HB3195 revises Illinois law governing the statewide 2-1-1 information and referral system. The bill updates the criteria for selecting the lead entity that administers 2-1-1, adding requirements that the organization have demonstrated expertise in access to health and human services and a track record of securing diversified funding to support long-term operations. It also requires the lead entity to adopt standards aligned with prevailing national 2-1-1 standards and to provide regular reporting to the Department of Human Services.
The reporting requirements are expanded substantially. The lead entity would have to submit annual information on call volume and interactions, caller demographics, reasons for contact, referral outcomes, service gaps, coverage rates, and trends over time. The bill also revises several statutory definitions, removes obsolete telephone-related definitions, and updates references to approved service providers and service areas. In addition, it amends the Human Services 2-1-1 Collaboration Board Act to provide for repeal of that Act on July 1, 2025, and makes the bill effective immediately.
Impact
HB3195 would amend the 2-1-1 Service Act and related provisions in the Human Services 2-1-1 Collaboration Board Act, changing how the statewide 2-1-1 system is governed and monitored. It would impose new qualification standards on the lead entity, require compliance with national standards and ADA-related accessibility expectations, and expand the Department of Human Services’ oversight through more detailed periodic reporting. The bill would also update statutory definitions and remove outdated terms such as pay telephone and PBX references, while preserving liability protections for approved providers and telecommunications carriers.
Sentiment
Based on the bill text alone and the absence of committee transcripts or recorded votes, the measure appears to be a technical and administrative update intended to strengthen oversight, sustainability, and consistency of the 2-1-1 system rather than a controversial policy change. The emphasis on expertise, diversified funding, and data reporting suggests a generally practical, service-improvement approach. No recorded opposition or support is available in the provided materials.
Contention
The main potential points of contention are the new qualification requirements for the lead entity and the expanded reporting obligations. Organizations currently involved in administering 2-1-1 could view the added expertise and funding criteria as raising the bar for designation or renewal, while service providers may be concerned about the administrative burden of collecting and reporting detailed demographic and service-gap data. The repeal of the Human Services 2-1-1 Collaboration Board Act may also prompt questions about whether existing coordination structures are being eliminated or simply superseded by the revised 2-1-1 framework.
Human services: medical services; compliance with the prescription drug cost and affordability review act; require. Amends 1939 PA 280 (MCL 400.1 - 400.119b) by adding sec. 109o.TIE BAR WITH: SB 0003'25
Human services: medical services; guidelines for coverage for perinatal and gynecological services; provide for. Amends sec. 109 of 1939 PA 280 (MCL 400.109).