Video & Transcript : 'regulatory efficiency' :

Page 177 of 500
CA
Transcript Highlights:
  • This payment shift threatens our ability to offer critical services, retain staff, and fulfill regulatory
  • This payment shift threatens our ability to offer critical services, retain staff, and fulfill regulatory
  • These funding fluctuations can lead to service interruptions, disruptions for families, and reduced efficiency
  • Tribes are best positioned to efficiently deliver services that also support connections to our culture
  • With recent staffing increases and more efficient inspection protocols, the branch expects to meet the
Keywords: 988, house, all
CA

California 2025-2026 Regular Session

Assembly Health Committee Jun 30th, 2026

Transcript Highlights:
  • sure everyone understands our committee procedures to ensure we maintain order and run a fair and efficient
  • The witness continued: “SB 1037 adds new regulatory requirements without addressing the factors that
  • So, you know, we feel that the existing regulatory rigor around cost and affordability as it relates
  • And I've already stated that interchangeable biosimilars have a very different regulatory pattern.
  • And I've already stated that interchangeable biosimilars have a very different regulatory pattern.
Summary: The Assembly Health Committee heard several measures, beginning with SB 331 by Sen. Menjivar, which would require large-group health plans to cover hearing aids for children. The author and supporters described the bill as a long-running effort to address a developmental emergency and reduce out-of-pocket costs for families, while opponents were absent. Testimony from parents, advocates, medical experts, and organizations emphasized the importance of early access to hearing aids; committee members voiced strong support, and the bill was moved on a do-pass basis to Appropriations, with several members requesting to be added as coauthors. The committee then heard SB 608, also by Sen. Menjivar, to expand access to condoms in school-based health centers and related settings and to prevent barriers such as ID checks. Supporters, including students and school health advocates, argued the bill would improve sexual health and reduce stigma, while opponents from family and faith groups argued it would undermine parental authority and normalize early sexual activity. The bill was supported by committee members and moved forward on a do-pass basis to Appropriations. Next, SB 971 by Sen. Choi proposed community-based healthy aging partnerships for older adults, with testimony from the California Senior Legislature and supporters from aging and dementia organizations. The measure was described as voluntary and focused on connection, independence, and local collaboration; there was no opposition, and the committee moved it on a do-pass basis to Appropriations. The committee also heard SB 869 by Sen. Weber Pierson, which would require warning icons and statements on chain restaurant menus for beverages with very high added sugar content. Supporters framed it as a transparency and public health measure, while restaurant and beverage industry representatives opposed it unless amended, citing cost and menu-space concerns; the bill was nevertheless moved on a do-pass basis to Appropriations after a roll call vote, with some members voting no and the measure placed on call. The committee also considered SB 950 by Sen. Weber Pierson, aimed at ensuring timely coverage of FDA-approved, medically necessary treatments for early-onset Alzheimer’s disease on commercial plans. Supporters, including the Alzheimer’s Association and a patient advocate, said the bill would reduce delays and barriers to care, while health plan representatives opposed it over step therapy and utilization-management concerns. Members discussed the limited treatment window and the need for early access, and the bill was moved on a do-pass basis to Appropriations. In addition, SB 490 by Sen. Umberg would set timelines for DHCS investigations of unlicensed sober living homes and allow counties to assist if the department cannot act in time; supporters from Anaheim and a patient-brokering survivor described serious abuse and oversight gaps, while county behavioral health representatives opposed the county role as an unfunded and potentially liability-creating burden. After discussion, the bill was also moved on a do-pass basis to Appropriations. Finally, the committee began hearing SB 1037 by Sen. Weber Pierson on health insurance affordability and rate review, with supporters arguing it would tie premium increases more closely to affordability targets and public reporting; the transcript cuts off before the committee completed action on that measure.
CA

California 2025-2026 Regular Session

Assembly Health Committee Jun 30th, 2026

Health

Transcript Highlights:
  • sure everyone understands our committee procedures to ensure we maintain order and run a fair and efficient
  • SB 1037 adds new regulatory requirements without addressing the factors that are actually driving premiums
  • So when plans need to go through the regulatory process for premiums and rates, their actuaries submit
  • And I've already stated that interchangeable biosimilars have a very different regulatory pattern.
  • And I've already stated that interchangeable biosimilars have a very different regulatory pattern.
Keywords: 988, house, all
MN

Minnesota 2025-2026 Regular Session

Committee on Energy, Utilities, Environment and Climate - 03/23/26

Energy, Utilities, Environment, and Climate

Transcript Highlights:
  • </c> limited access to energy efficiency limited access to energy efficiency upgrades<00:54:53.480><c
  • Um, and it is targeted, it's efficient, proven in structure, urgently needed.
  • Um, and it is targeted, it's efficient, proven in structure, urgently needed.
  • </c><01:12:39.200><c> in</c> targeted, it's efficient, proven in targeted, it's efficient, proven in
  • It is a sacred goal of ours to try to help these homes become more efficient.
Keywords: 1187, senate, all
US

US Federal 2025-2026 Regular Session

US House Floor Proceedings (Wednesday, April 30, 2025)

US Federal House Floor Meeting

Transcript Highlights:
  • Unfortunately, at the end efficiently.
  • </c> cuts or making government efficient. cuts or making government efficient.
  • 44.399><c> systems</c><04:23:44.880><c> and</c> state vehicle regulatory systems and state vehicle regulatory
  • Indeed, it will also cost us efficient.
  • Just comes—it is not an efficient way to do business.
WY

Wyoming 2026 Regular Session

Joint Appropriations Committee, January 6, 2026 - AM

Appropriations

Transcript Highlights:
  • We thought it'd be more efficient. 2025, our office represented more than 2025, our office represented
  • The other clarity I want to provide is sometimes, as we experienced in our regulatory reduction work,
  • </c> [clears throat] in terms of regulatory [clears throat] in terms of regulatory reduction<02:16:34.719
  • This also helps support better decision-making for our commission and guides the regulatory process.
  • He's a regulatory vet. He understands horse racing. He's great. Um, so, that one's easy to fill.
Keywords: 916, all
NH
Transcript Highlights:
  • Chairman, as you and the committee know, my regulatory philosophy is that government intervention in
  • </c> and the committee know, my regulatory and the committee know, my regulatory philosophy<03:36:17.200
  • no real regulatory tools to make any of these risk pools charge accurately recommended contributions
  • no real regulatory tools to make any of these risk pools charge accurately recommended contributions
  • </c><04:38:41.039><c> insolveny</c> regulatory protection against insolveny regulatory protection against
Keywords: 928, house, all
Summary: The committee first heard Senate Bill 47, sponsored by Sen. Regina Birdsell at the request of the Insurance Department. The bill would codify the department’s interpretation that a birth mother’s health insurance is the primary coverage for a newborn, unless the mother has no insurance or coverage under an employer-sponsored plan. Birdsell and Insurance Commissioner DJ Benton Court said the measure is a clarification of existing practice and intended to protect vulnerable newborns; a question from Rep. Miles clarified that if a young woman is on her parents’ policy, the newborn would generally be covered under that family coverage. The hearing on SB 47 was then closed. The committee then took up Senate Bill 121, introduced by Grant Bosi for Sen. Kevin Avard, which would require insurers to notify the Insurance Department when they stop writing an entire line of business or, in some cases, Medicare Advantage plans. Commissioner Benton Court said the bill arose from disruption in the Medicare Advantage market, where consumers, brokers, and the department were confused by carriers changing or ending offerings; he said the department wanted a simple notification requirement so it could better advise consumers. Members discussed network adequacy, county-based service areas, and the fact that the bill would make notice a condition of licensure, with possible fines or license action for noncompliance. Witness Paula Rogers of AHIP said her group supported the bill if amended, and the department indicated it would support a change from a 120-day notice period to 90 days to align with state rules; the committee planned to work on an amendment in subcommittee. Finally, the committee heard Senate Bill 247, introduced by Rep. Brian Cole, which would prohibit network exclusion of pharmacies that refuse to dispense prescriptions when PBM reimbursement is below acquisition cost. Cole argued the bill is meant to stop pharmacies from being forced to sell drugs at a loss, describing PBMs as middlemen and saying the measure is a compromise that protects local pharmacies. Members questioned whether consumers would pay more and whether pharmacies voluntarily enter PBM contracts; Cole responded that the bill would let pharmacies refuse unprofitable fills while consumers could still obtain the drug through mail order or other channels. He also said the issue has changed over time because the practice now affects a much larger share of generics and is concentrated among a few PBMs. The hearing remained open as questions continued, with no vote taken in the excerpt.
FL

Florida 2026 4th Special Session

February 3, 2026 - 02:30 PM

Transcript Highlights:
  • Florida Home Program, bolsters consumer protection standards for public adjusters, improves the regulatory
  • efficiency for spending and contracting on behalf of the state, and makes necessary modernizations to
Summary: The Insurance and Banking Subcommittee met with a quorum present and heard four bills. HB 1231, relating to final disposition, funeral, and cemetery services, was presented as a consumer protection and workforce modernization measure. After questions about hospice/funeral provider exclusivity, direct disposal licensing, causes of action, and funeral director/embalmer licensure, the bill was amended by strike-all to remove some provisions and add authorization and regulation of natural organic reduction. Support came from funeral industry representatives, and the bill was reported favorably with the committee substitute. HB 943 would require Citizens Property Insurance Corporation to create a commercial lines clearinghouse by January 1, 2027, to move certain commercial residential and other commercial risks into the private market while maintaining current eligibility rules. The sponsor and members discussed Citizens’ remaining commercial exposure, surplus lines participation, and carrier financial-strength guardrails. A strike-all amendment conforming to the Senate version and making technical corrections was adopted, and the bill passed favorably with the committee substitute after supportive debate from members. HB 1221, a Department of Financial Services bill, was described as streamlining DFS processes, improving licensing, updating the My Safe Florida Home Program, strengthening public adjuster protections, and modernizing unclaimed property rules. Three amendments were adopted: notice before a My Safe Florida Home application is deemed abandoned, removal of a misdemeanor disclosure requirement for certain licensure applicants, and a provision allowing public officials to appoint or promote relatives to firefighter positions through a competitive process in a collective bargaining agreement. Testimony was generally supportive, including from firefighters and unclaimed-property claimants’ representatives, and the bill was reported favorably with a committee substitute. HB 99, concerning reinsurance intermediary managers, would exempt certain underwriting managers handling limited facultative reinsurance business from the intermediary manager statute and instead require an agency license. With no public testimony or debate, the bill was reported favorably. The meeting then adjourned.
TX

Texas 89th 2nd C.S.

Agriculture & Livestock May 14th, 2025

Agriculture & Livestock

Transcript Highlights:
  • industry and others ways that we can get food directly to the consumer, um, more, um, readily and efficiently
  • Uh, we have you registered as Philip Wright, administrator for regulatory affairs, representing the Texas
CO

Colorado 2026 Regular Session

Colorado House 2026 Legislative Day 029 Feb 11th, 2026

Colorado House Floor Meeting

Transcript Highlights:
  • So believe it or not, this is actually to me about efficiency.
  • So believe it or not, this is actually to me about efficiency.
  • We should not be paying efficiency.
  • </c><00:40:50.560><c> across</c> tracking and more efficiencies across tracking and more efficiencies
  • </c> Department of Regulatory Agencies. Department of Regulatory Agencies. &gt;&gt; Report.
Keywords: 981, all
CA
Transcript Highlights:
  • We have a proposal related to Medi-Cal efficiencies, a General Fund reduction of $68 million in 2026-
  • operational improvements and efficiencies.
  • And a lot of the efficiencies that are proposed here...
  • And so the contract is to provide regulatory oversight for those county by the county staff to oversee
  • And so the contract is to provide regulatory oversight for those county by the county staff to oversee
Summary: The committee first heard May Revision child care and human services items. The Department of Child Support Services described two technical adjustments, which the analyst supported. The Department of Social Services then walked through child care proposals, including a reduction in federal and Proposition 64 funding absorbed through a shift from General Child Care to the Alternative Payment program, a 2.01% child care COLA, disaster-related infrastructure grants, a new administrative support cost structure for Alternative Payment agencies, the removal of prospective pay funding after a federal rule change, a reappropriation for existing infrastructure grants, and estimates of unspent child care funds. The Legislative Analyst’s Office recommended asking for more justification for shifting reductions to CAP, supported the COLA reduction but wanted consistency across programs, recommended removing prospective pay funding, opposed the administrative cost shift, and suggested further review of disaster grant alignment. Members pressed the administration on why more slots would be cut for the same savings, why the COLA was reduced, and whether the administrative percentage would grow over time. The administration said the changes were intended to avoid disrupting currently enrolled families, reflect point-in-time relinquishments and unspent funds, and stabilize contractor operations. Public commenters, including providers, advocates, and county representatives, urged full COLA funding, rejection of child care slot reductions, preservation of prospective pay, and continued investment in child care infrastructure and access. The subcommittee then recessed before moving to health items. In Part B, the Department of State Hospitals presented its May Revision proposals, including a central utility plant replacement project at Metropolitan State Hospital, funding for a continuum electronic health record system, reduced county bed billing authority to reflect phase-in of additional LPS beds, limited contract exemption authority for online clinical subscription services, reversion of prior-year unspent operating funds, and a workforce development proposal to use Behavioral Health Services Act funds instead of General Fund for training programs. The department said the EHR would modernize records and improve continuity of care, and that the contract exemption would prevent delays in essential clinical information services. No votes were taken in the excerpt provided.
CA

California 2025-2026 Regular Session

Assembly Health Committee Jun 9th, 2026

Transcript Highlights:
  • sure everyone understands our committee procedures to ensure we maintain order and run a fair and efficient
  • within a plan's purview and is based on clinical care guidelines, actuarial considerations, and regulatory
  • Allowing farmers to be more efficient in creating more food at a lower cost is not partisan.
  • Efficient in creating more food at a lower cost is not partisan, but they have taken a wrecking ball
  • There is amazing research going on about wildfires and how do we more efficiently, effectively, and more
Summary: The Assembly Health Committee heard several bills on June 9. SB 1023 by Senator Laird would require insurers that cover injectable HIV PrEP under the medical benefit to also cover it through the pharmacy benefit, with supporters saying the change would reduce reimbursement delays and expand access, while health plans opposed it as an unnecessary mandate that interferes with benefit design. SB 964 by Senator Smallwood-Quivas would limit prior authorization for certain dose or frequency adjustments to covered medications, especially for chronic complex conditions; medical supporters said it would prevent harmful delays in care, while insurers argued it weakens safety and utilization controls. SB 1323 by Senator Rubio, as amended, would strengthen protections for people in immigration custody receiving medical care by requiring hospitals and facilities to inform staff how to respond to requests and allowing patients to notify family members of their location; it passed with one no vote. SB 1099 by Senator Reyes would clarify local governments’ authority to provide state and local public benefits to all residents under federal PRWORA rules, with supporters saying it would reduce legal uncertainty for safety-net services; it passed, though one member later changed a vote to no on the add-on roll call. The committee also took up SB 895 by Senator Wiener, a proposed $12 billion science research bond for the November ballot that would create a California scientific research funding institute. Supporters from UC, UAW, hospitals, and advocacy groups said the measure would help offset federal cuts, protect research jobs, and sustain California’s leadership in biomedical and other research; there was no opposition, and the bill passed on a party-line style vote with two no votes. SB 944, also by Senator Wiener, would stabilize Medi-Cal coverage for acupuncture, which supporters described as a cost-effective, non-pharmacological treatment for pain and other conditions that has repeatedly been threatened in the budget process; it passed unanimously. The committee also approved consent items SB 918 and SB 1202, and later cleared the remaining measures on call after roll votes and add-on votes were taken.
WA

Washington 2025-2026 Regular Session

House Finance Mar 4th, 2026 at 08:00 am

Finance

Transcript Highlights:
  • The work we are doing is usually efficiency upgrades, lighting retrofits, heating and cooling retrofits
  • This bill adds new regulatory requirements.
  • companies and their tenants to upgrade servers and energy infrastructure with the most modern and efficient
  • When a facility refurbishes, they will get new and modern technology that is more energy efficient.
  • So that new technology is more energy efficient and allows them to get more out of that existing facility
Keywords: 904, all
WA

Washington 2025-2026 Regular Session

Senate Transportation Feb 2nd, 2026

Transcript Highlights:
  • directly with transit riders and work across the transportation system to ensure safe, on-time, and efficient
  • directly with transit riders and work across the transportation system to ensure safe, on-time, and efficient
  • the state is in with respect to the budget, and we respect and understand the need to identify efficiencies
  • Our regulatory function of setting tolls and ferry fares is strengthened by the fact that we serve as
  • challenges that the state is facing and appreciate the need to look for all ways to provide for efficiency
Summary: The Senate Transportation Committee held public hearings on several bills. Substitute Senate Bill 6066 would authorize counties, cities, towns, and WSDOT to designate crash prevention zones on roads with repeated serious or fatal collisions, require public hearings and engineering/traffic studies, increase enforcement, add a $73 penalty for certain infractions in signed zones, and dedicate those funds to zone-related safety work. The prime sponsor and Pasco officials cited repeated crashes on U.S. 395 and U.S. 12; supporters said the bill would help address dangerous corridors, while one member of the public argued it was unnecessary and duplicative. The committee then heard Senate Bill 6253, which would make labor-recommended seats on public transportation benefit area boards voting members while limiting participation in executive sessions on labor and personnel matters. Labor representatives and transit workers supported the change as giving frontline employees a meaningful voice, while Washington Policy Center opposed it, warning of conflicts of interest and reduced accountability. The committee also heard Senate Bill 6311, which would require continuous, accessible pedestrian passage during certain construction projects near hospitals, parks, and school zones, authorize inspections and stop-work orders, and direct WSDOT to adopt rules for reroutes and detours. Cities and counties said they support the safety goal but want more flexibility and less risk of added cost or liability; disability and transit advocates strongly supported the bill. Senate Bill 6262 would raise the transportation benefit district vehicle-fee exemption from 6,000 pounds to 9,000 pounds for certain trucks, allowing local districts to charge heavier vehicles a flat fee; Spokane, Spokane Valley, Port Orchard, and AWC supported it as a fairness and pavement-preservation measure, while several members of the public opposed it as another tax increase. Finally, Senate Bill 6335 would narrow and revise the statutory responsibilities of the State Transportation Commission, removing some planning and outreach duties while retaining toll, ferry fare, and other functions. Local governments, ports, and commission members opposed the bill, arguing the commission provides independent statewide planning, public input, and coordination; the sponsor said the goal was to eliminate duplication and focus the commission’s role. No votes were taken, and the committee adjourned after the hearings.
ID

Idaho 2026 Regular Session

Agenda Feb 2nd, 2026

Resources and Environment

Transcript Highlights:
  • We improve efficiency in water because we don't have to check it up so high, so we save water, and most
  • We were funded on this project from the canal efficiency program and the regional water sustainability
  • pump-back system makes good sense or where we can put total canal control on a lateral and make more efficient
  • back system makes good sense or where we can put total canal control on a lateral and make more efficient
  • these rules allow the opportunity for the department to expedite approval and therefore reduce the regulatory
Keywords: 989, all
Summary: The committee heard a series of presentations on Idaho water infrastructure and management projects funded through state and federal programs. Paul Arrington of the Idaho Water Users Association opened by describing statewide water challenges and arguing that recent legislative investments are helping water users address aging infrastructure, drought, and changing demand before curtailment becomes necessary. Several water districts then described specific projects, including the Nampa-Meridian Irrigation District’s $21 million Ridenbaugh headworks replacement, the Boise River Water Master’s Treasure Valley Water Supply Project to improve monitoring and modeling of declining return flows, the Twin Falls Canal Company’s canal lining and automation work, Bingham Groundwater District’s monitoring wells and groundwater-to-surface-water conversions, and Fremont-Madison Irrigation District’s telemetry, pipeline replacement, canal automation, and related projects. Members asked questions about costs, timelines, seepage, aquifer impacts, and whether lining canals reduces recharge, and presenters generally emphasized intentional water management, mitigation, and the need to balance surface and groundwater systems. The committee then took up rule dockets. It approved the revised Shoshone-Bannock tribal water supply bank rules after testimony from the Department of Water Resources and a tribal representative, with the department explaining that the revisions were developed through consultation and public comment and would streamline and clarify the rules while preserving the tribe’s ability to lease and rent stored water. The committee also approved revised stream channel alteration rules, which the department said would update definitions, add standards for permanent structures, rock riprap planting, and bioengineering, and remove outdated or duplicative language while preserving expedited review for common projects. In both cases, members asked brief clarifying questions, and the rules were adopted by motion without opposition. The committee then deferred the third rule docket to another day and adjourned.
WA
Transcript Highlights:
  • costs, costs for capital upgrades, fund sources used, as well as any potential savings from energy efficiencies
  • LCB's regulatory approach limits cannabis production by limiting the canopy that each producer license
  • identify the specific data elements that would be needed to determine production and sales levels and efficiently
  • We feel that this is part of our first step towards efficiently addressing the issues that JLARC highlighted
  • would be, would you be doing a complete evaluation of the responsibilities to maybe become more efficient
Summary: At the May 14, 2025 JLARC meeting, members approved the January 9 minutes and adopted the 2025–27 biennial work plan with a minor typo correction. Staff reviewed the new work plan studies, including a drug take-back program fee/expenditure review due in December 2025 and a state energy performance standard compliance review due in June 2027, and noted JLARC’s recent session activity, including several bills passed related to JLARC work and recommendations. The committee then heard a preliminary cannabis market study showing Washington businesses likely produced two to three times more cannabis than retailers sold in 2023. Staff and RAND said LCB’s data systems are incomplete and unreliable, limiting regulation, tax verification, and diversion tracking; they recommended that LCB submit a plan by year-end for collecting accurate data by the end of 2026. Members and LCB discussed the long timeline for a new traceability system, the causes of missing sales and weight data, overproduction, diversion, and the social equity program’s effect on producer licenses. JLARC also presented a preliminary hospital oversight report concluding that the Department of Health is late on many hospital inspections, does not verify third-party inspection standards, does not review adverse health event correction plans, and could make hospital data more accessible. The committee discussed fee funding, language access, and inspection timing, and DOH said it would work on a strategic plan and continue coordinating with JLARC. Members also heard a preliminary report on the public records survivor exemption, which found agencies are using it but need more guidance; JLARC recommended keeping the exemption and having the Attorney General provide additional training. Finally, the committee approved the DDA processes and staffing final report for distribution, which recommended performance metrics, stronger data quality controls, and workforce planning; DDA concurred. JLARC also introduced proposed study questions for a future DCYF juvenile rehabilitation review focused on safety, security, programs, staffing, education, and contraband, and the meeting adjourned after members asked about scope and facility conditions.
TX

Texas 89th 2nd C.S.

Ways & Means May 5th, 2025

Ways & Means

Transcript Highlights:
  • Um, in today's digital age, access to standardized data is crucial for efficiency, transparency, and
  • By adopting a standardized format, the state can improve efficiency, enhance public trust, and ensure
  • Second, HB 5217 improves the program's efficiency by codifying recent comptroller rule changes that streamline
  • on compliance, and half of those surveyed are concerned that if their organization grows, their regulatory
  • Thank you Chair and members, and I think we're all in the business of becoming more efficient in the
Bills: SB 4, SB 23, SJR 2
TX

Texas 89th Regular

Ways & Means May 5th, 2025

Ways & Means

Transcript Highlights:
  • In today's digital age, access to standardized data is crucial for efficiency, transparency, and ease
  • By adopting a standardized format, the state can improve efficiency, enhance public trust, and ensure
  • The bill aims to enhance the program's efficiency by codifying recent comptroller rule changes that streamline
  • Furthermore, half of those surveyed are concerned that if their organization grows, their regulatory
  • Members, I think we're all in the business of becoming more efficient in the government, so I request
TX

Texas 89th 2nd C.S.

Intergovernmental Affairs Apr 15th, 2025

Intergovernmental Affairs

Transcript Highlights:
  • that it's a well regulated, regulated, and you've, you've kind of attested to the fact that the regulatory
  • This bill aims to eliminate the redundancy and ultimately facilitating more efficient and effective collaboration
  • The cooperation and efficiency in our fire code enforcement process while respecting the autonomy of
  • This will facilitate more efficient and effective collaboration among authorities having jurisdiction
  • House Bill 1701 represents a major improvement in our ability to efficiently and consistently enforce
MN

Minnesota 2025-2026 Regular Session

Human Committee Meeting - 2025-04-03

Human Services Finance and Policy

Transcript Highlights:
  • Section 25 from the DHS policy bill requires an opioid treatment program to meet statutory and regulatory
  • people utilizing waivers would reduce bottlenecks in the system and allow DHS to focus on improving efficiency
  • Reducing complexity and increasing efficiencies of the MinChoices assessment is essential as need continues
  • These ideas have been discussed as part of a MnChoices Efficiency Sub-Work Group that included county
  • This bill is urgently needed to allow counties to serve more residents in a timely, efficient, and effective