Transcript Highlights:

• It's probably over 30 complaints.
• But the fact that ivermectin was on the complaint, on all the complaints, is very telling.
• If the complaint was treating someone in another facility, why not just deal with the complaint that
• complaint...
• ...described in those facility complaints, because that's what you tell me was the real complaint.

Bills: SB331, SB883, SB926, SB1137, SB1138, SB1144, SB1151, SB1236, SB1270, SB1522, SB1869, SB2207, SB2422

Keywords: healthcare, cost disclosure, transparency, administrative penalties, health facility compliance, COVID-19, off-label use, prescription drugs, patient access, medical standards, insurance, physician ranking, incentives, fiduciary duty, health plan issuers, SB 1137, group home, assisted living, residential care, board and care

Transcript Highlights:

• There were almost 5,000 complaints there.
• When it comes to the timeline to process a complaint, what does that look like if someone files a complaint
• So currently that process is complaint-driven.
• Also, the biggest complaint—not auctioneers, we don’t have many complaints—but is estate sales.
• And also the biggest complaint, not auctioneers, we don't have many complaints, but is estate sales.

Summary: The subcommittee heard and approved four bills focused on reducing or modernizing professional regulation. HB 6015, by Rep. Oliver, repeals the word “reusable” from the wine keg statute to allow businesses more flexibility in container materials; members joked about the possibility of a Home Depot bucket, and the bill passed 16-0. HB 339, by Rep. Abbott, creates an alternative temporary licensure pathway for surveyors and mappers based on employer recommendation and exam passage, but members raised concerns about qualifications, liability, and oversight; Abbott said he was open to amendments, and the bill passed 14-1 with Rep. Overdorf dissenting. HB 139, by Rep. Lopez, allows pawnbrokers to use digital transaction forms instead of only printed forms; a technical amendment added readability and placement requirements for digital forms, and the bill passed unanimously. HB 195, by Rep. Chambliss, lets the Department of Corrections coordinate with DBPR boards so inmates who complete licensure-related classes can receive credit toward professional licensure; supporters framed it as a second-chance and workforce bill, an amendment clarified that DBPR handles professions without boards, and the bill passed favorably 15-0. The committee then received a presentation from DBPR Secretary Melanie Griffin on the department’s role overseeing more than 1.7 million businesses and professionals across over 30 fields. She highlighted enforcement and complaint data, including more than 24,000 inspections and complaints handled in the last fiscal year, a preference for education and voluntary compliance over formal discipline, and the department’s alternative dispute resolution program, which returned $2.7 million to consumers and saved $270,000 in costs. Griffin also reviewed recent deregulatory and efficiency efforts, including endorsement/reciprocity reforms, fee waivers, reduced processing times, and shorter call wait times, and said DBPR is continuing to look for ways to cut red tape while protecting public safety. Members questioned Griffin about permitting, continuing education, complaint processing, board vacancies, fraud in cosmetology and construction, coordination with other agencies, and whether schools can block students from taking state exams over unpaid tuition. DBPR staff said complaints are generally processed within 60 days, schools cannot bar graduates from taking the exam because of tuition debt, and the department works with other agencies when issues cross jurisdictional lines. The panel discussion that followed featured industry representatives from landscape architecture, building/code administration, pools, roofing, construction, HVAC/electrical, and hospitality, who generally supported reducing local permitting burdens, standardizing requirements, improving reciprocity and training pathways, and using technology and clearer scopes of work to make licensure and inspections more efficient.

Transcript Highlights:

• Uh, but 20,000 complaints a year.
• We had a complaint backlog of 1400 complaints that dated all the way back to 008.
• Yes, but we We issue licenses and we, we enforce complaints. We are complaint driven. Got it.
• And we don't have, we don't control the complaints prosecute every complaint you get.
• Again, what I can tell you is that we are complaint driven, and if we have a complaint about a medication

Transcript Highlights:

• ,<01:18:04.080> there's, see, oh, there's complaints, there's, see, oh, there's complaints
• those complaints now. those complaints now.
• c> getting and the complaints that they're getting and the complaints that they're getting we<01:
• complaints.
• A yellow banner, a complaint has Okay. A yellow banner, a complaint has been<01:41:52.880> filed.

Keywords: 1191, senate, all

Transcript Highlights:

• So the worst-case scenario for a tow company to have continual complaints is how many complaints at a
• Maybe two complaints at a time, four complaints at a time, five complaints at a time.
• Maybe two complaints at a time?
• complaints at complaints at a time, four complaints at a<00:44:24.480> time,<00:44:24.800>
• <00:44:26.720> I a time, five complaints at a time. I a time, five complaints at a time.

Keywords: 912, senate, all

Summary: At a joint Senate hearing on SCR 198 and SR 178, the committees considered resolutions urging Hawaii insurers and the Hawaii Property Insurance Association to seek subrogation claims against polluters linked to worsening climate impacts and higher insurance costs. Testimony was overwhelmingly supportive, with 47 written testimonies in support and additional oral support from former Honolulu chief resilience officer Josh Tamro. The committees recommended passage with amendments, narrowing the language to refer specifically to polluters who knowingly engaged in misleading and deceptive practices about the connection between their products and climate change, along with technical non-substantive edits. Both committees adopted the amended resolutions by vote. At a separate joint hearing on STR 226 and SR 201, which urged changes to Medicaid 1915 home and community-based services waiver eligibility criteria, supporters argued the current rules and administrative guidance were inconsistent and left some people with intellectual and developmental disabilities, including those with mental health dual diagnoses, without proper access. The Hawaii State Council on Developmental Disabilities and Hawaii Disability Rights Center supported the intent but noted factual issues and said a memo from the department addressed only part of the problem, not the mental health-related concerns. After discussion, the chair concluded the resolution was not the best vehicle and deferred it, suggesting a more comprehensive bill would be needed. The Commerce and Consumer Protection committee also took up HB 799 HD2 SD1 on healthcare and recommended passage with amendments, including striking a written transfer-agreement requirement, shortening the sunset to June 30, 2028, removing a related timeline, and making technical corrections. In another joint hearing, SCR 222 and SR 197, which would have urged towing companies to have on-site ATMs for vehicle owners, drew opposition from the Office of Consumer Protection, which said Act 60 already requires credit and debit card acceptance and that ATMs could let companies evade the law. Members noted ongoing complaints and weak enforcement, and the chair recommended turning the issue into a task force for further study, with decision-making deferred because of quorum issues. The committee also heard several other resolutions: STR 57 and SR 41, urging Congress to create a national reinsurance program, received only supportive testimony; STR 70 and SR 54, calling for a pharmacy reimbursement working group, also drew support; and STR 123, proposing an attorney general-led landlord-tenant working group, received comments from the Attorney General’s Office suggesting a more appropriate lead agency and noting the Legislative Reference Bureau may be better suited to assist. No final adverse action was taken on those measures during the hearing segment described.

Transcript Highlights:

• Uh, so, as far as complaints, you know, you're going to have typical complaints about administration
• Uh, so, as far as complaints, you know, you're going to have typical complaints about administration
• always open every complaint that we get. always open every complaint that we get.
• the of the complaints that we get. the of the complaints that we get.
• cases are anonymous complaints. cases are anonymous complaints.

Keywords: 0:00:03 - Call to Order and Roll Call 0:00:43 - Approval of October 14, 2025 and November 4, 2025 Minutes 0:01:15 - Acceptance of Office of Education Accountability Report: Analysis Of Student Discipline Data in Kentucky Schools 0:02:10 - Implementation Update on 26 RS HB 257 0:49:38 - Career and Technical Education in the Assessment and Accountability System 1:13:50 - Office of Education Accountability Annual Report 1:47:27 – Adjournment, 958, all

Summary: The Education Assessment & Accountability Review Subcommittee approved the minutes from its October 14 and November 4 meetings and also approved the Office of Education Accountability report analyzing student discipline data in Kentucky schools. The main presentation came from KDE Commissioner Dr. Robby Fletcher on implementation of House Bill 257, which he said has two major parts: selection of a statewide college entrance exam through a new procurement process, and development of locally designed indicators of quality for accountability. On the college exam, Fletcher explained that the state had to reopen procurement after Senate Bill 197, with the RFP released May 21, vendor questions handled through the Finance and Administration Cabinet, proposals due June 22, and scoring and review expected in July and August, with a vendor decision not likely until October. He emphasized that the exam is a norm-referenced college-readiness measure, not a test of Kentucky academic standards, which are assessed by the KSA. Members asked about the science requirement in statute, the possibility of multiple vendors or district choice, and whether the CLT could participate; Fletcher said vendors must address science in the RFP, multiple vendors could be possible, and any vendor could submit a proposal if it meets the rubric. He also noted that ACT and SAT differ in structure, that either can meet college-readiness benchmarks, and that there were no major complaints about the SAT during its first year of use. The second major topic was the locally developed indicators of quality under House Bill 257. Fletcher said these are intended to let districts measure themselves against their own goals rather than compare districts statewide, while still aligning with Kentucky standards. He described examples such as achievement, growth, student well-being, safety, fiscal responsibility, civics, internships, apprenticeships, project-based learning, and defenses of learning. He said districts may use local assessments such as MAP, STAR, and I-Ready alongside state data, and that local models should be developed with families, community members, and workforce partners. He added that KDE is providing technical assistance, has applied for a federal CGSA grant, and will use a one-time $15,000 cost offset for districts implementing local accountability models, with a superintendent webcast planned for August.

Transcript Highlights:

• These complaints had nothing to do with my professional conduct. Instead, they targeted personal...
• Hence, the committee member, or the community member, filed a complaint with the...
• I had four realtors who submitted a complaint verbatim, by the way—they copied each other's complaint
• So it wasn't just separate complaints; it was one complaint copied by each one of them.
• I was completely unaware of it when the complaint was filed against me.

Bills: SB2101, SB2334, SB2633, SB2637, SB2713, SB2781, SB2782, SB3059, HB1130, HB256, HCR19

Keywords: minors, sexually explicit materials, public libraries, age verification, civil penalties, library collection review, alcohol storage, airline permits, beverage regulations, airport, commercial flights, alcoholic beverages, local option election, zoning regulations, municipality control, land use, state law, social media, bot accounts, misinformation

Transcript Highlights:

• Senator Mitchell, I personally drafted the complaint with the help of staff.
• <00:01:24.600> with personally drafted the complaint with personally drafted the complaint
• the rule and not be misleading in how things are put in the complaint?
• that's the Crux of why this complaints that's the Crux of why this complaints before<00:21:35.440
• So with that in mind, and that's what the contention is in this complaint...

Keywords: 1187, senate, all

Transcript Highlights:

• Complaint investigations, and finally we'll finish with data reporting.
• DOH will then prioritize the complaint based on the risk to the patient.
• Common complaints investigated by DOH include patient abuse or neglect.
• This led to a backlog of these complaints.
• This led to a backlog of these complaints.

Summary: At the May 14, 2025 JLARC meeting, members approved the January 9 minutes and adopted the 2025–27 biennial work plan with a minor typo correction. Staff reviewed the new work plan studies, including a drug take-back program fee/expenditure review due in December 2025 and a state energy performance standard compliance review due in June 2027, and noted JLARC’s recent session activity, including several bills passed related to JLARC work and recommendations. The committee then heard a preliminary cannabis market study showing Washington businesses likely produced two to three times more cannabis than retailers sold in 2023. Staff and RAND said LCB’s data systems are incomplete and unreliable, limiting regulation, tax verification, and diversion tracking; they recommended that LCB submit a plan by year-end for collecting accurate data by the end of 2026. Members and LCB discussed the long timeline for a new traceability system, the causes of missing sales and weight data, overproduction, diversion, and the social equity program’s effect on producer licenses. JLARC also presented a preliminary hospital oversight report concluding that the Department of Health is late on many hospital inspections, does not verify third-party inspection standards, does not review adverse health event correction plans, and could make hospital data more accessible. The committee discussed fee funding, language access, and inspection timing, and DOH said it would work on a strategic plan and continue coordinating with JLARC. Members also heard a preliminary report on the public records survivor exemption, which found agencies are using it but need more guidance; JLARC recommended keeping the exemption and having the Attorney General provide additional training. Finally, the committee approved the DDA processes and staffing final report for distribution, which recommended performance metrics, stronger data quality controls, and workforce planning; DDA concurred. JLARC also introduced proposed study questions for a future DCYF juvenile rehabilitation review focused on safety, security, programs, staffing, education, and contraband, and the meeting adjourned after members asked about scope and facility conditions.

Transcript Highlights:

• There's no standing requirement to file a complaint.
• We do also file some complaints on our own.
• The complaint.
• And the Supreme Court has original jurisdiction are complaints are formal complaints against lawyers
• Then we also look at the foursquare's the complaint to determine if we can prove everything in this complaint

Keywords: 999, senate, all

Transcript Highlights:

• State law requires DOH to investigate complaints related to patient well-being.
• State law requires DOH to investigate complaints related to patient well-being.
• If a complaint is authorized, DOH prioritizes it based on the risk to the patient.
• there were over 3,000 complaints in that decade.
• Those are what were initiated through a complaint process. We get much more complaints than that.

Summary: The committee heard a JLARC presentation on the Department of Health’s oversight of hospital inspections, complaints, and reporting. JLARC said DOH was late on 72% of acute care hospital inspections as of December 2024, had not verified that third-party accrediting standards were substantially equivalent to state standards, did not consistently require proof of those inspections, did not review adverse health event corrective plans, and could make hospital data more accessible. JLARC also raised a possible language-access barrier in the complaint system. Members asked about complaint filing by staff, the meaning of adverse health events, inspection outcomes, and whether the audit compared DOH to other agencies. JLARC said it had not reviewed inspection results or cross-agency comparisons, but noted inspectors were dedicated and working long hours. DOH later said it concurred with the recommendations and outlined a strategic plan with target dates for improving timeliness, verifying accreditation standards, expanding language access, reviewing adverse event laws, and improving public data access, with annual reporting to the Legislature expected. The committee then heard a Department of Health presentation on certificate of need modernization. DOH described the current certificate of need process, which reviews need, financial feasibility, quality, and cost containment for certain facility changes and new services, and said the program has not been modernized since the 1980s. DOH proposed 10 statutory modernization recommendations, including clarifying the program’s purpose, creating a planning entity, adding flexibility, reducing legal costs, updating access-to-care standards, expanding oversight to freestanding emergency departments and urgent care, addressing equity, improving cost control coordination, strengthening long-term funding, and using better data systems. Members asked about oversight of freestanding urgent care and EDs, funding sources, and whether the process could be streamlined or made more responsive to complaints or other triggers. A third panel discussed artificial intelligence in health care. Lucy O’Rourke of the Coalition for Health AI described CHAI’s work on responsible AI principles, technical standards, model cards or “nutrition labels,” testing and governance tools, and educational resources for providers. She said the group is focused on trust, transparency, fairness, safety, security, and privacy, and noted Washington’s AI-related policy work as among the more progressive in the country. No questions were asked. The final portion focused on the financial impact of federal and state health care policy changes. The Washington State Hospital Association said hospitals are facing low or negative operating margins, service reductions, layoffs, and closures, and that state cuts and taxes enacted in 2025, combined with federal HR1 changes, will significantly worsen finances. Providence Swedish leaders described staffing reductions, service cuts, delayed capital investments, and pressure from denials, tariffs, and reimbursement changes, while emphasizing that frontline staffing cuts are tied to service reductions rather than nurse-to-patient ratio changes. The Washington Health Benefit Exchange then began a presentation on expiring federal ACA premium tax credits, state Cascade Care Savings assistance, and eligibility changes affecting lawfully present non-citizens, with examples showing large premium increases for customers if federal subsidies expire.

Transcript Highlights:

• The whistleblower complaint may just be toward just one of them.
• And we're seeing that with the complaints that come in.
• And we're seeing that with the complaints that come in.
• With the complaints on a specific nonprofit subgroup, what, and I believe there were 50 complaints mentioned
• I believe there were 50 complaints mentioned by the...

Summary: The committee met in executive session and first voted House Bill 2563 do pass by a 12-1 vote. It then took up House Bill 3491, which would allow the state auditor to investigate specific subrecipients or subgroups directly when there is a whistleblower complaint, rather than having to audit an entire department or program. Testimony from the bill sponsor and the auditor’s office described the measure as a way to improve efficiency and respond to credible complaints about misuse of state or federal funds; members discussed safeguards, overlap with another federal-funds coordinator bill, and whether the authority would extend to private or semi-private entities. The committee adopted an amendment to clarify language, then voted the House Committee substitute for HB 3491 do pass by an 8-3 vote. The committee also considered Senate Bill 1087, on which it adopted a technical substitute correcting conflicting language about when a driver’s license suspension takes effect. After adopting the substitute, the committee voted the House Committee substitute for SB 1087 do pass by a 9-2 vote. Later, the committee heard House Bills 2139 and 2175, identical bills aimed at preventing foreign or religious law, specifically Sharia law, from being applied in Missouri courts. Supporters argued the bills were needed to protect constitutional law, while opponents, including a Baptist minister and several members, said the measures were unnecessary, discriminatory, and could create unintended consequences for marriages, adoptions, and other foreign legal documents. No vote was taken on those bills in the transcript. Finally, the committee heard House Bill 3210, which would let property owners in municipalities over 100,000 population seek compensation up to their property tax liability when a city allegedly fails to enforce laws against public camping, loitering, theft, intoxication, and related conditions on their property. The sponsor said the bill was meant to hold local governments accountable and help property owners dealing with ongoing encampments and sanitation problems. Members raised concerns about vague standards, possible unfunded mandates, and the burden on cities, while supporters said it could address serious local problems and encourage action. The hearing closed without a vote on HB 3210.

Transcript Highlights:

• We get complaints about them.
• We get complaints about them.
• your office find these complaints and bring them forward?
• If it was legitimate complaints from the public, that's one thing.
• complaints.

Summary: The Senate Committee on Rules established a quorum and first approved several items without required appearances, including the appointments of Rick Simpson to the Commission on Teacher Credentialing and Trinidad Solis, M.D., and Gerald Talbert, M.D., to the Medical Board of California, along with references of bills to committees and floor acknowledgments. The committee then heard testimony on two State Bar of California appointments requiring appearance: George Cardona, J.D., for Chief Trial Counsel, and Laura Enderton Speed, J.D., for Executive Director. Cardona described his first four years as chief trial counsel, emphasizing reforms after the Girardi matter, including stronger conflict-of-interest and gift rules, tighter trust-account investigations, more data tracking, and efforts to reduce case backlogs and discipline disparities. Senators questioned him about the John Eastman disbarment case, the office’s role and jurisdiction, racial and Latino discipline disparities, unauthorized practice of law by notarios, staffing vacancies, and the use of AI in pleadings and internal work. Public witnesses from the State Bar, SEIU Local 1000, and others supported his confirmation, and the committee voted 3-0 to advance his appointment to the full Senate. Enderton Speed said she sought the executive director role to help restore public trust, strengthen discipline and admissions, and address the February 2025 bar exam problems. Senators asked about the State Bar’s budget deficit, hiring freeze, long-term fiscal stability, the bar exam audit and litigation, safeguards against conflicts and gifts, and the decision to move the February exam largely remote before returning to in-person administration for July. Public witnesses also supported her confirmation, citing leadership, accessibility, and a focus on core functions. The committee voted 5-0 to advance her appointment to the full Senate. The meeting ended with remarks honoring Senator Jones on his final day on the committee and a cake presentation before adjournment to executive session.

Transcript Highlights:

• We get complaints about the council.
• Uh, nepotism complaints, complaints about incompatible offices that a board member might have, another
• > complaints Uh nepotism complaints, uh complaints Uh nepotism complaints, uh complaints about
• It's not a lot of complaints; sometimes complaints will be about board members getting impermissibly
• complaint that is received.

Keywords: Meeting start 00:00:09 Roll call 00:00:24 Election of Co-Chairs 00:01:11 Office of Education Accountability Annual Report 00:04:41 Office of Education Accountability District Data Profiles, School Year 2024 00:23:50 Update from the Education Professional Standards Board 00:58:19 Adjournment 01:08:00, 958, all

Summary: The subcommittee opened its first meeting with roll call and procedural business, including elections of co-chairs. The House elected Representative Truett as House co-chair, and the Senate elected Senator Denine as Senate co-chair. After the organizational votes, the committee heard the Office of Educational Accountability’s annual report, beginning with Brian Jones and Deborah Nelson describing OEA’s investigations and research divisions and recent staffing turnover. On the investigations side, OEA said it handled complaints only when submitted in writing and generally opened cases only when it had enough facts to evaluate. Jones reported complaint volume declined from 805 in 2023 to 738 in 2024, with 325 in the first half of the current year. He outlined the kinds of matters OEA investigates, including school-based council issues, open meetings, board eligibility, nepotism, conflicts of interest, certification, activity funds, and surplus property, while noting that routine personnel matters, bullying, child interviews, and cases tied to litigation are generally handled locally or referred elsewhere. He also said OEA refers special education, assessment/testing, discrimination, and serious misconduct matters to the appropriate agencies, and that he did not see a need for statutory changes to improve OEA’s work, though he said cases should move more quickly. The research division presentation focused on OEA’s district data profiles and annual research agenda. Nelson explained that OEA reviews KDE-reported data and underlying datasets to verify accuracy, analyze trends, and produce reports for the General Assembly. She highlighted 2024 publications on district governance models and student achievement, and said this year’s agenda includes district data profiles, student discipline analysis, and a review of early childhood regional training centers. She also noted OEA received an NCSL notable document award for its 2023 staffing shortages report, its 10th such award. Sabrina Smith then walked through the district data profiles, which compile demographic, staffing, finance, and performance data for all 171 districts, plus statewide and comparative data. She noted changes in the report format, the continued availability of an online interactive version, and several trends: adjusted average daily attendance declined statewide from 2015 to 2024; the counselor-to-student ratio has improved but has not yet reached the statutory goal of one counselor per 250 students; the share of teachers moving from rank three to rank two has declined; special education identification has risen from 13% to 16%; and starting teacher salaries vary widely by district, with Kentucky’s average starting salary around $40,000 ranking near the bottom compared with surrounding states and the nation. Members asked about the history of the research division and whether the paper copies of the district profiles would continue, and staff said the printed versions would continue unless legislators asked otherwise.

Transcript Highlights:

• details supporting this complaint.
• We did follow up on the complaint.
• Since you were involved in that complaint and you are satisfied... ...complaint and you are satisfied
• We get a lot of complaints that don't.
• So, So, um, there are a lot of complaints.

Keywords: 916, all

Transcript Highlights:

• And then there's a complaint process for those individuals that file a complaint through MDE, perhaps
• And then there's a complaint process for those individuals that file a complaint through MDE, perhaps
• > process<00:03:03.440> for then there's a complaint process for then there's a complaint
• those individuals that file a complaint those individuals that file a complaint process<00:03:06.159
• of those complaints. of those complaints.

Keywords: 1183, house

Transcript Highlights:

• , authority to investigate complaints, authority to investigate complaints, issue<00:47:18.720>
• Again, the left side provides the provisions under the law, the specific complaint numbers, complaints
• We have closed a total of 118 complaints, and we've received a total of 123 complaints.
• <01:07:09.039> and went in for an original complaint and went in for an original complaint
• /c><01:07:26.640> violation receive complaints alleging a violation receive complaints alleging

Bills: HF3707, HF3732, HF2581, HF3731

Keywords: unemployment insurance, judicial officials, paid leave, economic development, worker protections, workforce development, unemployment benefits, youth training, grants, job creation, grant funding, revolving loan, underserved communities, disadvantaged groups, electrical licensing, installation, Class A installer, regulations, labor and industry, 1183

Summary: The committee first adopted the minutes from February 26 and then heard House File 2581, authored by Representative Frazier, which sought $1 million for Fortis Capital, a nonprofit economic development lender. Frazier and Fortis CEO Brian Smith described Fortis as a gap-financing lender that helps underserved entrepreneurs who cannot meet traditional bank underwriting standards. They said the organization has made 37 loans totaling more than $4 million since 2021, leveraged another $29.5 million, and created 314 jobs. Smith said Fortis typically charges around 6.5% interest, has had two defaults, and uses a revolving loan fund model that recycles repayments; members discussed how the proposal fits with other state economic development programs and whether Fortis should instead be part of a competitive grant process. The chair laid HF 2581 over for possible inclusion in a budget bill. The committee then heard House File 3707, brought by Representative Berg, which would extend confidentiality protections to unemployment insurance and paid leave judges and related staff by adding them to the definition of judges for purposes of protecting personal information. Berg and testifiers from the Department of Economic Development and MAPE said the bill responds to harassment and safety concerns, including threats, doxxing, and an attack near an office, and is intended to protect people making sensitive determinations. MAPE supported the bill as an update to existing protections for similar workers. Members raised concerns that the bill’s language was too broad, especially the reference to the paid leave division, and questioned whether it should cover only judges or also call-center and other staff. Department and committee members agreed the language likely needed narrowing and discussed possible amendments and whether to move the bill to Judiciary and then revisit it. No final vote was taken on HF 3707 during the discussion, and the bill remained under consideration for further language work.

Transcript Highlights:

• Overall, the board received 599 consumer complaints.
• What is the overarching complaint, and how do we drop that number?
• What is the overarching complaint, and how do we drop that number?
• So we received consumer complaints.
• The department is responsible for handling various types of complaints, including complaints related

Keywords: 1182, all

Transcript Highlights:

• Again, 53 complaints with no action. Action. Again, 53 complaints with no action.
• Fifty-three complaints that go through the process, 53 complaints that went through email or hard mail
• Who unsubstantiated those complaints?
• We do have a centralized complaint bureau to take complaints when they arrive.
• We do have a centralized complaint bureau to take complaints when they arrive.

Keywords: 987, senate, all

Transcript Highlights:

• was sent after a formal ethics complaint was sent after a formal ethics complaint had<00:04:44.040
• as far as the complaint itself. as far as the complaint itself.
• complaint does not arise in a vacuum. complaint does not arise in a vacuum.
• until it was included in this complaint. until it was included in this complaint.
• retaliatory nature of this complaint. retaliatory nature of this complaint.

Keywords: 1183, house