Video & Transcript Research : 'consumer directed employer'
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TX
Texas 89th Regular
Pensions, Investments & Financial Services Mar 31st, 2025
Pensions, Investments & Financial Services
Transcript Highlights:
- But they should not be able to continue to pound these consumers with a request for a voluntary additional
- So in the first year that employers were permitted to leave ActiveCare, 114 left.
- significant revenue generator for the state, we are also responsible for more than $90 billion in direct
- all of the sensitive data, they can simply drain the funds straight off of the card, leaving the consumer
- These are multiple actors working in concert to defraud unsuspecting consumers.
Keywords:
gift card fraud, counterfeit gift card, gift card tampering, gift card theft, prepaid card, stored value card, retail fraud, financial crimes, consumer protection, organized retail crime, gift card skimming, magnetic stripe, chip card, redemption information, gift card packaging, Penal Code, felony theft, state jail felony, third-degree felony, second-degree felony
TX
Transcript Highlights:
- In addition to our direct members, we represent about... about 250 chambers across this great, great
- The passage of HB 15 represents an important step in that direction. important step in solidifying Texas
- Have you given any thought to allowing the Attorney General's Consumer Protection Division because they
- as he's done on human trafficking and any number of other. really important issues to the state, Consumer
- Be willing to work with anyone who feels like there's a more direct way to. to accomplish the objective
Bills:
HB32, HB15, HB171, HB421, HB581, HB644, HB745, HB349, HB917, HB204, HB923, HB15, HB171, HB204
Keywords:
eviction, landlord rights, tenant rights, justice court, property law, court procedures, chemical dependency, court-ordered treatment, mental health, health care, treatment facility, juvenile justice, criminal justice reform, deep fake, digital impersonation, age verification, private cause of action, explicit content, consumer protection, HB 581
TX
Transcript Highlights:
- My question relates to the direction of the bill.
- I've been a consumer advocate on health issues for over 30 years.
- Texas, and I'm a student attorney in our Consumer Protection Clinic.
- So I think your questions are probably best directed, your conversations are probably best directed at
- Housing insecurity has a direct negative impact on academic outcomes.
Bills:
HB32, HB15, HB171, HB421, HB581, HB644, HB745, HB349, HB917, HB204, HB923, HB15, HB171, HB204
Keywords:
eviction, landlord rights, tenant rights, justice court, property law, court procedures, chemical dependency, court-ordered treatment, mental health, health care, treatment facility, juvenile justice, criminal justice reform, deep fake, digital impersonation, age verification, private cause of action, explicit content, consumer protection, HB 581
AL
Alabama 2025 Regular Session
Alabama Senate Finance and Taxation Education Committee Feb 12th, 2025
Finance and Taxation Education
Keywords:
workers' compensation, public education, employee injury, insurance trust fund, on-the-job injury, administrative procedures, adult-size changing table, changing station, accessible restroom, public bathroom, public building, public entity, ADA, Americans with Disabilities Act, accessibility, restroom renovation, new construction, grant program, state grant, local government facilities
WA
Washington 2025-2026 Regular Session
House Floor Session Feb 13th, 2026
Washington House Floor Meeting
Transcript Highlights:
- But the amendment... ...or direct those students to safe places.
- That's the direction we're going.
- That's the direction we're going.
- We are prepared for that, and we are moving in the right direction.
- , the employees, because it is split between employers and employees?
Bills:
HB1160, HB1289, HB1339, HB1798, HB1065, HB1795, HB2113, HB2124, HB2125, HB2134, HB2140, HB2185, HB2191, HB2205, HB2211, HB2219, HB2245, HB2253, HB2283, HB2343, HB2406, HB2501, HB2574, HB1170, HB1544, HB1834, HB2156, HB2188, HB2206, HB2471, HB2478, HB2605, HJM4012, HB1104, HB1152, HB1254, HB1443, HB1903, HB1941, HB1982, HB2006, HB2034, HB2105, HB2179, HB2203, HB2297, HB2303, HB2322, HB2329, HB2345, HB2350, HB2379, HB2388, HB2399, HB2418, HB2462, HB2464, HB2495, HB2539, HB2544, HB2551, HB2554, HB2588, HB2636, HB1128, HB1408, HB1570, HB1742, HB1823, HB2089, HB2104, HB2114, HB2172, HB2192, HB2207, HB2251, HB2262, HB2266, HB2294, HB2298, HB2319, HB2320, HB2323, HB2351, HB2354, HB2374, HB2401, HB2405, HB2429, HB2431, HB2442, HB2451, HB2479, HB2496, HB2515, HB2523, HB2540, HB2593, HB2632, HB2661, HB1496, HB1898, HB2095, HB2157, HB2225, HB2274, HB2311, HB2325, HB2333, HB2476, HB2508, HB2552
Keywords:
design review, local government, land use, zoning, project permits, housing density, middle housing, affordable housing, parking minimums, single-family zoning, infill development, growth management, comprehensive plan, permit streamlining, objective development regulations, architectural review, administrative review, transit-oriented development, accessory dwelling units, ADU
Summary:
The House convened with a quorum, recited the Pledge of Allegiance, heard a prayer, and received a Senate message that the Senate had passed second substitute Senate Bill 5061. The chamber then moved through second- and third-reading action on several bills, with debate centered on salmon treaty history, cannabis cooperative rules, inmate commissary and legal financial obligations, collective bargaining protections, and school restraint/isolation policy. Members also took up a bill to adjust Paid Family and Medical Leave funding to address a projected $30 million tax liability, and later reconsidered one education bill after initial passage.
House Bill 2554, dealing with repeal of RCW 77.110 and salmon-related history and tribal treaty issues, saw a proposed striking amendment from Representative Walsh that was rejected on a voice vote. The bill then passed 64-28. Engrossed House Bill 1941, authorizing cannabis producer cooperatives, adopted an amendment limiting any one entity to 30% market share in a co-op; a second amendment adding guardrails was rejected. The bill passed 66-27. Substitute House Bill 2539, raising the indigency commissary threshold from $25 to $100 for incarcerated people, passed 57-36 after debate over inmate needs versus victim and child-support concerns. Engrossed Substitute House Bill 2471, a trigger bill creating state collective bargaining protections if the federal NLRB is weakened, adopted an amendment clarifying agricultural coverage and then passed 58-35.
The most extensive debate was on Engrossed Substitute House Bill 1795, which would phase out isolation and restrict certain restraint practices in schools. Members adopted amendments adding professional development intent language, expanding reporting to authorized entities and out-of-state placements, and clarifying positive behavior intervention planning; several other amendments on parental consent, property damage, and isolation-room definitions were rejected. Supporters emphasized student safety, trauma reduction, and de-escalation, while opponents argued the bill removed useful tools from educators and was premature without broader training. The bill initially passed 58-36, then the House reconsidered it and passed it again 57-37. Second Substitute House Bill 2345, which reallocated Paid Family and Medical Leave premium shares to avoid a $30 million tax cost, passed unanimously 94-0. The House then recessed for caucus after placing additional bills on the second-reading calendar.
LA
Transcript Highlights:
- And that creates massive consumer confusion of people that are saying, 'Wait, the state has endorsed
- What it does, though, the issue is, one, creating the consumer confusion that people will see the state
- And that would be very reasonable for a consumer to be confused or to be misled.
- And that would be a very reasonable for a consumer to be confused or to be misled.
- But I think to the general consumer, they'll see the State of Louisiana seal next to this company's name
Bills:
HB12, HB42, HB205, HB222, HB324, HB325, HB350, HB416, HB482, HB610, HB749, HB797, HB807, HB821, HB979, HB992, HB1193
Keywords:
survivor benefits, law enforcement, reserve officer, auxiliary officer, public safety, phased retirement, Teachers Retirement System, faculty retention, administrative fees, public postsecondary education, Medicaid, dental coverage, healthcare access, medical necessity, Louisiana Department of Health, judicial salaries, judges, judiciary compensation, cost of living adjustment, COLA
OK
Transcript Highlights:
- preserves a secret ballot in union representation decisions, protects employee privacy, and it protects employer
- Representative, forgive me, it's been a compact A few days, but on page three, line one, no employer
- shall be eligible to receive an economic development incentive for a project if the employer, and then
- organize using a secret ballot, that's ok, if, but as an employee, if I don't give permission to The employer
- We shouldn't then require the employer to release that information, so if they, if they Comply with these
Keywords:
corporation, corporate governance, business entities, Oklahoma General Corporation Act, limited liability company, LLC, shareholder rights, beneficial owner, controlling shareholder, control group, interested director, fiduciary duty, books and records inspection, corporate records, ratification, defective corporate acts, putative stock, stock issuance, treasury shares, rights and options
OK
Transcript Highlights:
- It protects employee privacy, and it protects employer rights during union organizing efforts in Oklahoma
- Representative, forgive me, it's been a compact few days, but on page three, line one, no employer shall
- incentive for a project if the employer, and then it goes through the things that if they do, they're
- But as An employee, if I don't give permission to the employer to provide my personal information to
- somebody that wants to collectively bargain on my behalf, we shouldn't then require the employer to release
Keywords:
corporation, corporate governance, business entities, Oklahoma General Corporation Act, limited liability company, LLC, shareholder rights, beneficial owner, controlling shareholder, control group, interested director, fiduciary duty, books and records inspection, corporate records, ratification, defective corporate acts, putative stock, stock issuance, treasury shares, rights and options
Summary:
The committee met with a quorum present and heard several bills, mostly business, licensing, and economic development measures. HB 1277, presented by Rep. Hill, updated OESC job-search requirements and added flexibility for rural residents; it passed 8-0. SB 1217, an OREC request bill presented by Rep. Osborne, would allow a person to tour a house without first signing a contract with a real estate agent; after questions about federal real estate settlement issues and buyer-agent compensation, it passed 7-1. SB 1826 would eliminate the sunset on the Oklahoma Enterprise Zone Incentive Leverage Act and passed 8-0. SB 1824 updated the Oklahoma General Corporation Act as a mirror to a House bill and passed 8-0. SB 1813 would allow the governor to enter athletic trainer licensure compacts with other jurisdictions and passed 7-1. SB 1326 modernized self-storage facility operations and passed 7-0.
The committee then took up SB 1937, the Taxpayer Dollars Protect Workers Act, which would condition economic development incentives on labor-practice requirements intended to preserve secret-ballot organizing, employee privacy, and employer rights. Rep. Blancett raised concerns that the bill could harm the film, entertainment, and Olympic-related industries and undermine economic diversification, while Rep. Lepak argued it was aimed at preventing coercive organizing tactics and said similar measures had passed in other states. After a brief debate, the bill passed 5-1-2. Finally, SB 1641, requiring an email address in LLC articles of organization filed with the Secretary of State, passed unanimously. The committee then adjourned.
HI
Keywords:
HB1166, automated speed enforcement, speed cameras, traffic enforcement, road safety, traffic safety, Department of Transportation, state highway fund, special fund, appropriation, fiscal year 2026-2027, camera enforcement, speeding citations, automated traffic enforcement, highway safety, HB389, uncrewed aircraft, drone, drones, UAS
LA
Transcript Highlights:
- So we're trying to build a system where other employers can participate.
- One of those activities we're suggesting be directly interacting with an employer, right?
- We would like activities to have direct interaction with an employer, directly related to a high school
- So I think this is a step in the right direction. I would like to see it be more.
- This is actually a step in that direction. This is the next step.
Keywords:
teacher certification, certification appeals, BESE, State Board of Elementary and Secondary Education, Teacher Certification Appeals Council, educator licensure, teaching license, teacher licensure, appeals process, certification denial, administrative appeal, special meeting, board president, retroactive application, education board, Louisiana teachers, Department of Education, statutory entities, re-creation, termination date
AL
Alabama 2026 Regular Session
Alabama House Ways and Means Education Committee Jan 28th, 2026
Ways and Means Education
Transcript Highlights:
- And we ask Thee to guide and direct us as we make decisions.
- And we ask Thee to guide and direct us as we make decisions.
- We ask Thee to guide and direct us as we make decisions.
- Employers can also put money into that account.
- Employers can also put money per year.
Keywords:
HB130, Alabama Board of Licensure for Professional Geologists, Sunset Law, sunset review, licensure board, professional geologists, geology, geologist licensing, board appointments, congressional district representation, gubernatorial appointments, state boards and commissions, professional licensing, regulatory board, Alabama Code 34-41-4, environmental engineering, geotechnical engineering, mining industry, petroleum industry, geological sciences
OK
Oklahoma 2026 Regular Session
Senate Legislative Session Feb 24th, 2026 at 01:30 pm
Oklahoma Senate Floor Meeting
Transcript Highlights:
- Leader, members, if you'll direct your attention to the back of the Gallery, the back of the floor.
- But we couldn't spend that same amount of money to fund some of these organizations that are doing direct
Bills:
SB1636, SB1584, SB1730, SB1255, SB1627, SB137, SB2062, SB1470, SB1284, SB1632, SB1594, SB2045, SB1251, SB1884, SB1250, SB1630, SB1262, SB1374, SB1292, SB1432, SB1199, SB1790, SB1481, SB1614, SB1734, SB1437, SB1489, SB1718, SB1778, SB1327, SB1372, SB1403, SB1937, SB277, SB2131, SB1749, SB1348, SB1469, SB2018, SB1931, SB1530, SB2155, SB2030, SB1926, SB2170, SB2151, SB2166, SB1213, SB1381, SB1824, SB1876, SB1728, SB1582, SB1286, SB1386, SB1708, SB1618, SB2106, SB1471, SB2139, SB2154, SB1619, SCR15, HB2786, HB2787, SB1525, SB2011, SB2159
Keywords:
cold case, unsolved homicide, violent crime, case file review, law enforcement, police records, victim family, immediate family member, designated person, forensic testing, witness reinterview, investigative leads, cold case unit, unsolved murder, public safety, Title 21, Oklahoma statutes, sexual assault, evidence kits, DNA testing
OK
Oklahoma 2026 Regular Session
Senate Legislative Session Feb 24th, 2026
Oklahoma Senate Floor Meeting
Transcript Highlights:
- Members, if you’ll direct your attention to the back of the gallery, the back of the floor, today I’m
- but we couldn't spend that same amount of money to fund some of these organizations that are doing direct
Bills:
SB1636, SB1584, SB1730, SB1255, SB1627, SB137, SB2062, SB1470, SB1284, SB1632, SB1594, SB2045, SB1251, SB1884, SB1250, SB1630, SB1262, SB1374, SB1292, SB1432, SB1199, SB1790, SB1481, SB1614, SB1734, SB1437, SB1489, SB1718, SB1778, SB1327, SB1372, SB1403, SB1937, SB277, SB2131, SB1749, SB1348, SB1469, SB2018, SB1931, SB1530, SB2155, SB2030, SB1926, SB2170, SB2151, SB2166, SB1213, SB1381, SB1824, SB1876, SB1728, SB1582, SB1286, SB1386, SB1708, SB1618, SB2106, SB1471, SB2139, SB2154, SB1619, SCR15, HB2786, HB2787, SB1525, SB2011, SB2159
Keywords:
cold case, unsolved homicide, violent crime, case file review, law enforcement, police records, victim family, immediate family member, designated person, forensic testing, witness reinterview, investigative leads, cold case unit, unsolved murder, public safety, Title 21, Oklahoma statutes, sexual assault, evidence kits, DNA testing
Summary:
The Senate convened with a quorum, opened with prayer, and recognized the nurse of the day, Michelle Bradshaw, along with several gallery guests and pages. The chamber then took up Senate Concurrent Resolution 15, recognizing February 24 as World Spay Day to highlight pet overpopulation and the importance of spay and neuter programs; the resolution was adopted without debate.
The main floor debate centered on House Bill 2786, a supplemental appropriation of $19,660,770 for the Department of Mental Health and Substance Abuse Services to close out FY25 and cover statutory and contractual obligations, including Medicaid/Title 19-related payments. Senator Kurt raised repeated concerns that the supplemental did not restore funding for substance use providers, uncompensated care, or crisis services that had been cut or left unpaid, while Senator Rosino argued the bill only covered amounts the state was legally required to pay and reflected the department’s verified needs. The Joint Committee report was adopted, and HB 2786 passed 38-10 and was then passed as an emergency measure.
The Senate also passed House Bill 2787, a supplemental for the State Department of Health tied to legacy contracts associated with “Choosing Childbirth,” despite criticism from Senator Kurt that the money could have gone to direct mental health services. The chamber then advanced and passed Senate Bill 1525, raising the threshold for the Tourism and Recreation Department to contract with private entities for a tourism conference from $25,000 to $75,000, and Senate Bill 2011, adding contracted employees of county detention facilities to a protected class list. Senate Bill 2159, designating wheat as the official state crop, also passed. The Senate adjourned until Wednesday, February 25 at 1:30 p.m.
AZ
Transcript Highlights:
- You make direct delivery to retail stations all the way from the Los Angeles Basin.
- For each electric vehicle sold, that's 400 gallons a year less consumed in Arizona.
- Chair and members, this bill, I think, is so small of a step in the right direction...
- I think this is, like I said, one small step in the right direction. I vote aye.
- I think this is, like I said, one small step in the right direction. I vote aye.
Bills:
HB2014, HB2031, HB2078, HB2102, HB2103, HB2117, HB2261, HB2262, HB2264, HB2278, HB2428, HB2494, HB2756, HB2758, HB2762, HB2782, HB2932, HB2933, HB2986
Keywords:
air emissions, fuel blends, environmental quality, feasibility study, Arizona Department of Agriculture, water rights, groundwater, Willcox, active management area, certificate of grandfathered rights, Arizona legislature, aggregate mining, reclamation plans, environmental protection, public safety, land use, domestic water, improvement district, water delivery, water hauling
OK
Oklahoma 2026 Regular Session
Senate Legislative Session Mar 5th, 2026 at 09:30 am
Oklahoma Senate Floor Meeting
Transcript Highlights:
- The questions will be directed to the author. Questions? See none.
- basically says that this estimated 20 million dollars reduction in local property taxes would have a direct
- Can you help me understand how this will benefit consumers or local people?
- Will this lower costs for Oklahomans as consumers? Thank you for that question.
- their influence on this body. $00,000 dollars into this body through political action committees and direct
Bills:
SB2102, SB1940, SB1625, SB1442, SB1623, SB1242, SB1949, SB1592, SB1913, SB592, SB992, SB1241, SB259, SB1928, SB1426, SB1531, SB1561, SB1122
Keywords:
credit card fees, merchant discounts, payment card network, interchange fees, transparency in fees, Oklahoma law, payment card, rebate, merchant, tax compliance, health insurance, mandate, impact analysis, insurance department, public health, access to healthcare, SB1442, alcoholic beverage control, ABLE Commission, liquor license fees
OK
Oklahoma 2026 Regular Session
Senate Legislative Session Mar 5th, 2026
Oklahoma Senate Floor Meeting
Transcript Highlights:
- statement basically says that this estimated $20 million reduction in local property taxes would have a direct
- Can you help me understand how this will benefit consumers or local people?
- Will this lower costs for Oklahomans as consumers? Thank you for that question. I don't know.
- they can continue to exact their influence onto this body. $400,000 into this body through PACs and direct
Bills:
SB2102, SB1940, SB1625, SB1442, SB1623, SB1242, SB1949, SB1592, SB1913, SB592, SB992, SB1241, SB259, SB1928, SB1426, SB1531, SB1561, SB1122
Keywords:
credit card fees, merchant discounts, payment card network, interchange fees, transparency in fees, Oklahoma law, payment card, rebate, merchant, tax compliance, health insurance, mandate, impact analysis, insurance department, public health, access to healthcare, SB1442, alcoholic beverage control, ABLE Commission, liquor license fees
Summary:
The Senate convened with prayer, roll call, and several floor and gallery introductions recognizing the Doctor of the Day, Nurse of the Day, Mid-America Christian University, the Oklahoma Truckers Association, Leadership Wagoner County, the Broken Arrow Chamber, and an intern. The chamber then took up several bills in general order. Senate Bill 1426, requested by the Department of Human Services, would limit referrals to district attorneys to substantiated findings of abuse of vulnerable adults; it passed unanimously, 44-0.
Senate Bill 1531 was presented as a placeholder vehicle for possible future FAA action on drones and unmanned aircraft, with questions focused on why the bill was being kept open and what language might later be added. It passed 33-12. Senate Bill 1561 would allow EMTs to be subject to progressive discipline for drug or other violations instead of automatic license revocation; it passed 46-0.
The most extensive debate centered on Senate Bill 1122, which lowers the ad valorem assessment rate for broadband providers from 22.85% to 15% and was described by supporters as a way to create parity, encourage broadband expansion, and keep providers investing in rural Oklahoma. Opponents argued it would give a tax break to large legacy broadband companies, reduce county revenue by an estimated $20 million, and do little for homeowners, farmers, or other taxpayers facing property tax pressure. After extended questioning and debate, the bill passed 28-19. The Senate also laid over SB 1555, heard announcements, and adjourned until Monday, March 9 at 1:30 p.m.
TX
Transcript Highlights:
- Fair compensation strengthens TDI's SFMO as a competitive employer.
- It aims to protect consumers by setting deadlines and penalties for delays, ensuring that consumers are
- As the employer, I've seen my employees take better care of themselves.
- But as an employer, I can tell you, I mean, we encouraged it.
- Steps in that direction. Thank you.
Bills:
HB106, HB144, HB145, HB252, HB1732, HB2221, HB2467, HB2468, HB2517, HB2518, HB2963, HB3016, HB3689, HB3960, HB4386, HB4490, HB4751, HB5247, HJR175, HB2213, HB106, HB144, HB145, HB252
Keywords:
HB 106, oil and gas, Railroad Commission of Texas, overhead electrical lines, electrical distribution system, power line maintenance, administrative penalty, Natural Resources Code, oil and gas lease, well operator, energy safety, utility infrastructure, regulatory compliance, cleanup fund, oil and gas regulation and cleanup fund, production safety, leasehold operations, electric utility, distribution poles, inspection
TX
Transcript Highlights:
- It relates to the collection of consumer it incurred by certain individuals as a result of identity theft
- or rather creditors, debt collectors, or third-party debt collectors from attempting to collect a consumer
- debt from a victim of identity theft if the consumer provides a court order, and require creditors.
- similar federal law, or law in another state as a means of proving coerced debt and declaring the consumer
- This is a really good step in the right direction. Thank you, Senator. Members, questions?
Bills:
HB 431, HB 1522, HB 1922, HB 2467, HB 2468, HB 3228, HB 3229, HB 3306, HB 3803, HB 3804, HB 3805, HB 3806, HB 4219, HB 4238, HB 4344, HB 4386, HB 4739
Keywords:
HB 431, Texas Property Code, Property Code Chapter 202, solar roof tiles, solar shingles, solar energy device, homeowners association, HOA, property owners' association, POA, renewable energy, residential solar, distributed solar, roof-mounted solar, homeowner rights, architectural control, open meetings, public notice, transparency, government efficiency
TX
Texas 89th Regular
Senate Committee on Health and Human Services May 13th, 2025
Health & Human Services
Transcript Highlights:
- Yes, so I think depending on which direction the agency goes would determine the cost, and I think we're
- I believe House Bill 2510 is a vital step in the right direction to achieve this, and I really appreciate
- The EMR tracks individuals guilty of abuse. ... ...neglect, or exploitation, prohibiting their employment
- Facilities that fail to comply may not pursue debt collection, or report the consumer to credit agencies
- So employers across the country have been seeking alternatives to our current fee-for-service payment
Bills:
HB35, HB138, HB754, HB1314, HB1612, HB2254, HB2510, HB2789, HB3560, HB3597, HB4224, HB4273, HB4643, HB4783, HB138
Keywords:
peer support, first responders, mental health, confidentiality, emergency services, health impact analysis, cost analysis, coverage mandates, health insurance, legislative analysis, health care data, human trafficking, trafficking prevention, medical assistant training, health care facilities, hospital compliance, clinic compliance, anti-retaliation, whistleblower protection, employee reporting
TX
Transcript Highlights:
- It relates to the collection of consumer credit incurred by certain individuals as a result of identity
- Prohibit creditors, debt collectors, or third party debt collectors from attempting to collect a consumer
- debt from a victim of identity theft if the consumer provides a court order and require creditors or
- similar federal law or law in another state as a means of proving coerced debt and declaring the consumer
- through that website, so I think our local governments, this is a really good step in the right direction
Bills:
HB 431, HB 1522, HB 1922, HB 2467, HB 2468, HB 3228, HB 3229, HB 3306, HB 3803, HB 3804, HB 3805, HB 3806, HB 4219, HB 4238, HB 4344, HB 4386, HB 4739
Keywords:
HB 431, Texas Property Code, Property Code Chapter 202, solar roof tiles, solar shingles, solar energy device, homeowners association, HOA, property owners' association, POA, renewable energy, residential solar, distributed solar, roof-mounted solar, homeowner rights, architectural control, open meetings, public notice, transparency, government efficiency