Video & Transcript Research : 'call processing goals'
Page 149 of 500
TX
Transcript Highlights:
- We'll call roll and vote when we get a quorum.
- The clerk will call the roll. Chairman... Hold up. The clerk will call the roll. Chair McAamel.
- type of process.
- What have you all set as your mission, some goals that you're working on?
- What have you all set as your mission, some goals that you're working on?
Summary:
The Senate Committee on Nominations held its final nomination hearing of the session and considered three nominees: J.B. Goodwin for the Texas Real Estate Commission, Courtney Yaltman for the Public Utility Commission of Texas, and Thomas Gleason as PUC chairman. Goodwin described his long career in real estate and charitable work, and senators questioned him extensively about the Real Estate Commission’s self-directed, semi-independent status, housing affordability, institutional homebuyers, property insurance costs, disclosure issues, and the Burnett v. National Association of Realtors case. Yaltman and Gleason were questioned about PUC oversight of ERCOT, post-Winter Storm Uri reforms, utility resilience and vegetation management after Hurricane Beryl, water and telecommunications oversight, staffing and transparency, and rising infrastructure and utility costs.
Much of the discussion focused on housing and utility affordability, with several senators urging the nominees to keep consumer protection and public trust at the forefront. Goodwin said housing affordability and large-scale investment purchases were not within the Real Estate Commission’s direct purview, though he supported further study. Yaltman and Gleason said the PUC had increased oversight of ERCOT, improved communication and accountability with utilities, and was working on resiliency plans, rate-setting issues, and infrastructure planning while trying to avoid overburdening ratepayers.
The committee first voted to favorably report nominees left pending from the May 5 agenda by a 6-0 roll call vote. After public testimony was opened and closed, the committee then voted on the nominees heard that day and favorably recommended all three to the full Senate for confirmation by a 7-0 vote. The committee then recessed subject to the call of the chair.
TX
Transcript Highlights:
- And the chair calls Tom Ayers. Mr.
- The chair calls Renzo Soto.
- The Chair calls Jesse Blakely. Mr. Blakely.
- To bring a case earlier on in the process.
- The Chair calls Louise Soberon. Mr.
Bills:
HB5621, HB4904, HB5067, HB5076, HB5081, HB5354, HB4862, HB3847, HB4088, HB4157, HB2966, HB2287, HB4203, HB4803, HB4737, HB5093, HB783, HB5411, HB4281
Keywords:
HB 5621, consumer protection, Deceptive Trade Practices Act, DTPA, Business & Commerce Code, attorney general, consumer protection division, district attorney, county attorney, local prosecutor, civil investigative demand, CID, voluntary compliance, financial institution records, bank records, privacy, protective order, in camera review, trade secrets, insurer
CA
California 2025-2026 Regular Session
Assembly Budget Subcommittee No. 3 on Education Finance May 19th, 2026
Transcript Highlights:
- It's called restoration.
- public process.
- It's called the CEA.
- It's called the CEA.
- It's a process that's a very community-involved process.
Summary:
The committee heard an overview of the May Revision’s Proposition 98 changes for K-12 and community colleges. The Department of Finance said the minimum guarantee rises by $6.4 billion over the Governor’s Budget across the three-year window, with higher guarantees in each year, full payment of the prior settle-up, and larger deposits into the school rainy-day fund. The LAO said the revenue and LCFF updates were reasonable, but urged caution about the settle-up approach and recommended using more of the available funding to protect ongoing programs and build budget resilience. Members focused heavily on the size of the proposed $3.9 billion settle-up, the $10.3 billion reserve deposit, declining K-12 enrollment, and how much of the new funding should be ongoing versus one-time.
The committee then reviewed the community colleges portion of the budget. Finance described the May Revision’s higher SCFF COLA, additional funding for enrollment growth, a student support block grant, apprenticeship adjustments, and continued funding for deferred maintenance, Calbright, Common Cloud, and credit for prior learning. The Chancellor’s Office supported the core investments but asked for more funding for enrollment growth, changes to the growth formula, and a COLA for Student Equity and Achievement. The LAO recommended prioritizing the statutory COLA increase, noted that more than half of districts are already above current-year growth targets, and said the new adult learner demonstration project should be rejected because districts already have tools to support similar services. Members also discussed a $52 million current-year apportionment shortfall, which Finance said was discovered too late for the May Revision and would need to be addressed later.
Finally, the committee took up the proposed implementation of the federal Workforce Pell program. Finance proposed one-time funding for the California Student Aid Commission and Cradle to Career to build eligibility and data systems, along with trailer bill changes to set up state approval processes. CSAC said the program is promising but highly complex, that California lacks the needed infrastructure, and that the state will need emergency regulations, data linkages, and ongoing funding beyond the one-time proposal. The LAO agreed that some initial funding is needed but warned that the amounts and ongoing costs remain uncertain and that the Legislature should carefully draft the trailer bill language. Members asked about timing, other states’ actions, and how the state would ensure the program is ready for students and institutions.
TX
Transcript Highlights:
- call wait times and percentage of calls answered.
- call wait times and percentage of calls answered.
- at the call center.
- It’s the same process.
- per day. 22,000 calls and we have 80 FTEs, 71 that answer these calls.
Bills:
SB 1
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Children, Families and Persons with Disabilities Jun 21st, 2026 at 01:00 pm
Joint Committee on Children, Families and Persons with Disabilities
Transcript Highlights:
- The police were called.
- Staying virtual, we're going to call Shreya Tripathy. We're going to call Shreya Tripathy.
- Up next, we're going to call Christine Hubbard.
- SDM is a policy designed to prevent abuse and has more built-in safety goals than the current process
- She needs patience and time to process.
Summary:
The Joint Committee on Children, Families and Persons with Disabilities held a hybrid hearing focused largely on DDS-related bills, with chairs Kennedy and Livingstone outlining strict time limits, accessibility procedures, and a 5 p.m. stop to preserve ASL and CART services. The committee heard testimony on several measures, including a bill from Sen. Mike Moore to create a centralized electronic education records system for students in out-of-home placements, which supporters said would improve communication, preserve IEP continuity, and reduce missed services. Paul DePaulo also testified in support, describing the educational and justice-system harms that can follow when foster youth do not receive coordinated records and supports.
A major portion of the hearing centered on H. 242/S. 149, a bill to enhance standards of care for people with autism and intellectual and developmental disabilities. Rep. Garballey and many advocates, parents, clinicians, and disability leaders supported the bill, saying it would require provider training, statewide standards, and better emergency department practices to reduce misdiagnosis, trauma, and unnecessary ER boarding. Testimony described sensory and communication barriers in medical settings, lack of provider training, and the need for continuing education and license-related requirements. Related testimony also supported H. 213/S. 111, which would improve access to behavioral health services for children involved with state agencies by requiring better discharge planning, coordination with hospitals and agencies, and more appropriate post-hospital placements.
The committee also heard strong support for H. 256/S. 102, requiring universal changing stations in public buildings, from parents, advocates, and the Massachusetts Developmental Disabilities Council. Witnesses said current restroom accommodations often force unsafe or undignified changes on floors, in cars, or in inaccessible spaces, and argued the cost of adding changing stations to new or renovated buildings would be modest compared with the benefits to dignity, safety, and community access. Another major topic was H. 261/S. 155 on supported decision-making agreements for certain adults, which supporters described as a less restrictive alternative to guardianship that preserves autonomy while providing trusted support. Finally, testimony on Tommy’s bill (S. 168/H. 282) described a preventable death after a hospital discharge and urged clearer communication and training requirements for residential staff handling life-sustaining equipment; the bill was presented as a safeguard for people with disabilities relying on such equipment.
NH
New Hampshire 2025 Regular Session
House Environment and Agriculture (05/13/2025)
Transcript Highlights:
- >
offered <00:15:16.079>in so-called concerns are offered in so-called concerns are offered - When I first saw this, I process.
- They call them barn other committees.
- , We I think even if we meet our goals, We I think even if we meet our goals, we're<00:34:09.760>
- <00:34:44.560>
Oh, important part of this process? Oh, important part of this process?
Summary:
The Environment and Agriculture Committee held a hearing on a non-germane amendment to SB 302, a Senate bill originally requiring background checks for solid waste and hazardous waste facility owners. Representative Patenza explained that the amendment was intended to preserve and separate out language developed for the governor’s budget proposal and HB 2 concerning a solid waste facility site evaluation committee, a moratorium, and related public-benefit/site-benefit provisions, so the policy would still have a vehicle if the budget language did not advance. He said the proposal reflects extensive work by the House, the governor’s office, and DES, and he was open to further changes to align with any budget conference committee outcome.
Dr. Adam Finkele testified in support of the amendment and the underlying site evaluation concept, arguing that landfill siting decisions should be based on cost-benefit analysis that includes public harms, local impacts, and regional impacts rather than only private benefits. He praised the committee process and prior legislation requiring agencies to respond substantively to public comments, and said the new language improves on the governor’s version by moving the committee’s review earlier in the process and requiring more complete application information, including alternatives and impacts on nearby wells and aquifers. He also supported a three-year moratorium on new landfill applications, saying it would give the state time to address leachate, PFAS, waste reduction, and weak siting rules.
Members asked about possible conference committee changes, the value of having a separate review body, and whether the new rules would invite litigation. Dr. Finkele said he would likely sue over the rules because he считает them too weak, but also said the legislature could fix the problems through other bills such as HB 77. He acknowledged that the site evaluation committee is not a perfect solution, but said it is a useful intermediate step between the agency and the courts and likely would meet only rarely if capacity need remains the main trigger for future landfill decisions. No vote or final action was taken during the hearing.
HI
Hawaii 2025 Regular Session
House Chamber - Wed Apr 30, 2025, 9:00AM HST - Day 59
Hawaii House Floor Meeting
Transcript Highlights:
- Okay, if there are no further introductions, I'd like to call a recess subject to the call of the chair
- Subject to the call of the Recess. Subject to the call of the chair.
- Recess subject to the call of measure. Recess subject to the call of the<03:29:41.520>
chair. - control this process don't apply here. control this process don't apply here.
- , obviously important and timely goals, obviously important and timely goals, but<05:46:23.360>
CA
California 2025-2026 Regular Session
Senate Local Government Committee Jun 17th, 2026
Local Government
Transcript Highlights:
- So we're not asking for a special process or any individual process.
- On call. On call. File item number 3, AB 1578.
- On call. The vote is 3-2, and the bill is on call. File. Item number 4.
- It is on call, 4-1. File item number 9. 4-1. It was on call. 4-1. File item number 9, AB 1997.
- Okay, it was on call. Okay, thank you, everybody. Call. Okay. Thank you, everybody. I know.
CA
California 2025-2026 Regular Session
Senate Governmental Organization Committee Jun 23rd, 2026
Governmental Organization
Transcript Highlights:
- by the so-called responsible citizens.
- Madam, please call the roll.
- Madam Secretary, please call the roll.
- Madam Secretary, please call the roll. We're lifting calls on the consent calendar.
- That was the goal of that bill.” “That was the goal of that bill.
MN
Minnesota 2025-2026 Regular Session
House State Government Finance and Policy Committee 3/5/26
State Government Finance and Policy
Transcript Highlights:
- And um a roll call has been requested. A roll call will be given. Any final comments?
- ask for a roll call on this. ask for a roll call on this.
- call will be granted. call will be granted.
- A roll call has been granted. >> Thank you. A roll call has been granted.
- We have six goals.
Keywords:
civil rights, law enforcement, federal collaboration, accountability, state law, immigration enforcement, economic impact, Operation Metro Surge, study, appropriation, local government, Legislative Commission on Legislative Security, legislator security, elected official security, staff security, statehouse security, capitol security, legislative district safety, political violence prevention, threat assessment
Summary:
The committee first attempted to approve minutes from February 24 and March 3, but members identified multiple spelling errors in names, so approval was held and the motion withdrawn. The committee then took up House File 3477, a bill by Representative Long proposing a civil remedy for constitutional violations by government actors, including federal actors. An author’s amendment (A4) was adopted to remove a subdivision and clarify retroactivity. In discussion, members raised concerns about Supremacy Clause and immigration-related issues; the author responded that the bill applies evenly to state and federal actors and is meant to enforce constitutional rights, not immigration law. After debate, the motion to re-refer the bill to the general register failed on a 6-7 vote, with one member excused.
The committee next heard House File 3480, authored by Representative Howard, which would commission an independent economic impact study of Operation Metro Surge. An A2 amendment was adopted to add a dollar amount for the study and clarify timing. Representative Howard said the study would help the legislature understand statewide impacts and noted reported harm to businesses, child care, schools, and local governments. Testimony in support came from Laura Santiago, reading a statement from Christopher Gomez of Willmar, who described ICE agents entering his family’s restaurant, the detention and deportation of family members, and resulting business losses. Rachel Ser, Minneapolis emergency management director, cited a preliminary city assessment estimating major impacts including food insecurity, lost wages, business revenue losses, hotel cancellations, and rental assistance needs. Some members questioned the cost and usefulness of the study, while others said suburban and greater Minnesota communities also wanted the data. The transcript ends during continued discussion of the bill.
TX
Transcript Highlights:
- The Chair calls Chris Jones. Mr.
- The Chair calls Philip English.
- The Chair calls Howard.
- The Chair calls Ray Tipton.
- The chair calls Kyla Cole.
Keywords:
workers' compensation, municipal construction, bidding requirements, small municipalities, contracting policies, first responders, PTSD, mental health, emergency services, medical expenses, injury claims, insurance carriers, opportunity youth, workforce development, employment, education, federal funds, employment discrimination, immunity waiver, public employees
CA
California 2025-2026 Regular Session
Assembly Education Committee Mar 18th, 2026
Transcript Highlights:
- Secretary, can you call the roll? File Item 1, AB 1581.
- Secretary, can you please call the roll?
- It is on call. The bill has four votes. It is on call. Thank you.
- Madam Secretary, please call the roll.
- It is on call. We have several bills on call.
Summary:
The Assembly Education Committee met without a quorum at first and began as a subcommittee, with the chair outlining hearing procedures and several bills on consent. The committee heard and advanced AB 1581, which would improve collection of tribal affiliation data for California students so Native students are more accurately counted and better served; supporters said current systems undercount Native students and erase their needs. AB 1586 also passed, requiring school resource officers who volunteer to carry naloxone to receive opioid overdose response training every two years; supporters emphasized student safety and the need for rapid response to overdoses on campus, while one school employees’ group raised concerns about retaliation protections for non-volunteers. Both bills were moved do pass as amended to Appropriations, with roll calls held open for absent votes.
The committee then approved AB 1943, which updates school notices about secure firearm storage by making the information clearer, more visible, and more likely to reach families at key moments such as counseling or discipline interventions. Supporters from gun violence prevention groups, educators, and parents argued that many school shooters obtain guns from home and that plain-language, digital, and timely notices could help prevent child deaths and suicides; the author shared a personal story about a child accessing a gun at home. AB 1792 also advanced, directing the Instructional Quality Commission to consider updating health education to address digital safety issues such as deepfakes, extortion, grooming, and AI-generated exploitation; supporters said students need instruction that reflects modern online risks, while an opponent objected to language referencing LGBTQIA+ and gender-diverse students. AB 1653 passed as well, adding heat-illness guidance to the health framework after a young Girl Scout described students suffering during extreme heat and not recognizing symptoms.
Later, the committee approved AB 1861, which would require the California Department of Education to create a public database of special education investigation reports with personal information redacted; supporters said families need better access to complaint outcomes and accountability, while an opposition witness warned of unintended consequences, misuse of incomplete information, and added burdens on districts. AB 1721 also moved forward, creating a stakeholder work group to review and streamline school safety plan requirements so plans remain practical and focused on emergency preparedness. AB 1631, which would make kindergarten mandatory, received mixed testimony: supporters argued it would help close achievement gaps and improve readiness, while opponents framed it as an intrusion on parental choice; the bill was held on call after a split vote. Finally, AB 1809, extending job order contracting authority for school and community college districts, was also held on call after opposition from contractors who argued project labor agreement requirements raise costs and reduce competition. The committee then began hearing AB 1659, aimed at improving transitions for court school students back to their home districts, with testimony describing re-enrollment barriers and the need for a designated district contact.
CA
Transcript Highlights:
- goals.
- Place that on call. Assembly Member El-Hawari. Puevis aye. 6.0. Place that on call.
- On call? Nine to zero. We'll place that on call. We'll go to file item number two.
- Assistant, please call the absent members. Assistant, please call the absent members.
- On call. 10-0 on call. If you have voted on all the bills, you are good to go.
FL
Florida 2025 Regular Session
Appropriations Committee on Agriculture, Environment, and General Government Jan 15th, 2025
Transcript Highlights:
- We need to set goals we need to collect as we understand it.
- Do they still meet the goals that they still improve water quality.
- The owner name all the Chris, all that stuff behind the scenes and it slows down the process of the process
- And so we're in the process. We're finalizing this dashboard now.
- Part of our scientific process.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Municipalities and Regional Government Jun 21st, 2026 at 01:00 pm
Joint Committee on Municipalities and Regional Government
Transcript Highlights:
- It greatly helps our process.
- The lieutenant governor called double poles not very sexy.
- The lieutenant governor called double polls not very sexy.
- It’s just the need for us to have more efficient processes.
- It's called the National Joint Utilities Notification Database.
Summary:
The hearing focused on Governor Healey and Lt. Gov. Driscoll’s Municipal Empowerment Act, with administration officials and municipal leaders broadly supporting the bill as a package of tools to help cities and towns manage rising costs, staffing shortages, and service demands. The administration highlighted procurement reforms, including raising Chapter 30B advertising thresholds, clarifying cooperative purchasing, and removing the Commbuys notice requirement; permanent authority to amortize emergency-related deficits over three years; expanded authority and enforcement for removing double poles; continued flexibility for hybrid and remote public meetings; regionalization options such as regional boards of assessors and intermunicipal agreements; cybersecurity reporting to EOTSS; and several local revenue options and other municipal finance changes. They said the bill was shaped by listening sessions with municipal officials and was intended to increase flexibility, efficiency, and stability without imposing broad mandates.
Committee members asked about regionalization, cybersecurity costs, Commbuys, hybrid meetings, and double poles. Administration witnesses said cybersecurity reporting would help the state target resources and that existing Community Compact and capital grant programs, including IT and municipal fiber funding, could support local needs; they said EOTSS would absorb reporting within existing resources. On procurement, they said the Commbuys notice change would be optional and that other public notice methods would remain available. On hybrid meetings, they emphasized flexibility for different types of boards and the burdens a one-size-fits-all mandate could create for small towns and volunteer boards. On double poles, they said the bill’s main change from last session was to give utilities more time and improve the removal process while keeping enforcement mechanisms aimed at speeding removal rather than raising revenue.
The Massachusetts Municipal Association, MAPC, the Pioneer Valley Planning Commission, and multiple mayors and town managers testified in support. They described the bill as a practical modernization measure that would help local governments operate more efficiently and respond to fiscal pressure. Witnesses from Northampton, Lynn, Gardner, Cambridge, Franklin, North Andover, Manchester-by-the-Sea, and Ashland praised the hybrid meeting provisions, procurement changes, regional service-sharing, and emergency deficit amortization. Several also urged adoption of local revenue tools, including meals and lodging tax options and other local fees, as ways to preserve services and staffing. No votes were taken during the hearing.
KY
Kentucky 2025 Regular Session
House Standing Committee on Postsecondary Education (3-4-25)
Transcript Highlights:
- It's called *Place Not Race*.
- It's called *Place Not Race*.
- It's called *Place Not Race*.
- It's called *Place Not Race*.
- It's called *Place Not Race*.
Summary:
The House Standing Committee on Postsecondary Education met to consider House Bill 4, relating to postsecondary education. Before taking up the bill, the committee adopted a committee substitute. The substitute removed language creating a private right of action and immunity provisions, added a definition of “indoctrinate,” revised language tied to the Attorney General, and added a new section directing the Auditor of Public Accounts to review compliance every four years. If an institution is found out of compliance, it would have 180 days to cure the issue or become ineligible for formula funding increases in the following fiscal year, with an opportunity to petition the Attorney General. The substitute also added language barring licensing authorities from requiring diversity, equity, and inclusion training as a condition of initial or renewal licensure.
Representative Decker presented the bill as an effort to end what she described as unconstitutional DEI practices in Kentucky’s postsecondary system and to refocus colleges on academic instruction, equal opportunity, and affordability. She argued that DEI offices and initiatives have cost taxpayers heavily and have not improved enrollment outcomes for low-income and underrepresented students. Michael Frasier, testifying in support, framed the bill as an equal-protection measure rather than simply an anti-DEI bill, saying it targets preferential treatment and discrimination while exempting traditional civil-rights compliance offices such as Title IX, disability, and other anti-discrimination functions. He also argued that the bill aligns with recent U.S. Supreme Court precedent and that Kentucky should shift toward socioeconomic-based approaches.
Several members raised concerns about the bill’s assumptions and effects. Representative Willner questioned the claim that DEI initiatives caused enrollment declines and asked why the state would not make such programs more inclusive instead of eliminating them. Representative Stalker argued that the bill ignored decades of exclusion in higher education and asked what would replace DEI efforts aimed at closing achievement gaps and preventing brain drain. Supporters responded that the bill addresses unconstitutional preferences and that the state should move toward equal treatment and socioeconomic factors rather than race-based criteria. After discussion, the committee substitute was adopted, and the committee continued consideration of House Bill 4.
CA
California 2025-2026 Regular Session
Assembly Budget Subcommittee No. 5 on State Administration Apr 8th, 2025
US
US Federal 2025-2026 Regular Session
US House Floor Proceedings (Monday, June 29, 2026)
US Federal House Floor Meeting
Transcript Highlights:
- It's called federalism.
- That process would work as follows. That process would work as follows.
- But again, the goal is to But again, the goal is to protect the kids, and I appreciate all the input
- That's why I'm continuing to call for a duty of care and language call for a duty of care and language
- We call it ETAC.
CA
Transcript Highlights:
- And I had the privilege of visiting our call centers as part of this process, and that interoperability
- As call centers, we need planning processes that are tied to actual demand and system needs.
- You set up a process, you utilize it, and it achieves the goals for which the process was set up.
- Lift the call. Oh, lift the call. Okay, we'll lift the call on that bill.
- Lift the call. Lift the call. Call the absent members. Call the absent members. Menjivar? Aye.
NM
New Mexico 2025 Regular Session
IC - Investments and Pensions Oversight Oct 9th, 2025
Investments & Pensions Oversight Committee
Transcript Highlights:
- We start off as a process of understanding in area interests, where is it going to take?
- And so we're looking for a process that's routine and transparent.
- And we have a foundation that can guide the actuary through that process.
- I apologize, these don't have page numbers on them, so we'll call it page number one.
- So, we compare it to number one: the long-term actuarial rate of 7%, which is our goal.