Video & Transcript Research : 'collaborative care model'

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FL
Transcript Highlights:
  • A new state, a funding model for a community based care lead agencies.
  • The funding model is really about children, keeping children in care and making sure that services to
  • So that doesn't have much to do right with entering care with this model.
  • The final thing, the model, the model does contain what did rate for groups of care.
  • So it's not just one model that the great why do we care about that?
Keywords: 999, senate, all
MN

Minnesota 2025 1st Special Session

House Education Finance Committee 3/13/25

Education Finance

Transcript Highlights:
  • The leaders that I've collaborated with are really excited about this model, as it is a workforce strategy
  • The leaders that I've collaborated with are really excited about this model, as it is a workforce strategy
  • The leaders that I've collaborated with are really excited about this model, as it is a workforce strategy
  • The leaders that I've collaborated with are really excited about this model, as it is a workforce strategy
  • The leaders that I've collaborated with are really excited about this model, as it is a workforce strategy
Bills: HF846, HF1538, HF1959
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Public Safety and Homeland Security Jun 21st, 2026 at 11:30 am

Joint Committee on Public Safety and Homeland Security

Transcript Highlights:
  • The members of 1199 SEIU provide care across the spectrum of care in our Commonwealth.
  • Our members provide care regardless of race, color, or creed, and our members care that our patients
  • fully to care for themselves and their families.
  • care institutions.
  • nicious type of 287 contract, the so-called task force model.
Keywords: 995, all
Summary: The hearing focused on the Safe Communities Act, House 2580 and Senate 1681, along with related proposals to limit local and state cooperation with federal immigration enforcement, prohibit 287(g) agreements, and expand legal defense for immigrants. Most testimony came from advocates, attorneys, labor leaders, health care professionals, educators, and community members who argued that fear of ICE discourages immigrants from reporting crimes, seeking medical care, attending school, or cooperating with courts, and that a clear statewide policy would improve public safety, due process, and trust in institutions. Several speakers described personal or client experiences involving domestic violence, trafficking, workplace abuse, or children affected by deportation, and many emphasized economic harms to workers, families, and small businesses. Health care witnesses said immigration enforcement is causing patients to miss appointments, avoid emergency rooms, and delay preventive care, with resulting public health consequences. Labor and education representatives said immigrant workers and students are increasingly fearful, and that the state should not allow local police to act as ICE agents or enter 287(g) agreements. ACLU and coalition witnesses cited examples they said showed existing or recent collaboration between local agencies and ICE, including courthouse alerts, vehicle stops, and use of municipal spaces, while also arguing that the bill would still allow cooperation on criminal matters and public safety emergencies. One witness opposed the bill, arguing that serious criminal offenders should be deported and defending ICE’s role. Committee members asked several questions about whether the harms described were widespread or anecdotal, and about the distinction between assisting ICE in civil immigration arrests versus responding to violent or public safety emergencies. Witnesses said the bill was aimed at civil immigration enforcement, not criminal investigations or emergency situations. At the end of the hearing, a committee member requested a study on immigration enforcement’s effect on emergency room wait times, and the committee then adjourned without taking a vote on the legislation.
MN

Minnesota 2025-2026 Regular Session

Committee on Human Services - 04/13/26

Human Services

Transcript Highlights:
  • managed care, and HCBS. managed care, and HCBS.
  • care home care nursing workforce care home care nursing workforce shortage<01:25:21.520> in
  • care.
  • would collaborate. would collaborate.
  • collaborate. No. collaborate. No.
Keywords: 1187, senate, all
MN

Minnesota 2025-2026 Regular Session

House Higher Education Finance and Policy Committee 2/25/25

Higher Education Finance and Policy

Transcript Highlights:
  • /c><00:17:47.760> the<00:17:47.919> Healthcare model of Care Third under the Healthcare
  • lack timely, essential services through direct care education and collaboration with local providers
  • models for high-need conditions, determined in collaboration with the state.
  • models for high-need conditions, determined in collaboration with the state.
  • models for high-need conditions, determined in collaboration with the state.
Keywords: 1183, house
TX

Texas 89th 2nd C.S.

Higher Education Apr 8th, 2025

Higher Education

Transcript Highlights:
  • Tarleton State is uniquely positioned to respond to the primary care and rural health care shortages
  • Access to health care, particularly access to a primary care physician, should not be aspirational.
  • Well, in rural health care, we are master collaborators.
  • We don't just talk about ecosystems... health care. We are master collaborators.
  • It's the need for perpetual care. And so having the physicians in place to provide... ...care.
Bills: HB42, HB125
Summary: The Committee on Higher Education met to hear several bills and first corrected the minutes from its April 1, 2025 meeting to reflect that a committee substitute for HB 271 had been adopted before the bill was reported favorably. The committee then heard HB 3326, which would help Texas higher education employees, especially adjunct faculty, qualify for federal Public Service Loan Forgiveness by counting classroom hours toward full-time status, requiring institutions to verify employment within 60 days, and requiring annual notice to eligible employees. No witnesses testified against the bill, and it was left pending. Members then heard HB 2853, authorizing UTEP to phase in a student union fee increase to fund demolition and reconstruction of its aging student union. Representative Perez and UTEP student and university witnesses said the current facility is outdated and insufficient for a campus of more than 25,000 students, while some members raised concerns about the size of the fee increase and its impact on low-income students. UTEP representatives said most students receive aid, the fee would be phased in over time, and the project was student-approved; the bill was left pending. The committee also heard HB 4066, a one-line bill to abolish the Texas Research Incentive Program after the state cleared its backlog of matching obligations, with the author saying the program was no longer needed in light of newer research funding approaches. The bill was left pending. The committee spent substantial time on HB 125, which would create the Tarleton State University College of Osteopathic Medicine. Supporters, including Tarleton leadership, the founding dean, a rural hospital CEO, and a feasibility consultant, argued the school would address severe rural physician shortages by recruiting Texas and rural students, training them in rural settings, and developing new residency slots rather than competing for existing ones. Members asked about affordability, residency placement, and whether the school would draw students from rural Texas; Tarleton said it would seek to keep tuition and debt low, had already raised private donations, and would request $25 million in state support over the biennium. The bill was left pending. Finally, the committee heard HB 42, which would increase the annual Higher Education Fund appropriation and adjust its allocation methodology. The chair and university witnesses described rising deferred maintenance, inflation, cybersecurity needs, and enrollment growth at HEAF-eligible institutions, with witnesses from Texas Tech, Sam Houston State, and UNT saying the additional funding would help address aging facilities and technology needs. After testimony, the committee left HB 42 pending and recessed.
MN

Minnesota 2025-2026 Regular Session

House Workforce, Labor, and Economic Development Finance and Policy Committee 3/17/26

Workforce, Labor, and Economic Development Finance and Policy

Transcript Highlights:
  • > because<00:08:18.720> the collaborative across sectors because the collaborative across
  • <00:14:48.160> and help build a strong collaborative and help build a strong collaborative
  • spin-off new startups and collaborative spin-off new startups and collaborative ideas<00:19:53.600
  • interests to create these huge models. interests to create these huge models.
  • <01:04:25.599> uh just think we need to be careful uh just think we need to be careful uh
Bills: HF1316, HF4369
CA
Transcript Highlights:
  • who improve access to care and enhanced care delivery.
  • The PA profession continues to improve access to care, improve continuity of care, and health care delivery
  • This also optimizes patient care and collaboration between the care team.
  • Giving people care that need care, right?
  • They're a great part of the team, as you know, and health care is a collaborative team effort.
Summary: The joint sunset oversight hearing reviewed five regulatory entities: the Board of Behavioral Sciences, the Board of Psychology, the Physician Assistant Board, the Podiatric Medical Board, and the California Massage Therapy Council. Across the hearing, each entity described recent accomplishments, licensing and enforcement workload, workforce shortages, and efforts to modernize processes. Common themes included streamlining licensure, expanding access to care, addressing telehealth or emerging technology, and balancing consumer protection with workforce needs. For the Board of Behavioral Sciences, members discussed workforce shortages in mental health, supervision barriers, telehealth confidentiality, AI in therapy, interstate compacts, school-based services, and military spouse licensure. The board said it has expanded outreach, improved licensing processes, and created temporary practice authority tracking, while also expressing concern about counseling compacts and emphasizing California-specific law, ethics, and cultural competency. Public commenters supported the board’s work and the possible move to a national MFT exam, while also urging more resources. The Board of Psychology highlighted fee adjustments, streamlined licensure pathways, enforcement process improvements, new CPD requirements, and proposed changes including a psychotherapist-client privilege exception for investigations. Committee members and public witnesses focused heavily on that privilege proposal, with some members opposing it as too broad and privacy-invasive, while the board argued it is needed to obtain records in bias and sexual misconduct cases. The board also discussed workforce shortages, processing improvements, and the use of inactive status for psychological associates. The Physician Assistant Board reported growth in the PA workforce and education programs, SB 697 implementation, and financial pressure from rising enforcement costs. The main policy debate centered on physician-to-PA ratios and practice agreements, with board representatives and many public commenters arguing that current restrictions limit access to care, especially in rural areas, while the California Medical Association defended the need for explicit ratios and agreements. The board also discussed AI, fee increases, and tracking temporary practice authority. The Podiatric Medical Board described licensing and renewal reforms, residency expansion, enforcement support, and budget constraints, while public testimony raised concerns about a proposed fee increase and about reimbursement parity and practice recognition for podiatrists. Finally, the California Massage Therapy Council defended the certification model over licensure, citing lower costs, local government collaboration, anti-trafficking work, and its role in vetting applications and disciplining bad actors; no formal votes or final actions were taken during this portion of the hearing.
MA
Transcript Highlights:
  • , to a population of individuals in our care that require hospital-level care.
  • So moving into the health care...
  • care, substance use treatment.
  • I mean, we're a health care provider, right? That's bottom line. We're a health care provider.
  • That’s—no, no, that would be under the health care. So this is distinct from the health care.
Keywords: 995, all
Summary: The commission met with a new member from Prisoners’ Legal Services and approved the July 11 minutes. The main presentation came from Department of Correction Commissioner Sean Jenkins and Deputy Commissioner Mitzie Peterson, who gave an overview of DOC facilities, population trends, and the department’s broad mission, including sentenced prisoners, pretrial detainees, civil commitments, Bridgewater State Hospital, and the Section 35 program. They noted the custody population has fallen from about 10,000 in 2016 to roughly 6,000–6,600, while the share serving first- or second-degree sentences has increased. They also reviewed the department’s facility footprint, including Souza-Baranowski, MCI Norfolk, MCI Framingham, Bridgewater, and the planned transfer of the Section 35 program to Health and Human Services by the end of 2026. A large portion of the discussion focused on programming, education, health care, and reentry. DOC described tablet access for all incarcerated people, free phone calls, email, and more than 330,000 hours of educational, vocational, and reentry use. They highlighted partnerships with colleges and universities such as Tufts, Boston College, Emerson, and others, along with HiSET completion, vocational training, and programs like The Last Mile and Persevere. Health care spending was discussed in detail, including a total annual health-related contract cost of about $300 million, with separate contracts for prison health care, Bridgewater State Hospital, MassAQC, and MAT services. DOC said it has nearly eradicated Hep C and MRSA and now offers all three FDA-approved MAT medications, including long-acting injectables when clinically indicated. Commissioners also asked about specialized programming, language and disability access on tablets, and how programming is distributed across facilities. DOC explained that nothing is mandatory, but program participation is encouraged and can affect parole consideration. Staff described assessments using COMPAS, criminal thinking interventions, trauma-related treatment, and specialized units for emerging adults, mental health, and substance use. The department said programming costs were about $101 million in fiscal year 2025, or roughly 12% of the operating budget, excluding health care. Members praised the elimination of restrictive housing and the rollout of body-worn cameras, while DOC said the cameras required new policy and union negotiations but are now used for training, accountability, and de-escalation. The meeting ended with a plan for DOC to return in September with more detailed information on SAUs, programming statistics, and facility structure, and the commission voted to adjourn.
CA
Transcript Highlights:
  • As highlighted by the California Collaborative, the differentiated assistance, or DA, model and proposed
  • Growing our health care and mental health care workforce presents a pragmatic and principled strategy
  • Our state also has gaps in eye care.
  • The demand for eye care is rising, but the workforce supply is... ...care.
  • The model is proven. The need is documented. The model is proven.
Keywords: 988, house, all
Summary: The Assembly Budget Subcommittee on Education Finance heard testimony and took up three main budget areas: the Expanded Learning Opportunities Program (ELOP), differentiated assistance and the statewide system of support, and universal school meals with kitchen infrastructure grants. Public commenters and agency witnesses generally supported continued or increased funding for ELOP, with several groups urging stabilization of Tier 2 rates, more support for older youth, and preservation of equity guardrails and local flexibility. On school meals and kitchen infrastructure, testimony broadly supported universal meals and additional kitchen funding, while the LAO questioned the need for a fourth round of kitchen grants and recommended rejecting it until clearer unmet-need data are available. For ELOP, the Department of Finance described the Governor’s proposal to provide $4.7 billion ongoing for the program and $62.4 million ongoing to set a minimum Tier 2 rate of $1,800 per pupil. The LAO recommended instead fixing the Tier 2 rate at $1,579 and tying future changes to program requirements. CDE said the program is showing positive results in attendance and math, but data on enrollment patterns, TK participation, and some overlap with other programs are still being collected. Members raised concerns about possible double-funding with ACEs and 21st Century programs, the lack of site-specific data, and whether the current structure best targets students most in need; the issue was left open. For differentiated assistance, CCEE outlined the current statewide system of support and the Governor’s proposal to shift to universal and targeted assistance with a three-year cycle. Finance said the proposal would provide more stable county office funding, broaden universal supports, and give the State Board more flexibility to revise eligibility criteria; it also proposed $131.9 million ongoing for universal and targeted assistance. The LAO objected to changing the system before the State Board finalizes the new performance criteria and recommended revisiting the proposal later, while several members worried that a three-year entry window and broader board authority could weaken subgroup-based equity protections. The committee also discussed school meal funding, with Finance proposing $1.8 billion for universal meals and $100 million ongoing plus $100 million one-time for kitchen infrastructure, while CDE emphasized ongoing needs, deferred maintenance, and the importance of flexibility for innovative strategies such as food pantries. The committee held the issues open and invited additional public comment before moving on.
CA

California 2025-2026 Regular Session

Joint Committee on the Arts May 14th, 2026

Joint Committee on the Arts

Transcript Highlights:
  • knowing all that's... 50 years ago, the state of California actually made a strategic investment to care
  • CDE recently updated the Career Technical Education Model Curriculum Standards for Arts, Entertainment
  • None of this work would be possible without the great cross-agency collaboration.
  • And I would say that collaboration is also inherently human-centered.
  • We also need discussion and modeling on the creative economy industry cluster definitions.
Summary: The Joint Committee on the Arts held an informational hearing on California’s first sector-specific creative economy strategic plan, “California’s Future Is Creative,” developed under AB 127 and related legislation. Chair Allen framed the plan as a response to California’s large but vulnerable creative economy, citing workforce losses, federal funding headwinds, and the need to support artists, cultural organizations, public media, museums, cultural districts, and film/TV production. He also highlighted budget asks including support for California Humanities, museums, public media, cultural districts, a post-production incentive proposal (AB 2319), and funding to implement the strategic plan. California Arts Council Director Danielle Brazel, Institute for the Future’s Rachel Hatch, CDE’s Allison Frenzel, and CWDB’s Michael Weoff described the planning process, which included a 30-plus-member work group, interagency coordination, and a phased approach from framework development to implementation and evaluation. They identified major forces shaping the sector over the next decade, including AI, climate disruption, affordability, access to capital, and social cohesion, and outlined six action areas: workforce preparation, business stabilization, cultural identity/tourism, cross-sector incentives, ROI/data tracking, and state capacity/infrastructure. Members and panelists repeatedly emphasized that the plan must be resourced and integrated across agencies rather than left siloed. A second panel of practitioners and advocates focused on workforce pathways and local implementation. Ricarlo Handy described the Handy Foundation’s registered apprenticeship pipeline into film and TV jobs and argued that current data systems undercount gig, 1099, and LLC-based creative work. Joanna Reynolds discussed Arts for LA’s Creative Jobs Collective, which aims to create 10,000 living-wage creative jobs in Los Angeles County by 2030, while Alejandro Gutierrez Chavez urged embedding artists in health, aging, and behavioral health systems as community problem-solvers. Roxanne Messina Kaptur spoke about the need to normalize arts careers and expand residency and school-based models. Senator Rubio, who joined later, shared her own arts and teaching background, supported arts access in schools and small theaters, and raised concerns about AI, asking how schools and educators can adapt. In the final panel, Rebecca Ratzkin reported on 26 statewide town halls with more than 1,100 attendees, which confirmed support for the plan but also highlighted needs for better information access, new financial models, stronger definitions and data, and more partnerships. Julie Baker of California for the Arts and California Arts Advocates urged sustained public funding, saying the plan is actionable only if the Legislature and administration provide resources, including increased California Arts Council funding and support for implementation. No formal votes were taken; the hearing was informational and concluded with calls for continued legislative and cross-agency collaboration.
KY

Kentucky 2026 Regular Session

House Standing Committee on Health Services (3-19-26)

Health Services

Transcript Highlights:
  • qualified medical health health care. qualified medical health health care.
  • to the collaborative model. you know we had a lot of meetings to get you know we had a lot of meetings
  • the<00:15:56.600> collaborative<00:15:57.160> model.
  • ...to the collaborative model.
  • Uh, so, within the sub, instead of us moving to a collaborative model, we're still under a supervisory
KY
Transcript Highlights:
  • supervisory model to a PA-physician collaborative model.
  • to a PA physician collaborative model to a PA physician collaborative model. model. model.
  • Also, it supports innovation in care models that requires flexibility in provider roles.
  • flexibility in care models that requires flexibility in provider<00:19:16.880> roles.
  • We are also expanding this work into primary care settings through the six building block model.
Keywords: 958, all
Summary: The committee opened its sixth and final interim meeting with roll call, quorum confirmation, approval of the prior minutes, and a brief change in agenda order to preserve quorum and accommodate presenters’ schedules. Members then moved through several proposed health-related items with limited discussion, and the chair noted the committee would reconvene in January for further conversation. The first substantive item was a proposal relating to utilization controls for non-opioid analgesics in Medicaid. Senator Gerald Neal and Tara Hyde of People Advocating Recovery argued that pain parity is needed so patients can access non-opioid options without prior authorization or step therapy barriers, especially in acute pain situations and for people in recovery. Senator Berg supported the concept and suggested expanding the approach to other prescriptions by allowing physicians to explain why step therapy is inappropriate at the time of prescribing; another member cautioned against unintended cost increases if non-opioid drugs are used as add-ons to opioids. The committee then heard a proposal on physician assistants from Senator Scott and Andrew Rutherford of the Kentucky Academy of Physician Assistants. They described a shift from a supervisory to a collaborative practice model, with practice scope set at the practice level, limited Schedule II prescribing authority under guardrails, and permission for PAs to perform driver’s license vision testing. Supporters said the changes would improve rural access, reduce administrative burden, and align Kentucky with neighboring states; a question from Representative Bratcher focused on experience requirements and how the proposal compares with nurse practitioner rules. No vote was taken. Finally, Representative Nancy Tate, Adia Wuchner, and Representative Jason Nemes introduced a 2026 proposal aimed at “protecting vulnerable people.” They described a broad package focused on abortion pill trafficking, marketing to minors, commercial surrogacy, assisted suicide, and organ procurement safeguards, arguing that current law leaves gaps and that additional criminal and civil penalties are needed. The presentation was informational only, with no action taken before the meeting ended.
LA

Louisiana 2026 Regular Session

Finance May 27th, 2026

Finance

Transcript Highlights:
  • There's better access to health care. One hundred percent.
  • People aren't getting the care. Their cancers are growing.
  • And, you know, when it comes to health care, the timing is so important.
  • cost of the care, the higher the quality.
  • care.
LA

Louisiana 2026 Regular Session

Administration of Criminal Justice May 12th, 2026

Administration of Criminal Justice

Transcript Highlights:
  • We have facilities there for shelter care for their abused and neglected children.
  • We have facilities there for shelter care for other abused and neglected children.
  • So I'll probably tell you more than you care to know about it.
  • They aren't given the money to maintain the health care. So this bill was to counter that.
  • But I'm wondering, you know, with running a jail and your model 830 and many other models, it's a little
Summary: The Criminal Justice Committee heard and advanced a series of bills, mostly on juvenile justice, gaming background checks, corrections, and criminal procedure. Early in the meeting, the committee reported favorably SB 258 on juvenile traffic violations, SB 321 on electronic bonds, SB 134 on child sexual abuse material/sexting-related offenses involving juveniles, and HB 75 on promotional play for racetracks after adopting an amendment narrowing the bill’s application. The committee also reported favorably SB 422 on unsupervised probation for certain fourth-offense OWI cases, SB 440 on the Renaissance District board membership, SB 393 on explosives regulation after correcting a bill-number mix-up, SB 339 on gaming-industry background checks, SB 325 on excluding certain persons from sports wagering, and SB 288 on criminal history background checks. Most of these measures were described as technical cleanups or modernization efforts and drew support from law enforcement, district attorneys, or industry groups, with little or no opposition. The most substantial debate centered on SB 201, which would change how Louisiana handles juvenile homicide sentencing, including first- and second-degree murder cases and review of old death sentences converted to life terms. Supporters from the Attorney General’s office said the bill would align sentencing procedures with existing Supreme Court law and give courts a more neutral framework. Opponents from the SPLC and the Louisiana Center for Children’s Rights argued it would weaken the safeguard that life without parole for children should be reserved for the rarest cases, expand exposure to juvenile life-without-parole sentences, and raise constitutional concerns. After an amendment was adopted, the committee voted 7-3 to report SB 201 favorably as amended. The committee also heard SB 523 on clemency and sentencing considerations for defendants who are victims of domestic abuse, human trafficking, or sexual assault. Supporters said it would create a path to pardon or commutation and allow victimization to be considered at sentencing, while several survivor-advocacy groups opposed the bill’s pre-sentence investigation requirement, warning it could introduce biased or harmful information and that the bill did not go far enough to fix sentencing problems. After testimony from the Board of Pardons and Parole and the Sheriff’s Association, the committee reported SB 523 favorably as amended. It also reported SB 320 on DNA detection and rape-kit data reporting, SB 470 on pregnant women in custody and shackling during delivery, and SB 345 requiring annual OJJ reporting, with members noting confidentiality concerns that may need amendment later. The final bill taken up in the excerpt was SB 313, which would bar clerks and vendors from charging additional electronic filing fees in criminal and traffic cases, but the transcript cuts off before action on that measure.
MN

Minnesota 2025-2026 Regular Session

House Elections Finance and Government Operations Committee 3/25/26

Elections Finance and Government Operations

Transcript Highlights:
  • So that took care of several things on the agenda.
  • So this takes care of two issues identified by Chair Quam. It makes the language mandatory.
  • So this takes care of two issues identified by Chair Quam. It makes the language mandatory.
  • So this takes care of two issues identified by Chair Quam. It makes the language mandatory.
  • because they care. because they care.
OK

Oklahoma 2026 Regular Session

Judiciary Feb 24th, 2026 at 01:30 pm

Judiciary

Transcript Highlights:
  • We're switching the evidence that's going to be introduced as far as long-term care.
  • In terms of care that's been provided, you're going to use experts.
  • We continue to try to compete, model, and pattern what we see in Texas and Delaware.
  • I care about domestic violence, I want to protect women from being victims of domestic violence.
  • You care to address that? Is that the reason you struck idle? Thank you, Mr. Chair.
OK

Oklahoma 2026 Regular Session

Business and Insurance 2ND REVISED Feb 19th, 2026 at 09:30 am

Business and Insurance

Transcript Highlights:
  • So, De Burdock would you care to close debate?
  • Senator Reinhart, would you care to close debate? He waives.
  • Would you care to take that up now? Thank you, Mr. Sherman.
  • And of course, instantly I knew that God would take care of me, and I believe he'll take care of everybody
  • I just think we have to be careful.
OK

Oklahoma 2026 Regular Session

General Government Feb 10th, 2026 at 01:30 pm

General Government

Transcript Highlights:
  • Would you agree that the medical care in these decisions is by choice? I would agree with that.
  • And that parent is going to do everything they can to Care for their child.
  • Nothing is preventing them from going to a private care facility if they're over the age of 18.
  • So, a lot of what this is looking At is those referrals to out of state or to private care.
  • This bill is not saying that we're Not providing care.
TX
Transcript Highlights:
  • In a facility to get the care that she needs.
  • She's unable to take care of herself and she's dependent on others to take care of her.
  • I was care-flighted and spent eight days in the hospital.
  • He didn't care what kind of safety or what kind of training he had.
  • The system has expanded, and they've taken great care of it.