Directs the public service commission to establish quality of service standards, minimum performance levels, customer-specific credits, and reporting requirements that shall apply to each internet service provider.
Summary
Bill S01333 aims to amend the public service law in New York to establish quality standards for internet service providers (ISPs). It defines ISPs and mandates the Public Service Commission to set service quality standards that include measures for timely repairs of service outages, completion of new installations, and prioritization of services for special-needs customers. Additionally, it requires ISPs to report on service issues and provide credits or rebates to customers for service failures.
Impact
The bill will significantly impact the regulation of internet service providers in New York by introducing enforceable quality standards and penalties for non-compliance. It will require ISPs to improve their service delivery and accountability, potentially leading to better customer experiences. The establishment of a penalty system for violations aims to ensure compliance and protect consumer rights.
Sentiment
The sentiment surrounding Bill S01333 appears to be generally positive, with support for improved service standards for ISPs. However, there may be concerns regarding the feasibility of compliance for smaller ISPs and the potential for increased costs that could be passed on to consumers. The lack of recorded votes or committee discussions suggests that the bill is still in early stages of consideration.
Contention
Notable points of contention may arise from ISPs regarding the feasibility of meeting the proposed standards and the financial implications of the penalties outlined in the bill. Smaller ISPs may argue that the requirements could impose undue burdens compared to larger providers. Additionally, there may be discussions about how these standards could affect pricing and service availability across different regions.
Directs the public service commission to establish quality of service standards, minimum performance levels, customer-specific credits, and reporting requirements that shall apply to each internet service provider.
Relates to establishing minimum standards for payment plans for eligible customers; requires the public service commission to set standards for payment plans for certain customers including reasonableness of agreements and timelines for payment; establishes eligibility.
Relates to establishing minimum standards for payment plans for eligible customers; requires the public service commission to set standards for payment plans for certain customers including reasonableness of agreements and timelines for payment; establishes eligibility.
Authorizes the public service commission to implement performance-based regulation of electric or gas corporations; requires that any such regulation shall provide performance standards and metrics by which such performance shall be measured.
Authorizes the public service commission to implement performance-based regulation of electric or gas corporations; requires that any such regulation shall provide performance standards and metrics by which such performance shall be measured.
AN ACT relating to public utilities; specifying that the retail sale of electricity by specified persons to specified customers is exempt from regulation by the public service commission; making conforming amendments; specifying applicability; and providing for an effective date.
Establishing limitations on billing practices of Internet or telecommunications providers that fail to provide subscribed customers service for five or more days
Establishing limitations on billing practices of Internet or telecommunications providers that fail to provide subscribed customers service for five or more days
Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.
Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.
Requires Internet service providers to keep confidential subscriber's personally identifiable information unless subscriber authorizes Internet service provider in writing to disclose information.
Establishing limitations on billing practices of Internet or telecommunications providers that fail to provide subscribed customers service for five or more days
Establishing limitations on billing practices of Internet or telecommunications providers that fail to provide subscribed customers service for five or more days