Video & Transcript Research : 'call processing'

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MN

Minnesota 2025-2026 Regular Session

Committee on Judiciary and Public Safety - Part 2 - 04/17/26

Judiciary and Public Safety

Transcript Highlights:
  • <01:20:45.400> So, the discovery process. So, the discovery process.
  • discovery process should protect them. discovery process should protect them.
  • They reduce call processing times, cut human error, and increase shared situational awareness in several
  • They reduce call processing<01:47:35.640> times,<01:47:36.200> cut<01:47:36.520> human
  • telephone call telephone call uh<02:19:11.040> services.
Keywords: 1187, senate, all
MN

Minnesota 2025 1st Special Session

Committee on Energy, Utilities, Environment and Climate - 03/19/25

Energy, Utilities, Environment, and Climate

Transcript Highlights:
  • Roll call requested, roll call granted.
  • Roll call requested, roll call granted.
  • Roll call requested, roll call granted.
  • Roll call requested, roll call granted.
  • Roll call requested, roll call granted.
Keywords: 1187, senate, all
NH

New Hampshire 2025 Regular Session

House Election Law (05/27/2025)

Election Law

Transcript Highlights:
  • <00:11:45.040> special that selectman uh can call special that selectman uh can call special
  • Can call special meetings. morning. Can call special meetings.
  • Hearing none the clerk will call 103.
  • would be called and conducted election would be called and conducted for<00:30:49.520> the<00
  • on<01:11:04.480> amendment call the role on amendment call the role on amendment 2025-2406H
Keywords: 1189, house, all
HI

Hawaii 2025 Regular Session

CPN-EIG, CPN-HHS, CPN DEFER Public Hearings 02-11-2025

Commerce and Consumer Protection

Transcript Highlights:
  • It's a process to go back.
  • <00:19:32.159> and to kind of shareholder processing and to kind of shareholder processing
  • to call for what's called supplemental to call for what's called supplemental contributions<00:26:24.720
  • <00:26:42.679> our California 20% of what's called our California 20% of what's called our
  • Providing an expedited process.
Keywords: 912, senate, all
Summary: The joint Senate hearing focused primarily on SB 1201, a wildfire measure that would create a wildfire recovery fund and allow securitization for electric utilities. Hawaiian Electric strongly supported the bill, saying it would help protect customers, property owners, insurers, and the broader economy from future catastrophic wildfire liability while improving the utility’s credit profile and lowering financing costs. Support also came from DCCA Consumer Advocacy, the Attorney General’s office on written comments, Ulupono Initiative, Clearway Energy Group, IBEW Local 1260, Par Hawaii, KIUC, the Chamber of Commerce Hawaiʻi, Plus Power, and numerous organizations and individuals. Opponents or commenters raised concerns about the liability cap, victim compensation process, and fund structure, including the Hawaiʻi Association for Justice, the Hawaiʻi Regional Council of Carpenters, and the Hawaiʻi Insurance Council; Henry Curtis of Life of the Land supported the concept of a fund but questioned the catastrophe threshold and whether the fund would be empty without a prudency finding. Much of the discussion centered on whether the proposed fund would actually help restore Hawaiian Electric to investment grade, with senators comparing the proposal to California’s wildfire fund. Hawaiian Electric said the bill was only one part of a broader process, alongside physical risk reduction and settlement finalization, and argued that without the bill the utility would not regain investment grade. Senators also questioned the proposed $1 billion fund size, the fairness of ratepayer contributions versus shareholder contributions, and whether customers should pay for consulting and administrative costs; Hawaiian Electric said its proposed amendment would remove those consulting-related charges. The company also said the fund would accrue interest and, if unused, could be returned to customers, and that there would be replenishment and supplemental contribution mechanisms if the fund were exhausted. The Attorney General’s office said it still had further amendments to discuss, and the departments had not yet resolved where the fund should reside administratively, though Hawaiian Electric said it believed DCCA was the appropriate place but was open to alternatives. KIUC requested two amendments. No vote or final committee action was taken during the hearing, and the measure remained under discussion with questions and proposed amendments still outstanding.
FL

Florida 2026 4th Special Session

January 21, 2026 - 01:00 PM

Transcript Highlights:
  • Kimberly, please call the roll chair Salzman here.
  • You call that was that a condo court or did I make that up?
  • Thank you, Rep Hunschofsky. >> The thought process was obviously too not make the dissolution process
  • Estoppel certificate process can hear this years ago.
  • You know what I do when I get phone calls in the panhandle for a joeys, I call Representative Porras
FL

Florida 2025 Regular Session

February 11, 2025 - 03:30 PM

Transcript Highlights:
  • So there were a few issues in that process.
  • Those included an assessment process called a QSI.
  • And those included an assessment process called a QSI.
  • I know that is something that APD does as part of their process.
  • I would say that go back to the phone calls.
Summary: The Health and Human Services Committee received an overview of Florida’s intellectual and developmental disabilities (IDD) managed care pilot, created by legislation in 2023 to test whether a managed care model could integrate Medicaid medical services with iBudget waiver home- and community-based services for adults in pre-enrollment categories. AHCA explained the existing system, the pilot’s scope in Regions D and I, and the rollout timeline, including federal approval, contract execution with Florida Community Care, and the October 2024 go-live. Officials reported that, as of early February, 370 individuals had been sent for onboarding and 168 more were in queue, with about $35.8 million of the appropriation remaining. APD also clarified the difference between the pre-enrollment categories and the waiver waitlist, and noted that crisis cases can be enrolled more quickly depending on eligibility and funding. Florida Community Care described the pilot as a comprehensive managed care model offering medical, long-term care, and iBudget services, plus enhanced benefits such as bed-hold days, caregiver transportation, and help with legal guardianship costs. The plan said it uses one care coordinator, a 1:18 coordinator ratio, a face-to-face assessment within five days of enrollment, and 180 days of continuity of care for existing providers. The company emphasized that it is recruiting providers by offering higher rates than some iBudget rates, lower administrative burden, and network adequacy incentives, while APD said it continues to monitor provider supply and demand and recruit across service types and regions. Members repeatedly questioned whether the pilot’s costs, provider rates, and service levels were truly comparable to the iBudget system, and AHCA and APD said it was too early to draw firm conclusions because claims data are still lagging. Committee members also raised concerns about communication, enrollment delays, provider shortages, and whether the pilot could scale statewide. APD said it has used letters, phone calls, texts, emails, and community meetings to reach eligible individuals, and that some delays stem from required assessments, Medicaid eligibility checks, and level-of-care determinations. Several members asked for more detailed comparisons of costs and provider reimbursement between the pilot and iBudget, and APD said it would provide additional data. Public testimony at the end was strongly critical of managed care, with a participant and his mother describing poor service, transportation failures, and loss of control under prior managed care arrangements, and urging the committee not to expand such a model without safeguards. No votes or formal committee action were taken before adjournment.
WY

Wyoming 2026 Regular Session

House Floor Session-Day 4, February 12, 2026-AM

Wyoming House Floor Meeting

Transcript Highlights:
  • Chief Clerk, please call the roll.
  • Roll call. Let's finish our roll call. >> Warf. >> Mr.
  • Division being called. Did I hear division? Division being called.
  • Question being called on the motion. Question being called on the motion.
  • So, Chief Clerk, call the roll. Chief Clerk, call the roll.
Keywords: 916, all
FL

Florida 2026 Regular Session

Senate in Session Mar 13th, 2026

Florida Senate Floor Meeting

Transcript Highlights:
  • A process had gone through.
  • And they’re asking us to allow this to go through the right process.
  • process.
  • So what this actually does, this streamlines that process.
  • You're saying it's providing the process, but doesn't that process already exist without your amendment
Summary: The Senate opened with prayer, the Pledge of Allegiance, and several guest and staff introductions. The chamber then took up returning messages from the House and acted on multiple bills, with votes recorded on each. Senate Bill 628 on transportation facility designations was concurred in as amended and passed 31-4 after discussion about naming roads for deceased individuals and an exception for President Trump. The House amendment to the Live Local affordable housing package, CS/CS/HB 1389, was also concurred in and passed 35-0; Senator Claudio explained it as the fourth iteration of the Live Local Act, including new provisions allowing certain affordable housing on qualifying religious property, extending some timelines, and removing accessory dwelling unit language. CS/CS/HB 1451 on utility services was concurred in and passed 30-6 after questions about phasing out surcharges and reporting requirements. The chamber also substituted CS/CS/HB 1279 for SB 7038 and adopted an education amendment package before passing the bill 36-1, while several other measures were temporarily postponed. The Senate then considered CS/CS/SB 484 on data centers and concurred in the House amendment 383-957, passing the bill 31-6. Senator Avila said the amendment strengthened ratepayer protections, required a PSC tariff filing, and directed an OPAGA study on large-scale data centers. Several senators pressed concerns about the removal of the Senate’s nondisclosure agreement prohibition, the possibility of delayed public awareness of data center projects, and whether costs could be shifted to other ratepayers; Avila responded that the amendment preserved local land-use authority and that ratepayer costs could not be borne by the general body of ratepayers. Debate reflected a split between senators who supported the bill as a needed regulatory framework and those who objected to the transparency changes and the loss of the Senate’s original NDA language. Later, the Senate took up land use and development regulations, substituting CS/CS/CS/HB 399 for SB 208. An amendment by Senator Jones to remove language affecting a Fontainebleau Hotel water park project in Miami Beach failed 17-20 after debate over local control and preemption. Senator McLean’s amendments then added a sunset date and other changes, and Senator Claudio’s amendment preserved Miami-Dade’s urban development boundary supermajority protections and related planning provisions. The chamber then began extended debate on Senator Martin’s amendment creating a process for property owners to challenge rural boundary designations and seek compensation or removal from the designation without going to court; supporters framed it as a property-rights and due-process measure, while opponents argued it would undermine local planning, impose costs on taxpayers, and weaken voter-approved rural boundaries in Orange and Seminole counties. The transcript ends amid that debate, with no final vote shown on the rural boundary amendment in the excerpt provided.
CA
Transcript Highlights:
  • Let's get curious and identify the specific process connected to that value and improve that process.
  • mirrored really from our LCAP process.
  • The processes and systems are there.
  • I think it's the process.
  • Engaging with the community, you know, to have more of that collective process, decision-making process
Summary: The joint hearing focused on coherence in California’s education planning and reporting systems, especially the Local Control and Accountability Plan (LCAP) and related grant plans. Committee chairs and members described widespread frustration with duplicative, lengthy, and sometimes conflicting reporting requirements, while emphasizing that the goal was not to reduce accountability but to make planning more useful, stable, and student-centered. State Superintendent Tony Thurmond also previewed the Governor’s education budget priorities, including expanded learning, community schools, universal transitional kindergarten, literacy supports, and concerns about the proposed Prop. 98 deferral. Panelists from the State Board of Education, Fresno County Superintendent of Schools, and the Legislative Analyst’s Office said the LCAP was intended to balance local flexibility with statewide transparency, but has become overloaded by repeated revisions and additional requirements. They argued for fewer core reporting elements, more stability over time, better alignment of planning cycles, and integrated systems that reduce duplication. Fresno County staff described a multi-year calendar and support tools that help districts manage timelines, but said these tools only ease the burden rather than solve the underlying problem. The LAO noted that some newer plans, such as expanded learning and transportation plans, are narrative-heavy and often less informative than separate reporting requirements. Local district leaders and county officials described the practical effects of the current system: staff time diverted from instruction, multiple portals and forms, audit risk aversion, and planning documents that can exceed 100 pages. Several superintendents said coherent systems work best when districts have clear priorities, stable governance, and aligned budgets, and when state requirements are predictable and tied to outcomes like literacy, attendance, and student achievement. The California Federation of Teachers added that coherence also depends on meaningful collaboration with educators, classified staff, parents, and communities. Committee members repeatedly asked whether the state should streamline reporting, create a uniform portal, or develop a more unified grant-reporting structure, and Thurmond said the department was piloting a simplified common form and was willing to work with the Legislature and districts on broader solutions.
US
Transcript Highlights:
  • I appreciate your calling today's markup. It's a process to jumpstart our efforts.
  • It's called the Roosevelt Hotel.
  • I call the markup back to order.
  • No, you asked the clerk to call the roll. Oh, call the roll now? Okay.
  • So let's call a spade a spade.
TX
Transcript Highlights:
  • The clerk will please call the roll.
  • Hearing none, the chair calls. Ford and Jack Frazee.
  • The chair calls.
  • Hearing none, the Chair calls Carrie Wilcoxon.
  • Yeah, we can call it whatever we want. Chair calls Charles Cascio, Charles Cascio.
TX

Texas 89th 2nd C.S.

S/C on Disease Prevention & Women's & Children's Health Mar 20th, 2025

S/C on Disease Prevention & Women's & Children's Health

Transcript Highlights:
  • And you guys talked about ultra-processed foods. What are ultra-processed foods?
  • Uh, Chair calls Mark, uh, I'm sorry, Chair calls Hector Rivera.
  • Chair calls Mark Boscher.
  • process, it's automated.
  • Chair calls Amy Tyler.
Bills: HB25, HB38
CA

California 2025-2026 Regular Session

Assembly Elections Committee Jun 17th, 2026

Elections

Transcript Highlights:
  • I'd like to call the June 17th, 2026 hearing to order.
  • Madam Secretary, please call the roll.
  • Now we can call the roll. On SB 830, the motion is do pass as amended. Now we can call the roll.
  • We're now going to move to the bills that are on call.
  • We'll call the roll for our absent members. Solache, aye.
Keywords: 988, house, all
CA
Transcript Highlights:
  • So with that, let's call the roll to establish a quorum. Please call the roll. Thanks. Here.
  • You can please call the roll.
  • Please call the roll.
  • Please call the roll.
  • Please call the roll.
Summary: The Assembly Aging and Long-Term Care Committee met on April 22, established a quorum, and adopted its 2023-24 committee rules. The hearing then considered five bills focused on aging, long-term care, immigrant seniors, nutrition, and emergency preparedness. AB 450 would create a task force to study the needs of undocumented Californians age 55 and older; supporters from CHIRLA and other advocates described barriers to housing, health care, retirement, and digital access, while members raised questions about eligibility and process. The bill was approved on a due pass motion and re-referred to the Committee on Human Services. AB 508 would require residential care facilities for the elderly to disclose staffing information upon request at admission and when rates increase. The author and supporters argued that staffing levels are closely tied to quality of care and that families need transparency to make informed choices; a witness described her father’s death in an understaffed facility. Assisted living industry representatives opposed the bill as burdensome but said they were continuing discussions with the author. The committee adopted amendments and passed the bill to Appropriations. AB 1476 would allow senior congregate meal programs to continue offering to-go meals, a practice expanded during the pandemic. Supporters said the option improved access for homebound and food-insecure seniors and helped bring people into senior centers; there was no opposition, and the bill passed to Appropriations. AB 1068 would create a working group on evacuation and sheltering needs for older adults and people with disabilities in long-term care during disasters, and AB 1069 would ensure area agencies on aging and aging/disability resource programs have access to emergency shelters to provide services. Both measures drew broad support from aging, disability, and advocacy groups, with testimony citing recent fires and evacuations, and both were approved and re-referred to the Committee on Emergency Management. The committee also left rolls open for additional members to add votes before adjournment.
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Public Safety and Homeland Security Jun 21st, 2026 at 01:00 pm

Joint Committee on Public Safety and Homeland Security

Transcript Highlights:
  • We are officially called to order.
  • , that they call video visits.
  • Revamp and upgrade your visitation process.
  • This bill strengthens the release process by expediting the decision-making and release process.
  • Because I have... ...calling me to come in. Why?
Keywords: 995, all
Summary: The hearing before the Joint Committee on Public Safety and Homeland Security focused on several correction-related bills, including visitation reform, elder and medical parole, incarcerated persons’ human rights, and creation of an independent correctional oversight office. Vice Chair Christopher Worrell chaired the hearing in place of Chair Dan Cahill for much of the session and explained that the committee would first hear from incarcerated individuals remotely, then move to public testimony. The committee repeatedly enforced three-minute limits and accepted written testimony as well. Much of the testimony from incarcerated people emphasized that visitation is central to rehabilitation, family stability, and reentry, and that current DOC policies—visitor caps, pre-approval requirements, scheduling rules, dress-code enforcement, and restrictions on contact—have reduced family contact and caused harm. Several speakers argued that elderly and medically frail prisoners should be released through parole because incarceration is costly, ineffective, and inhumane for people who pose little public-safety risk. Others described poor prison conditions, limited programming, inadequate healthcare, segregation-like housing, and the impact of K2 use, suicides, and self-harm. Supporters of the oversight bill said an independent office is needed to address racial disparities, grievance failures, and lack of accountability within the DOC. A number of speakers tied their support to personal experiences, including alleged racial discrimination, denial of programs, and barriers to family visits. Some testified that rehabilitative programming, education, and restorative justice reduce violence and improve outcomes, while others said the DOC spends too little on programming and too much on punishment. Committee members asked a few follow-up questions, including about K2 contraband and how to reduce drugs in facilities, and one member asked about typical visitation lengths. No votes were taken during the hearing; the committee heard testimony on the bills and several witnesses urged favorable reports.
FL

Florida 2025 Regular Session

Health Policy Feb 4th, 2025

Transcript Highlights:
  • AND THEN ON THIS ESSENTIALLY WE WILL GO TO THE RULEMAKING PROCESS AND WHEN WE DO FINISH THIS PROCESS
  • THAT IS A NUMBER THAT REPRESENTS ALL OF OUR APPLICATIONS IN ALL STAGES OF THE PROCESSING PROCESS. >>
  • THE LICENSURE PROCESS IS A COMPETITIVE COMPARED TO PROCESS. THESE ARE ALL BOUND UP TOGETHER.
  • WE HAVE A CALL CENTERAND WE TAKE CALLS WE DON'T GET COMPLAINTS THAT THERE ARE NOT ENOUGH PHYSICIANS THE
  • NO ONE HAD A PROBLEM IN PROCESSING.
Keywords: 999, senate, all
KY

Kentucky 2026 Regular Session

House Legislative Session Day 40 (3-5-26)

Kentucky House Floor Meeting

Transcript Highlights:
  • Clerk, call the roll of the council. Clerk, call the roll of the council.
  • Roll call is open for your vote.
  • Guard who answer the call. Guard who answer the call.
  • call. Let us not hesitate now. call. Let us not hesitate now.
  • not a mechanical process.
Keywords: 958, all
Summary: The House convened, opened with an invocation and the Pledge of Allegiance, established a quorum with 96 members present, excused absent members, and approved the journal from March 4, 2026. The chamber also received notice that the Senate had passed Senate Bills 50 and 191 and requested concurrence. Several bills were reported for second reading and committee action, including measures on schools, barbering, virtual currency kiosks, eminent domain, DUI, fire protection, school district reporting, teacher certification, legal representation, cost and fee reporting, dentistry, credit insurance, harmful practices, elections, child welfare, health data, Medicaid directed payments, workplace violence in health care, utilities, solid waste, carbon sequestration, and coal/energy affordability. House Bill 534 was sent to the Rules Committee after receiving prior readings, and House Bill 600 was brought up for third reading and passage. House Bill 600, relating to the collection of delinquent tax bills, was explained as allowing counties to use a consolidated procedure to collect multiple delinquent tax cases more efficiently, requiring county attorney contracts with the Department of Revenue to include that option, and extending to counties some property-tax collection tools already used by cities for delinquent and dilapidated properties. A member from Jefferson raised concerns that the bill could allow foreclosure on occupied properties and warned about potential harm to elderly or low-income homeowners; the sponsor responded that the bill was not intended to remove anyone from their property. The House passed HB 600 by a vote of 82-11, and a clincher was applied. House Bill 662, concerning regulation of low-voltage battery-charged security fences by local governments, was described as a business-friendly measure supported by the Chamber of Commerce and affected industries, intended to define the fences and reduce regulatory uncertainty in commercial and industrial zones without removing local regulation. It passed unanimously, 96-0, and a clincher was applied. House Bill 364, relating to benefits for Kentucky National Guard members, was amended by House Floor Amendment 1 to define Commonwealth emergency pay and hazardous duty for Guard members on state active duty during emergencies. Supporters emphasized compensation for Guard members responding to disasters and emergencies, and members cited recent flood and crash responses as examples of their service. The bill passed 96-0, and a clincher was applied. House Bill 534, an elections bill, was taken up with House Committee Substitute 2 adopted. The sponsor said the bill was the product of work by the Secretary of State, the Board of Elections, county clerks, KREF, and others, and was intended to strengthen election laws. Debate focused on a provision that would remove from voter rolls individuals convicted of felonies even while appeals are pending; one member argued this would disenfranchise people before appeals are resolved and sought to offer an amendment, but a motion to suspend the rules for that amendment failed with only 18 votes in favor. Another member said the substitute was the best version of the bill and indicated he would offer amendments, including changes to the felony-appeal language and campaign finance timing, while also seeking to remove a section requiring federal cooperation. The transcript cuts off during that discussion, before final action on HB 534 is shown.
ND

North Dakota 2026 1st Special Session

Legislative Procedure and Arrangements Jun 10th, 2026 at 01:00 pm

Legislative Procedure and Arrangements Committee

Transcript Highlights:
  • will be the roll call.
  • The process look like.
  • This is how the reimbursement process would work.
  • And to do that, you need people that are in at the beginning of the process and at the end of that process
  • It's just all part of the budget process.
Keywords: 908, all
MN

Minnesota 2025-2026 Regular Session

House Public Safety Finance and Policy Committee 3/4/26

Public Safety Finance and Policy

Transcript Highlights:
  • <00:09:32.160> is reconsideration review process is reconsideration review process is necessary
  • doing justice and ensuring due process doing justice and ensuring due process is<00:25:11.520>
  • is a very slow process.
  • have different rule making processes? have different rule making processes?
  • public confidence in the permit process. public confidence in the permit process.
NM

New Mexico 2025 Regular Session

IC - Water and Natural Resources Sep 12th, 2025

Water & Natural Resources Committee

Transcript Highlights:
  • Again, it's allocated through an RFP process, and NMAA has to go through that bidding process, which
  • In particular, the statute calls on us through the guidelines to set up the process by which grant funding
  • With the planning and process of regional planning.
  • Planning is not a one-and-done process; it is an ongoing iterative process.
  • A call or priority call. I don't think it's a viable solution.