Video & Transcript Research : 'customer information'

Page 2 of 500
HI

Hawaii 2026 Regular Session

CPN-EIG, CPN DEFER, CPN DEFER Public Hearings 02-04-2026

Commerce and Consumer Protection

Transcript Highlights:
  • for residential customers. for residential customers.
  • <00:05:29.600> sited implementation of this customer sited implementation of this customer
  • cost of those upgrades for customers. cost of those upgrades for customers.
  • . customers. customers.
  • <01:10:58.800> won't customers that you know customers won't customers that you know customers
Summary: The committee first reconvened on SB 2471 and SB 2829, both relating to the powers of artificial persons. After discussion with the Attorney General’s office and a prior Q&A period, the chair said the committee would defer decision-making again, with the intent to return with amended versions of both bills that could gain support from the administration and its lawyers. The measures were deferred to Tuesday, February 10, 2026, in Conference Room 229 at 9:30 a.m. The committee then took up SB 2180, relating to deposits of public funds. Members noted late testimony from the prior day’s joint hearing with the Housing Committee and moved to pass the bill out with amendments, including a defective effective date. The motion carried unanimously among those voting: the chair, vice chair, Senator Lamosao, and Senator Awa voted aye; Senator McKelvey was excused. The measure was adopted. A joint hearing followed on SB 2033, relating to renewable energy and a streamlined grid-ready homes interconnection process. The PUC supported the bill’s intent but raised concerns about the time, resources, and stakeholder input needed to establish the proposed process, and asked for clarification of terms such as “grid-ready homes” and the role of HERA. Hawaiian Electric said it supported the intent but opposed the proposed process and HERA funding use. The Hawaii Solar Energy Association strongly supported the bill, arguing that faster interconnection is needed to meet rooftop solar goals and lower costs over time. Testimony totaled 27 in support, two in opposition, and four with comments. Members questioned costs, consumer protections, and whether the bill would burden low- and moderate-income households; the bill’s supporters said amendments could clarify the definition of grid-ready homes and add guardrails, while acknowledging that upfront costs and interconnection costs would still need to be addressed.
TX

Texas 89th 2nd C.S.

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • Members, this is Vice Chair Hernandez's bill regarding financial assistance program for elected customers
  • Members, this is, uh, Representative Meyers' bill regarding misuse of official information.
  • scope and limitations of the commission, rulemaking authority, as well as requirements for public information
  • For example, campaign finance reports require that employment information of an individual who contributes
  • process for prioritizing complaints will be done in a transparent manner with open meetings and information
TX

Texas 89th Regular

State Affairs Apr 2nd, 2025

State Affairs

Transcript Highlights:
  • The notice will be delivered the same way customers already receive information about critical load status
  • There should be clarity on the difference between an informal and formal complaint.
  • Meanwhile, the private information remains private.
  • Privilege rulings result in more information becoming available to the plaintiffs.
  • I mean, we have a lot of information that we need to be able to do that.
VA
Transcript Highlights:
  • not granting the information.
  • localities not granting the information.
  • Localities, not granting the information. Got it.
  • But it dealt with the Government Information Act, the information of the Government Data Act.
  • information of the Government Data Act.
KY
Transcript Highlights:
  • It collects information for customer demographics, financial information, utility components, and even
  • There was no information to inform them or to give them the analysis, the critical analysis.
  • It is resource information system.
  • Uh it it collects information for<00:36:43.760> customer<00:36:44.160> demographics,<00
  • :36:48.240> and information, uh utility components and information, uh utility components and
Summary: The Information Technology Oversight Committee met with a quorum, approved the prior meeting minutes, and then heard a presentation from Leadcore representatives Jimmy Bird, Mike Murray, and Rebecca Moss on the Kentucky Wired network. Leadcore described its role as the design-builder and service provider under the KCNA contract, saying the network was built with roughly 13,200 feet of fiber, mostly aerial, and that the use of non-armored cable was a Kentucky-side decision made to reduce cost. They also said aerial construction and non-armored cable increase maintenance challenges, including storm damage and squirrel-related damage, and reported FY25 service activity of 104 break-fix events, 30 maintenance replacements, 64 storm-damage events, and nearly 13,000 feet of fiber replaced to date. Committee members questioned whether the original project anticipated this level of replacement and whether any forecast existed for maintenance under non-armored cable. Leadcore said it did not do a formal forecast and could not say whether the replacement rate was above or below norms, though it acknowledged the decision not to use armored cable came from the Kentucky side of the contract. Members also asked about whether replacements caused network degradation; Leadcore said it tries to replace cable at existing splice points to avoid degradation and, where needed, uses armored cable for replacement sections going forward. The committee then explored Leadcore’s relationship with Excel and KCNA. Leadcore said it has a service-level agreement for KCNA-related fibers but not for dark fibers used by Excel, and that Kentucky Wired fibers get priority on service requests. It said outages are reported through a 1-800 number and that it was not aware of any access problems to the huts. On the tech refresh, Leadcore said its understanding is that maintaining the network is its responsibility, but the technology refresh is not; it said only a very limited amount of refresh has occurred and that this did not match the original contract intent. Leadcore also said it had not been asked to defer maintenance. The chair closed by saying the testimony would inform a committee report and that he intended to recommend clawing back or withholding some previously authorized Kentucky Wired and refresh funding until an audit is complete, with the committee to vote on a report later.
FL

Florida 2026 Regular Session

Rules Jan 27th, 2026

Rules

Transcript Highlights:
  • Although current law requires candidates to state such information and affirm it in writing, courts have
  • The release of the protected information could be used by fraudulent contractors, predatory lenders,
  • The release of the protected information could be used by fraudulent contractors, predatory lenders,
  • Next, we're taking up tab 15, SB 7004 on OGSR Conviction Integrity Unit Reinvestigation Information by
  • All CIRs report that they have received no complaints from people seeking information about the public
Summary: The Senate Committee on Rules met with a quorum present and considered a long agenda of bills, many of which were reported favorably. Early action included CS for SB 62 on candidate qualification, which would create an enforcement mechanism for party-affiliation qualification requirements, and CS for SB 156, the Officer Jason Raynor Act, which would clarify resistance-to-officer language and add mandatory life imprisonment for manslaughter committed against a law enforcement officer. SB 156 drew strong support from the City of Daytona Beach and law enforcement groups, while the Florida Association of Criminal Defense Lawyers opposed parts of the bill, arguing it removed useful limits on force and imposed overly rigid sentencing. The committee also approved several open-government sunset review bills, including measures extending exemptions for social media platform investigations, small business loan program records, Department of Highway Safety and Motor Vehicles investigatory records, emergency shelter recipient information, Department of Military Affairs records, conviction integrity unit reinvestigation information, Public Service Commission records and meetings, and Florida Gaming Control Commission records and meetings. The committee also advanced CS for SB 624, allowing batterers’ intervention programs to offer optional faith-based activities, with supporters saying faith-based counseling can help reduce domestic violence and no participant would be required to take part. Other approved measures included HB 167 on former phosphate mining lands, which limits certain liability claims if notice and survey requirements are met; CS for SB 48 on housing, which requires local governments to allow accessory dwelling units and was amended to remove hearing and variance requirements and clarify local ordinance obligations; SB 288 on rural electric cooperatives, described as a negotiated glitch bill preserving co-op authority over generation and power purchases; and CS for SB 364 on public accountancy, which creates additional CPA licensure pathways and mobility provisions. The committee also approved SB 292 creating a public records exemption for appellate court clerks and their families, despite some opposition votes. Later, the committee passed CS for SB 296 and CS for SB 298, which expand protections for victims of domestic violence and dating violence by creating a feasibility study for a secure web-based 911 alert platform and extending address confidentiality and public records protections to dating violence, stalking, and aggravated stalking victims. SB 386 on farm equipment, described as a “lemon law” for tractors and similar equipment, also passed. Additional open-government bills were approved for emergency shelter recipients, military affairs records, conviction integrity unit materials, PSC records, and gaming commission records. SB 168 on public nuisances was reported favorably as well. One bill, CS for CS for SB 290 on the Department of Agriculture and Consumer Services, was temporarily postponed after extensive stakeholder testimony; the chair allowed public comment but no vote was taken, and the sponsor indicated ongoing discussions and possible changes. At the end of the meeting, senators recorded several individual votes for the record, and the committee adjourned.
TX

Texas 89th Regular

Senate Session Mar 6th, 2025

Texas Senate Floor Meeting

Transcript Highlights:
  • Secretary, read the caption. 90 by Alvarado, relating to the procedure for resolving certain customer
  • Bill 1463 by Hinojosa Vidalgo relating to the confidentiality of certain home address information and
  • Senate Bill 1524 by Middleton, relating to the collection of confidentiality of information regarding
  • To transportation, Senate Bill 1569 by King relating the availability of certain personal information
  • law of certain contact information of a notary public to be business and commerce.
NM

New Mexico 2026 Regular Session

Senate - Health and Public Affairs Feb 6th, 2026 at 05:13 pm

Senate Health & Public Affairs

Transcript Highlights:
  • What information is on a driver's license?
  • Does you all keep records on all of this information?
  • So these personal information means information that identifies an individual, including an individual's
  • Medical or disability information. No, it depends.
  • So would you disclose this information to law enforcement?
Bills: SB20, SB111, SB211, SB218, SB14
TX

Texas 89th Regular

Delivery of Government Efficiency Mar 19th, 2025

Delivery of Government Efficiency

Transcript Highlights:
  • They are here to help us make informed decisions.
  • money, how can they make an informed vote?
  • , including medical information.
  • I don't know if we have that information.
  • Who would track that information?
OK

Oklahoma 2026 Regular Session

Energy REVISED Apr 16th, 2026 at 10:00 am

Energy

Transcript Highlights:
  • to amend House Bill 2992 as follows: number one on page 1, line 24, by inserting after the word customer
  • Megan spent 7 years working in banking, gaining valuable experience in finance, customer service, and
FL

Florida 2026 Regular Session

Governmental Oversight and Accountability Jan 20th, 2026

Governmental Oversight and Accountability

Transcript Highlights:
  • who answered the call first, stayed calm, showed empathy to a caller in crisis, gathered crucial information
  • number three, SPB 7024 by Governmental Oversight and Accountability relating to OGSR cybersecurity, information
  • , and operational technology information.
  • bill seeks to repeal the current public records and public meeting exemption from cybersecurity information
Bills: S0774, S7028, S7024, S7026
Summary: The Committee on Governmental Oversight and Accountability met and first heard Senate Bill 774, which would extend workers’ compensation medical benefits for employment-related mental or nervous injuries to 911 public safety telecommunicators, even without a physical injury. The sponsor and several dispatchers, a clinician, and communications directors testified in support, describing repeated exposure to traumatic calls, chronic understaffing, and the need for mental health treatment and retention support. Senator DiCeglie and Chair Mayfield praised dispatchers’ work, and the bill was reported favorably by committee vote, with Senator McClain later recorded as voting yes on the bill. The committee then took up SPB 7028, a retirement bill that sets Florida Retirement System employer contribution rates beginning July 1, 2026, leaves the 3% employee contribution unchanged, allows certain elected officers to receive a DROP payout under specified conditions, and provides a 1.5% alternative cost-of-living adjustment for eligible special risk retirees. Firefighters, police, sheriffs, and chiefs’ groups spoke in support, emphasizing recruitment and retention. The committee voted to submit the proposal as a committee bill and reported it favorably. Finally, the committee considered SPB 7024 and SPB 7026, both open-government-related bills. SPB 7024 would repeal the current public records and public meeting exemption for cybersecurity information and consolidate agency-specific cybersecurity exemptions into one agency-wide exemption. SPB 7026 would repeal the current public records exemption for trade secrets held by an agency and similarly consolidate specific trade secret exemptions into one agency-wide exemption. Neither bill drew testimony or debate, and both were submitted as committee bills and reported favorably. The meeting then adjourned.
MN

Minnesota 2025 1st Special Session

House Children and Families Finance and Policy Committee 2/26/25

Children and Families Finance and Policy

Transcript Highlights:
  • Second, training must be informed by professionals with expertise in child maltreatment.
  • Second, training must be informed by professionals with expertise in child maltreatment.
  • Second, training must be informed by professionals with expertise in child maltreatment.
  • Second, training must be informed by professionals with expertise in child maltreatment.
  • Second, training must be informed by professionals with expertise in child maltreatment.
Bills: HF1346, HF1169, HF1276
MN

Minnesota 2025 1st Special Session

House Children and Families Finance and Policy Committee approves HF1346 2/26/25

Children and Families Finance and Policy

Transcript Highlights:
  • It is not an onerous amount of new information, but I think what will happen is it's going to get mandatory
  • It is not an onerous amount of new information, but I think what will happen is it's going to get mandatory
  • It's not an onerous amount of new information, but I think what will happen is it's going to get mandatory
  • Second, training must be informed by professionals with expertise in child maltreatment.
  • I urge your support to ensure mandated reporters receive comprehensive, expert-informed training to help
Bills: HF1346, HF1169, HF1276
FL

Florida 2026 Regular Session

Governmental Oversight and Accountability Jan 12th, 2026

Governmental Oversight and Accountability

Transcript Highlights:
  • Okay, we are going to stand in an informal recess at the moment waiting for some of our other members
  • They must be recorded and transcribed and not disclosed until the information is no longer exempt or
  • We have three more bills, and we're waiting on the members to come, so we'll just stay in an informal
  • The reinvestigation information... ...attorney's office for purposes of reviewing plausible claims of
  • We're going to sit in informal recess again for a few minutes.
Summary: The Committee on Governmental Oversight and Accountability met and first postponed SB 350 for a future meeting. The committee then considered a series of Open Government Sunset Review bills preserving or extending public records and public meeting exemptions. SB 7000, relating to emergency shelter recipients’ address and phone information, and SB 7002, relating to Department of Military Affairs records in Department of Defense systems, were both amended to set a new sunset date of October 2, 2031 and reported favorably. SB 7012, concerning Department of Highway Safety and Motor Vehicles records, was amended to conform its effective date with the House companion and also reported favorably. The committee next heard SB 7006, which preserves exemptions for certain Florida Public Service Commission hearing portions involving confidential proprietary utility information, and SB 7008, which preserves similar exemptions for the Florida Gaming Control Commission; both were reported favorably without amendment. SB 7004, concerning conviction integrity unit investigation information, was also reported favorably after testimony that state attorney conviction integrity units support keeping the exemption in place beyond its current repeal date. Later, the committee took up SB 7014, presented by Senator Arrington on behalf of Senator Leitz, and adopted a committee substitute extending to October 2, 2031 two exemptions tied to Department of Legal Affairs investigations of social media platforms. The committee also approved SB 7016, which preserves the exemption for certain financial information used by economic development agencies to administer small business loan programs. At the end of the meeting, members recorded affirmative votes on several bills and the committee adjourned.
LA

Louisiana 2026 Regular Session

Commerce May 11th, 2026

Commerce

Transcript Highlights:
  • or safety of customers."
  • to factual information. ...in regards to factual information with blow-drying and curriculum development
  • Lynn Johnson, providing information. And Paula Downing.
  • Spread across all their customers. Thank you. Sure. Thank you.
  • They would have access to that information. They could correct inaccurate information.
Summary: The House Committee on Commerce met on May 11, 2026, and first advanced several Senate measures with little or no opposition. It reported favorably Senate Bill 79 recreating Louisiana Economic Development, Senate Concurrent Resolution 5 establishing the Louisiana-Ireland Trade Commission, and Senate Bill 375 on Class B firefighting foam, after adopting a technical amendment clarifying use in declared emergency firefighting operations. The committee also advanced Senate Bill 398, which moves manufactured and modular housing regulation under the Louisiana Contractors Licensing Board and expands inspection and enforcement provisions, after adopting two sets of mostly technical amendments and hearing testimony that the change would improve consumer safety and increase inspection coverage without adding net cost to locals. It then reported favorably Senate Bill 163 on virtual currency business licensing, after adopting an amendment providing that any future federal licensing law would preempt the state act, and Senate Bill 287 on virtual currency kiosks, which adds refund timelines, disclosure requirements, customer support, and reporting duties; witnesses from the banking and law enforcement community said the bill responds to common fraud complaints and improves consumer protection. The committee also reported favorably Senate Bill 54, which allows estheticians to blow-dry hair after certain services, despite strong opposition from cosmetology board representatives and industry witnesses who argued the service is outside esthetics training, could create scope-of-practice and facility issues, and should instead be addressed by lowering or revising separate blow-dry licensing requirements. The committee then considered House Resolution 197, which urges the Louisiana Public Service Commission to study the feasibility and value of distributed energy generation and storage resources. After adopting technical amendments and a second amendment changing mandatory language to requests and urging the PSC to coordinate with the LSU Energy Institute, the resolution was reported favorably. Testimony from solar and energy industry representatives, the PSC, and LSU focused on how distributed resources, batteries, rooftop solar, and virtual power plants could improve reliability, reduce costs, and help meet rising demand; members also discussed how the study would evaluate market value, avoided costs, and capacity benefits. Questions centered on methodology, grid impacts, and comparisons to Texas’s ERCOT system and Winter Storm Uri, with PSC officials emphasizing that the study would help determine whether such resources benefit ratepayers. Representative Wright presented House Bill 744, a proposed constitutional amendment to transfer regulation of certain New Orleans utilities from the city council to the Public Service Commission. He argued the change could reduce rates through consolidation and eliminate duplicative regulatory costs, while PSC officials explained the city’s authority is a constitutional exception dating back to 1921 and that Entergy New Orleans and Entergy Louisiana operate as separate companies with different regulatory environments. After discussion of rate impacts, utility structure, and whether the proposal should instead become a study, the bill was deferred. The committee then began Senate Bill 386, the Louisiana Data Privacy Act, which would give consumers rights to access, correct, delete, and opt out of certain uses of personal data; the sponsor introduced the bill and the committee started considering technical and substantive amendments, but the transcript ends before final action on that measure.
TX

Texas 89th Regular

Water, Agriculture, and Rural Affairs Mar 3rd, 2025

Water, Agriculture and Rural Affairs

Transcript Highlights:
  • What this bill does is enhance and upgrade the database so that the information is accessible to fire
  • The database must include equipment descriptions, fire department contact information, and allow searches
Summary: The Senate Committee on Water, Agriculture, and Rural Affairs met on Texas Water Day and limited public testimony to two minutes. The chair emphasized the need to move quickly because of scheduling conflicts with other committees and noted the importance of water policy and related stakeholders. The committee heard several bills focused on water administration, rural utilities, emergency response, and public works contracting. Senate Bill 790 by Senator Alvarado would let the Public Utility Commission create a simplified process for resolving tenant complaints over water or wastewater bill discrepancies; it was described as a way to avoid lengthy contested-case hearings for small disputes. Senate Bill 971 by Senator Sparks would clean up conflicting statutory definitions of “rural political subdivision” so Texas Water Development Board programs are applied consistently; Texas Rural Water Association testified in support. Senate Bill 767, also by Senator Sparks, would expand and improve a statewide database of fire-response equipment so departments, including volunteer and rural departments, can locate and share resources more effectively during emergencies; fire service witnesses supported the bill and suggested annual updates to keep the database current. Chair Perry laid out Senate Bill 480 to clarify that local governments and special districts may enter interlocal agreements for water-related planning and research, including aquifer management and flood/water planning. He also presented Senate Bill 1066, which raises payment and performance bond thresholds for Texas Parks and Wildlife Department public works contracts to $150,000, arguing the change would reflect inflation and help smaller vendors on lower-risk projects. Witnesses were heard on the bills, with no opposition recorded in the transcript. The committee voted out all five bills favorably. SB 1066, SB 480, SB 767, SB 790, and SB 971 each received unanimous committee approval and were recommended to the local and contested calendar, with SB 767 noted as amended by a suggested annual-update requirement for the equipment database.