Video & Transcript : 'claims managers' :
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ND
North Dakota 2026 1st Special Session
Legislative Audit and Fiscal Review Committee Jun 17th, 2026
Legislative Audit and Fiscal Review Committee
Transcript Highlights:
- Its structure directly impacts how claims are evaluated, how risk is managed, and how local taxpayers
- “The claims department manages claim intake, coverage analysis, investigation, liability determination
- claims for convenience alone.
- Year-end numbers show that NDIRF provided coverage on 1,821 claims, which is a 98.7% claim acceptance
- You said year-end numbers from 2025, you provided coverage on 1,821 claims, a 98.7% claim acceptance
Summary:
The committee convened, approved the prior meeting minutes, and received a memo summarizing major audit items. The State Auditor’s office and outside auditors then presented a series of audits, many of which were clean with unmodified opinions and no findings, including the Bank of North Dakota, the Guaranteed Student Loan Program, the Office of the Governor, the State Treasurer, the Office of Management and Budget, the Department of Transportation, the Department of Environmental Quality, Lake Region State College, and the Office of the Governor. The North Dakota Stockmen’s Association audit was also clean overall, but it repeated findings about limited segregation of duties and auditor assistance in preparing financial statements, which the auditor said were expected to continue because of the organization’s small size. Committee members asked about out-of-state board addresses, and the association explained those members were North Dakota residents using South Dakota mailing addresses.
Several audits did include findings. The Council on the Arts audit identified two issues: payroll charged to federal awards without supporting time records, and $12,825 in Cultural Endowment Fund spending that was not allowable under state law, including staff training, retreats, and executive director candidate travel. The Department of Public Instruction audit found unsupported scholarship applications in the paraprofessional-to-teacher program, but additional testing confirmed the funds were credited properly and students completed required school district work, so no improper payments were identified. The University of North Dakota audit found a lack of documentation and transparency in School of Law admissions decisions; the auditor said the law school used a holistic process but did not keep notes or evaluation tools to show why applicants were admitted, waitlisted, or denied. UND leadership said the school is in good standing with the American Bar Association and agreed better documentation is needed, and the auditor said the issue was the missing documentation, not ABA accreditation itself.
The most extensive discussion centered on the North Dakota Racing Commission audit, which found four findings: overspending the promotion fund’s 25% operating cap, grant conditions not being met, improper breeder fund awards, and improper procurement. The auditor said promotion fund spending exceeded the cap by $327,447 and the fund balance dropped sharply over the audit period. Racing Commission director Bruce Johnson said the agency had become complacent, that grant requests were treated as routine, and that controls and documentation need to be tightened. He also explained that the breeder fund overpayments involved two horses whose ownership transfers were not properly documented before racing, and that the procurement issue stemmed from an advertising contract that proceeded without proper written procurement procedures after a misunderstanding with the State Procurement Office. The auditor said the Racing Commission will now be audited every two years because of the findings.
The committee also received updates on Dakota College at Bottineau’s bank reconciliations, which Minot State University said had been brought current after an 18-month backlog, with only one account still needing cleanup; members asked for a written report on the corrective actions. The North Dakota Fair Foundation was reported to have dissolved, with remaining funds transferred to another nonprofit account for continued support of the state fair. Finally, the Department of Public Instruction provided an update on school meal debt, revising the earlier estimate to about $1.1 million based on incomplete district survey responses, and said the Anti-Lunch Shaming law likely increased meal debt because schools must feed students regardless of account balance. Members discussed the need for a more accurate year-end debt figure and possible future reporting at a later committee meeting.
ND
North Dakota 2025-2026 Regular Session
Legislative Audit and Fiscal Review Committee Jun 17th, 2026
Transcript Highlights:
- Its structure directly impacts how claims are evaluated, how risk is managed, and how local taxpayers
- The claims department manages claim intake, coverage analysis, investigation, liability determination
- claims for convenience alone.
- Year-end numbers show that NDIRF provided coverage on 1,821 claims, which is a 98.7% claim acceptance
- , a 98.7% claim acceptance rate.
Summary:
The committee was called to order, the Pledge of Allegiance and prayer were offered, and the minutes from the previous meeting were approved. Members then received a memo summarizing major audit items and began hearing audit presentations from the State Auditor’s Office and private auditors on a range of state agencies and organizations.
Several audits were reported as clean, including the Bank of North Dakota, the North Dakota Guaranteed Student Loan Program, the Office of the Governor, the Office of the State Treasurer, the Office of Management and Budget, the Department of Transportation’s flexible transportation fund, Lake Region State College, and the Department of Environmental Quality. The North Dakota Stockmen’s Association also received an unmodified opinion, though repeat findings were noted for limited segregation of duties and financial statement preparation due to its small staff. The Council on the Arts audit found two findings: payroll charged to federal awards without adequate timekeeping records, and unallowable expenditures from a restricted cultural endowment fund. The Department of Public Instruction audit identified unsupported scholarship applications in the paraprofessional-to-teacher program, though additional testing showed the funds were used for their intended purpose.
The most extensive discussion centered on the North Dakota Racing Commission audit, which identified four findings: overspending the promotion fund’s 25% operating limit, grant conditions not being met, improper Breeders Fund awards, and improper procurement for advertising services. Racing Commission director Bruce Johnson acknowledged complacency and weak controls, said the agency would tighten procedures, and explained that the commission had since worked with procurement and would follow the rules more closely. Auditors also explained that the commission would now be audited every two years because of the findings. Another major discussion involved the University of North Dakota School of Law, where auditors found a lack of documentation supporting admissions decisions for post-baccalaureate programs. UND officials said they remain in good standing with the American Bar Association but agreed better documentation and tools are needed; the committee pressed for more transparency and follow-up on admissions criteria.
The committee also received an update on Dakota College at Bottineau, where Minot State University reported that bank reconciliations had been brought current after a significant backlog and would now be maintained through shared services. Members requested a written follow-up report on the issues and corrective actions. Finally, the North Dakota Fair Association explained that its foundation has been dissolved and remaining funds were transferred to another nonprofit for continued support of the state fair, and the Department of Public Instruction provided an update on school meal debt, saying the reported amount was about $1.1 million from a partial district survey and that debt remains a local issue, though it could be revisited if school meal funding changes.
WA
Washington 2025-2026 Regular Session
House Appropriations Mar 2nd, 2026
Transcript Highlights:
- eliminate the allotment authority to hire claims managers.
- This amendment will delay L&I's ability to hire more claims managers to speed things up, something that
- Because those caseloads are so high, claim managers really only have capacity to review an individual
- Because those caseloads are so high, claim managers really only have capacity to review an individual
- As an in-network provider, there's actually good working relationships with the claims managers, and
Summary:
The committee heard public testimony on Substitute Senate Bill 5828, which would restore and adjust Washington College Grant and College Bound Scholarship award levels for students attending private, not-for-profit four-year institutions. Staff explained the bill would set the awards at 90 percent of the regional and state college rate rather than 50 percent of the research rate, with an estimated fiscal impact of $3.3 million in fiscal year 2027 and $18.6 million over four years. Testimony was largely in support from private college presidents, students, and school counselors, who said the bill would help low-income and first-generation students and preserve access and enrollment choices; some public college student representatives said they did not oppose the bill but argued that cuts to public-school aid should be restored first.
The committee also heard Substitute Senate Bill 5911, which would prohibit DCYF from using benefits or funds of youth in extended foster care as reimbursement for their cost of care beginning in 2027, while requiring support for benefit management and payee arrangements and allowing protected accounts such as ABLE accounts. Staff estimated a net fiscal impact of $608,000 in fiscal year 2027 and $2.2 million per biennium thereafter. Testimony in support said the bill would end the practice of withholding SSI and other benefits from youth in care and better support disabled youth transitioning to adulthood. Members asked questions about fiduciary responsibility and representative payee arrangements.
In executive session, the committee adopted amendments and advanced several bills. It adopted Amendment Clark 350 to House Bill 2689, raising the required provider response rate for the child care market rate survey to 65 percent, and then reported the bill out with a due pass recommendation by a vote of 18-11, with two excused. It adopted Amendment H-3743.1 to Engrossed Second Substitute Senate Bill 5395 on retrospective prior authorization denials and reported that bill out unanimously. It also adopted Amendment Pool 272 to Senate Bill 5420 and reported that bill out unanimously. For Engrossed Second Substitute Senate Bill 5496, the committee adopted several amendments clarifying scope and penalties but rejected amendments that would have delayed the bill or replaced it with a study; the bill was then reported out with a due pass recommendation. The committee also heard amendment briefings on other bills, including 5981, 6026, 6160, 6184, and 6211, but deferred action on some items heard that morning.
MN
Minnesota 2025-2026 Regular Session
Task Force on Homeowners and Commercial Property Insurance 9/10/25
Minnesota House Floor Meeting
Transcript Highlights:
- Things like public adjuster fees, management company fees that are being added onto the claim.
- Things like public adjuster fees, management company fees that are being added onto the claim.
- Things like public adjuster fees, management company fees that are being added onto the claim.
- Things like public adjuster fees, management company fees that are being added onto the claim.
- Things like public adjuster fees, management company fees that are being added onto the claim.
TX
Texas 89th Regular
Senate Committee on Health and Human Services Apr 8th, 2026
Health & Human Services
Transcript Highlights:
- So we have no role in managing that benefit or managing that network.
- That is the claim system.
- It's change management.
- It's change management.
- So we look at our claims, the OIG looks at our claims, and then the RAC is going to look at our claims
Committee:
Senate Health & Human Services
NH
New Hampshire 2025 Regular Session
House Commerce and Consumer Affairs (05/20/2025)
Transcript Highlights:
- There are your claims costs, your reserves for known claims, reserves for unknown claims, and then anything
- existing claims.
- There are your claims costs, your reserves for known claims, reserves for unknown claims, and then anything
- existing claims.
- </c> management programs are not insurers? management programs are not insurers?
Summary:
The subcommittee took up the pooled risk management program bill and reviewed a new amendment drafted with input from the Insurance Department and Legislative Services. Department witnesses explained that the proposal would move oversight of pooled risk management programs from the Secretary of State’s office to the Insurance Department, add a licensure requirement, preserve the programs’ non-insurer status, and exempt them from third-party administrator licensure. They also described a series of solvency tools in the draft, including financial reporting, risk-based capital standards, minimum capitalization, investment limits, commissioner examination and enforcement authority, rulemaking authority, merger and affiliate-transaction review, confidentiality protections, and a separability clause.
A major theme of the discussion was that pooled risk management programs differ from commercial insurers because the risk remains with the member local governments rather than being backed by a state guarantee fund. Witnesses said the bill is designed to emphasize solvency over return of premium and to give the Insurance Department a regulatory “toolbox” to prevent insolvency, including a proposed $5 million excess or stop-loss coverage benchmark, optional accessible policies, and a requirement that boards vote on dividends or premium returns when capital exceeds 600% of risk-based capital. Members questioned how this approach differed from the original Secretary of State bill and whether assessments on towns would still be possible; the department responded that the new framework would allow more flexible oversight and alternatives to immediate court action.
The committee also discussed why the statute should continue to say the programs are not insurers, with the department explaining that this preserves their autonomy and avoids applying unrelated insurance laws and premium taxes. Members asked about the department’s workload and were told the department believed it could absorb the new duties without additional funding. No vote or final committee action was taken in the portion provided.
OK
Oklahoma 2026 Regular Session
Health and Human Services REVISED Apr 30th, 2026
Health and Human Services
Transcript Highlights:
- What we are doing is we're managing the MCOs.
- The MCOs currently are 98.6% of payment of claims that are clean claims from the providers in 14 days
- What we are doing is we're managing the MCOs.
- The MCOs currently are 98.6% of payment of claims that are clean claims from the providers in 14 days
- was stated for the claim to be processed.
Committee:
Senate Health and Human Services
Summary:
The Senate Health and Human Services Committee met to consider a series of gubernatorial nominations, first for several boards and commissions and then for key health-related executive positions. Early confirmations included Michael Vaughn to the Board of Licensed Alcohol and Drug Counselors, Tina Frazier to the State Board of Licensed Social Workers, Dr. Kanya Martin and Dr. Edgar Boyd to the Board of Examiners for Speech-Language Pathology and Audiology, Dr. Christopher Thurman to the Health Care Workforce Training Commission, Samuel Haubrick and Robert Wipp Jr. to the Committee of Home Inspector Examiners, and Dr. Gabriel Pittman to the State Board of Health. Each nominee briefly described their background and qualifications, and committee members generally emphasized professional experience, public service, and rural health needs. All of these nominations advanced on unanimous or near-unanimous votes.
The committee then considered Clayton Bullard for two roles: Cabinet Secretary of Health and Mental Health and Administrator of the Oklahoma Health Care Authority. Senators focused heavily on Medicaid managed care, provider payment delays, MCO oversight, and the short timeline before a new administration. Bullard said his priority would be stabilizing the agency, building a balanced budget, monitoring contractors and managed care organizations, and ensuring claims are paid promptly; he reported high rates of clean-claim payment within 14 days and said the agency would continue fining MCOs for noncompliance. Members also pressed him on legislative oversight and the need to keep lawmakers informed about policy changes. Both nominations were approved and sent to the full Senate.
Sharon Schell Millington was then nominated to lead the Office of Juvenile Affairs. Senators asked about security concerns, staff safety, de-escalation training, pay for direct care staff, and coordination with local law enforcement. Millington said the agency had increased staff pay, adopted nationally recognized restraint/de-escalation training, and was working to improve communication with law enforcement. Her nomination also passed and moved to the Senate floor. At the end of the meeting, the chair answered a question about board membership requirements, clarified that the statute limits how many members may reside in one congressional district but does not require every district to be represented, and thanked committee staff for their work as the committee’s final HHS meeting of the session.
KY
Kentucky 2025 Regular Session
Government Contract Review Committee - (5-13-25)
Transcript Highlights:
- Amanda Body, management for DCBS.
- For example, the claim hasn't been completed properly.
- For example, the claim hasn't been completed properly.
- For example, the claim hasn't been completed properly.
- For example, the claim hasn't been completed properly.
Summary:
The committee opened with a moment of silence for Representative McCool, who was absent due to a family death, then approved the April 14 minutes and noted the agenda contained 482 items totaling about $138.6 million. The first deferred item involved the Office of the Controller and a brokerage services contract. Senators questioned why the new contract was roughly $1 million a year when a prior vendor had been paid about $300,000 annually, why the procurement was rebid after years of no-bid arrangements, and why past performance was not heavily weighted. Agency witnesses said the prior vendor had held the work for more than 20 years, the new RFP drew more competition, technical evaluators did not see cost until after technical scoring, and AON received the highest technical score despite being an out-of-state vendor with its closest office in Nashville. After discussion, the committee voted to take no action, and the contract advanced to the Finance Cabinet for final decision.
The committee then considered a DCBS memorandum of agreement amendment. Members asked what funding was being redirected to cover an increase of about $265,000. DCBS explained that reduced spending on interpreter services, due to more commonly used forms being translated into other languages, freed up funds to support the contract. The committee approved the item.
Next, the committee reviewed an initial contract for the Kentucky Board of Hairdressers and Cosmetologists. The board explained that its small legal staff was handling 11 active cases and needed outside counsel with investigators and additional attorneys because of ongoing litigation and disciplinary changes tied to prior legislation and a recent LOIC report. Members asked whether the contract was a not-to-exceed amount and whether the board could afford it; the board said the $50,000 was a ceiling, not an expected spend, and that the board was fully funded through licensing fees and currently running a surplus. Senator Thomas urged support, citing recent reforms in Senate Bills 14 and 22 and the need to help the board work through corrective action. The committee approved the contract. The Board of Pharmacy item was then deferred at the agency’s request until the June 2025 meeting, and the committee approved that deferral.
CA
California 2025-2026 Regular Session
Senate Environmental Quality Committee Jul 1st, 2026
Transcript Highlights:
- The other elements of a smoke claim.
- system to buy credits and inflate recycled content claims.
- claims.
- They aggregate or overstate recycled content claims—claims that consumers often pay a premium for.
- Association and Waste Management, WM, in support.
Summary:
The committee heard extensive testimony on AB 2218, which would declare state policy to recognize and address water-related inequities affecting California Native American tribes and require several state agencies to incorporate that policy into water-related decisions. The author and tribal witnesses said the bill would codify a seat at the table for tribes and build on existing consultation and equity commitments, while supporters from environmental and tribal organizations backed the measure. Opponents from municipal utilities, water agencies, cities, counties, agriculture, and business groups argued the bill was too vague, could create uncertainty for water supply and project approvals, and might invite litigation. The chair signaled support, and the author said the bill was intended as a consultation measure rather than one that would usurp agency authority.
The committee then took up AB 1795, a wildfire smoke-damage bill that would establish statewide standards for inspecting, testing, and remediating smoke-damaged homes and create clearer insurance claim handling rules. The Department of Insurance supported the bill, saying it would bring consistency and accountability after major urban-interface fires, while wildfire survivors and advocates said current insurer practices leave families unable to safely return home. Insurance and local government groups opposed unless amended, warning about cost, implementation uncertainty, and the bill’s scope. Members discussed unresolved issues, including how the bill would interact with a separate wildfire health-and-safety bill, whether it would apply to existing policies, and how presumptions and testing standards should work. The committee voted AB 1795 out on a due pass as amended motion to Appropriations.
AB 1642, another wildfire-related bill, was also heard and focused on setting science-based testing and clearance standards for homes, schools, and businesses after urban and wildland-urban interface fires. The author and a Caltech scientist described contamination from lead and other heavy metals in fire-affected homes and argued for a presumption that certain contaminants found after a fire came from the wildfire, to reduce costly disputes. Survivors and many advocacy groups supported the bill, while insurers and other industry groups opposed, saying the testing regime was too broad, the geographic scope was unclear, and the presumptions could function like strict liability and raise insurance costs. Senators pressed both sides on how AB 1642 would overlap with the CDI smoke-claims task force and with AB 1795, and the author said the two bills were intended to be complementary and would continue to be reconciled.
The committee also briefly heard AB 1976, which would create a CEQA exemption for pedestrian malls and limit certain local procedural delays for pedestrian and traffic-calming projects. Supporters said it would make it easier to create safer, more walkable, and more livable streets, and there was no opposition testimony. The chair described it as a narrow CEQA exemption for active transportation-related projects and indicated support. The committee then moved on to AB 2026, a groundwater recharge permitting bill, with the author explaining that it would streamline permitting so more recharge projects can capture floodwater and store it for drought years; testimony on that bill began as the transcript ended.
NH
Transcript Highlights:
- claims database, we do collect claims information.
- manage manage that<01:04:21.120><c> information.
- </c> payer claims database? payer claims database?
- I mean, my understanding of the all-payer claims database is that it's managed by someone who actually
- It's jointly managed. It's jointly managed.
Committee:
Senate Finance
ID
Transcript Highlights:
- claimed their tags by the deadline.
- of the claims.
- On the depredation claims, there were a lot more claims than there were funds to cover the claims, if
- Your Honor, this case isn't about rejecting management. It's about responsible management.
- Your Honor, this case isn't about rejecting management. It's about responsible management.
Committee:
House Resources and Conservation
MN
Minnesota 2025-2026 Regular Session
Promoting Patient-Centered Care / Supporting Our Hometown Heroes / Healing Our Herd Mar 20th, 2026
Minnesota Senate Floor Meeting
Transcript Highlights:
- I'd argue that much of the managing of care of the managed care organizations is managing their claims
- I'd argue that much of the managing of care of the managed care organizations is managing their claims
- I'd argue that much of the managing of care of the managed care organizations is managing their claims
- I'd argue that much of the managing of care of the managed care organizations is managing their claims
- I'd argue that much of the managing of care of the managed care organizations is managing their claims
Summary:
The segment focused first on Senator John Marty’s bill, SF 3612, which would remove private insurers and HMOs from Minnesota’s state health care programs and replace them with a statewide administrative services model. Marty argued that managed care has created churn, coverage disruptions, and administrative waste in Medicaid and MinnesotaCare, and said the state should instead pay providers directly while investing more in care coordination, case management, and wraparound services through primary care clinics and county-based purchasers. He said the goal is better care, not just savings, though he also cited potential taxpayer savings and pointed to Connecticut as a model. He acknowledged the bill is not expected to become law this year and said a fiscal note and more details are still pending.
Marty said the proposal has support from the governor and groups such as the American Cancer Society, but that his current co-authors are all DFL members. He expressed hope for bipartisan support and said the simpler system would also improve fraud detection and transparency. He addressed concerns about insurance-industry jobs by saying workers should be treated fairly and that retraining and dislocated-worker assistance would be part of the transition. He also said the broader goal is universal coverage for all medical needs, including mental health and dental care, without co-pays or deductibles.
The second half highlighted Senator Jeff Howe and Minnesota’s Hometown Heroes Assistance Program for firefighters. Howe described the program as a statewide effort for roughly 20,000 career, paid-on-call, and volunteer firefighters that provides up to $20,000 in assistance for occupational illnesses such as cancer and heart disease, along with training, counseling, and family support. He said the program helps firefighters process trauma and has been recognized as the nation’s most comprehensive firefighter well-being initiative. Howe said the most recent version of the bill received unanimous bipartisan support in both chambers, and he suggested future expansions could include retired firefighters and possibly peace officers. The segment also noted a separate therapy approach using retired racehorses to help first responders work through trauma, with participants saying it has helped them stay on the job and manage anxiety and PTSD.
CA
California 2025-2026 Regular Session
Joint Hearing Assembly Military and Veterans Affairs and Senate Military and Veterans Affairs May 12th, 2025
Transcript Highlights:
- to those first claims that were approved... ...charges, if any claims related to those first claims that
- claim sharks are.
- claim sharks are.
- claim sharks are.
- What happens in that situation, then, if they made the claim, the claim sharks made the claim, but they
Summary:
The joint informational hearing focused on the role of County Veterans Service Officers (CVSOs), CalVet’s support for them, and the growing problem of for-profit, unaccredited claims companies. Committee leaders and witnesses emphasized that CVSOs are often the first point of contact for veterans and their families, helping with disability claims, education benefits, survivor benefits, housing, health care, and other wraparound services. Testimony highlighted the return on investment from CVSO work, with witnesses citing hundreds of millions in new federal benefits secured for California veterans and arguing that current state funding is too low relative to the workload and need.
County representatives from Nevada, Los Angeles, and San Luis Obispo described local models of service. Los Angeles County highlighted a “no wrong door” approach, peer navigators, suicide review work, justice-involved veteran services, and homelessness coordination, while San Luis Obispo described rural outreach, mental health partnerships, and high suicide rates in its county. Nevada County stressed that smaller counties can be disadvantaged by workload-based formulas and that additional funding would expand access, especially in rural areas. Several witnesses said veterans often need more than claims help and should be connected to mental health, employment, food, and family supports.
Much of the discussion centered on predatory claims consultants, which witnesses said charge veterans for services that accredited CVSOs provide free. Members and witnesses described cases involving requests for VA and banking logins, misleading advertising, and contracts that can take a percentage of veterans’ benefits. Committee members expressed support for legislation to curb these practices and for increased funding for CVSOs, including the Legislature’s intent to fund 50% of county veterans’ services operations. A CalVet deputy secretary also testified that California’s accreditation and training system improves claim quality and appeal outcomes, and that CalVet works with CVSOs through training, district offices, and appeals representation.
CA
California 2025-2026 Regular Session
Assembly Natural Resources Committee Apr 6th, 2026
Natural Resources
Transcript Highlights:
- They overstate recycled content claims, claims that consumers actually pay more for usually, and perpetuate
- This bill is about false claims.
- But you don't know of any claims. I will say that actually in the analysis, Any claims?
- We want you to make no claims.
- We want you to make no claims.
Committee:
House Natural Resources
CA
California 2025-2026 Regular Session
Assembly Budget Subcommittee No. 5 on State Administration May 19th, 2026
Transcript Highlights:
- management system.
- management system.
- be like a first claim filing.
- Now let's look at wage theft claims.
- The wait time for wage theft claims was 180 days.
Summary:
The Assembly Budget Subcommittee 5 on State Administration held a May Revise hearing focused on state administration proposals, with the chair noting no actions would be taken and all items would remain open. The committee heard presentations on a range of budget proposals, including technical adjustments for the Governor’s Office of Service and Community Engagement and the California Workforce Development Board, security and election-related funding for the Secretary of State, modernization and loan-backfill requests for the Department of Consumer Affairs, and multiple Employment Development Department updates covering EDD Next, UI and DI/PFL benefit estimates, workforce funding, and an EMT training reappropriation.
Several items drew discussion from the LAO and committee members. The LAO generally supported technical or modernization items such as PERB’s implementation requests, GoServe’s College Corps adjustment, the Secretary of State’s security and HAVA grant items, and the Board of Pharmacy modernization proposal, but raised concerns about the Bureau for Private Postsecondary Education’s proposed $10 million General Fund backfill and interest-free loan language. For EDD, the LAO flagged the size of the DI/PFL benefit adjustment and the unusual structure of the document management system proposal within EDD Next, while EDD said the changes reflected higher participation and benefit levels after SB 951 and ongoing modernization needs.
The Department of Industrial Relations drew the most extensive questioning. It proposed funding for legal unit reclassifications, EAMS and Cal/OSHA data modernization, a new Cal/OSHA emerging technologies unit, a COYA reappropriation, and trailer bill changes requiring electronic payment of employer assessments and adjusting the Workers’ Compensation Appeals Board timeline. Members pressed DIR on high vacancy rates, long wage theft and workers’ compensation backlogs, low collection rates for fines, and the need for clearer workload and outcome measures. DIR said the requests were intended to improve efficiency, support audits and corrective action plans, and better address emerging workplace risks, while the LAO said the workload drivers behind delays remain unclear. The hearing also included support for CalHR’s employee assistance program consolidation and CDT’s proposal to expand “Poppy,” a statewide generative AI assistant for state employees.
TX
Texas 89th Regular
Trade, Workforce & Economic Development Mar 5th, 2025
Trade, Workforce & Economic Development
Transcript Highlights:
- That sounds like a high number, but 90. 94% of claims never come to us for a dispute. 94% of the claims
- Total claims. Claims are down, professional services costs are down 26%, hospital costs down 20%.
- They specialize in first responder claims and some of. the intricacies of those claims.
- My official title is the State Risk Manager for Texas.
- And we did that, counterintuitively, by accepting more claims, disputing fewer claims. getting them the
FL
Florida 2025 Regular Session
Judiciary Jan 14th, 2025
Transcript Highlights:
- In county court, the small claims actions for the most impacted cases showed that small claims actions
- manage this workflow under the active case management protocols.
- However, another judge actively case managed and set case management hearings all day long to try to
- as well to set the cases for case management hearings and manage them.
- The Office of the State Courts Administrator manages two case management systems for problem-solving
MN
Minnesota 2025-2026 Regular Session
House Human Services Finance and Policy Committee 3/11/25
Human Services Finance and Policy
Transcript Highlights:
- </c> of services that are build in claimed of services that are build in claimed and<00:10:29.920><c>
- We have a pharmacy carve-out, which would take pharmacy claims out of the managed care contracts, and
- The pharmacy carve-out would take pharmacy claims out of the managed care contracts, and it would be
- claim.
- necessarily the price per claim.
Committee:
House Human Services Finance and Policy
WA
Washington 2025-2026 Regular Session
Senate Law & Justice Jun 4th, 2025
Transcript Highlights:
- If we look at Connecticut, Connecticut has a claims commissioner who has to look at all claims before
- The blue bar represents all claims, and what we see is the claims also climbing.
- Twenty-two of those claims were dismissed by the court because the claimant either abandoned their claim
- Of the 36 claims, 14 claims were deemed eligible.
- Three of the claims were contested.
Summary:
The committee held a work session on tort liability and parole, with the chair explaining that the topics were linked because criminal justice reform and state liability often intersect, especially in cases involving child welfare and corrections. Staff first outlined Washington’s tort liability framework, including the state’s broad waiver of sovereign immunity, statutes governing mandatory reporting and investigation of abuse, the childhood sexual abuse statute of limitations, and the lack of caps on non-economic damages. Staff and presenters also compared Washington to other states and noted that Washington remains among the broadest states for state liability and childhood sexual abuse claims.
Presenters from the Attorney General’s office, Washington State Association for Justice, DCYF, DSHS, and DOC discussed how tort exposure has grown, especially in claims involving DCYF, historical child abuse, juvenile rehabilitation, vulnerable adults, employment discrimination, medical negligence, and negligent supervision. DCYF and AG staff said claims and payouts are rising, with many claims tied to older abuse and new theories of liability, while defense counsel emphasized the human harm behind the claims and argued that tort cases have historically driven accountability and reform. Agency witnesses said they face large volumes of old claims with limited records, rising verdicts and settlements, and staffing and systems challenges, and they highlighted efforts such as early resolution programs, electronic health records, medication-assisted treatment, and improved incident review processes.
The committee then shifted to parole. Sentencing experts reviewed Washington’s move from indeterminate sentencing to the current determinate sentencing system under the Sentencing Reform Act, and explained how parole could be integrated with sentencing guidelines through different models used in other states. They also summarized Criminal Sentencing Task Force recommendations related to a determinate-plus approach for three-strikes and persistent offender laws and a second-chance review process, noting there was no consensus on those ideas. Judges from the Minority and Justice Commission and the Superior Court Judges Association said a parole system could support rehabilitation and reduce disparities if it includes data collection, fairness, transparency, due process, and meaningful judicial review; they also pointed to research suggesting parole and structured reentry can reduce recidivism and costs, while warning that access and outcomes can vary by geography and other factors.
CA
California 2025-2026 Regular Session
Assembly Natural Resources Committee Apr 6th, 2026
Transcript Highlights:
- credits and inflate recycled-content claims.
- They overstate recycled-content claims, claims that consumers actually pay more for usually, and perpetuate
- This bill is about false claims.
- But you don't know of any claims. I will say that, actually, in the analysis, Any claims?
- We want you to make no claims.
Summary:
The committee heard several bills and one resolution focused on recycling, housing affordability, air quality, coastal protection, wildfire resilience, and nuclear policy. AB 2559, by Assembly Member Ward, would require local governments to return refundable construction and demolition permit deposits if compliance documentation is submitted within three years of final inspection; supporters said it would prevent homeowners and developers from losing deposits due to mismatched local deadlines, and it passed unanimously as amended to Appropriations. AB 1704, by Assembly Member Gonzalez, would require CARB to assess the cost of lower-embodied-carbon building materials and pause the embodied-carbon program if cost parity is not reached; supporters framed it as a housing affordability safeguard, while environmental groups argued it would delay implementation of a key climate law. The bill passed on a party-line vote to Appropriations. AB 2349, by Assembly Member Solache, would create regional air quality incident response centers for emergency monitoring and coordination; it drew strong support from air district and local government representatives and passed unanimously to Appropriations. ACR 149, commemorating the 50th anniversary of the California Coastal Act and Coastal Conservancy, highlighted coastal access, habitat protection, and climate adaptation; it passed the committee, though some members voted no. AB 1960, by Assembly Member Bennett, would let Cal Fire fund community-level wildfire hardening projects through the Wildfire Prevention Grants Fund; members raised questions about funding and implementation, but it passed to Appropriations. AB 2254, the Coastal Monarchs Protection Act, would require coastal local governments to add monarch overwintering protections when updating local coastal plans; supporters cited steep monarch declines and economic benefits, while local government groups opposed the mandate as duplicative and burdensome, and it passed to Water, Parks and Wildlife. AB 2253 would restrict deceptive recycled-content claims and mass-balance accounting practices; supporters said it would protect consumers and real recyclers, while business groups argued it would conflict with recognized accounting systems and EPR programs. The transcript also included AB 1757, which would create a limited carve-out from California’s nuclear moratorium for microreactors; supporters said it could provide clean, local power and support data centers, while opponents warned of cost, waste, and safety risks. The committee ultimately rejected AB 1757 on a divided vote, then granted reconsideration, and the discussion continued without a final action shown in the excerpt.