Video & Transcript Research : 'customer data'

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TX

Texas 89th Regular

Water, Agriculture, and Rural Affairs Mar 3rd, 2025

Water, Agriculture and Rural Affairs

Transcript Highlights:
  • planning for long-term aquifer management, and the various research efforts that yield the scientific data
  • planning for long-term aquifer management, and the various research efforts that yield the scientific data
Summary: The Senate Committee on Water, Agriculture, and Rural Affairs met on Texas Water Day and limited public testimony to two minutes. The chair emphasized the need to move quickly because of scheduling conflicts with other committees and noted the importance of water policy and related stakeholders. The committee heard several bills focused on water administration, rural utilities, emergency response, and public works contracting. Senate Bill 790 by Senator Alvarado would let the Public Utility Commission create a simplified process for resolving tenant complaints over water or wastewater bill discrepancies; it was described as a way to avoid lengthy contested-case hearings for small disputes. Senate Bill 971 by Senator Sparks would clean up conflicting statutory definitions of “rural political subdivision” so Texas Water Development Board programs are applied consistently; Texas Rural Water Association testified in support. Senate Bill 767, also by Senator Sparks, would expand and improve a statewide database of fire-response equipment so departments, including volunteer and rural departments, can locate and share resources more effectively during emergencies; fire service witnesses supported the bill and suggested annual updates to keep the database current. Chair Perry laid out Senate Bill 480 to clarify that local governments and special districts may enter interlocal agreements for water-related planning and research, including aquifer management and flood/water planning. He also presented Senate Bill 1066, which raises payment and performance bond thresholds for Texas Parks and Wildlife Department public works contracts to $150,000, arguing the change would reflect inflation and help smaller vendors on lower-risk projects. Witnesses were heard on the bills, with no opposition recorded in the transcript. The committee voted out all five bills favorably. SB 1066, SB 480, SB 767, SB 790, and SB 971 each received unanimous committee approval and were recommended to the local and contested calendar, with SB 767 noted as amended by a suggested annual-update requirement for the equipment database.
TX

Texas 89th 2nd C.S.

Natural Resources May 7th, 2025

Natural Resources

Transcript Highlights:
  • We serve customers including residential, commercial, wholesale, and large-volume customer classes.
  • customers.
  • to a single customer in certain classes, like the large-volume category.
  • For Corpus Christi, one customer, as mentioned, could initiate a full rate appeal.
  • So we work very, very closely with our large volume customers and.
Summary: The Committee on Natural Resources heard testimony on a series of water, utility, and groundwater-related bills. Early items included HB 5693, which would let Drainage District 7 hold board elections in November of odd-numbered years when a countywide election is occurring, and HB 5671, which would update the Johnson County Special Utility District by clarifying board eligibility, allowing bond issuance, and removing redundant TCEQ approval language to reduce costs and delays. Both bills were left pending after brief testimony from bill sponsors and local witnesses. The committee also heard SB 1504, which would update the Gulf Coast Authority to allow video-conference participation in meetings, and SB 1302, aimed at closing a TCEQ permitting loophole that allowed dischargers with prior denials or suspensions to reapply through an automated process without meaningful review. SB 2692 drew substantial discussion: it would change the signature threshold for outside-city-limits customers appealing municipal utility rates to the PUC by customer class. Valero supported the bill as a way to avoid requiring large-volume users to gather signatures from unrelated residential customers, while the City of Corpus Christi opposed it, arguing that lowering the threshold to one customer could trigger expensive appeals costing $500,000 to $1 million. A PUC witness said such cases are increasing and that the agency would need additional staff under the fiscal note. SB 790, creating a simplified PUC complaint process for small water and wastewater billing disputes, and SB 1663, expanding TCEQ notice requirements for nearby residents when groundwater contamination is discovered, were also heard and left pending. Additional bills included HB 3115, clarifying that the Cow Creek Groundwater Conservation District cannot require meters on exempt domestic or livestock wells; SB 1055, raising the Southeast Texas Groundwater Conservation District’s production fee cap from 1 cent to 7 cents per 1,000 gallons; and SB 1625, requiring private water and wastewater utilities to report cybersecurity incidents to TCEQ and DIR. The committee then took up pending business and adopted a substitute for SB 7, which made several changes to water fund use, eminent domain coordination, and EDAP-related provisions, and voted 10-0 to report it favorably. The committee also adopted a substitute for HB 2347, a county water conservation program bill, and reported it favorably 9-1. HB 5675 and SB 2476 were each reported favorably 10-0. The meeting concluded with adjournment.
TX

Texas 89th Regular

Pensions, Investments & Financial Services Mar 24th, 2025

Pensions, Investments & Financial Services

Transcript Highlights:
  • I have data from the Texas Bond Review Board database that shows ISDs proposed.
  • It includes a 72-hour refund policy for fraud victims who are new customers.
  • We have 24/7 customer service, so we have that posted everywhere.
  • And that y'all were just discussing, that is Texas data?
  • We do have 24/7 customer service through the app, but it is all online.
MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 3/24/26

Energy Finance and Policy

Transcript Highlights:
  • But to do that, I need customers.
  • The majority of us are captive customers The majority of us are captive customers of<00:03:46.879
  • by<00:06:46.240> 126.9 customers were overcharged by 126.9 customers were overcharged by
  • needs of our our atrisisk customers. needs of our our atrisisk customers.
  • . customers would have saved $45.
Bills: HF4236, HF4122, HF4377
MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 3/10/26

Energy Finance and Policy

Transcript Highlights:
  • Department of Energy data.
  • the customers. the customers. >> Representative<00:52:35.680> Craft.
  • all other customers."
  • all other customers.
  • customers.
Summary: The committee approved the March 5, 2026 minutes and then took up House File 3458, as amended, which would exempt tribes from utility exclusive rights and assigned service areas. The bill’s author and the Upper Sioux community chairman said the measure was prompted by a dispute over a solar project at the tribal casino and argued the issue is really about tribal sovereignty, not solar, citing tribal civil regulatory authority and prior court cases. The amendment A1 was adopted before testimony. Testimony was split. Chairman Kevin Jensel of the Upper Sioux community strongly supported the bill, saying the tribe should not be forced to follow utility service territories and that the state should correct a long-standing omission in law. Derek Mo of the Minnesota Rural Electric Association opposed the bill, warning it would undermine the regulatory compact, reliability, long-term planning, and financing for electric service, especially in tribal areas. Justin Johns of East Central Energy also opposed the bill, but emphasized that many cooperatives have productive tribal partnerships and said his co-op has worked successfully with the Mille Lacs Band on solar, resilience, and workforce efforts; he cautioned that removing service obligations could leave difficult-to-serve areas underinvested. Members discussed whether the Public Utilities Commission process already underway should be allowed to resolve the dispute and whether the bill’s scope could extend beyond the current solar issue. The chair responded that the bill was a legislative approach to a problem that had not been resolved and said the amendment addressed concerns about removing the obligation to serve. A roll call was requested, and the committee voted to re-refer House File 3458, as amended, to the General Register.
HI

Hawaii 2026 Regular Session

CPC Public Hearing - Tue Apr 7, 2026 @ 2:00 PM HST

Consumer Protection & Commerce

Transcript Highlights:
  • So you have the data already to share. Has that data already been shared to the PUC?
  • I think the data loaded on the website will show our trends.
  • I think the data speaks for itself.
  • data to the Department<00:51:08.760> of<00:51:08.840> Health.
  • Do you have sufficient data?
Summary: The committee heard several resolutions and one bill focused on energy reliability, utility infrastructure, insurance, tenant rights, and home health licensing. On the energy side, members heard HCR 203/HR 193 on a status update for the Hawaii Electric Reliability Administrator, HCR 204/HR 194 on a comprehensive PUC analysis of cost reduction and risk, and HCR 202/HR 192 creating a legislative task force on future energy pathways. Testimony on the energy measures was generally supportive from the PUC, DCCA’s Division of Consumer Advocacy, the Hawaii State Energy Office, and the Office of Hawaiian Affairs, with OHA urging that equity, native Hawaiian impacts, and public trust resources be considered alongside cost savings. The committee also heard HCR 125/HR 117 on coordinating with utilities to address aging utility poles and lines along Farrington Highway and other high-risk corridors; Hawaiian Electric supported the measure, Hawaiian Telcom and Charter Spectrum said much of the work is already underway and questioned whether the resolution was necessary, and committee questioning focused on existing double-pole tracking and the role of DOT and the PUC. The committee then took up HCR 137/HR 129 on timely reimbursement of health care claims under the clean claims statute. The DCCA Insurance Division and the Hawaii Insurers Council opposed the measure as drafted, saying it could be read to require payment beyond policy limits and could raise premiums or reduce market participation. United Policyholders supported the measure, arguing it would simply give policyholders more time to collect benefits they already purchased, and clarified that it was not intended to increase coverage beyond policy limits. The committee later amended the resolution to direct the DCCA Insurance Division to prioritize investigation and enforcement of clean claims complaints. In the decision meeting, the committee recommended and adopted passage of HCR 203/HR 193 as is, HCR 204/HR 194 with an amendment removing the eighth whereas clause, HCR 202/HR 192 with an amendment adding a committee representative to the task force, HCR 125/HR 117 as is, and HCR 137/HR 129 with amendments. The committee also heard SB 2960 SC1 on property insurance, which would extend the time policyholders have after a declared disaster to document replacement-cost claims. The Insurance Division and Hawaii Insurers Council opposed it, warning it could force coverage beyond policy limits and increase premiums, while United Policyholders supported it and said it would help disaster survivors recover benefits they already paid for; members questioned whether similar laws in other states had caused premium spikes and clarified that the bill was not intended to exceed policy limits. The committee also heard SB 2347 SD1 on multilingual tenant-rights notices, with OHA, Hawaii Appleseed, and others supporting the bill but urging restoration of language requiring landlords to directly provide the notice at lease signing. Finally, SB 2272 SD1 HD1 on home health licensing drew support from the Department of Health, SHPDA, and the Health Care Association of Hawaii, with the association requesting an effective date amendment; testimony explained that the bill would allow state licensing compliance to be demonstrated through CMS-approved accreditation or certification surveys, potentially reducing duplication and freeing state resources.
FL

Florida 2026 Regular Session

Community Affairs Feb 3rd, 2026

Community Affairs

Transcript Highlights:
  • John Riddle: I applied for a septic permit on a custom home on March 26, 2025.
  • Senators will now move to tab 1, SB 484 on data centers by Senator Avila.
  • The tariff requirements must reasonably ensure that large load customers, such as large data centers,
  • That the large load customers, such as large data centers, pay for their own cost of service and that
  • These public records exemptions are...” “...related to a data center.
Summary: The committee heard several housing, local government, utility, and transparency bills. SB 1342 on transportation infrastructure and land development regulations, by Sen. Rouson, was presented as a housing-affordability measure modeled on the Live Local Act for transit corridors. After adopting an amendment that removed the bill’s compelling-governmental-interest language in enforcement provisions, the committee heard testimony from local-government and housing interests both supporting and opposing the bill’s zoning preemption approach. The bill was reported favorably. The committee also reported favorably CS/SB 1614, by Sen. Leek, which was amended to remove stormwater and code-enforcement spending provisions and to tighten restrictions on local governments seeking state appropriations after audits or without required affirmations. SB 1548, the next Live Local Act iteration by Sen. Claddie Ude, was also reported favorably; it expands where Live Local projects may be located and adds fair-housing protections. SB 968 on home backup power systems, by Sen. McLean, was reported favorably after testimony from builders and energy-related stakeholders, with the sponsor noting he was still working on amendments to refine permit provisions. The committee then approved CS/SB 698, by Sen. Martin, which allows building permits for single-family homes to be issued before septic permits are finalized if application has been made, while still requiring septic approval before occupancy. Builders testified that septic permit delays were causing lengthy project delays and contract cancellations. The committee also reported favorably SB 1320, by Sen. Martin, requiring county tax-increase referenda to include a Department of Financial Services spending analysis if available; the sponsor said the goal was to give voters more standardized fiscal information, while opponents argued existing law already provides similar transparency. SB 484, by Sen. Avila, on data centers, was reported favorably after an amendment adding a knowledge requirement to the foreign-country-of-concern service prohibition; the bill addresses local planning authority, nondisclosure agreements, utility tariff requirements, and water-use limits for large data centers. The committee also reported favorably SB 1118, by Sen. Avila, creating a one-year public-records exemption for data-center location and proprietary information, with testimony split between economic-development supporters and transparency concerns. Finally, the committee took up SB 706, by Sen. Mayfield, preempting naming of major commercial service airports to the state and designating Palm Beach International Airport as Donald J. Trump International Airport subject to federal and trademark conditions; it was reported favorably after questions about local input and airport naming. The committee then heard extensive public testimony on SB 1134, by Sen. Yarbrough, which would prohibit counties and municipalities from funding, promoting, or taking official actions related to DEI and would create penalties and a private right of action for residents. The sponsor argued the bill was aimed at preventing taxpayer-funded DEI programs and cited examples from Jacksonville and other jurisdictions; opponents said the bill was vague, overbroad, and would chill local programs, public education, and civil-rights-related activities. The transcript ends during continued public testimony on SB 1134, with no final committee action shown in the excerpt.
MN

Minnesota 2025 1st Special Session

House Environment and Natural Resources Finance and Policy Committee 2/20/25

Environment and Natural Resources Finance and Policy

Transcript Highlights:
  • We have a robust monitoring network, as well as work with local partners on receiving their data.
  • Based also on that monitoring data, then we work to regulate facilities as directed by the Clean Air
  • We have a robust monitoring network, as well as work with local partners on receiving their data.
  • coast based also on that monitoring data coast based also on that monitoring data then<00:24:08.880
  • <00:37:20.200> management Communications data management Communications data management facilities
Bills: HF276, HF413, HF411
FL

Florida 2026 Regular Session

Governmental Oversight and Accountability Feb 2nd, 2026

Governmental Oversight and Accountability

Transcript Highlights:
  • Okay, Tab 6, Senate Bill 1192 on customer service callback queues.
  • Under the program, a customer will have the option to be placed in a callback queue to receive a call
  • timeliness of our government services to Floridians and will help achieve the standard set by the Florida Customer
Summary: The committee heard several bills and confirmations, with most measures reported favorably. Senate Bill 330 clarified the heart disease presumption for firefighters, law enforcement, and correctional officers, codifying the medical definition of heart disease and allowing transferring law enforcement officers to rely on a prior physical if a new agency does not provide one. Support was waived in by the Florida Smart Justice Alliance and the Fraternal Order of Police, and the bill passed unanimously. Senate Bill 526, as amended by a delete-all amendment, addressed commercial construction contracts, permit standards, fee reductions when private providers are used, floodproofing, product approval categories, and adoption of certain electrical code standards; it drew support from several construction and business groups and one opposing appearance, then was reported favorably. Senate Bill 1192 created a pilot program for callback queues at the Department of Commerce and Department of Children and Families to reduce hold times for callers seeking re-employment assistance and public benefits, and it also passed favorably. Senate Bill 1078 established transition procedures for a governor-elect, including agency liaisons, briefing materials, office space, and access to records; an amendment shifted IT support to the Department of Management Services, narrowed access to confidential records, and increased penalties for unauthorized disclosure, after which the bill was approved. Senate Bill 7022 extended a public records exemption for classroom examinations and assessment instruments through 2031 and expanded coverage to school district boards and public schools; it was also reported favorably. Senate Bill 862, as amended, set a $60,000 salary goal by 2030 for state correctional officers, probation officers, and institutional security specialists, with annual raises subject to appropriations; members and witnesses emphasized recruitment, retention, and safety, and the bill passed. Senate Bill 1250 removed the requirement that the Commission on Human Relations use registered mail for certain notices under the Florida Civil Rights Act, allowing less expensive notice methods, and it was reported favorably. Senate Bill 1698 allowed certain employers to post required workplace notices electronically instead of physically, and it passed without opposition. The committee also recommended confirmation of 10 appointees to the Florida Commission on Human Relations and the State Retirement Commission. The most extensive debate centered on Senate Bill 1072, which created an anti-Semitism task force within the Department of Legal Affairs to review anti-Semitism in Florida, improve community relations, advise on law enforcement training, assess digital media literacy efforts, evaluate hate crime statutes, and recommend policy changes. The sponsor said the bill was intended to address a growing problem and noted that Florida already uses the Holocaust Remembrance definition of anti-Semitism in statute. Numerous speakers opposed the bill, arguing it could chill protected speech, especially criticism of Israel, and could be used selectively against students, activists, Muslims, Arabs, and Jewish anti-Zionists; several also said existing hate-crime and civil-rights laws were sufficient and that the task force should include protections against Islamophobia and anti-Arab hate. One member raised concerns about the constitutionality of creating such task forces in light of prior actions by the Attorney General. Despite the opposition, the bill was reported favorably on a party-line style vote with Senator Bracey Davis voting yes along with the majority. Senate Bill 1642, the Freedom in the Workplace Act, was also heard and drew significant questioning. The bill would bar public employers and contractors from requiring pronoun use, certain gender-identity-related training, or non-binary sex options on forms, and would protect employees and contractors from adverse action based on religious, moral, conscience-based, or biology-based beliefs. Senator Polsky questioned whether the bill could interfere with anti-harassment training and workplace discipline, while the sponsor said the measure was meant to prevent government coercion and extend protections similar to those in school settings. The transcript cuts off before the final disposition of this bill.
MN

Minnesota 2025-2026 Regular Session

House Commerce Finance and Policy Committee 3/18/26

Commerce Finance and Policy

Transcript Highlights:
  • And then the existing statute for refunds is 14 days after the 72-hour new customer period.
  • We can decide what we want to have in the state of Minnesota whether it's crypto or AI or data centers
  • , the people bringing the customers, the people bringing the tickets<00:48:42.319> to<00:48:42.480
  • Those are places with no Fan Protect guarantees, no customer service, and no accountability.
  • no fan protect guarantees, no customer no fan protect guarantees, no customer service,<01:12:59.600
TX
Transcript Highlights:
  • This meant that customers. could have paid 5% more on their satellite TV. of the video streaming does
  • So there's real analytics and data being done. So it's an aggregate.
  • She has a customer that wants. to purchase that stock, and so the trade is executed.
  • to the customer that we're making the delivery to.
  • The dealer and the customer would only be able to who inspect and test drive the vehicle, if that customer
OK

Oklahoma 2026 Regular Session

Senate Legislative Session Apr 16th, 2026 at 09:30 am

Oklahoma Senate Floor Meeting

Transcript Highlights:
  • It is the custom and tradition of the Senate that we begin our sessions each day with a prayer.
  • I'd like for the author to explain what economic data projections were done to support the likelihood
  • They have constant turnover, and I think it highlights what we've seen in terms of the data across our
  • The... ... data shows us 48% below market rate.
  • If we didn't have customers... ...coming in to get their mufflers changed or an oil change because the
HI

Hawaii 2026 Regular Session

EEP Public Hearing - Tue Feb 17, 2026 @ 9:30 AM HST

Energy & Environmental Protection

Transcript Highlights:
  • to the customer. to the customer.
  • Um, but, you know, it comes through in lower rates for customers at the end of the day.
  • for customers at the end of the day. for customers at the end of the day.
  • <00:20:40.400> to<00:20:40.640> be verification of water data to be verification of
  • water data to be published<00:20:40.960> on<00:20:41.200> a<00:20:41.360> public
Summary: The committee heard testimony on a bill to expand the solar energy tax credit for single-family residential properties by removing certain cap amounts and raising the adjusted gross income limits for taxpayers to elect a refund of excess credits. The Hawaii State Energy Office and Department of Taxation both said they were standing on written testimony, while industry and advocacy groups largely supported the measure. Members questioned whether the income thresholds were set appropriately, how many taxpayers would be affected at different income levels, and how many would qualify for refundable treatment; Taxation said it did not yet have the requested numbers but was preparing a fiscal estimate. A major issue raised was drafting and administration: witnesses said the bill appears to apply differently to owner-purchased systems versus third-party leased systems, and Taxation said it likely could not easily verify household income for leased systems or cross-reference different taxpayers. Discussion also covered whether the credit should remain refundable, whether credits should be limited to amounts actually expended, and whether the bill should instead be structured to keep the credit with the system owner or lessor, with concerns about equity, market effects, and possible incentives to lease rather than buy. The committee then moved to HB 2316, which would align state restrictions on lead materials in drinking water infrastructure with federal Safe Drinking Water Act requirements. The Department of Health and other supporters testified in favor, and there were no questions from the chair. Next, HB 1566 on energy efficiency would require state agencies to use energy-efficient lighting, with the Hawaii State Energy Office providing technical assistance and a compliance survey prioritized for first responder facilities; testimony from state agencies and advocates was in support, and again there were no questions. For HB 1926 on Red Hill, the Department of Land and Natural Resources, the Board of Water Supply, and multiple organizations and individuals supported funding for remediation studies, environmental monitoring, groundwater research, independent testing, and a public dashboard, with DLNR emphasizing that decades of work remain necessary even after defueling and that the bill supports ongoing university and community partnerships. The committee then heard HB 1673 on landfill units. The Department of Health initially said it was in support but later corrected the record and stated it strongly opposes the measure, saying the bill would undo protections enacted last session that keep landfills out of areas over aquifers; the Board of Water Supply also opposed repeal of those protections, while the City and County of Honolulu supported the HD1 version that leaves siting decisions to the counties. Sierra Club of Hawaiʻi and the Energy Justice Network opposed the bill, arguing the original protections should remain and that the amended version had confused commenters; supporters of the original version urged restoring it and considering additional language on ash.
OK

Oklahoma 2026 Regular Session

Senate Legislative Session Apr 28th, 2026 at 09:00 am

Oklahoma Senate Floor Meeting

Transcript Highlights:
  • President, it requires a hyperlink to said data.
  • This is called the Data Center Ratepayer Protection Act.
  • And do you have any data that shows that this program will improve that?
  • And any data on? I think it's great if it works. You, Mr.
  • There is data that this is helping save lives.
TX

Texas 89th Regular

Licensing & Administrative Procedures Apr 1st, 2025

Licensing & Administrative Procedures

Transcript Highlights:
  • Brand new customers because, you know, we all get unsolicited emails every day, hundreds of them.
  • I have looked at a lot of data that we had internally and the use of our resources.
  • don't want to refer to a bill you testified on yesterday in another committee, but who pays for the data
  • For example, there are three commissions currently that are collectively... funding a shared data system
  • How do you get out, or let's say a state... that is not participating in the data?