Video & Transcript Research : 'call processing'

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TX

Texas 89th Regular

Public Health Apr 28th, 2025

Public Health

Transcript Highlights:
  • And so it’s a call...
  • The Chair calls Lee Johnson.
  • They can make a call in that process.
  • I'm going to call on Mr.
  • The chair calls Ana Montanez. The chair calls Charles Stern. The chair calls Barbara Ratnovsky.
TX

Texas 89th 2nd C.S.

State Affairs May 6th, 2026

State Affairs

Transcript Highlights:
  • I'm calling up off this in. Okay. Chair calls Joel Yu, Margo Wise, and Pat Wood. Wise and Pat Wood.
  • Let's look through that process. ...through that process.
  • The Chair calls Zena Bash.
  • Chair calls Todd Brewer. All right.
  • Cyrus, Chair calls Adrian Shelley. I don't see any, Cyrus. The Chair calls Adrian Shelley.
Keywords: 1184, house, all
TX
Transcript Highlights:
  • The chair calls Chris Book.
  • , we are required to have an additional phone call with the carrier to have an informal settlement process
  • user of the arbitration process in Texas.
  • And so, prior to 2019, when we just had the mediation process, 95% was solved through the informal process
  • The chair calls Debbie Allen. Debbie Allen.
AZ

Arizona 2026 Regular Session

02/11/2026 - Senate Regulatory Affairs and Government Efficiency

Regulatory Affairs and Government Efficiency

Transcript Highlights:
  • The Senate Regulatory Affairs and Government Efficiency Committee was called to order.
  • Vice Chair, could you please call up Steve Barclay? Mr.
  • We're in the extreme minority in having that sort of process.
  • Vice Chair, could you please call up the first test of...
  • A thousand phone calls and children dying is unacceptable.
Summary: The Senate Regulatory Affairs and Government Efficiency Committee approved the February 4, 2026 minutes and first considered the reappointment of Troy L. Campbell to the Arizona State Liquor Board. Campbell described his nearly 10 years of service, his role as chair since 2019, and his focus on fairness, public safety, and applying the law consistently. He answered questions about the board’s workload and authority, noting it handles roughly 40 to 50 cases a year and does not issue fines. With no public testimony, the committee voted 6-0 with one not voting to recommend his confirmation to the full Senate. The committee then heard and passed SB 1478, a liquor omnibus bill making technical and policy updates to liquor statutes, including changing “manufacture” to “produce,” allowing rather than requiring cities and towns to levy certain liquor-related taxes or fees, repealing a federal food-safety preemption reference, and clarifying cider’s definition to include products up to 8.5% alcohol by volume. Supporters described it as an annual stakeholder-driven cleanup bill, and the Department of Liquor Licenses and Control testified neutral. The committee adopted the Bolick amendment and then passed the bill as amended. It also passed SB 1108, which creates a Swedish-rounding framework for cash transactions when pennies are unavailable, with signage and enforcement provisions; the Leach amendment removed an individual-item exemption and clarified tax treatment. The Greater Phoenix Chamber supported the bill, and the committee passed it as amended. The committee next approved SB 1205, regulating private-property vehicle booting by prohibiting local bans, setting signage, written permission, rate limits, release rules, and misdemeanor penalties. Supporters said it would provide a more transparent, less costly alternative to towing, while members raised concerns about signage, appeals, and consumer protections. The Bolick amendment made a technical change, and the bill passed as amended. SB 1241, allowing private permitting providers to conduct plan reviews and inspections for single-trade residential projects, drew the most debate: supporters argued it would reduce delays and costs for homeowners and help cities with backlogs, while cities and counties warned about public-safety risks, loss of local control, and liability concerns. After adopting the Payne amendment on immunity, the committee passed the bill 5-2. Finally, the committee passed SB 1366, which creates a Public Property Towing and Impound Practices Study Committee to review fees, standards, insurance, background checks, and related DPS and public-property towing practices. Some members objected that the study committee lacked minority-leader appointments, but supporters said the review was needed before making permanent changes. The committee then began hearing SB 1431, a housing-design bill limiting municipal design standards and restrictions on certain shared features, but the transcript ends before any action on that measure.
LA

Louisiana 2026 Regular Session

Senate and Governmental Affairs May 12th, 2026

Senate & Governmental Affairs

Transcript Highlights:
  • We will process the...
  • So we started this process, but this process is not working like it should.
  • But to call Senator Barrow for just a Republican map? Yeah. To call for a 5-1...
  • Did I call Sally Donnellan? Who? Did I call Sally Donnellan? No, we can call those feet. Who?
  • Sir, did I call his name? Ma'am, did I call your name?
Bills: SB116, SB121, SB130, SB407
CA
Transcript Highlights:
  • The commission has established timelines for the application process, the intake process, and then the
  • energization process.
  • Madam Secretary, please call the roll.
  • That really got us into 2022 with the need for not only improved processes, but, you know, what we call
  • We call it nameplate capacity.
Summary: The committee first heard AB 1026 by Assembly Member Wilson, which would require investor-owned utilities to provide clearer front-end information and follow more consistent timelines for post-entitlement energization applications tied to housing projects. The author and supporters from the Housing Action Coalition and Mission Housing said utility delays can hold up approved housing, add costs, and create uncertainty, and they argued the bill would align utility processes with recent state efforts to streamline local permitting. PG&E and Southern California Edison opposed the bill, saying existing CPUC timelines and the ongoing energization rulemaking already address the issue, that the bill could be duplicative or premature, and that some proposed timelines were too short. The committee discussed the bill’s relationship to the CPUC’s September 2024 decision, and AB 1026 was ultimately approved on a 15-0 vote, with the consent calendar also passing. The second half of the hearing was the committee’s annual oversight hearing on electric reliability. Representatives from the CPUC, CEC, CAISO, and DWR reviewed lessons from the 2020 and 2022 heat emergencies, emphasizing that California has since added significant resources, improved planning, and created backstop programs such as the strategic reliability reserve. They said the summer 2025 outlook is cautiously optimistic, with no expected shortfalls under traditional planning conditions and a projected surplus, though wildfire and extreme heat remain risks. The agencies also described major changes in planning and operations, including more battery storage, updated resource adequacy rules, expanded transmission planning, and reforms to the interconnection queue. Members asked about data center load, Diablo Canyon’s future, the strategic reliability reserve, demand response, wildfire mitigation costs, affordability, and regional market expansion. Witnesses said data center demand is a major variable but can be managed through better forecasting, flexible service arrangements, and siting in areas with existing capacity; they also said firm clean resources remain valuable while planning continues around Diablo Canyon’s scheduled retirement. On affordability, they said the agencies try to balance reliability with least-cost procurement, and that new resources can lower market prices even as they require upfront investment. CAISO also highlighted the value of the Western Energy Imbalance Market and the planned day-ahead market, saying regional coordination improves both reliability and cost savings.
ND

North Dakota 2026 1st Special Session

Education Committee Apr 1st, 2026 at 09:00 am

Education

Transcript Highlights:
  • We'll call this meeting to order.
  • So we'll call this meeting in order and we'll start with roll call. Representative Chairman Jonas.
  • , they're called I-times.
  • So this year we implemented what was called a process that used a program called JotForm.
  • Or is this a closed process?
Keywords: 908, all
TX

Texas 89th Regular

Transportation Apr 24th, 2025

Transportation

Transcript Highlights:
  • that process.
  • The design process takes time, the construction process takes time.
  • The public preview process, the process, and so on and so forth.
  • We do an annual process.
  • To 98% of the calls.
CA
Transcript Highlights:
  • I call implicit requirements.
  • a 911 call, which call do you receive faster, the landline or the cell phone line?'
  • For VoIP, 1.6 million of 911 calls.
  • But for the wireline, it was 1.026 million 911 calls that occurred. ...it was 1.026 million 911 calls
  • For VoIP, 1.6 million of 911 calls.
Summary: The committee held an informational hearing on Carrier of Last Resort (COLR) to examine its history, current operation, and possible future changes in California. Chair Tasha Berner said the hearing was prompted in part by AT&T’s 2023 request for relief from COLR obligations and by broader concerns about public safety, affordability, universal service, and access to modern broadband and telecommunications. The first panel featured a telecommunications expert who traced COLR back to universal service principles and explained how states have handled COLR differently, including full deregulation, limited rural obligations, or transition pathways tied to competition and customer protections. Members asked about affordability, federal and state processes for service withdrawal, and whether COLR remains necessary given modern competition. CPUC staff then described California’s COLR framework, explaining that universal service rests on access, reliability/quality, and affordability, and that COLR requires carriers to provide basic service, including voice-grade calling, 911 access, relay services, and Lifeline. Staff said AT&T’s application sought relief in nearly all of its territory, but no replacement COLR came forward during the proceeding, and public participation hearings drew thousands of comments and strong concern from rural and vulnerable customers. The CPUC outlined its ongoing rulemaking to reconsider whether the 1996 COLR rules and 2012 basic-service definition still fit current conditions, with workshops and public hearings scheduled and a proposed decision expected later in the year or into 2026. Members pressed staff on geographic outreach, wireless coverage, whether broadband can be part of basic service, public safety during wildfires, and what reporting and complaint processes currently exist. In the final panel, industry and public-interest witnesses sharply disagreed. A U.S. Telecom representative argued COLR is outdated, costly, and copper-focused, and said reform should allow technology-neutral alternatives such as wireless, fiber, and satellite while preserving reliable voice and emergency access. The CPUC Public Advocates Office countered that COLR remains a necessary public safeguard, especially for rural and low-income customers, and argued that any transition should maintain or improve service, with public benefits such as broadband investment and continued protections for 911, disability access, and affordability. Committee members focused on the difference between an obligation to serve everyone and a mere option to serve, and on whether the Legislature should provide clearer guidance as the CPUC’s rulemaking moves forward.
TX

Texas 89th Regular

Natural Resources Mar 26th, 2025

Natural Resources

Transcript Highlights:
  • And who did they call to help fix the problem? They called me. So we held a town hall meeting.
  • It's an expensive process. and the process, as I mentioned, is a litigated one.
  • I'm trying to understand the process here.
  • And so there is not what I would call a regulatory vacuum or advocacy vacuum on that front, and the process
  • The Chair calls Jeff Kirschbaum. Thank you.
CA

California 2025-2026 Regular Session

Assembly Insurance Committee Jun 17th, 2026

Insurance

Transcript Highlights:
  • It's called loss estimate alteration.
  • Please call the roll.
  • Please call the roll.
  • The bill also establishes a formal process for the commissioner to call the insurer to a hearing to discuss
  • The bill establishes a formal process for the commissioner to call the insurer to a hearing to discuss
Keywords: 988, house, all
TX

Texas 89th Regular

State Affairs (Part II) May 22nd, 2025

State Affairs

Transcript Highlights:
  • The chair calls Royce Pointset.
  • Will the clerk call the roll?
  • Will the clerk call the roll?
  • Will the clerk call the roll?
  • Will the clerk call the roll?
Bills: HB223
Summary: The Committee on State Affairs heard several House bills, with most measures left pending after testimony and later taken up in a batch of votes. Early in the meeting, HB 5624 on liability protections for motocross/off-road vehicle tracks, HB 223 on requiring competitive procurement for municipal lobbying contracts, HB 3709 on post-election audit procedures, and HB 5081 on protecting personal information of judicial officers and court staff were all discussed and left pending after testimony. Witnesses on HB 223 supported greater transparency in municipal lobbying contracts. HB 3709 drew sharp opposition from an election integrity advocate who argued the bill would reduce precinct-level granularity and make it harder to detect ballot errors, while a Secretary of State resource witness said the bill would simplify and standardize the audit process by location. HB 5081 received strong support from court administration and a district judge who described prior threats and an attack tied to publicly available personal information. The committee also heard HB 3546 on allowing school districts to move elections to November, HB 493 on barring certain felony offenders from serving as poll watchers, HB 5115 on increasing penalties for election fraud and related conduct, HB 4081 on trade secret filing procedures, HB 3909 on limiting restrictions on wireless devices at polling places, HB 2702 on limiting gubernatorial closure authority for certain veterans organizations during pandemics, HB 119 on foreign adversary lobbying, and HB 5138 on the Attorney General’s authority to prosecute election crimes. Several of these bills were explained with committee substitutes and then left pending before final action. Testimony on HB 493 and HB 5115 came from an election integrity advocate who supported both bills, saying the poll watcher restriction was appropriately narrowed and that the election fraud bill would help address invalid votes and refusal to count valid votes. Later, the committee took up pending business and voted out a large number of bills, generally along party lines or with broad support. HB 186 on minors’ social media use, HB 229, HB 2885, HB 3909 as substituted, HB 4285, HB 1661, HB 2820, HB 3181, HB 4157, HB 223, HB 521, HB 640, HB 1234, HB 2253, HB 2294, HB 3053, HB 3697 as substituted, HB 4281, HB 4463, HB 4995, HB 5081 as substituted, HB 5624 as substituted, HB 119 as substituted, HB 3225, HB 5138 as substituted, HB 5115, HB 481 as substituted, HB 3546, HB 493, and HB 4145 were reported favorably to the full Senate, with several also placed on the local and uncontested calendar. The committee also adopted committee substitutes for multiple bills, including HB 3909, HB 5081, HB 5624, HB 119, HB 5138, and HB 481. At the end, the chair noted another committee meeting would likely be needed before deadlines, possibly on a weekend, and recessed the committee subject to the call of the chair.
DE

Delaware 2025-2026 Regular Session

House Health & Human Development Committee Meeting Jun 18th, 2026

Health & Human Development

Transcript Highlights:
  • Just as important, the bill standardizes this process.
  • The bill also creates a clear process for oversight.
  • I would now take the roll call vote on Senate Bill 257.
  • I will now call the roll call vote. Representative Chukwuocha, yes. Representative Neal...”
  • “Representative Neal, I will now call the roll call vote. Representative Chukwuocha, yes.
Bills: SB313, SB296
Summary: The House Health and Human Development Committee met and considered a series of health, human services, and related bills. The committee heard and advanced House Substitute 1 for Senate Bill 13, which standardizes hospital charity care and financial assistance statewide, and Senate Bill 296 with Senate Amendment 1, which restructures the Delaware Health Fund grant process with a more formal, transparent competitive rubric. Both measures received supportive testimony from DHSS, the Delaware Healthcare Association, and the Delaware Nurses Association, and both were released by committee on roll-call votes. The committee also released Senate Bill 313 with Senate Amendment 1, which places a temporary moratorium on acquisitions of nonprofit acute care hospitals by for-profit entities and expands notice/review requirements for sales of hospital real estate; Senate Bill 340 with Senate Amendment 1, which requires long-term care facilities to carry specified liability insurance, with questions raised about the exemption for state-owned facilities; Senate Joint Resolution 20, which directs DHSS to study independent assessment tools for Medicaid home- and community-based services; and Senate Bill 341, which updates Delaware Health Information Network law and formally recognizes DIN as the state’s health data utility. Testimony on these bills was generally supportive, with some discussion on constitutional concerns, insurance coverage, and the rationale for the state exemption in SB 340. Later, the committee advanced Senate Bill 257, which requires new animal shelters to be licensed and inspected before operating and removes a prior exception for certain rescue organizations; and Senate Substitute 1 for Senate Bill 278 with House Amendment 1, which allows earlier pre-authorization for summer child care enrollment and lowers copays for half-day care. Public testimony on these measures came from animal welfare advocates, YMCA representatives, and other stakeholders, all largely in support. Each bill was released by committee, with several votes walked for absent members, and the meeting adjourned after all agenda items were addressed.
CA

California 2025-2026 Regular Session

Assembly Health Committee Apr 29th, 2025

Transcript Highlights:
  • California has completed its review process and is now in the process of submitting a proposal to the
  • The measure is on call. Stephanie, aye. The measure is on call, Assembly Member.
  • That measure is on call, thank you.
  • In Amneal's earnings call, one of the CEOs called the partnership with California a great win for us.
  • It requires an open bidding process.
Summary: The Assembly Health Committee heard a long agenda of health bills focused on access to preventive care, behavioral health, hospital services, and patient safety. Early items included AB 554, which would expand and protect access to HIV prevention drugs like PrEP, including injectable forms and coverage protections; supporters said it would shore up access amid federal threats, while insurers opposed it as a costly benefit mandate. AB 577 would limit insurer and PBM practices that steer medications away from physician offices and require more transparency and patient consent; doctors and patient advocates supported it, while health plans and insurers warned it could raise drug costs and disrupt specialty pharmacy networks. AB 546 would require coverage for portable HEPA purifiers for vulnerable enrollees during declared emergencies, especially wildfire smoke events, with support from air quality and public health groups and opposition from insurers concerned about benefit expansion and cost. The committee also heard AB 224, which would codify California’s updated essential health benefits benchmark plan after a public review process, adding infertility treatment, hearing aids, and durable medical equipment if approved by CMS for the 2027 plan year. DMHC said the state had completed the review and needed legislation to meet federal timing, and the measure drew broad support. AB 1032 would require plans and insurers to reimburse up to 12 additional behavioral health visits for enrollees in wildfire-affected counties for a limited period after an emergency; supporters argued it would fill gaps in trauma care after disasters, while insurers said existing parity and continuity-of-care rules already address the issue and that the bill could create inequities. AB 849 would require trained chaperones for sensitive ultrasound exams and training on how to observe and intervene; it was backed by a survivor and patient advocates, with hospitals and health districts raising staffing concerns. Later, AB 1196 would direct the Department of Public Health to update outdated rules requiring three surgeons for certain heart surgeries using cardiopulmonary bypass; supporters said the rule no longer reflects modern practice and strains staffing, while cardiology representatives had no formal opposition but wanted to review amendments. AB 1113 would codify a right to wear a mask for health reasons in public spaces, with support from disability and public health groups. AB 1386 sought to add perinatal care to the list of basic hospital services, prompting testimony about maternity ward closures, workforce shortages, and rural access; the author said the bill would be amended further and that the committee would need to revisit timelines and implementation details. The committee also heard AB 1429, which would address Kaiser’s repeated mental health parity violations and improve access to behavioral health care, though the transcript cuts off before any action on that bill is shown. Several bills were moved with motions and seconds, but many were held for quorum; AB 1196, AB 1113, and AB 1386 were among the measures advanced to a roll call or held on call, and the committee repeatedly noted that final votes would occur when quorum was available.
MN

Minnesota 2025-2026 Regular Session

House Commerce Finance and Policy Committee 2/24/26

Commerce Finance and Policy

Transcript Highlights:
  • process to resolve this sort of issue. process to resolve this sort of issue. no<00:19:53.039>
  • They call lawyers responsible thing.
  • I called them. Of course, they gave me the call your HOA and have HOA take care of it.
  • ><00:40:01.359> on<00:40:01.680> Jenny I was able to call on Jenny I was able to call on
  • owners a the democratic process. owners a the democratic process.
Bills: SF1750, HF704, HF3479
TX

Texas 89th 2nd C.S.

Land & Resource Management May 22nd, 2025

Land & Resource Management

Transcript Highlights:
  • The clerk will call the roll. Chair Gates here.
  • The chair is going to call David Earl.
  • The chair is going to call David Earl.
  • This bill, if I'm understanding it, is putting in a process that requires there to be a hearing process
  • The Chair calls Eric Standridge. Thank you for being here today.
Summary: The committee first heard Senate Bill 2215, which would clarify that property owners may challenge municipal zoning ordinances that are adopted without following Chapter 211 procedures, and would expressly waive municipal sovereign immunity for declaratory, injunctive, and mandamus actions in those cases. The bill sponsor and witnesses argued it would simply enforce existing notice, hearing, and due process requirements and give landowners a practical remedy when cities fail to comply. Testimony in support came from attorneys and a landowner describing alleged zoning actions in Selma that they said occurred without proper notice or hearings and caused significant financial harm. After questions, the committee substitute was withdrawn and the bill was left pending. The committee then took up Senate Bill 2639, which would add disclosure and compensation requirements for local historic designations, including compensation based on the greater of repair/restoration costs or the difference in appraised value with and without the designation. The bill author said it was intended to address situations where historic designation delays or blocks redevelopment and to ensure property owners are fairly compensated. A property owner testified in support, describing an Austin case in which a demolition permit led to historic designation and what he said was a costly forced rehabilitation. Opponents, including a preservation advocate and an East Austin resident, argued the current process is already rigorous, rare, and balanced, and that the bill would undermine cities’ ability to preserve historic places and community heritage. During closing on SB 2639, the chair raised a concern that Section 3B appeared to apply retroactively to pending cases, which he said could be unconstitutional under the Texas Constitution’s prohibition on retroactive laws. The committee did not resolve that issue during the hearing, and the bill was left pending. The committee then adjourned.
NM

New Mexico 2026 Regular Session

House - Chamber Meeting Feb 6th, 2026 at 11:19 am

New Mexico House Floor Meeting

Transcript Highlights:
  • Roll call is closed. We have a quorum.
  • All right, you've got a roll call.
  • All right, you've got a roll call.
  • outlay process does require waivers as a process for that.
  • Speaker and gentlelady, and I'd like a roll call. You've got a roll call. Thank you, Mr.
FL

Florida 2025 Regular Session

January 14, 2025 - 01:00 PM

Transcript Highlights:
  • Underwriting is literally the process of evaluating the risk and determining an appropriate process for
  • The process of evaluating the risk and determining an appropriate process for it.
  • It's called a managed repair program.
  • , and one was called FORA.
  • There's DFS and their complaint process. There's a mediation process.
Summary: The subcommittee held its first meeting on homeowners property insurance, with members from both parties introducing themselves and repeatedly noting that insurance affordability, roof condition, claims handling, and storm recovery are top concerns for their districts. Chair Yeager said the meeting was intended as an educational discussion rather than a legislative debate, and introduced a panel that included Insurance Commissioner Mike Yaworski, consumer Chad Carr, agent Mary Catherine Lawler, insurer executive Melissa Burt DeVries, and policyholder attorney Chip Merlin. The panel and members discussed major cost drivers in Florida homeowners insurance, including inflation, home age, roof age, mitigation features, claims history, litigation costs, reinsurance, and the Florida Hurricane Catastrophe Fund. Commissioner Yaworski said underwriting has become more sophisticated and that litigation costs, reinsurance, and replacement-cost inflation all affect premiums; he also said litigation is down about 30% and average requested rate increases have fallen from about 22.1% in 2022 to 0.8% today. DeVries said age of home, replacement cost, roof age, and coverage choices can materially change premiums, and explained that reinsurance is a major expense passed through to consumers. Merlin emphasized transparency concerns, argued that insurers are increasingly individualizing risk, and said consumers often struggle with coverage limits, deductibles, and claim denials. Members asked about flood coverage, hurricane deductibles, managed repair programs, mitigation credits, new insurer capitalization, and whether savings from reforms are reaching consumers. Yaworski explained that flood is generally excluded from homeowners policies and covered separately, that hurricane deductibles are mandatory in Florida and usually around 5%, and that the office tracks savings from reforms through rate filings and insurer discussions. He said the state is updating mitigation discounts and monitoring new entrants closely for solvency and market conduct. Several members and panelists said recent reforms have helped reduce some abuses and litigation, but many consumers are still seeing higher premiums because replacement costs and reinsurance remain elevated. No votes or formal actions were taken.
LA

Louisiana 2026 Regular Session

Judiciary May 20th, 2026

Judiciary

Transcript Highlights:
  • Whitford, we call Senator Connick. Ms. Winfrey, we could call Senator Connick.
  • So with the online process, where is that part of the process take place? If you're filling out...
  • Well, that's the civil process in Louisiana.
  • It's called ex parte.
  • Madam Secretary, will you call the roll?
Bills: HR245, SCR30, SCR40, SB259
TX

Texas 89th Regular

Delivery of Government Efficiency Mar 5th, 2025

Delivery of Government Efficiency

Transcript Highlights:
  • It allows us to call.
  • Now we answer all of our calls within three minutes, and most of the calls.
  • processes.
  • OK, how does that process? process work, how often is that done? required by statute.
  • during the budget process.
Keywords: 1184, house, all