Video & Transcript Research : 'complaint process'

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FL
Transcript Highlights:
  • I THANK YOU ARE IN THE PROCESS OF CONSIDERING OPENING UP THE BEAR HUNT AGAIN.
  • COULD PLEASE BRING IT IN BECAUSE WE HAVE OTHER SPEAKERS. >> I'VE READ THROUGH SOME OF THE OTHER COMPLAINTS
Keywords: 999, senate, all
TX

Texas 89th 2nd C.S.

Insurance Jun 4th, 2026

Insurance

Transcript Highlights:
  • And by this year's end, most complaints will be resolved in under 40 days.
  • It's an educational process. Trying to manage health care costs.
  • It's an educational process, basically from what we're used to doing.
  • We based our surprise billing dispute resolution process on billed charges.
  • Does TDI's policies and processes identify patterns that may show systematic problems?
Keywords: 1184, house, all
WA

Washington 2025-2026 Regular Session

Select Committee on Pension Policy Apr 21st, 2026 at 10:00 am

Select Committee on Pension Policy

Transcript Highlights:
  • That registration process opens when the agendas are published, which is usually about 10 days before
  • of the full committee meeting and I know we've had questions about this over the years this is a process
  • When we're assigned an issue, most of those issues are going to follow a three-step process.
  • And the reason for that is that our correspondence process is changing as well.
  • But going forward, we will have a new process for that as well. In terms of voting, as it...
Keywords: 904, all
Summary: The Select Committee on Pension Policy approved the November minutes by roll call vote, then held its annual officer elections. Senator Conway was elected chair, Representative Couture vice chair, Mike Yastramski to the executive committee as the active member representative, Bev Hermanson as the retiree representative, and Anthony Marietta as the employer representative. Each election passed by roll call vote, with 14 yes votes and 5 excused members. Staff then presented a high-level overview of the 2026 legislative session, focusing on pension-related bills and studies. Topics included the termination and restatement of LEOFF 1 in Engrossed Second Substitute House Bill 2034, DRS administration changes in House Bill 2124, administrative expense authority in Substitute Senate Bill 5834, exclusion of certain port workers from PERS in Engrossed House Bill 2179, and a one-time 3% COLA for PERS and TERS Plan 1 retirees in Substitute Senate Bill 5862. The presentation also covered new studies directed to the committee, including LEOFF 1 pension board and medical liability issues and oversight of the restated LEOFF 1 plan, plus related studies assigned to the LEOFF 2 Board and the Office of the State Actuary. Committee members asked about DRS’s role in implementing the LEOFF 1 termination/restatement bill, and DRS said it would help seek IRS approval and notify members about the bill and any challenge deadlines. A separate orientation presentation reviewed committee procedures, public comment, staff roles, voting rules, and the interim work plan. Public commenters from retiree and school administrator groups urged the committee to pursue another one-time COLA and to consider an ongoing COLA for Plan 1 retirees, pointing to inflation and the LEOFF 1 surplus account created by HB 2034. No further committee action was taken beyond adjournment, and the meeting ended after scheduling the executive committee to meet later that morning.
UT

Utah 2025 Regular Session

Business and Labor Interim Committee - November 19, 2025

Business and Labor Interim Committee

Transcript Highlights:
  • Most likely the committee is going to use that information in the process, but that's pretty simple,
  • Meaningful harm data cannot be extrapolated from complaint data alone.
  • And so it should streamline the process for the public as well.
  • If you have multiple entities, it should streamline the process for the public as well.
  • As we went through the process, we looked at the state of...
Keywords: 985, all
KY
Transcript Highlights:
  • They asserted that, and this is a direct quote, they didn't believe it would help the process to provide
  • quickly found out is is that was a quickly found out is is that was a miserable<00:25:41.120> process
  • because<00:25:42.559> um<00:25:43.120> there<00:25:43.360> just miserable process
  • because um there just miserable process because um there just wasn't<00:25:44.080> enough<00:
  • So tell us, I guess the question in the room and their complaint or their argument not to fund it is
Keywords: 958, all
Summary: The subcommittee met without a quorum and did not approve minutes, but heard testimony on budget line items for Data Seam and Teach for America. Andrew McNeel of Kentucky Free and representatives from the Commonwealth Policy Center argued that both programs rely heavily on recurring taxpayer support and should be re-evaluated. McNeel cited a 2020 Office of Policy and Audit examination of Data Seam, saying the program had received more than $30 million in state support since 2006, including $3.5 million in the current budget, and that the audit raised concerns about administrative overhead, alleged threats to districts, and the use of line-item language to justify sole-source contracting. He recommended suspending Data Seam funding this biennium, directing a new special audit, and requiring reimbursement of audit costs. The witnesses also urged the committee to withhold funding for Teach for America, saying the organization’s materials and history showed a commitment to diversity, equity, and inclusion that they opposed. They pointed to past statements, leadership titles, and program language as evidence that DEI concepts remained embedded in the organization, and suggested any funding should be redirected directly to school districts instead. Mike Harmon and Richard Nelson echoed those concerns, while also saying long-running programs should be periodically reviewed for efficiency. Teach for America Appalachia representatives then testified in support of the program. Executive director C.D. Morton described the organization as a teacher-preparation and leadership-development program serving rural eastern Kentucky, saying it had recruited and supported more than 325 teachers since 2011, with about 30 current core members in several counties and roughly 2,800 students impacted daily. He said the program helps fill hard-to-staff vacancies, that about 80% of teachers stay for a third year, and that many alumni remain in education. In response to questions from Representative Bojanowski about retention and cost, Morton said more than 60% of alumni are still in education, but he could not give a precise classroom-teacher retention number beyond the program’s broader alumni data.
WY

Wyoming 2026 Regular Session

House Travel, Recreation, Wildlife & Cultural Resources, February 10, 2026

Travel, Recreation, Wildlife & Cultural Resources

Transcript Highlights:
  • I have had no complaints, not all of them have utilized the codes.
  • They're working on older equipment that aren't so full of computers, but I have had no complaints about
  • As long as you don't keep pushing on right to repair, and again, I have had no complaints about how the
  • I am available to answer any questions, but I just want to say this has been a very good process working
  • say this has been a very good process say this has been a very good process working<00:36:41.680
Bills: SF0052, SF0024
NH

New Hampshire 2025 Regular Session

House Education Funding (05/20/2025)

Transcript Highlights:
  • school throughout the design process school throughout the design process including<00:18:16.320
  • for all of the complaint investigators. for all of the complaint investigators.
  • What’s your look at process?
  • What's your look at process? So, you do? What's your look at process?
  • it currently does not include a process it currently does not include a process where<04:03:03.279
Keywords: 928, house, all
Summary: The committee first took up SB 209, which would require schools seeking building aid for construction or reconstruction projects to use an owner’s project manager. The chair explained an amendment that would remove the bill’s requirement that the manager be engaged before application and instead revert to current law, while updating the project threshold from the older $1 million figure to a more current amount and clarifying that the manager’s role is to protect the project owner’s interests. Members asked about the cost of hiring a project manager over several years before a project is funded, the 1.5% fee in rule, and whether the rules already define the manager’s duties. The chair said the amendment addressed those concerns by leaving the timing to current law and relying on existing administrative rules for qualifications and responsibilities. The committee then voted 18-0 to adopt the amendment and 18-0 to recommend SB 209 OTPA, placing it on the consent calendar. The committee then moved to SB 99, which concerns allowing students enrolled in career and technical education programs at receiving comprehensive high schools to take additional academic courses there. The chair said the bill was intended to make it easier for students to access CTE without being blocked by scheduling conflicts in their sending schools, and to clarify how agreements between sending and receiving districts would work. He described concerns about the bill’s cost formula, transportation, part-time versus full-time status, and whether the proposal could unintentionally create open-enrollment or athletic-transfer issues. He said the amendment would mirror existing treatment for homeschool and charter school students, use a familiar funding model, and limit participation to students already enrolled in one or more CTE classes at the receiving school. The chair also emphasized that comprehensive high schools already have a statutory definition and that the bill would help more students participate in CTE, which he said currently reaches only a relatively small share of students statewide. He noted that transportation would be covered only when a CTE bus is available, otherwise students would be responsible for arranging travel as under current practice. After brief discussion, the committee voted 18-0 to adopt the amendment and 18-0 to recommend SB 99 OTPA, also placing it on the consent calendar.
NH

New Hampshire 2025 Regular Session

House Children and Family Law (02/04/2025)

Transcript Highlights:
  • <00:47:44.319> before happens as part of due process before happens as part of due process
  • <01:16:51.400> has certain place because a complaint has certain place because a complaint
  • <01:17:33.440> of<01:17:33.639> coming then the process of coming then the process
  • That's a very intimidating process.
  • They're not indicating that there's no issues with court process.
Keywords: 1189, house, all
Summary: The House Children and Family Law Committee opened its February 4, 2025 hearing with a business item on House Bill 553, appointing a subcommittee chaired by Representative Greg and including several named members. The committee then took up House Bill 486, which would revise New Hampshire’s grandparents’ visitation law. The prime sponsor said the bill is intended to address gaps in current law, especially in situations involving divorce, separation, kinship care, and parental substance use, so that children can maintain important relationships with grandparents or other kin caregivers. He emphasized that the proposal was meant to supplement existing law rather than replace it, and said the language was modeled on statutes from other states. Several witnesses testified in support of HB 486, describing painful family separations and arguing that current law can be interpreted too narrowly. One grandmother said the existing statute had been used to dismiss her visitation case because she was restricted while the parents were separated, and she asked for language changes so courts could still order visitation in similar circumstances. Another witness, testifying online, urged passage of the bill as being in the best interest of children. A third witness described a family living arrangement in which grandparents had been a consistent presence in their grandchildren’s lives but were later cut off during a contentious separation, and said the bill would help repair those relationships. Committee members asked about the six-month timeframe in the bill, whether the proposed language would affect cases where a grandparent does not live with the child but is still a regular caregiver, and whether the sponsor had written amendment language; the sponsor said the six-month language was taken from other states’ statutes and that the new language would not change existing visitation rights but would add to them. After hearing the testimony, the chair said the committee would hold HB 486 aside for a week or two while awaiting additional information before voting. The hearing then moved to House Bill 320, an act relative to enforcement of marital property settlements. The sponsor explained that the bill would require courts to enforce final property decrees and would clarify the difference between enforcement and contempt, arguing that courts should have clear authority to fashion remedies and that litigants, especially self-represented parties, need clearer statutory guidance. Committee members questioned the legal distinctions the sponsor drew, including whether the bill was aimed at enforcement rather than contempt and how the proposed language would operate in practice. The transcript cuts off before any vote or further action on HB 320.
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Public Safety and Homeland Security Jun 21st, 2026 at 01:00 pm

Joint Committee on Public Safety and Homeland Security

Transcript Highlights:
  • Yeah, so the process has been delayed, and I would argue long overdue.
  • It's a very vigorous process: examination, studying.
  • So it's a very vigorous process: examination, studying.
  • from the Special Commission studying cutting, welding, and hot works processes.
  • Other states are going through the process like Massachusetts.
Keywords: 995, all
Summary: The Joint Committee on Public Safety and Homeland Security held a public hearing on a wide range of bills affecting law enforcement, corrections, fire services, emergency management, telecommunicators, and sex offender policy. Testimony strongly focused on proposals to restore an education incentive for Massachusetts State Police troopers hired after the Quinn Bill was repealed, with State Police Association witnesses arguing the current system creates unfair pay disparities, hurts recruitment and retention, and leaves newer troopers earning less than some supervisors with the same or less education. They urged favorable reports on H. 2651, S. 1759, and S. 1783. A separate witness also supported H. 2627, a sheriff’s pay-parity bill, while suggesting amendments to avoid distinctions between correction officers and jail officers and warning that the proposal should not be viewed as a funding issue alone. The committee also heard testimony on public safety and oversight bills. A rape survivor testified in support of S. 1663, arguing that municipal fire or police personnel convicted of sex offenses should not remain in positions of public trust. Senator Miranda testified in support of S. 1723, S. 1724, and S. 1727, which would create correctional officer training/accountability standards, a correctional inspector general, and privileged communication with legislators for incarcerated people; he said the bills respond to misconduct and lack of independent oversight in the Department of Correction. In contrast, the Fire Chiefs Association and Professional Fire Fighters opposed H. 2572/S. 1668/S. 1740 on emergency management, saying the bill was developed without enough collaboration, lacked local-control safeguards, and could undermine incident command and local decision-making during disasters. Several panels supported other public safety measures. The Fire Chiefs Association and PFFM backed S. 1641 and S. 1744 to create a Massachusetts Public Safety Building Authority to help fund fire station and municipal public safety building projects, and supported S. 1647 to implement the Walsh-Kennedy Commission recommendations on hot works and welding safety, including tougher penalties and training requirements. Witnesses also supported H. 2664/S. 1736 to create a hoisting machinery regulations board, saying current licensing standards for heavy equipment are too minimal. Another panel backed H. 2663/S. 1761 to classify 911 telecommunicators as first responders, citing stress, burnout, and the expanding role of dispatchers. Finally, an attorney from CPCS testified in opposition to S. 1752, warning that expanded sex offender residency restrictions would likely increase homelessness, make supervision harder, and raise constitutional concerns based on prior court rulings.
TX

Texas 89th Regular

Senate Session (Part II): Joint Session Feb 26th, 2025

Texas Senate Floor Meeting

Transcript Highlights:
  • The legislative session encourages people to bring their grievances and their complaints. to the forefront
  • I'm going to make a few suggestions, perhaps a few complaints, but none of us should dare to complain
MN
Transcript Highlights:
  • Making sure that we're tightening up the process of paying the service providers and those payments that
  • of paying the the service process of paying the the service providers<00:01:22.880> and<00:01
  • I mean, they're legitimate complaints.
  • And then at that point, doors get closed and people are cut out of the process.
  • So, we've got to instill just a process.
Keywords: 918, senate, all
Summary: A Minnesota Senate Republican leader reflected on the just-ended session, saying the caucus focused on affordability and fraud while operating with limited leverage in the minority. He highlighted a $254 million reduction in tab fees, saying it would keep money in Minnesotans’ pockets, and said Republicans also advanced anti-fraud measures, including tighter payment processes and provisions to prevent fraudsters from benefiting after being caught. He also noted support for infrastructure investments in roads, bridges, drinking water, and wastewater. The leader said Republicans were disappointed that many priorities were left on the table, especially because Democrats and the governor controlled the process. He criticized the late-session handling of bills, saying members did not have enough time to read or digest measures that appeared at the end. He also said the tax bill included a property tax measure and that Republicans would take their affordability and anti-fraud message into the fall elections. On health care, he explained his no vote on a bill tied to Hennepin County Medical Center, saying the package was too centered on one Minneapolis hospital and did not do enough for outstate and critical access hospitals. He said the session did include the bipartisan OIG bill and other tightening measures, but argued the administration had not been aggressive enough in pursuing fraud. He closed by agreeing that more transparency and compromise would be preferable, and said he hoped future sessions would be more open, especially if Republicans gain the majority.
NH

New Hampshire 2025 Regular Session

House Finance Division I (03/03/2025)

Transcript Highlights:
  • <00:15:48.920> is efficient a route as this process is efficient a route as this process is
  • Okay, that's the process.
  • Okay, that's the process.
  • I have a student who, through the process, we discovered that placing her through a best interest process
  • they're complaint process because what they're complaint process because what they're looking<01
Keywords: 928, house, all
Summary: The committee first heard from the Personnel Appeals Board, which explained that it became an independent state agency after Senate Bill 487 and was presenting its first standalone operating budget. The board described its quasi-judicial role in hearing appeals from classified state employees over disciplinary actions such as warnings, suspensions, and terminations, and said it handles about 25 to 35 cases a year, with some cases lasting longer because of their complexity. Members also outlined the need for a chair and vice chair who are attorneys, the board’s current staffing and space needs, and its plan to move away from reliance on Administrative Services for office support and website functions. The board requested about $353,500 for fiscal year 2026, including startup costs, routine operating expenses, and two new part-time positions: a program director and a paralegal. Members said the budget reflects the new independent status, includes funding for only four board members rather than the authorized five, and is designed to avoid full-time staffing costs and benefits. Legislators asked about the cost per case, the board’s relationship to DAS, whether appeals must go through the board before court, and how often cases are appealed further. The board said appeals must first go through it, that court appeals are infrequent but have increased recently, and that the board’s process is intended to resolve disputes more quickly and less expensively than court litigation. Committee members also asked about the board’s caseload, outcomes, and staffing. The board said that in the prior year there were 22 cases, with four decisions overturned in favor of employees, nine dismissals, and nine settlements, and that many disputes are resolved before reaching the board through a multi-step internal process. A member noted the governor and council had recently approved a new board member and were expected to approve a fifth soon. The discussion ended with questions about the board’s website and records access, which members said would need to be moved from Administrative Services as part of the agency’s transition. The committee then moved to the New Hampshire Council on Developmental Disabilities. The executive director explained that the council is 100 percent federally funded under the Developmental Disabilities Assistance and Bill of Rights Act and develops a five-year plan to address the needs of people with intellectual and developmental disabilities. She said the council works with state agencies and advocacy organizations on quality-of-life issues, accessibility, voter rights training, and plain-language or easy-to-read materials, and that 60 percent of its membership must be individuals with disabilities or family members/guardians. She also described the council’s funding structure, including reimbursement to the state for operating costs, and noted that it currently has three full-time and three part-time positions, with no new positions requested but one full-time position being eliminated and replaced after a pandemic-era staffing change did not work out as planned.
FL

Florida 2025 Regular Session

March 4, 2025 - 04:00 PM

Transcript Highlights:
  • like a database where you can search to kind of determine whether the child care center has had complaints
  • But also, thinking through if there is an issue of safety, who is... there's the accreditation process
  • Walk me through what would be that process. You're recognized. Thank you, Madam Chair.
  • for me to set up a child care facility for you because we don't have to go through the licensing process
  • despite if they were at an accredited, exempted facility or one that, you know, is under the regulatory process
Summary: The Human Services Subcommittee met and first took up HB 47, Child Care and Early Learning Providers, sponsored by Rep. McFarland. The bill was presented as an effort to reduce child care costs and regulatory burdens by exempting preschools from special tax assessments, moving teacher training and testing online and making it free, allowing abbreviated inspections for top providers, extending license-exempt status to employer-provided child care, and addressing an insurance issue affecting family child care homes. Members asked about DCF transparency, accreditation, background screening timelines, accountability for exempt facilities, and whether violations would still be searchable; McFarland said accreditation would still be required, DCF reporting and abuse hotlines would remain available, and the bill would not eliminate existing transparency for licensed providers. An amendment was adopted to add clarifying language and exempt certain DOD and Coast Guard child care facilities operated by DOD personnel. Several witnesses and members spoke in support, emphasizing workforce needs, affordability, and safety. HB 47 was reported favorably by a vote of 18-0. The committee then heard HB 259, which designates August 21 as Fentanyl Awareness and Education Day. Rep. Gerwig said the bill is intended to raise awareness of fentanyl’s dangers and overdose risks. Members spoke in strong support, citing fentanyl’s impact on families, youth, and first responders, and the need for education because fentanyl is often unknowingly ingested or mixed into other drugs. Gerwig also described a personal example involving a child exposed to fentanyl in a vacation rental. HB 259 was reported favorably by a vote of 17-0. The meeting then adjourned.
NH

New Hampshire 2026 Regular Session

House Commerce and Consumer Affairs (04/29/2026)

Commerce and Consumer Affairs

Transcript Highlights:
  • insurance department, which is totally inappropriate because the insurance department, if there was a complaint
  • insurance department, which is totally inappropriate because the insurance department, if there was a complaint
  • I have a clarifying question about the process. So we're holding 498 until next week. Why?
Keywords: 1189, house, all
TX
Transcript Highlights:
  • Just after that, I was familiar with the process.
  • Of the bidding process within local government code.
  • What you were doing on the county level to increase oversight and auditing in these processes.
  • That process had only one set of precincts and one commissioners district that had that.
  • And that is part of TDHCA's underwriting process, is that they look at...
KY
Transcript Highlights:
  • during closed session were limited to deliberations regarding the pending motion and confidential complaints
  • So, there was a formal application process, and that closed August 15th. August 15th. August 25th.
  • So, there was a formal application process, and that closed August 15th. August 15th. August 25th.
  • So, there was a formal application process, and that closed August 15th. August 15th. August 25th.
  • Well, there was a formal application process, and that closed August 15th. August 15th.
Summary: The meeting began with a procedural motion to have the record reflect that the Government Contracts Review Committee had met earlier that morning, that the chairman had attended in person, and that the committee approved a retroactive contract for enforcement counsel in the case under consideration. The motion was seconded, clarified to include any future ratification or approval if needed, and then approved unanimously. The commission then took up a motion to deny a motion to dismiss in matters 24 LEC3 and 24 LEC6; after clarifying that it was denying the motion made on August 18 and not considering a new filing, the motion passed unanimously. Staff then reported that the commission office was busy with required forms and that the budget remained in good standing and within parameters. The commission approved the financial report by motion. It was also noted that informal advisory opinions issued since the last meeting were included in the materials for review, with any questions to be handled in closed session if needed. The chairman updated members on the search for a new executive director, saying Denita would serve as acting executive director in the interim. He reported that several strong applications had been received, that a committee was reviewing and ranking candidates, and that the formal application period had closed on August 15. Members were told they could forward recommendations to the personnel committee, but that the full commission would make the final hiring decision. In new business, a member offered a remembrance of Representative Jeff Greer, and the commission observed a moment of silence in his honor before adjourning.
MN

Minnesota 2025-2026 Regular Session

House Public Safety Finance and Policy Committee 4/14/26

Public Safety Finance and Policy

Transcript Highlights:
  • A large portion of those are insurance fraud in that process, but there were 246 complaints of potential
  • , but there were 246 complaints process, but there were 246 complaints of<00:32:06.600> potential<
  • <01:04:01.440> That through a competitive process. That through a competitive process.
  • :04:03.680> already competitive process is actually already competitive process is actually already
  • Excuse me, competitive process. Excuse me, competitive process.
Bills: HF4446, HF4066, HF1082
NM
Transcript Highlights:
  • We did not receive a lot of complaints from parents about performance.
  • What's the normal process for that? Mr.
  • A parent can request that, and so it's a very similar process.
  • And it's been a very much of a learning process.
  • But again, as an elementary principal, I went through a process a long time ago.
MN

Minnesota 2025-2026 Regular Session

Elections Finance and Government Operations Committee 3/2/26

Elections Finance and Government Operations

Transcript Highlights:
  • Um, we've got done so in good faith throughout this process and would continue to do that as well.
  • <00:05:07.800> and<00:05:08.080> would throughout this process and would throughout
  • this process and would continue<00:05:08.760> to<00:05:08.880> do<00:05:09.040> that
  • And if you get an assessment and there's an appeals process, and there's most of which much of which
  • To reduce confusion and make sure that the process can move as smoothly as possible.
Summary: The committee took up House File 2614, a bill aimed at preventing local governments from requiring or effectively mandating homeowners associations (HOAs) as a condition of residential development approval. The committee first approved the February 25 minutes, then adopted the DE1 amendment to HF 2614 before hearing the bill. The authors said the measure is a bipartisan piece of a larger HOA reform effort and that the language was negotiated with the League of Minnesota Cities and other stakeholders; they emphasized that developers could still choose to create HOAs, but cities and counties could not require them. Testimony in support came from Housing First Minnesota and the Minnesota Homeownership Center. Supporters argued that unnecessary HOAs raise housing costs, reduce affordability, and are often used to shift public infrastructure costs onto homeowners. They said HOAs remain appropriate for shared-wall housing, shared amenities, and other situations where common property is truly needed, but should not be imposed for single-family developments or minor features. Several members shared examples of HOA overreach and asked for clarification on how the bill would work, including whether developers could still request neighborhood signs or other features; staff and the authors said that would still be possible if the developer requested it rather than the local government requiring it. A significant portion of the discussion focused on stormwater ponds and other infrastructure. One member said the bill should not prevent cities from requiring stormwater facilities because maintenance costs and water-quality responsibilities can be substantial and should not be shifted to all taxpayers. The authors responded that the amendment language was intended to balance concerns about unnecessary HOA mandates with the need to address maintenance, noting that some maintenance responsibilities could remain with cities or be handled through developer agreements. A member requested a roll call on the bill, but the transcript does not include a final vote or disposition beyond the discussion and amendment adoption.
FL

Florida 2026 4th Special Session

January 22, 2026 - 10:30 AM

Transcript Highlights:
  • Members, many of us do not like the claims bill process.
  • Many in this committee have tried to reform claims bill process, and this is a bill really that I see
  • Here's my problem with the claims bill process. Sanchez-Mayen lost his legs.
  • I just want to highlight one of the problems again with the claims bill process is that people have to
  • I think it really exemplifies why we need to reform the claims bill process, and I thank you for bringing