Authorizes utility corporations, telegraph and telephone corporations, and cable television corporations to provide notice of bills to third parties at the request of the customer.
Designates certain employees of public utilities, municipal utilities, electric corporations, gas corporations, water corporations, steam corporations, telecommunications corporations, and cable television companies as first responders during a declared state disaster emergency.
Designates certain employees of public utilities, municipal utilities, electric corporations, gas corporations, water corporations, steam corporations, telecommunications corporations, and cable television companies as first responders during a declared state disaster emergency.
Requires gas and electric corporations to provide thirty days' notice to customers whenever there is a service rate or charge increase.
Requires gas and electric corporations to provide thirty days' notice to customers whenever there is a service rate or charge increase.
Requires gas and electric corporations to provide forty-five days' notice to customers whenever there is a service rate or charge increase.
Enacts the "billing transparency act"; provides that every utility corporation, energy services corporation and municipality shall provide an itemized breakdown of customers' bills each month; provides that electric utility corporations, energy services companies and municipalities shall maintain a dedicated and easily accessible customer website that explains customer charges.
Prohibits utility corporations and municipalities from increasing a bill previously rendered to a small non-residential customer after twelve months from the date service was provided; provides limited exceptions to such prohibition; requires the utility corporation or municipality to provide notice regarding the late billing.
Prohibits utility corporations and municipalities from increasing a bill previously rendered to a small non-residential customer after twelve months from the date service was provided; provides limited exceptions to such prohibition; requires the utility corporation or municipality to provide notice regarding the late billing.
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.