Video & Transcript Research : 'retiree coverage'
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WV
West Virginia 2026 Regular Session
WV Senate Banking and Insurance Committee in Session Mar 11th, 2026 at 02:34 pm
Transcript Highlights:
- We're also eliminating excess coverage, and that's also a requirement currently.
- But the flip side of that issue is what do we do if we can't find the coverage?
- It's currently in code that we have to find $5 million of excess coverage.
- An insurer providing coverage would not be allowed to deny coverage, impose medical underwriting, or
- Erie will offer that, but the coverage is through BRIM.
Summary:
The Senate Banking and Insurance Committee met with a quorum present and approved the March 4, 2026 minutes by voice vote. The committee first considered House Bill 55, which updates and modernizes workers’ compensation statutes to reflect the privatized system, remove obsolete provisions, and adjust the Workers’ Compensation Board of Review from five members to three. The Insurance Commissioner testified that the bill is part of the cleanup from privatization and would give the governor more flexibility in appointments. After adopting a strike-and-insert amendment and a title amendment, the committee reported HB 55 to the full Senate with a recommendation that it do pass.
The committee then took up House Bill 5463, which would reduce BRIM’s required liability coverage for county boards of education from $1.25 million to $1 million per occurrence and eliminate the separate $5 million excess coverage requirement. BRIM’s director testified that the excess market was difficult to access and costly, but several senators raised concerns that lowering coverage could reduce protection for victims and school-related claims. After a divided vote, the motion to report the bill failed, and HB 5463 was not passed by the committee.
Next, the committee considered House Bill 4869, creating guaranteed issue rights for Medicare supplement policies, including annual birthday replacement rights and a special right for certain Medicaid recipients losing eligibility. Counsel said the bill would prohibit underwriting barriers during the guaranteed issue periods and require an annual report on premium trends. With no amendments offered, the committee reported HB 4869 to the full Senate with a recommendation that it do pass.
Finally, the committee considered House Bill 5462 on mine subsidence insurance. The bill would allow the mine subsidence fund to offset payments by amounts received from other sources and limit lawsuits over claims reported to BRIM. Members debated a proposed strike-and-insert amendment that would have softened the litigation limits and added notice and remedy provisions, but the amendment was rejected. The committee then reported HB 5462 to the full Senate with a recommendation that it do pass, and the meeting adjourned.
HI
Hawaii 2025 Regular Session
CPC/CPN Joint Info Briefing - Thu Apr 3, 2025 @ 9:30 AM HST
Hawaii House Floor Meeting
Transcript Highlights:
- The HHRF would provide coverage above any sublimit hurricane coverage limit and would extend up to $350
- designing the hhf hurricane coverage designing the hhf hurricane coverage looking<00:13:55.079><
- above any sublimit hurricane coverage above any sublimit hurricane coverage<00:14:32.519>
limit - viable and not subsidizing the coverage viable and not subsidizing the coverage to<00:27:27.720>
- The supplemental coverage provided by the HHF to achieve full hurricane limit coverage would satisfy
NM
New Mexico 2025 Regular Session
Senate - Health and Public Affairs Oct 2nd, 2025
Senate Health & Public Affairs
Transcript Highlights:
- We are still pressing ahead with the expanded coverage.
- Can I assume, **Madam Chair**, a family loses all their coverage?
- There's significant coverage.
- One is you can't have access to affordable employer coverage.
- I'm sorry, page five on significant coverage.
WA
Washington 2025-2026 Regular Session
Joint Select Committee on Health Care and Behavioral Health Oversight Dec 3rd, 2025
Joint Select Committee on Health Care and Behavioral Health Oversight
Transcript Highlights:
- And then coverage and access.
- for kids, coverage for pregnant women.
- And I think really that Coverage for kids, coverage for pregnant women.
- And I think really that coverage for kids, coverage for pregnant women.
- coverage.
Summary:
The committee first welcomed new DSHS Secretary Angela Ramirez, who introduced herself and described her background in public service, federal and state legislative work, and health and human services leadership. Members emphasized the importance of building strong relationships with her and noted her focus on protecting services, using strategic approaches in a tight budget environment, and improving partnerships with the Legislature. Ramirez said she wanted to keep communication open and that her priorities would be shaped by what she learns from lawmakers and agency partners.
The next work session focused on the West Coast Health Alliance and the broader Governor’s Public Health Alliance. Department of Health and governor’s office staff said the West Coast alliance, involving Washington, Oregon, California, and Hawaii, was formed to coordinate science-based public health guidance, especially around vaccines, return-to-work guidance, and responses to federal changes. They said the alliance is intended to reduce confusion, counter misinformation, and preserve access to evidence-based recommendations, with early actions including vaccine guidance for COVID-19, flu, and RSV, a statement rejecting any vaccine-autism link, and preparation for possible ACIP changes. Members asked about workload and coordination with other regional alliances, and staff said there is informal coordination but no formal regular meetings.
The committee then heard from the Washington State Health Benefit Exchange about open enrollment and the effects of federal policy changes. Exchange leaders said the expiration of enhanced premium tax credits, HR1 provisions, and immigration-related eligibility changes are affecting affordability and enrollment, with some customers facing large premium increases and some counties becoming harder to serve. They reported early open-enrollment traffic increases, nearly 10,000 new sign-ups, and nearly 12,000 active coverage drops so far, while noting that many more people may disenroll later if subsidies are not extended. They also described mitigation efforts such as silver loading, Cascade Care Savings, outreach through navigators and community partners, and planning for future HR1 requirements like ending auto-renewal and adding verification steps.
In the final work session, staff from the Health Care Authority and Insurance Commissioner’s office reviewed Washington’s health reform history and the state’s current affordability and access efforts. They highlighted past ACA-related coverage gains, continued work on prescription drug affordability, PBM oversight, primary care and behavioral health access, and a pending legislative proposal to preserve access to preventive services. They also discussed federal changes affecting Medicaid and the exchange, including work requirements, six-month redeterminations, and the need to coordinate across agencies to implement new rules. Members raised concerns about network adequacy, provider access, and the complexity of the health care system, while staff said they are trying to mitigate harm, simplify administration, and keep coverage and access as stable as possible.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Financial Services Jun 21st, 2026 at 10:30 am
Joint Committee on Financial Services
Transcript Highlights:
- New York's action proves that coverage is achievable.
- This bill isn't about medical coverage.
- Insurance coverage remains highly inconsistent.
- Denying coverage for treatments to remediate harm, such as reconstructive surgery, coverage for necessary
- It's an insurance coverage question, to be sure.
Summary:
The committee heard testimony on a wide range of health insurance and public health bills, with most speakers focused on expanding coverage for specific treatments and services. Bills discussed included H. 1187/S. 792 on rehabilitation counselors, H. 1173/S. 692 on patient navigation, S. 2600 on scalp cooling for chemotherapy patients, S. 2599 on medically necessary treatment for port wine birthmarks, H. 1164 on licensed educational psychologists for child and adolescent mental health services, S. 754/H. 1254 on autism diagnosis and treatment by nurse practitioners and psychiatric nurse mental health clinical specialists, S. 714/H. 1137 on infectious disease response and coverage, and S. 791 on making nature a prescriptive therapeutic intervention. Speakers generally argued these bills would improve access, reduce out-of-pocket costs, and address gaps in current insurance reimbursement rules.
Testimony in support emphasized personal stories and clinical evidence. Cancer patients and providers described the benefits of patient navigation and scalp cooling for dignity and quality of life during treatment. Boston Children’s Hospital staff and families said port wine birthmark treatment is medically necessary, can prevent complications, and should not be denied as cosmetic. Rehabilitation counselors and school psychologists argued their services are effective, cost-saving, and underused because they cannot bill insurance. Autism advocates said current insurance statutes are outdated because nurse practitioners and psychiatric nurse mental health clinical specialists already provide evaluations and should be recognized for reimbursement to avoid delays in early intervention. Public health and GLAD Law testimony supported stronger infectious disease coverage to remove barriers to testing, treatment, and PrEP access.
The hearing also included extensive testimony on H. 1172, a bill requiring insurance coverage for detransition-related care. Supporters said it would ensure coverage for medically necessary care for people who regret or reverse gender transition, while opponents argued it would legitimize anti-trans narratives or, conversely, that detransition care is needed because transition procedures can cause harm. The committee also heard strong support for S. 791 from advocates who described nature access as a health intervention that could help with trauma, anxiety, substance use recovery, and environmental justice, with claims that insurance coverage and reduced park fees would improve access. No votes were taken during the transcript, and the chair repeatedly thanked speakers and moved through the long list of public testimony.
US
US Federal 2025-2026 Regular Session
US House Floor Proceedings (Thursday, June 26, 2025)
US Federal House Floor Meeting
Transcript Highlights:
- And through technology and perseverance, he continued to provide bipartisan coverage that served as a
- market, recognizing<02:18:28.399>
their <02:18:28.719>exceptional <02:18:29.280>coverage - recognizing their exceptional coverage recognizing their exceptional coverage of<02:18:30.240>
<06:31:21.440>- And I suspect now, as a retiree, you will be busier than ever. Thank you, Mr. Speaker. I yield.
um <06:31:21.600>and 11% cut in your hospital coverage um and 11% cut
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Health Care Financing Jun 21st, 2026 at 11:00 am
Joint Committee on Health Care Financing
Transcript Highlights:
- You do not get put on the active wait list unless you have secondary insurance coverage.
- You do not get put on the active weight list unless you have secondary insurance coverage.
- What ultimately made survival possible for me was access to Medigap coverage.
- Dialysis patients deserve choice in their secondary insurance coverage.
- Metagap is the supplemental insurance that From purchasing Medigap coverage.
Summary:
The Joint Committee on Health Care Financing held a public hearing on several health care bills focused primarily on autism services and kidney disease coverage. Committee chairs John Lawn and Cindy Friedman opened by outlining hearing procedures, testimony rules, and filing deadlines, and noted the hearing would be recorded and written testimony accepted. They said the day’s topics included affordability and access to behavioral health services, provider reimbursement, Medicare coverage for vulnerable populations, and MassHealth eligibility asset exemptions.
A major portion of the hearing concerned House Bill 4623, which would add board-certified assistant behavior analysts (BCABAs) as a recognized mid-level supervisory role in the MassHealth reimbursement framework to help address long wait lists for autism spectrum disorder services. Representative Lisa Field, actuaries, clinicians, and autism service providers testified that the current two-tier model limits workforce capacity, contributes to long delays, and leaves families waiting months for care. Supporters said the bill could expand access, improve retention, and potentially reduce MassHealth costs, while also helping providers meet growing demand and new administrative requirements.
The committee also heard testimony on House Bill 4425 and Senate Bill 2737, which would allow Massachusetts residents under 65 with end-stage renal disease to purchase Medigap coverage. Legislators, dialysis advocates, and patients described high out-of-pocket costs under Medicare, barriers to kidney transplant eligibility without secondary insurance, and the financial strain on patients and families. Testifiers said the change would affect about 846 residents, could modestly increase premiums, and might reduce Medicaid spending by preventing asset spend-downs. Senator Gomez and others spoke from personal experience with dialysis and transplant care.
Finally, the committee heard testimony on House Bill 4353 and Senate Bill 2587, which would require regular data-driven review of MassHealth ABA reimbursement rates. Providers and association representatives argued that reimbursement has not kept pace with inflation, workforce shortages, accreditation costs, and new 2026 MassHealth policy requirements, and said the bills would improve transparency and ensure rates reflect the true cost of care. No votes were taken; the hearing concluded with the chairs thanking participants, inviting additional written testimony, and adjourning the meeting.
NH
Transcript Highlights:
- This was for the workers comp coverage.
- which parties is to provide the coverage which parties is to provide the coverage to<00:20:46.480
- 53.280>
will <00:20:53.440>be duty to provide coverage will be duty to provide coverage - <00:21:15.679>
the uh when the client elects coverage the uh when the client elects coverage - If there who's holding the coverage.
MN
Minnesota 2025-2026 Regular Session
Task Force on Homeowners and Commercial Property Insurance 10/22/25
Minnesota House Floor Meeting
Transcript Highlights:
- The coverage sufficiency is whether it is sufficient coverage for the purpose of the mortgage loan.
- The coverage sufficiency is whether it is sufficient coverage for the purpose of the mortgage loan.
- The coverage sufficiency is whether it is sufficient coverage for the purpose of the mortgage loan.
- If coverage is unavailable, we're not there if coverage is unaffordable.
- coverage that they do. coverage that they do.
Summary:
The task force met on October 22, 2025, with a quorum present and several members participating remotely. Members approved the minutes from the previous meeting. Michelle Urick of the Legislative Coordinating Commission then gave an administrative update on proxy voting and the task force’s operating procedures. She said the enabling statute only authorizes the officially appointed member to act and vote, so proxy voting is not allowed, and votes must be cast in person at the meeting where the item is considered. She also said members may submit written positions, but not vote before or after a meeting. In response to concerns about attendance for future votes, the chair said the January meetings would be rescheduled if possible using a Doodle poll so more members could be present in person. The group also agreed to treat the revised document as operating procedures rather than a formal charter, with no separate adoption action needed at that time.
The task force then moved into testimony on homeowners and commercial property insurance. Paul Edgar of Minnesota Realtors said rising insurance costs are adding to housing affordability pressures, citing an increase in the monthly principal, interest, taxes, and insurance payment on a median-priced Minnesota home from $1,622 in 2021 to $2,642 in September 2025. He said higher insurance costs and limited coverage can affect buyers’ financing, especially for condominiums and townhomes, and urged continued work on liability and insurance-related laws that may discourage condo development. He also referenced prior bipartisan reforms to Minnesota’s condominium construction defects law and said his organization supports further improvements to encourage more condo production.
Keenan Ravery of the Minnesota Mortgage Association focused on how insurance requirements affect mortgage lending. He explained that lenders require insurance both at origination and throughout the life of the loan, with standards aimed at protecting collateral rather than providing full homeowners coverage. He said replacement-cost coverage has long been the norm, but recent issues with roofs, deductibles, HO-6 policies, and force-placed insurance have become pain points for consumers and lenders. He said his association is working with national trade groups on reforms that could allow more flexibility in coverage types and deductibles, and he expressed hope that Fannie Mae, Freddie Mac, and the Federal Housing Finance Agency may announce policy changes in the coming months or by early 2026. No votes or substantive policy actions were taken beyond approving the minutes and agreeing to pursue scheduling adjustments for January.
HI
Transcript Highlights:
- <00:03:38.239>
and struggling to find surplus coverage and struggling to find surplus coverage - designing the HHRF hurricane coverage. designing the HHRF hurricane coverage.
- surplus lines coverage. surplus lines coverage.
- coverage to be very candid about it. coverage to be very candid about it. Sure. Understood.
- or $200 million of coverage.
MN
Minnesota 2025-2026 Regular Session
MA cover weight-loss drugs 3/25/26
Minnesota House Floor Meeting
Transcript Highlights:
- <00:06:38.360>
of that would prohibit prohibit coverage of that would prohibit prohibit coverage - However, insurance paused coverage and he regained 20 lb in just 3 months.
- Denying coverage of obesity medications is a parity issue.
- Denying coverage of disease recurs.
- c> can<00:14:01.880>
treat Coverage of these drugs can treat Coverage of these drugs can treat
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Financial Services Jun 21st, 2026 at 10:30 am
Joint Committee on Financial Services
Transcript Highlights:
- House 1277, Senate Bill 771 is an act relative to dual diagnosis treatment coverage.
- CHIA study estimated that the cost... coverage.
- The next one is House 1277, S. 771, an act relative to dual diagnosis treatment coverage.
- They don't get the same coverage.
- In Massachusetts, parents have coverage for postpartum physical care. Thank you.
Summary:
The committee held a hearing on a large group of behavioral health and insurance-related bills. Topics included expanding access to mental health services by allowing physician assistants to authorize Section 12 emergency holds and be recognized as licensed mental health professionals (H. 1131/S. 773); improving coverage for community behavioral health centers so commercial insurance matches MassHealth’s bundled outpatient and crisis services (H. 1276/S. 703); eliminating cost sharing for certain behavioral health services (S. 718); extending detox and clinical stabilization coverage from 14 to 30 days and adding transitional support services (H. 1319/S. 772); requiring coverage for dual-diagnosis treatment in psychiatric facilities (H. 1277/S. 771); and preserving access to treatment for serious mental illness through coverage of coordinated specialty care and assertive community treatment (H. 1135/S. 709). The committee also heard bills on preventive behavioral health services for children (H. 1228/S. 802) and post-pregnancy mental health care, including postpartum depression and pregnancy loss-related care (H. 1314/S. 823).
MN
Minnesota 2025-2026 Regular Session
Should Minnesota mandate coverage for infertility treatment? 4/8/26
Minnesota House Floor Meeting
Transcript Highlights:
- . offering fertility coverage, including offering fertility coverage, including IVF,<00:07:51.800>
- coverage of an extra-statutory practice. coverage of an extra-statutory practice.
- 15 or 16 states that have IVF coverage. 15 or 16 states that have IVF coverage.
- someone could utilize this coverage. someone could utilize this coverage.
- >
things <00:47:13.560>and coverage for different things and coverage for different things
Summary:
The committee heard House File 4609, the Minnesota Building Families Act, and laid it over for possible inclusion in an omnibus bill. The bill would require insurance coverage for infertility diagnosis and treatment, including IVF-related care, and the author emphasized that it would not change Minnesota’s current surrogacy laws. She also noted the bill already contains a religious exemption and clarified that it had been referred through commerce but came to health first because of reviser delays.
Supporters testified that infertility is common and financially devastating, describing personal experiences with miscarriages, cancer-related fertility loss, and large out-of-pocket costs such as second mortgages, retirement withdrawals, and fundraising. A physician testified that infertility is a disease, that delays in care can worsen outcomes, and that insurance coverage can improve health outcomes and reduce multiple births and costs. Supporters also argued that fertility coverage is already offered by some large employers and in other states without major premium increases.
Opponents, including representatives of the Minnesota Catholic Conference and Minnesota Family Council, argued the bill would subsidize IVF and potentially surrogacy, which they said raises ethical concerns about embryos, commodification, and exploitation of women. They urged the committee to vote no and instead support restorative reproductive medicine or other approaches that address underlying causes of infertility. In member discussion, some legislators expressed sympathy for families affected by infertility and miscarriage but raised concerns about insurance costs, success rates, and the need for guardrails; others noted adoption as another way families are built. No vote was taken beyond laying the bill over.
TX
Transcript Highlights:
- Surplus lines insurance is a specialized coverage.
- And are limited to offering liability coverage.
- For example, TWAIA has a limited coverage area.
- The Association provides coverage for homeowners who can't find coverage on the open market.
- had last year is not. necessarily the coverage you get this year.
MO
Transcript Highlights:
- Commercial coverage by the company. Right.
- And even then, there’s a 30-day gap in coverage.
- , and if there’s either deficient coverage or the coverage is expired or whatever,... ...either deficient
- coverage or the coverage is expired or whatever, that still points to the delivery network carriers
- If that higher level of coverage starts when I accept a job, but their personal coverage quits when they
MN
Minnesota 2025-2026 Regular Session
Conference Committee on H.F. 4188 - Omnibus Commerce and Consumer Protection - Part 1 - 05/12/26
Transcript Highlights:
- that coverage might look like. that coverage might look like.
- So we check that the coverage is there, and then we check the coverage against the benchmark.
- coverage.
- coverage.
- Coverage.
Summary:
The committee met to walk through nonpartisan side-by-side comparisons of House File 4188, focusing on differences between House and Senate language across consumer protection, insurance, financial services, health, and technical provisions. Staff highlighted numerous Senate-only items, including rules for financial providers communicating through trusted contacts, virtual currency requirements for banks and credit unions, a prohibition on virtual currency kiosks beginning in 2026, mortgage servicing and student loan servicing changes, the Rental Home Marketplace Guarantees Act, insurance and travel-related provisions, scrap metal licensing changes, protections related to minors accessing chatbots and AI companions, and several technical or conforming repealers. Staff also noted that some provisions were identical or substantially similar between the chambers, including mortgage originator standards, student loan borrower protections, securities-related changes, unclaimed property provisions, and technical updates in the bill’s miscellaneous articles.
The Senate-only health-related articles were also summarized, including repeal of the prescription drug affordability advisory council, technical changes to the reinsurance program, and a series of health insurance provisions on enrollment-growth notices, limits on officer and director salary increases under certain capital conditions, guaranteed issue rights for certain Medicare supplement enrollees, data-sharing between Commerce and Health, restrictions on using artificial intelligence alone to deny claims, reimbursement for clinical trainees, home care nursing coverage, and PBM transparency. The Senate’s telecommunications article was described as largely technical and conforming, with repeals of obsolete statutes. Staff also noted that some standalone bills had already passed and would be removed from the comparison report.
Public testimony followed. Thomas Elness of AARP Minnesota supported inclusion of the cryptocurrency kiosk bill, expressed support for guaranteed issue protections for a narrow group of consumers affected by discontinued plans, and urged adoption of changes to the consumer protection restitution account, including raising the cap to $10 million per fiscal year. Representative Lee testified that the restitution account proposal should be treated as policy rather than finance because it has a zero fiscal note, and said the House would accept the Senate’s $10 million cap. Robin Rowan, representing the Minnesota Insurance and Financial Services Council and the U.S. Travel Insurance Association, urged adoption of Senate travel insurance language, requested a House-style change to lead-generation recordkeeping language, and supported a Senate provision allowing employers and insurers to coordinate notice to employees when group policies are cancelled. The Department of Commerce then responded to questions, explaining that the prescription drug affordability council would be sunset because the board already has other avenues for public input, that the reinsurance changes were technical and did not alter the prior agreement, and that the abandoned cryptocurrency provisions rely on statutory definitions of inactivity and known examples such as keys stored in safes or deposit boxes.
NM
New Mexico 2025 Regular Session
IC - Federal Funding Stabilization Subcommittee Jul 1st, 2025
Federal Funding Stabilization Subcommittee
Transcript Highlights:
- We currently provide up to 90 days of retroactive coverage.
- potential 38,000 losing exchange coverage.
- We still do have more coverage, and when we talk about the 88,000 New Mexicans rolling off of coverage
- For coverage and for financial assistance.
- Ultimately, that makes it harder to get coverage, harder to keep coverage, and harder to afford coverage
NM
New Mexico 2025 Regular Session
House - Health and Human Services Oct 1st, 2025
House Health & Human Services
Transcript Highlights:
- This is to cover individuals at risk of losing coverage due to changes.
- Okay, so help me with this, you know, I'm not an insurance coverage expert. an insurance coverage expert
- In coverage on January 1st, that these subsidies are being applied.
- without a subsidy, as they have coverage available.
- coverage, subject to available funding.
TX
Transcript Highlights:
- And are limited to offering liability coverage.
- For example, TWEA has a limited coverage area.
- This new value needs coverage, which results in bigger consumer bills.
- The association provides coverage for homeowners who can't find coverage on the open market.
- In other words, our system prioritizes availability of coverage.
FL
Florida 2025 Regular Session
February 4, 2025 - 12:30 PM
Transcript Highlights:
- As I said before, coverage is not available in the private market.
- The dark blue is the cap fund that represents the cap fund coverage.
- If there is no coverage, the desk adjuster will issue a denial-of-coverage letter and the claim is placed
- And the flood insurance coverage is supposed to be equal to or greater than our Coverage A amount.
- Flood insurance coverage is supposed to be equal to or greater than our Coverage A amount, but the bottom
Summary:
The Insurance and Banking Subcommittee received a lengthy presentation from Citizens Property Insurance Corporation CEO Tim Serio, with Insurance Commissioner Michael Yaworski also answering questions. Serio reviewed Citizens’ role as Florida’s insurer of last resort, its statutory funding structure, eligibility rules, depopulation program, reinsurance obligations, and the surcharge/emergency assessment mechanisms that can be used if Citizens runs a deficit. He emphasized that recent legislative reforms, combined with lower litigation and improved market conditions, have helped the private market recover and reduced Citizens’ policy count from a peak of about 1.41 million in 2023 to 936,182 at the end of 2024, with a projected drop to about 771,000 by the end of 2025. He also said the reforms reduced Citizens’ rate need and helped avoid an emergency assessment after the 2024 storms.
Members asked about Citizens’ rate increases, why Citizens still seeks higher rates despite lower litigation, how the 20% eligibility threshold works, whether Citizens should be wind-only, and whether the state or federal government could help with deficits. Serio explained that Citizens is still charging below actuarially sound rates in most areas, that rate filings reflect reduced litigation and lower reinsurance exposure, and that assessments on all Florida property policyholders are the reason Citizens tries to build surplus and depopulate. He said the depopulation program is working better than in the past, with less than 2% of takeout policies returning to Citizens, and that the Office of Insurance Regulation has been vetting takeout companies more carefully.
A substantial portion of the discussion focused on claims handling after Debby, Helene, and Milton, including flood-versus-wind disputes and Citizens’ use of the Division of Administrative Hearings for some claim disputes. Serio said Citizens had received 76,625 claims from the three storms and had paid nearly $823 million in indemnity and expenses as of January 7, 2025. He said many closed-without-payment claims were either below deductible, withdrawn, duplicate, or flood-only, and that Citizens had asked its internal audit function to independently review the claims data and denials. He also described Citizens’ storm outreach, catastrophe response centers, managed-repair program, and claim review process, and said the corporation remains focused on paying valid claims while minimizing the risk of assessments on the broader Florida market.