Video & Transcript Research : 'complaint process'
Page 74 of 500
LA
Transcript Highlights:
- We're making that process more complicated.
- for certain complaints before those complaints escalate to formal disciplinary proceedings.
- I think you and I know how to process work.
- It's a really nice inclusion in the system and the process.
- It's a really nice inclusion in the system and the process.
Summary:
The committee first heard SB 145, which would require adult residential care providers, especially assisted living centers, to have generators or other backup power arrangements and to submit preparedness plans to LDH. After technical amendments and testimony from the sponsor, LDH, and the assisted living industry clarifying the bill’s scope and cost concerns, the committee adopted the amendments and reported the bill favorably. It then took up SB 433, which would require Medicaid coverage of medically necessary FDA-approved weight loss drugs, including GLP-1 medications, subject to appropriations and fiscally sustainable coverage criteria; the bill was reported favorably after discussion of current Medicaid coverage and costs.
The committee also approved SB 52, which requires better coordination between DCFS and LDH so SNAP and Medicaid benefits can follow children more quickly when they are removed from or returned to a home. Technical amendments changed reporting deadlines and required written notice, and the bill was reported favorably. SB 4 on public water fluoridation was amended to allow local governments or voters to opt out through a petition and election process, with support from the Louisiana Dental Association and others after compromise language was adopted; it was reported favorably with amendments. SB 152, which would prohibit the sale of cultured or lab-grown food products for human consumption, was also reported favorably with amendments after brief testimony in support and opposition.
The committee next approved SCR 37, which asks the Surgeon General to review Louisiana’s informed consent laws and report back on any gaps, after discussion that the existing medical disclosure panel had not met since 2018. It then considered SB 194, a public assistance bill aligning Louisiana Medicaid and SNAP rules with recent federal changes on non-citizen eligibility and tightening Medicaid’s reasonable opportunity period for citizenship verification. After extensive debate over immigration, emergency care, and whether the bill could harm eligible applicants or rural hospitals, the committee adopted an amendment allowing LDH discretion for emergency health care services and reported the bill favorably by an 8-3 vote. Finally, HCR 113 created a task force to study gestational carrier agreements and assisted reproductive regulation; after debate over surrogacy, ethics, and referral to Civil Law, the committee rejected the referral motion and then reported the resolution favorably, and the meeting moved on to SB 333 on child-in-need-of-care proceedings and legal representation funding.
NH
New Hampshire 2025 Regular Session
Health and Human Services Oversight Committee (12/19/2025)
Transcript Highlights:
- And we’ve been working on some of the parts of the process that cause time to be taken, and so what it
- We had an all-day training on some of the policy changes we’re making to make the eligibility process
- <00:26:13.919>
and to break the eligibility process and to break the eligibility process and - we're asking people to provide process we're asking people to provide proofs<00:27:10.240>
of - years ago because one of the complaints years ago because one of the complaints was<00:42:43.520
Summary:
The committee met on December 19, 2025, approved the draft minutes from the November 21 regular meeting, and received a DHS commissioners update. Patricia Tilly reported on the state’s rural health transformation application, saying CMS had provided only one question and positive feedback, that the final federal award amount was still pending, and that DHS was preparing an accept-and-expend item for fiscal review using an up-to amount. She also said the new Hampstead YDC facility remains on track, with substantive construction expected by late summer 2026 and move-in likely in early January 2027. In response to questions, she confirmed the playground/outdoor activity area had been in the original design and was added when funding became available.
Henry Litman, Medicaid director, discussed the Senate Bill 248 study committee report on palliative and hospice care. He explained the distinction between palliative care, which can be provided while a patient still seeks curative treatment, and hospice care, which involves electing not to pursue curative services. He said the committee’s work pointed to a need for better education for providers and the public, and described ongoing conversations with the Foundation for Healthy Communities and Home Health and Hospice about developing materials and possibly addressing how palliative services are bundled. He also said the study committee itself did not generate future legislation, though members could pursue it separately.
Litman then answered questions about Medicaid eligibility and long-term services and supports, including delays in processing, the backlog from pandemic-era redeterminations, and efforts to speed reviews. He said the department is using temporary staffing funded in part by last session’s legislation, working with the New Hampshire Healthcare Association, counties, and UNH Law to streamline policy and training, and relying more on electronic asset verification while still guarding against improper asset transfers. He emphasized the goal of balancing faster access to benefits with compliance and fraud prevention.
Robert Rodler followed with the annual tuition waiver update for children in foster care or guardianship. He reported 82 applicants and 65 waivers granted, including 35 for USNH schools and 30 for the community college system, and noted a correction would be issued for inaccurate continuing/new student figures in the report. Senator Gray said he intends to pursue a separate budget appropriation for these tuition waiver costs in the future so the funding would be clearly identified and easier to track. No additional votes were taken beyond approval of the minutes.
MN
Minnesota 2025-2026 Regular Session
Committee on Health and Human Services - Part 2 - 03/17/26
Health and Human Services
Transcript Highlights:
- administrative fee for processing that. administrative fee for processing that.
- So, a during complaint resolution.
- pending complaints. pending complaints.
- complaint that we could stick into here. complaint that we could stick into here.
- process issues here. process issues here.
CA
California 2025-2026 Regular Session
Assembly Military and Veterans Affairs Committee Apr 8th, 2025
Transcript Highlights:
- may charge a fee to assist, process, prepare, and present a veteran's claim.
- The VA benefits claims process is adversarial.
- Having overseas call centers and processes...
- There should always be a streamlined process.
- We didn't have a bureaucratic process when everyone signed up to this.
Summary:
The Assembly Committee on Military and Veterans Affairs met as a subcommittee because a quorum was initially lacking, and heard six bills. AB 81 by Assemblymember Ta would require CalVet to study the mental health needs of women veterans; supporters from county veterans service officers, veterans organizations, and behavioral health groups said women veterans face higher rates of military sexual trauma, PTSD, depression, and suicide, while no opposition appeared. The bill was later passed 7-0 and re-referred to Appropriations.
AB 826 by Assemblymember Gonzalez would prohibit unaccredited individuals or businesses from charging veterans fees to file or assist with VA benefits claims, impose a civil penalty, and direct penalty revenue to veterans services and district attorneys. Supporters argued the bill would curb predatory “claim sharks” and protect veterans from exploitation, while opponents from private claims consulting firms and several veterans said the measure could restrict access to legitimate help and should be narrowed to target bad actors instead of banning paid assistance broadly. After extensive testimony and discussion about federal law, accreditation, and possible amendments, the committee passed the bill 8-0 and re-referred it to Judiciary.
AB 556 by Assemblymember Patterson would clarify that campus-level mandatory fees are covered under the CalVet fee waiver for dependents of certain veterans and Medal of Honor recipients. Supporters said the bill would fulfill the state’s promise to veterans’ families, while concerns were raised about fiscal impacts on CSU campuses and the need for more precise cost estimates. The bill was passed 6-0 and sent to Appropriations. The committee also adopted its rules 7-0 and approved the consent calendar, which included AB 264, AB 1508, and AB 1509, all re-referred to Appropriations.
NH
New Hampshire 2025 Regular Session
House Education Funding (10/28/2025)
Transcript Highlights:
- is already working on campus, that we haven't had any complaints.
- <02:54:24.960>
or whether you're the the complaintant or whether you're the the complaintant - <02:54:29.840>
is the respondent and the complaintant is the respondent and the complaintant - complaintant complaintant um um um so<03:00:56.240>
I <03:00:56.479>I <03:00:56.479> - And and complained about due process.
Summary:
The subcommittee took up several school building aid bills. HB 295, which would make school building aid program funds non-lapsing, drew debate over whether the program is effective and whether funds should be allowed to carry forward. Supporters argued the program is underfunded and that even small leftover amounts should remain available for building aid; opponents said non-lapsing funds limit future budget flexibility and that the program creates winners and losers. The committee voted 4-3 to recommend HB 295 inexpedient to legislate (ITL).
The committee then considered HB 366, which would increase school building aid for eligible projects and include retroactive funding for projects completed in the past. The motion to ITL was supported on the grounds that retroactive payments would be unfair to districts still waiting in line and that the legislature should focus on future projects. Supporters of the bill said the increase was modest and that districts that built during a prior moratorium on aid were left with long-term fiscal burdens. The committee again voted 4-3 to recommend ITL.
The discussion also broadened into special education funding and a retained bill, HB 742, concerning catastrophic special education aid and the source of funding. Members debated whether the education trust fund should cover the aid and whether the committee should act now or wait for a separate commission studying special education costs. Several members emphasized that special education costs are rising, that more data is needed on student identification and funding formulas, and that the commission’s report may provide better guidance. The chair said the subcommittee’s recommendations would go to the full committee, and the next meeting was expected to be rescheduled from November 4 to later that week because of election-related conflicts.
FL
Florida 2025 Regular Session
Ethics and Elections Feb 4th, 2025
Transcript Highlights:
- on behalf of Citizens Mission mission process.
- But if they go through that process and it's a state and federal joint process that has been laid out
- amendment process.
- And it's a very labor intensive process.
- Both of them are a petition process, beefing up the Citizen's petition initiative mission process to
HI
Hawaii 2026 Regular Session
WAM-HWN, WAM-PSM, WAM-CPN Informational Briefings 01-08-2026
Hawaii Senate Floor Meeting
MN
Minnesota 2025 1st Special Session
Commerce committee hearing on HF2149, the 'Consumer Grocery Pricing Fairness Act' 3/26/25
Transcript Highlights:
- that undermines the competitive process. that undermines the competitive process.
- they could like there's a complaint they could like there's a complaint process<00:29:50.799>
- but what those people who should process but what those people who should do<00:29:52.640>
that - c><00:29:52.720>
the <00:29:52.960>complaints <00:29:53.360>should <00:29:53.520> just <00:29:53.760>bring do that the complaints should just bring do that the complaints
TX
Texas 89th Regular
S/C on Telecommunications & Broadband May 2nd, 2025
S/C on Telecommunications & Broadband
Transcript Highlights:
- Using the iPad kiosk outside, and if you need any help with registration or are unfamiliar with the process
- For members of the public today unfamiliar with this process, if members need to come in and out, it
- and community institutions, it accelerates and enhances the competitiveness of the grant evaluation process
- My office takes complaints from residents. ...on their utility companies.
- Thirty years ago, we received about three complaints a month on cable service, and it was usually about
Keywords:
broadband, internet access, digital equity, tax reduction, government funding, rural counties, fiber-optic, state funding, infrastructure, digital divide, economic development, fiber-optic cable, excavation, utilities, civil penalties, municipal regulations, video services, regulation, public right-of-way, franchise authority
AL
Alabama 2025 Regular Session
Alabama Senate Education Policy Committee Apr 16th, 2025
Education Policy
Transcript Highlights:
- parents should have in terms of how they... parents should have in terms of how they go about the process
- And although it may seem minor, it begins a process of chipping away at the time that students normally
- I've had so many complaints about I've had so many complaints about this from my superintendent and some
- As early as last year, before you asked for the bill in, I had some serious complaints.
- resident, so it's hard for me to admit that I actually learned new things about Alabama through this process
Keywords:
SB278, released time, religious instruction, elective credit, public schools, K-12 education, Alabama Released Time Credit Act, church-state separation, First Amendment, school choice, parental consent, elective course, off-campus instruction, private religious entity, State Board of Education, local board of education, attendance credit, core curriculum, religious education, Bible class
CA
California 2025-2026 Regular Session
Assembly Appropriations Committee Jul 2nd, 2025
Transcript Highlights:
- Under FEHA, the Civil Rights Department, or CRD, investigates thousands of complaints every year.
- The Civil Rights Department, or CRD, investigates thousands of complaints every year.
- by allowing CRD to toll deadlines when parties agree, updating the definition of group or class complaints
- , extending the deadline for a complainant to file a case in court during CRD's appeal process, and finally
Summary:
The Assembly Appropriations Committee met on July 2, 2025, to consider 25 bills. After opening remarks and quorum, the committee approved a consent calendar of unanimously supported measures, including several Senate bills and committee bills, and then moved to individual items. SB 391, which would authorize the California Community College Chancellor’s Office to charge reasonable fees for data requests from research partners, drew support from the author and the California Teachers Association, which withdrew its opposition after amendments; the bill passed on a roll call. SB 251, an annual appropriations bill to pay three state claims totaling a little over $1.2 million, was supported by the Attorney General’s office and the Department of Finance and also passed.
The committee then deemed the suspense calendar approved, covering SBs 748, 329, 388, 439, 458, 454, and 563, and took public comment on suspense-file bills. Commenters voiced support for SB 88 on biomass and SB 80. The committee next heard SB 477, which would clarify the Fair Employment and Housing Act to help the Civil Rights Department investigate and prosecute discrimination and harassment cases more efficiently; the author described changes to deadlines, complaint definitions, and venue rules, and the bill passed. SB 831, which updates the definition of geological hazards to reflect climate-change-related risks and clarify the California Geological Survey’s duties, received support from industry and passed without recorded opposition.
Finally, SB 450, which clarifies California’s jurisdiction over adoption proceedings, including confirmatory adoptions for families who have moved out of state and requires all legal parents to be listed on adoption orders, was presented with support from Equality California and related groups. The bill was described as having no significant state cost and passed on a roll call. Several measures were approved with Republicans not voting, and the committee adjourned after completing its agenda.
AL
Alabama 2025 Regular Session
Alabama Joint Legislative Committee on Public Accounts Apr 17th, 2025
CA
California 2025-2026 Regular Session
Senate Budget and Fiscal Review Committee Jun 29th, 2026
Budget and Fiscal Review
Transcript Highlights:
- This process leaves a lot to be desired. This process leaves a lot to be desired.
- It is just a process that is very difficult to have a cohesive, coherent, deliberative process on.
- ... ...yet in their eligibility review process is pending.
- Don't take my comments as complaints. Everyone, don't take my comments as complaints.
- There's the legislative process and there's the three-person agreement process and our three-party agreement
CA
California 2025-2026 Regular Session
Senate Budget and Fiscal Review Subcommittee No. 3 on Health and Human Services May 20th, 2026
Transcript Highlights:
- more complaints and reduce manual processes, and enable rapid low-code workflow automation that currently
- This will foster a more efficient complaint resolution process and enhanced communication and transparency
- in the resolution process, with centralized system tracking for managing and resolving complaints.
- During the 2025-26 budget process, similar to the consumer complaint system replacement, the DMHC requested
- Throughout this process of doing that, we have just heard too many complaints and concerns.
Summary:
The hearing opened with Department of Finance and Legislative Analyst’s Office remarks on the May Revision, which both described efforts to reduce large out-year operating deficits through a mix of revenue increases, spending reductions, and reserve use. Finance said the May Revision more than halves projected deficits in later years, while LAO stressed that revenues are at unprecedented levels yet the state still faces a significant structural deficit and is drawing down reserves; LAO urged maintaining at least the administration’s level of budget solutions and adding to reserves rather than new ongoing commitments. The chair echoed concern about cuts to vulnerable populations and noted the tension between service reductions and requests for additional administrative positions.
The committee then heard a series of California Health and Human Services and HCAI proposals, including additional legal support for CalHHS to respond to federal HR1 changes; a net-zero transfer of positions for a centralized eligibility/data-sharing platform; 988 crisis line implementation funding and continued work with the Trevor Project to train crisis centers to better serve LGBTQ youth; EMS data system maintenance funding; HCAI implementation of AB 1312 hospital charity care screening; SB 660 data exchange framework funding; CalRx biosimilar insulin reappropriation; and a diaper access initiative that would provide free diapers to newborns in participating hospitals and support a future direct-to-consumer purchasing option. Members questioned the diaper program’s universal design, the use of a Public Contract Code exemption, and the selection of Baby2Baby, with the chair expressing concern about optics and the lack of an income threshold.
The committee also discussed distressed hospital funding, with HCAI requesting up to $50 million for another round of grants to hospitals in immediate financial distress. HCAI said it receives annual and quarterly financial reports but the data lag limits real-time monitoring, and the LAO recommended stronger program parameters and turnaround plans. Members argued the repeated need for distressed hospital aid reflects a structural problem, not a short-term gap, and raised broader concerns about hospital reimbursement and patient flow. Other items included reverting $19.6 million in unused opioid settlement funds from HCAI to DHCS for General Fund offset, and a Rural Health Transformation Program request to increase HCAI spending authority to cover the full federal award.
Later, DMHC presented funding requests to implement PBM licensing and financial review requirements under AB 116, modernize the managed care complaint system, and build an electronic claims settlement data system under AB 3275. The final major discussion focused on the Behavioral Health Services Oversight and Accountability Commission, which opposed the May Revision’s proposed reduction of its Innovation Partnership Fund from $20 million to $10 million and a $6.7 million cut to community advocacy grants. The Commission argued these programs are core to Proposition 1’s goals of statewide innovation and community accountability, while Finance said the proposal is consistent with Proposition 1’s maximum funding levels and reflects a broader effort to prioritize direct services and use unspent prior-year funds; members pressed for more information and questioned whether the cuts would undermine the new behavioral health framework.
NH
New Hampshire 2026 Regular Session
House Executive Departments and Administration (01/29/2026)
Executive Departments and Administration
Transcript Highlights:
- process in that committee.
- process in that committee.
- <00:59:07.599>
processes <00:59:08.079>for <00:59:08.240>any there are complaint - processes for any there are complaint processes for any executive<00:59:08.960>
branch <00:59: - It reinforces legislative process.
FL
Transcript Highlights:
- Smith: Through a normal audit process—not a bad audit finding, just a normal audit—some issues came up
- Daniels: I appreciate the process and the debate, and it is interesting to see the different perspectives
- Daniels: I appreciate the process and the debate, and it is interesting to see the different perspectives
- I am all in because I get the complaints and the phone calls.
- The bill streamlines the application process and allows, but does not require, two awards if necessary
Summary:
The House Education Employment Committee heard seven bills and reported each favorably. HB 129 on Florida Virtual School would remove a priority system, confirm access for all Florida students and eligible military dependents overseas, clarify teacher retirement status, allow local schools to administer required exams, and authorize direct-support organizations; it passed unanimously after brief questions about audit-related updates and waitlists. HB 423 on student elopement, sponsored by Rep. Eskamani and Rep. Tramont, would require schools to establish safety teams and prevention plans for students who may leave supervised areas; testimony from autism advocates emphasized drowning and other safety risks, and the bill passed 16-0 with strong bipartisan support.
The committee also approved CS for CS HB 753 on school counselors, which removes certain certification barriers while keeping the master’s degree requirement and sets evaluation criteria based on state counseling standards. Supporters said the bill would help address counselor shortages and align evaluations with the profession’s actual duties. CS HB 1253 on coach support for student-athletes, as amended, allows coaches to use personal funds up to a capped amount for student needs with written parental consent; members raised concerns about liability, fairness, and the need for clear guardrails, but the bill passed 15-0.
CS HB 833 on private school facilities would make small private schools of 100 students or fewer a permitted use in commercial and mixed-use zoning districts and allow use of existing buildings if fire and code standards are met; supporters said it would reduce local barriers while preserving safety, and it passed 15-0. PCS for CS HB 1325 would update the Linking Industry to Nursing Education Fund by clarifying matching contributions, allowing expansion or modernization of existing space but not new construction, and streamlining awards; it passed unanimously with broad college and health system support. Finally, CS HB 1437 on conversion charter schools would create clearer dispute-resolution options for facility maintenance issues and, via amendment, allow capital outlay funds for repairs if the charter assumes full responsibility; after debate over whether the amendment was premature, the bill passed 13-3. The meeting then adjourned.
LA
Louisiana 2026 Regular Session
House of Representatives Apr 14th, 2026
Louisiana House Floor Meeting
Bills:
HR133, HR134, HR135, HR136, HR137, HR138, HR139, HR140, HR141, HR142, HR143, HR144, HR145, HR146, HR147, HR148, HR149, HR150, HR151, HR152, HR119, HR120, HR121, HR122, HR123, HR125, HR126, HR127, HR128, HR129, HR130, HR131, HR132, HCR53, HCR54, HCR55, HCR56, SCR3, SCR22, SB4, SB18, SB66, SB106, SB201, SB256, SB274, SB292, SB326, SB386, SB406, SB422, SB423, SB456, SB475, HCR3, HB1, HB3, HB27, HB71, HB214, HB225, HB241, HB244, HB306, HB312, HB313, HB314, HB345, HB366, HB383, HB446, HB473, HB511, HB514, HB655, HB730, HB743, HB836, HB983, HB1027, HB1037, HB1043, HB1082, HB1091, HB1096, HB1103, HB1126, HB1167, HB1174, HB1175, HB1230, HB1237, HB1238, SB162, SB349, SB350, SB382, SB383, HB76, HB132, HB181, HB210, HB250, HB265, HB275, HB291, HB322, HB342, HB475, HB486, HB616, HB635, HB639, HB690, HB740, HB757, HB761, HB774, HB808, HB855, HB872, HB883, HB886, HB903, HB949, HB962, HB996, HB1003, HB1036, HB1054, HB1071, HB1076, HB1078, HB1113, HB1132, HB1146, HB1232, HB1233, HB21, HB24, HB29, HB31, HB39, HB45, HB77, HB136, HB150, HB263, HB273, HB299, HB315, HB376, HB377, HB431, HB444, HB450, HB519, HB533, HB538, HB559, HB562, HB663, HB664, HB715, HB717, HB805, HB822, HB823, HB834, HB864, HB867, HB1017, HB1018, HB1068, HB1134, HB1137, HB1234, HB1235, HB1236, HB961, HB399, HB868, HB905, HB180, HB192, HB284, HB476, HB915, HB952, HB1006, HB401, HB51, HB58, HB140, HB982, HB1010, HB750, HB911, HB977, HB901, HR20, HR74, HB9, HB151, HB193, HB310, HB393, HB459, HB577, HB582, HB605, HB614, HB615, HB682, HB733, HB773
Keywords:
commendation, leadership, energy sector, Shell USA, Louisiana pride, House Resolution 134, HR134, honorary resolution, Bob Lupo, Robert E. Smith Lupo, Lakeview, New Orleans, civic service, philanthropy, real estate development, Hurricane Katrina recovery, community service, charitable giving, public recognition, Louisiana House of Representatives
LA
Bills:
HR112, HR113, HR114, HCR51, HCR52, HR94, HR95, HR96, HR97, HR98, HR99, HR100, HR103, HR104, HR105, HR106, HR107, HR108, HR109, HR110, HR111, HCR46, HCR47, HCR48, HCR49, HCR50, SCR25, SB17, SB300, HCR35, HB51, HB82, HB143, HB145, HB160, HB180, HB192, HB393, HB430, HB445, HB506, HB515, HB521, HB565, HB590, HB614, HB638, HB647, HB670, HB672, HB685, HB692, HB752, HB773, HB781, HB799, HB839, HB860, HB873, HB874, HB887, HB917, HB937, HB956, HB965, HB972, HB977, HB982, HB1006, HB1010, HB1044, HB1072, HB1088, HB1157, HB1179, HB1200, HR15, HR20, HCR14, HCR6, HCR19, HCR10, HR74, HCR26, HCR45, HB54, HB67, HB73, HB125, HB133, HB158, HB168, HB169, HB191, HB195, HB245, HB280, HB283, HB296, HB319, HB339, HB399, HB407, HB448, HB550, HB591, HB826, HB995, HB1085, HB1086, HB98, HB108, HB131, HB151, HB161, HB288, HB294, HB305, HB310, HB320, HB336, HB380, HB392, HB403, HB420, HB459, HB476, HB540, HB615, HB631, HB637, HB648, HB665, HB682, HB789, HB813, HB815, HB835, HB870, HB905, HB915, HB933, HB938, HB987, HB1040, HB827, HB953, HB796, HB352, HB463, HB735, HB780, HB882, HB81, HB400, HB140, HB750, HB911, HB961, HB401, HB901, HB9, HB52, HB58, HB154, HB193, HB284, HB410, HB570, HB577, HB582, HB605, HB733, HB868, HB952
Keywords:
commendation, community service, religious leadership, New Orleans, anniversary, Martha's Vineyard, African-American Film Festival, Black excellence, cinema, cultural celebration, Black voices, film industry, Hannuh Ray, Louisiana, youth development, pageant, leadership, community, recognition, compensation
FL
Florida 2026 4th Special Session
January 21, 2026 - 04:00 PM
Transcript Highlights:
- And so we're working on a process.
- In the area of insurance agent licensing assistance, we could process those times faster.
- We can get the citizens' concerns and complaints quicker.
- advertising process for our Inspector General.
- We're in the process of interviews for that one.
MN
Minnesota 2025 1st Special Session
House Judiciary Finance and Civil Law Committee 3/4/25
Judiciary Finance and Civil Law
Transcript Highlights:
- , which is the voters. ...process.
- redistricting map for electoral process redistricting map for electoral process finally<00:14:39.880
- This bill does not change the substance of the decision-making process; it only ensures that the process
- <00:36:21.920>
the <00:36:22.040>intent process but and so appreciate the intent process - There were records that were pertinent to that administrative review process and that permitting process