Video & Transcript Research : 'call processing goals'

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KY
Transcript Highlights:
  • It's going to make it look like a whole new process.
  • It's going to make it look like a whole new process.
  • It's going to make it look like a whole new process.
  • So, we look a whole whole new process.
  • budget included funding for what we call budget included funding for what we call ashttoware. ashttoware
Summary: The House Budget Review Subcommittee on Transportation met without a quorum at first, then later approved the minutes once quorum was established. The committee heard presentations from Transportation Cabinet officials Mike Hancock, Jeremy Slinker, and Sean McCarnieran on maintenance, vehicle regulation, general administration, highways, and related capital projects. Hancock emphasized that maintenance is the cabinet’s most visible public service, especially for snow and ice removal and routine roadway upkeep, and said rising costs have outpaced funding. He cited a 61% increase in highway construction costs since 2020 and said maintenance spending was $488 million in FY 2024 and $511 million in FY 2025, while the FY 2026 baseline request was $483.3 million. The cabinet’s additional maintenance request would add $23.6 million in FY 2027 and $38.6 million in FY 2028, with expected impacts on litter pickup, mowing, vegetation management, and pothole repair if not funded. The cabinet also outlined five maintenance-related capital projects: additional funding for Ballard County maintenance/salt storage, Hopkins County maintenance/salt storage, Whitley County maintenance/salt structure, and the District 2 office and materials lab, plus reauthorization of the Breckinridge County maintenance and salt facility. Hancock also asked for budget language allowing the cabinet to use unexpected restricted and federal funds more quickly, similar to existing authority for federal earmarks. McCarnieran described the governor’s inclusion of funding for the ASHTOWare system, employee health exams, priority IT projects, and a District 7 office renovation request, noting that some items were not funded because they ranked low among competing projects. He also said the governor’s budget included a $7.5 million annual maintenance pool for the cabinet’s 1,200 facilities and requested additional restricted fund authority for Trimark and the Cumberland Gap Tunnel. Slinker focused on the Department of Vehicle Regulation, saying recent investments in staffing and equipment had reduced wait times and improved customer service in driver licensing offices. He requested $535,600 to keep temporary contract workers in place for the rest of the year, warning that without it regional office operations would have to be reduced. He said the surge in demand was driven by new 15-year-old licensing requirements, vision testing, and Real ID implementation, but believed the volume was beginning to level out. He also outlined FY 2027 and FY 2028 plans totaling $20.38 million and $19.85 million, including six new regional offices and a shift away from temporary workers toward state positions. Additional requests included $106,000 for debt service on the new driver’s license modernization system and operating costs of $5 million in FY 2027 and $2.5 million in FY 2028 to support the transition from the old system. Members asked about the cabinet’s funding sources, and officials said the road fund is the primary source, supported by motor fuels tax, usage tax, driver-related receipts, and some restricted funds; they stressed that the requests were not for additional general fund dollars. Questions also covered employee health exam reimbursements, the annual Trimark/Cumberland Gap contract, and the District 7 renovation request. No votes were taken on the budget items during the meeting, beyond approval of the minutes.
KY
Transcript Highlights:
  • Okay, Madam Secretary, please call the roll.
  • Okay, Madam Secretary, please call the roll.
  • The The and process of has changed.
  • different people who call Kentucky home. different people who call Kentucky home.
  • The goal of this project was to document more than 100 quilts. And they exceeded their goal.
Summary: The committee met for an interim update from the Kentucky Tourism, Arts and Heritage Cabinet, with presentations from the Kentucky Historical Society and the Kentucky Arts Council. Secretary Lindy Casebier reported that Kentucky tourism has posted record growth for four straight years, with $14.6 billion in economic impact, 97,000 tourism-related jobs, and 81 million travelers spending more than $10.4 billion in 2025. He said the Historical Society and Arts Council help create visitor experiences that support those tourism gains. The Kentucky Historical Society focused on America 250, the state’s commemoration of the 250th anniversary of the Declaration of Independence. Staff described a community-driven approach built around themes such as “Revolutionary Experiment,” “We the People,” “Power of Place,” “Crossroads in Kentucky,” and “Doing History,” organized under heritage tourism, education, signature events, and legacy projects. They said the effort has included Liberty Tree plantings in nearly every county, partnerships with local organizations and KET, grants to cabinet agencies and historic sites, and preservation projects in 19 counties. They highlighted Harrodsburg 250 as an early kickoff, along with grant-supported events, exhibits, and educational programs across the state. The Historical Society also described public engagement events tied to the commemoration, including Two Lights for Tomorrow, a food drive in Franklin County, a July 8 historic reading of the Declaration of Independence at the Old State Capitol, and planned participation at the Kentucky State Fair. They said the General Assembly’s support enabled a grant program that has funded 250 events and programs in 43 counties, totaling more than $720,000, and that the work is intended to build a lasting legacy beyond 2026. The Kentucky Arts Council said it received America 250 grant funds to support artists, arts organizations, communities, and nonprofits for public art, artwork creation, and related programs. The council reported 55 funded projects and $466,000 awarded statewide, with examples including a Burkesville summer arts and history camp and a Fayette County community singing project. No votes or formal committee actions were taken during the meeting.
KY
Transcript Highlights:
  • I’d ask the secretary to please call the roll. >> Senator Armstrong. >> Senator Hickden. >> here. >>
  • process of developing their bid packet for<00:21:25.919> this<00:21:26.080> project.
  • But it is an open bidding process.
  • But it is an<00:33:54.880> open<00:33:55.120> bidding<00:33:55.440> process.
  • They have to an open bidding process.
Summary: The Budget Review Subcommittee on Transportation met on July 15, 2025, approved the June 4 minutes, and heard updates on aviation and riverport funding programs. Commissioner Mark Carter of the Kentucky Department of Aviation reported on the $200,000 grants for general aviation airports included in House Bill 1, saying the money is being used mainly for hangar projects, fuel trucks, parking lot resurfacing, airport equipment, crew cars, and public education efforts. He said about 25 hangar-related projects were reported, with an estimated 60 T-hangars and four or five box hangars supported, and noted that the grants are often used to match federal funds. He also said the state’s jet fuel tax revenue generates about $23 million annually, up from about $19 million in 2021, and that most airports are now compliant with the ADS-B/VOR-related reporting system required in budget language, which has improved reported operations and may help airports qualify for FAA grants. Members asked about the pace of airport projects, the limited number of contractors for hangar construction, and whether airports could finance hangars themselves. Carter said timing has generally been good, though federal projects have slowed somewhat and contractor capacity remains a challenge, and he said there is no statute preventing airports from financing part or all of a hangar project. Questions also focused on the long-term need for hangars and the effect of the jet fuel cap, with Carter saying general aviation airports still have significant hangar demand and rely on state assistance because hangars are a key revenue source. Jeremy Edgeworth of the Transportation Cabinet and Brian Wright of the Kentucky Association of Riverports then reviewed riverport projects funded through House Bill 265 and House Bill 1. Edgeworth said the cabinet’s riverport grant program awarded $500,000 in each of fiscal years 2025 and 2026 for 13 projects under an 80/20 match, and that House Bill 1 provided $7.5 million per year for public riverports with no local match. He described completed or underway projects at multiple ports, including equipment replacements, dock and road repairs, material handling upgrades, mooring cell rehabilitation, and a waterline loop at Owensboro. He said $12.6 million of the KPRCM funds had been awarded across 20 projects, with about $2.4 million still to be awarded later in the fall. Wright said the riverport investments are helping ports replace aging assets, expand capacity, and match federal dollars, but he also said the statewide capital need remains large, with the current list of top projects already in the $90 million range and longer-term needs still estimated at $60 million to $90 million. Members asked about timelines and future needs, and Edgeworth said many of the larger projects will take two to five years because of permitting and coordination with the Army Corps of Engineers. No additional votes or formal actions were taken beyond approving the minutes.
KY
Transcript Highlights:
  • They're all phase the same process.
  • and nobody can somebody has to call and nobody can somebody has to call somebody<00:26:26.880>
  • Skip me." being naive, you can call it um um being being naive, you can call it um um being fresh<00:
  • would like to see a timeline with goals would like to see a timeline with goals set<00:41:48.720
  • Um, changes in process. Um, so where do those changes in process lie?
Summary: The committee received an update from Kentucky State Police on the SERVE radio system project, with David Barker and consultant Brandon Marshall explaining progress across multiple phases. They reported that Mayfield PD fire/EMS and Graves County Sheriff are fully operational on the system, Phase 2 is 77% complete with 48 existing sites finished and 13 new sites pending acquisition, and Phase 3A remains funded but not yet complete. They also said router upgrades are complete, radio dispatch positions and mobile/portable rollout are complete, and microwave replacement is nearly finished, with one remaining site delayed by weather. A major part of the discussion focused on why the project has taken so long and why equipment is being purchased before some sites are built. KSP said the project began as a radio system upgrade but expanded as they discovered additional infrastructure needs, including routers and microwave links that were not in the original scope. They explained that equipment must be purchased in advance to match versions and preserve warranty coverage, and that older existing tower sites are being refurbished rather than replaced to make use of existing public-safety infrastructure. They also said all expenditures are tracked in inventory and accounting records and that the project remains transparent. Members pressed for a master plan and timeline, with Representative Smith arguing the project needs clearer structure and fewer layers of decision-making. KSP acknowledged the need for a timeline, said they had plans but not a full timeline earlier, and stated that if the remaining funding is approved they expect to complete the remaining existing sites and 25 new sites by June 30, 2027. They said 56 new-build sites remain, identified as the yellow-dot sites on the maps, and that some sites may be able to use existing Demar/National Guard tower locations. The committee did not take a vote on the project during this portion of the meeting.
KY
Transcript Highlights:
  • Please call the roll." "Motion passes unanimously. Senator Berg, do you want to explain your vote?
  • to do a that end this resolution calls to do a feasibility<00:20:47.280> study<00:20:48.480><
  • I call this project 20 by 30.
  • My goal is 20% reduction in Medicaid by the year 2030, and I think that's sustainable. Why?
  • >> Second. >> Uh, can we call the roll, please? Senator Rocky Adams. Hi. Senator Berg. Hi.
Summary: The committee first considered Senate Bill 38, sponsored by Sen. Richardson, which would require Medicaid to reimburse pharmacists for services already within their legal scope of practice. Richardson and Taylor Williams of the Kentucky Pharmacists Association argued the bill would improve access to care, especially in rural areas, reduce emergency room use, and lower Medicaid costs by using pharmacists as lower-cost providers. Members asked whether the bill’s language simply aligned Medicaid with an earlier commercial parity law, and Richardson confirmed that it did. He also cited prior study work, research articles, and examples such as strep/flu testing and medication therapy management as covered services. The bill passed unanimously, and several members commented in support, including concerns about pharmacy access and the need for pharmacists to remain available to patients. The committee then took up a concurrent resolution sponsored by Sen. Meredith calling for a feasibility study of a proposed new Medicaid delivery model. Meredith argued that Kentucky’s Medicaid spending is growing unsustainably and that current managed care arrangements are not improving outcomes enough. He proposed an accountable community health care organization, described as a locally owned, not-for-profit public-private partnership combining elements of accountable care models, with the goal of reducing bureaucracy, improving outcomes, and lowering costs. He said the study would examine a five-year program and ultimately test the model in five regions, with initial focus on the Lincoln Trail, Green River, and Barren River area development districts. Members asked about the study timeline, vendor costs, rural versus urban impacts, and provider recruitment; Meredith said the resolution would be studied by November and that no fiscal note had been prepared. The resolution passed unanimously.
KY
Transcript Highlights:
  • those dollars we have a program called those dollars we have a program called the<00:13:19.880><
  • I know Senator Mills got calls, not sure who else, but even this weekend I was having multiple calls
  • I know Senator Mills got calls, not sure who else, but even this weekend I was having multiple calls
  • I know Senator Mills got calls, not sure who else, but even this weekend I was having multiple calls
  • I know Senator Mills got calls, not sure who else, but even this weekend I was having multiple calls
Summary: The Natural Resources Committee first approved the minutes from the prior meeting and then took up Senate Bill 245, which would give the legislature more authority to review appointments to the Fish and Wildlife Resources Commission and clarify language about commissioners serving before confirmation. The sponsor said the bill was meant to allow a deeper background review and prevent unconfirmed appointees from voting on budget matters. The bill was adopted with a sub and title amendment, and Senator Boswell explained his yes vote as a way to ensure timely and proper confirmation votes in the future. The committee then discussed Senate Bill 112, concerning fishing on privately owned lakes and ponds. Senator Boswell argued that landowners should be able to fish on their own property without a license and should control fish harvest on private waters, while still requiring permission for others to fish. Commissioner Rich Storm opposed the proposal, saying landowners already may fish on their property, warning that the bill could reduce fishing-license revenue and federal grant support, and noting the department’s work stocking fish, maintaining access, and funding conservation programs. Senator Webb said he was exploring possible compromise language, and other members raised concerns about pay lakes, youth access, and potential abuse of exemptions. Boswell ultimately withdrew the bill voluntarily, and the committee agreed not to vote on it that day. Finally, the committee heard a discussion-only presentation on Senate Bill 8, focused on long-term energy policy and the role of the Public Service Commission. The sponsor said Kentucky needs a broader energy strategy to address growing demand from new industries such as large data centers, grid capacity limits, and the need for expertise and possibly different pay scales to recruit qualified staff. Members responded positively to the discussion, noting the importance of the PSC and the need for continued work on the issue, but no vote was taken.
KY

Kentucky 2026 Regular Session

House Standing Committee on Banking and Insurance. (3-25-26)

Banking & Insurance

Transcript Highlights:
  • This time we'll call the seventh meeting of the House Standing Committee on Banking and Insurance to
  • Madam Secretary, please call the roll. Representative Hall. I'm here. Representative Bauman.
  • They call it Nora-proof. They say if she can't break it, nobody can.
  • Next, we'll call Senate Bill 189, Senator Rawlings.
  • We just describe that process like the hold and the refund.
KY

Kentucky 2026 Regular Session

House Standing Committee on Banking and Insurance. (3-18-26)

Banking & Insurance

Transcript Highlights:
  • We will call the sixth meeting of the House Standing Committee on Banking and Insurance to order this
  • Madam Secretary, please call the roll. Representative Hall. Here. Representative Bauman. Present.
  • Seeing none, Madam Secretary, please call the roll. Representative Hall. Aye.
  • call the roll. Representative Hall. Aye. call the roll. Representative Hall. Aye.
  • That way we don't have to go through the regulatory process.
KY

Kentucky 2026 Regular Session

Senate Standing Committee on Banking and Insurance. (2-24-26)

Banking & Insurance

Transcript Highlights:
  • call the role. call the role.
  • They're also called crypto ATMs. >> and a second?
  • :13.839> claiming<00:09:14.240> account call or message victims claiming account call or
  • So our conclusion and our call to action: the data is clear.
  • <00:26:50.880> Senator secretary please call the role.
Summary: The committee first took up Senate Bill 157, which would align Kentucky’s mortgage loan fee rules with federal standards by exempting certain first and second mortgages from the state’s total net income cap when they meet federal points-and-fees thresholds. The sponsor and Rocket Mortgage testified that the bill would make it easier for borrowers to buy down mortgage interest rates with discount points, helping affordability without changing borrower costs, while preserving the existing 4% cap for loans outside the federal standard. Members discussed how rate buydowns work in practice, and the bill passed with a favorable expression after a roll call vote. The committee then heard Senate Bill 189, as amended by a committee substitute, which would create a licensing and regulatory framework for virtual currency kiosks, or crypto ATMs, in Kentucky. The sponsor described widespread scam losses tied to these kiosks, especially among older adults, and said the bill would add consumer protections such as licensing, financial safeguards, transaction limits, refund or hold requirements, disclosures, receipts, and enforcement authority for the Department of Financial Institutions. He also said the substitute was based on other states’ models and that further changes might be needed, including possible floor amendments. AARP Kentucky testified in support of regulating crypto kiosks but said the committee substitute weakened consumer protections and urged stronger safeguards, including lower transaction limits, fee caps, identity verification, receipts, and scam warnings. AARP representatives cited data on scam complaints and losses in Kentucky and nationally, and said the point of transfer is the best place to prevent harm. Committee members generally agreed the issue was consumer protection, but one senator cautioned against overregulating personal financial choices and noted that scams exist in many forms. The discussion ended with acknowledgment that the bill would continue to be refined, including in coordination with the House and stakeholder groups.
KY

Kentucky 2026 Regular Session

House Standing Committee on Licensing, Occupations, and Administrative Regulations.(2-18-26)

Licensing, Occupations, & Administrative Regulations

Transcript Highlights:
  • Clerk, please call the roll. Representative Aull, here. Representative Bant, present.
  • If not, clerk, please call the roll. Representative Aull, I.
  • 00:02:03.040> not,<00:02:03.280> clerk,<00:02:03.680> please<00:02:03.840> call
  • >> If not, clerk, please call the role. >> If not, clerk, please call the role.
  • Clerk, please call the roll. Representative Aull, I. Representative Bant, yes.
Summary: The committee first took up House Bill 185, sponsored by Representative Callaway, which would help people with criminal records return to work by reducing barriers related to occupational licensing. Callaway said Kentucky has roughly 200 licensed occupations and argued the bill would support both individuals and the workforce. Members noted the bill had already passed the House twice and that there were no substantive changes this year. The bill passed the committee cleanly on a roll call vote. The committee then considered House Bill 455, sponsored by Representative Bant, with a committee substitute adopted before the bill vote. The bill would prohibit therapy and psychological services from using AI to independently provide therapy, diagnose mental illness, make therapeutic recommendations, detect emotions, or otherwise replace human judgment in treatment. Bant said the goal was to ensure a human interacts with people dealing with mental illness, while still allowing AI for administrative tasks such as scheduling, reminders, notes, and other authorized functions. She said the substitute clarified that routine automated uses would remain allowed. Several members asked about the scope of the bill and whether it would affect billing, notes, or appointment systems. Bant said the Kentucky Psychological Association had raised concerns about section 32, but she believed the substitute addressed them. She also cited concerns about AI being used in harmful ways and said similar legislation had passed in Ohio and Illinois. The committee substitute was adopted, and House Bill 455 then passed the committee by roll call vote. The meeting adjourned after members recorded additional votes and attendance.