Video & Transcript Research : 'call processing goals'

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HI

Hawaii 2026 Regular Session

EIG Public Hearing 02-05-2026

Energy and Intergovernmental Affairs

Transcript Highlights:
  • do, which is to make government more efficient and reduce some of the red tape in the permitting process
  • reduce some of the red tape in the reduce some of the red tape in the permitting<00:16:03.920> process
  • c> So,<00:16:04.639> we'd<00:16:04.880> like<00:16:04.959> to permitting process
  • So, we'd like to permitting process.
Bills: SB2671, SB2902
Summary: The Senate Committee on Energy and Intergovernmental Affairs heard two measures. SB 2671, relating to essential permitting positions, drew no oral testimony beyond written comments from the Department of the Attorney General and the Office of Planning. The chair said the bill was intended to make government more efficient and reduce red tape in the permitting process. SB 2902, relating to renewable energy, received testimony from the Division of Consumer Advocacy, the Climate Change Mitigation and Adaptation Commission, the Public Utilities Commission, Kauai Island Cooperative, Bright Saver, and 350 Hawaii. Supporters described the bill as a way to expand access to plug-in or balcony solar, lower electricity bills, improve resilience, and broaden access for renters and apartment residents. Several testifiers urged amendments to avoid limiting the measure to condominiums, to remove condominium board approval language, and to eliminate utility or PUC registration requirements. The PUC said registration could help with safety, linemen protection, and circuit hosting-capacity concerns, and noted that improper installation or oversizing could create problems. After a brief recess, the committee voted to recommend both bills for passage with amendments and deferred each to April 19, 2042. The recommendations were adopted without objection.
NM

New Mexico 2026 Regular Session

Senate - Finance Jan 22nd, 2026 at 02:41 pm

Senate Finance

Transcript Highlights:
  • And how does the process kind of go?
  • calling 988, they might really need fire?
  • We call those PSAPs, and also with protocol, working... ...answering points, we call those PSAPs, and
  • In calendar year 25, there were over 53,600 calls.
  • The average call lasts roughly about 23 minutes, and over 91% of them are resolved by that phone call
Bills: HB1
NM

New Mexico 2026 Regular Session

House - Appropriations and Finance Jan 22nd, 2026 at 02:01 pm

House Appropriations & Finance

Transcript Highlights:
  • So that's in the process. We anticipate the goal… Meetings since September.
  • So that's in the process.
  • Oh, sorry, call you back.
  • But I want us to be consistent in the process, so the process isn't fair. Thank you.
  • Okay, last call.
Bills: HB1
NM

New Mexico 2026 Regular Session

House - Chamber Meeting Jan 22nd, 2026 at 11:06 am

New Mexico House Floor Meeting

Transcript Highlights:
  • Roll call is closed. We have a quorum. Please rise for today's invocation. Thank you.
  • She was raised in Española, and she's called Las Vegas home for nearly 30 years.
  • Somebody has to stop crank calling the clerk's red emergency phone back here. Thank you.
  • Somebody has to stop crank calling the clerk's red emergency phone back here. Thank you.
  • Let's just stop crank calling the clerk's red emergency phone back here.
Bills: HB1
NM

New Mexico 2026 Regular Session

Senate - Finance Jan 22nd, 2026 at 09:36 am

Senate Finance

Transcript Highlights:
  • Fully, they've gone through a very extensive planning process.
  • Through the HEB and LFC processes.
  • So that's the purpose and the goal of that dashboard.
  • But I do think we need to process a little less cumbersome.
  • of pipeline development Process too.
Bills: HB1
NM

New Mexico 2026 Regular Session

House - Appropriations and Finance Jan 20th, 2026 at 04:16 pm

House Appropriations & Finance

Transcript Highlights:
  • We're going to ask our staff really quickly to call the roll, then we'll go to the leader and the director
  • Census Bureau, as you all know, goes through the process of conducting the census.
  • Chair, Representative, that is through the BAR process through DFA.
  • So between LFC, LCS LESC through that process. All right, Mr. Chair. Thank you, Madam Presenter.
  • Through the BAR process, Mr. Chair. Maybe I don't understand the BAR process.
Bills: HB1
AL

Alabama 2025 Regular Session

Alabama Senate Agriculture, Conservation, and Forestry Committee Feb 26th, 2025

Agriculture, Conservation and Forestry

Transcript Highlights:
  • Chairman: Okay, let's call the next bill on the agenda.
  • Let's call the next bill on the agenda.
  • This bill would further delay the process.
  • The process has not been allowed to go through its final investigative hearings and finish the process
  • So why should we change the process?
Bills: SB185, SB194, SB72
KY

Kentucky 2026 Regular Session

House Standing Committee on Appropriations and Revenue (4-15-26)

Appropriations & Revenue

Transcript Highlights:
  • Uh, House Standing Committee on Appropriations and Revenue will call to order meeting number nine.
  • Please call the roll. Please call the roll. Representative Banta. Present.
  • Please call the roll. Representative Banta. Yes. Representative Bojanowski. Pass.
KY
Transcript Highlights:
  • Seeing no other questions come before the committee, may I ask the secretary please call the roll?
  • <00:04:30.760> the may I ask the secretary please call the may I ask the secretary please
  • call the roll?
  • ,<00:04:55.280> and<00:04:55.400> procedures for protocols, process, and procedures
  • for protocols, process, and procedures perhaps<00:04:56.960> we're<00:04:57.120> getting
Summary: The committee met with a quorum and took up only House Joint Resolution 81, which allocates the remaining $52,502,260 in the W Waters program for wastewater and wastewater assistance to troubled or economically restrained systems. The chair explained the funds would be distributed according to Kentucky Infrastructure Authority criteria under KRS 224A.320, with the goal of restoring systems to operational and financial stability and improving drinking water and sanitation in affected communities. Senator Funke Frommeyer asked how the funded systems would be kept in good repair after receiving the money and whether there would be a regional or long-term management plan. The chair responded that the funding is intended as a corrective measure to address compounding failures and that KIA has already weighed the relevant factors, while also stressing that communities should not expect repeated rescue funding. Senator Webb added context from earlier water and wastewater task force work, citing Martin County as an example and noting that KIA had adopted many of the task force’s recommendations for oversight, accountability, and operating protocols. The committee then voted on the resolution. Senator Funke Frommeyer explained her vote, saying she supported the measure with hope that better protocols and procedures were being put in place, though she emphasized that hope is not a plan. The roll call resulted in 12 yes votes and no no votes, and the measure passed with favorable expression and was sent to consent. A motion to adopt on consent was then made and seconded, and the committee adjourned with no further business.
KY

Kentucky 2026 Regular Session

Senate Standing Committee on Transportation. (3-4-26)

Transportation

Transcript Highlights:
  • Madam Secretary, would you please call the roll? Senator Berg. Present. Senator Carpenter.
  • is certainly a big piece of the puzzle, and we see this Senate Bill 291 as the next stage in that process
  • :07:41.720> the<00:07:41.800> secretary<00:07:42.160> please<00:07:42.360> call
  • have the secretary please call the roll. have the secretary please call the roll.
  • Madam Secretary, would you please call the roll? Senator Berg. Aye. Senator Carpenter. Aye.
Summary: The Senate Transportation Committee met with a quorum and began by noting several personal matters, including prayers for Senator Higdon’s family emergency and for Senator Smith’s daughter. The committee then heard Senate Bill 291, sponsored by Senator Storm, which would expand efforts to combat copper theft and related disruptions to broadband and telecommunications infrastructure. Storm said the bill builds on prior legislation by creating a statewide licensing and oversight system for recyclers, requiring licensing through the Kentucky Motor Vehicle Commission, and using the LeadsOnline database to connect law enforcement statewide. Testimony from representatives of River Metals Recycling and Charter Communications supported the bill as a public safety measure, while acknowledging added operational costs and compliance changes for recyclers. Members discussed the impact of copper theft on service outages, including a local example where theft disrupted internet service and affected homes, businesses, schools, and first responders. Senator Wheeler explained his vote by emphasizing the harm to children and businesses and the seriousness of the problem. The committee voted favorably on SB 291, with eight ayes, and reported it with the recommendation that it pass. The committee then took up Senate Bill 94, sponsored by Senator Wilson, with a committee substitute. The bill amends Kentucky’s motor vehicle franchise law to revise compensation for dealers’ warranty and qualifying repair work, establish more objective standards for reimbursement, and create a uniform process for labor-time disputes. Wilson and witnesses from the Kentucky Auto Dealers Association and the Alliance for Automotive Innovation described the measure as the product of extensive negotiation among dealers, manufacturers, and suppliers, aimed at updating compensation rules for increasingly complex vehicles and helping retain technicians. The committee adopted the substitute and then voted unanimously to report SB 94 favorably with the committee substitute attached.
KY
Transcript Highlights:
  • Please call a roll. >> Senator Chambers Armstrong, >> Senator Boswell, >> Senator Funky From, >> Senator
  • autism spectrum disorders within the cabinet to administer the trust fund through a competitive grant process
  • :03:49.120> a<00:03:49.360> competitive<00:03:49.840> grant<00:03:50.239> process
  • <00:03:51.200> and through a competitive grant process and through a competitive grant process
  • Madam Secretary, please call the roll. Senator Chambers Armstrong. Senator Boswell.
Summary: The committee met with a quorum and took up only one item: Senate Bill 69, sponsored by Senator Julie Adams. The bill would create an autism spectrum disorder trust fund in the state treasury, allow taxpayers to contribute a portion of their individual income tax refunds to the fund, and authorize additional grants, contributions, and appropriations. Senator Adams said the fund is intended to support autism spectrum disorder research and services in Kentucky, administered by the Cabinet for Health and Family Services with grants awarded through the advisory council on autism spectrum disorders based on a statewide needs assessment. She also noted the bill includes an emergency clause. During questions, Senator Boswell confirmed the tax refund contribution option would be available on both paper and electronic returns. Senator Funky From asked how families would access services, and Senator Adams explained that providers would apply for grants to the trust fund, which would then review and award funding if the proposal was deemed a good use of the money. No outside testimony was presented; a signed-up witness from the Russell County Fiscal Court did not speak. The committee then moved the bill, with Senator Boswell making the motion and Senator Neil seconding it. The roll call resulted in 12 yes votes and no nays, and Senate Bill 69 passed the committee with a favorable expression. The committee then adjourned.
KY
Transcript Highlights:
  • was in some subdivisions, you know, that if, like, kinding subdivisions, but as an appraiser, I get called
  • subdivisions, but as an appraiser,<00:03:10.720> I<00:03:11.040> get<00:03:11.200> called
  • quite<00:03:11.760> a<00:03:11.920> bit<00:03:12.800> from appraiser, I get called
  • quite a bit from appraiser, I get called quite a bit from from<00:03:13.840> institutions<00:
  • I didn't call your name. Sorry. Uh, Co-Chair Whitten. Thank you, Chair Mills.
Summary: The Housing Task Force met to approve its September and October minutes and then consider its final report, which was described as an overview of the second year of the task force’s work and included 14 recommendations for future legislative action. Members thanked the co-chairs and staff for compiling the report and noted that it had been posted publicly. Several members emphasized that housing problems affect both urban and rural areas across Kentucky and that the report should help guide next steps in the General Assembly. Members offered a range of comments on the recommendations. One representative urged stronger language on the state’s role and cautioned against moratoriums on building-code reforms that could discourage sustainable practices or raise long-term utility costs, while also suggesting more down payment assistance. Others highlighted the need for local flexibility in housing policy, support for rehabilitation tax credits, and continued use or expansion of affordable housing credits and direct support for construction, infrastructure, revolving loan funds, and low-income housing tax credits. Another member suggested adding clearer “right to rebuild” language so homeowners could rebuild after a fire if the home meets current code. The co-chairs summarized the task force’s main takeaways as two broad issues: regulatory delays and the need for more financial incentives. Members also discussed zoning, permitting delays, and the importance of moving permits more quickly so development can proceed without unnecessary holdups. After a motion and second, the committee approved the report as amended by the added “right to rebuild” language, and agreed to submit it to LRC, the Senate President, and the Speaker for approval before adjournment.
KY
Transcript Highlights:
  • . >> Um, Madam Secretary, would you please call the roll? this in your name.
  • >> Um, Madam Secretary, would you please >> Um, Madam Secretary, would you please call
  • It's called asset smoothing.
  • It's called<00:13:56.399> asset<00:13:56.880> smoothing.
  • So when the called asset smoothing.
Summary: The committee met with a quorum, approved the prior meeting minutes, welcomed new staff member Sean Parks, and announced that it would not meet in November. The next meeting was scheduled for December 8 at 10:00 a.m., with the chair noting that pension bills would be heard then and emphasizing that all pension bills must go through the full process and include actuarial analysis. Brad Gross of the Public Pension Oversight Board presented a detailed review of Kentucky retirement systems’ investments and funding. He said fiscal year 2025 ended with about $50.5 billion in pension assets and $12.52 billion in retiree health assets, both up from the prior year. He reported strong investment performance across the systems, with all Kentucky public pension funds exceeding their policy benchmarks and the median peer return of 10.4%. He also discussed long-term return trends, asset allocation differences among the systems, fee levels, and cash flow, noting that cash flow remains a key monitoring issue and that supplemental appropriations have improved the cash position of some funds, especially the Kentucky State Police and TRS systems. Gross also explained that assumed rates of return have generally fallen over time, which increases unfunded liabilities and required contributions, and said the systems’ current assumptions range from 5.25% to 7.1%. He noted that the committee’s materials included peer comparisons and historical charts, and that all asset classes were within target ranges. In response to a question from Senator Funky From, Gross was asked about pension spiking and whether supplemental general fund contributions could create a false sense of security in cash flow analysis; the question was raised but not resolved in the portion of the transcript provided.
KY
Transcript Highlights:
  • The special call meeting for Friday, March 14th, at 1:35 p.m.
  • Seeing no other member seeking recognition for comment or question, please call the roll on House Bill
  • Seeing no other member seeking recognition for comment or question, please call the roll on House Bill
  • Seeing no other member seeking recognition for comment or question, please call the roll on House Bill
  • Please call the roll on House Bill 13 as amended by PHS 1. Representative Bojanowski, yes.
Summary: The committee met in special session and took up House Bill 13, a brief measure related to flood relief and tax filing issues. Representative Bojanowski explained that the bill would align Kentucky’s Department of Revenue with the federal deadline for 2024 income tax returns, allowing affected taxpayers and businesses in the FEMA-declared disaster area to extend filing and payment deadlines without penalties, with emergency provisions waiving certain impositions and penalties. The committee adopted PHS 1 to House Bill 13, then voted on the bill as amended. After no further questions, the roll call resulted in 16 yes votes and 0 no votes, and the bill passed favorably. The committee also considered and adopted a title amendment by motion and second.
KY
Transcript Highlights:
  • Seeing no question or comment, Madam Secretary, please call the roll. Oh, did we?
  • 03:51.760> Madam<00:03:51.959> Secretary<00:03:52.319> please<00:03:52.519> call
  • <00:03:52.680> the comment Madam Secretary please call the comment Madam Secretary please
  • call the role<00:03:55.400> oh<00:03:56.159> did<00:03:56.319> we<00:03:56.959><
Summary: The Appropriations and Revenue Committee met to consider House Bill 695 and first adopted a committee substitute. The substitute made a number of Medicaid-related changes, including adding the Medicaid Oversight Advisory Board, exempting federally required Medicaid changes from needing separate General Assembly authorization, revising the treatment of University Hospitals payment programs, clarifying that the community engagement program is mandatory, moving the Medicaid pharmaceutical rebate fund to the Cabinet for Health and Family Services, and narrowing reporting requirements. It also removed provisions on Medicaid coverage for psychoeducational services and replaced them with reporting on behavioral health and substance use disorder service utilization and expenditures. The substitute further added language allowing the Medicaid program to be administered through fee-for-service, managed care, or other federally permitted delivery systems, incorporated the Medicaid Oversight and Advisory Bill, authorized a state plan amendment if needed, and made entities that failed to comply with prior Medicaid managed care reporting requirements ineligible for new MCO contracts. It also shifted responsibility for a behavioral health and substance use disorder treatment scorecard from MCOs to the Department for Medicaid Services. The sponsor noted that all language related to long-term managed care in the waiver program had been removed. After the explanation, Senator Richardson moved to adopt the substitute and Senator Nunn seconded. The committee then voted to pass the measure favorably; the transcript reflects a roll call with no nays and the bill reported out with favorable expression.
KY
Transcript Highlights:
  • Will you please call the roll?
  • Will you please call the Secretary. Will you please call the role?
  • Represent I mean, excuse call the RO.
  • We can move these to a roll call, the four KIA loans and..."
  • Senator will you please call the role?
Summary: The committee first handled routine business, including approval of the February meeting minutes and several information items. Those items covered university equipment purchases, school district and transportation-related debt issuances, Northern Kentucky University’s planned construction-manager/general-contractor delivery method for the medical examiner/crime lab relocation project, a lease-space advertisement, postsecondary asset preservation allocations, and lease-law compliance reports. Members then discussed the Northern Kentucky crime lab project in more detail; staff explained that the memorandum of agreement would cover the construction portion while the lease would cover operations, and members were told the project should move forward without procurement problems. The committee approved a Kentucky Community and Technical College System project to modify the fire academy maintenance building after the related dormitory project was set aside because of major cost overruns. KCTCS said the dormitory would be about $3 million over budget, so it would not be bid; instead, the maintenance building would be expanded to add showers and restroom/locker facilities, bringing that project from $2 million to about $3.2 million. The committee also approved a Transportation Cabinet project for the Hardin County I-65 southbound commercial motor vehicle station relocation, with members asking about the estimate, the lack of a direct prior example, and the fact that the loadometer equipment itself would be purchased separately and was not included in the construction estimate. Finance and Administration Cabinet lease items were then considered. The committee approved a Department of Public Advocacy lease in Christian County and a Transportation Cabinet vehicle regulation lease in Kenton County, both negotiated down from initial asking prices and both including utilities. Two lease modifications were reported without action: a Department of Revenue fit-up in Jefferson County and an expanded vehicle regulation lease in Adair County. Members also approved a package of Kentucky Infrastructure Authority items, including four loans and six Cleaner Water Program grant reallocations, covering sewer and water projects such as MSD’s Patty’s Run flood pumping station, Paducah-McCracken County’s wastewater treatment plant, Mount Washington’s lift station replacement, and Eminence’s wastewater plant expansion. Finally, the committee heard a batch of Kentucky Product Development Initiative economic development grants and approved the action items in one vote. The projects included due diligence and infrastructure work for industrial and site-development projects in multiple counties, with local match requirements and KEDFA approvals described for each. The committee also received three line-item water grants from House Bill 1 that required no action, and the meeting ended after the grant presentations and approvals.
KY
Transcript Highlights:
  • So, Representative Neighbors, you have the floor. go ahead and u call the role. go ahead and u call the
  • That's the goal? >> That's the goal. >> And what are we currently? >> It's closer to 330.
  • currently or that's the goal? currently or that's the goal?
  • >> That's<00:45:19.760> the<00:45:19.920> goal. >> That's the goal.
  • >> That's the goal. >> That's<00:45:20.400> the<00:45:20.560> goal.
Summary: The Medicaid Oversight Board met on March 9 with a quorum present and no minutes to approve. The chair reordered the agenda to hear House Bill 689 first. Representative Amy Neighbors presented HB 689, which would authorize Kentucky to seek CMS approval for a Medicaid state-directed payment program for physician and non-physician professional services delivered through qualifying hospital-affiliated groups, beginning January 1, 2026, with retroactive payments for that year. She said the bill is intended to improve access to care in rural and underserved areas, support workforce retention, and generate about $29 million annually in federal Medicaid funds without using general fund dollars. Representatives from Owensboro Health and St. Elizabeth Healthcare testified in support, describing staffing and subsidy pressures, lower Medicaid and Medicare reimbursement, and the importance of the program for maintaining access and quality in rural and safety-net settings. Committee members noted the bill had already passed the House Health Services Committee unanimously and discussed broader concerns about Kentucky’s low reimbursement rates and the need to consider other systems not covered by the proposal. The board then heard Senate Bill 2011 from Senator Donald Douglas and Cody Hunt of the Kentucky Medical Association. The bill would address a Medicaid coding issue by ensuring that coverage limits do not reduce payment to fewer than two evaluation and management service units per provider, per patient, per day. Douglas argued the current one-visit, one-issue limitation forces multiple visits, increases no-shows, and prevents providers from treating the whole patient. Hunt explained that the bill is meant to correct a longstanding regulation that limited E&M services to one per physician per recipient per date of service, which can prevent providers from coding additional medically necessary work during the same visit. He said DMS has already filed a regulatory amendment to fix the problem, but a statutory change is still needed to prevent the issue from returning. He also said the bill is not intended to change reimbursement policy, only coding rules, and that MCO payment practices vary. Members generally supported the concept. Senator Berg asked about fiscal impact and private-payer billing; Hunt said there should be no fiscal impact because the bill does not change payment policy, only coding. Representative Moore said the proposal could reduce costs and improve convenience by avoiding extra visits. Chairman Meredith said the bill illustrated problems with fee-for-service care and supported moving toward a more holistic delivery model. Dr. Schuster raised a drafting concern about the bill summary language, and Hunt responded that the regulatory amendment should address the issue generally for providers. No votes were taken on either bill during this portion of the meeting.