2026 @ 2:00 PM HST
Consumer Protection & Commerce
Transcript Highlights:
- for the AG Office of Consumer for the AG Office of Consumer Protection,<00:37:57.120>
Department - protection bill for Hawaii's consumers.
- <00:40:45.680>
protection forth a very strong consumer protection forth a very strong consumer - <00:45:18.800>
protection the most consumer protection the most consumer protection is<00: - SB 888 SD2 relating to consumer SB 888 SD2 relating to consumer protection.<01:38:02.280>
The
Keywords:
insurance, climate change, responsible parties, damages, Hawaii Property Insurance Association, Hurricane Relief Fund, civil action, climate disasters, extreme weather, SB888, Hawaii, consumer protection, smart home security, smart household security device, home security camera, video doorbell, Ring, Nest, connected devices, internet of things
Summary:
The committee heard SB 1166 SD2, a bill on insurance and climate-related damages that would authorize the Hawaii Property Insurance Association and, in amended versions discussed during testimony, other public and private entities to pursue civil actions to recover losses tied to climate disasters and extreme weather. DCCA’s Insurance Division and the Department of the Attorney General raised legal concerns, saying the bill’s scope may not fit the insurance code section being amended, that it could create subject-matter and title issues, and that some subrogation language may be duplicative of existing rate-filing practice. Lawyers for Justice opposed the measure, arguing it conflicts with existing subrogation law and recent Hawaii Supreme Court rulings that treat the judicial lien process as the exclusive remedy. The American Petroleum Institute also opposed, warning the bill would add liability and litigation risk for companies operating under existing permits and could undermine energy reliability and investment.
Supporters said the bill would help shift climate-related insurance costs away from residents and onto fossil fuel companies and other responsible parties. Testimony in support came from the Polluters Pay Hawaii Coalition, Center for Climate Integrity, Hawaii Island Council, Our Hawaii, Sierra Club of Hawaii, and others, who described recent flooding, storm damage, rising premiums, non-renewals, and underinsurance as evidence of a worsening climate-driven insurance crisis. Several supporters urged amendments to give the Attorney General explicit authority to recover insurance-related losses for the Hurricane Relief Fund, HPIA, and private insurers, and to ensure recovered amounts benefit policyholders. Committee members questioned whether HPIA is a private entity, whether the Attorney General could represent it, whether the bill could create double recovery or affect pending climate litigation, and whether insurers would have standing or damages if they are only paying contractual claims.
The committee then took up SB 888 SD2, a consumer protection bill that would restrict smart household security device operators from sharing user data with law enforcement without consent or a judicial order, and would bar conditioning device use on such consent. The Office of Consumer Protection testified in support and said an Illinois law could serve as a useful template for exceptions to the warrant requirement. An individual supporter said the measure would protect immigrant communities, judges, and others from surveillance and misuse of private data. No vote was taken during the portion of the meeting provided, and the chair noted additional written testimony submitted in support of SB 1166.
AZ
Arizona 2026 Regular Session
03/03/2026 - Senate Appropriations, Transportation and Technology
Appropriations, Transportation and Technology
Transcript Highlights:
- Okay. 2999 House Bill 2993 appropriates $6.4 million from the Consumer Protection/Consumer Fraud Revolving
Keywords:
federal funding, state budget, appropriation, block grants, noncustodial funds, legislative authority, Arizona attorney general, Department of Public Safety, DPS, consumer fraud revolving fund, consumer protection fund, gang and immigration intelligence team enforcement mission fund, public safety appropriation, supplemental appropriation, outside counsel, state agency legal representation, legal services, state settlement proceeds, general fund, A.R.S. 41-192
AL
Alabama 2025 Regular Session
Alabama House Public Safety and Homeland Security Committee Apr 30th, 2025
Public Safety and Homeland Security
Keywords:
school safety, local law enforcement, superintendent, complaints, school bus regulations, criminal enterprise, database, law enforcement, crime management, Alabama law, DUI, driving under the influence, drunk driving, license suspension, driver's license revocation, ignition interlock, interlock device, breathalyzer, alcohol offense, impaired driving
MN
Minnesota 2025-2026 Regular Session
House Human Services Finance and Policy Committee 2/26/26
Human Services Finance and Policy
HI
Bills:
SB874, SB2098, SB2110, SB2126, SB2154, SB2160, HB818, SB2047, SB2116, SB2246, SB2250, SB2334, SB2505, SB2520, SB2561, SB2721, SB2820, SB2971, SB3019
Keywords:
veterinary medicine, prescription, consumer rights, transparency, pet medication, agriculture, clean plant program, disease-free plants, Hawaii agriculture, plant propagation, conservation, soil health, climate change, food security, small farmers, technical assistance, Hawaii, grant program, small farms, midsize farms
TX
Texas 89th Regular
Senate Committee on Business and Commerce Mar 25th, 2025 at 08:00 am
Business & Commerce
Bills:
SB 483, SB 522, SB 783, SB 1239, SB 1254, SB 1255, SB 1259, SB 1341, SB 1664, SB 1762, SB 1856, SB 1877, SB 1977
Keywords:
utility, proprietary information, customer data, data protection, electric service, customer information, emergency communication, electric utility, privacy, certification, public accountants, interstate licensing, accounting, regulatory amendment, energy efficiency, construction regulations, building codes, Texas, sustainability, cost-effectiveness
TX
Bills:
SB 483, SB 522, SB 783, SB 1239, SB 1254, SB 1255, SB 1259, SB 1341, SB 1664, SB 1762, SB 1856, SB 1877, SB 1977
Keywords:
utility, proprietary information, customer data, data protection, electric service, customer information, emergency communication, electric utility, privacy, certification, public accountants, interstate licensing, accounting, regulatory amendment, energy efficiency, construction regulations, building codes, Texas, sustainability, cost-effectiveness
AL
Alabama 2026 Regular Session
Alabama House Commerce and Small Business Committee Feb 10th, 2026
Commerce and Small Business
Transcript Highlights:
- Um, now it's just if you control 25,000 consumers or more, and those are Alabama citizens, or 25% of
- Um, now it's just if you um control<00:10:37.600>
25,000 <00:10:38.320>consumers <00:10: - 38.720>
or <00:10:38.880>more, <00:10:39.120>and control 25,000 consumers or more - , and control 25,000 consumers or more, and those<00:10:39.519>
are <00:10:39.680>Alabama
AL
Transcript Highlights:
- Alabama's beverage companies are committed to providing consumers with the choices you want and the information
- HB491 would create unnecessary regulatory burdens, cost, consumer and retailer confusion, and undermine
- But it also allows consumers to see that information. So I can see that information.
- I think it would be probably 90% of what you consume would have some type of these dyes in them and..
Keywords:
midwifery, licensed midwives, State Board of Midwifery, licensure fees, professional liability insurance, complaints investigation, emergency care plan, out-of-hospital care, HB491, public schools, K-12, school nutrition, school lunch, cafeteria, artificial dyes, food additives, food coloring, synthetic dyes, Red Dye No. 3, Red Dye No. 40