Video & Transcript Research : 'dispatch'
Page 18 of 47
CA
California 2025-2026 Regular Session
Assembly Transportation Committee Apr 28th, 2025
Transcript Highlights:
- including ensuring the ability to reach first responders by dialing 911, ensuring that emergency dispatchers
- including ensuring the ability to reach first responders by dialing 911, ensuring that emergency dispatchers
Summary:
The committee heard and advanced several transportation-related bills, beginning with AB 431 on advanced air mobility. The author and supporters from AUVSI, Joby Aviation, United Airlines, Wisk Aero, the City of Long Beach, and Archer said the bill would create a statewide plan and technical framework for eVTOL/advanced air mobility infrastructure, public outreach, and local implementation. No opposition testified, and the bill passed the committee as amended to Appropriations on a unanimous roll call.
Members then took up AB 630 on abandoned or hazardous RVs. The author and supporters, including Los Angeles Mayor Karen Bass’s office, argued the bill would curb a cycle in which inoperable RVs are towed, auctioned cheaply, and returned to the streets by predatory buyers, while adding notice, recovery, and reporting requirements. Opponents from Western Center on Law and Poverty and ACLU California Action warned the bill would destroy RVs that serve as shelter for unhoused residents and could worsen homelessness. After discussion about the bill’s focus on dismantling rather than towing, the committee passed AB 630 as amended to Appropriations.
The committee also approved AB 314, which would support transit-oriented development around planned and existing high-speed rail stations; AB 1223, which gives Sacramento County communities more flexibility to use local transportation revenues for related infrastructure supporting infill development; AB 1111, which adds flexibility to the zero-emission school bus transition for rural and disadvantaged districts; AB 1190, which caps fees charged by DMV business partners and requires clearer disclosure of the official DMV site; AB 987, which limits unreasonable towing fees and related charges; and AB 911, which creates a narrow exemption from Advanced Clean Fleets rules for telecommunications bucket trucks and sail-on-wheels used in emergencies. Most bills drew support from local governments, industry, or consumer groups, while AB 1111 and AB 911 drew opposition from clean transportation and environmental advocates concerned about weakening emissions goals. All of the bills were reported out as amended to the Committee on Appropriations, with recorded roll-call votes and several members adding their names as co-authors or supporters.
MN
Minnesota 2025 1st Special Session
Human services committee considers HF973 3/12/25
TX
Transcript Highlights:
- Dispatched students being funneled into group homes without.
- We know DRT advocates for sending dispatched students. students out of state for residential placement
Keywords:
special education, funding, individualized education program, visual impairments, accessibility, support services, state education code, SCR 5, Senate Concurrent Resolution 5, Texas School for the Deaf, TSD, Robert Rives, gymnasium naming, building naming, honorary resolution, commemorative resolution, deaf education, hard of hearing, Gallaudet University, alumni hall of fame
TX
Texas 89th Regular
Homeland Security, Public Safety & Veterans' Affairs Mar 5th, 2025
Homeland Security, Public Safety & Veterans' Affairs
TX
TX
Transcript Highlights:
- Senator Menendez: Not loans, as opposed to what we did with the incentive for the other thermal dispatchable
Summary:
The Senate Committee on Business and Commerce met with a quorum and took up a long list of House bills as pending business, voting to report many of them favorably to the full Senate. Bills reported favorably included HB 705, 1094, 2037, 3005, 3112, 3320, 3388, 3516, 3923, 4134, 4214, 4233, 4350, 4559, 4748, 4765, 5093, 5129, and 5196, with several also recommended for the local and uncontested calendar. Some measures were reported with committee substitutes, including HB 3516, HB 3848, HB 4211, and HB 14. HB 2488 and HB 3320 had some dissenting votes, while most other bills were approved unanimously or near-unanimously.
The committee spent the most time on HB 14, which Senator Schwertner explained would create the Texas Advanced Nuclear Energy Office in the governor’s office and the Texas Advanced Nuclear Development Fund. The substitute would appropriate $350 million this biennium for reimbursement-based grants to support nuclear generation, supply chain development, pre-construction work, and construction-stage costs, with approval from the lieutenant governor, speaker, and governor. Senators Menendez and Nichols asked clarifying questions about whether the program involved grants rather than loans, how reimbursable grants would work, and who would evaluate applications; Schwertner said the program was modeled on the Enterprise Fund and that the grants would not be loans.
After the committee had recessed, Senator Zaffirini asked to change her no votes on HB 4211 and HB 4233 to ayes so those bills could be placed on the local and uncontested calendar, while still registering no votes there. Senator Kolkhorst similarly asked to change her vote on HB 2488 to an aye for calendar purposes, while preserving her no vote. The committee then recessed again after completing its actions on the bills before it.
NH
New Hampshire 2025 Regular Session
House Finance Division III (02/27/2025)
Transcript Highlights:
- And then how many dispatches have been requested? Representative Walner has a question.
- And then how many dispatches have been requested?
- <01:29:04.320>
have <01:29:04.480>been how many um dispatches have been how many um - dispatches have been requested<01:29:05.679>
representative <01:29:06.159>walner <01:29 - The 23 is 18 and older, and I believe if you look at this, you'll see that the number of dispatches for
Summary:
The House Finance Committee’s Division 3 held a public work session on the Behavioral Health budget on February 27, 2025. The chair opened by explaining the schedule, materials, and deadlines for the budget process, and noted there would be no motions or votes in the division that day. Division of Behavioral Health Director Ktia Fox and DHHS CFO Nathan White then walked the committee through the division’s mission, structure, and budget materials, describing the division’s four bureaus: Mental Health Services, Children’s Behavioral Health, Drug and Alcohol Services, and Homeless Services, along with the policy unit. They emphasized the division’s role in oversight, technical assistance, quality assurance, contracting, and the continuum of care from prevention and early intervention through crisis and residential services.
Much of the discussion focused on major programs and funding lines, including the 988 Lifeline contract with Headrest, a technical assistance contract with UNH, Medicaid pass-through payments to New Hampshire Hospital and Glencliff, crisis response services, cold-weather homeless responses, housing supports, and the children’s system of care. Members asked about the UNH contract, the 988 program, crisis stabilization centers, and the peer certification program; Fox explained that the peer certification is a training-and-credentialing pathway for people with lived experience to enter community-based behavioral health work, not a volunteer program. The committee also discussed the “Choose Love” program, which Fox said was created after the Sandy Hook tragedy to build resilience and strength-based emotional regulation in schools and communities.
On the children’s side, Fox described the system of care account as the place where many contracted services are budgeted, including community mental health centers, care management entities, rapid response services, and residential programs. Members asked about temporary staffing, and Fox said roughly $500,000 in temporary staff costs shown in the current year would not be spent next year because the money came from a nonlapsing appropriation in HB 1573 for oversight of children’s residential services. She also said provider rate increases were a prioritized need but were not funded in the governor’s current budget, and that the Children’s Behavioral Health Resource Center was not funded, resulting in about a $1 million reduction. The session ended while the division was still moving through the children’s behavioral health slides, including questions about the Fast Forward high-fidelity wraparound program and medication management.
MN
Transcript Highlights:
- couple of months and where we saw paramilitary organizations operating signal chat groups and, um, dispatching
- couple of months and where we saw paramilitary organizations operating signal chat groups and, um, dispatching
- couple of months and where we saw paramilitary organizations operating signal chat groups and, um, dispatching
- couple of months and where we saw paramilitary organizations operating signal chat groups and, um, dispatching
US
US Federal 2025-2026 Regular Session
Business meeting to consider pending calendar business. Apr 30th, 2025 at 09:00 am
Commerce, Science, and Transportation Committee
Transcript Highlights:
- Blackburn's Enhancing First Response Act would improve emergency response. by reclassifying emergency dispatchers
NH
Transcript Highlights:
- in and so on, and put a dispatcher on the board that runs the program, and it would allow using the
- <03:29:39.680>
in <03:29:40.000>and uh that would let the dispatchers in and uh that - would let the dispatchers in and so<03:29:40.479>
on <03:29:41.600>uh <03:29:41.840> - and<03:29:42.160>
put <03:29:42.399>a <03:29:42.640>dispatcher <03:29:43.200 - so on uh and put a dispatcher on the the advisor,<03:29:44.640>
the <03:29:44.880>board
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Telecommunications, Utilities and Energy Jun 21st, 2026 at 01:00 pm
Joint Committee on Telecommunications, Utilities and Energy
Transcript Highlights:
- You might be surprised to learn that one of our most engaged riders, Julie, a retired police dispatcher
- people you might be surprised to learn that one of our most engaged riders Julie a retired police dispatcher
Summary:
The committee on Telecommunications, Utilities and Energy heard testimony on several transportation and clean-fuel bills. Supporters of H. 3535 argued for delaying or pausing enforcement of Massachusetts’ zero-emission vehicle sales mandate, saying the current ACC2 timeline is unrealistic given low ZEV sales, limited charging infrastructure, dealer inventory concerns, and potential economic impacts on dealerships, consumers, and tax revenue. Opponents of that approach, including automakers and clean transportation advocates, said the state should stay on course with electrification and that the mandate is necessary to meet climate goals. The committee also heard support for H. 3570/S. 2326 to update vehicle emission standards for municipal and utility fleets, with municipal utility representatives saying current electric truck technology, charging access, and costs make the rules impractical for critical public services.
A major portion of the hearing focused on S. 2246, the Freedom to Move Act, which would require MassDOT and regional planning agencies to set vehicle miles traveled reduction goals and align transportation spending with climate targets. Supporters said the bill would better coordinate transportation planning, encourage transit, biking, and walking, and help Massachusetts meet emissions goals while saving money and improving public health. Some committee members raised concerns that the bill could duplicate existing transportation climate mandates and could disadvantage rural residents who must drive long distances; witnesses responded that the bill is meant to add coordination and flexibility, not impose a one-size-fits-all solution.
The committee also heard testimony on H. 3448, which would set deadlines to electrify school buses and public fleets and create programs for private fleet electrification. Advocates said fleet electrification is a practical way to cut emissions, improve air quality, and save money over time, especially for schoolchildren exposed to diesel exhaust. Several witnesses also supported low-carbon fuel standard bills H. 3576 and S. 2251, arguing they would reduce fuel carbon intensity and generate revenue for charging and clean-fuel investments. Others, including a coalition opposed to private jet expansion, objected to the bills’ treatment of sustainable aviation fuel, saying it is not scalable, is expensive, and could create land-use and food-supply tradeoffs. No votes or formal committee actions were taken in the hearing excerpt provided.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on State Administration and Regulatory Oversight Jun 21st, 2026 at 10:30 am
Joint Committee on State Administration and Regulatory Oversight
Transcript Highlights:
- In addition to providing more equitable treatment as compared with municipalities who run these dispatch
- the continued sustainability of the key regional resource, providing enhanced 911 call-taking and dispatch
Summary:
The committee first heard testimony on a proposed Massachusetts baby bonds program, including H. 3429, S. 2146, and the Treasurer’s related bill H. 48. Treasurer Goldberg and a broad coalition of advocates, researchers, health professionals, and people with lived experience said the program would create trust accounts for children born into low-income families or in DCF custody, with funds available at age 18 for education, homeownership, business startup, or other long-term asset-building uses. Supporters argued the program would help close the racial wealth gap, improve economic mobility, and not affect eligibility for financial aid or public benefits. Committee members asked about administration, investment returns, eligibility, and withdrawal rules; the Treasurer said the accounts would be held in trust and managed by her office with an advisory board, with funds accessible at 18 and usable through age 35 if the beneficiary remains a Massachusetts resident. No vote was taken during the testimony shown.
The committee also heard testimony on legislation establishing Lobular Breast Cancer Awareness Day, including S. 2666 and H. 4625. Senator Ross, Representative Badger, physicians, survivors, and advocates described invasive lobular carcinoma as difficult to detect because it often grows in lines rather than forming a lump, can be missed on mammography, and is underfunded and underrepresented in research and clinical trials. Witnesses said the bill would codify an annual October 15 proclamation to raise awareness, improve diagnosis, and encourage more targeted research and treatment. Committee members asked why the disease is so hard to detect, and medical witnesses explained the imaging challenges and the lack of lobular-specific protocols. The witnesses urged favorable reports.
The committee then took testimony on H. 4648, a bill concerning the purchase or lease of Fenn Farm in Stockbridge by the Stockbridge-Munsee community. Representative Davis, the Stockbridge Land Trust president, and the tribal president testified that the bill would remove a conservation restriction tied to a state MVP grant so the tribe could manage the land without a restriction that they said would conflict with tribal sovereignty and Indigenous stewardship practices. They said the parcel is a sacred site connected to Monument Mountain and that the restriction is unnecessary because the land is already surrounded by conserved property. The witnesses asked for favorable action on the bill.
Finally, the committee heard testimony on H. 3416, a resolution urging Congress to create a national infrastructure bank. Representative Senna and several advocates argued that an off-budget infrastructure bank could finance major repairs and upgrades to roads, bridges, rail, water systems, broadband, and housing without adding to the state budget, while creating jobs and supporting economic growth. Witnesses cited historical precedents for national infrastructure banks and said Massachusetts could benefit substantially from such a program. The transcript shown does not include a committee vote or final action on the resolution.
AR
Arkansas 2026 1st Special Session
LEGISLATIVE JOINT AUDITING Jun 5th, 2026
LEGISLATIVE JOINT AUDITING
Transcript Highlights:
- , please get those to the chair so we can have the proper agencies available, and we can quickly dispatch
- We can have the proper agencies available, and we can quickly dispatch with what needs to be done.
Summary:
The Legislative Joint Auditing Committee met on June 5 and first adopted the March 2026 minutes, then approved reports from the executive committee and the standing committees on counties and municipalities, educational institutions, and state agencies. The counties and municipalities report noted progress on delinquent private water and sewer audits, compliance improvements by Denning and Gum Springs, and a 60-day compliance window for Omer and Fargo; several reports were deferred, while others were referred to prosecutors, the Attorney General, or the Government Bonding Board. The educational institutions committee filed 103 audit reports, including findings for several school districts, and one Booneville School District finding was referred to law enforcement. The state agencies committee filed 13 reports and deferred one Department of Health report to August.
The committee then reviewed the State of Arkansas annual comprehensive financial report and single audit for fiscal year 2025. Legislative Audit reported clean opinions on the state’s financial statements, but identified two material weaknesses: insufficient internal controls at the Office of State Technology over threat monitoring and unauthorized access, and problems at the Division of Workforce Services with changes to year-end accounting estimates and documentation for unemployment-related receivables and payables. The single audit covered $12.4 billion in federal awards across 469 programs, with 16 major programs reviewed; auditors reported 33 findings, including 31 federal findings, $12.9 million in outstanding questioned costs, and qualified opinions for the Summer EBT program, the Coronavirus Capital Projects Fund, and the Child Care Development Fund cluster. Findings included improper advance draws and reporting issues in Summer EBT, documentation problems in broadband projects, and reporting/reconciliation issues in child care funding.
Members questioned agency officials from DHS, the Office of State Technology, the Department of Finance and Administration, the Department of Education, and Workforce Services about the findings and corrective actions. DHS said the Summer EBT issue involved drawing funds in advance and that procedures had been changed for the 2026 cycle; it also explained several repeat findings as timing or provider-enrollment issues. OST officials said they were expanding logging, endpoint detection, and enterprise monitoring, and described cybersecurity as a moving target requiring more investment and training. DFA and Workers’ Compensation officials discussed the workers’ comp fund’s actuarial position and said it should be monitored but did not require immediate action. Education officials said the child care reconciliation problems stemmed from a former employee’s failure to reconcile reports, that staffing and checks had been strengthened, and that the federal funding cut affecting child care was a separate issue. The committee voted to hold the two major state financial reports over until the August meeting, with members asked to submit specific questions in advance, and then received a special report on the Hot Spring County Solid Waste Authority review.
AZ
Arizona 2026 Regular Session
01/26/2026 - House Public Safety & Law Enforcement
Public Safety & Law Enforcement
Transcript Highlights:
- Dispatchers leave to go to better places. Chemists leave to go to other agencies.
- cars so our deputies in the remote areas can talk directly to DPS and not have to go through our dispatch
Keywords:
braille, disability access, education funding, state corrections, inclusion, HB 2225, Yavapai County, northern Arizona regional training academy, training academy, public safety training, law enforcement training, police academy, first responder training, capital appropriation, state general fund, state treasurer, lapsing appropriation, section 35-190, capital costs, regional training facility
Summary:
The committee first heard HB 2641, which would ban firefighting foam containing intentionally added PFAS chemicals. The sponsor said the bill was intended to protect firefighters and the public from carcinogenic and persistent chemicals that can contaminate groundwater, and noted Arizona had already banned the foam for training. A University of Arizona public health researcher testified that firefighters have higher PFAS levels than the general public and that AFFF use is associated with elevated exposure, while a firefighters’ association representative said alternatives exist and that the bill would remove uncertainty for departments. The committee passed HB 2641 unanimously, 15-0.
The committee then heard HB 2602, a $24,000 appropriation for a 10% pay increase for Department of Public Safety employees in fiscal year 2027. The sponsor and supporters from the Arizona Troopers Association argued the raise was needed for recruitment and retention, citing vacancies, departures, and the cost of training new troopers. Several members supported the idea but raised concerns about the budget impact and the broader issue of pay disparities across agencies and state employees. The bill received a do pass recommendation on a 10-0-3 vote, with two members voting no and three voting present.
Finally, the committee considered HB 2225, which would appropriate $10 million for capital costs at the Northern Arizona Regional Training Academy in Yavapai County and keep the funds from lapsing until 2029. The sponsor and Yavapai County law enforcement witnesses said the academy is overcrowded, serves multiple agencies across northern Arizona, reduces travel and lodging costs, and provides both basic and in-service training. Some members questioned whether the state should fund a county-based facility and raised concerns about the size and structure of the appropriation, while others supported the training mission but wanted the issue handled in the budget process. The committee voted to give HB 2225 a do pass recommendation, with several members voting no or present.
TX
Texas 89th 2nd C.S.
Homeland Security, Public Safety & Veterans' Affairs Mar 5th, 2025
Homeland Security, Public Safety & Veterans' Affairs
Transcript Highlights:
- emergency call, but The officer in the Rockport City police car doesn't hear what's going, what's being dispatched
- That can be quite problematic, but the dispatchers, the telecommunicators.
FL
Florida 2026 Regular Session
Governmental Oversight and Accountability Dec 2nd, 2025
Governmental Oversight and Accountability
Transcript Highlights:
- The technology can automatically alert dispatch, supervisors, or our fleet office in the instance that
Summary:
The Committee on Government Oversight and Accountability met with a quorum and heard several presentations on state fleet management. The Department of Agriculture and Consumer Services described its new fleet tracking rollout using AT&T/GeoTab devices, funded with $804,000, to monitor vehicle location, fuel use, idle time, driver behavior, and maintenance needs in real time. Members asked about whether the system was unique to FDACS and whether it duplicated reporting to the Department of Management Services; the agency said it was still implementing the system and would follow up on those questions.
The Florida Fish and Wildlife Conservation Commission presented on its large and diverse fleet, including more than 4,000 assets, and explained that it uses both the statewide FleetWave system and the Samsara telematics platform. FWC said FleetWave is used for monthly reporting and replacement tracking, while Samsara provides real-time location and diagnostics, reducing administrative burden and improving accountability. The Florida Department of Highway Safety and Motor Vehicles and Florida Highway Patrol then outlined their fleet operations, emphasizing that most assets support law enforcement, that multiple manual systems create data inaccuracies, and that they are seeking a $750,000 increase to modernize fleet management with telematics, automated receipt processing, and a centralized database to improve safety and efficiency.
The committee also considered SPB 7010, which would authorize the Department of Financial Services and local governmental entities to allow post-tax Roth contributions in deferred compensation plans, in addition to existing pre-tax contributions. After a brief explanation, there was no debate or public testimony, and the committee voted to submit the bill as a committee bill. The roll call showed the measure was favorably reported, and the meeting then adjourned.
TX
Transcript Highlights:
- They could show that they were going to be installing megawatt for megawatt new dispatchable generation
Summary:
The Senate Committee on Business and Commerce met to consider and vote on a committee substitute for Senate Bill 6, which Senator King said was intended to address rapidly growing electricity demand from large loads such as data centers while protecting reliability and keeping costs from shifting to homeowners and small businesses. He described the bill as a response to updated ERCOT and PUC forecasts showing much higher generation needs than previously expected.
Senator King outlined several substantive changes in the substitute: replacing a minimum transmission charge with an upfront interconnection charge for new large loads; requiring the PUC to conduct a more detailed 4CP evaluation and adopt rules based on it; expanding load-forecasting data collection to smaller loads and standardizing criteria for interconnections; removing an exemption from ERCOT/PUC reliability review for certain net metering arrangements; making some PUC conditions temporary and limiting intervenors in those proceedings; and requiring utilities to work with large load customers on protocols and equipment for firm load shed participation. He also noted technical changes meant to close loopholes, including changing references from “duplicate” to “substantially similar” projects and from “affiliated” to “unaffiliated.”
Senator Menendez asked for clarification on several provisions, including whether stranded infrastructure costs applied to generation or only transmission, how “single site” would be defined, how ERCOT-directed curtailment and notice would work, and what “load ramp milestones” meant. King responded that the bill was meant to cover both distribution and transmission-level loads, that the PUC would define certain terms through rulemaking, that large customers would work with utilities in advance on flexible load and backup generation arrangements, and that ramp milestones would help utilities plan for phased growth in demand. After questions concluded, Senator King moved adoption of the committee substitute and passage of SB 6 as substituted. The motion passed on a 7-0 vote, and the bill was reported favorably to the full Senate.
NH
Transcript Highlights:
- so if they had a question on who the placard belonged to, they could look it up in spots or call dispatch
- so if they had a question on who the placard belonged to, they could look it up in SPOTS or call dispatch
- so if they had a question on who the placard belonged to, they could look it up in SPOTS or call dispatch
- Belonged to, they could look it up in SPOTS or call dispatch. Yes, thank you. Thank you.
- Officers and dispatchers continue to claim discretion and not hold violators accountable.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Ways and Means Jun 21st, 2026 at 11:00 am
Joint Committee on Ways and Means
Transcript Highlights:
- Capitalizing on people's familiarity with 911, public safety dispatchers can now seamlessly connect with
- integration with the Springfield Public Safety Answering Point, with a line becoming part of its dispatch
- Our behavioral helpline has made substantial inroads with 911 dispatch.
- And then for ambulance, fire, police, depending on dispatch protocols in the community.
Summary:
The Joint Committee on Ways and Means held a Health and Human Services budget hearing in Clinton, with opening remarks from Chairs Meg Kilcoyne and Robin Kennedy, local officials, and many House and Senate members introducing themselves. The hearing focused on Governor Healey’s FY27 EOHHS and MassHealth budgets, with repeated themes of rising health care costs, federal funding uncertainty, workforce shortages, and access to care in underserved regions. Members also raised concerns about primary care shortages, rural and regional disparities, behavioral health access, maternal health, food insecurity, and the impact of federal policy changes on Massachusetts programs.
EOHHS Secretary Kiame Mahaniah said the FY27 EOHHS budget totals $33.7 billion, reflecting mostly non-discretionary growth from health care costs, labor costs, caseload increases, and provider rate pressures. He highlighted targeted investments in foster care, family resource centers, maternal health, youth services, nutrition programs, immigrant legal services, and human service workforce rates, while warning that federal actions could strip roughly $3.5 billion annually from the state’s health care funding. In response to questions, he defended the administration’s cooperation with federal audits and program integrity efforts, discussed the primary care crisis, and said the state is trying to preserve core services while preparing for a more difficult FY28 budget cycle.
MassHealth Undersecretary Mike Levine then described two major FY27 challenges: double-digit cost growth and the expected effects of the federal One Big Beautiful Bill Act. He said MassHealth’s proposed $22.7 billion gross budget includes a 7.5% increase and relies on a moratorium on new expansions plus targeted reductions, including a $1,000 annual adult dental cap, ending GLP-1 coverage for weight loss only, reducing care management to peer-state levels, and work groups to slow growth in PCA, adult foster care, and adult day health spending. Members questioned the impact on Boston Health Care for the Homeless, preventive care, and regional access; Levine said the changes are meant to preserve sustainability, that children and certain disabled populations remain protected, and that the administration will continue working with providers, advocates, and the Legislature on implementation and longer-term reforms.
MN
Transcript Highlights:
- Coach Lombardi immediately initiated what's known as the cardiac chain of survival by dispatching another
- chain of what's known as the cardiac chain of survival<00:48:02.480>
by <00:48:02.720>dispatching - <00:48:03.440>
another survival by dispatching another survival by dispatching another assistant