Video & Transcript Research : 'complaint process'

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WA

Washington 2025-2026 Regular Session

Senate Law & Justice Sep 18th, 2025

Transcript Highlights:
  • So you have this due process, this actual due process, making sure that all the i's are dotted and the
  • So you have this due process, this actual due process, making sure that all the eyes are dotted and the
  • We do accept public complaints.
  • We do accept public complaints.
  • review process.
Summary: The committee held a work session in Mill Creek focused first on the eviction process. Judge Michael Scott of King County Superior Court described historic highs in unlawful detainer filings across Washington, especially in urban counties, and said King County has reduced its backlog and average time to resolution to about 60 days by adding two dedicated eviction judges and using more judges when needed. He also described how King County and other counties are implementing the right to counsel for indigent tenants, and noted that additional housing commissioners may help. Office of Civil Legal Aid representatives Philippe Knapp and Jane Paxe said the statewide appointed counsel program has represented more than 30,000 tenants, referred clients to social services, and helped many remain housed, but they warned of a funding shortfall that could eliminate about 17 attorneys and leave roughly 2,000 tenants without representation. A landlord-side panel argued that eviction timelines remain too long and fragmented, creating unpaid rent, safety issues, and uncertainty for both landlords and tenants; they urged more uniform procedures, streamlined rental assistance, and procedural changes to reduce refiling and delays. The second work session addressed theft and vandalism of critical infrastructure, especially copper and telecom cable theft. Committee staff reviewed existing criminal and regulatory laws covering malicious mischief, theft, scrap metal businesses, and metal property deception. Comcast, Mason Public Utility District, and the Recycled Materials Association testified that theft of aerial cable and copper has become a crisis affecting power, internet, 911 service, schools, hospitals, and line-worker safety. Utility representatives described outages, hazards, and rising costs, and asked for stronger audits of scrapyards, tougher penalties for theft affecting critical infrastructure, and tighter rules on payment and identification. Recyclers said they oppose the thefts and already operate under heavy regulation, but acknowledged enforcement gaps and the need for better coordination; committee members discussed possible bill concepts and asked for written recommendations. The final work session covered standards for law enforcement personnel. Criminal Justice Training Commission Executive Director Monica Alexander and Assistant Director Kimberly Bliss explained current certification and decertification rules, including background checks, training requirements, mandatory and discretionary grounds for decertification, and the hearing process. They said elected sheriffs are not currently required to undergo the same pre-election background check as other applicants, though they can still be decertified if already certified, and they reported a backlog of more than 1,000 cases with about 70 to 80 new cases coming in each month. Retired Judge Ann Levinson then outlined ways the legislature could strengthen and align standards for chiefs, sheriffs, and marshals, including requiring certification within a set time, setting a minimum age, requiring recent state background checks, and making loss of certification a vacancy in office. Committee members asked questions about accountability for elected sheriffs, background-check administration, and decertification outcomes.
NH

New Hampshire 2026 Regular Session

House Environment and Agriculture (03/31/2026)

Environment and Agriculture

Transcript Highlights:
  • <01:32:28.160> Um process. Okay. All right. Um process. Okay. All right.
  • the complaint.
  • criminalize the kids uh in the process. criminalize the kids uh in the process.
  • They understand the process.
  • <04:22:57.800> They understand the process to it. They understand the process to it.
Keywords: 1189, house, all
TX

Texas 89th Regular

Intergovernmental Affairs May 13th, 2025

Intergovernmental Affairs

Transcript Highlights:
  • The process is there; there's no time limit on it.
  • Is to create a process, and it's a very rapid process.
  • Process, just follow the laws.
  • Regarding the county's actions and management of that primary process, which is a political process,
  • It's backwards from how due process normally works.
NH

New Hampshire 2025 Regular Session

House Labor, Industrial and Rehabilitative Services (02/11/2025)

Labor, Industrial and Rehabilitative Services

Transcript Highlights:
  • over the employees without due process over the employees without due process and<03:10:39.880><
  • I'm against it. driving to to process a check because driving to to process a check because that<04:15
  • How does that, if someone has a complaint like that, how does that complaint progress?
  • The labor department is complaint-based.
  • employer um either based on a complaint employer um either based on a complaint or<05:11:28.160>
Keywords: 1189, house, all
NH

New Hampshire 2025 Regular Session

Senate Commerce (10/30/2025)

Commerce

Transcript Highlights:
  • Um, I again I through this process.
  • on that is the complaints that we get. on that is the complaints that we get.
  • The overwhelming majority of complaints The overwhelming majority of complaints that<01:07:22.960
  • > private<01:07:26.319> party we get complaints about private party we get complaints about
  • /c><01:09:51.759> cars<01:09:52.000> from of complaints about used cars from of complaints
Keywords: 1191, senate, all
VA

Virginia 2026 Regular Session

March 13, 2026 - Regular Session Part 2

Virginia House Floor Meeting

Transcript Highlights:
  • of child abuse or neglect, and response to complaints within 24 hours for children under the age of
  • House Bill 1490 centralizes and standardizes the intake and validity process for child welfare calls
  • House Bill 1490 centralizes and standardizes the intake and validity process for child welfare calls
  • This is the cognate to the bill that I just described, centralizing intake and validity processes at
  • the state level and requiring us to do investigations. ...centralizing intake and validity processes
TX
Transcript Highlights:
  • After several complaints from the girls themselves and their parents and several lengthy grievance processes
  • Did you file a, I'm not sure, I assume the word is "complaint," but was there a formal complaint against
  • In your complaint, did you try to access previous events to substantiate your complaint, or did your
  • complaint stand on its own?
  • Okay, it is also very easy to have a few citizen complaints, and every single one generates a complaint
Bills: SB7, SB14, SB 7, SB 14
TX

Texas 89th Regular

Intergovernmental Affairs May 6th, 2025

Intergovernmental Affairs

Transcript Highlights:
  • Now, however, as we say we're moving it for right now, you know that we're in the process.
  • So what is the process to find these buildings that... ...are vacant besides the obvious that it looks
  • Do people, if it could somebody call a number or like, what is the process?
  • You think someone would show up when I make a complaint, and they don't?
  • Processes are a little bit different for the 4% and the 9% applications.
US

US Federal 2025-2026 Regular Session

Hearings to examine certain pending nominations. Apr 29th, 2025 at 02:00 pm

Agriculture, Nutrition, and Forestry Committee

Transcript Highlights:
  • Westhill will We were in charge of enforcing civil rights law within the USDA, as well as processing
  • unemployment opportunity complaints.
  • Being laser-focused on improving our core complaint processing work and ensuring the development and
  • processing work is, going well.
  • So it'll be a very iterative and consultive process through the program here. I guess, can you?
NH

New Hampshire 2025 Regular Session

House Election Law (04/22/2025)

Election Law

Transcript Highlights:
  • of pre-processing.
  • this starts the process for. this starts the process for.
  • We're able to pre-process these.
  • expedite voters through the process. expedite voters through the process.
  • um increase trust in the voting process. um increase trust in the voting process.
Keywords: 1189, house, all
MN

Minnesota 2025-2026 Regular Session

House Fraud Prevention and State Agency Oversight Policy Committee 9/17/25

Fraud Prevention and State Agency Oversight Policy

Transcript Highlights:
  • new processes. new processes.
  • That process, like I said, the investigation process into Medicaid takes a long time, right?
  • complaints? complaints? >> Commissioner<01:02:47.680> Gandhi.
  • 2024 we got 1,300 reports or complaints 2024 we got 1,300 reports or complaints to<01:04:50.960>
  • complaint. It varies. complaint. It varies. >> Representative<01:05:28.960> Schultz.
Keywords: 1183, house
NH

New Hampshire 2026 Regular Session

JLCAR Administrative Rules (03/20/2026)

Transcript Highlights:
  • The department, the way that it works, handles initial complaints.
  • The department, the way that it works, handles initial complaints.
  • <00:21:04.000> So complaints and any issues. So complaints and any issues.
  • I do again remember the Department of Energy was created through a budget process.
  • Uh and um and while we a budget process.
Keywords: 1189, house, all
Summary: The committee first approved the minutes and adopted the consent calendar without objection. It then took up Department of Safety Rule 25161 on administrative license suspension forms. After discussion of a staff concern that the rule text should expressly require a defendant’s signature or refusal to sign, and the officer’s witness signature, the agency agreed to revised language. The committee voted to grant conditional approval with those edits. The committee next considered Department of Agriculture rule 192, concerning importation of bovines and domestic animals. Staff identified several issues, including an overly broad federal citation, an unclear definition of infection, a possible conflict between provisions on telephone-issued permits and documents that must be carried, and missing struck-through repeal language. Because the department had not proposed written fixes, members moved to postpone the item until next month, and the motion passed. A second Agriculture item, 25207, was discussed as a long-expired set of rules that the agency said were still needed to run its programs; the committee granted conditional approval. The Public Utilities Commission’s competitive natural gas supplier and aggregator rules prompted the most extensive debate. Staff argued the cited statutes did not clearly authorize the commission to impose fines on natural gas suppliers, while the agency responded that authority could be read from related Department of Energy transition language and general rulemaking provisions. Members discussed whether the issue reflected a statutory gap created when responsibilities were split between the Department of Energy and the commission. The committee ultimately voted to waive and postpone the item to next month so the attorneys could work out the authority question. The committee also postponed Department of Energy items 219 and 220 at the agency’s request, and it noted that the Liquor Commission’s emergency rule had been revised to reduce reporting from monthly to quarterly before being reissued, with the item also postponed.
NH

New Hampshire 2025 Regular Session

Fiscal Committee (02/21/2025)

Transcript Highlights:
  • <00:11:52.800> it's throughout the entire process it's throughout the entire process it's
  • As you can see, there are numerous steps in the process contributing to the time it takes to process
  • there are numerous steps in the process there are numerous steps in the process contributing<00:
  • <00:46:34.319> a process a process a case<00:46:37.119> figure<00:46:37.359> two
  • Figure 3 on page 18 shows case processing time through various stages of the commission's process.
Keywords: 928, house, all
Summary: The Fiscal Committee met on February 21 and first approved the January 30 minutes and the consent calendar, with item 2540 removed by the Department of Education and item 25057 set aside for discussion. The committee then took up FIS 25057, a Department of Transportation request tied to a federal grant for building information modeling and related data standardization across DOT systems. Transportation officials explained that the $2.405 million consultant-heavy request would connect surveying, design, construction, and asset management systems, improve efficiency and long-term asset tracking, and help the department catch up with other states. Several senators questioned the lack of immediate, quantifiable budget savings and the reliance on consultants, but the item was ultimately adopted. The committee next approved FIS 25054 for the Department of Health and Human Services after questioning a $16 million shortfall in the Children’s Health Insurance Program. DHHS explained the variance as a budgeting and accounting issue tied to separating CHIP from Medicaid managed care, pandemic-era continuous enrollment, and the new federal requirement for 12 months of continuous coverage for children. Members also approved a Cannon Mountain fee item, where park officials described a proposed price freeze for early-bird passes, a new in-season tier, and modest increases in off-season pricing, while noting operating cost pressures, strong snow conditions, and favorable customer value ratings. That item was adopted unanimously. The committee also approved the Department of Corrections item after discussion of staffing, retirement eligibility, overtime, and recidivism. Commissioner Helen Hanks said retirement-eligible staff had declined slightly, recruitment was improving, overtime hours were down, one housing floor had been closed because of lower population, and the department had reduced reincarceration by 8% over seven years, which she said produced substantial savings. The item was adopted. During informational items, the committee heard a Legislative Budget Assistant performance audit of the New Hampshire Commission for Human Rights. The audit found the commission inefficient and ineffective in processing complaints, with average case closure taking 840 days, significant backlogs dating back decades, expired administrative rules, weak management controls, disorganized and outdated procedures, unreliable data, and unresolved prior audit findings. The audit included 25 recommendations, two of which may require legislative action. Commission staff said they appreciated the recommendations and expected the additional resources from the prior budget cycle to help address the backlog and improve transparency and efficiency.
KY
Transcript Highlights:
  • you detect how do you go back to process you detect how do you go back to process to<00:37:58.319
  • How do you manage the complaints in those regards?
  • process that we monitor.
  • Again, we have a specific area that deals with complaints.
  • They have developed a reporting process and monitoring process to look at every complaint that comes
Keywords: 958, all
Summary: The Budget Review Subcommittee on Health and Family Services held its first meeting and received an overview from the Department for Medicaid Services on Medicaid’s behavioral health and substance use disorder services. Commissioner Lisa Lee and CFO Steve Beal said Kentucky Medicaid serves about 1.4 million members, including over half of Kentucky children, with 485,000 expansion members, more than 69,000 enrolled providers, and total fiscal year 2024 expenditures of $18.5 billion. They said Kentucky covers a broad range of behavioral health services, and behavioral health provider enrollment has grown from a little over 4,500 in 2019 to nearly 8,000 in 2024. They also described how Medicaid spending and utilization are tracked through claims and encounter data, with most members served through managed care organizations. Members focused on sharp increases in certain behavioral health billing codes, especially peer-to-peer services, and asked about reimbursement, utilization review, and whether the growth reflected increased need or expanded coverage. DMS said the rise was partly tied to combining facility and nonfacility behavioral health fee schedules in 2023, choosing the higher reimbursement rate to avoid cuts, and that the department has seen an uptick in peer-to-peer services. In response to concerns about overutilization, DMS said it mailed a letter to behavioral health providers, is considering limits and prior authorizations for some services, and plans to create a standardized monthly behavioral health report to monitor trends consistently and identify when controls may be needed. Lawmakers also asked whether the provider network is sufficient and whether access is adequate, especially for children. DMS said provider enrollment has expanded because behavioral health services were added to Medicaid in 2014 and because demand increased after COVID, but acknowledged studies showing children have less access than adults and said that would be an area of focus. The department said managed care organizations are required to ensure access to needed services and that current trends indicate access is available, though one member disagreed and said workforce shortages remain a major concern. Another member asked about non-emergency medical transportation spending, and DMS explained that it is handled through a capitated arrangement administered by the Transportation Cabinet rather than directly by the managed care organizations.
HI
Transcript Highlights:
  • Uh, we had filed a complaint, a civil complaint, and there was a motion for preliminary injunction.
  • I filed a complaint a civil complaint<00:15:45.560> and<00:15:45.680> there<00:15:45.760
  • <00:15:50.120> tenants the complaint, the remaining tenants the complaint, the remaining tenants
  • comparable unit, yet the process comparable unit, yet the process [snorts]<00:21:16.920> was<
  • We have it encumbered, and we're in the process.
Keywords: 912, senate, all
Summary: The Committee on Housing, meeting jointly with the Committee on Health and Human Services, heard testimony on Senate Bill 2787, which would expand use of the rental housing revolving fund to provide loans or grants for purchasing rental units, and Senate Bill 2957, which addresses tenant displacement and relocation protections, as well as Senate Bill 2866, which would make the state rent supplement program for kupuna permanent and appropriate funds for it. Testimony on SB 2787 included support from DHHL, HHFDC, AARP Hawaii, and others, while the Attorney General recommended clarifying language and standards for grants, and the Tax Foundation questioned whether grants fit the revolving-fund structure. On SB 2957, supporters including OHA, PACT, medical-legal advocates, and tenant representatives emphasized relocation hardships from the KPT redevelopment, language access, and the need for clearer minimum safeguards; the Attorney General suggested defining “comparable units” and correcting a drafting error. On SB 2866, HPHA, Catholic Charities, AARP, the Executive Office on Aging, and others supported making the kupuna rent supplement program permanent to prevent homelessness among low-income seniors. During discussion on SB 2957, members questioned HPHA and tenant counsel about the KPT low-rise relocation process and what “comparable housing” meant in practice. HPHA said all tenants were relocated, but counsel described disputes over comparability, disability and family-size issues, and at least one offered unit that was not livable. For SB 2787, members questioned DHHL about why it sought funding from the rental housing revolving fund rather than other sources; DHHL said it was still exploring options and had mostly used its funds for infrastructure, with only a small portion used as revolving funds. The chair expressed concern about relying on scarce housing funds and urged more efficient use of DHHL’s existing resources. In decision-making, the committees voted to pass SB 2957 with amendments and SB 2866 with amendments. For SB 2957, the amendments would replace the bill with a working group on tenant displacement and relocation, include a blank appropriation and defective date, and request $75,000 for the working group; the motion was adopted unanimously by the members present, with Senator Favela excused. For SB 2866, the amended version would include a blank appropriation, defective date, and committee report language noting requests for $110,160 for two HPHA public housing specialist positions and $2.16 million for the state rent supplement program; this motion was also adopted, with Senator Favela excused. After the joint hearing adjourned, the committee returned to the housing-only agenda and continued discussion of SB 2787 before moving on to SB 3089, which would amend the down payment loan assistance program for low- and moderate-income first-time homebuyers; testimony on SB 3089 was beginning when the transcript ended.
TX

Texas 89th Regular

Elections May 15th, 2025 at 08:05 am

Elections

Transcript Highlights:
  • process.
  • It's a process that never works.
  • That bill did create a process to file complaints.
  • But we could have processes where, and we do have processes.
  • But we could have processes where, and we do have processes.
Summary: The House Committee on Elections met with a quorum present and heard several election-related bills, with public testimony limited to two minutes per witness. The first measure, SB 447, would allow the City of Mission to move its municipal elections from May to November on a one-time, permanent basis. Supporters, including Mission’s mayor, said voters had already approved the change by a wide margin and argued it would improve turnout and reduce costs. The bill was left pending after no objection. The committee then heard SB 2217, which was described as a transparency measure to standardize election data reporting and reconciliation across counties. Testimony focused on a technical issue involving discrepancy thresholds for electronic voting system reconciliation, with one witness urging the bill be aligned with existing law’s “more than 3” standard rather than a 1% threshold, and another suggesting a definition fix. The bill was left pending. Members also heard SB 2753, a major proposal to create a continuous in-person voting period by combining early voting and election day into one uninterrupted period, with a committee substitute making it a pilot and permissive. Supporters said it could simplify administration and improve security, while opponents warned it would increase costs, require more staffing and equipment, delay results, and create logistical problems for counties. The committee substitute was withdrawn and the bill was left pending. Finally, SB 505 would let certain election stakeholders request explanations of irregularities from election officials and, if unresolved, escalate the matter to the Secretary of State for audit or possible conservatorship. Supporters framed it as a tool for accountability and transparency, while opponents called it overly broad and vulnerable to abuse. The bill was left pending. The committee also took up HB 311, which would expand online voter registration to first-time registrants and direct state agencies to develop a pathway for Texans without a driver’s license to register online. Supporters argued it would modernize the process, reduce errors, and save money, while opponents said first-time applicants still need a wet signature and raised concerns about signature verification and implementation. Due to the late hour and floor deadline, testimony was cut off, the names of remaining witnesses were read into the record, and the bill was left pending before the committee adjourned.
WV
Transcript Highlights:
  • That’s the current verification process.” “That’s the current verification process. Yes.
  • Do I have a complaint, a valid complaint?
  • Well, that's the on-boarding process. That's the on-boarding process. So that's current. Correct.
  • Do they also have the two-layer process? What do you mean about the two-layer process?
  • And so there's that process.
Keywords: 994, senate, all
Summary: The committee first approved the previous meeting’s minutes, then took up House Bill 4198, which would require all employers to use E-Verify to confirm new hires’ work authorization. Counsel explained that the bill would add enforcement by the Division of Labor, create tiered penalties including warnings, fines, debarment from state contracts, and possible business license revocation, while also removing criminal penalties tied to hiring unauthorized workers in light of federal law. Members raised extensive concerns about drafting problems, including circular and conflicting language, unclear references to existing verification and recordkeeping provisions, the meaning of terms like “seeks to employ,” and whether the bill could unintentionally apply to babysitters, lawn care, and other casual or household arrangements. Questions also focused on whether the bill would apply to public versus private employers, how compliance would be shown, and how penalties would work for small businesses or employers who never actually hire the person in question. The bill sponsor defended the measure as a straightforward extension of the federally required I-9 process, saying E-Verify is a quick, free online check that helps employers verify work authorization and protects them from liability for unknowingly hiring unauthorized workers. He said the bill was intended to be mandatory, not permissive, and argued that it would help law-abiding employers compete fairly. After the questioning, the committee rejected a motion to table the bill and instead sent House Bill 4198 to a seven-member subcommittee to clean up the drafting, resolve inconsistencies, and review the penalties and scope of the measure. The subcommittee was directed to meet the next morning and report back quickly. The committee then moved to House Bill 4710, with an amendment that would require a person to be registered with a political party or as an independent 210 days before filing a certificate of candidacy. Counsel explained that the bill is aimed at preventing candidates from switching parties after losing a primary and then running as independents in the general election. Members discussed how the 210-day requirement would interact with both primary and general election filing deadlines, and the Secretary of State’s office clarified that the measure would affect candidates who change affiliation shortly before filing. The discussion continued with testimony from the Secretary of State’s general counsel about how the bill would operate in practice, but no final action on the bill was taken in the portion of the meeting provided.
HI

Hawaii 2025 Regular Session

PSM-LBT DEFER Public Hearing 03-14-2025

Public Safety and Military Affairs

Transcript Highlights:
  • I think it's a good way to kind of bifurcate the process a little bit and have other folks weigh in,
  • it's a good way to kind of bifurcate a it's a good way to kind of bifurcate the<00:02:00.680> process
  • 01.320> bit<00:02:01.520> and<00:02:01.759> have<00:02:02.159> uh the process
  • a little bit and have uh the process a little bit and have uh other<00:02:02.840> folks<00:02
  • So this won't impede on where the fire council is already going through its process now to select the
Keywords: 912, senate, all
Summary: The joint Senate Committee on Public Safety and Military Affairs and Labor and Technology met on March 14, 2025, to consider House Bill 1064, House Draft 2, relating to fire protection. The bill was described as implementing recommendations from the Phase 3 report by the Fire Safety Research Institute on the August 2023 Maui wildfires, clarifying the role of the State Fire Marshal, and appropriating funds. Members also discussed structural changes to the State Fire Marshal’s office and whether the office should remain under the Department of Defense rather than the Governor’s office. The committee heard from a senior adviser from the Governor’s office, who said the administration would support creating a State Fire Marshal selection commission and did not object to Senate advice-and-consent involvement for some commission members. He also agreed that placing the office under the Department of Defense made sense. In its decision-making, the chair recommended passing the bill with amendments, including accepting proposed amendments from the Attorney General and the Hawaii Insurance Council, with one exception to the Attorney General’s proposal. The adopted amendments would establish a seven-member State Fire Marshal selection commission beginning January 1, 2026, with authority to appoint and remove the State Fire Marshal, receive complaints, and conduct annual performance reviews. The commission would be attached to the Department of Defense for administrative purposes, be subject to the Sunshine Law, and include both voting and non-voting members, with some appointments made by the governor, House speaker, and Senate president. The committee also made technical changes, deleted several pages and lines, and changed the effective date to July 1, 2077. The chair’s recommendation was adopted by both committees, and the meeting adjourned.
TX

Texas 89th 2nd C.S.

Elections May 15th, 2025

Elections

Transcript Highlights:
  • Um, it, it, it's a process that never works.
  • Uh, That bill did create a process to file complaints.
  • In fact, it has already processed.
  • Has, you know, can you talk about that process a little bit?
  • But we could have processes where, and we do have processes, for instance, if you're talking about for
Bills: HB311
KY
Transcript Highlights:
  • They're not missing in the process.
  • They're not missing in the process.
  • Ombudsman is the verification process for the cabinet?
  • Are the recommendations that need to be made to improve the process?
  • budsman is the the verification process budsman is the the verification process for<00:09:59.560
Summary: The committee first took up Senate Bill 85, sponsored by Senator Meredith, which would move the Office of the Ombudsman from the Cabinet for Health and Family Services to the State Auditor’s office and make related cleanup changes. Meredith said the bill grew out of a prior task force and a two-year transition from Senate Bill 48, and he argued the move would create independence, improve access to the ITWIST database, ensure complaints are not lost in the handoff, and add confidentiality protections for whistleblowers. Auditor Allison Ball and her staff said the bill would codify access and procedures after earlier disputes and a court-mediated settlement, and they described the measure as necessary to make the new structure work effectively. Members asked how the Ombudsman would handle complaints and verify services in cases involving waiver recipients and other cabinet services. Ball and her staff said the Ombudsman would investigate complaints, make inquiries, and provide accountability outside the cabinet structure, with timelines and procedures similar to the Auditor’s office. The committee also discussed staffing and whether the office would need more personnel; Ball said the office already had about 100 people but could use more. The bill passed 10-0 with favorable expression. The committee then approved an agency amendment to administrative regulation 922 KAR 1:001490 concerning foster parent background checks. Cabinet staff explained the amendment corrected a drafting error by removing references to civil determinations in a second section of the regulation because the system cannot search those determinations, while still allowing the required checks under state and federal law. Senator Herron asked what a civil determination meant, and staff said it could involve a court finding in a custody or abuse case, though such findings are now typically handled through the child abuse and neglect registry. The amendment was adopted. Afterward, the committee began a discussion on Kentucky foster children housing and related issues. Ball and Ombudsman staff presented a preliminary assessment of children placed in office buildings, saying the review covered 49 children placed over a four-month period and showed a different picture than the public narrative of only older, high-acuity youth. They reported that some children had no documented behavioral or disability issues, many came directly from home, the average age was 13, the average stay was four nights, and placements were spread across several regions rather than centered only in Louisville. Members raised concerns about the lack of formal policies and procedures, staff safety, and how to ensure children are treated appropriately, and Ball said the Ombudsman was continuing a deeper review. No final action was taken on that discussion in the portion provided.