Video & Transcript Research : 'centralized work reporting system'
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MN
Transcript Highlights:
- From a funding standpoint, we use a system called MARS, and MARS reports are done.
- From a funding standpoint, we use a system called MARS, and MARS reports are done.
- We're working right now on a modernization of the data systems that we have, and we're really behind
- They are working on standardizing their systems from how they code data with the guidance of the pilot
- ><00:43:04.720>
systems working on standardizing their systems working on standardizing their
AZ
NM
New Mexico 2025 Regular Session
IC - Legislative Health and Human Services Oct 6th, 2025
Legislative Health & Human Services Committee
Transcript Highlights:
- News & World Report.
- Again, the excellent work is very evident, but when we look at the accounting and the way we report on
- Care Work Group.
- The Bernalillo County Behavioral Health Systems Care Work Group is tasked with expanding mental health
- dashboards, and annual reports.
CA
California 2025-2026 Regular Session
Assembly Education Committee Jul 16th, 2025
Transcript Highlights:
- However, as we began to work on this, along with Tanya, we uncovered other serious gaps in the system
- I work with Paris Hilton's organization.
- how vital the work is.
- I think that does require more work.
- that has worked on this with us.
Summary:
The Assembly Education Committee met without a quorum for much of the hearing and heard several bills out of order. SB 249 by Senator Umberg would move county board of education elections from the primary to the statewide general election. Supporters, including the League of Women Voters and many educators, argued the change would increase turnout and make the electorate more representative. The Orange County Board of Education opposed the bill, saying it would increase costs, reduce local control, and bury education races on crowded general-election ballots. The chair and members discussed turnout, cost, and representation, but the bill was held pending a quorum.
Senator Grove presented SB 373, which adds safeguards for California students placed in out-of-state non-public schools through IEPs. The bill would require more robust LEA and CDE oversight, including annual site visits, student interviews, quarterly contact, stronger certification standards, and restrictions on prone, supine, and mechanical restraints. Testimony from a survivor of an out-of-state placement and from advocates emphasized abuse, neglect, and the need for stronger monitoring. There was broad support and no opposition testimony, but the measure was also held pending a quorum.
Senator Ashby presented SB 568, the epinephrine in schools modernization act, to clarify and expand requirements for stocked epinephrine so they clearly apply to all public schools, including preschool programs. School nurses and medical experts said the bill would close gaps created by universal preschool and ensure life-saving treatment is available for anaphylaxis. The committee discussed dosing and implementation, and the bill was supported without opposition testimony. The committee also heard SB 414, the Charter School Accountability Act, which would strengthen fiscal oversight, audit standards, and transparency for charter schools and authorizers. Supporters said it responds to fraud and audit findings while preserving charter flexibility; opponents, including school employees and teachers, said it did not go far enough on authorizer accountability and small-district oversight. After discussion, the committee voted 7-0 to pass SB 414 as amended to Appropriations.
The committee also briefly heard SB 743 by Senator Cortese, which would create an equalization reserve account to provide additional funding to underfunded school districts and reduce funding inequities tied to ZIP code. The author said the bill would support student achievement and teacher retention over time. The transcript cuts off before testimony or action on SB 743 was completed.
OK
Oklahoma 2026 Regular Session
House of Representatives Second Regular Session of the 60th Legislature Day 44 Morning Session Apr 21st, 2026
Oklahoma House Floor Meeting
Transcript Highlights:
- And when the work becomes discouraging and, Our own agendas, and when the work becomes discouraging and
- We go where Oklahomans live, work, and learn.
- And we're not doing that work alone.
- So proud of you and the work you are doing.
- For me, political work has always been spiritual work, not in the religious way, but in the we are interconnected
Bills:
HB4028, HB4075, HB4077, HB4074, HB4076, SB1221, SB1921, SB2118, SB1932, SB2134, HCR1025, SB1432, HCR1024, HCR1022, SB1122, HB4029, HB4063, HB4073, HB4078, SB1936, SB44, SB237, SB248, SB1360, SB985, SB1204, SB1239, SB1307, SB2143, SB1428, SB1390, SB1400, SB1405, SB1732, SB1832, SB1859, SB1989, SB2018, SB1427
Keywords:
tax deduction, venture capital, economic development, Oklahoma, investment, water resources, appropriations, funding, state treasury, infrastructure projects, emergency act, emergency management, disaster relief, pandemic response, state appropriations, HB4074, Health Care Workforce Training Commission, Health Care Workforce Revolving Fund, health workforce, health care workforce
Summary:
The House opened with roll call, prayer, the Pledge of Allegiance, and several recognitions and introductions, including Deer Creek students, Skiatook Chamber members, Sand Springs youth leaders, and international visitors studying U.S. energy policy. The chamber also honored the Nurse of the Day, Marla Lyceum, and heard a lengthy farewell speech from Minority Leader Munson reflecting on her service, constituent work, leadership, and bipartisan relationships.
Members then took up several special presentations and resolutions, including HCR 1024 recognizing Route 66 Day and its economic importance, HCR 1022 honoring National Lineman Appreciation Day, and a citation for Langston University Day at the Capitol. The House also recognized Deputy Kenton Blumenthal as Oklahoma’s 2025 Officer of the Year for heroic actions during a dangerous pursuit. Later, the House introduced the pages of the week.
On legislation, the House passed SB 1122 on ad valorem tax, which supporters said would equalize tax treatment for broadband infrastructure and promote business fairness, over some concern about tax policy and revenue impacts. The chamber also passed HB 4029, HB 4063, HB 4073, HB 4078, and SB 1936, with emergency clauses adopted on the first four. HB 4063, which referred two previously approved state questions to a special August election, drew extended debate over ballot timing, turnout, and whether combining the questions was appropriate; it ultimately passed and the special election referral was approved. SB 1936, which elevates falsely impersonating a law enforcement officer to a D1 felony, passed unanimously.
FL
Florida 2025 Regular Session
February 5, 2025 - 09:00 AM
Transcript Highlights:
- I've worked in that space for years.
- We work for you all.
- A lot of other state DOTs are centralized and deliver their program from a central headquarters location
- All right, if you look at how we work and how our funding sources work and how we build our program,
- We have over 3,000 systems, whether it be applications or background systems that are running.
Summary:
The committee heard introductory remarks from Chair LaMarca and members, then received presentations on electric utility planning, transportation infrastructure, and broadband deployment. Public Service Commission staff explained how Florida’s utilities plan for reliability and cost through 10-year site plans, demand forecasting, and economic dispatch. The presentation emphasized Florida’s residential-heavy load, growing EV demand, expanding solar and battery storage, continued reliance on natural gas combined-cycle plants, and the role of nuclear power. Members asked about energy efficiency, rates, renewable options beyond solar, cybersecurity, grid resilience, data centers, and small modular nuclear reactors; the witness said efficiency programs are reviewed every five years, utilities must balance reliability and affordability, and large new loads like data centers generally must pay for their own infrastructure needs.
Department of Transportation Secretary Jared Perdue described FDOT’s five-year work program, decentralized district structure, and funding mix, noting that the agency is predominantly state-funded and prioritizes maintenance and preservation before expansion. He highlighted record investment levels, major congestion-relief projects, toll-road revenues, seaport and airport partnerships, spaceport investments, workforce and equipment needs, and emerging technology such as advanced air mobility. Members asked about project timing, MPO planning, rail and ferry funding, airport governance, winter storm preparedness, and flooding/sea-level rise; Perdue said faster delivery depends on resources, local governments lead transit operations with FDOT as a capital partner, and coastal and drainage projects are designed around storm surge and resiliency.
The Office of Broadband reported on six grant programs supporting infrastructure, community facilities, digital connectivity, and future digital capacity and broadband expansion. Director Leo Garcia said the office has awarded hundreds of millions of dollars across most counties, leveraged significant private investment, and focused heavily on rural areas. He noted that broadband efforts are intended to support telehealth, education, workforce development, and economic growth, and said the state has reduced the number of unserved locations from more than 400,000 to a projected 170,000 after current awards are completed. He also said the office needs additional budget authority for the upcoming digital capacity program and that the larger federal/state broadband deployment program will be used to reach remaining unserved and underserved areas.
HI
Transcript Highlights:
- in our you've done some preliminary work in our you've done some preliminary work in<00:22:28.559
- <01:12:34.920>
must that the civil service system must that the civil service system must - the work necessary?
- of Public Works to provide some of the equipment and the work necessary?
- developing uh a system like this to developing uh a system like this to address<02:29:00.600>
the<
Summary:
The committee held its first hearing of the 2025 session and began with housekeeping on testimony deadlines, hybrid participation rules, time management, and expectations for civility. The chair said testimony posted at least 24 hours in advance would be available to members and the public at the same time, late testimony would still be processed, and decision-making would generally be deferred to later in the day so morning hearings could adjourn before the noon floor session.
The first bill heard was HB 673 on emergency management. Hawaii Emergency Management Agency administrator James Barros testified in opposition, saying the bill could undermine the executive’s unity of command during emergencies and objecting to provisions allowing the legislature to terminate a state of emergency by a two-thirds vote. Members asked about the difference between an emergency order and a state of emergency, whether other states use legislative checks and balances, and whether long-running emergencies such as COVID-19 or homelessness should have clearer end conditions. Barros said the agency, along with the Attorney General’s office and the governor’s office, would review the language and that the issue is setting conditions for when an emergency ends.
The committee then heard HB 596, also on emergency management, which would clarify types of events that count as dangers and emergencies. Barros opposed the bill, saying the current list covers known hazards but should remain open-ended for future threats; he cited COVID-19 as an example of an unforeseen event and said the bill could limit flexibility. Members asked whether the list could be expanded, and Barros said the agency would look at that possibility. Testimony included support from the Grassroots Institute of Hawaii and concerns from the Tax Foundation of Hawaii about the bill’s special fund provisions; the committee also corrected testimony that had been submitted for the wrong bill.
The final measure discussed was HB 1060 on emergency preparedness and the Community Readiness Center Program. Barros explained the proposal as part of HEMA’s effort to build local readiness centers and community hubs, with an initial target of 10 communities through a federal grant and a longer-term concept of roughly 100 statewide. The Climate Advisory Team supported the bill’s intent but urged that centers be developed with strong community and nonprofit involvement through the HARRP program. The Department of Taxation offered comments on the special fund, and members raised questions about cost, size, use of existing school facilities, public messaging, and equity across communities. Barros said the centers would provide backup communications, power, water, and food for a community group, would not function as general shelters, and would be designed to help communities hunker down and recover after a disaster.
KY
Transcript Highlights:
- ...system because AOC is currently working on an electronic database that will be up and running
- , remove barriers to work.
- Our work on expungement is part of our work to support workers and working families.
- Our work on expungement is part of our work to support workers and working families.
- support workers and working work to support workers and working families.<00:15:56.240>
Our <00
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on State Administration and Regulatory Oversight Jun 21st, 2026 at 11:00 am
Joint Committee on State Administration and Regulatory Oversight
Transcript Highlights:
- ground. ...to be able to do the work on the ground, but I do just want to thank the committee for reporting
- We should be working together to get that history into the school systems.
- and the resulting systems... ...social and racial justice without the work of undoing settler colonialism
- Indeed, yesterday, many of us in the community were active and working on a report called No Longer Invisible
- Yesterday, many of us in the community were active and working on dealing with a report called No Longer
Summary:
The hearing covered a wide range of bills, with substantial testimony on commemorative days and several local development measures. Early testimony focused on competing proposals about Indigenous Peoples’ Day: Senator Comerford and others supported redesignating the second Monday in October as Indigenous Peoples’ Day, while several Italian American legislators and advocates opposed changing Columbus Day and instead urged a separate Indigenous Peoples’ Day on August 9 or another date. Committee members noted the long-running debate, discussed the state flag and motto review process, and emphasized that any changes would require legislation. No votes were taken during the hearing.
The committee also heard strong support for a Fred Korematsu Day bill, with testimony from advocates, legal organizations, community leaders, and Korematsu’s daughter. Witnesses described Korematsu’s resistance to Japanese American incarceration during World War II, argued that his story remains relevant amid current immigration and civil liberties concerns, and said the designation would help educate students and the public. A separate bill to designate September as PCOS Awareness Month drew testimony from Senator Miranda and health advocates, who described the disorder’s prevalence, frequent misdiagnosis, fertility and pregnancy risks, and the value of public awareness and education.
Other bills discussed included a Domestic Workers’ Rights Day proposal, supported by Representative Garcia and Representative Sousa, who spoke about the invisibility and vulnerability of domestic workers and the importance of recognizing their labor. The committee also heard support for a veteran suicide awareness and remembrance day, a Boston branch library and affordable housing project in Dorchester, and a Fall River waterfront redevelopment bill transferring land to the local redevelopment authority for a major mixed-use project. In addition, Senator Miranda testified in favor of a memorial portrait for former Representative Doris Bunty, highlighting her pioneering role in the legislature and Boston public housing. The hearing was hybrid and lengthy, with the chair repeatedly asking witnesses to be concise and noting that testimony would be public record.
NH
New Hampshire 2025 Regular Session
House Executive Departments and Administration (03/05/2025)
Transcript Highlights:
- is so thank you and I'd like to report is so thank you and I'd like to report to<03:15:50.840>
- Does someone wish to write a minority report? Does someone wish to write a minority report?
- I can write the minority report.
- I can write The Minority Minority Report I can write The Minority Report<03:32:15.960>
okay <03- <03:32:18.600>
Report <03:32:19.520>and write a Minority Report and write a Minority
Summary:
The hearing focused on House Bill 610, which would fold the Office of the Consumer Advocate into the Department of Energy rather than fully eliminate consumer advocacy functions. The prime sponsor argued the current office is small, funded by a special assessment on ratepayers, and duplicative of DOE work. He said moving the function to DOE would streamline energy policy review, reduce bureaucracy, and better focus the larger agency on lowering residential energy costs. He also disputed claims that the Consumer Advocate is independent, saying the office is appointed through a political process similar to DOE leadership.
Committee members and the sponsor discussed whether the bill would actually relocate existing positions or replace them, and whether the Department of Energy would absorb the cost of the transferred staff. The sponsor said the fiscal note shows roughly a million-dollar reduction in both revenue assessment and spending, and that the bill would effectively reduce the office from five positions to three. He also defended his cost estimates for energy-code-related housing impacts and said the Consumer Advocate has sometimes supported policies he считает increase costs, such as energy-efficiency measures and building code changes. He argued the office should focus more on energy supply and generation, including natural gas and nuclear, rather than efficiency alone.
Representative Wendy Thomas testified in opposition, saying the Consumer Advocate is an important, fair, and impartial voice for ratepayers and warning that the bill was fiscally irresponsible because the incumbent could still be owed salary and benefits if the office were repealed. She also said the bill’s drafting was confusing and that the Consumer Advocate’s role is to push back on utilities on behalf of consumers. Other members raised questions about whether the DOE would simply inherit the same political appointment structure and whether the bill would meaningfully lower bills. No vote was taken in the excerpt; the chair indicated additional testimony would follow, and the Department of Energy was present to answer questions.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on the Judiciary Jun 21st, 2026 at 01:00 pm
Joint Committee on the Judiciary
Transcript Highlights:
- I feel like the medical system failed me, and I worked so hard for my reputation, and everything was
- I have worked for 15 years with people living with psychosis, both in research and in my clinical work
- In healing from that awful experience, I did a lot of inner work, but also used my systems brain to understand
- There are many reports documenting that people in the carceral system receive substandard pregnancy care
- They did remarkable work.
Summary:
The Joint Committee on the Judiciary heard testimony on a wide range of bills, with much of the discussion focused on housing stability and maternal mental health. On H. 1924/S. 1171, supporters including Sen. Joan Lovely, Rep. Jim O’Day, physicians, advocates, and people with lived experience urged the committee to create legal protections and treatment pathways for defendants who experienced postpartum psychosis or other perinatal mood disorders within 12 months of giving birth. Testimony emphasized that these conditions are rare but severe, often treatable, and can lead to tragic outcomes if criminalized rather than addressed through screening, expert evaluation, treatment, and, in some cases, resentencing or mitigation. Committee members asked about diagnosis years after the fact and how the Illinois law has worked; witnesses said retrospective diagnosis is possible and that the Illinois model has led to some successful resentencing petitions and broader awareness.
Housing-related bills drew substantial testimony. On H. 1983/S. 1071, witnesses described “zombie” subordinate mortgages that were sold years after borrowers believed they had been resolved, then resurfaced with large balances and foreclosure threats. Supporters said the bill would require disclosures and court review to prevent unlawful servicing and foreclosure practices. On H. 1952, advocates from the Massachusetts Law Reform Institute, tenants, and legal services providers backed a permanent statewide right to counsel in eviction cases, citing data showing strong tenant outcomes and the importance of quality control, multilingual outreach, and full representation. On H. 1895/S. 1184, testimony supported codifying a two-tier summary process in eviction court and prohibiting defaults at the initial case-management stage. On H. 1883, a small property owner supported rent escrow as a way to protect landlords from bad-faith nonpayment while preserving tenant rights.
The committee also heard testimony on bills addressing discriminatory housing covenants, tenant oversight, and homelessness. On H. 1762/S. 1080, a housing advocate supported removing void restrictive covenants from deeds, describing the Dirty Deeds Project and the lingering harm of racist language in property records. On H. 1814, tenants and advocates described harassment, retaliation, security problems, and lack of accountability in subsidized housing, arguing for an Office of the Tenant Advocate within the Attorney General’s Office. On S. 1120, multiple witnesses supported a bill of rights for people experiencing homelessness, saying it would affirm the right to rest and seek shelter, reduce criminalization, and extend anti-discrimination protections. No votes or final actions were taken during the hearing; the committee primarily received testimony and questions on the bills.
US
US Federal 2025-2026 Regular Session
Hearings to examine the nomination of Kashyap Patel, of Nevada, to be Director of the Federal Bureau of Investigation, Department of Justice. Jan 30th, 2025 at 08:30 am
Senate Judiciary
Transcript Highlights:
- Responders continue their recovery effort, and as investigators begin their work, Congress will work
- Through tireless work, Mr.
- system.
- Reporting to law enforcement works. It allows us...
- You did all the work.
CA
Transcript Highlights:
- So what we built is a system where the regions are working hard, local governments and stakeholders at
- work better, work more efficiently, and then more effectively achieve those outcomes.
- So it's not working.
- So it's not working.
- nation's interstate system.
Summary:
The Senate Transportation Committee heard several transportation, climate, and vehicle-related bills. SB 1087 by Senator Cabaldon proposed modernizing SB 375 regional planning by moving plans from a four-year to an eight-year cycle, clarifying agency roles, aligning funding programs with regional climate plans, and reducing duplicative process costs. Supporters from MPOs and environmental groups said it would improve efficiency and implementation; opponents warned it could weaken climate accountability, expand vehicle miles traveled concerns, and reduce public participation. SB 1315, also by Senator Cabaldon, would require manufacturers to report software updates for semi-autonomous vehicle features to the Insurance Commissioner to build data for future policy; it drew no opposition. SB 1275 by Senator McNerney would replace the state sales tax on motor vehicles with a higher vehicle license fee to preserve a federal tax deduction and reduce money sent to Washington, with LAO providing technical testimony on the tax structure.
The committee also heard SB 1287 by Senator Hurtado, which would create a tax credit to spur private investment in short-line railroad infrastructure. Supporters said it would improve freight efficiency, safety, emissions, and rural economic development; there was no opposition. SB 1064 by Senator Daly would reduce the frequency of clean truck checks for very low-mileage heavy-duty and off-road diesel vehicles, with supporters saying it would save time and costs and opponents asking for CARB analysis before taking a position. SB 1375 by Senator Cortese would streamline environmental review for certain transit and rail projects that have already undergone extensive prior review, while preserving other environmental laws; it received broad support and no opposition. SB 1392, also by Senator Cortese, would expand the smog exemption for certain collector vehicles used mainly for shows, parades, and historic display; classic car and lowrider supporters backed it, while air quality groups opposed it as likely to increase emissions and weaken smog-check accountability.
After testimony, the committee took up motions and later completed roll calls once a quorum was established. SB 1213 was placed on the consent calendar and approved. SB 1087, SB 1315, SB 1275, SB 1287, SB 1423, SB 1064, SB 1375, and SB 1392 were all reported out of committee, generally to the Senate Appropriations Committee, with SB 1392 receiving the closest vote and some opposition from members. The committee also briefly discussed another bill on active transportation funding tied to SB 79 areas, and that measure was approved after amendments and a roll call vote.
TX
Transcript Highlights:
- Justice system.
- As Einstein said, if you do something that doesn't work. ...work and you do it again, it's a definition
- The courts, the court system, our justice system should be wide open—wide open to you and to any victim
- According to a 2024 RAND research report, which we have provided a synopsis and a link to the full report
- We work really hard for our family. I have worked my whole life. I have three kids.
Bills:
HB4806
Keywords:
civil action, damages, health care services, noneconomic damages, negligence, legal standards, 1184, house, all
CA
California 2025-2026 Regular Session
Assembly Privacy and Consumer Protection Committee Apr 22nd, 2025
Transcript Highlights:
- What worked for her at 13 did not work for her at 16. Parental controls were useless.
- Requiring platforms to implement reporting systems for child sexual abuse material.
- AB 1137 builds on that work by ensuring that those systems are not only available but effective and centered
- For example, Amazon has developed a centralized AI system that can detect union-friendly phrases and
- You got it all worked out? Yes, we've got it worked out. Okay. Final comments?
Summary:
The committee first heard AB 56, which would require social media platforms to display a warning label about potential mental health harms from prolonged use, with amendments shortening the initial warning and allowing immediate access to the platform. The author and supporters, including a parent who lost a daughter to suicide and a therapist, argued that social media contributes to teen anxiety, self-harm, and other harms and that families need clearer public health information. Opponents from tech and civil liberties groups argued the bill would be ineffective, burdensome, and likely unconstitutional, saying it would create warning fatigue and should be replaced by more targeted tools and digital literacy measures. Several members discussed emergency access concerns, language access, and whether the warning should be more actionable; the bill was moved on a 9-0 vote to the Judiciary Committee.
The committee then took up AB 358, which would amend CalECPA to allow law enforcement, with the victim’s consent, to inspect certain abandoned tracking or surveillance devices found in a victim’s home, vehicle, or personal property without first obtaining a warrant. The author and a San Diego prosecutor said the bill is narrowly tailored to devices used solely for spying and is intended to help stalking and domestic violence survivors act quickly before evidence is lost. Opponents from EFF and the ACLU warned the bill would weaken warrant protections, create a loophole around CalECPA, and reduce transparency and accountability. Members debated Fourth Amendment issues, abandonment, and the practical need for rapid access; the bill passed the committee on a 9-0 vote to Appropriations.
The committee also heard AB 1137, which builds on last year’s CSAM reporting law by allowing any user to report child sexual abuse material, requiring clearer reporting mechanisms, adding human review in some cases, and mandating third-party audits and public reporting. Supporters, including survivor advocates and a parent of a child victim, said the bill would reduce the burden on survivors and improve removal of abusive content. Tech industry opponents said they support the goal but objected to the human-review mandate, public audit disclosures, and enforcement provisions, arguing they could create security risks and compliance burdens. Members generally supported the bill’s intent but raised questions about audit frequency and human review; the bill was moved on call with seven votes at the time of the transcript.
CA
Transcript Highlights:
- So what we built is a system where the regions are working hard, local governments and stakeholders at
- work better, work more efficiently, and then more effectively achieve those outcomes.
- We're working on plural still.
- interstate system.
- I want to make that paradigm work.
WY
Wyoming 2026 Regular Session
House Floor Session-Day 8, February 18, 2026-AM
Wyoming House Floor Meeting
AZ
Transcript Highlights:
- So thank you very much, Chiaj, for being here and continuing this work, the good work.
- SB 1781, law enforcement training alert systems. Public safety. SB 1782, one raise alert systems.
- SB 1781, law enforcement training alert systems. Public safety. SB 1782, one raise alert systems.
- Reports of standing committees.
- That is how the system is supposed to work and how it has worked for hundreds of years.
MN
Transcript Highlights:
- The motion prevails. motion to adopt the committee reports. motion to adopt the committee reports.
- On the adoption of the committee reports On the adoption of the committee reports and<00:06:19.440
- reporting back. Thank you. reporting back. Thank you.
- Um, we hope to do work for small businesses, more work in health care, more work in food support.
more <01:22:00.320>work um more work in health care, more work um more work in health
TX
Texas 89th 2nd C.S.
Senate Committee on Health and Human Services Apr 8th, 2026
Health & Human Services
Transcript Highlights:
- Some of this data is reported, put into a computer system, and then reported even to the federal government
- our new IT system, we actually have a module called Integrity Central.
- our new IT system, we actually have a module called Integrity Central.
- No, that's the cost to, for the 6,000 eligibility staff, the work to system.
- That is the only path to a system that works long term.