Video & Transcript Research : 'customer service'

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TX

Texas 89th Regular

89th Legislative Session Apr 24th, 2025

Texas House Floor Meeting

Transcript Highlights:
  • Beyond learning and accounting skills, these students are also developing. customer service, problem
  • providing health care services to rural counties.
  • What happens when those services simply do not exist?
  • providers under Medicaid and reimbursable for those services.
  • to a local intellectual and development disability authority for service services, or public benefits
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Public Service Apr 14th, 2026

Joint Committee on Public Service

Transcript Highlights:
  • I'd like to welcome you all to the 20th hearing of the Joint Committee on Public Service in the 194th
  • This meeting is being live streamed and will be posted publicly on the Joint Committee on Public Service
  • Chief, thank you for your service. Representative, thank you. Thank you. No further questions.
  • Chief, thank you for your service. Representative, thank you for testifying. Appreciate it.
  • We are grateful to the Joint Committee on Public Service for its consideration in this matter.
Summary: The Joint Committee on Public Service held its 20th hearing of the 194th General Court to consider late-filed bills, with testimony limited to three minutes and written testimony accepted by email or mail. The committee heard several retirement-related proposals and individual hardship cases, including a bill for Jason Patrici (H5246) seeking creditable service for prior Vermont correctional and probation work so he could retire earlier and join his wife in Wales. Rep. Sabadosa supported the bill, and committee members asked light questions about his plans and service history. The committee also heard from Beverly Police Chief John Lachillard and Rep. Hannah Bowman on a bill to allow the chief to remain in service beyond the usual retirement age. Bowman said the language had been worked on with House Counsel to include an age cap and health-exam provisions, and members discussed ensuring the bill matched recent precedent and would not run into administrative problems. The chief said he wanted to stay one or two more years to help with a smooth transition and turn the department over in good shape. Another major topic was House Bill 5359 and Senate Bill 3800, supported by Massachusetts Judges Conference President and District Court Judge Dan DeLorati, to provide judges equitable access to military creditable service. He explained that the 2012 Heroes Act was intended to give judges the same military buyback benefits as other state employees, but the State Retirement Board had denied the benefit because judicial pensions are calculated differently. Committee members generally agreed with the policy goal but emphasized the need to get the statutory language right. The committee also heard from educator Alex Seminello, who described a dispute with MTRS over buying back Rhode Island service after the system had accepted over $100,000 and initially approved the purchase; he asked the committee to require MTRS to honor its agreement. Senator Montigny later spoke in strong support of that petition. No votes were taken, and the hearing ended with a motion to adjourn.
AL

Alabama 2026 Regular Session

Alabama House Shelby County Legislation Committee Feb 25th, 2026

Shelby County Legislation

Transcript Highlights:
  • We haven't had this one, but this is a civil service system bill for the city of Helena.
Bills: SB319
US
Transcript Highlights:
  • Lead service lines, again, is a huge balancing act. It's incredibly expensive.
  • There is a private side for lead service lines.
  • Now I'd like to switch to lead service lines.
  • cheap you're talking about $10,000 per lead service line.
  • service, on bringing your customers so that they can apply for and receive that assistance that is available
Summary: The meeting primarily focused on discussions surrounding the Infrastructure Investment and Jobs Act (IIJA) and its implications for local water systems. Various witnesses highlighted the transformative impact of the bipartisan infrastructure law, which has provided an unprecedented amount of funding to help address long-standing issues in drinking water infrastructure, particularly concerning lead service line replacements and sustainability in water management. The discussions emphasized the urgent need for federal reauthorization to continue supporting these initiatives, as many rural and disadvantaged communities still face substantial barriers in upgrading their water systems. Additionally, cybersecurity risks were noted, raising concerns over the vulnerability of water systems across the nation.
TX

Texas 89th Regular

S/C on Defense & Veterans' Affairs Apr 14th, 2025

S/C on Defense & Veterans' Affairs

Transcript Highlights:
  • This helps not only the men and women in uniform, but it provides much-needed services to communities
  • And so, both spouses, the military service member and the spouse, traditionally... Work.
  • Thank you for your service not only to the veteran but to their spouses.
  • What was gained was in God's service. So with that, I close. Thank you for this bill.
  • Services that they have earned.
MN

Minnesota 2025-2026 Regular Session

House Human Services Finance and Policy Committee 3/6/25

Human Services Finance and Policy

Transcript Highlights:
  • </c><00:10:51.120><c> in</c><00:10:51.240><c> its</c> Mental Health Services in its Mental Health Services
  • </c> to the Health Resources and services to the Health Resources and services Administration<00:13:47.000
  • The service dogs will then be put with their owners and help with life-saving and critical services for
  • animals. space for these service dogs there's any space for these service dogs there's any damage<00
  • </c> talking about the life of the service talking about the life of the service dog<00:30:10.000><c>
Bills: HF958, HF688, HF702
MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 3/24/26

Energy Finance and Policy

Transcript Highlights:
  • to our customers.
  • to our customers.
  • to our customers.
  • </c> needs of our our atrisisk customers. needs of our our atrisisk customers.
  • we provide affordable for our customers, particularly for those less able to afford these services.
Bills: HF4236, HF4122, HF4377
LA

Louisiana 2026 Regular Session

Commerce Mar 30th, 2026

Commerce

Transcript Highlights:
  • Customers should pay because they want to.
  • And when companies break the rules, the renewal is void and customers get their money back.
  • telephone service charge, to provide for effectiveness, and to provide for related matters.
  • It does not regulate emissions and does not prohibit wireless service. It's about balance.
  • And does not prohibit wireless service. It's about balance.
TX

Texas 89th Regular

Senate Session Feb 25th, 2025

Texas Senate Floor Meeting

Transcript Highlights:
  • And recently completed his Eagle Scout service project. And Ms.
  • Thank you for your service to the great state of Texas. Thank you, Mr. Chairman.
  • Public service is never easy and you particularly have a tough job. Thank you for doing it.
  • I've grown up in politics and in public service. Thank all of you for your public service to our...
  • Thank you for your service to the state of Texas.
Summary: The meeting was marked by significant resolutions recognizing various contributions to Texas and celebrating community initiatives. Key discussions included the adoption of resolutions commemorating Texas Hispanic Judges Day and highlighting the 100th anniversary of Memorial Park. Senators expressed appreciation for the judges' dedication and legacy, with notable mentions of individual judges and their impact on the community and legal landscape in Texas. The Senate also honored students and organizations contributing positively to their communities, showcasing the interconnectedness of public service and the legislative process.
OK

Oklahoma 2026 Regular Session

Retirement and Government Resources REVISED Feb 17th, 2026 at 10:30 am

Retirement and Government Resources

Transcript Highlights:
  • So, a new member comes in with credited service, then they become a liability on the system, but you're
  • It's purely based on years of service.
  • The checks are given out on their anniversary date, so it's based purely on years of service.
  • We're seeking to raise that to $10 per month per year of service.
  • They have to pay into the system when you're trying to buy back your years of Service.
WA

Washington 2025-2026 Regular Session

Senate Ways & Means Feb 27th, 2026 at 02:30 pm

Ways & Means

Transcript Highlights:
  • , our low-income customers, are just...
  • Thank you. ...be included because gas customers are low-income customers just like electric customers
  • It provides solid waste services for the region.
  • It requires a data center that seeks electricity service or is already receiving service to agree to
  • For example, it lists advertising assistants, resident advisors, customer service representatives, and
Bills: HB2521, HB2249, HB1796
Summary: The committee first suspended the five-day notice rule and then heard House Bill 2521 on firearms background checks. Staff said the bill would remove the $18 cap on Washington State Patrol background-check fees and allow fees to be adjusted to actual program costs, which were estimated at roughly $33 to $35 per check. Supporters from the State Patrol said the current fee no longer covers costs and that without flexibility the program could face layoffs and longer delays; opponents argued the bill would create an unconstitutional tax or barrier to firearm ownership and disproportionately burden low-income residents. No vote was taken in the hearing. The committee then heard Substitute House Bill 2475 on language-accessible public programs, which would require the Office of Equity to develop uniform language-access guidelines, work on solutions to the interpreter and translator shortage, and require agency implementation reports. Testimony was generally supportive, emphasizing the need for consistent language access for limited-English-proficient residents and families. The committee also heard Second Substitute House Bill 2479 on wage recovery, which would create a wage recovery account and allow advance partial payments to low-wage workers facing immediate hardship while increasing some wage-violation penalties. Labor, business, and worker advocates largely supported the bill as a bipartisan response to wage theft, and staff noted the bill’s fiscal impacts would be funded through penalties rather than the general fund. Members next heard Engrossed Third Substitute House Bill 1960 on renewable energy tax treatment, which would replace existing property tax and excise tax provisions with a new renewable energy excise tax, local grant program, and tribal climate capacity grants. Counties, utilities, developers, and tribal representatives generally supported the concept but asked for amendments and clarification on rates, eligibility, and treatment of existing projects. The committee also heard Substitute Senate Bill 5932 on alternative jet fuel incentives, which would change the start date and duration of existing tax incentives; supporters said it would provide needed certainty for investment, while one refinery asked for a broader county threshold. Finally, the committee heard Engrossed Substitute House Bill 2238 on statewide food security, which would direct Agriculture to coordinate food-security planning and report on regulatory costs; food, farm, and anti-hunger groups supported the bill as a way to improve coordination and affordability. The hearing also included Engrossed Second Substitute House Bill 1903 on a statewide low-income energy assistance program, with supporters calling it a needed supplement to existing utility aid and opponents warning it did not address underlying rate increases, and Engrossed Second Substitute House Bill 2416 on waste-to-energy facilities under the Climate Commitment Act, which drew support from Spokane officials, labor, and environmental groups as a negotiated compromise to reduce ratepayer impacts while funding decarbonization planning. The final bill heard was Engrossed Second Substitute House Bill 2515 on large energy-use facilities, especially data centers, which would require utility tariffs, sustainability reporting, renewable-energy sourcing targets, labor standards, and a sales tax exemption for certain eastern Washington data centers; tribal witnesses supported consumer and salmon protections, while utility representatives said the bill would help prevent cost shifts and provide clearer rules for growth.
FL

Florida 2026 Regular Session

Education Pre-K - 12 Jan 27th, 2026

Education Pre-K - 12

Transcript Highlights:
  • Senator, I know we're talking about community service hours, but I know when our students are 16 and
  • I had one question, and that is there are some community service hours that can only...
  • And we were looking over community service hours. And all of them find... School in St.
  • So this allows them to gather those community service hours... future.
  • So this allows them to gather those community service hours.
Bills: S0564, S1062, S1340, S1646, S1718
Summary: The Senate Committee on Education Pre-K through 12 met with a quorum present and heard several education-related bills. The committee first considered CS/SB 1062 on speech and debate, which would create a Speech and Debate Hall of Fame, designate Speech and Debate Week, authorize a teacher endorsement, require FLVS to establish an institute for speech and debate, direct development of related coursework and credentials, and require annual district reporting. Supporters, including a parent and representatives of the Florida Debate Initiative and school groups, emphasized the academic and civic benefits of debate and the need for funding for travel and training. The committee adopted a delete-all amendment and then reported the bill favorably. The committee also heard and reported favorably SB 1718 on educator preparation and certification, with testimony from an Orange County principal and others supporting a proposal to let educators bank professional learning hours, and SB 1646 on educational facilities, which revises how facility funding is calculated and prioritized, including safety and planning considerations. The committee then took up CS/SB 564 on student volunteers at polling locations. An amendment clarified that high school students who are registered or pre-registered to vote may volunteer at polling places and count the service toward graduation or postsecondary financial aid requirements. Testimony from a county supervisor of elections and civic groups supported the bill as a way to engage students in elections and expand volunteer opportunities, while clarifying it would not conflict with existing election funding rules. The committee adopted the amendment and reported the bill favorably. Finally, the committee heard SB 1340 on coordinated screening and progress monitoring, which requires school districts to screen students for characteristics of dyslexia and dyscalculia, place identified students on support plans, and use evidence-based interventions, with State Board of Education rulemaking to implement the process. The sponsor and a supporting parent group stressed early identification and intervention. The committee reported the bill favorably. The committee also recommended confirmation of Laila Collins to the State Board of Education, and then adjourned.
MS
Transcript Highlights:
  • I believe it was Parkwood when they go and they're able to get those services after they've already identified
Summary: The meeting focused on veteran suicide and mental health challenges affecting Mississippi National Guard soldiers, with Colonel Chris Cookie describing recent losses in the 155th Armored Brigade Combat Team. He said that in roughly 50 days, from late September to mid-December 2025, three soldiers died by suicide, and that the unit had seen 50 to 60 suicidal ideations over the past year. He emphasized that suicide is a threat he cannot “defeat” through military training alone, and that warning signs are often hard to detect compared with battlefield threats. Cookie identified the biggest gap as the period between drill weekends and annual training, when soldiers are back home and less connected to leadership. He said the unit does well when soldiers are together at drill or Camp Shelby, where behavioral health support is available, but struggles to reach them in between. He urged the state to create preventive and responsive support that leaders in traditional status could activate quickly, and he strongly supported expanded chaplain access because chaplains are trained in behavioral and mental health issues and may be easier for soldiers to approach without stigma. Committee members discussed possible solutions, including a statewide chaplain rotation or on-call system, community-based support networks, and a 24/7 hotline staffed by Mississippi veterans. They also discussed legislation to have the state cover TRICARE costs for Guardsmen and to use TANF funds for related support services. Members said a draft bill was being prepared for public review, with committee reporting deadlines approaching on February 3, and that they would circulate the bill once it received a number and was posted online. The meeting ended with a motion to rise and report.
MN

Minnesota 2025-2026 Regular Session

House State Government Finance and Policy Committee 3/26/26

State Government Finance and Policy

Transcript Highlights:
  • at the beginning of any request for proposal that the agency issues for procurement of goods and services
  • After checking with House IT services, she said this is not a standard House practice.
  • finances through, and I quote, "lower program and tax revenues, increased reliance on government services
  • revenues, increased reliance on tax revenues, increased reliance on government<01:07:21.960><c> services
  • In 2025, Northstar government services."
TX

Texas 89th Regular

Water, Agriculture, and Rural Affairs May 12th, 2025

Water, Agriculture and Rural Affairs

Transcript Highlights:
  • House Bill 685 keeps a municipality from adopting an increased rate for water or sewer utility service
  • exemption that is higher than the rate established for other entities that receive comparable utility service
  • Retail water utilities must plan 20 to 30 years in advance to provide sufficient service to growing areas
  • Relating to the certificate of public convenience and necessity to provide water service in an area of
  • Third, if a violator that is a water utility overpumps a GCD permit to meet customer demands despite
Bills: HB630, HB685, HB1318, HB2692
Summary: The Senate Committee on Water, Agriculture, and Rural Affairs met with no quorum at the start, but later reached quorum and took up several bills. House Bill 2692, codifying the San Antonio River Authority’s enabling legislation and making non-substantive modernization changes, received brief supportive testimony from the River Authority and was left pending before later being voted out favorably. House Bill 685, which would prevent municipalities from charging higher water or sewer rates to tax-exempt entities than comparable customers, also drew support and was reported favorably. House Bill 1318, clarifying compensation issues when a municipality decertifies part of a retail water utility’s service area, was heard without opposition and passed out of committee. House Bill 630, exempting certain older outboard motors from title requirements, likewise passed and was placed on the local and uncontested calendar. The committee spent the most time on Senate Bill 2497, relating to filtration systems for certain public drinking water systems. Senator Zaffirini described the bill as a response to ongoing secondary water quality complaints, while TCEQ testified that such contaminants are aesthetic rather than health-based and that the water remains safe to drink if primary standards are met. The Texas Rural Water Association opposed the bill as written, arguing filtration may not solve most water quality problems and could be costly for small systems, while a consumer witness from Floresville supported it and described repeated rate increases and brown water after a filtration system was removed. Members discussed narrowing the bill through a committee substitute and emphasized the need for flexibility and technical expertise; the committee substitute was adopted and the bill was reported favorably, with Senator Kolkhorst later asking to be recorded as voting no. The committee also heard Senate Bill 2850, which would create a pollinator task force to study habitat loss, public education, and best practices for protecting bees and other pollinators. Senator Menendez and invited witness Erica Thompson of Texas BeeWorks highlighted major colony losses and the economic importance of pollinators to Texas agriculture, and Environment Texas and the Texas Beekeepers Association supported the measure. Members discussed monarch butterflies, native grasses, milkweed, and conservation efforts, and the bill was reported favorably and sent to the local and uncontested calendar. After testimony, the committee also voted out several pending items, including House Bill 5560 with a committee substitute addressing water-loss penalties and infrastructure improvements, and then recessed subject to the call of the chair.
AL

Alabama 2025 Regular Session

Alabama House Local Legislation Committee Mar 5th, 2025

Local Legislation

Transcript Highlights:
  • not blanket immunity, but immunity in connection to the code 65236, which applies to the Volunteer Service
Bills: HB325