Establishes the 2-1-1 essential community services hotline system; designates the office of children and family services to oversee the hotline system; establishes the availability and scope of information to be provided by the hotline system and requirements of call centers; requires the office of children and family services to collect certain data relating to the hotline system and to make annual reports to the governor and the legislature.
Summary
Bill S06913 aims to establish a 2-1-1 essential community services hotline system in New York, which will connect individuals and families with various community resources and services. The bill amends the social services law and the mental hygiene law to define the hotline system, outline its operational responsibilities, and ensure that it is available statewide 24/7. The Office of Children and Family Services is designated to oversee the hotline, which will provide information on basic human needs, health resources, work support, family services, and assistance for older adults and persons with disabilities.
Impact
The implementation of this bill will enhance the accessibility of community resources for New Yorkers, particularly during crises or emergencies. It mandates that 2-1-1 call centers maintain an up-to-date database of available services and coordinate with other emergency response systems like 9-1-1 and 9-8-8. The bill also requires the collection of data on hotline usage, which will inform future policy decisions and resource allocation in the state.
Sentiment
The sentiment surrounding Bill S06913 appears to be generally positive, with support for improving access to essential services through a centralized hotline. Discussions indicate a recognition of the importance of such services, especially in times of crisis, although specific voting history and detailed committee discussions are not available to provide further insights into dissenting opinions.
Contention
While there is broad support for the establishment of the hotline, some points of contention may arise regarding the funding and operational efficiency of the 2-1-1 system. Concerns may also exist about the adequacy of training for community resource specialists and the effectiveness of the hotline in reaching underserved populations, particularly those with language barriers.
Same As
Establishes the 2-1-1 essential community services hotline system; designates the office of children and family services to oversee the hotline system; establishes the availability and scope of information to be provided by the hotline system and requirements of call centers; requires the office of children and family services to collect certain data relating to the hotline system and to make annual reports to the governor and the legislature.