Video & Transcript Research : 'call processing goals'

Page 121 of 500
FL
Transcript Highlights:
  • THE PROCESS FOR YOU.
  • THEY ARE USED IN THE RATE DEVELOPMENT PROCESS.
  • IT COSTS MORE IN THE PROCESS THAN THE PROBLEM.
  • AND THIS IS DONE THROUGH PHONE CALLS.
  • THEY CALL US OUT.
Keywords: 999, senate, all
HI
Transcript Highlights:
  • Last October, I received the call that no one wants to get: a call that informed me that my deputy sheriff
  • We go to calls when nobody else can, and you go to these calls and every call's a firearms call because
  • This act created what we call 42 U.S.C. 1983.
  • So that's the goal going in.
  • That's the goal. Questions or comments.
Bills: HCR93, HCR14, HR85
MN

Minnesota 2025-2026 Regular Session

Committee on Higher Education - 03/10/26

Higher Education

Transcript Highlights:
  • who need to be involved in the process. who need to be involved in the process.
  • handout, which is the attainment goal. handout, which is the attainment goal.
  • group achieved that goal. group achieved that goal.
  • test called the Accuplacer at that time. test called the Accuplacer at that time.
  • . goals. goals.
Keywords: 1187, senate, all
OK
Transcript Highlights:
  • We've launched an application process for new disaster assistance.
  • These aren't discretionary goals.
  • Here are our goals for key performance metrics last year.
  • Moving on to agency goals, we have been working on more efficiencies in the payment process and how we
  • I'm looking forward to great goals there. Let me back up one.
Keywords: 914, all
US
Transcript Highlights:
  • Without question, the Federal Reserve serves a critical role in the fundraising process. ...function
  • Our success in delivering on these goals matters to all Americans.
  • I'm encouraged that the FDIC has begun the process of holding SVB executives accountable.
  • I call that a soft landing.
  • And yet, that's what the so-called "doge boys," efficiency boys, are doing.
Bills: SB257
MA
Transcript Highlights:
  • And as our colleagues join the call, we’ll do another quick roll call so that way we have everyone accounted
  • Just FYI, this is a very transparent and public process.
  • Does that sound like a good process?
  • We'll have to continue on with the process.
  • We'll have to continue on with the process.
Keywords: 995, all
Summary: The Cabo Verdean Cultural Center Feasibility Commission met to continue its work toward making recommendations to the Legislature on establishing a cultural center in Boston. The chair reviewed the commission’s mandate, upcoming monthly meetings, site visits, listening sessions, and the plan to eventually hire a consultant for the feasibility study. Members also discussed the importance of capturing the broader 200-plus-year Cape Verdean history in Massachusetts, especially in light of Boston’s 250th anniversary and Cabo Verde’s recent 50th independence anniversary. A major portion of the meeting focused on reviewing and narrowing a list of potential additional commissioners. Members discussed the need for geographic, sector, and generational diversity, and several commissioners raised concerns about overrepresentation from New Bedford and the need to include people connected to other Cape Verdean communities such as Brockton, Boston, Wareham/Onset, Taunton, the Cape, and Haverhill. Testimony and comments emphasized including people with skills in arts, culture, history, construction, philanthropy, law, education, museum curation, and community organizing. Members also discussed whether to use a slate, an inventory of skills and regions, or individual votes, and whether abstentions should be treated as “reserve your rights” instead. The commission voted to appoint three individuals: John Cruz, former State Senator Vinny deMacedo, and Angelo Lopes Barbosa or a designee from the Center for Cape Verdean Studies at Bridgewater State University. The body then voted to pause the remaining commissioner appointments until the next meeting and directed the chair and staff to create an inventory of candidates by skills, region, and other relevant criteria. Members also agreed to add two newly suggested names—former Brockton City Councilor Tina Cardoso and Maria Gomez-Pena—to the candidate list. The chair said the next meeting would be scheduled for January, and the meeting adjourned after the commission approved the motion to adjourn.
MN

Minnesota 2025-2026 Regular Session

Committee on State and Local Government - 03/03/26

State and Local Government

Transcript Highlights:
  • We have a goal for this, a goal for this, and a goal for this.
  • Uh, we have a goal for this, word goals.
  • a goal for this, and a goal for this. a goal for this, and a goal for this.
  • Um, but with that, Senator, >> We roll call. >> Yes. Roll call being requested.
  • A roll call will be given.
Keywords: 1187, senate, all
NM
Transcript Highlights:
  • I know we call it IMMI for a reason.
  • The process is one, right, but states have different procedures and processes.
  • Our goal is to unlock an opportunity.
  • And so their sustainability goals align with the state's goals by and large.
  • These are enterprise sales processes.
NH
Transcript Highlights:
  • Would you please call the roll?
  • >> I think we have a call >> I think we have a call >> here.<00:05:33.120>
  • Uh, but um given a lot of these goals Uh, but um given a lot of these goals are<00:41:37.920>
  • So someone calls 988, for example, and if they're found to have a real concern, a call can be made to
  • call with someone. call with someone.
Keywords: 928, house, all
Summary: The committee first handled routine business, approving the prior meeting minutes with one abstention from a member who had been absent. It then received an update from DHHS Commissioner Lori Weaver on the department’s rural health transformation grant submission. Weaver said the grant was submitted ahead of the deadline, reflected input from communities and providers statewide, and would now enter a CMS review and negotiation phase. She explained that the governor’s office will oversee the grant with DHHS, that some proposals may be limited by federal parameters, and that the department may need to hire some staff to administer the grant, within the grant’s administrative cap. Members also discussed DHHS budget pressures and staffing. The department’s CFO, Nathan White, reviewed the agency’s budget mix, noting that DHHS accounts for a large share of the state’s operating and general fund budgets, and explained projected general fund lapse estimates, which he said are currently just under $20 million for the department. He also described why lapse projections are difficult to predict in DHHS because many costs are driven by utilization and because some funds are statutorily non-lapsing. White reported that vacancy rates have risen, citing about 400 unfunded positions in the current biennium and the department’s hiring freeze, while emphasizing that direct-care positions are being prioritized. Committee members raised concerns that back-of-the-budget cuts and weak revenue collections could affect the department’s ability to manage lapse projections. The committee then heard from Division of Public Health Director Ian Watt on vaccine policy and federal changes. Watt said New Hampshire continues to support access to safe and effective vaccines, including through the universal purchase program and seasonal respiratory virus guidance. He explained a recent CDC change regarding the MMRV vaccine, which now discourages the combined shot for the first dose in children under four because of febrile seizure risk, while still allowing it for the second dose. Watt said New Hampshire’s school and child care vaccine mandates remain stable, with nine vaccines required for schoolchildren and 10 for child care, and that the state continues to review federal recommendations cautiously. He also said there have been no supply or funding disruptions affecting vaccine access, and that childhood vaccine funding through commercial insurers remains intact. Finally, the Permanent Subcommittee on Alzheimer’s Disease and Other Related Dementias presented its annual report. The subcommittee said it met about six times, heard presentations on state services, silver alerts, brain health awareness, and palliative/hospice care, and began work on updating the state’s Alzheimer’s plan, which had last been updated in 2015-2016. To gather more direct input, the subcommittee formed a needs-assessment work group to develop a survey for people living with dementia, caregivers, and service providers. It recommended integrating Alzheimer’s and dementia materials into chronic disease, aging, and public health outreach; embedding cognitive health into systems of care and the state health improvement plan; adding cognitive health measures to BRFSS; and continuing partnerships with aging and advocacy organizations. Members praised the report and suggested it should clearly identify the subcommittee and include page numbers in future versions.
FL

Florida 2025 Regular Session

April 15, 2025 - 10:30 AM

Transcript Highlights:
  • PLEASE CALL THE ROLL. >> CHAIR ANDRADE. >> Rep.
  • FOR OVER 700,000 FLORIDIANS WHO CALLED THEIR CALL CENTER SEEKING HELP TRYING TO FIGURE OUT WHY THEY
  • IT IS A COMPETITIVE PROCESS. THERE IS A TRAINING.
  • CHAIR I ALMOST CALL YOU MR. SPEAKER.
  • HEY, YOU TESTIFIED EARLIER THAT YOU WORK FOR AN ORGANIZATION CALLED AND CALLED INDELIBLE.
CA
Transcript Highlights:
  • I have to call me a lot. Yeah, I just want to see it.
  • We have five items on our agenda today to facilitate the goals of this hearing.
  • The building standards process is a triennial code proposal and adoption process, with intervening codes
  • to try to, number one, help them achieve their goals that are both agency goals, but also state-directed
  • All right, 8-0, and we will keep that on call for folks who come back.
Summary: The committee heard a series of housing and wildfire-recovery bills, with members repeatedly framing the package as a response to the Los Angeles fires and the state’s broader housing affordability crisis. AB 306, by Assembly Member Schultz, would place a six-year moratorium on new residential building-code updates and local code modifications except for health-and-safety emergencies. Supporters argued it would reduce costs and provide certainty for rebuilding and new housing production, while opponents from environmental, clean-energy, and labor groups warned it would freeze beneficial code improvements, delay innovation, and limit local control. Despite those concerns, several members said they would support the bill while seeking amendments, and the committee voted it out on a due pass recommendation to Appropriations. The committee also approved AB 301, which would require state agencies to follow shot-clock style deadlines for reviewing building permits, and AB 253, which would allow licensed third-party professionals to conduct certain post-entitlement permit reviews if local departments take more than 30 days. Supporters said both bills would reduce delays, lower costs, and speed rebuilding and housing production; some members emphasized that safety reviews must remain intact. AB 301 passed on a due pass vote to Appropriations, and AB 253 passed 8-0 to Local Government. AB 462, by Assembly Member Lowenthal, would exempt accessory dwelling units in Los Angeles County’s coastal zone from coastal development permit requirements, with the goal of speeding ADU construction for disaster recovery and housing supply. Supporters said ADUs are a proven tool and that the bill would help displaced residents and future coastal disaster areas; one member of the public opposed the bill, arguing ADU proliferation can change neighborhood conditions. The committee sent AB 462 to Appropriations on an 8-0 vote. The final bill discussed, AB 299, would let disaster-displaced families stay in hotels, motels, and short-term rentals for more than 30 days without triggering landlord-tenant rules, mirroring an earlier homelessness-related law; the transcript ended as the author began presenting the bill and its support.
CA

California 2025-2026 Regular Session

Assembly Transportation Committee Jun 8th, 2026

Transcript Highlights:
  • They called the operator. They called the emergency line, and the car was moved within a minute.
  • They called the, the operator, they called the emergency line, and the car was moved within a minute.
  • Sleeper call is an internal term we've developed to describe a call where an incapacitated AV passenger
  • These calls do These calls do consume emergency resources that could otherwise be available for other
  • We have a process we follow by calling the rider's phone, by calling into the car, by turning up the
Summary: The Assembly Transportation Committee heard an informational hearing on California’s newly finalized autonomous vehicle regulations, with DMV and CHP officials describing the updated framework and committee members pressing them on safety, enforcement, and first-responder impacts. DMV said the rules, effective April 28, 2026, expand reporting, create a phased permitting system from testing to deployment, add requirements for safety cases, remote operations, and first-responder coordination, and open a path for heavy-duty AV testing and deployment while still prohibiting oversized loads and hazardous materials. CHP said it worked with DMV on enforcement tools, first-responder interaction plans, and training local agencies on the new notice of noncompliance process. Members asked about crash data, immobilizations, freeway and construction-zone safety, weigh-station enforcement, and whether foreign licenses can qualify for remote assistants or drivers; DMV and CHP said the rules are intended to keep AVs accountable and that heavy-duty AVs will be held to the same roadway standards as human-driven commercial vehicles. A second panel focused on data collection and enforcement. Consumer attorneys argued the prior rules were too limited because DMV stopped collecting meaningful data once AVs moved from testing to deployment, making it difficult for the public and litigants to understand incidents; they supported the new regulations but urged that the collected information be made public. The industry association said California now has the nation’s most robust AV oversight, with monthly or quarterly reporting of collisions, system failures, immobilizations, harsh braking, vehicle miles traveled, and notices of noncompliance, plus broad DMV authority to restrict or suspend operations. In response to questions, the industry said it generally supports the new framework, believes the regulations are clear, and does not favor full federal preemption of state AV rules, though it wants federal standards for design, construction, and performance. A third panel addressed first-responder interaction and remote operations. The San Francisco Fire Department described repeated AV interference with emergency scenes and said AVs have generated hundreds of “sleeper calls,” where passengers fall asleep and trigger 911 responses; the department said these incidents consume significant staff time and it wants better protocols to reduce unnecessary dispatches. Waymo said it has trained thousands of public-safety personnel, maintains a 24/7 emergency line, uses geofencing/avoid-the-area messages, and can allow first responders to manually override or move vehicles when needed. Committee members asked about sleeper-call prevention, remote assistant licensing and drug testing, communication redundancies during outages, and how manual overrides work for vehicles without traditional controls; Waymo said it is collaborating with responders and that its vehicles are designed to reach a safe stop if connectivity is lost. The final panel began with testimony on heavy-duty autonomous vehicles. A transportation researcher said freight is essential to California’s economy and that heavy-duty AVs pose distinct safety risks because of their weight, stopping distance, and the potentially severe consequences of crashes or immobilizations on highways. He said the new regulations are important because they create a regulated pathway for heavy-duty AV deployment, require a safety case, set mileage thresholds, and add reporting categories that can serve as leading safety indicators. The hearing was still in progress when the transcript ended, with additional testimony expected from labor and industry witnesses on heavy-duty AV deployment.
CA

California 2025-2026 Regular Session

Assembly Local Government Committee Apr 29th, 2026

Local Government

Transcript Highlights:
  • That process can take several months. Thank you.
  • That process can take several months.
  • goal of stewarding these beautiful lands.
  • goal of stewarding these beautiful lands.
  • So this measure is on call. So this measure is on call.
Keywords: 988, house, all
TX

Texas 89th Regular

Health and Human Services Apr 1st, 2025

Health & Human Services

Transcript Highlights:
  • Privileges processing.
  • They use something called a pharmacy service administrative organization, called PSAO.
  • They use something called a pharmacy service administrative organization, called PSAO.
  • One last call.
  • One last call.
Summary: The committee heard testimony on Senate Bill 883, which would protect physicians’ ability to prescribe off-label medications and treatments, framed by the author as a “Right to Treat” measure tied to COVID-19 care. Supporters, including physicians and patient-choice advocates, said the bill would safeguard the doctor-patient relationship and prevent interference by boards, pharmacies, or hospitals. Several witnesses described using hydroxychloroquine, ivermectin, budesonide, antibiotics, steroids, and monoclonal antibodies during the pandemic, and said they faced complaints, board scrutiny, or pharmacy refusals for those prescriptions. The bill was left pending after public testimony closed. The committee then took up Senate Bill 331, which would extend hospital price-transparency requirements to additional health care facilities such as freestanding ERs, urgent care and retail clinics, ambulatory surgical centers, outpatient clinics, and birthing centers. Proponents argued that broader disclosure of prices for shoppable services would help consumers compare costs and reduce surprise billing, while opponents from ambulatory surgery centers said the bill would impose costly compliance burdens on small providers and that insurers or the state already have much of the needed data. The bill was also left pending. Senate Bill 2422 would expunge Texas Medical Board records and impose reparations for disciplinary actions tied to COVID-era treatment decisions, including references to ivermectin, hydroxychloroquine, budesonide, and masks. The author and supporters argued that doctors were unfairly targeted for trying to save patients and should be made whole; the Texas Medical Board representative said most pandemic complaints were dismissed, that actions generally involved broader issues such as privileges, documentation, or informed consent, and that no physician was disciplined solely for prescribing off-label COVID medications. The bill was left pending. Finally, the committee heard Senate Bill 2207, which would loosen Texas Medical Board rules on physicians advertising themselves as board certified, especially by reducing barriers tied to maintenance of certification requirements. Supporters said the current rule is overly restrictive, inconsistent, and costly, and that it drives physicians out of practice; they also said Texas is one of only a few states with such a rule. Witnesses described hospitals using the rule against physicians and said the change would improve transparency and competition. The bill remained pending after testimony.
MN

Minnesota 2025-2026 Regular Session

House Health Finance and Policy Committee 2/18/26

Health Finance and Policy

Transcript Highlights:
  • goals.
  • goals.
  • <00:40:02.880> Rural calling on you to help us. Rural calling on you to help us.
  • The current process compact state.
  • Roll call has been called. Mr.
Bills: HF1925
TX
Transcript Highlights:
  • Okay, we're going to call up LBB. If I might call up James Kessler and Mr.
  • It was an arduous process.
  • It was an arduous process.
  • some poison, I would call 911.
  • Before I call on you, sir, I'm going to call up Carol Fuchs and Larry Young, and y'all can have a seat
Summary: The Senate Finance Committee heard budget presentations for the Texas Historical Commission, the Pension Review Board, the Employees Retirement System (ERS), Social Security and benefit replacement pay, the Texas Emergency Services Retirement System (TESSRS), and the Cancer Prevention and Research Institute of Texas (CPRIT). The Legislative Budget Board outlined recommendations and major changes for each agency, including reductions tied to one-time projects at the Historical Commission, continued funding for courthouse grants, heritage trails, and Holocaust/genocide education, as well as new or modified riders and capital items. For the pension-related items, LBB described funding changes for PRB, ERS, Social Security, and TESSRS, including ERS health plan cost growth driven largely by pharmacy costs, the status of pension funding reforms, and TESSRS’s request for additional state support to address its unfunded liability and staffing needs. Members asked extensive questions about the Historical Commission’s one-time funding, unexpended balance authority, courthouse preservation, the Presidio La Bahia and National Museum of the Pacific War projects, and coordination of Texas history messaging across sites such as the Alamo, San Jacinto, Washington on the Brazos, and other heritage locations. The Historical Commission chair emphasized heritage tourism, economic development, and the need for continued investment in historic sites, staffing, IT modernization, and vehicles. On the pension items, senators discussed PRB oversight of local systems, including the Dallas police and fire pension situation, and ERS investment returns, benchmark comparisons, and rising health costs. ERS officials said the plan remains well funded overall, noted a 2021 cash balance reform and a planned supplemental legacy payment, and explained that GLP-1 drugs such as Ozempic and Mounjaro are a major driver of pharmacy spending; they also said the agency is working with the Texas Pharmacy Initiative and that rebates are contractually returned to ERS. For TESSRS, LBB and agency staff said the system serves volunteer and part-paid emergency personnel, is facing an infinite amortization period, and is requesting additional appropriations, staffing, and IT funding, along with a statutory change to allow an actuarially determined state contribution. The agency said it may otherwise need to cut benefits for volunteer firefighters. For CPRIT, LBB reported about $600 million in recommended funding for the biennium and a 10-FTE increase, while the agency described its $6 billion voter-approved program, $3.75 billion in grants awarded to date, and $10.4 million in revenue sharing since 2011. CPRIT’s only exceptional item was a request for a 10% salary increase for two exempt positions. No committee votes or formal actions were taken in the transcript.
CA

California 2025-2026 Regular Session

Assembly Health Committee Apr 22nd, 2025

Transcript Highlights:
  • or simpler process.
  • I've been the one making the calls, scheduling appointments, and navigating complicated approval processes
  • management processes.
  • Sorry, that bill is on call. Thank you all. Sorry, that bill is on call.
  • Item 1, AB 669, Haney, is on a call; we're lifting the call.
Summary: The Assembly Health Committee met on April 22 and took up a special order of bills focused largely on prior authorization and utilization management in health care. The chair framed the discussion as part of a broader legislative effort to reduce delays and barriers to care, especially in behavioral health, chronic disease management, cancer treatment, and rehabilitation services. AB 384 by Assembly Member Connolly would prohibit prior authorization for inpatient mental health or substance use emergency admissions and related physician care; supporters said it would prevent dangerous delays in crisis care, while insurers and health plans warned about fraud, abuse, and ambiguity around residential treatment facilities. The bill was moved on a due pass as amended motion and passed the committee on a party-line style vote, with Republicans largely absent or not voting. The committee then heard AB 510 by Assembly Member Addis, which would require health plans, upon request, to provide a peer reviewer of the same or similar specialty when a treating provider appeals a prior authorization denial or modification. Supporters argued that specialty-matched review would make appeals fairer and more clinically informed; opponents said the requirement was too rigid and that timelines and electronic submission rules needed changes. After discussion about the need for timely, specialty-specific review, the bill was approved on a due pass as amended motion and placed on call. AB 539 by Assembly Member Schiavo would extend prior authorization approvals to one year or the duration of the physician’s prescribed treatment for chronic conditions; supporters cited repeated denials and treatment interruptions, while opponents raised concerns about overbreadth, fraud, and the need for shorter validity periods. The bill was also passed as amended and placed on call. The committee next considered AB 669 by Assembly Member Haney, which would bar concurrent and retrospective review for the first 28 days of medically necessary substance use disorder treatment and limit prior authorization for related outpatient medications. The bill was presented with a powerful personal story from Ryan Matlock’s mother about her son’s death after an insurer cut off treatment early; supporters said the measure would keep patients in care long enough to stabilize, while opponents argued it would reduce oversight and could allow lower-quality or non-evidence-based care. The bill was moved on a due pass as amended motion and placed on call. Finally, AB 512 by Assembly Member Harabedian would shorten prior authorization response times to 24 hours for urgent requests and 48 hours for non-urgent requests; supporters said delays can worsen outcomes, while opponents warned the timelines were unrealistic and could increase administrative burdens and safety issues. The bill was approved as amended and placed on call. AB 574 by Assembly Member Mark Gonzalez was then heard; it would allow up to 12 medically necessary physical therapy sessions for a new episode of care without prior authorization, with supporters emphasizing stroke and neurological recovery and opponents warning of reduced oversight and unnecessary care. The transcript ends during testimony on AB 574, before final action is shown.
CA
Transcript Highlights:
  • Hopefully you can hear me when I call it to order.
  • Hopefully you can hear me when I call it to order. Okay, good morning, everyone.
  • We love to call it the outdoor district.
  • What is that called? Is that also a weir?
  • climate resilience goals, and our outdoor access goals.
Summary: The committee heard several water, parks, and wildlife bills. AB 764 would expand the list of exotic non-game birds that can be managed in California to better control mute swan populations; the author and California Waterfowl said swans are invasive, aggressive, and rapidly increasing, while no opposition testified. The bill passed to Appropriations. AB 616 would make the State Library Parks Pass program permanent by allowing state parks to transfer annual day-use passes to the State Library free of charge; supporters said it improves equitable access to parks, especially for low-income families, and the bill passed unanimously to Appropriations. AB 293 would require groundwater sustainability agencies to post board membership and a link to Form 700 filings online. Supporters, including the Community Alliance with Family Farmers, argued it would improve transparency and public trust, while opponents said the requirement was redundant and could discourage service on GSA boards. The bill passed, but with some no votes. AB 639 would narrow the definition of dams so certain weirs used for irrigation would not be subject to dam regulations; the author and technical witnesses said the structures pose no safety risk and are already closely managed, while members urged the bill be narrowed further to the Kings River area. It passed as amended to Appropriations. AB 679 would streamline land transfers for Big Basin Redwoods, Año Nuevo, and Butano State Parks by exempting those acquisitions from the Public Works Board process. Supporters said it would speed conservation and park rebuilding after the CZU fire, while one member opposed it over cost and broader state land-management concerns; it passed as amended. AB 454 would remove the sunset on the California Migratory Bird Protection Act, making state protections for migratory birds permanent after federal rollback concerns; it passed as amended to Appropriations. The committee also adopted its 2025-26 rules and approved the consent calendar, and the meeting adjourned after add-on votes were taken for absent members.
FL

Florida 2025 Regular Session

February 4, 2025 - 12:30 PM

Transcript Highlights:
  • And that is our goal. That's been our goal at Citizens.
  • And that is our goal. That's been our goal it's citizens. a little more expensive.
  • That's, and that is our goal.
  • I am going to get into the claims process.
  • And as Tim has indicated through the process, the claims process is supposed to be iterative.
Summary: The Insurance and Banking Subcommittee received a lengthy presentation from Citizens Property Insurance Corporation CEO Tim Serio, with Insurance Commissioner Michael Yaworski also answering questions. Serio reviewed Citizens’ role as Florida’s insurer of last resort, its statutory funding structure, eligibility rules, depopulation program, reinsurance obligations, and the surcharge/emergency assessment mechanisms that can be used if Citizens runs a deficit. He emphasized that recent legislative reforms, combined with lower litigation and improved market conditions, have helped the private market recover and reduced Citizens’ policy count from a peak of about 1.41 million in 2023 to 936,182 at the end of 2024, with a projected drop to about 771,000 by the end of 2025. He also said the reforms reduced Citizens’ rate need and helped avoid an emergency assessment after the 2024 storms. Members asked about Citizens’ rate increases, why Citizens still seeks higher rates despite lower litigation, how the 20% eligibility threshold works, whether Citizens should be wind-only, and whether the state or federal government could help with deficits. Serio explained that Citizens is still charging below actuarially sound rates in most areas, that rate filings reflect reduced litigation and lower reinsurance exposure, and that assessments on all Florida property policyholders are the reason Citizens tries to build surplus and depopulate. He said the depopulation program is working better than in the past, with less than 2% of takeout policies returning to Citizens, and that the Office of Insurance Regulation has been vetting takeout companies more carefully. A substantial portion of the discussion focused on claims handling after Debby, Helene, and Milton, including flood-versus-wind disputes and Citizens’ use of the Division of Administrative Hearings for some claim disputes. Serio said Citizens had received 76,625 claims from the three storms and had paid nearly $823 million in indemnity and expenses as of January 7, 2025. He said many closed-without-payment claims were either below deductible, withdrawn, duplicate, or flood-only, and that Citizens had asked its internal audit function to independently review the claims data and denials. He also described Citizens’ storm outreach, catastrophe response centers, managed-repair program, and claim review process, and said the corporation remains focused on paying valid claims while minimizing the risk of assessments on the broader Florida market.
CA
Transcript Highlights:
  • As part of the executive order, we've also had two rounds of what we call proof of concepts.
  • Another one is a process to interpret diverse data to provide traffic mobility insights.
  • We'll likely replace our existing process for approving things like IT projects over time.
  • role. in providing oversight through that process and through the annual budget process.
  • I'm proud to call myself an alumni of the College Corps and now a partner of the program.
Keywords: 988, house, all