Video & Transcript Research : 'workforce hub'
Page 9 of 402
TX
Bills:
SB2972, SB1909, SB2815, SB735, SB2233, SB800, SB1069, SB2683, SB2986, SB2058, SB2310, SB2055, SB1032
Keywords:
expressive activities, freedom of speech, public forum, higher education, protests, student rights, antisemitism, public institutions, disciplinary policy, student organizations, compliance, institutional policy, disciplinary sanctions, diploma designation, institution merger, academic records, student options, Holocaust education, Holocaust Remembrance Week, genocide education
TX
Transcript Highlights:
- I believe that the law school is a hub for many diverse viewpoints that have been quashed over the last
- One of the challenges is expanding our nursing workforce and ensuring that students have timely access
- State Health Services Texas Center for Nursing Workforce Studies biannually collects some placement data
Bills:
SB2972, SB1909, SB2815, SB735, SB2233, SB800, SB1069, SB2683, SB2986, SB2058, SB2310, SB2055, SB1032
Keywords:
expressive activities, freedom of speech, public forum, higher education, protests, student rights, antisemitism, public institutions, disciplinary policy, student organizations, compliance, institutional policy, disciplinary sanctions, diploma designation, institution merger, academic records, student options, Holocaust education, Holocaust Remembrance Week, genocide education
TX
Transcript Highlights:
- Economic impact of Pegasus Park, a bioscience research hub in my district.
- Other long-time hubs for life sciences.
- comparing these hubs.
- can easily find and navigate available tools and programs to support their workforce.
- to the workforce, which fuels our great Texas economy.
Keywords:
SB 529, Texas Tax Code, municipality, hotel and convention center, hotel convention center project, tourism development, economic development, tax revenue pledge, revenue commitment, qualified project, municipal finance, local government, special district, hotel occupancy tax, nearby establishments, convention center financing, city population 130000, Section 351.155, Section 351.157, child care
TX
Transcript Highlights:
- or natural, and they also train in our community to train significant numbers of the health care workforce
Keywords:
HB 44, Life of the Mother Act, abortion exceptions, medical emergency, reasonable medical judgment, pregnancy complications, maternal health, life-threatening condition, ectopic pregnancy, miscarriage, spontaneous abortion, fetal survival, Texas abortion law, abortion ban, physician liability, health care provider, disciplinary action, aiding and abetting, emergency abortion, obstetric care
HI
Transcript Highlights:
- So, with that, then let's open up with SB 2405, SD1, HD2, relating to agricultural workforce housing
- as an important opportunity to bring together key partners to address the need for agricultural workforce
- Okay, we're voting on SB 2405 SD1 HD2, relating to agricultural workforce housing.
Bills:
SB2405, HCR19, HCR63, HCR85, HCR140, HCR166, HCR82, HCR98, HCR104, HCR106, HCR141, HCR165, HR20, HR57, HR77, HR132, HR156, HR74, HR90, HR96, HR98, HR133, HR155
Keywords:
agricultural workforce, housing, Hawaii, working group, zoning, land use, financial incentives, tax credits, water conservation, infrastructure, public health, March4Water, water access, sustainable resources, Honopou Bridge, emergency access, wildfire risk, public safety, structural integrity, community outreach
Summary:
The Water and Land Committee met on April 7 and heard testimony on several resolutions and one bill. SB 2405 SD1 HD2, relating to agricultural workforce housing, received support from the Department of Agriculture and Biosecurity, HFTC, and the Hawaii Farmers Union, and the committee later recommended passage as is; one member voted with reservations citing department cost and staffing concerns. The committee also heard HCR 19/HR 20 designating March as March for Water Month, HCR 63/HR 57 urging DLNR and DOT to clarify jurisdiction over Honouliuli Bridge, HCR 85/HR 77 on transferring parcels for the East Kapolei TOD project, HCR 140/HR 132 on vegetation management and fuel reduction in West Maui, HCR 166/HR 156 on identifying East Oahu lands for native Hawaiian tree planting, HCR 82/HR 74 on basic shelter standards for rapid deployment housing, HCR 98/HR 90 on a Honolulu housing pattern book, HCR 104/HR 96 on North Shore coastal trails, HCR 106/HR 98 on endorsing Waikiki as a world surfing reserve, HCR 141/HR 133 on Maui fire code enforcement, and HCR 165/HR 155 on permanent pickleball nets and lighting at Kamiloiki Community Park.
Testimony was generally supportive on most measures, with several agencies and organizations submitting written comments or appearing in support. HCR 82/HR 74 drew the most discussion: the State Council on Developmental Disabilities supported the intent but asked that accessibility be considered on the front end, while another testifier opposed the resolution, arguing it could turn temporary emergency shelters into permanent substandard housing and should be deferred. Committee members discussed temporary versus permanent housing standards and accessibility, and the chair later said the measure would be amended to require permanent units to meet appropriate code standards and to note accessibility concerns in the committee report. On HCR 140/HR 132, DLNR testified that firebreak maintenance on its Waianae lands would be costly, and members noted funding and staffing implications.
At the end of the meeting, the committee adopted the chair’s recommendations on the measures it voted on. SB 2405 was passed with a reservation from one member; HCR 19/HR 20, HCR 63/HR 57, HCR 85/HR 77, HCR 98/HR 90, HCR 104/HR 96, HCR 106/HR 98, HCR 141/HR 133, and HCR 165/HR 155 were passed unamended, while HCR 140/HR 132 was passed with reservations and HCR 166/HR 156 and HCR 82/HR 74 were passed with amendments. The committee then adjourned.
AL
Alabama 2026 1st Special Session
Alabama Senate Agriculture, Conservation, and Forestry Committee Feb 25th, 2026
Agriculture, Conservation and Forestry
Keywords:
HB271, ReEngage Alabama Grant Program, Alabama Commission on Higher Education, adult learner, adult education, returning student, college completion, higher education grant, tuition assistance, mandatory fees, FAFSA, workforce development, community college, university, associate degree, bachelor's degree, stop-out, nonreverting funds, financial aid, postsecondary education
AZ
Arizona 2026 Regular Session
02/05/2026 - House Rural Economic Development
Rural Economic Development
Transcript Highlights:
- Are you seeing developers, without public-private partnerships, developing affordable or workforce housing
- But in terms of really delivering that workforce housing and below, it has required some form of subsidy
- I appreciate that this bill recognizes how closely energy policy and workforce opportunity are connected
- That matters in Arizona, where Hispanic families make up a significant and growing share of our workforce
- That matters in Arizona, where Hispanic families make up a significant and growing share of our workforce
Keywords:
HB2388, Arizona Commerce Authority, ACA, small modular reactor, SMR, nuclear energy, advanced nuclear, data center, data centers, economic development, study, appropriation, general fund, jobs, wages, tax revenue, broadband, infrastructure, secondary businesses, tertiary businesses
Summary:
The committee began with short presentations highlighting historic sites in Prescott, including the Arizona Pioneer Home and the First Territorial Governor’s Mansion/Charlotte Hall Museum, framed as ways to showcase rural districts and Arizona history. Members discussed the importance of using committee time to feature district-specific projects and tourism assets before moving to legislation.
The main action was on HB 2804, a bill creating a state rural development and housing tax credit tied to the federal low-income housing tax credit for projects in counties under 800,000 population. Supporters, including the sponsor, the mayor of Flagstaff, housing developers, and other local officials, argued the credit would help finance affordable housing for seniors, veterans, and low-income residents in rural areas where projects are otherwise not feasible. Opponents, including the Arizona Free Enterprise Club, argued the program is inefficient, difficult to police, and disproportionately benefits intermediaries and developers. After extended questioning and debate about whether the bill truly helps veterans and seniors, the committee passed HB 2804 on a 7-0 vote.
The committee then heard HB 2388, which directs the Arizona Commerce Authority to study the economic benefits of small modular reactors and data centers and report findings to the governor and legislature. The sponsor described it as a data-gathering measure to inform future policy, while supporters said it could help assess energy and job impacts, especially for Hispanic workers. One member suggested adding information on utility-rate impacts and waste/storage issues through amendment. The bill passed on a 6-1 vote, and the committee adjourned.
KY
Kentucky 2025 Regular Session
Interim Joint Committee on Economic Development & Workforce Investment (10-23-25)
Transcript Highlights:
- Kentucky and their local workforce. Kentucky and their local workforce.
- And I understand that it is workforce.
- future workforce through good business<01:20:49.120>
initiative. - <01:21:34.640>
We're Kucky's workforce and economy. We're Kucky's workforce and economy. - , and help keep our future workforce in Kentucky.
Keywords:
Meeting Start: 00:00:04
Attendance Roll Call: 00:00:29
Approval of Minutes: 00:01:50
Kentucky Buy American Act: 00:02:08
Earn As You Learn: KY Building Trades Apprenticeship: 00:30:42
Worker Misclassification in the Construction Industry: 01:02:00
Investing in KY’s Future Workforce Through the Good Business Initiative: 01:20:44
Adjournment: 01:28:28, 958, all
Summary:
The committee met on October 23, 2025, approved the September minutes, and heard testimony on a proposed “Kentucky by America” procurement preference bill. Representative Patrick Flannery described the concept as giving preference in public construction and public works contracts to iron, steel, aluminum, and other manufactured goods made in the United States, while emphasizing he wanted to avoid excessive taxpayer costs and was open to changes. Chad Connley of the United Steelworkers and Dustin Reinsteller of the Kentucky State AFL-CIO supported the idea, arguing it would strengthen domestic manufacturing, keep tax dollars in the local economy, and support jobs; Connley said the bill would include waivers for items not made domestically and noted Kentucky has opted out of the GPA trade agreement. Mike Buckington of Metals Innovation Initiative, testifying virtually, also supported the concept and said Kentucky’s metals sector has seen significant investment and can supply most construction needs, while stressing supply-chain reliability and national security concerns.
Members generally expressed support but raised questions about implementation. Representative Branscum asked who would grant waivers and how contractors would know the rules during bidding; Flannery said he was open to revising the language and process. Representative Gentry supported the concept but said the bill would likely need editing to avoid harming businesses or markets. Senator Nun suggested aligning the bill’s definition of a U.S. good with industry country-of-origin standards to make compliance easier. Representative KC Carney asked for data on the impact of similar laws in other states, and Connley said he could provide numbers later but did not have them on hand. Senator Boswell supported the concept and asked about the cost threshold for waivers; Connley said the federal standard is a 25% cost increase, while the prior Kentucky version used 10%, and that the threshold is a key detail.
The committee then shifted to an informational presentation on building trade apprenticeships. Eric Elie of the Kentucky State Pipe Trades Association, Nick Brown of Plumbers and Pipefitters Local 502, and retired IBEW training director Steve Willinghurst explained how union apprenticeship programs work. Brown described earn-while-you-learn training, with apprentices placed on jobs by signatory contractors and attending classes two nights a week for five years. He outlined the work of plumbers, pipefitters, welders, and HVACR technicians, emphasizing that these trades support construction, industrial facilities, distilleries, and other critical infrastructure. No votes or formal actions were taken on the policy topics beyond approval of the prior minutes.
TX
Texas 89th Regular
S/C on Academic & Career-Oriented Education Mar 27th, 2025
S/C on Academic & Career-Oriented Education
Transcript Highlights:
- Hybrid welding programs and workforce pathways are flexible... ...for children in foster care.
- As Chairman Gore said, it supports workforce development and the... ...engagement in different programs
- The committee substitute for House Bill 2689 bridges this gap by creating a workforce readiness pilot
- We talk a lot in this building about education and workforce development.
- Parents often face barriers to workforce participation due to access to childcare.
Keywords:
early childhood education, task force, governance, Texas Education Agency, child care, education policy, virtual education, hybrid learning, school funding, average daily attendance, education technology, remote learning, education legislation, workforce development, adult education, high school diploma, industry certification, pilot program, gifted education, education support
TX
Keywords:
military education, early registration, ROTC, corps of cadets, higher education, military academy, student athletes, name image likeness, compensation, intercollegiate athletics, representation, tuition assistance, military, Texas State Guard, education, mandatory fees, scholarship, Texas Armed Services, student access, academic records
TX
Keywords:
military education, early registration, ROTC, corps of cadets, higher education, military academy, student athletes, name image likeness, compensation, intercollegiate athletics, representation, tuition assistance, military, Texas State Guard, education, mandatory fees, scholarship, Texas Armed Services, student access, academic records
KY
Kentucky 2026 Regular Session
Interim Joint Committee on Tourism, Small Business, and Information Technology (8-29-24)
Keywords:
KY LRC YouTube, https://www.youtube.com/watch?v=N23nvbeStZw, 2026-06-21T07:17:08+00:00, 2.2.24, Data collected via generic collector engine, Meeting Start 00:00:00
Call to Order and Roll Call 00:00:06
Dataseam: Investments and Partnerships Building the Kentucky Technology Workforce 00:01:43
Office of Broadband Development Update 00:44:57, 958, all, 2.2.42, 2.1.47
HI
Transcript Highlights:
- There is greater emphasis on workforce readiness and workforce development, providing underskilled individuals
- There is greater emphasis on workforce<00:32:17.600>
readiness <00:32:18.000>and <00:32: - 18.159>
workforce workforce readiness and workforce workforce readiness and workforce development - It's outdated, and it doesn't include workforce or workplace literacy.
- building housing workforce building housing workforce >> housing<00:45:48.960>
probably
Keywords:
telecommunication devices, student use, public schools, student engagement, educational outcomes, confiscation policy, mental health, statewide policy, community literacy, education, Title I funding, reading proficiency, underserved communities, family engagement, tutoring, literacy support, adult education, community education, literacy programs, workforce development
HI
Hawaii 2026 Regular Session
ECD Public Hearing - Fri Mar 20, 2026 @ 9:30 AM HST
Economic Development & Technology
Transcript Highlights:
- But we like use this as a pipeline for workforce development.
- Thank you. union labor workforce, but all four of union labor workforce, but all four of it<00:28:49.679
- These are the the workforces, right?
- advice as far as the workforce goes. advice as far as the workforce goes.
- workforce development. workforce development.
Bills:
SB2580, SB2578, SB2259, SB3084, SB2816, SB2928, SB2075, SB3322, SB2377, SB2436, SB2835, SB3248
Keywords:
SB2580, Hawaii film tax credit, motion picture tax credit, digital media credit, film production incentive, income tax credit, general excise tax exemption, DBEDT, DOTAX, local hires, local workforce, film industry, movie production, television production, streaming platform, streaming series, loan-out companies, motion picture project employer, qualified production, qualified production costs
Summary:
The committee opened by reviewing hearing procedures and then took up SB 2580, which concerns Hawaii’s film production tax credit and related incentives. Testimony was strongly supportive overall, with witnesses saying the measure would help attract productions, extend the sunset date, include streaming platforms, and strengthen the state’s competitiveness. Several supporters asked for cleanup language on grant administration, tax credit management, local-hire uplifts, and limits on third-party audit requirements for smaller productions. The state film office said the bill was generally strong but suggested clarifying language and noted that DBEDT and DOTAX already provide oversight of the current credit. No vote was taken in the transcript, but the bill drew broad support with a few comments and one opposition noted later in the hearing.
The committee then heard SB 2578 SD1, a measure to create a film commission and related grant structure. Testifiers said the proposal would formalize industry input, improve accountability, and help the state compete globally, but they also raised concerns about how a new grant program would interact with the existing tax credit system. The film office said the grant program and tax credit should be separated operationally, that the advisory structure should include industry voices and possibly union representation, and that county film commissioner language may need technical adjustment. A testifier also suggested a Hawaii film museum and related tourism opportunities. The measure was described as having 42 supporters, one opposition, and five comments, with no final action shown.
The committee next considered SB 2259, a dementia training measure. Supporters, including the bill’s drafter and the Alzheimer’s Association, described personal caregiving experiences and said free dementia training could help workers and families. Suggested amendments focused on clarifying the relationship between EOA and DBED and allowing retraining every two years because of workforce turnover. DBED said the bill is worthwhile but is not really an economic development initiative, and it should align with existing dementia programs and be easy for businesses to use, preferably online. The committee then moved to SB 3084 SD1, which HTDC said would expand its R&D matching program beyond SBIR to other federal research grants because of uncertainty at the federal level; the transcript ends as testimony begins, with no vote or final action recorded.
HI
Hawaii 2026 Regular Session
HSH Public Hearing - Tue Feb 3, 2026 @ 9:00 AM HST
Human Services & Homelessness
Transcript Highlights:
- Our goal is always to continue to provide training that will help the workforce to better service our
- <00:55:58.360>
to <00:55:58.480>better that will help the workforce to better that - will help the workforce to better service<00:55:59.320>
our <00:55:59.480>families. - This is the Hawaii Benefits Hub bill.
- the Hawaii Benefits Hub bill. the Hawaii Benefits Hub bill.
Keywords:
HB1518, Hawaii SNAP, Supplemental Nutrition Assistance Program, food stamps, Department of Human Services, DHS, pre-release SNAP, pre-release application process, incarcerated individuals, prisoner reentry, reentry services, formerly incarcerated, jail release, prison release, recidivism, food security, benefits eligibility, controlled substance felony, drug felony, drug conviction
Summary:
The committee opened its first meeting of the 2020 session and heard testimony on several measures, beginning with HB 1518, which would allow people incarcerated and nearing release to apply for SNAP benefits before release. The Department of Corrections and Rehabilitation and the Department of Human Services said they support the bill and are already piloting a pre-release application process at two facilities, with plans to expand it. The Attorney General’s Office supported the intent but noted a technical issue: one section of the bill appears to affect TANF as well as SNAP, while the title refers only to SNAP. A wide range of advocates, including Catholic Charities, the Hawaii Public Health Institute, Hawaii Hunger Action Network, Drug Policy Forum of Hawaii, Hawaii Children’s Action Network, ACLU of Hawaii, and others, testified in strong support, emphasizing food insecurity after release, reentry stability, and reduced recidivism. The committee did not take a vote during the hearing.
The committee then heard HB 1747, which would direct the Department of Human Services to seek federal waivers or extensions related to restricting certain SNAP purchases, including sugary drinks. DHS said it had already been approved for a narrow demonstration waiver and was working with retailers on implementation, with a target date of August 1. Supporters of the measure argued it would promote healthier choices, while opponents, including Hawaii Appleseed, the Hawaii Public Health Institute, Hawaii Children’s Action Network, and the Hawaii Food Industry Association, said such restrictions are ineffective, stigmatize low-income residents, create burdens for retailers and DHS, and may be difficult to implement. Members asked DHS to clarify the scope of the waiver and confirmed it applies to sugary drinks and beverages containing more than 10 grams of sugar.
Finally, the committee took up HB 1705, which would allow licensed mental health counselors to serve as child custody evaluators, but there was no testimony from the relevant agencies and the item was quickly set aside. The committee also heard HB 1565, which would establish a judiciary working group to improve family court processes and legal representation for youth in the child welfare system. The Attorney General’s Office offered minor technical amendments, and supporters from the Office of Wellness and Resilience, High Hopes Hawaii, Hawaii Children’s Action Network, and a social work student described the need for legal representation, citing better reunification and stability outcomes and the importance of youth voice in court proceedings. No votes or final actions were taken in the portion of the meeting provided.
HI
Transcript Highlights:
- eligibility for coverage and be very careful not to have people that would be covered under ERISA in the workforce
Keywords:
hospice, health care, aging population, regulations, Medicare, working group, fraud prevention, quality of care, mental health, recidivism, civil commitment, Hawaii State Hospital, justice system, shelter, treatment pathways, biomarker testing, health insurance, precision medicine, healthcare access, medical necessity
Summary:
The committee heard testimony on SCR 21 SD1, which asks Hawaii Health Systems Corporation’s East Hawaii Regional Health Care System to study the feasibility of a rural health clinic or similar access point for the Volcano community. Testimony in strong support came from HHSC representatives, Volcano residents, the Volcano Health Collaborative, the Rotary Club of Volcano, and others, who said the area has a clear need and that local primary and urgent care would align with regional plans. HHSC said it had already looked at the area, found no suitable temporary buildings, and would need a longer-term, capital-intensive solution, but that the study could help accelerate next steps.
The committee then took up SCR 50 SD1, proposing a Hawaii Health Plan Working Group to design a basic affordable health plan for residents. Dr. Jack Lewin of SHIPTA said the state faces a growing uninsured population and argued for a short-term, lower-cost plan focused on preventive and primary care, drawing on the old State Health Insurance Plan as a possible model. Members asked about whether that prior program still exists and whether the working group should include the Hawaii Medical Association and Hawaii Primary Care Association; Dr. Lewin said the statute still exists but is unfunded, and that the group should be inclusive. The Department of Labor and other organizations also provided comments.
For SCR 75 SD1, which urges a coordinated interdepartmental effort to reduce fetal alcohol spectrum disorder, Dr. Lewin and others said prevention, prenatal screening, and early intervention are needed because FASD is often hidden until later problems appear. Amanda from Hawaii FASD Action Group said current implementation under Act 192 is still largely a landscape analysis and that Hawaii lacks the infrastructure and specialists for a full system. Darlene Chance Govor urged adding the judiciary as a partner so juvenile justice and probation staff can be trained and referral pathways improved, while the Department of Health said it supports prevention but prefers a broader, systems-based approach focused on child needs and upstream care. The Disability Rights Center supported the resolution and asked for an earlier reporting date.
The committee also heard SCR 149 SD1, which seeks an informal working group to address complex patients with multiple diagnoses involving substance use, mental health, or chronic physical illness. The Hawaii Substance Abuse Coalition and Ke Nui Malo strongly supported the measure, saying current siloed systems leave people bouncing between medical, mental health, and substance use providers without coordinated care, often ending up in crisis, emergency rooms, or the justice system. They said integrated residential care and a coordinated working group could improve outcomes and align with federal funding opportunities. The transcript ended before any final vote or action on the measures was announced, and SCR 109 was noted as withdrawn from the agenda.
OK
Oklahoma 2026 Regular Session
Veterans and Military Affairs Apr 9th, 2026 at 11:00 am
Veterans and Military Affairs
Transcript Highlights:
- This modernization reflects best practices in healthcare staffing and directly supports workforce stabilization
Keywords:
Oklahoma National Guard, compensation, education assistance, career technology, military benefits, veterans, donations, Oklahoma Department of Veterans Affairs, state agency, executive branch, HB3043, ODVA, seasonal employees, project labor, pro rata jobs, unclassified service, state personnel law, state employee benefits, paid leave, paid holidays
OK
Oklahoma 2026 Regular Session
Postsecondary Education REVISION 3: HB2210 - Added Feb 17th, 2026 at 10:30 am
Postsecondary Education
Transcript Highlights:
- This is about workforce readiness, not mandates, connecting students with real jobs, real skills, and
- What it seeks to do is to align what we've been doing at CareerTech and Workforce and Higher Ed, all
- toward the goal of ensuring that our workforce is ready, specifically. ...goal of ensuring that our workforce
- Those are all crucial to the workforce.
- And also with the Workforce Commission.
Keywords:
credential of value, education, workforce development, labor market, government reporting, higher education, Oklahoma State University, Board of Trustees, presidential selection, college governance, Oklahoma Agricultural Extension, local funding, financial institutions, county extension services, state funds, academic programs, low-producing programs, Oklahoma State Board of Regents, program review, curriculum quality
HI
Hawaii 2026 Regular Session
AGR Public Hearing - Fri Jan 30, 2026 @ 9:30 AM HST
Agriculture & Food Systems
Transcript Highlights:
- Next up, we have House Bill 6004 relating to agricultural workforce housing.
- Utilized for this work as local hubs of collaborative innovation and community prosperity, where local
- Next bill up is House Bill 6004 relating to agricultural workforce housing.
- Bill6004 relating to agricultural Bill6004 relating to agricultural workforce<01:34:08.080>
housing - workforce housing. workforce housing.
Keywords:
biosecurity, invasive species, Hawaii Invasive Species Council, Department of Land and Natural Resources, appropriation, agriculture, land use, farm dwelling, renewable energy, income qualification, solar energy, geothermal resources, hydropower, agricultural tourism, aquaculture, commercial activity, swine production, Korean natural farming, land leases, Hawaii
AL
Alabama 2025 Regular Session
Alabama Senate County and Municipal Government Committee Feb 25th, 2025
County and Municipal Government
Transcript Highlights:
- the bill itself, this moves the administrative functions of these boards under the Department of Workforce
- industry, and I understand putting it... ... in the industry, and I understand putting it on the Workforce
- What is a day in the life of the people over at Workforce Development as far as their administration
- Right, so if someone is coming in applying for a new license, they would apply to Workforce Development
- Of Workforce Development and the other question that I had last year: how do you deal with the fact that
Keywords:
business taxes, annual reports, Alabama Tax Tribunal, tax appeals, local government, media monitoring, government contracts, state agencies, local agencies, media regulations, transparency, juvenile detention, county management, legal procedures, juvenile justice, county commission, supervision, administration, emergency services, 911