Video & Transcript Research : 'referral process'
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FL
Florida 2025 Regular Session
February 5, 2025 - 09:00 AM
Transcript Highlights:
- There is a process in place to do that.
- This process starts with our local communities.
- How the local planning and prioritization process actually works.
- We're an integral part of that process for the data collection.
- We're an integral part of that process for the data collection.
Summary:
The committee heard introductory remarks from Chair LaMarca and members, then received presentations on electric utility planning, transportation infrastructure, and broadband deployment. Public Service Commission staff explained how Florida’s utilities plan for reliability and cost through 10-year site plans, demand forecasting, and economic dispatch. The presentation emphasized Florida’s residential-heavy load, growing EV demand, expanding solar and battery storage, continued reliance on natural gas combined-cycle plants, and the role of nuclear power. Members asked about energy efficiency, rates, renewable options beyond solar, cybersecurity, grid resilience, data centers, and small modular nuclear reactors; the witness said efficiency programs are reviewed every five years, utilities must balance reliability and affordability, and large new loads like data centers generally must pay for their own infrastructure needs.
Department of Transportation Secretary Jared Perdue described FDOT’s five-year work program, decentralized district structure, and funding mix, noting that the agency is predominantly state-funded and prioritizes maintenance and preservation before expansion. He highlighted record investment levels, major congestion-relief projects, toll-road revenues, seaport and airport partnerships, spaceport investments, workforce and equipment needs, and emerging technology such as advanced air mobility. Members asked about project timing, MPO planning, rail and ferry funding, airport governance, winter storm preparedness, and flooding/sea-level rise; Perdue said faster delivery depends on resources, local governments lead transit operations with FDOT as a capital partner, and coastal and drainage projects are designed around storm surge and resiliency.
The Office of Broadband reported on six grant programs supporting infrastructure, community facilities, digital connectivity, and future digital capacity and broadband expansion. Director Leo Garcia said the office has awarded hundreds of millions of dollars across most counties, leveraged significant private investment, and focused heavily on rural areas. He noted that broadband efforts are intended to support telehealth, education, workforce development, and economic growth, and said the state has reduced the number of unserved locations from more than 400,000 to a projected 170,000 after current awards are completed. He also said the office needs additional budget authority for the upcoming digital capacity program and that the larger federal/state broadband deployment program will be used to reach remaining unserved and underserved areas.
FL
Florida 2025 Regular Session
January 14, 2025 - 03:30 PM
Transcript Highlights:
- I'm still new to this process.
- I guess my question, I wanted to know how that work group was going to be processed or what the process
- We are about to move through an annual programmatic monitoring process.
- The same with transparency and improvements to procurement processes. Absolutely.
- I can speak firsthand as having gone through the licensing process... ...to build.
Summary:
The Human Services Subcommittee held its first meeting of the term and heard introductory remarks from the chair, vice chair, ranking member, and members, who broadly described their interest in child welfare, mental health, aging services, homelessness, and agency accountability. The chair then outlined the subcommittee’s jurisdiction, including child welfare, mental health and substance abuse safety net services, domestic violence, developmental disabilities, elder services, and child support, and introduced the Department of Children and Families (DCF) as the first agency panel for the term.
DCF presented an implementation update on HB 7089, a 2024 law aimed at increasing accountability and transparency for community-based care (CBC) lead agencies that deliver most child welfare services under contract. The department said the bill was prompted by forensic examinations that found problems such as noncompetitive procurement, related-party transactions, excessive executive compensation, and weak financial oversight. DCF described new contract requirements and monitoring tools covering board governance and annual training, conflict-of-interest disclosures, financial penalties for noncompliance, fidelity bond requirements, limits on direct service provision by lead agencies, related-party procurement rules, procurement thresholds, real-property approvals, compensation caps, expanded public reporting, and a new Future of Child Protection and Funding Work Group. DCF reported that some lead agencies had completed required board training, others were still on schedule, and two agencies exceeding the direct-service threshold had been referred to the Auditor General.
Members asked DCF about the reasons for the bill, the impact on children, the work group’s regional representation, aging-out youth, the Embrace Families transition, board training requirements, and whether enforcement actions had been taken. DCF said the bill was intended to protect funds for children and families and improve oversight, and clarified that the Central Florida lead agency contract was awarded through competitive procurement rather than an absorption. DCF also said the board training was designed to be meaningful but not overly burdensome, with timing left partly to lead agencies as they implement the new requirements.
The committee then heard from two CBC leaders, who generally supported the accountability goals of HB 7089 and said their agencies had already addressed most of the new governance and disclosure requirements. They reported that board training had been completed or was being scheduled, but both agencies said the fidelity bond requirement has been difficult or impossible to obtain in the market as written, though they were able to secure the separate performance bond. The CBC witnesses also warned that recruiting providers is increasingly difficult, especially for higher-acuity children and group-home placements, due to limited provider supply, regulatory burden, insurance costs, and rising risk. They said these pressures are contributing to budget deficits in some areas and urged lawmakers to consider the funding model, insurance and indemnification issues, and the risk of overregulation reducing provider participation.
TX
Texas 89th 2nd C.S.
Appropriations - S/C on Articles VI, VII, & VIII Feb 27th, 2025
Appropriations - S/C on Articles VI, VII, & VIII
Transcript Highlights:
- At some point it was zeroed out, um, for well plugging, or this has been an eight-year process.
- We've been working through that process.
- Currently, our average number of movement documents that we process or attempt to process is more than
- Currently, our average number of movement documents that we process or attempt 491 to process is more
- So it's a kind of a drawn-out process.
Summary:
The committee met with a quorum present to hear Article VI Natural Resources agency budget recommendations, beginning with the Railroad Commission. LBB staff summarized the commission’s 2026-27 base recommendation at $458.7 million, down from the prior biennium, with an increased FTE cap. The presentation highlighted reduced federal IIJA funding, volatility in oil and gas regulation account 5155, continued support for IT modernization, and rider changes. The commission’s major exceptional items were then presented, including requests for produced water and injection data reporting, an authorized pit registration system, regulatory filing/permitting upgrades, an underground injection well investigation team, site remediation support, and especially $100 million for orphan well plugging. Members asked about biennium-to-biennium comparisons, salary biennialization, the scale of orphan well risks, federal funding delays, bonding, and whether the state should rely more on industry or general revenue for plugging costs. Commission leadership explained that orphan wells can threaten water and public safety, that plugging costs have risen sharply, and that current funding is insufficient to keep up with emergency wells and the backlog; they also said the agency is moving to cloud-based systems with cybersecurity protections and that the proposed performance measure may need adjustment if funding does not increase.
The Railroad Commission testimony was followed by LBB and agency testimony for the Texas Animal Health Commission. LBB described a $42 million recommendation for 2026-27, an increase overall, but with a reduced FTE cap due to turnover and salary reallocation. The recommendation maintained funding for cattle fever tick work, chronic wasting disease, lab testing through an MOU with Texas A&M’s veterinary diagnostic lab, and a new $5 million spay-and-neuter pilot program, while deleting a capital budget rider and adjusting riders tied to entry point inspection stations and clinical trials. Agency leadership then outlined the commission’s mission to protect livestock health and the state’s $22 billion animal industry, and described major disease threats including highly pathogenic avian influenza, cattle fever ticks, New World screwworm, and chronic wasting disease. Their exceptional items focused on recruiting and retaining veterinarians, replacing fleet vehicles, creating an ectoparasite identification lab, adding field staff and IT support, improving records and epidemiology reporting, strengthening central administration, supporting secure food supply planning, expanding chronic wasting disease work, and staffing the new spay-and-neuter program. Members asked about field identification of ticks, the use of disinfectants and PPE, fleet management, the scale of cattle fever tick risk, and chronic wasting disease; the agency explained its current inspection and lab-confirmation process, its reliance on field disinfecting and biosecurity, and the need for more staff and better data systems to keep pace with growing workloads and disease threats.
MN
Minnesota 2025-2026 Regular Session
Committee on Judiciary and Public Safety - 04/08/26
Judiciary and Public Safety
OK
Oklahoma 2026 Regular Session
Appr/Sub-Health and Human Services Feb 4th, 2026 at 09:45 am
Transcript Highlights:
- The first and foremost thing that we did is in August, we rolled out an entirely new training process
- That is now a several-month process where we slowly bring those newer staff online.
- That process alone had stopped over $1.5 million being put out in error.
- There's just been this process.
- Well, as you continue to pull from the process, at some point, you come to the payday someday.
HI
Hawaii 2025 Regular Session
FIN Info Briefing - Tue Jan 14, 2025 @ 9:00 AM HST
Hawaii House Floor Meeting
Transcript Highlights:
- little time to describe a new process little time to describe a new process our<00:22:38.600>
- <00:45:53.839>
of filled we're also in the process of filled we're also in the process of - They are in the process of transferring others.
- We do a competitive grant process, and from that process we really do pull out what the priorities and
- This is still a very manual process.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Financial Services Jun 21st, 2026 at 10:30 am
Joint Committee on Financial Services
Transcript Highlights:
- And as you can imagine, this process can delay care or even leave the patient unsupervised, as a PA has
- And sometimes, by providing help right away, we can prevent the need for outside referrals and intervention
Summary:
The committee held a hearing on a large group of behavioral health and insurance-related bills. Topics included expanding access to mental health services by allowing physician assistants to authorize Section 12 emergency holds and be recognized as licensed mental health professionals (H. 1131/S. 773); improving coverage for community behavioral health centers so commercial insurance matches MassHealth’s bundled outpatient and crisis services (H. 1276/S. 703); eliminating cost sharing for certain behavioral health services (S. 718); extending detox and clinical stabilization coverage from 14 to 30 days and adding transitional support services (H. 1319/S. 772); requiring coverage for dual-diagnosis treatment in psychiatric facilities (H. 1277/S. 771); and preserving access to treatment for serious mental illness through coverage of coordinated specialty care and assertive community treatment (H. 1135/S. 709). The committee also heard bills on preventive behavioral health services for children (H. 1228/S. 802) and post-pregnancy mental health care, including postpartum depression and pregnancy loss-related care (H. 1314/S. 823).
VT
Transcript Highlights:
- We have six Senate bills for referral today.
- hold out hope that in the process hold out hope that in the process between<00:50:13.760>
now - The process laid out in sections 14 and 15 is the same process that is laid out for superintendents.
- The process laid out in of the agency.
- sections 14 and 15 is the same process sections 14 and 15 is the same process that<01:14:16.000>
Summary:
The House opened with a devotional and the Pledge of Allegiance, then moved through first readings and referrals of several bills. House Bill 950, the pay act for certain state employees, was read and referred to Appropriations, and House Bill 951, the government appropriations bill, was read and referred to Ways and Means. Senate bills referred included S. 138 on commercial property assessed clean energy projects, S. 181 on eliminating a pre-sentence investigation requirement for deferred sentences, S. 206 on licensure of early childhood educators, S. 219 on an energy navigator program report, S. 239 on the Child Abuse and Neglect Reporting Working Group, and S. 291 on travel disclosures for legislators and certain executive officers, each sent to the appropriate committee.
The chamber also read several House concurrent resolutions adopted on the consent calendar. These included resolutions congratulating Rice Memorial High School’s Division Two girls soccer team and Division One field hockey team, designating March 2026 as Athletic Trainers Month in Vermont, and remembering the 2011 Tohoku earthquake, tsunami, and nuclear disasters in Japan. The Japan remembrance resolution included a message from the Japanese consul general expressing gratitude for Vermont’s solidarity and friendship after the disaster.
Later, members offered announcements recognizing guests in the gallery, including Rice Memorial athletes and coaches, representatives of the Vermont Association of Athletic Trainers, and students and teachers from Pondbrook and Sterling College. The House also heard a detailed floor speech in support of House Bill 861, which would establish a statewide Americans with Disabilities Act Coordinator. The sponsor described accessibility barriers faced by disabled Vermonters, argued that ADA responsibilities are currently uneven across state government, and said a coordinator would improve coordination, compliance, and access across agencies. The House then announced the order of upcoming bills, starting with H. 861 and H. 931, but no final vote on H. 861 was taken in the portion provided.
NM
New Mexico 2026 Regular Session
Senate Chamber Jan 26th, 2026 at 11:01 am
New Mexico Senate Floor Meeting
Transcript Highlights:
- variety of community-oriented and professional organizations to provide additional networking and referral
- increasing maximum terms for professional services contracts to eight years, providing procurement process
- redistricting task force to develop concrete recommendations to improve New Mexico's redistricting process
- hands-on demonstrations, product displays, and clear real-world explanations of how cannabis is grown, processed
- hands-on demonstrations, product displays, and clear real-world explanations of how cannabis is grown, processed
FL
Florida 2026 5th Special Session
FL House Floor Session - 2025-03-19 (2:30PM Session)
Florida House Floor Meeting
Transcript Highlights:
- rules that require ratification, but fail to be ratified within one legislative session of their referral
- The more consistency we can bring to this process, the higher the likelihood of meaningful engagement
- Senator Simon, thank you for taking the time to shepherd this bill through the process.
- Senator Simon, thank you for taking the time to to shepherd this bill through the process.
- It feels good to be a part of this hand-up process.
Summary:
The Senate convened with prayer, the Pledge of Allegiance, and a series of introductions recognizing FSU Day at the Capitol, Catholic lay leaders, seniors advocates, Broward County school officials, and veterans-related guests. The chamber then moved through its special order calendar, beginning with several Florida Statutes revision bills. SB 36 adopted the 2025 Florida Statutes and prior session law; SB 38 conformed statutory terminology for the Division of Criminal Investigations; SB 40 removed repealed provisions; and SB 42 cleaned up obsolete language, cross-references, and typographical errors. Each passed unanimously or nearly unanimously after brief explanations and no substantive debate.
The Senate also passed CS/SB 50 on nature-based coastal resilience, as amended to strengthen the Florida Flood Hub’s role under USF and clarify research and modeling responsibilities; CS/SB 116 on veterans, which expanded veteran awareness and coordination efforts, added mental health training, and authorized adult day health care; SB 118 on presidential libraries, which preempted local regulation to give a future Florida presidential library maximum flexibility; CS/SB 126 on prescription hearing aids, allowing mail distribution for adults after appropriate professional evaluation; SB 150 on abandoning restrained dogs during natural disasters, amended to conform to the House; SB 294 limiting collaborative pharmacy practice from being expanded to certain serious cardiac conditions; and SM 314 urging Congress to increase Florida National Guard force structure. Most of these measures passed with strong bipartisan support, though SB 118 drew questions about local zoning, parking, and safety and passed 36-3, with one senator later changing to a no vote over local control concerns.
Later, the Senate approved CS/CS/SB 322 creating a nonjudicial process for removing unauthorized persons from commercial property, and CS/SB 348 on ethics, which would penalize false claims of military rank or honors for material gain and require paycheck withholding for delinquent ethics fines owed by public employees. The chamber also passed CS/CS/SB 7012 on child welfare, which included a CPI/case manager recruitment program, a treatment foster care pilot in two judicial circuits, and improved data collection and capacity analysis for commercially sexually exploited children. CS/SB 108 on administrative procedures was adopted after a detailed explanation of rule review, transparency, and rulemaking deadlines, and CS/SB 160 on public accountancy passed after an amendment clarifying contracted services and discussion of CPA licensure pathways.
The longest and most celebratory debate centered on CS/SB 110 for rural communities. The bill created an Office of Rural Prosperity, a Renaissance grant program, housing and road funding, school and health care investments, and related rural support measures. Amendments refined transportation priorities in the Everglades agricultural area and clarified the FARM road program. Senators from across the chamber praised the bill as a long-awaited investment in rural Florida, agriculture, broadband, health care, and quality of life. After extensive debate and emotional closing remarks from the sponsor and leadership, the bill passed overwhelmingly.
TX
Transcript Highlights:
- But are you comfortable with the timeline to make sure that... ...that we're getting the processes in
- That we're getting these assessments aligned and that we're making sure that the process is transparent
- For educators, The bill establishes a formal review process to ensure teachers help shape assessments
- It's not just teaching that here's the setup of the word process.
- From the outside, the process seems so simple.
Bills:
HB8
Keywords:
HB 8, Texas public school accountability, school accountability, public school transparency, STAAR, state assessments, instructionally supportive assessment program, Student Success Tool, Texas Education Agency, TEA, accountability ratings, A-F ratings, through-year assessment, benchmark testing, norm-referenced assessment, college career military readiness, CCMR, local accountability plan, school district performance, campus turnaround
NH
New Hampshire 2025 Regular Session
House Public Works and Highways (03/04/2025)
Transcript Highlights:
- At this stage, we're well into the process.
- right now we know it's a 12-step process right now we know it's a 12-step process we<04:35:22.520
- It may be one process as opposed to multiple.
- additionally customers can now process additionally customers can now process transactions<04:40
- into our system for claims processing into our system for claims processing that<05:37:56.000>
Summary:
The Department of Administrative Services presented its capital budget process and priorities, explaining that it maintains and operates 96 state buildings and uses annual facility walkthroughs, condition assessments, and rough cost estimates to rank projects for the governor’s capital budget. Officials described how requests are triaged, how the governor’s office and Public Works refine estimates, and how the resulting capital budget book serves as legislative intent for approved projects. They also noted that this year the governor’s office asked for estimates on all selected projects, which increased workload but reduced detail.
The department highlighted several requested projects, including $1.5 million for the ERP system sustainability fund, which officials said is critical because the state is upgrading its core financial, HR, and budget system to the cloud. Other priorities included courthouse HVAC and boiler work, brick repointing at the State House annex/main building, window replacement at the Spalding building, and elevator replacement on the hospital campus. Officials also said the governor’s proposed capital budget included fewer DAS projects than in past years and asked the committee to consider funding closer to historic levels.
The committee then reviewed lapse and reallocation items. DAS said most older projects are still in design, bid, or construction because projects now take four to six years rather than two to three, in part due to ARPA-related workload and post-COVID construction backlogs. Members discussed lapsing $81,000 from the completed Spalding roof project and redirecting small remaining balances from several 2019 projects toward the Hillsboro County South cell block project through the Capital Project Overview Committee. Officials also confirmed ARPA-funded projects are expected to be completed before the December 2026 deadline and explained that the ERP system is the main state IT exception outside DOIT’s usual centralized control, though it still requires DOIT consultation and approval.
TX
Texas 89th 2nd C.S.
Homeland Security, Public Safety & Veterans' Affairs Mar 5th, 2025
Homeland Security, Public Safety & Veterans' Affairs
Transcript Highlights:
- Our border patrol partners are back online and not bogged down with processing.
- tool that allows you to process illegal immigrants.
- How, uh, it, uh, I watched the sunset process and, uh, I think what, um, what was learned during that
- process is that you, like, like you said, there, Texas has a massive law enforcement industry.
- And we're just concerned that there's no due process for those officers to redeem themselves.
TX
Transcript Highlights:
- Referral of bills until the end of today's business, is there objection?
- I am aware of that process.
- I'm not aware that that process has proceeded in a... in a way that is...
- I also believe that under this we can save at least $40 million in the process.
- This is one step on the process.
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, state budget, mental health funding, education funding, infrastructure improvements, public safety, groundwater, water conservation, financial assistance, Texas Water Development Board, innovation fund, local conservation districts, transportation protection agreement, funeral services, insurance exemption
TX
Transcript Highlights:
- I'm going to call four names, two here and two there, and I'll try to keep the process.
- It also simplifies the process for them, making it less overwhelming.
- This is done after a referral by a specialty doctor.
- You guys came to our door three times during that process.
- For a family to navigate this process without expert guidance is very challenging.
CA
California 2025-2026 Regular Session
Senate Business, Professions and Economic Development Committee Jun 15th, 2026
Business, Professions and Economic Development
Transcript Highlights:
- from Mexico will be no less effective and successful, and we're going to be following the very same process
- We receive direct referrals from osteopathic physicians and medical doctors for our services.
- The drop shipment process that is outlined in this bill ...specialized care.
- The drop shipment process that is outlined in this bill is currently allowed under Medicare and it is
- The process for separation under the the armed forces and have met the same standards as their peers.
AR
Transcript Highlights:
- “In my understanding, what we’re doing is a one-time for a two-year process.
- “And so you mentioned that there would be a referral on the text messages or whatever as a, I guess—”
- It's quite an expensive process. It's something that we have wanted to do.
- I am against the process. Does that make sense? It does.
- I am against the process. Does that make sense? It does.
AR
Transcript Highlights:
- My understanding is that what we're doing is a one-time for a two-year process.
- It's quite an expensive process. It's something that we have wanted to do.
- But also, if you're negotiating with somebody and you're going through a process, again, if it's not,
- I am against the process. Does that make sense?
- I am against the process. Does that make sense? He does. These issues. I am against the process.
Summary:
The committee first received a report on the executive protection detail, which was filed without questions. Members were then given a long advance list of House and Senate bills ready for consideration, followed by several amendment requests from agencies. The committee adopted amendments for the Auditor of State to increase special deputy expense allowance, the Administrative Office of the Courts for court interpreters and substitute court reporters, and several other items including local sales tax refunds, county property tax redistribution, and local law enforcement funding. It also held one amendment on House Bill 1034 and moved a Northwest Arkansas Community College cash fund increase tied to tornado-related campus repairs.
The committee then considered a series of member amendments and appropriation items, including increases for the Public Defender Commission and deputy prosecuting attorneys to cover higher bar license fees, and a $12 million federal appropriation-only item. A lengthy discussion followed on a proposal from Senator Wallace and Representative Tosh to fund a pilot program for prison cell-phone detection/jamming technology at two correctional facilities. Sponsors and Department of Corrections officials said the system would target illegal contraband phones, would be procured through an RFP, and would be a two-year pilot; members raised questions about legality, cost, scope, data, and whether the department should use existing budget authority. The committee ultimately advanced the item by motion.
The committee also took up an amendment from Senator Caldwell for the University of Arkansas Division of Agriculture, seeking a $4 million appropriation increase. Testimony emphasized that the division’s extension offices and research functions are underfunded, that salaries are not competitive, and that the request would help with staffing and flexibility; other members questioned why the division needed more appropriation authority when it already had room under current limits and noted that the request exceeded the higher education board’s recommendation. The amendment was adopted after extended debate.
Finally, the committee began acting on governor’s letters, adopting amendments for a $150 million increase to the homestead property tax credit, a $23,000 reallocation for the Insurance Department’s conference costs, $100,000 for property appraisal review work, $1.5 million for career and technical education professional development, $300,000 for DFA regulatory federal spending, $5 million for Inspector General fraud investigations, a consolidation of appraiser/abstractor/home inspector appropriations, deletion of a completed Fort Chaffee readiness center appropriation, and a revised reappropriation for corrections capital projects that would add special language restricting use of the $73.7 million prison-expansion reappropriation. The committee also heard a summary of a supplemental appropriations package involving fund transfers for pregnancy resource centers, senior centers, assistance grants, used tires, and UAMS pregnancy/stroke programs.
WA
Washington 2025-2026 Regular Session
House Civil Rights & Judiciary Dec 5th, 2025
Transcript Highlights:
- And UW Law stands ready and committed to being a partner in this process.
- It's important that the parents' rights are protected and their due process is given.
- impacting meaningful due process.
- So in fiscal year 2025, we received 242 new referrals for services.
- It was a multi-step, very complicated process.
Summary:
The work session began with a discussion of expanding opportunities in the legal profession, especially in response to shortages of lawyers in rural Washington and in public service roles. Washington State Bar Executive Director Tara Nevitt described a slowly growing but aging attorney population, noted that younger attorneys have declined, and outlined efforts such as supervised practice pathways to bar admission, reduced admission-by-motion experience requirements, expanded law clerk capacity, rural job fairs and grants, and a pilot program allowing innovative legal service delivery models. Members asked about bar passage score changes, loan repayment assistance, and the former Limited License Legal Technician program; Nevitt said the bar is monitoring other states and remains in dialogue with the court about paraprofessional licensing. Law school representatives from UW, Seattle University, and Gonzaga emphasized public service pipelines, financial barriers, and rural legal deserts, citing LRAPs, scholarships, stipends, clinics, and hybrid or regional programs designed to recruit and retain students in Washington. Seattle U highlighted its FlexJD and hybrid hub partnerships in underserved areas, while Gonzaga and UW reported substantial shares of graduates entering public service, though most still cluster in urban regions. The committee also heard from the Washington Association of Prosecuting Attorneys and the Office of Public Defense, both of which described severe recruitment and retention problems in rural counties, with vacancies, low applicant pools, and the need for higher salaries, housing help, internships, and loan support. The Office of Public Defense said its internship and fellowship program, created by SB 5780, has already placed interns in rural counties and produced some commitments to return after graduation. The Washington State Bar’s law clerk program was also presented as a pathway that helps people train locally and remain in their communities, including by supporting succession for aging solo practitioners.
The committee then shifted to family law and guardianship issues. On Title 26 guardian ad litem practice, presenters from Northwest Justice Project and private family law practice said GALs can play an important role but that training, oversight, and consistency remain major concerns, especially in domestic violence cases. They described problems such as inadequate training, bias, inconsistent recommendations, high fees, and lack of accountability, and suggested stronger, standardized training, more use of mental health professionals for custody evaluations, and better oversight mechanisms. Members asked about county practices, including rotation systems for GAL appointments and whether King County’s family court assessors provide a useful model. The discussion then moved to minor guardianships under the Uniform Guardianship Act. A Superior Court judge said the 2021 changes increased the need for court visitors and appointed counsel, but courts are struggling to find qualified attorneys and visitors, especially in rural areas. A former commissioner said most of the bill under discussion was technical cleanup to align prior amendments, though it would add some fiscal burdens. Administrative Office of the Courts staff reported that the statewide reimbursement program for UGA implementation has repeatedly run out of money earlier each year, with minor guardianship costs making up most of the expense. The Office of Public Guardianship then described rapid growth in demand for adult guardianship and less restrictive alternatives, noting that referrals and caseloads have risen sharply, but that the office is constrained by a shortage of certified professional guardians and low compensation levels. Finally, the committee began an update on Blake implementation from the Office of Civil Legal Aid, which funds civil legal services related to the decision, before the transcript cut off.
FL
Florida 2025 Regular Session
February 4, 2025 - 12:30 PM
Transcript Highlights:
- And finally, I will close with a real sort of in-depth dive into our claims processes.
- And so the term cherry pick is often used about the takeout process.
- I am going to get into the claims process.
- And we are hoping to see that reflected in the process. That's quite all right.
- And as Tim has indicated through the process, the claims process is supposed to be iterative.
Summary:
The Insurance and Banking Subcommittee received a lengthy presentation from Citizens Property Insurance Corporation CEO Tim Serio, with Insurance Commissioner Michael Yaworski also answering questions. Serio reviewed Citizens’ role as Florida’s insurer of last resort, its statutory funding structure, eligibility rules, depopulation program, reinsurance obligations, and the surcharge/emergency assessment mechanisms that can be used if Citizens runs a deficit. He emphasized that recent legislative reforms, combined with lower litigation and improved market conditions, have helped the private market recover and reduced Citizens’ policy count from a peak of about 1.41 million in 2023 to 936,182 at the end of 2024, with a projected drop to about 771,000 by the end of 2025. He also said the reforms reduced Citizens’ rate need and helped avoid an emergency assessment after the 2024 storms.
Members asked about Citizens’ rate increases, why Citizens still seeks higher rates despite lower litigation, how the 20% eligibility threshold works, whether Citizens should be wind-only, and whether the state or federal government could help with deficits. Serio explained that Citizens is still charging below actuarially sound rates in most areas, that rate filings reflect reduced litigation and lower reinsurance exposure, and that assessments on all Florida property policyholders are the reason Citizens tries to build surplus and depopulate. He said the depopulation program is working better than in the past, with less than 2% of takeout policies returning to Citizens, and that the Office of Insurance Regulation has been vetting takeout companies more carefully.
A substantial portion of the discussion focused on claims handling after Debby, Helene, and Milton, including flood-versus-wind disputes and Citizens’ use of the Division of Administrative Hearings for some claim disputes. Serio said Citizens had received 76,625 claims from the three storms and had paid nearly $823 million in indemnity and expenses as of January 7, 2025. He said many closed-without-payment claims were either below deductible, withdrawn, duplicate, or flood-only, and that Citizens had asked its internal audit function to independently review the claims data and denials. He also described Citizens’ storm outreach, catastrophe response centers, managed-repair program, and claim review process, and said the corporation remains focused on paying valid claims while minimizing the risk of assessments on the broader Florida market.