Video & Transcript Research : 'human performance'

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ND

North Dakota 2026 1st Special Session

Legislative Task Force on Government Efficiency Jun 30th, 2026 at 01:00 pm

Legislative Task Force on Government Efficiency

Transcript Highlights:
  • State Water Commission, Adjutant General, and, during special session, the Department of Health and Human
  • measurements and things of that nature. ...that kind of data and setting up key performance measurements
  • Representative Weiss worked in human services along with Senator Hogan for years.
  • I think it's leadership if it's human services. Levi, I believe we're trying to figure out...
  • more than likely going to be presented more than once, but absolutely whoever, whatever committee's human
Keywords: 908, all
MN

Minnesota 2025 1st Special Session

Reporting of campaign contributions from outside district required under HF1447 3/3/25

Minnesota House Floor Meeting

Transcript Highlights:
  • Something was discovered for technical correction and a cleanup, and so that's why we performed this.
  • Something was discovered for technical correction and a cleanup, and so that's why we performed this.
  • <00:01:55.000> this and so that's why we we performed this and so that's why we we performed
  • Yeah, I just think there'd be a smaller likelihood of human error if it were able to cross-check with
  • error if it were likelihood of human error if it were able<00:10:21.000> to<00:10:21.200>
Keywords: 1183, house
ND

North Dakota 2025-2026 Regular Session

Senate Workforce Development Apr 3rd, 2025 at 02:30 pm

Workforce Development

Transcript Highlights:
  • And the Legislative Council will do a program evaluation of the human service child care systems, and
  • And then Human Services. Human, DHS, Child Care Services.
  • I mean, human services of child care. I don't know. Yeah, whatever.
  • Human services of child care. I don't know. Whatever. Just that's why there's a dash between.
  • Are provided by the Department of Health and Human Services on their licensing side.
Bills: HB1220
Summary: The Workforce Development Committee reconvened to discuss House Bill 1119, which would create a child care advisory committee and authorize a Legislative Council program evaluation of child care services. Senator Hogan explained that the bill is intended to review child care licensing rules, child care assistance, and related laws and policies, while also giving child care providers a stronger voice in the rulemaking process. He described the proposal as a new model for legislative program evaluation and noted that leadership had been briefed and was supportive. Committee members raised concerns about the bill’s wording, scope, and structure. Senator Larson questioned the title and several sections, and multiple members suggested making the response language less directive and more collaborative, including changing “shall” to “may” in the section requiring a written response from the Department of Health and Human Services. Members also discussed limiting the advisory committee to the interim, clarifying that the evaluation would focus on child care services rather than broader early childhood programs, and adjusting language about enacted legislation to sound more neutral. The committee also discussed fiscal impact, with Hogan saying the evaluation would be done by Legislative Council staff and that any costs would likely be limited to meetings and existing DHS rulemaking activities. Members compared the proposal to other oversight models, including audit-style reviews and a possible DOGE process, and Hogan emphasized that the bill is meant to evaluate why child care issues keep recurring and why some laws are not fully implemented. No vote was taken; the committee agreed to continue refining the bill and planned to meet again the following Thursday.
FL
Transcript Highlights:
  • The pandemic did have an impact on how CTE is performed, but we're making a steady strength and growth
  • The pandemic did have an impact on how CTE is performed, but we're making a steady strength and growth
  • Finally, I want to take a look real briefly and just share with you about our performance incentive funds
  • I mean, the truth of the matter is artificial intelligence, computer learning doesn't need humans to
  • a college system... ...we've got to be looking at how we're going to account for what will be less human
Summary: The Higher Education Appropriations Committee met for its first meeting of the session and heard presentations focused on workforce education in the Florida College System and district technical colleges. Members introduced themselves and discussed their personal connections to higher education, then heard from Department of Education senior chancellor Kevin O’Farrell, South Florida State College president Fred Hawkins, and Pinellas Technical College representative Mark Hunt. O’Farrell outlined the department’s budget request, including increases for adult education, Florida College System program funds, workforce development capitalization grants, apprenticeship and teacher apprenticeship programs, Open Door scholarships, and CAPE industry certification funding. He emphasized record growth in enrollments, completions, dual enrollment, and program offerings, and described grant-funded expansion in fields such as health sciences, manufacturing, logistics, aerospace, and AI-related programs. Committee members raised concerns about whether current programs match actual labor-market demand, how artificial intelligence may reduce future human labor needs in some fields, and how the state should avoid unwarranted duplication of programs. O’Farrell said the department uses economic forecasts, employer demand data, and a CTE audit process to review programs and phase out those that do not meet performance thresholds. Members also asked for more detail on the teacher apprenticeship model, the transition from technical college clock hours to college credit, job placement and salary outcomes, and the LPN-to-RN pathway. O’Farrell said he would provide additional information later. Hawkins described South Florida State College’s rural service area, low college-going rates, and difficulty recruiting and retaining faculty and staff because salaries lag behind local market alternatives and nearby school district pay. He said the college has had to turn away students in high-demand programs due to staffing and operational limits, while also noting strong outcomes in nursing, dental hygiene, EMT/paramedic, and radiography. Hunt said Pinellas Technical College serves about 5,000 students annually, including many dual-enrolled high school students, and reported a placement rate above 90% and strong local economic returns. He said many programs have waiting lists and that additional operational funding is needed to meet demand, maintain equipment, and keep pace with salary and cost increases. The meeting ended after public comment was opened and no further business was brought before the committee, and the committee adjourned.
TX

Texas 89th 2nd C.S.

Higher Education Apr 29th, 2025

Higher Education

Transcript Highlights:
  • Human OK Higher education plan for human papilloma education and prevention.
  • Pass fail grading can conceal important distinctions in preparation and performance. in critical areas
  • Of academic performance, House Bill 5294 does not simply restate general principles.
  • If you know you just have to pass the test, you're simply not going to be motivated to perform at the
  • same level that you would, quite frankly, if you knew your performance was going to be measured.
Bills: HB232
FL

Florida 2025 Regular Session

March 11, 2025 - 08:30 AM

Transcript Highlights:
  • Human Resources is a total recurring budget of $487,000. It includes 3 FTE.
  • Human Resources provides strategic human resource practices such as recruiting and hiring processes,
  • To evaluate our monthly performance and delivery of projects, we also discuss efficiencies and share
  • The Office of Performance Management is also within DAS OED.
  • Office of Performance Management is also within DAS OED.
Summary: The committee met to review agency program funding as it prepared to build the budget, hearing brief presentations from six agencies and then taking member questions. Florida Division of Emergency Management highlighted its role in response, preparedness, recovery, and mitigation, describing a largely federal pass-through budget, major technology investments, and large disaster and preparedness grant activity. The Department of Commerce, Department of State, Florida Housing Finance Corporation, Department of Transportation, Department of Military Affairs, Florida State Guard, and Department of Highway Safety and Motor Vehicles also summarized their budgets, staffing, and major programs, including workforce and economic development, elections and arts funding, housing assistance, transportation work programs, military readiness, state guard expansion, and highway safety and motorist services. Members focused questions on several issues: arts and library grant funding and whether award criteria had changed; Commerce’s rural infrastructure and job growth grants and why funds were not being disbursed faster; Florida Housing’s use of SAIL, Live Local, Hometown Heroes, and SHIP funds and how smaller agencies learn about and access funding; and DOT’s work program gap between agency and governor proposals. The most extensive questioning was directed to Highway Safety and Motor Vehicles about long DMV lines, vacancies, overtime, staffing shortages, and the ability to shift funds between divisions. The department said staffing and pay constraints, especially in South Florida, were driving service delays and vacancy rates, and that overtime was being used because troopers were leaving for better-paying jobs. The Florida State Guard was also questioned about its spending and procurement pace, including aircraft purchases and facilities. Its director said long procurement timelines explained the low initial spending and that obligations had risen sharply as contracts matured. Members also asked about the department’s public opposition to Amendment 3 and whether agency resources were used in that effort; the director said no contracts or purchases were made to influence the vote and said the colonel’s comments were made off the clock. The meeting ended with the chair asking agencies to respond promptly to unanswered questions, and the committee adjourned without any recorded votes or formal actions beyond receiving the presentations and questions.
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Public Service Jun 21st, 2026 at 11:00 am

Joint Committee on Public Service

Transcript Highlights:
  • There is also a human cost here that cannot be measured on paper.
  • This bill is an appropriate, just, and humane response to a serious injury suffered in the course of
  • Training firefighters at academies across the Commonwealth is dangerous work, whether performed on a
  • Training firefighters at academies across the Commonwealth is dangerous work, whether performed on a
  • The work performed at the Mass Fire Academy is essential, The work performed at the Mass Fire Academy
Keywords: 995, all
Summary: The Joint Committee on Public Service held its 21st hearing and took up late-filed bills, with testimony focused mainly on firefighter and police personnel matters. The committee heard strong support for H.5429/H.6138, Governor Healey’s bill to provide injured-on-duty compensation and full pay and benefits to Chelmsford firefighter Nicholas Spinelli after he was seriously injured while instructing at the Massachusetts Firefighting Academy. Testimony from Rep. Simon Cataldo, Rep. Rodney Elliott, PFFM leaders, Chelmsford Fire Chief Gary Ryan, and others emphasized that Spinelli was performing public service training work, that the incident exposed gaps in coverage for firefighters serving in academy roles, and that the bill should be a prompt, statewide fix. Several speakers also urged future legislation to address broader policy gaps for DFS support-branch and part-time personnel. The committee also heard testimony on a Topsfield home rule petition, H.54435, to allow Police Chief Neil Hovey to continue serving until age 68 or retirement. Rep. Kristen Kasner and local officials praised Hovey’s leadership, training, regional coordination, and management of public safety at the Topsfield Fair, and asked for favorable passage. In addition, Sen. Ryan Fattman and Rep. Joe McKenna testified for S.3051, a bill to provide certain retirement benefits to the surviving spouse of fallen Uxbridge Police Officer Stephen LaPorta, describing his death while assisting a stranded motorist in a snowstorm and the town’s support for honoring his family. PFFM and other police/fire union representatives generally supported the firefighter and LaPorta bills, while PFFM also stated opposition to H.5389, a separate bill authorizing continued employment of the Upton police chief. After testimony concluded, the committee adjourned without taking a recorded vote during the hearing.
TX

Texas 89th Regular

State Affairs May 7th, 2025

State Affairs

Transcript Highlights:
  • Senate Bill 33 reinforces Texas's unwavering commitment to defending innocent human life.
  • In Pueblo, Colorado, 47% of the abortions performed there are on Texas residents.
  • Tragically, the vast majority of the out-of-state abortions being performed...
  • Once a child is conceived, it is a human being. It should have every right a human being has.
  • Abortion kills a living human. ...simply for the horrible crime of not having been born yet.
Bills: SB6, SB11, SB33
FL
Transcript Highlights:
  • It's how we, just in general, how we perform as a society.
  • Part of what I do is perform for the stage.
  • What I do is perform, and most of my career, I've been blessed to be able to perform because of being
  • I am a human being. Thank you for your testimony.
  • I’m standing in front of you as a human being.
Summary: The committee first confirmed Heather L. Turnbull to the Florida Commission on Community Service without debate. It then took up SPB 7022, which sets Florida Retirement System employer contribution rates beginning July 1, 2025, updates rates to address unfunded liability, and preserves the 3% employee contribution rate. Senator Fine said the bill would increase FRS Trust Fund revenue by about $310 million annually and also gives certain elected officers an option related to DROP accumulations. An amendment was adopted, the bill was submitted as a committee bill, and it was reported favorably. The committee then heard SB 1710, a bill by Senator DeSantis/DeSigley to prohibit state agencies, vendors, and grant recipients from using state funds for DEI-related policies, trainings, and programs, and to impose related restrictions on medical institutions of higher education. Senator Polsky and others questioned the bill’s broad and vague language, its effect on health-related work, public-facing agency positions, private contractors, and medical school admissions. The sponsor said the bill was intended to stop DEI from influencing state agencies and that the medical-school portion would likely be amended out later. Public testimony was overwhelmingly opposed, with speakers arguing the bill would harm health care, education, access, and minority communities; a few supporters said DEI is ideological and should be removed from government and public institutions. After debate, the bill was reported favorably on a party-line style vote, with Senator Errington voting no. The committee then began SB 1678, relating to entities that boycott Israel, with a delete-all amendment. Senator Leak said the bill would expand Florida’s anti-BDS framework to cover nonprofits, foreign educational institutions, foreign government funds, academic boycotts, political subdivisions, and certain grants, while the amendment aligned the bill with existing law and clarified procurement and divestment provisions. Testimony included support from proponents who said Florida should not do business with entities engaged in boycotts of Israel, and opposition from speakers who argued the bill would restrict academic freedom and conscience. Debate continued as the transcript ended, with no final vote shown in the excerpt.
NH

New Hampshire 2025 Regular Session

Senate Judiciary (04/01/2025)

Judiciary

Transcript Highlights:
  • I think that’s a reality of human nature.
  • I think that’s a reality of human nature.
  • That was further performance of duty.
  • <02:31:21.680> of incapacitated for further performance of incapacitated for further performance
  • <02:34:11.439> from incapacitation from performance from incapacitation from performance from
Keywords: 1191, senate, all
LA
Transcript Highlights:
  • the human resource, legal administration, and logistics functions of Lang & GOSEP.
  • So some of the cost savings were just by combining legal, human resources, business...
  • So some of the cost savings were just by combining legal, human resources, business.
  • I don't think so, because the part that was combined was human resources.
  • They performed the same function, but at a reduced pay? At a reduced pay. Yes, sir.
Summary: The committee met on May 26, 2026, and first approved the minutes from the May 22, 2025 meeting. The main topic was the Northwest Louisiana earthquake cluster, with testimony from Louisiana Department of Conservation and Energy staff, LSU and Tulane geoscientists, and later LSU law professor Keith Hall. Witnesses said the cause of the swarm has not been definitively identified, but induced seismicity from wastewater injection or hydraulic fracturing remains a concern. They described 50 earthquakes reported by the USGS in Red River, Bienville, DeSoto, and Natchitoches Parishes, including a magnitude 4.9 event on March 5, 2026, and explained that Louisiana’s sparse seismic network limits detection and depth/location estimates. C&E said it inspected Class II injection wells within 12 miles of the events, found no violations, now requires more frequent injection reporting, and is working with researchers and LSU on a possible state monitoring network and future policy changes. Committee members asked about injection depths, fault locations, whether the activity could be natural, and whether Louisiana should adopt stronger monitoring or a traffic-light regulatory system like other states. The witnesses said more data is needed before firm conclusions can be drawn, but that denser monitoring can detect smaller quakes and help identify patterns. Professor Hall summarized responses in other states, including more frequent reporting, increased monitoring, injection reductions, moratoria, and traffic-light systems in Oklahoma, Kansas, Texas, Ohio, and Illinois. Members also discussed whether operators should share more seismic and geologic data, and several said the state should avoid jumping to conclusions while still improving oversight. The committee then heard from William Berger, a Texas geoscientist, who described using AI and operator data to model wastewater injection and seismic risk, and said broader data sharing would improve forecasting and siting decisions. He and another witness emphasized that many earthquakes arise from clusters of wells rather than a single well, and that proprietary concerns limit voluntary disclosure. The committee also received a brief update from GOSEP and the Louisiana National Guard on the Barksdale Air Force Base drone incursions. GOSEP said it logged the incident in WebEOC and shared releasable information, while State Police and the FBI said they were limited in what they could disclose. Officers said a task force has been formed, some personnel have received federal drone-mitigation training, and House Bill 940 is intended to mirror the task force MOU. Finally, Major General Thomas Friloux and Brigadier General Jason Maffus updated the committee on the merger of GOSEP into the Louisiana Military Department. They said the merger has reduced GOSEP from seven divisions to three, brought back employees to in-person work, modernized the state’s common operating picture, and produced about $10.5 million in first-year cost avoidance through staffing and contract changes. They also noted the planned transfer of the Louisiana Center for Safe Schools to the Louisiana Commission on Law Enforcement, ongoing hurricane preparedness, and continued coordination with parish emergency managers. No votes were taken on the substantive topics, and the meeting ended with the committee moving through its agenda items and receiving informational testimony.
VT

Vermont 2025-2026 Regular Session

House Session - 2026-03-17 - 10:00AM

Vermont House Floor Meeting

Transcript Highlights:
  • <01:46:34.200> services in health and human services in health and human services by<01:46
  • human services, and beyond. human services, and beyond.
  • ethics and human rights. ethics and human rights.
  • health and human services. health and human services.
  • So, um human actuaries.
Keywords: 926, house, all
Summary: The House opened with a devotional reading for St. Patrick’s Day, followed by the Pledge of Allegiance and the reading of a resignation letter from Representative Hooper of Burlington. The letter said the House environment had changed significantly and that he was resigning before the next cycle, while thanking colleagues and urging bold leadership to address major problems facing Vermonters. Members then received first readings and referrals for a large slate of bills. House bills introduced included measures on tax administration, hunting license fees, emergency management, oath and affirmation language in statutes, judiciary procedures, a Vermont homelessness response continuum, paperwork reduction, public utility subjects, municipal regulation of agriculture, miscellaneous agricultural subjects, and municipal permitting of ground-mounted solar arrays. Senate bills referred to House committees included vocational rehabilitation, home improvement and land improvement fraud, advanced metering infrastructure devices, water quality, and fair employment practices. Several other bills on the notice calendar were also referred to Ways and Means or Appropriations because they affected state revenue or carried appropriations. The House adopted two concurrent resolutions on the consent calendar: HCR 214, honoring Irish-American patriots and their role in American independence, and HCR 220, welcoming the USS Vermont’s namesake visit and designating April 18, 2026 as USS Vermont Day. Members also offered announcements recognizing guests from the USS Vermont and related veterans’ groups, remembering former Representative Ken Harvey, and noting upcoming events such as March Madness pools, the Legislative Cabaret, a Rural Caucus meeting, and a NAMI Walks team. On the floor calendar, H. 723 on posting of land was taken up, amended as recommended by the Committee on Environment, and ordered to third reading on a 10-0-1 committee vote. The House then began second reading of H. 757 on manufactured homes and limited equity cooperatives; committee members described manufactured housing as a key affordable housing option in Vermont and said the bill would clarify how these homes are purchased, titled, taxed, and financed, while reducing costs and improving consistency for homeowners, lenders, and municipalities.
MN

Minnesota 2025-2026 Regular Session

Fraud Committee Meeting - 2025-07-08

Fraud Prevention and State Agency Oversight Policy

Transcript Highlights:
  • name is Shereen Gandhi, and I'm serving as temporary Commissioner for the Minnesota Department of Human
  • And lastly, surety bonds: providers must show proof of surety bond, which helps guarantee performance
  • And beyond this, Inspector General Clark understands how critical human services are to the people of
  • I'm the new Inspector General at the Department of Human Services.
  • However, referring a case to law enforcement does not end the Department of Human Services' work.
MN

Minnesota 2025-2026 Regular Session

House Housing Finance and Policy Committee 3/10/26

Housing Finance and Policy

Transcript Highlights:
  • investigators from the East Metro Human investigators from the East Metro Human Trafficking<00:19
  • Vendors may refuse to perform essential maintenance, and social service providers may become hesitant
  • Property staff working on site, maintenance<00:26:46.240> vendors<00:26:46.799> performing<
  • /c><00:26:47.440> repairs, maintenance vendors performing repairs, maintenance vendors performing
  • <00:27:08.480> essential Vendors may refuse to perform essential Vendors may refuse to perform
Bills: HF3600, HF3809, HF3608
TX
Transcript Highlights:
  • Today we will hear public testimony on Article 2: Health and Human Services.
  • Testimony on Article 2: Health and Human Services.
  • Wheeler. ...testimony on Article Two, Health and Human Services.
  • We're testifying for SB1, Health and Human Services Budget. As you can see, we have our hands full.
  • And statute. ...the Health and Human Services budget. As you can see, we have our hands full.
Bills: SB1, SB 1
FL
Transcript Highlights:
  • So here again, looking just at the complex are and are accredited programs tend to perform higher than
  • We're seeing similar trends where our South and Southeast regions are performing as high as those in
  • mental health foundation also helps them with their ports course, because it's a total we're all humans
  • So we've seen the impact that Miami, for example, can make or not make with regard to the performance
  • And also, we've been able to hire a specific, highly trained human health simulator instructor to run
Keywords: 999, senate, all
MN

Minnesota 2025-2026 Regular Session

Leg Committee Meeting - 2025-04-09

Legacy Finance

Transcript Highlights:
  • And then on line 269, you'll see an addition for creative art music performances and productions.
  • Line 335 is the start of the Humanities Center.
  • Humanities Center programs are receiving $5 million.
  • There's $25,000 for outreach on grant opportunities from the Humanities Center.
  • In total, there's just under $25 million being appropriated to the Humanities Center.
Bills: HF2563
FL

Florida 2026 5th Special Session

Appropriations Apr 2nd, 2025

Transcript Highlights:
  • And $28.5 million in performance incentives for school district workforce education programs.
  • Then we go on to do $110 million for performance incentives for Florida College System institutions and
  • Next, I'll recognize Senator Trumbull to report on the Health and Human Services budget.
  • To support these efforts, the Health and Human Services budget represents a $1.8 billion increase over
  • We are going to take up SPB 2514 by Appropriations relating to health and human services.
Summary: The Appropriations Committee met for Budget Day and heard presentations on the Senate’s proposed 2025-2026 budget, SPB 25-200, totaling $117.4 billion. Chair Hooper said the plan reduces overall spending from the prior year, keeps strong reserves, includes a 4% pay raise for state employees, maintains employee health care contributions, and makes major investments in water quality, transportation, and education infrastructure. Committee chairs then summarized their budget silos, including K-12 education, higher education, health and human services, criminal and civil justice, transportation/tourism/economic development, and agriculture/environment/general government. Members asked questions mainly about school funding, AP and dual enrollment support, voucher and scholarship impacts, and the My Safe Florida Home program. The committee adopted a large consent package of amendments and then approved three late-file amendments: funding virtual college tours for high school students, funding the FSU Sunshine Genetics program, and providing money for the Port of Fernandina customs facility. The committee then voted to report SPB 2500, the General Appropriations Bill, as a committee bill. It also favorably reported SPB 2502 (implementing bill), SPB 2504 (state employees placeholder), SB 7022 (Florida Retirement System contribution rates and DROP changes), CS/SB 1320 (recreating the Resilient Florida Trust Fund), SPB 2506 (gaming compact revenue distributions, including water projects and rural lands), SPB 2508 (29 new judgeships), SB 7014 (ending the court mediation and arbitration trust fund), SPB 2510 (K-12 conforming bill), SPB 2512 (higher education conforming bill), and SPB 2514 (health and human services conforming bill). The committee also took up several policy bills. It approved SB 7028 on cancer research, creating grant parameters, reporting requirements, a five-year pediatric cancer research incubator, and the Bascom Palmer Eye Institute VisionGen Initiative. It approved CS/CS/SB 170 on nursing home quality, adding resident satisfaction surveys, medical director standards, safety culture reviews, electronic health record requirements, financial reporting penalties, and a study of best practices. It approved CS/CS/SB 168, the Tristan Murphy Act, which expands mental health diversion options, adds Hillsborough County to a forensic hospital diversion pilot, expands grant uses, and creates a behavioral health data repository. It also approved SB 114 creating the Florida Center for Excellence in Insurance and Risk Management at FSU and moving the public hurricane loss model there. The committee then began considering SB 180 on emergency preparedness and response, including a late-file amendment, but the transcript cuts off before final action on that bill.
NH
Transcript Highlights:
  • The energy savings performance contract will allow us to make those energy improvements and pay for the
  • And at this point, I'd like to call up the Department of Health and Human Services. Thank you.
  • You should give the human information and have the AI present that information, and then the human makes
  • It's very successful in the use of this because it doesn't require a lot of human beings.
  • While the system continues to perform,...
Keywords: 928, house, all
TX
Transcript Highlights:
  • Let me ask you, though, because Senator Nichols asked you about performance—or maybe as Perry about performance—how
  • What performance measures are you looking at? So what are you looking at?
  • Another one of the performance measures is related to calls answered within five minutes.
  • It's much like human trafficking.
  • They create the most revenue in the case for the cartels: human trafficking and extortion.
Bills: SB 1
Summary: The Senate Finance Committee heard a presentation from the Legislative Budget Board on the Texas Department of Public Safety’s Article 5 budget. LBB recommended $3.7 billion in all funds for 2026-27, a 5.2 percent decrease from the base, while FTEs would rise by 856.7. Major items included funding for driver license services, DPS facilities, troopers and recruit schools, crime labs, vehicle and aircraft operations, border security, and rider changes. The committee also reviewed DPS exceptional items not included in the recommendation, including additional staffing, technology, and facility requests. Members focused heavily on driver license operations, criticizing long wait times, call abandonment, and repeated staffing increases without clear process improvements. LBB said the agency’s call-answer rate was about 9 percent in fiscal 2024, with average hold times around 34 minutes, later reduced to roughly 22-25 minutes. Senators questioned whether more FTEs alone would solve the problem and urged a broader efficiency study and better use of technology. DPS officials said they were pursuing process changes, including appointment-system upgrades, online pre-population of forms, and remote issuance options, while noting that Real ID requirements and population growth continue to drive demand. DPS leadership then outlined the agency’s priorities: completion of the Williamson County training academy, recruitment and retention of troopers, capital needs for vehicles and aircraft, and expanded responsibilities at the Capitol complex and the Alamo. Officials said the new trooper funding would help address staffing shortages, public safety, and border operations, and that overtime and deployment patterns had been adjusted to reduce burnout and improve flexibility. They also discussed Operation Lone Star, saying DPS spending is largely overtime, travel, and fuel, and that the agency continues to coordinate with federal partners while awaiting clarity on possible federal reimbursement for border security costs. Senators also raised concerns about oilfield theft, cartel activity, high-speed pursuits, bilingual pay, and the Texas Ranger Hall of Fame and Museum, and DPS said it would follow up on some of those issues.