Video & Transcript Research : 'claims handling'
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WA
Washington 2025-2026 Regular Session
House Consumer Protection & Business Feb 25th, 2026 at 01:30 pm
Consumer Protection & Business
Keywords:
SB6178, property insurance, insurance claims, assignment of benefits, AOB, post-loss assignment, post-loss benefits, homeowners insurance, policyholder, insured, restoration contractor, mitigation contractor, public adjuster, insurance commissioner, claims handling, consumer protection, void and unenforceable, Washington insurance code, chapter 48 RCW, civil penalty
Summary:
The Consumer Protection and Business Committee received a staff briefing on eight bills in executive session, including measures on insurance disclosures and wildfire risk (SB 5928 and SB 6079), travel insurance (SB 6248), insurance fraud enforcement (SB 6031), assignment of insurance benefits (SB 6178), mortgage modifications (SB 5831), real estate marketing practices (SB 6091), and virtual currency kiosks (SB 5280). Staff outlined multiple proposed amendments, including changes to implementation dates, wildfire-risk disclosure scope, fine levels, fee limits, consumer disclosures, refund rights, and transaction limits. Members asked about amendment compatibility on the virtual currency kiosk bill and about the “Beckett’s Law” title for the real estate bill; staff and members explained that the amendments could generally work together, though some policy tension existed between transaction-limit and fee-related proposals.
After a caucus recess, the committee took action on several bills. Substitute Senate Bill 6248, the Washington Travel Insurance Act, was reported out with a due pass recommendation by voice vote. Senate Bill 5831, the Uniform Mortgage Modification Act, was also reported out with a due pass recommendation after members noted it would preserve mortgage priority for certain safe-harbor modifications. For Substitute Senate Bill 6091, Representative Corey withdrew Amendment 656, and the committee then approved the bill on a roll call vote of 13 ayes, 1 nay, and 1 excused, with members supporting the bill’s prohibition on marketing residential real estate to exclusive buyer or broker groups except for health and safety reasons.
The committee deferred action on the remaining executive-session bills: engrossed substitute SB 5928, substitute SB 6079, engrossed substitute SB 6031, SB 6178, and engrossed SB 5280. The meeting ended with thanks to committee staff and adjournment.
MN
Transcript Highlights:
- We need to amend the budget resolution in order to account for the claims bill that is before us today
- </c> $73,000 to accommodate uh the claims $73,000 to accommodate uh the claims bill<00:01:12.640><c>
- This is the annual claims bill. The part about the exoneration claim is the biggest chunk of this.
- I think it was a day or two before the claims hearing last year.
- So, uh, we the claims hearing last year.
MN
Minnesota 2025-2026 Regular Session
House Agriculture Finance and Policy Committee 4/13/26
Agriculture Finance and Policy
Transcript Highlights:
- Once a producer enters the program, they are eligible to receive claim reimbursement payments for 10
- File 858, requires MDA to collect information from program participants every year they receive a claim
- Um, once a producer enters the program, they are eligible to receive claim reimbursement payments for
- File 858, requires MDA to collect information from program participants every year they receive a claim
- Um, as of receive a claim reimbursement.
Keywords:
bioincentive payments, agriculture, job creation, environmental compliance, financial reporting, waste handling, sewage sludge, PFAS regulation, environment, record retention, fertilizer disposal, pesticide disposal, environmental impact, safety regulations, burning prohibition, 1183, house
TX
Texas 89th Regular
Senate Committee on Business and Commerce (Part II) Mar 27th, 2025
Business & Commerce
Transcript Highlights:
- My name is Robert McDormand, and I'm a claims specialist. I'm here representing our claims.
- On the majority of claims, but I appreciate all that.
- Of these nine claims, we collected $41,000, which is an average of over $4,600 per claim.
- made a difference of over $5,000 on repair claims and almost $4,000 on total loss claims.
- Sometimes they even deny claims over that. and don't pay their claims.
Bills:
SB458, SB819, SB1238, SB1642, SB1643, SB1644, SB1791, SB1810, SB1824, SB1825, SB758, SB1455, SB1706
Keywords:
insurance appraisal, property insurance, auto insurance, homeowners insurance, residential property, disputed loss, loss valuation, appraisal clause, appraiser, umpire, Texas Department of Insurance, TDI, insurance dispute resolution, claims adjustment, total loss, windstorm insurance, FAIR Plan, surplus lines insurance, policyholder, insurer
AZ
Transcript Highlights:
- Sections 610, 611, and 612 outline the claims resolution process, including the authorization of court
- Section 614 outlines the distribution waterfall, and the remaining sections, 615 through 622, discuss claims
- This adjuster license is valid and renewable only while the licensee adjusts claims as a salaried employee
- Don Isaacson, welcome. without taking the examination to only adjust claims as a salaried employee of
- with a circumstance that has developed with respect to Arizona company-based adjusters who adjust claims
Keywords:
certified public accountants, CPA certification, accounting regulations, professional standards, continuing education, assignment for benefit of creditors, ABC act, insolvency, creditor claims, debt liquidation, business wind-up, receivership, liquidation, secured creditors, unsecured creditors, proof of claim, voidable transactions, fraudulent transfer, wage claims, priority claims
OK
Transcript Highlights:
- Members, House Bill 3647 is an all-payer claims database.
- This would require participating members to share claims and payment data through the state HiE So that
- This just extends the tort claims protection.
- They have tort claims protection. The Questions. Are there any questions?
Keywords:
Oklahoma Health Care Authority, Medicaid, immigration verification, healthcare access, federal reporting, health care providers, auditing, patient rights, claims, protection from fraud, audit process, error correction, hospice care, physician determination, healthcare standards, symptom management, health information exchange, all-payer claims database, health care transparency, health care costs
KY
Kentucky 2026 Regular Session
House Budget Review Subcommittee on Primary & Secondary Education & Workforce Development (2-21-23)
Keywords:
KY LRC YouTube, https://www.youtube.com/watch?v=Jvja9daCy9E, 2026-06-21T07:17:03+00:00, 2.2.24, Data collected via generic collector engine, MEET START 00:00
ROLL CALL 00:13
DISCUSSION WITH THE EDUCATION AND LABOR CABINET WORKER’S CLAIMS DIVISION, SHELBY LEWIS, LEGISLATIVE DIRECTOR, SCOTT WILHOIT, COMMISSIONER OF THE DEPT. OF WORKER’S CLAIMS, AND DALE HAMLIN, ASSISTANT GENERAL COUNSEL ON AN OVERVIEW OF WORKER’S CLAIMS, GENERAL STATISTICS, EMPLOYERS, BENEFITS DETERMINATIONS, FUNDING, AND 2023 APPROPRIATIONS 01:02
APPROVAL OF MINUTES 47:29, 958, all, 2.2.42, 2.1.47
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Labor and Workforce Development Apr 29th, 2026
Joint Committee on Labor and Workforce Development
Transcript Highlights:
- So constituents consistently reach out to our office to report extensive delays in processing claims,
- challenges navigating the application system and uncertainty around ...accessing claims, challenges
- The increase in the backlogs led to significant delays in decisions and processing claims.
- point of the timeliness. led to significant delays in decisions and processing claims.
- These measures would help reduce the backlog and free up DUA resources to adjudicate claims.
Bills:
H5188
Summary:
The Joint Committee on Labor and Workforce Development held a hearing on House 5188, a late-filed bill to establish a special commission to study access to unemployment insurance in Massachusetts. Chairs McMurtry and Oliveira opened the hybrid hearing, explained the three-minute testimony limit, and noted that written testimony could be submitted through May 8. The bill was filed by Representatives Luddy and Tarski and was the only bill heard that day.
Representatives Luddy and Tarski testified in support, saying they filed the bill after seeing a high volume of constituent cases involving delayed or unresolved unemployment claims. They described the importance of unemployment insurance for seasonal workers and others facing housing and economic instability, and said the proposed commission would review claim data, identify gaps, and help improve the system. Committee members praised their work and asked about the commission’s membership and scope, with suggestions to include more stakeholders such as workers with lived experience, community organizations, MassHire, and staff who help resolve claims.
Greater Boston Legal Services attorneys Stephanie Heron Rice, Jason Salgado, and Hannah Tanabe also supported the bill. They described clients whose claims were delayed for months after the new online benefits system launched, and cited DUA data showing increased backlogs, slower decision times, and a large rise in pending hearings appeals. They said the commission could help identify systemic causes of delays and improve administration, while also suggesting the report date might be extended to give the commission more time. No vote was taken at the hearing, and the chair concluded the meeting after testimony ended.
OK
Oklahoma 2026 Regular Session
Health and Human Services Oversight REVISION 2: Delayed until 11:30 AM
Health and Human Services Oversight
Bills:
HB2947, HB2964, HB3143, HB3144, HB3342, HB3344, HB3519, HB3522, HB3530, HB3645, HB3647, HB3834, HB4300, HB4422, HB4423
Keywords:
behavioral health, Medicaid expansion, clinical interns, mental health services, licensing requirements, medical records, patient rights, privacy, fees, healthcare access, legal claims, medical marijuana, license transfer, Oklahoma Medical Marijuana Authority, moratorium, business regulation, commercial grower licenses, licensing restrictions, agriculture, Medicaid
AZ
Arizona 2026 Regular Session
01/28/2026 - House Federalism, Military Affairs & Elections
Federalism, Military Affairs & Elections
Transcript Highlights:
- I’m happy to handle the discussion of my concern with Mr. Powell offline.
- Chair, the VA does have some AI tools that they use in the claims process.
- When it comes to these claims, all initial claims for benefits to the VA must be done pro bono.
- Now, the VA does not pay for the veteran to process their claims.
- So I'm a veteran that has disability, and I have to go in and make my claims.
Keywords:
sample ballots, elections, primary election, general election, mailing deadline, ballot mailing, county election officials, board of supervisors, secretary of state, early voting list, election administration, voter information, postal service, USPS processing center, city elections, town elections, special district elections, Arizona election law, ballot proofing, party chair
AZ
Transcript Highlights:
- name claimants' bill and appropriates $370,211.08 from the state General Fund for the payment of claims
OK
Oklahoma 2026 Regular Session
Business and Insurance 2ND REVISED Feb 19th, 2026 at 09:30 am
Business and Insurance
Transcript Highlights:
- I've had no claims filed, nothing on my house.
- So, I would anticipate it's similar for folks who have prior claims or high-risk.
- I don't see Oklahomans who pay their premium on time with zero claims for 10 years, get the same level
- It is an encouragement to not make claims because, at the end of the year, you're all going to get a
- I do hope that as we do claim these bonds, we'll see some of these sites get cleaned up.
Bills:
SB1969, SB1953, SB1277, SB1287, SB1061, SB1916, SB1589, SB2178, SB1444, SB1438, SB1501, SB1873, SB1364
Keywords:
massage therapy, licensing, multistate compact, regulation, healthcare, professionals, Employer Health Plan Transparency Act, health insurance, claims data, contract provisions, health care providers, auditable materials, HIPAA compliance, insurance regulation, unemployment benefits, employment security, work search, job search, reemployment, jobless benefits
TX
Transcript Highlights:
- We show you registered as an auto claims specialist.
- Auto claims specialists are licensed in over 26 states.
- The average difference on total loss claims was $3,800.
- We looked at 1,200 claims files, and we found that...
- on total loss claims.
Bills:
HB345, HB721, HB2580, SB815, HB3057, HB4603, HB3233, SB495, HB3863, HB3914, HB4570, HB5099, HB5173, SB458
Keywords:
insurance, appraisal process, disputed losses, residential property, policyholder rights, insurer obligations, natural disasters, appraisal expenses, umpire selection, policyholder, insurer, umpire, claims management, health care, cost disclosure, benefit plan, administrators, traumatic brain injury, health benefit plans, insurance coverage
TX
Transcript Highlights:
- Then there's the adjudication of the claims.
- This will address claims effectively.
- , it cannot be done. ...to add multiple claims, we have to do each claim unless they agree.
- On the other side, about 50% of ER claims are out of network.
- They're also handling other components. of work in the university.
Bills:
HB345, HB721, HB2580, SB815, HB3057, HB4603, HB3233, SB495, HB3863, HB3914, HB4570, HB5099, HB5173, SB458
Keywords:
insurance, appraisal process, disputed losses, residential property, policyholder rights, insurer obligations, natural disasters, appraisal expenses, umpire selection, policyholder, insurer, umpire, claims management, health care, cost disclosure, benefit plan, administrators, traumatic brain injury, health benefit plans, insurance coverage
AZ
Transcript Highlights:
- A taxpayer may not claim a tax credit if the taxpayer agrees to swap donations with another taxpayer
- So how did you handle all of that? Mr.
- Chair, we did not handle it for purposes of the forms because those provisions are not retroactive in
- Senate Bill 1252 requires creditors to submit a proof of claim to the assignee and outlines an order
- of priority for claim payments from the assignment estate.
Keywords:
public funds, virtual currency, bitcoin, investment, Arizona Strategic Digital Asset Reserve Act, state treasurer, retirement system, state payments, cryptocurrency, Arizona law, payment methods, government transactions, property tax, tax exemption, Arizona Revised Statutes, digital currency, workers' compensation, death benefits, burial costs, spousal compensation
TX
Texas 89th Regular
Trade, Workforce & Economic Development May 7th, 2025
Trade, Workforce & Economic Development
Transcript Highlights:
- We've been able to lower the frequency of lost time claims by 80% since 2003.
- Some claim that the bill interferes with federal law. It does not.
- They get their disability claim prepared.
- The claim and then wait for a response.
- Essentially, if we didn't have that, we would be doing those claims blindly.
Bills:
HB 1087, HB2504, HB4113, HB5144, HB5146, HB5377, HB5543, SB140, SB264, SB1244, SB1343, SB2121, HR868
Keywords:
property owners, board vacancy, special election, association governance, community management, property owners' association, resale certificate, fees, real estate regulation, homeowners, HB 4113, Texas Rising Star Program, child care, child-care providers, Texas Workforce Commission, TWC, safety barriers, crash-rated bollards, bollards, playground safety
MN
Minnesota 2025-2026 Regular Session
House Human Services Finance and Policy Committee 3/24/26
Human Services Finance and Policy
Transcript Highlights:
- will help us identify some of what that is, and then the second part just comes down to how many claims
- These claims alone cost taxpayers 20 million dollars.
- their to [snorts] receive services at their location.<01:04:40.440><c> These</c><01:04:40.680><c> claims
- These claims alone cost location.
- These claims alone cost taxpayers<01:04:43.120><c> 20</c> taxpayers 20 taxpayers 20 million million million
Keywords:
Medical Assistance, Medicaid, prepayment review, claims review, fee-for-service, provider integrity, high-risk provider, high-risk service, fraud prevention, program integrity, Department of Human Services, CMS, Centers for Medicare and Medicaid Services, health care billing, medical claims, provider enrollment, Indian Health Service, Minnesota Statutes chapter 256B, human services, medical assistance
WY
Transcript Highlights:
- Gil, do you believe this is something that you can handle in rules?
- claims claims and<00:32:15.120><c> and</c><00:32:15.919><c> uh</c><00:32:17.120><c> Representative</
- But I know not all claims are equal, and that's the concern that I have is I don't want to set the cap
- But I would wager to guess that the majority are handled within families.
- g a quit In May 2019, a quit claim g a quit claim<02:06:36.560><c> deed</c><02:06:37.119><c> added</
MN
Transcript Highlights:
- We currently offer these state tax withholdings for claims of sexual assault.
- We offer them for claims that are physical violence caused by the agents.
TX
Transcript Highlights:
- The bill would increase the limit on liability claim settlement involving... ...taxed out totaling between
- Currently, these claims are mostly related to accidents involving Texas vehicles or equipment and damage
- Being in the commercial vehicle industry, I agree—well done on how you've handled this.
Keywords:
SB 1493, Texas Transportation Code, motor vehicle lighting, vehicle lighting standards, high-mounted stoplamp, center high mount stop lamp, CHMSL, brake light, stop lamp, federal motor vehicle safety standards, 49 C.F.R. 571.108, FMVSS 108, vehicle inspection, automotive compliance, Transportation Committee, Texas vehicle equipment, motor vehicle collision report, crash report, accident report, traffic accident
Summary:
The committee meeting focused on two primary bills, SB1598 and SB1493. SB1598, introduced by Senator Hagen Booth, addresses the clarity of collision report information access for law enforcement, aiming to enhance the tools available to police agencies across Texas for solving crimes. The meeting featured strong support from police representatives, including Sheriff Brian Hawthorne of Chambers County, who emphasized the significance of the CARFAX program for police in facilitating access to vital vehicle information, free of charge. Public testimony reflected a consensus on the necessity of the bill for improved investigatory processes.