Video & Transcript Research : 'call processing'

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LA

Louisiana 2026 Regular Session

Ways and Means May 11th, 2026

Ways & Means

Transcript Highlights:
  • So it's a judgment call when to utilize those.
  • But what we've learned through this process...
  • Do you all see, or do you have a process to kind of snuff Do you all see or do you have a process to
  • And then the third one is called the Restore, but we call it the Restore bucket.
  • So there is a process for that.
Keywords: 965, house, all
Summary: The Ways and Means Committee held an informational hearing on the state capital outlay process, with Roger Husser and Matt Baker of the Division of Administration’s Office of Facilities Planning and Control (FPNC) presenting a detailed review of House Bill 2 and proposed improvements. They said FPNC administers about 54% of the bill, while other agencies administer the rest, and emphasized that the capital outlay program has improved significantly over the last few years, with project expenditures more than doubling due to better cash-flow management, staffing changes, and more efficient project administration. They also explained how the bill is structured by priorities, how the priority-one cash line of credit is capped and adjusted for construction inflation, and how the bill has grown into a much larger, longer-range plan than a true five-year program, especially on the non-state side. A major theme was that the bill contains too many dormant, legacy, and low-priority projects, which creates false expectations and ties up funding. Committee members pressed the presenters on culture change, third-party project management, staffing shortages, and the use of technology and statutory interpretation to speed projects without sacrificing compliance. Husser and Baker said they had reduced internal bureaucracy, used staff augmentation because of hiring difficulties, delegated smaller projects to agencies when appropriate, and improved cash-flow analysis so projects can move forward with less money up front. They also discussed overappropriations, dormant projects, and the need to reappropriate unused funds to projects that can actually spend them. The presenters offered several recommendations and considerations: limit the number and size of new projects, reduce scope creep, require more regular endorsement of long-running projects, consider caps on priority-five funding, impose time limits and reporting requirements on non-state grant projects, and possibly require non-state entities to escrow or otherwise demonstrate their match earlier. They also suggested bundling related projects together, expanding that approach beyond the current pilot, and improving transparency by showing full project funding history and the first year each project appeared in the bill. No votes were taken, and the meeting remained informational, with members generally supportive of the efficiency reforms while also raising concerns about false hope, dormant projects, and the need for clearer expectations and accountability.
ND

North Dakota 2026 1st Special Session

Water Topics Overview Committee Mar 26th, 2026 at 09:00 am

Water Topics Overview Committee

Transcript Highlights:
  • We will call it.
  • If they are, the next process is looking at the DWR priority process, which is in your Deloitte packet
  • Clear process maps And third, process documentation and decision trees.
  • We call that to their attention.
  • Let's call it that.
Keywords: 908, all
MN

Minnesota 2025-2026 Regular Session

Committee on Jobs and Economic Development - 03/04/26

Jobs and Economic Development

Transcript Highlights:
  • That's called a FUTA credit.
  • So the normal called a feud to credit.
  • > accuracy what's called the benefit accuracy what's called the benefit accuracy measure<00:30
  • c><00:42:11.119> detecting<00:42:11.520> and processes we use for detecting and processes
  • that are related to uh what we'll call that are related to uh what we'll call the<00:52:15.440><
Keywords: 1187, senate, all
MO

Missouri 2026 Regular Session

Elementary and Secondary Education Jan 15th, 2026

Elementary and Secondary Education

Transcript Highlights:
  • Now the professionals behind me probably don't call them burdens, but I call them burdens.
  • cleared in order, where a single misstep ends the process.
  • So might call me a troubled youth, but it might call me a troubled youth, almost involved with the juvenile
  • So what does that certification process look like?
  • This calls for a $120 million increase in the formula.
Keywords: 959, house, all
FL

Florida 2026 Regular Session

Regulated Industries Mar 25th, 2025

Regulated Industries

Transcript Highlights:
  • Could we do a roll call vote on that? The Chair is in doubt. Can you please call the roll, Susan?
  • Susan, please call the roll in CS for CS for SB 592.
  • Susan, please call the roll on CS for SB 622.
  • Process-wise, how do you envision this working?
  • All right, Susan, please call the roll. Susan, please call the roll on SB 818. Senator Bernard?
Summary: The Committee on Regulated Industries heard and advanced several bills, with the most extensive discussion centered on condominium issues, gambling enforcement, and public safety. CS/SB 592 on the My Safe Florida Condominium Pilot Program was amended to clarify the three-story eligibility threshold and to add sliding glass door wind-driven rain mitigation devices as an eligible improvement. A late-filed amendment to appropriate $500 million for the program failed on a 3-4 roll call vote, and the bill was then reported favorably. Members also took up CS/SB 1742, a broad condominium and cooperative association reform bill, which would give associations more flexibility on reserves after milestone inspections, require substitute budgets over certain spending increases, improve disclosure and conflict-of-interest rules, expand data collection, and extend some disclosure rescission periods; the committee adopted an amendment and reported the bill favorably. The committee also approved CS/SB 622 on pari-mutuel permit leasing, as amended to allow leasing to same-class permit holders or Hialeah permit holders and to make related wagering licenses discretionary rather than automatic. SB 1404 on illegal gambling was reported favorably after amendments allowing veterans organizations to seek declaratory rulings on machine compliance and adding ethics/revolving-door restrictions for Gaming Commission personnel; a late amendment concerning a Miami casino property was withdrawn. Testimony on that bill came from prosecutors, the Gaming Control Commission, veterans groups, and amusement machine operators, with supporters emphasizing organized crime enforcement and opponents seeking clearer definitions and compliance guidance. On public safety and infrastructure, SB 1682 to include 911 dispatchers in the definition of first responder was reported favorably with strong support from dispatchers and committee members. SB 818 on utility relocation and SB 1228 on spring restoration were also reported favorably, with counties opposing the utility bill as a taxpayer cost shift. SB 948 on flood disclosures for rental properties and condominium sales/rentals was reported favorably after support from environmental and flood advocacy groups. The committee also heard SB 604 on residential pool safety requirements, but the chair temporarily postponed it after concerns were raised about how the inspection requirement would work in cash transactions and whether it would require permits or delay closings.
ND
Transcript Highlights:
  • I would like to call up Majority Leader Hogue, who called this committee just to make some remarks to
  • It's called the Secure Data Act.
  • That's what they call frontier.
  • Our intake process and what we actually look at looks at people, process, and technology so we could
  • It can summarize the call.
Summary: The committee held its first meeting on artificial intelligence and data centers, established a quorum, and heard introductory remarks from Majority Leader Hogue and the chair about the committee’s charge. Members said the goal was to build a factual foundation on AI, hear from experts and stakeholders, and develop practical North Dakota-focused recommendations rather than simply produce a large volume of bills. Legislative Council also reviewed interim committee rules and procedures before the informational presentations began. Staff and NCSL presenters then gave overviews of AI concepts and the state and federal policy landscape. The background memo and presentations covered AI categories and terms, state laws in areas such as consumer protection, algorithmic discrimination, deepfakes, chatbots, children’s safety, health, education, and government use, as well as data center siting and economic impacts. NCSL described a growing number of AI bills introduced and enacted across the states, with comprehensive laws in places like Utah, Colorado, Texas, California, and Illinois, and noted recurring issues around transparency, privacy, liability, and protections for minors. A major focus of the discussion was federal preemption and the tension between state regulation and national AI policy. NCSL said a recent White House executive order and related federal framework seek a light-touch, innovation-friendly national standard, with possible challenges to state laws and possible funding conditions tied to compliance, though no broad federal preemption has yet been enacted. Members asked about Commerce Clause concerns, industry pushback, oversight models, and whether AI policy is bipartisan; presenters said the issue cuts across party lines, with broad agreement on child safety and deepfake restrictions but more disagreement on broader regulatory approaches. No votes or formal actions were taken at the meeting, and the committee recessed briefly for technical issues during the second presentation.
CA
Transcript Highlights:
  • It's a very outdated process. We do annual recertifications with binders full of papers.
  • So I'd like to basically propose improvements to the process.
  • So I'd like to basically propose improvements to the process and to the timeline.
  • I’ve been through this process for about over a year.
  • We've already seen it with what's called certified buildings.
Summary: The committee heard testimony on several housing-related proposals and policy ideas. One speaker urged changes to the welfare property tax exemption for affordable housing, arguing that annual income recertifications are outdated and burdensome, and proposing a one-time qualification at move-in, streamlined monitoring through TCAC or HCD, and continued exemption protection for projects that remain in compliance. The witness said rising insurance costs and administrative burdens are hurting cash flow and threatening the viability of affordable housing operations. A major portion of the meeting focused on social housing and the SB 555 study. HCD described its ongoing study process, including public engagement with residents, practitioners, and experts, and noted that California already has many building blocks for social housing, such as public land tools, long-term affordability mechanisms, community land trusts, and tenant protections. Community land trust and housing policy witnesses argued that social housing will require legislative action, expanded public subsidy, tax abatements, public land, and simplified financing, and they emphasized the need to reframe the concept for the “missing middle” and middle-class households to build broader political support. Committee members discussed stigma around “social housing,” the need for a rebrand, and the possibility of a pilot program, especially on excess public land. The committee also heard a proposal for a certified professional plan-check system modeled on Vancouver, Canada. The presenter said California’s permitting delays, inconsistent reviews, and staffing shortages add cost and uncertainty even for streamlined projects, and proposed allowing state-certified private professionals to perform plan checks and inspections under state oversight while local governments retain zoning and enforcement authority. Members discussed local control concerns, infrastructure costs, and the need to reduce delays and uncertainty in the entitlement process. Finally, the committee heard testimony supporting changes to HCD loan disbursement so funds can be used during construction rather than only after completion. Witnesses said this would reduce interest costs, improve feasibility, and could produce additional affordable homes with existing funding. The discussion also referenced AB 1053 as the vehicle for implementing that approach.
CA

California 2025-2026 Regular Session

Assembly Floor Session Sep 4th, 2025

California House Floor Meeting

Transcript Highlights:
  • Members, the Clerk will call the roll. Thank you.
  • and access this process.
  • You can go through the VA accreditation process.
  • You can go through the VA accreditation process.
  • Assembly Member Wicks moves the call. Assembly Member Wicks moves the call.
Summary: The Assembly convened after a quorum call, prayer, and pledge, then handled a long consent and concurrence calendar. Early procedural actions included moving several bills to the inactive file, waiving the floor amendment deadline for certain measures, rescinding prior action on SB 733, and approving a motion to withdraw AB 710 from committee to the third reading file by a 42-12 vote. The chamber also re-referred AB 406 to Labor and Employment and later AB 754 to Housing, while taking up numerous Senate and Assembly measures out of order to accommodate authors and guests. The body adopted several resolutions recognizing October 2025 as California Promotoras Month (HR 58), National Fried Rice Day and National Rice Month (HR 71), Direct Support Professional Recognition Week (HR 70), and All California Day (HR 67). Members also concurred in Senate amendments on a wide range of bills covering insurance, horses, emergency vehicles, health facilities, restitution, education, tribal regalia at graduation, behavioral health, air pollution, energy, dams, greenhouse gases, foster youth, court interpreters, tenancy language access, patient privacy notices, discrimination in school facility rentals, hospital visitation rights, diversion, agriculture, insurance studies, electricity, and environmental stewardship. Most of these measures passed with little or no opposition, though a few drew recorded noes. Several higher-profile policy bills drew debate. SB 694 on veteran claim assistance generated the most extensive discussion, with supporters arguing it would stop predatory, unaccredited companies from charging veterans for VA claims help, and opponents warning it could reduce veterans’ choices and should be paired with broader fixes to county VSO access; the bill ultimately passed 46-0. Other notable actions included concurrence on SB 576 limiting loud streaming ads, SB 512 on transportation tax initiatives, and SB 785 creating a tax credit for durable medical equipment for children with complex medical needs. The Assembly also concurred in SB 250 on Medi-Cal provider directories, SB 831 on the Geological Survey, SB 788 on CPA regulation, SB 456 on muralist licensing, SB 72 on the California Water Plan, SB 76 on used-car fee protections, SB 246 on rural health workforce support, SB 484 on coastal affordable housing, SB 680 on sex offender registration, SB 695 on climate-resilient highway projects, and SB 783 on outdoor advertising. Votes were overwhelmingly favorable across the board, with the chamber repeatedly adopting Senate amendments and resolutions by voice vote or recorded roll call.
CA

California 2025-2026 Regular Session

Assembly Judiciary Committee Jun 30th, 2026

Judiciary

Transcript Highlights:
  • This bill improves the process.
  • Calling on senators, head on over. We're ready for you. Calling on senators, head on over.
  • There's complete due process. They have their own attorney that is assigned throughout the process.
  • We'll place that on call. Thank you. We'll place that on call. Thank you. We have item 19, SB 1174.
  • Move the call on item 8, SB 880. That bill is out. Move the call on item 8, SB 880, Wahab. Macedo?
Keywords: 988, house, all
FL

Florida 2025 Regular Session

February 18, 2025 - 03:30 PM

Transcript Highlights:
  • Rosa, would you please call the roll? Chair Maney: Present. Vice Chair Costa: Here.
  • So thank you to everyone that is involved in this process because I know it is a grueling process at
  • And what we also capture is what we call our non-SRS cases.
  • And what we also capture is what we call our non-SRS cases.
  • But that's a constant, constant care and feeding process.
Summary: The committee first heard an update from the Florida Department of Corrections on the proposed Lake Correctional Institution mental health project in Clermont. Tim Fitzgerald explained the project’s history, including the 2016 Disability Rights Florida litigation, the 2018 consent decree, and the original plan for a 550-bed inpatient mental health facility. He said inflation and design changes pushed the project above the bond amount, leading the department to shift to a “continuum of care” alternative with 572 beds total: 92 inpatient beds and 480 residential treatment beds in three special housing units. Fitzgerald said the project is currently paused pending House concurrence, while the Senate has already agreed to the alternate plan, and noted the bond balance, prior expenditures, and the need to spend down the tax-exempt bond by August 2026. Members questioned how the new plan differs from the original facility, whether it satisfies the consent decree, and what caused the cost increases. Fitzgerald said the department believes it has already met the consent decree through systemwide improvements to housing, staffing, programming, and out-of-cell time, though he said he would confirm the court documentation. He also said the original scope grew from 275,000 to 350,000 square feet as treatment, nursing, security, and programming needs were refined, and that inflation, fees, permitting, and contingencies contributed to the higher cost. Several members asked for follow-up information on Senate approval, consent decree documentation, and the project’s impact on crisis-stabilization capacity. The committee then received a joint court-system presentation from State Courts Administrator Eric McClure and Clerks Corporation Executive Director Jason Welty on caseload trends, case tracking, and staffing. McClure described statewide filing trends, the use of weighted caseload studies to certify judicial need, and recent Supreme Court rule changes aimed at active civil case management, including differentiated case tracks, stricter deadlines, and proportional discovery. He said the latest workload study led the Supreme Court to certify a need for 23 circuit judges and 25 county judges. Welty reviewed clerk workload trends, the statewide case maintenance and CCIS systems, and declining clerk FTE despite rising case volumes, and said clerks are seeking additional funding for injunctions, Baker Act/Marchman Act/sexually violent predator work, and juror management. In questions, members pressed both presenters on data quality, case-weight calculations, filing fees, and whether current resources are enough to reduce delays. McClure clarified that the workload weights are based on judge time studies and that a capital murder case averaged 3,177 minutes, while other examples such as auto negligence and dissolution cases were much lower. Welty said the Legislature could help by increasing funding or potentially revisiting filing fees, and noted that many clerk services are unfunded or underfunded, especially indigent and protective filings. The chair and members also raised concerns about backlog, inconsistent case reporting across circuits, and enforcement of judicial time standards; McClure said there is no direct sanction in the rules, and compliance is largely managed through chief judges and the Supreme Court. The meeting ended with no votes taken and adjournment by motion.
WA

Washington 2025-2026 Regular Session

House Transportation Jul 8th, 2025

Transcript Highlights:
  • We obviously navigated through the review process and selected Eastern, but this process takes a long
  • So we've gone through that process.
  • So the screening process throughout this PEL process that we did...
  • So the screening process throughout this PEL process that we did, we looked at many different concepts
  • So we don't really have what I guess I call a strategy with respect to... ...what I guess I'd call a
Summary: The committee met to hear an update from Washington State Ferries on capital projects and workforce issues, beginning with a briefing on the agency’s long-term fleet and terminal needs. WSF officials described the history of underinvestment after the late 1990s, the current fleet reduction from 25 to 21 vessels, and the need to keep older boats in service while moving toward a 26-vessel long-range fleet and hybrid-electric operations. They said the agency is transitioning to a new vessel procurement strategy, with Eastern Shipbuilding selected to build up to three 160-car hybrid-electric ferries, and outlined a schedule that includes contract execution, about a year of design work, steel cutting in fall 2026, and several years of construction. Members raised concerns about the higher cost of electrified vessels, the length of the schedule, the adequacy of liquidated damages and incentives, the risks of building in Florida and transporting vessels to Washington, and whether the contract sufficiently protects the state from cost overruns and design problems. The committee also received an update on the Wenatchee conversion, which officials said is days away from entering service as the first large hybrid-electric ferry conversion. WSF explained that the conversion combined required midlife preservation work with propulsion upgrades and battery installation, and that the project took longer and cost more than originally expected because it was a prototype with significant lessons learned. Officials said the Tacoma and Puyallup conversions would follow later, but those decisions were being delayed until after the World Cup to avoid service disruptions. Members asked about the cost-effectiveness of the conversion, the expected fuel and emissions reductions, and what happens to engine crews during long conversion periods; WSF said crews were embedded in the project and that the conversions should reduce diesel use substantially once terminal charging is available. The meeting then shifted to workforce development, with Siegel consultants reviewing their 2021 and 2024 studies of ferry staffing, overtime, recruitment, and workplace culture. They said the earlier problems stemmed from seasonal staffing practices, low winter hours, limited career progression, a narrow maritime recruiting pipeline, and a culture that made retention difficult. Since then, they reported major improvements: staffing has increased from about 1,500 to 1,900, turnover has fallen, captain and engineer shortages have eased, and recruitment has broadened beyond the traditional maritime pool, including more women and other underrepresented workers. They credited new programs such as guaranteed hours, paid pilotage, AB-to-mate pathways, and the “Turning of the Tide” culture campaign, while noting remaining issues with communication, HR access, accountability, and quality of life. Members generally acknowledged the progress but asked whether staffing levels are now sufficient and how interchangeable crews are across vessels and routes. Finally, terminal engineering staff began a presentation on capital terminal work, starting with the Fauntleroy Ferry Terminal. They described the terminal’s age, low elevation, vulnerability to sea level rise and earthquakes, and the need for replacement piles, beams, and improved vehicle circulation. The agency said it has completed a planning and environmental linkage study, is moving into NEPA/state environmental review, and has been working with the community to balance the needs of Southworth and Vashon riders with neighborhood concerns in Fauntleroy. The preferred alternative is a larger offshore dock footprint that would improve capacity and reliability while reducing impacts to eelgrass habitat. The meeting ended before the terminal discussion was complete.
ND

North Dakota 2026 1st Special Session

Advanced Nuclear Energy Committee Apr 21st, 2026 at 08:25 am

Advanced Nuclear Energy Committee

Transcript Highlights:
  • That's in process right now.
  • We would call it a resource.
  • I will say that two companies entered the process, and you have to do a preliminary, what we call a document
  • The manufacturing process might also standardize a regulatory process.
  • microreactor called MARVEL.
Keywords: 908, all
NM

New Mexico 2025 Regular Session

IC - Water and Natural Resources Nov 18th, 2025

Water & Natural Resources Committee

Transcript Highlights:
  • She asked me to get started, so I'm going to call us to order.
  • Call to support the farm workers to have these conversations.
  • What is their process if you know what it looks like?
  • It's not called that because it's in a private process.
  • How many head of beef are you all processing a day?
OK
Transcript Highlights:
  • All we did was make a phone call, and then a day later, we got a phone call from the MCO working that
  • The licensing portal is called the OMAEd portal.
  • We are continuing to implement automated processes so that processes that can or automation.
  • Right now, I think we're processing applications.
  • And so, the fact that if every employee has to do their own calling in and an employer can't call in
Keywords: 914, all
NH

New Hampshire 2025 Regular Session

House Election Law (02/18/2025)

Election Law

Transcript Highlights:
  • <00:33:14.159> as during uh the check-in process as during uh the check-in process as opposed
  • <00:59:10.839> their the checklist would have to call their the checklist would have to call
  • What this calls for is that in a multi-town state representative district there would be a rotation process
  • years ago so we have a seating process years ago so we have a seating process where<01:49:53.280
  • process that do participate misuse the process frequently<03:44:04.960> just<03:44:05.080>
Keywords: 1189, house, all
LA
Transcript Highlights:
  • If I get a call or if one of my colleagues gets a call or a letter from...
  • I told you I'm new to the process here. The Madam Pro Tem's new to the process here.
  • I'm familiar with the call center.
  • I was called for this job, and I was called to this position.
  • I was called for this job and I was called to this position.
Summary: The committee first approved the May 20 minutes and then advanced HCR 95, which would create a more uniform tax base for future state and local tax exemptions and credits, requiring a two-thirds vote of both chambers to deviate from that uniformity. HB 648 was deferred by the author. HB 1049, dealing with public meeting procedures and notice requirements, was amended after discussion with the Police Jury Association, school boards, and local government groups; the amendments removed a requirement for a lawyer at every meeting and clarified notice and posting language, and the bill was reported with amendments despite opposition from local government associations and the City of Baker. The committee then heard HB 615, which would expand livestreaming and two-year archiving requirements to more public bodies, including non-elected boards and commissions with taxing or rulemaking authority. Supporters framed it as a transparency measure, while local government and association witnesses argued it would impose an unfunded mandate, especially on small volunteer boards, and raised concerns about costs, staffing, record retention, and reliance on social media platforms. The bill was not advanced. HB 1201, as amended, would provide legislators reimbursement for travel and limited out-of-session expenses, including housing and mileage, beginning with the next term; members discussed the need to make public service more financially feasible and to broaden who can afford to serve. The committee reported HB 1201 with amendments. The committee also considered two constitutional convention-related bills. HB 244 would set guardrails for any future convention by capping delegates at 144, specifying delegate selection, requiring a two-thirds delegate vote to send proposals to voters, and requiring both a majority of voters and approval by three-fourths of the parishes for ratification; after debate over whether the parish threshold was too high, the bill was reported favorably on a roll call vote. HB 4, as amended, was narrowed to require the Senate and House Governmental Affairs committees to meet in the off-season to discuss the mechanics of a possible convention, but members viewed it as more of a study resolution than binding legislation, and the committee voted to keep it in committee. The meeting then moved to confirmation hearings. Courtney Myers, nominated for Deputy Secretary for the Office of Juvenile Justice, and Ernest Jacob Reade Jr., nominated as Assistant Secretary, testified about their backgrounds and priorities, emphasizing juvenile rehabilitation, education and vocational programming, mental health services, credible messengers, family contact, and better communication with legislators and families. Nathan McBride, nominated as Deputy Secretary of the Department of Environmental Quality, testified about his engineering and government affairs background and said he would focus on legislative work, waste tire management, permitting modernization, and constituent service.
TX

Texas 89th Regular

Homeland Security, Public Safety & Veterans' Affairs Mar 26th, 2025

Homeland Security, Public Safety & Veterans' Affairs

MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 2/25/25

Energy Finance and Policy

Transcript Highlights:
  • in that way I think it can't be called in that way I think it can't be called carbon<00:36:44.720
  • <00:37:35.280> at good job of explaining the process at good job of explaining the process
  • capacity to something called direct loss capacity to something called direct loss of<00:51:22.040
  • <00:52:54.480> the of this uh formula called the of this uh formula called the depreciation
  • we would uh supersede that pu process we would uh supersede that pu process and<01:08:43.839>
Keywords: 1183, house
MN

Minnesota 2025-2026 Regular Session

Public safety panel OKs proposed Minnesota crime victims account 3/18/25

Minnesota House Floor Meeting

Transcript Highlights:
  • putting last competitive process we were putting last competitive process we were putting out<00:
  • here's this competitive funding process here's this competitive funding process and<00:25:04.880
  • maintenance yeah that's what it's called maintenance yeah that's what it's called okay<00:31:34.880
  • We've lost four law enforcement officers on domestic calls as it is, but it's not a call that any of
  • We run to that call.
Keywords: 1183, house
TX
Transcript Highlights:
  • The clerk will please call the roll. Here.
  • These claims have been called into question.
  • Carter Blood Care, who has the monopoly of blood supply for most of DFW, called called Tanya and they
  • The 72-hour processing time would jeopardize patient safety. window to collect and process blood donations
  • Sitter Hall and then sitter you process it.