Video & Transcript Research : 'customer generation'

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TX

Texas 89th Regular

Pensions, Investments & Financial Services Apr 7th, 2025

Pensions, Investments & Financial Services

Transcript Highlights:
  • They were co-mingling customer data with non-customer data and using it on their side.
  • The new option will provide a quick, cost-effective... ...choice for customers.
  • I'm the General Counsel for DriveTime and BridgeCrest.
  • We service millions of customers nationwide, including hundreds of thousands of Texans.
  • It forces lenders to deliver a less-than-ideal customer service experience to our customers.
FL

Florida 2025 Regular Session

March 12, 2025 - 10:15 AM

Transcript Highlights:
  • I am vice president and assistant general counsel at Charter Communications, and we have provided you
  • Because, I mean, candidly, customers of IOUs don't have a lot of influence at all.
  • The city of Bluntstown's largest electric customer is Calhoun Correctional Facility.
  • do feel that there should be a rural exemption for that general fund transfer cap.
  • for that general fund transfer cap.
Summary: The Economic Infrastructure Subcommittee met with a quorum present and considered five bills. The first, PCS for HB 987, was an honorary transportation facility designation bill naming several roads and an overpass for fallen officers, a military service member, and first responders. An amendment added the Sheriff Gary S. Borders Memorial Highway designation in Lake County. Members offered supportive remarks, and the bill passed 17-0. The committee then heard HB 703, which would require authorities such as FDOT or local governments to pay the costs when they require telecom providers to relocate infrastructure from public rights-of-way. Support came from Charter Communications, Associated Industries of Florida, and Florida Internet and Television, with discussion focused on the communication services tax and the cost burden of relocations. The bill passed unanimously 18-0. HB 1523 followed, addressing municipal utilities serving customers outside their boundaries by requiring public meetings, annual reporting, limits on transfers to general revenue, and reduced or eliminated surcharges for outside-boundary customers. Municipal utility representatives opposed parts of the bill, citing rural impacts, debt obligations, and the need for a glide path, while supporters argued for transparency and fairness to ratepayers outside municipal boundaries. An amendment changed a reporting date to January 31, 2026, and the bill passed 14-4. HB 867 established a legal framework for commuter rail operations along Florida’s coastal corridor, including insurance and indemnification arrangements for Miami-Dade, Broward, and Palm Beach counties using the Florida East Coast Railway right-of-way. An amendment clarified that Florida East Coast Railway and Brightline are not state entities and do not have sovereign immunity unless expressly provided by law. The bill passed 18-0. Finally, HB 1137 clarified a prior energy preemption law by adding boards, agencies, commissions, and authorities of counties and municipal corporations to the entities covered, aimed at preventing discriminatory energy-source practices by an appointed board. Public testimony included support from the Florida Natural Gas Association and the Florida Home Builders Association and opposition from Florida Student Power. Members noted the bill was a cleanup measure, and it passed favorably.
NH

New Hampshire 2026 Regular Session

Senate Commerce (01/27/2026)

Commerce

Transcript Highlights:
  • Customers.
  • whether they are a new customer or an existing customer.
  • A single transaction limit for any customer, whether they are a new customer or an existing customer,
  • customer is.
  • customer is.
Keywords: 1191, senate, all
NH

New Hampshire 2025 Regular Session

Senate Energy and Natural Resources (04/01/2025)

Energy and Natural Resources

Transcript Highlights:
  • <00:53:05.520> um lengthy opposition, but the general um lengthy opposition, but the general
  • , energy efficiency work for customers, energy efficiency work for customers, and<00:55:18.880>
  • So this bill, House Bill 672, simply permits generation and sale of electricity to a customer not connected
  • generating facilities, most of the large generating facilities, which<01:36:56.159> are<01:36
  • I have a general All right. We're done. I have a general question.<01:38:23.520> Sure.
Keywords: 1191, senate, all
KY
Transcript Highlights:
  • general counsel to KCNA. general counsel to KCNA. >> Okay. >> Okay. >> Okay.
  • . customers. customers.
  • "Oh, this is really about customers." "Oh, this is really about customers."
  • > biggest<00:58:21.280> customers<00:58:21.800> are was our The biggest customers are
  • They're just waiting to connect customers, you know, the funding to connect those customers.
Summary: The committee first focused on a disputed KCNA procurement for a statewide network-related RFP. Members questioned why the RFP had been labeled non-technical, whether COT should have reviewed it, and whether the KCNA board could direct that it be withdrawn. Finance and Administration Cabinet counsel Barbie Dickens said the RFP was authorized by KCNA working with procurement services after termination of the prior contract and breach notices, was issued in November 2025, paused during a protest, later resumed, and remained an open procurement. She said the agency—not the board—directs the procurement process, though she acknowledged an agency and OPS could cancel or reissue an RFP if needed. Legislators pushed back, citing KRS 154 and House Bill 314 as evidence that the KCNA board controls contracts and operations, and one member said the board had requested the RFP be withdrawn. Dickens said she could not predict the outcome and was not KCNA’s counsel. The discussion also touched on whether the current director had asked to stop the RFP and whether that request had been denied, with no final action taken during the exchange. The committee then turned to Kentucky Wired Infrastructure Corporation and the Kentucky Wired refresh project. Jim Barnhart described the structure of the nonprofit corporation, the role of Quick and Quack in the financing and operations arrangement, and the board membership, noting that the refresh funding had been approved in the 2024-26 capital budget. He said the equipment upgrade is necessary because of end-of-life hardware and software support issues, and that the refresh would expand capacity, lower risk, and reduce operating costs. Barnhart said some equipment had already been received, the rest would be purchased later, and the project should begin before September and take about a year to complete. When asked about contract disputes involving Ledcor and whether the vendor had an ongoing contract, Barnhart and the authority representative said they had not been notified of any issues and were not directly involved in that contract dispute. Committee members also raised concerns about a prior market test and whether a lower-cost bidder had been blocked from a previous RFP process. Barnhart said he understood Quack could make that decision and that the Commonwealth did not have input so long as the network was maintained, but he was not involved at the time. A legislator then read from the KCNA statute and argued that the board, not agency staff, is supposed to direct KCNA contracts and operations, saying House Bill 314 did not change those duties. The chair agreed the committee’s intent was for the board to control KCNA and direct contracts, and the discussion ended with a transition away from the KCNA dispute toward future testimony, including a presentation from Zayo Networks on open access networks and broadband infrastructure.
TX

Texas 89th Regular

State Affairs Apr 7th, 2025

State Affairs

Transcript Highlights:
  • We also have customers with seizures, and our customers also fighting cancer.
  • Additionally, my customers have, there may be a generational thing, but they’re adverse to marijuana.
  • Additionally, my customers have, there may be a generational thing, but they’re adverse to marijuana.
  • We also have blind customers, deaf customers, customers with one leg, no legs.
  • I card every customer.
Bills: SB 3, HB28, SB3
WV
Transcript Highlights:
  • The money in the fund will all be put into general revenue as of June 30, 2026.
  • The money in the fund will all be put into general revenue as of June 30, 2026.
  • Do you know what the fund generated last year?
  • It requires a licensee to allow a new customer, upon the request of the customer, to cancel and receive
  • It imposes various requirements on a licensee, such as live customer support.
Keywords: 994, senate, all
Summary: The Senate Finance Committee met with a quorum present, approved the prior meeting minutes, and then considered a series of House bills and committee substitutes. House Bill 5438, dealing with changes to Step 7 of the school aid formula and allowable uses of certain education allocations, was amended to adopt the Education Committee’s changes and then reported to the full Senate. House Bill 4087 creating the West Virginia-Ireland Education Alliance was also reported, as was House Bill 4191, which expands child care tax credit eligibility for employer-sponsored facilities and changes subsidy payments from attendance-based to enrollment-based reimbursement; senators emphasized its workforce and economic development benefits. House Bill 5074, which reallocates medical cannabis fund balances and future revenues, was amended to increase the Child Protective Commission pilot funding from $3 million to $5 million and remove proposed ibogaine research funding for Marshall and WVU before being reported. House Bill 5353, regulating virtual currency kiosks and money transmission licensure, and House Bill 5527, creating licensure and oversight for wellness reimbursement program administrators, both received strike-and-insert amendments and were reported. House Bill 5687, which phases down the metallurgical coal severance tax and adds a temporary oil and gas tax reduction with county/municipal revenue adjustments, was amended and reported. House Bill 4418, creating an electronic system for municipal business and occupation tax filing and collection with a 1% administrative fee and a participation threshold, was also reported. The committee then took up House Bill 4245, the Revenue Rules Bundle, which bundles 26 legislative rules from the Department of Revenue and related agencies. The bundle included alcohol, banking, insurance, racing, and tax rules, with several sunset extensions and repeals of outdated rules; the committee adopted a strike-and-insert amendment affecting a lottery consumer protection rule and a pre-need cemetery company rule, then reported the bill. House Bill 5168, providing a $12 million lottery-funded stream for emergency medical services, was amended to clarify the uses of the funds, rename one fund, require a 30% county match for mental health treatment spending, and create two additional county-based EMS funds; senators described it as a needed permanent funding source for EMS, and it was reported. Throughout the meeting, members generally supported the measures, with some discussion on technical details, funding allocations, and the impact of the bills on local services and workforce needs. At the end of the meeting, the chair announced that Senate House Bills 4004, 4006, and 4009 would not be taken up that day, and the committee adjourned.
NH

New Hampshire 2025 Regular Session

Senate Energy and Natural Resources (04/22/2025)

Energy and Natural Resources

Transcript Highlights:
  • <00:39:04.400> question So, um, that's just a general question So, um, that's just a general
  • That's gas and electric customers.
  • That's gas and 840,000 customers. That's gas and electric<01:04:04.680> customers.
  • And capital electric customers.
  • , which do have a cost that does appear in customer bills, that there is a net benefit for all customers
Keywords: 1191, senate, all
AZ

Arizona 2026 Regular Session

01/27/2026 - House Natural Resources, Energy & Water

Natural Resources, Energy & Water

Transcript Highlights:
  • Residential customers are the same regardless of where they live.
  • within the same customer class, where regulated utilities cannot.
  • customers.
  • And even then, the Attorney General may act, but not must.
  • If the Attorney General does not act, nothing happens.
NH

New Hampshire 2026 Regular Session

House Labor, Industrial and Rehabilitative Services (05/05/2026)

Labor, Industrial and Rehabilitative Services

Transcript Highlights:
  • Uh I Sorry, John Garrigan, general Uh I Sorry, John Garrigan, general counsel<00:19:17.720> for
  • tipping is voluntary for the customer. tipping is voluntary for the customer.
  • So you decide to just start serving customers. And those customers tip you.
  • Uh, you're serving a customer.
  • . customer. customer.
Keywords: 1189, house, all
TX

Texas 89th 2nd C.S.

Natural Resources Mar 26th, 2025

Natural Resources

Transcript Highlights:
  • Uh, for customers who aren't there yet, right?
  • No, no, I believe package plants serve a general purpose.
  • So customers have had Depressed rates.
  • Additionally, These customers are being served by smaller private.
  • we're, we're thinking class A's are the biggest 10,000 or, or more customers.
FL

Florida 2026 Regular Session

Regulated Industries Dec 9th, 2025

Regulated Industries

Transcript Highlights:
  • is a negotiated glitch bill agreed to by stakeholders that protects co-ops' authority to choose generation
  • Affordability, to some of us, does it suggest an ability of a customer to pay?
  • Affordability, to some of us, does it suggest an ability of a customer to pay?
  • , and we’re trying to get the lowest rate we can get to our customers.
  • Customer service, again, that is an issue, Senator Pizzo.
Summary: The Committee on Regulated Industries met with a quorum and considered four bills, all of which were reported favorably. SB 288 on rural electric cooperatives was presented as a negotiated “glitch bill” to narrow statutory language so co-ops can choose generation and power purchases based on cost and reliability without exposure to lawsuits aimed at banning fuel sources; it was supported by the Florida Electric Cooperatives Association and passed without debate. SB 364 on public accountancy was described as a modernization and licensure-efficiency bill to increase the supply of CPAs; an amendment correcting a drafting error and restoring automatic mobility language was adopted without objection, and the bill as amended was reported favorably. A public comment on the bill was briefly redirected after it appeared to address a different subject. The committee then took up SB 200 on utilities, which addresses solar decommissioning and storm protection plans. Chair Bradley said the bill would authorize counties to require decommissioning plans for utility-scale solar facilities at the end of their useful life, direct DEP to develop best management practices, and require the Public Service Commission to consider whether storm protection plan costs are reasonable relative to expected customer benefits. County and consumer groups spoke in support, and the Small County Coalition said the bill was a needed step that did not restrict solar development; the bill was reported favorably. Finally, the committee considered SB 126 on the Florida Public Service Commission, which was presented as a reform and “glitch” bill and amended to add CPA and financial analyst expertise, require stronger PSC order explanations, tighten intervention requirements, cap returns on equity at the national average for comparable utilities, set periodic ROE review schedules, and require affordability to be considered in rate-related proceedings. The PSC staff deputy executive director answered extensive questions about storm hardening, cost recovery, risk, and affordability. Several members and public speakers supported the bill’s goals but raised concerns about the affordability standard, the ROE cap, and comparisons to other states; others said the bill would improve transparency and accountability. The amendment was adopted, and CS for SB 126 was reported favorably. The committee then adjourned.
MN

Minnesota 2025-2026 Regular Session

Committee on Transportation - 03/24/25

Transportation

Transcript Highlights:
  • roadway with full shoulders and generous roadway with full shoulders and generous sight<00:36:39.839>
  • impact the customer experience. impact the customer experience.
  • <01:06:54.480> Next than 900 generated work orders. Next than 900 generated work orders.
  • hope enhances that customer experience. hope enhances that customer experience.
  • > new<01:13:57.120> customers,<01:13:57.760> and customers, as well as new customers
Keywords: 1187, senate, all
CA
Transcript Highlights:
  • The enforcement would be from the Attorney General.
  • The bill not only provides needed customer protections when customer service is needed... and facilitating
  • The bill not only provides needed customer protections when customer services needed.
  • The bill not only provides needed customer protections when customer service is needed, it also recognizes
  • And so I do have concerns with that generally.
Summary: The committee heard AB 1988, which would require AI companion chatbots to respond to credible self-harm or violence-related crisis expressions by displaying the 988 Suicide and Crisis Lifeline, warning users, and pausing the chat for human review after repeated crisis signals. The author and supporters said the bill is a measured safety standard to redirect vulnerable users to human help, citing research and cases where chatbots worsened suicidal ideation or violent behavior. Support came from crisis and medical advocates, while no opposition testimony was offered. The chair and members expressed strong support, and the bill was held pending quorum before later action on the agenda. The committee then took up AB 1709, which would set a minimum age of 16 for users to create or maintain accounts on social media platforms with harmful addictive features and would create an E-Safety Advisory Commission in the Attorney General’s office. The author argued the bill targets product design, not speech, and is intended to curb compulsive features such as infinite scroll, autoplay, and algorithmic feeds while allowing safer or non-addictive platforms to remain available. Supporters, including a psychologist and the Organization for Social Media Safety, described cyberbullying, predation, compulsive use, and mental health harms; opponents, including EFF, ACLU-Cal Action, TechNet, and youth advocacy groups, warned about privacy, First Amendment, and access-to-community concerns, especially for LGBTQ youth and other marginalized groups. Committee members debated whether the bill is a ban or a delay, how age assurance would work, and whether the proposal would be effective or could push youth to less safe spaces. Several members said they would support the bill as a first step, while others raised concerns about enforceability, privacy, and constitutional issues. The author emphasized that the bill is limited to specific harmful design features, not content or general internet access, and that the new commission would monitor evolving technology and recommend future updates. No final vote was taken during the portion of the hearing provided.
NH

New Hampshire 2026 Regular Session

Senate Energy and Natural Resources (01/13/2026)

Energy and Natural Resources

Transcript Highlights:
  • Senate Bill 590 is a um our members have helped customers um our members have helped customers save<00
  • generator installations.
  • generator installations.
  • generator installations.
  • generator installations.
Keywords: 1191, senate, all
NH

New Hampshire 2026 Regular Session

Senate Energy and Natural Resources (01/08/2026)

Energy and Natural Resources

Transcript Highlights:
  • to charge up that generator with it. to charge up that generator with it.
  • Generally, no.
  • Generally, no.
  • Generally, no. Because electrocuted? Generally, no.
  • <02:25:49.120> Generating generating facilities. Generating generating facilities.
Keywords: 1191, senate, all
KY
Transcript Highlights:
  • But our school customers and district customers, they have not noticed that difference. Okay, good.
  • <01:03:23.520> We 200 customers across Kentucky. We 200 customers across Kentucky.
  • Couch, from our customers, regarding the customer and network experience that we provide.
  • for our customers. for our customers.
  • general counsel for auditor ball. general counsel for auditor ball.
Summary: The Information Technology Oversight Committee met to hear a presentation from Kentucky Department of Education officials David Couch and Mike Lingham on the history and current status of Kentucky’s K-12 internet network, including its relationship to KentuckyWired. They described the original KETS design from 1995, when KDE established district internet hubs and left local districts to connect to them, and said that model helped Kentucky become a national leader in school connectivity and cloud-based services. They also emphasized the importance of E-rate eligibility, saying it has saved the state substantial money and remains central to KDE’s network contracting. Couch and Lingham said the current “next generation Kentucky K-12 internet” contract with Education Networks of America is more reliable, offers more functionality, and costs less than the prior system, including lower bandwidth and firewall costs. They explained that the transition was complicated by build-out and provisioning issues, especially the need for more “type two” connections through local providers, which pushed some implementation past the June 30, 2024 E-rate deadline. As a result, 39 sites remain on type two connections, and KDE absorbed the loss of federal discount dollars for the portion of the transition that extended into July. The witnesses also discussed home internet access for students. They said KDE has tracked home access for about 20 years and estimates about 4.5% of students still lack adequate internet at home, with roughly 3% able to reach access nearby and 1.5% having no access. They said the biggest barrier is usually cost rather than lack of available lines, and noted that temporary hotspot support during COVID helped students continue schoolwork. Senator Williams asked about the costs of the transition, the current type two sites, and the potential cost of any future transition, but the transcript cuts off before a full answer was given.
WY
Transcript Highlights:
  • Our coal generation is owned by us. We use that for our customers down here. Our gas, same thing.
  • and those customers have already paid for that generation.
  • Um, when we build a new generation, generally speaking, if we build new generation for our customers,
  • for our customers, build new generation for our customers, they<01:10:06.600> pay<01:10:06.840
  • Chairman responded that the difference is that this is one large customer, and they generally pay for
Keywords: 916, all
Summary: The Joint Revenue committee met with a quorum and heard a series of interim topic proposals focused on tax policy. Representative Brown raised two ideas: reinstating an exemption reporting requirement for corporations and entities receiving tax exemptions, with loss of the exemption for the current and prior year if they fail to report, and revising property tax treatment for wind turbines and related infrastructure by shifting the taxed footprint from agricultural to industrial classification. Senator Case and others then discussed energy taxation more broadly, including a possible generation tax for electricity, how to handle large data-center electricity loads, and whether sales tax revenue from very large electrical loads should be shared statewide rather than concentrated locally. The committee referenced prior bills and studies, including House Bill 300 and Senate File 76, and discussed using a mechanism that would keep local electricity bills net neutral while redirecting revenue distribution. The committee also took up problematic gaming and program funding. Senator Case described personal experiences with gambling addiction and the lack of available resources, while the presenter said the topic had been requested in multiple committees and that the biggest concern from House Bill 171 was protecting county and municipal funding. Members discussed whether the issue belonged in Revenue, Health, Labor, or Transportation, and several suggested it should stay with the standing committee handling gaming. Ideas raised included using gaming-related revenue for prevention and treatment, fully funding the 988 lifeline, and creating a broader trust fund for addiction-related services and law enforcement. The committee appeared to agree to continue the topic for educational purposes and to examine taxation of HHR and other gambling activity. Senator Case then proposed a severance tax on wind energy, arguing that wind development creates permanent landscape impacts and that the state should be compensated similarly to coal, oil, and gas extraction. Curt Meier, the state treasurer, supported reviewing lease agreements and said Wyoming should get more from wind resources, noting the state’s unique wind potential and the loss of viewshed. Finally, the committee heard a proposal to reform property tax relief by extending it to motor vehicle registration. Former Revenue director Dan Noble argued that vehicle taxes should be treated like other property taxes, using fair market value, depreciation, the residential assessment ratio, and local mill levies, which he said could provide broad relief but would be expensive, with an estimated fiscal impact of about $120 million. Representative Chestek followed with a related reform proposal based on Pennsylvania’s base-year assessment model, arguing that Wyoming’s current statewide relief measures treat symptoms rather than the underlying problem of rapidly rising local valuations.
MA

Massachusetts 2025-2026 Regular Session

Senate Session (Full Formal with Calendar) Jun 21st, 2026 at 11:00 am

Massachusetts Senate Floor Meeting

Transcript Highlights:
  • This bill gives the Attorney General broad authority to enforce its provisions.
  • Multiple attorneys general have expressed their opposition to this approach.
  • Tarr: Attorney General incident reporting. We're going to put that on hold. I'm sorry.
  • Tarr, attorney general incident reporting. Question comes on adoption of the amendment.
  • would be 30 days for the Attorney General to take action, lest we have ...filed with the Attorney General
Keywords: 995, all
Summary: The Senate opened with the Pledge of Allegiance, recognized several guests in the chamber, and adopted a resolution congratulating Coleman-Nee on election as National Commander of the Disabled American Veterans. It also took up several local and personnel matters, including a sick leave bank for Emily Cullick and later Paul Stavarski, and local bills affecting the town of Weston and a Dorchester housing/library procurement exemption; those measures were advanced to third reading or engrossment as appropriate. The chamber also suspended Joint Rule 12 to refer several House petitions to committees. The main business was Senate No. 2516, the Massachusetts Data Privacy Act, which came before the Senate on a Ways and Means substitute (Senate Document 2608). Senators Creem, Moore, Charles, Feingold, Keenan, and others spoke in support, describing the bill as a comprehensive consumer privacy measure with data minimization rules, limits on sensitive data, protections for minors, and strong Attorney General enforcement. Several amendments were debated, with many rejected or withdrawn, while some were adopted, including provisions on geolocation data protections, opting out of targeted advertising, affiliate and merger/acquisition protections, internal operations exemptions, parental access to child data, and a Ways and Means amendment. A number of other amendments on employee data, union data, loyalty programs, AI training, reporting, and related issues were either not adopted or held/withdrawn. After the amendment process, the Senate adopted the amended Ways and Means substitute and ordered the bill to a third reading. The bill was then passed to be engrossed on a roll call vote of 40-0. The Senate also adopted an order to adjourn to the following Monday at 11:00 a.m. and to dispense with printing a calendar. The session adjourned in memory of Darrow Logan Alexander of South Boston.
NV
Transcript Highlights:
  • Those general funds are being paid back periodically.
  • Of general funds for the project, those general funds are being paid back periodically by the City of
  • The general funds do not revert. Thank you. The general funds do not revert. Thank you. Perfect.
  • and consumer protections in place to protect customers.
  • We've historically seen AARP, other residential customers, small business customers represented by various