Video & Transcript Research : 'large load customer'

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FL

Florida 2026 4th Special Session

January 20, 2026 - 01:00 PM

Transcript Highlights:
  • The majority of those will be front-loaded, and then we start over and begin refining again.
  • So, I think our customer service got better with that too.
  • So, even though we're not fully digital, most are, but I think our personal customer service has gotten
  • Is there a customer satisfaction aspect to this whole process? How does it affect the school?
  • It contains 40,000 square feet of research space devoted to the human sciences writ large.
NM
Transcript Highlights:
  • Customize this for y'all. We try to pay attention.
  • So, food, housing, healthcare, customized specifically to those counties.
  • I think individuals that live in the county at large, 17% are veterans in Catherine County.
  • You can go, you know, load trucks, clean floors, or do whatever just to contribute because, you know.
  • This is not a loaded question, but it's a question that needs to be asked.
FL
Transcript Highlights:
  • proportionally than it's ever had in its history, and it's been out of proportion to the county at large
  • But if in 2020 you had such a load of work and the personnel to do so, and now you're at 538, do you
  • We have been able to accommodate the city inspection load by some of these guys having 40, 50 inspections
  • But basically, you have large apartment buildings built, but some of them in homes as well, single-family
  • Checks were subsequently sent to utility customers; however, the meeting minutes do not indicate that
Summary: The Joint Legislative Auditing Committee first heard a long-running audit finding involving Daytona Beach’s unexpended building permit funds, which have exceeded the statutory limit for several years and were reported at $10.8 million in the most recent audit. Mayor Derek Henry and city staff said the city has analyzed the fund, adopted a corrective action plan, waived more than $5.5 million in permit and inspection fees over several periods, and used some excess funds for a training facility rehabilitation and a proposed City Hall expansion. Committee members repeatedly questioned whether the city was simply trying to spend down the money, raised concerns about the legality and necessity of proposed expenditures, and asked about interest earnings, truck purchases, and the lack of detailed tracking for training-facility use. The city said an Attorney General opinion allows construction of a new building for building-code functions but not purchase of an existing building, and that if the city cannot comply through permissible construction it would have to return the funds. No vote was taken, but members expressed strong frustration and urged the city to resolve the issue quickly and lawfully. The committee then received the Auditor General’s presentation on the Town of Greenville, which found 31 findings and described pervasive control failures, possible fraud, waste, and abuse. The findings covered elections and quorum issues, conflicts of interest, late or missing financial disclosure forms, related-party transactions, poor meeting notices and minutes, council involvement in day-to-day operations, missing ethics training, budget and accounting deficiencies, weak bank reconciliations, improper utility billing and rates, grant compliance problems tied to a grocery store project, personnel and compensation issues involving the town manager, late vendor payments, weak procurement and P-card controls, vehicle-use and property-control problems, public records issues, and IT/fraud-policy weaknesses. The auditor said the review focused mainly on October 2022 through February 2024 but went back further for some grant-related matters. Greenville’s mayor and staff said the audit reflected actions of a previous administration and that the current council and staff have already adopted seven new policies to improve procurement, financial controls, inventory management, grant oversight, and ethics. They said the town has a new manager and clerk, that the former manager was terminated, and that the town referred matters to FDLE, which is investigating. Committee members asked about the manager’s salary increase, severance, P-card use, and whether the town should consider consolidation or dissolution. The mayor said the town is on a better path, that most of the prior leadership has been voted out, and that the town is working with auditors and an outside accounting firm to correct the problems.
MN

Minnesota 2025 1st Special Session

Committee on Agriculture, Veterans, Broadband and Rural Development - 03/21/25

Agriculture, Veterans, Broadband, and Rural Development

Transcript Highlights:
  • <00:08:16.240> part his team to do this was in large part his team to do this was in large
  • And I believe if you ask any potential customer, they'd want this information, too.
  • And I take great with our customers.
  • 29:22.000> want<01:29:22.239> this potential customer, they'd want this potential customer
  • rather than just to potential customers rather than just to potential customers who<01:52:03.440
Keywords: 1187, senate, all
FL

Florida 2026 5th Special Session

Rules Apr 1st, 2025

Transcript Highlights:
  • Though the public at large, those who receive the benefits of a charitable trust, then they would be
  • And what I'm concerned about is I represent a very large population of minorities in my district.
  • What I'm concerned about is that I represent a very large population of minorities in my district.
  • Senators, this bill protects patients and the public at large from being misled by the misuse of health
  • Because I'm struggling with if you have, like, 10 gift cards that could be loaded up to $500.
Summary: The committee took up a long agenda of bills, beginning with CS/SB 678, which would allow pawnbroker transaction forms to be printed or digital; it drew support from a business representative and was reported favorably. Members then heard several bills by Senator Leak, including SB 466 to designate St. Johns County as the site of the Florida Museum of Black History and create a board to work with the museum foundation and Florida Memorial University; the bill drew supportive testimony about preserving accurate Black history and the significance of the site, and it passed favorably. Leak’s CS/SB 578 would let Florida wineries use recyclable inserts and other alternative containers for larger wine sales, and it also passed favorably. SB 582 would increase penalties for unlawful demolition of historic buildings and structures, limiting the higher penalties to certain nationally or internationally recognized historic properties; it was supported by preservation advocates and reported favorably. CS/SB 1168 would create an aggravated offense for installing or using tracking devices or apps in furtherance of crimes such as murder, domestic violence, or robbery, and it passed favorably after a brief discussion about stalking and violent crimes. CS/SB 806 would make the Florida Attorney General the exclusive public official with standing to enforce Florida charitable trusts, limiting out-of-state attorneys general from suing over Florida-administered trusts; members debated whether this would burden out-of-state beneficiaries, but the bill was reported favorably. SB 1228 would advance spring restoration efforts for Ichetucknee Springs and Santa Fe spring flows and allow a utility compliance plan amendment to deliver reclaimed water to replenish the aquifer; it passed favorably. CS/CS/SB 304 would require a qualified medical opinion in child protective investigations involving infants and young children with possible genetic or medical conditions that can mimic abuse, and it drew emotional support from parents and advocates before passing favorably. SB 1286 would clarify that ordinary unsupervised childhood activities like biking or playing outside do not constitute neglect absent reckless endangerment, and it was reported favorably. SB 1318, the hands-free driving bill, generated the most extensive debate: it renames the texting-while-driving law, expands the prohibition to handheld device use, and adds penalties in work zones and school zones; supporters cited fatal crash statistics and personal loss, while opponents raised concerns about enforcement, civil liberties, racial disparities in traffic stops, and the need for broader distracted-driving and insurance reforms. Despite those concerns, the bill was reported favorably after amendments. The committee also approved two claims bills, SB 14 for the estate of Penao-Hanvier against Miami Beach and SB 20 for J.N. against Hillsborough County, both settled claims recommended favorably by the special master. Finally, CS/SB 68 would modernize health facilities authority financing for private not-for-profit health systems, and CS/SB 172 would restrict misuse of health care specialty titles while preserving titles authorized under existing practice acts; both were discussed with questions about doctors, optometrists, and CRNAs, and both were reported favorably after amendment and debate.
NH

New Hampshire 2025 Regular Session

Senate Commerce (05/13/2025)

Commerce

Transcript Highlights:
  • The tenants are our customers. We need their income and we want those good tenants.
  • So, I need these customers to stay. So, why do we need HB 60?
  • We need The tenants are our customers.
  • So, why do we these customers to stay. So, why do we need<00:18:51.760> HB60?
  • So that that would establish customer.
Keywords: 1191, senate, all
NM

New Mexico 2025 Regular Session

Senate - Finance Nov 10th, 2025

Senate Finance

Transcript Highlights:
  • So if your question is, did the state load 100% of the SNAP files?
  • The payment error rate is driven largely by, for the most part, by waivers that were Executed during
  • Some of it is caused by customers that didn't report accurate information.
  • It's not really intentionally caused delays, but just errors on the customer. Thank you, Mr. Chair.
  • So it is a very large financial stake for New Mexico. Thank you. And Mr.
TX

Texas 89th Regular

Business and Commerce Mar 11th, 2025

Business & Commerce

Transcript Highlights:
  • Base systems also add flexible capacity to the grid to support load growth throughout the state.
  • Last fall across North Texas, customers with homeowner's insurance from a particular insurer received
  • a notice that the renewal of their homeowner's insurance was conditioned upon the customer moving their
  • And then I found a pretty large, substantial, well-known company that I talked to, and they said, if
  • And then I found a pretty large substantial, well-known company.
Summary: The Senate Committee on Business and Commerce met with a quorum and took up several pending bills, first reporting SB 1006 favorably after adopting a committee substitute that adds quarterly ZIP-code-level reporting to TDI on insurer declinations, cancellations, and nonrenewals. The committee also adopted substitutes and favorably reported SB 388, which adds nuclear to a credit program and excludes batteries from the dispatchable definition; SB 917; SB 504, which narrows reporting requirements for certain local entities, raises a salary threshold, and authorizes AG injunctive relief; SB 925, which clarifies that federal match dollars are included in a PLA-related prohibition; and SB 815, which removes downcoding references and focuses on AI use in prior authorization. SB 815 advanced on an 8-2 vote, while SB 388 advanced 6-3 and the others were reported 9-0 or 6-0 as noted. The committee then heard testimony on SB 378, which would prohibit aestheticians and cosmetologists from administering injections or using prescriptive medical devices unless legally authorized and would clarify TDLR disciplinary authority. The author and a retired neurosurgeon testified that unsafe, unauthorized injections pose real patient risks, and a TDLR witness said the bill addresses a long-standing regulatory gap. SB 378 was left pending after testimony. The committee also heard SB 1252, aimed at reducing municipal permitting barriers for residential backup power systems; the author and industry witnesses said city permitting is costly and inconsistent, while municipal utility representatives and advocates said the substitute preserved safety and utility oversight. That bill was also left pending. Additional bills heard but left pending included SB 1172, which would let LPs and LLCs sell their own property without a real estate license; SB 681, which would extend engineer license renewal periods and apply similar flexibility to engineering firms; SB 918, a TDLR cleanup bill for orthotics and prosthetics exemptions; SB 1343, which would require data brokers to post a clear link explaining Texans’ privacy rights and how to exercise them; SB 213, which would prohibit forced bundling of residential property and auto insurance while preserving voluntary discounts; SB 610, which would codify TDLR’s anti-trafficking unit; and SCR 8, expressing opposition to a central bank digital currency over privacy, security, and financial-stability concerns. Public testimony on SB 1343 and SB 213 was generally supportive, with consumer and advocacy groups emphasizing privacy, competition, and survivor safety, and the committee closed the day with those measures and others left pending.
MN

Minnesota 2025 1st Special Session

House Workforce, Labor, and Economic Development Finance and Policy Committee 3/12/25

Workforce, Labor, and Economic Development Finance and Policy

Transcript Highlights:
  • The number of workers is not that large.
  • the number of workers is not that large the number of workers is not that large they're<00:30:22.840
  • This is largely due to the fact that the mandate is so broad and the rules for requesting notice and
  • Because largely other employees can take the day off, and they can use their accrued paid leave.
  • for all of our employees because largely for all of our employees because largely other<01:01:52.400
Keywords: 1183, house
FL

Florida 2026 4th Special Session

January 28, 2026 - 01:00 PM

Transcript Highlights:
  • infrastructure, It can take up to 20 years for that infrastructure to pay for itself, and that is a large
  • It's an appropriate role to designate a name for a large airport. Thank you.
  • The bill is specifically around medium and large hub airports, right? Correct. Thank you.
  • The bill is specifically around medium and large hub airports, right? Correct. Thank you.
  • So I do think provisions in the bill, particularly for large loads that might have a preference or pay
Summary: The Economic Infrastructure Subcommittee considered a full agenda of transportation, utility, aviation, and energy bills. HB 4045, amending the Jacksonville Aviation Authority charter, passed without questions or debate. HB 1075, which would require municipal utilities to allow outside property owners to connect when capacity exists and fees are paid, drew testimony from local government and municipal advocates who warned about conflicts with existing agreements, long infrastructure payback periods, and the risk of subsidizing nonresidents; despite concerns from Rep. Smith and others about municipal boundaries and cost, the bill passed, with Smith voting no. HB 519, as amended, authorizes golf cart crossings at signalized intersections on designated golf cart roads; it passed unanimously after lighthearted debate about golf carts and pedestrian crossings. The committee then took up HB 919, which creates a state definition for major commercial service airports and preempts airport naming authority, including renaming Palm Beach International Airport to Donald J. Trump International Airport subject to FAA, county, and trademark-related conditions. Palm Beach County supported the bill and an amendment clarifying implementation and trademark language, while Rep. Eskamani and others raised concerns about preemption and the timing of honoring a sitting president; the bill passed with several no votes, including Eskamani, Skidmore, and the ranking member. HB 1093, the Advanced Air Mobility and Infrastructure Act, would support eVTOL/vertiport development through tax exemptions, infrastructure funding flexibility, and statewide siting standards while preserving local zoning; supporters framed it as an economic-development and workforce bill, while Rep. Cheney raised taxpayer concerns. An amendment narrowing liability protections for vertiports co-located with public airports was adopted, and the bill passed with Cheney voting no. Finally, HB 1461 established a regulatory framework for advanced nuclear reactors, assigning oversight roles to the PSC, DOH, and DEP. Supporters argued the bill would improve energy reliability, affordability, and Florida’s leadership in clean, advanced energy, while an opponent from Deploy US urged strong consumer protections and cautioned against overbroad deregulation. Rep. Eskamani emphasized preserving PSC prudency review for ratepayer protection, and the sponsor said the bill was refined through committee discussion. After an amendment fixing technical issues and clarifying that one section applied to all nuclear, the bill passed favorably. The meeting then adjourned.
NH

New Hampshire 2025 Regular Session

Senate Ways and Means (04/02/2025)

Ways and Means

Transcript Highlights:
  • It's now like, you know, it's become a large mall and a probably fail.
  • They take it to a collection location, ask for a customer service agent.
  • The customer service agent will look at it and go, "Okay, that's a paint product.
  • We have a service called large volume pickup.
  • We have a service called large volume pickup.
Keywords: 1191, senate, all
TX

Texas 89th 2nd C.S.

Ways & Means Mar 31st, 2025

Ways & Means

Transcript Highlights:
  • and the city of Houston and other cities are electric customers, um.
  • And understand, I work for customers. I only get paid by customers.
  • I've actually, my firm has actually, uh, caused multiple large REPs or I'm sorry, one large REP to give
  • millions of refunds to their customers because they didn't calculate it correctly.
  • We have large, uh, industry users. We have wealth of economic prosperity in our region.
TX

Texas 89th Regular

Trade, Workforce & Economic Development Apr 23rd, 2025

Trade, Workforce & Economic Development

Transcript Highlights:
  • I've heard countless stories from customers and constituents who are turned away at the door because
  • Eliminate hidden fees, and then also open up and offer more choice for customers.
  • My focus is to make sure our customers have the best possible ticket buying experience.
  • We help them figure out how to receive and accept their tickets, how to load them up on their phone.
  • We value those Texas customers because this is our backyard.
TX

Texas 89th Regular

Delivery of Government Efficiency Mar 12th, 2025

Delivery of Government Efficiency

Transcript Highlights:
  • And to me that's reasonable on a custom.
  • And they can be large. In a billion-dollar budget, they can be very large.
  • It's our core values of accountability and customer service.
  • We like to think that Texans are our customers. Out of state.
  • Senior Vice President of Tilson Custom Homes.
Bills: HB10, HB 12, HB675, HB10, HB12
TX
Transcript Highlights:
  • A lot of people, there was a large exodus of both staff and attorneys in the legal field.
  • So they found that the insurance companies were cycling large exorbitant fees into these MGAs.
  • Uh, we, we have about 28,000 customer contacts a month at TDLR.
  • We've got quite a few customer service.
  • Conventional wisdom is you come and ask for more customer service people.
TX
Transcript Highlights:
  • Customs and Border Protection to deputize the Texas National Guard.
  • They could baffle the load so it didn't swish back and forth, this liquid extra brakes rollover technology
  • Because when they cross into Mexico, they're going to pay the cartel $5,000 a load.
  • With regard to the Office of Attorney General, how large is the TCOLE-certified law enforcement staff
Keywords: 1185, senate, all
OK
Transcript Highlights:
  • We added an at-large commissioner. Micha Junk serves in that capacity.
  • There are 24 large interchanges in the state, primarily located in metropolitan areas.
  • These large interchanges are characterized by themselves and account for $3.59 billion.
  • And so that's largely what that consists of.
  • We have a general election in November that is very front-loaded.
Keywords: 914, all
MN

Minnesota 2025-2026 Regular Session

House Higher Education Finance and Policy Committee 2/26/26

Higher Education Finance and Policy

Transcript Highlights:
  • <00:10:27.440> in curate individual course loads in curate individual course loads in response
  • That service has provided large service.
  • them to customize the cascade as needed. them to customize the cascade as needed.
  • As you know, Minnesota State is a large As you know, Minnesota State is a large system<00:52:29.320
  • By and large, the communities have responded peacefully.
Keywords: 1183, house
Summary: The committee adopted the minutes from its February 24, 2026 meeting after a motion by Vice Chair Coulter. The hearing then focused on the impact of federal immigration enforcement, referred to throughout as Operation Metro Surge, on Minnesota college campuses. The chair said the purpose was to document alleged abuses, campus fear, and racial discrimination, and to hear from testifiers about effects on students, faculty, and staff. Representative Novotny briefly objected to the framing, saying the committee should be finding facts rather than making a predetermined presentation, and the chair responded that members should remain respectful and that questions would be held until after all presenters testified. Augsburg University President Paul Pribbenow described what he called relentless and unprecedented disruption, including student stops and interrogations, family separations, and an ICE operation on campus in which armed masked agents allegedly detained a student without a warrant and pointed weapons at students and staff. He said the campus received bomb threats afterward, increased virtual learning options, and saw spikes in student support needs, housing assistance, and leaves of absence. Jenna Chernega of the Inter Faculty Organization said faculty across Minnesota State universities reported widespread student and colleague stress, increased workload, disappearing students, and a need for clearer sensitive-location protections and academic freedom guidance. Mark Grant of Minnesota State College Faculty said community conditions inevitably affect classrooms, that campuses have not yet had an ICE incident but are bracing for one, and that faculty want to support students and may need financial help if enrollment declines. Jennifer Irwin of AFSCME said fear from ICE activity extends beyond campus boundaries and is affecting attendance, work, and daily life for staff and students; she cited a member detained in St. Paul while trying to prove legal status. Student testifiers Brendan Frazier of Concordia University, St. Paul, Jonathan Fitzgerald of Minnesota State Mankato, Sudi Adow of Lead MN, and Will Luther of the University of Minnesota Twin Cities described panic, reduced attendance, food insecurity, disrupted classes, and fear of leaving home or commuting to campus. They urged stronger student privacy protections, support for international and immigrant students, emergency aid, and policies to keep campuses safe. No further committee action or votes were taken after the minutes approval.
NM

New Mexico 2026 Regular Session

Senate - Finance Jan 26th, 2026 at 02:04 pm

Senate Finance

Transcript Highlights:
  • But our leverage is largely economic. We're economic regulators.
  • Loads and loads of water have been taken out there, but there comes a time when what do we do with these
  • Chair, Senator, it's largely deregulated, not completely. Say that again. It's not deregulated.
  • But we do need to get more information out and more education out to our customers out there.
  • But we do need to get more information out and more education out to our customers out there.
Keywords: 996, all
KY
Transcript Highlights:
  • And we need to be able to be agile and handle those at different loads at different times.
  • We have a large toolbox that we can pull from with this solution. Excuse me.
  • We have a a large toolbox support it.
  • We have a a large toolbox that<00:07:31.759> we<00:07:31.919> can<00:07:32.080> pull
  • carrying the majority of the load. carrying the majority of the load.
Summary: The House Budget Review Subcommittee on Personnel, Public Retirement, and Finance received a presentation from Jim Barnhard, CIO of the Commonwealth Office of Technology, and David Carter, deputy CIO/CISO, on the state’s citizen identity management project. They said the project is intended to streamline citizen logins across agencies, reduce duplicated identity-management costs, improve security by centralizing authentication, and provide a flexible system that can scale with demand. The presenters described major implementation challenges, including integrating with diverse and legacy applications, and said the chosen software-as-a-service vendor was selected because it can connect to many systems and maintain the service in a federally certified cloud environment. The presenters emphasized that the project scope is limited to login, authentication, identity management, and identity proofing, while leaving authorization decisions to the individual applications and agencies. They said the work is being done in phases, beginning with discovery sessions with agencies, then selecting representative applications for onboarding rather than attempting a “big bang” rollout. They also said the vendor agreement includes professional services and knowledge transfer to reduce long-term dependence on outside support, and that the state has already begun outreach to agencies, including initial work with the Finance Cabinet and the Department of Revenue. Members asked about staffing, current spending, future costs, and whether existing systems or contracts could be reduced. The presenters said the project is being supported with existing staff, with no expectation of a large increase in positions, and that the vendor will carry most of the operational load. They said they did not have statewide spending figures with them but could try to gather them, and explained that the negotiated pricing is intended to be all-inclusive, with fixed costs for the first five years and capped increases in years six and seven. They said centralizing identity services should eventually allow the Commonwealth to stand down some duplicated agency-level licensing and reduce overall operational costs.