Video & Transcript Research : 'call processing'

Page 113 of 500
KY
Transcript Highlights:
  • The committee is called to order. Madam Secretary, please call the roll.
  • What was the process in putting the KDLA back in the selection process?
  • What was the process in putting the KDLA back in the selection process?
  • What was the process in putting the KDLA back in the selection process?
  • What was the process in putting the KDLA back in the selection process?
Summary: The Senate State and Local Government Committee met and first considered Senate Bill 4, sponsored by Sen. Bledsoe, which would create a risk-based AI governance framework for state government and address AI-generated misinformation in campaigns and elections. The sponsor said the bill came from the AI task force and is intended to promote transparency, accountability, and responsible use of AI while distinguishing between internal and external systems. The committee took a roll call vote and reported the bill out 7-0. The committee then heard Senate Bill 58, sponsored by Sen. Webb, which would allow Kentucky Retirement System benefits to be designated to a Special Needs Trust for a beneficiary. Webb said the bill would help families of special-needs children preserve benefits for supplemental needs such as adaptive equipment, technology, and medical or dental care not covered by government programs. He said retirement systems had provided no-impact letters, and the bill passed 7-0. Members also approved Senate Bill 117, which would let cities adjust incentive payments for training by appointed and elected city officials and remove the statutory minimum from ordinance requirements, and Senate Bill 121, which would authorize county judges to contract with rescue groups to deal with wild horse herds in rural areas. SB 117 passed 10-0 and SB 121 passed 10-0. The committee then took up Senate Bill 71, as amended by a committee substitute, dealing with local library board appointments. Sen. Boswell said the bill was a compromise but that he preferred removing KDLA from the process entirely; library representatives opposed the committee substitute and said they wanted KDLA out of the selection process. Several senators expressed conditional support but said they wanted further changes, and the committee adopted the substitute and reported the bill out after a roll call vote with 10 yeas and 1 pass, with members noting they expected further floor amendments.
FL

Florida 2026 4th Special Session

February 5, 2026 - 04:00 PM

Transcript Highlights:
  • AND IT WAS NEGLIGIBLE FROM THE FEDERAL PROCESS.
  • AS EXAMPLES NEARLY 40 PERCENT FEDERAL DISPUTE PROCESS DID NOT QUALIFY FOR THE PROCESS BUT THEY STILL
  • IT'S A PROCESS THAT USES WHAT IS CALLED A BASEBALL STYLE ARBITRATION WHERE EACH PARTY HAS TO PUT UP A
  • THANK YOU. >> Chair Michaels: HAVING CLOSED ON HER BILL, WOULD YOU PLEASE CALL THE ROLL CALL ON HB 1449
  • CLOSE. >> Chair Michaels: HAVE ENCLOSED ON HIS BILL, PLEASE CALL THE ROLL CALL ON HB 12 95 AND ANNOUNCE
TX

Texas 89th Regular

Delivery of Government Efficiency Apr 23rd, 2025

Delivery of Government Efficiency

Transcript Highlights:
  • We're calling this the. To the Privacy Act.
  • input on that process, and you know... ...if you're not part of that process, then we really don't get
  • That means you're not answering phone calls.
  • The chair calls Nancy. Thank you for being here today.
  • The chair calls Representative Bowers. Thank you.
ND

North Dakota 2026 1st Special Session

Judiciary Committee Jun 17th, 2026 at 10:00 am

Judiciary

Transcript Highlights:
  • I'm going to call it that. You can call it whatever you want. You'll hear a resource hub.
  • They just call it placement. ...call it is placement authority.
  • They don't call it release.
  • Let's call 1% of sentences where people serve zero outliers. Okay, call it that.
  • Okay, call it that.
Keywords: 908, all
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Ways and Means Jun 21st, 2026 at 10:30 am

Joint Committee on Ways and Means

Transcript Highlights:
  • Today, the average call wait time is 11 minutes.
  • Today, the average call wait time is 11 minutes.
  • We call them our Grow Awards.
  • We've streamlined the process.
  • It's called debarment in New York.
Keywords: 995, all
Summary: The Joint Committee on Ways and Means held a public FY27 budget hearing at Barnstable Town Hall, with opening remarks emphasizing the Cape and Islands’ seasonal infrastructure, housing, transportation, workforce, and digital needs. The hearing began with testimony from the Executive Office of Labor and Workforce Development, which outlined the Healey-Driscoll administration’s budget priorities for job training, apprenticeship, youth employment, reentry programs, and unemployment insurance modernization. The secretary highlighted proposed funding for the Workforce Competitiveness Trust Fund, Career Technical Initiative, YouthWorks, reentry workforce development, and services for young adults with disabilities, along with a proposal to streamline youth work permits. Members also discussed the unemployment trust fund, the COVID assessment on employers, rising unemployment, and the need to improve DUA customer service and claims processing. Committee members asked about job seeker barriers such as child care, housing, transportation, and out-migration of young workers, as well as how to keep Cape Cod graduates and seasonal workers in the region. The administration said its strategy is to pair training with broader affordability investments and to expose students to career pathways earlier, including through middle school, early childhood STEM, YouthWorks, pre-apprenticeships, and Building Pathways. Senators and representatives also raised concerns about regional funding disparities, especially for Hampshire Franklin MassHire, and the administration said it is reviewing MassHire funding and service equity through a policy committee and statewide workforce board. On unemployment assistance, officials reported major improvements in wait times and claims processing, but said they are still working through backlogs and staffing challenges while maintaining program integrity. The committee then heard testimony from the Executive Office of Economic Development. The secretary described House 2 as a fiscally restrained budget with no new taxes or fees, while preserving core programs and using the Mass Leads Act tools to support competitiveness. EOED’s proposal included funding for the Community One Stop for Growth, rural economic development, social enterprise operating grants, regional economic development organizations, the Workforce Investment Trust Fund, Community Workforce Partnerships, Pathmaker, advanced manufacturing training, life sciences, innovation vouchers, AI initiatives, small business assistance, and tourism and live theater support. The Office of Consumer Affairs and Business Regulation also testified on its FY27 request, focusing on consumer protection, licensing, banking, insurance, and public safety regulation. No votes were taken during the hearing.
TX

Texas 89th Regular

Delivery of Government Efficiency Mar 19th, 2025

Delivery of Government Efficiency

Transcript Highlights:
  • Witnesses, the chair calls. Okay, now we're going to proceed to testimony. And the chair calls.
  • Chair calls Mark White.
  • Our process improvement.
  • It's a very manual process now.
  • So I'll just call the chair.
MN

Minnesota 2025-2026 Regular Session

House Energy Finance and Policy Committee 3/20/25

Energy Finance and Policy

Transcript Highlights:
  • that can either be composted or we take it through another process called a biochar process, where we
  • process another process called a biochar process another process called a biochar process where<
  • But something that we found through this process, it's a very high-temperature process.
  • <00:43:02.240> them called attributes is what they call them called attributes is what they
  • All right, here we go. need process. You can't just play the need process.
Keywords: 1183, house
MA

Massachusetts 2025-2026 Regular Session

Joint Committee on Ways and Means Jun 21st, 2026 at 10:00 am

Joint Committee on Ways and Means

Transcript Highlights:
  • It's a long, calculated process. So I can't offer you a... It's a long, calculated process.
  • It's not just about picking up the telephone call and making a telephone call with tablets and other
  • , ten calls, whatever it is.
  • However, that's telling you how long the call was, not how many times the individual made a call.
  • However, that's telling you how long the call was, not how many times the individual made a call.
Keywords: 995, all
Summary: The Joint Committee on Ways and Means held its sixth public hearing on the Governor’s H-2 budget proposal for fiscal year 2026, focused on public safety and judiciary agencies, at the Foxborough Community Center. After opening remarks and local welcomes, the committee heard first from the Executive Office of Public Safety and Security, led by Secretary Gina Kwan, who outlined a $1.72 billion budget, up $69.8 million from FY26. She said the proposal emphasizes core operations, readiness, and partnerships with municipalities, and highlighted work on firearms-law implementation, State Police reform, DOC reentry efforts, hate-crimes prevention, emergency response, and planning for major events including the World Cup. Members also raised concerns about DNA backlog reporting, State Police academy boxing and training standards, ICE communication, disaster relief funding, crime lab staffing, EMS placement, and diversity in public safety leadership. Several exchanges focused on specific operational issues. Secretary Kwan and her team said the State Police are tracking the influx of forensic work from local sheriffs, that the boxing program remains suspended pending an IACP review and likely will not return in its prior form, and that EOPS has no direct communication with ICE but supports law-enforcement coordination where appropriate. On disaster preparedness, officials said the new disaster relief fund is being developed with MEMA and A&F, currently capitalized at $14 million with another $14 million expected, though members urged a more permanent funding source. On the crime lab, staff said the roughly $4.5 million increase is intended to cover core operations and a structural funding gap rather than expand services. The secretary also said EOPS is not ready to absorb OEMS from DPH at this time, though she would keep an open mind. The committee then heard from district attorneys, led by Suffolk County DA Kevin Hayden, who said the Massachusetts District Attorneys Association is seeking a 10% increase in operating budgets, including about $16.7 million for staffing salaries, to recruit and retain prosecutors, advocates, and support staff. He said the request reflects rising workload and the need to keep the criminal justice system functioning efficiently and fairly. The hearing was recessed briefly after the district attorneys’ opening remarks, with additional testimony expected to continue afterward.
CA

California 2025-2026 Regular Session

Senate Local Government Committee Apr 29th, 2026

Local Government

Transcript Highlights:
  • This bill remains on call. Thank you.
  • We have to call it and say that's enough.
  • We remain on call. Thank you. The vote is 5-0. We remain on call. Thank you. Okay. Senator Grove.
  • We're going to lift the calls and go back.
  • The vote is 4-2 and on call. Okay. ...to an on call. We're going to take a three-minute recess.
Keywords: 987, senate, all
Summary: The Senate Committee on Local Government met with a quorum and first approved the consent calendar, including SB 1187 and SB 1388. The committee then heard SB 983, which would authorize the Port of San Diego to use job order contracting for smaller repair and maintenance work; supporters said it would speed up routine repairs and reduce costs, while opponents raised concerns about construction language and project labor agreement effects. The bill was moved to the floor but initially remained on call after a split vote, along with several other measures heard later in the day. The committee also heard SB 1256, aimed at limiting repeated litigation against a San Diego County housing project, with supporters arguing it would curb duplicative lawsuits and opponents warning it could weaken wildfire safety review. SB 992, which would make permanent and expand a financial oversight option for very small special districts, drew support from county auditors and special districts and passed unanimously. SB 1115, addressing governance failures at the Tulare County Public Cemetery District by allowing supervisors to remove individual trustees under specified conditions, also passed unanimously after testimony about district dysfunction and insurance concerns. Later, the committee considered SB 1193, which would impose transparency requirements on Alameda County discretionary funding; supporters said it would add guardrails against conflicts of interest, while the county argued its current process is already transparent and the bill is overly restrictive. SB 1383, clarifying that local labor standards cannot be waived through density bonus concessions, passed on a divided vote after labor groups supported it and no opposition testified. SB 1361, intended to prevent local governments from undermining transit projects to avoid SB 79 housing requirements, also passed on a split vote. Finally, SB 1272, the CASH Act, would give homeowners more time to cure certain non-safety code violations; county and code enforcement groups opposed the introduced version but said they were working on amendments, and the bill passed unanimously as amended. The committee adjourned after reporting several bills out, with some measures remaining on call until later votes were taken.
OK

Oklahoma 2026 Regular Session

Appropriations and Budget Health Subcommittee Jan 22nd, 2026 at 09:30 am

A&B Health Subcommittee

Transcript Highlights:
  • Good luck, call that.
  • All we did was make a phone call, and then a day later, we got a phone call from the MCO working that
  • We are continuing to implement automated processes so that we can process some of our applications, like
  • And so, the fact that if every employee has to do their own calling in, and an employer can't call in
  • What does that process look like?
Keywords: 914, all
FL

Florida 2026 Regular Session

Appropriations Committee on Health and Human Services Apr 10th, 2025

Appropriations Committee on Health and Human Services

Transcript Highlights:
  • Robin, would you please call the roll?
  • It was a very arduous process.
  • It was a very arduous process.
  • Please call the roll on SPB 7032.
  • Please call the roll on Senate Bill 1606. Please call the roll on Senate Bill 1606. Senator Berman.
Summary: The Appropriations Committee on Health and Human Services met to consider a full agenda of bills, moving quickly through 20 measures and several amendments. Early bills reported favorably included SB 976 on procedures for challenging court-appointed psychologists in family law cases, SB 306 on Medicaid managed care provider access outside regular business hours, and SB 584 on housing supports for foster youth and college students, which drew supportive testimony from former foster youth and was backed by members as a way to improve stability and educational opportunity. The committee also approved SB 1412 to modernize home health regulations and SB 1800 to create a Parkinson’s research consortium at USF, with members citing the need for more research and future funding opportunities. The committee adopted amendments on several bills, including technical and conforming changes to the Parkinson’s bill and other measures. The committee then advanced a series of health care and child welfare bills. SB 524 added Duchenne muscular dystrophy to newborn screening; SB 1156 revised the Home Health Aide Program for medically fragile children, including training, reimbursement, and work-hour flexibility; and SB 1490 reorganized services for medically fragile children by shifting program administration to AHCA and requiring a redesign plan for the Medicaid waiver. SB 1174 allowed foster home and child-caring agency licenses to be amended when a foster parent relocates, and SB 1620 implemented selected recommendations from the Commission on Mental Health and Substance Use Disorders, including a new research center at USF and school-based behavioral health review requirements. SB 1568 revised e-prescribing exemptions, and SB 78 authorized certain veterans’ nursing home beds and related certificate-of-need transfers. All of these measures were reported favorably after brief debate or supportive testimony. Several bills prompted more extensive discussion and some opposition. CS for CS SB 1270, the Department of Health agency package, included provisions on vaccination-related patient rights, medical marijuana reporting, background screening, temporary licensure, compact participation, and sovereign immunity for volunteer dentists; it passed despite concerns from Senators Berman, Brodeur, and Harrell about vaccination language and board/voting-power provisions. CS for SB 1606 on patient access to records drew strong opposition from physicians and health information professionals over privacy, security, fines, and portal access; it was initially reported unfavorably, then reconsidered and ultimately reported favorably as a committee bill. CS for SB 1736, allowing insulin administration by direct support professionals and relatives for individuals with developmental disabilities, and SB 1808, requiring timely refunds to patients, both passed. CS for SB 1842, requiring referring providers to help patients determine whether referred providers are in-network, also passed over concerns about burden on small practices. The committee also advanced SB 1354, a behavioral health oversight bill requiring audits, performance reporting, and system transparency measures for managing entities, and SB 1768, which authorizes physicians to perform certain stem cell therapies using specified products and requires informed consent; both drew supportive comments but also concerns about patient understanding and oversight. Finally, the committee approved SPB 7032 as a committee bill to create presumptive Medicaid eligibility for permanently disabled individuals during redetermination, and after reconsideration it reported SB 1606 favorably as a committee bill. The meeting ended with members noting their recorded votes on select tabs and adjourning after completing the agenda.
CA
Transcript Highlights:
  • I'd like to call the first panel forward.
  • What we try to focus on is we try to complete the tax return processing in the tax year, or the process
  • It's not a call to abandon.
  • We call that reinsurance.
  • We call those special assessments. Some call them retroactive premiums, but you get the idea.
Keywords: 988, house, all
AR

Arkansas 2026 1st Special Session

ALC-HOSPITAL, MEDICAID, & DEVELOPMENTAL DISABILITIES STUDY SUBCOMMITTEE Jun 15th, 2026

ALC-HOSPITAL, MEDICAID, & DEVELOPMENTAL DISABILITIES STUDY SUBCOMMITTEE

Transcript Highlights:
  • Now, some of that is not all—some of that is improving process, business process, some of it is reporting—but
  • And so that process will remain the same.
  • And so this process, when it works, is a very good process. And it's a hand up.
  • or denying applications as appropriate, processing renewals in those programs, processing change reports
  • finish out the process.
Summary: The meeting focused on Arkansas’s workforce development reorganization and a set of federal waiver requests intended to consolidate and streamline the state’s WIOA system. Commerce officials said the department has already centralized shared services, split the old workforce agency into reemployment and Arkansas Workforce Connections, and submitted a combined WIOA/Perkins state plan. They described nine waiver requests, including replacing local workforce boards with a single statewide board, creating one planning and accountability structure, allowing more flexible movement of funds across regions, easing the “last-dollar” requirement for training and supportive services, reducing required youth program elements, and allowing affiliate sites instead of mandatory comprehensive centers. Officials said the goal is to reduce administrative costs and redirect more money to training, supportive services, and employer-driven programs. Legislators raised concerns about rural representation, local employer relationships, and whether local offices would close. Commerce officials said local offices would remain open, some current staff could be rehired, and regional business councils would preserve local employer input. They said the current system is fragmented and expensive, with roughly $14 million in federal workforce funds flowing through local boards but only about $1.9 million spent on training and supportive services last year; they argued the reorganization could raise training spending to about $6 million to $7 million annually. Questions also addressed board composition, performance accountability, and how funds could be shifted between regions when needs change. The State Board of Workforce Development had approved the waiver package 11-3 before it was submitted to the U.S. Department of Labor. Members also discussed workforce access for people with disabilities, child care and transportation supports, and the role of Arkansas Launch, apprenticeships, and career and technical education. Officials said vocational rehabilitation now has better access to the state job board and that referrals and data-sharing with DHS and other partners still need improvement. Several legislators emphasized the need for training to align more closely with employer demand, especially in manufacturing, technology, health care, and rural areas. The committee also heard a brief overview of Workforce Pell, with staff explaining that the new federal short-term Pell option has narrow eligibility rules and may not fit many existing programs, including some CDL and CNA programs.
TX

Texas 89th 2nd C.S.

Elections Aug 25th, 2025 at 11:08 am

Elections

Transcript Highlights:
  • I think that's one item that you can call out for sure.
  • I think members need due process.
  • And so, there is a process that's outlined here as far as the process goes.
  • That's due process, and we would hope that all Texans have due process.
  • The chair calls Lauren Peña.
Bills: HB18
Summary: The meeting of the committee focused on the discussions surrounding HB18, which aims to prevent legislators from financially benefiting when they break quorum. Chairman Shaheen emphasized that this bill addresses the integrity of the Texas legislature and responds to constituent concerns about lawmakers being absent and raising funds simultaneously. Throughout the meeting, members discussed the implications of enforcing penalties for breaking quorum and the balance between legislative strategy and financial transparency. Various representatives expressed their views, with some supporting the bill for enhancing accountability, while others argued that it imposes unfair restrictions on a constitutional tactic historically used by minority factions.
NH

New Hampshire 2026 Regular Session

House Election Law (05/05/2026)

Election Law

Transcript Highlights:
  • I don't I don't think calling I don't I don't think calling that<00:18:54.800> session that
  • Um, and yes, I'm not calling the vote right now, but I am going to call—I just want to clarify the motion
  • <00:28:38.360> the Hearing none, the clerk will call the Hearing none, the clerk will call
  • element of that process element of that process and<00:33:22.320> I<00:33:22.480> believe
  • . process. process.
Keywords: 1189, house, all
NH

New Hampshire 2025 Regular Session

House Finance Division III (01/28/2025)

Transcript Highlights:
  • visibility uh after this budget process visibility uh after this budget process into<00:13:43.839
  • We’ve got a huge process.
  • They can sometimes call for you, but they can't actually ensure that you get that call back and that
  • They can sometimes call for you, but they can't actually ensure that you get that call back and that
  • That’s the capital budget process.
Keywords: 928, house, all
Summary: Finance Division 3 met for a work session on House Bill 519, which concerns funding for Waypoint. The chair noted general support for the organization but said the bill would likely need to be suspended and folded into the budget process because the committee did not yet know available revenues or what amount, if any, could be committed. Kya Fox, director of the Division for Behavioral Health, testified that the department supports the bill and the program, explaining that it had been funded with other available funds, including $100,000 for 2024 and $400,000 for 2025, under a contract running through June 30 of this year. She said the shelter serves a unique population of young adults and is part of the department’s children’s system of care and Mission Zero efforts to reduce barriers to psychiatric discharge and emergency department use. Members questioned Fox and Waypoint representatives about the budget placement of the request, the difference between the efficiency budget and prioritized needs, and whether state budget documents would show any internal Waypoint revenues. Fox said the request appears as a general fund item and that the state would not see Waypoint’s internal financial operations in the budget. A legislative member explained that prioritized needs are critical services already in place but not necessarily included in the efficiency budget, and another member said the distinction is not strictly applied. The committee also raised a separate question about how DHHS would handle any future state or federal restrictions on DEI practices; Fox said that was a question for department leadership and legal staff, but that the department follows state law and contract requirements. Waypoint CEO Bor Alvare and Director Mandy Lancaster then described the shelter and related services. They said the shelter serves ages 18 to 24, is a 14-bed open-room facility with half walls, and is staffed overnight by two full-time workers. They said admission is first come, first served, with some vulnerability factors considered, and that they do not discriminate by race, gender, or sexual orientation. They reported no known incidents of sexual violence, though some youth are turned away each night because the shelter is full. They also explained that Waypoint provides broader services beyond the shelter, including outreach, drop-in centers, housing support, rental assistance, and family mediation, and said they serve about 400 youth and young adults in Manchester alone. The discussion ended with questions about whether lowering the upper age limit would affect the program; Waypoint said most residents are already in the 18-to-23 range, but that housing shortages make the current age span important for helping young adults avoid chronic homelessness.
TX
Transcript Highlights:
  • If not, the Chair calls Matt Barr and Tony Bennett.
  • Projects in Texas face a longer permitting process because of the contested hearing process, which can
  • This bill does not eliminate any part of that process.
  • Permits that are already in process. How long have they been in process?
  • Where are we in the permitting process?
AL

Alabama 2025 Regular Session

Alabama House Feb 12th, 2025

Alabama House Floor Meeting

Transcript Highlights:
  • Roll call: Mr.
  • Well, you know, the same process prevails... ...well, you know, the same process prevails that we've
  • The process through my office: each chairman will have their own discretion for their own process for
  • As the process, there's been a long process to get to this point.
  • There's no process involved.
Keywords: 1136, house, all
TX

Texas 89th 2nd C.S.

Natural Resources May 14th, 2025

Natural Resources

Transcript Highlights:
  • Chair calls up Roland Rees.
  • We have an enforcement process.
  • We have a licensing process, we have a criminal history process, and these systems work.
  • The Chair calls Jaya Ziman.
  • Chair called Zachariah Evans.
ND
Transcript Highlights:
  • Let's call the H.R. Division of Senate Appropriations to order and ask counsel to call the roll.
  • So we did call those out a bit for you all.
  • That is a call to action. That’s a call to arms for each and every one of us.
  • Service denials and appeals process. And appeals process.
  • We then start that appeal process.
Summary: The committee met with a quorum, approved the March 18 minutes, and then received a series of updates on health-related projects and Department of Health and Human Services budget matters. Representatives from CHI St. Alexius in Bismarck and Williston, and Altru in Grand Forks, reported progress on behavioral health expansion projects, including demolition and construction milestones, updated timelines, funding status, staffing plans, and barriers such as an unbudgeted air handler replacement in Williston. Members asked about original completion dates, use of telehealth, recruitment of psychiatrists and other staff, and whether the new beds might reduce the need for patients to travel to Jamestown State Hospital. The projects were described as on track overall, with completion expected in 2027 for the larger builds and earlier openings for some phases in Williston. The committee then heard from HHS leadership on technical line-item transfers and the Salaries and Wages Block Grant. Donna Ockland explained that recent transfers were administrative corrections to place spending in the proper budget lines and did not involve new spending, and she reviewed FTE counts and vacancies across the department. Questions focused on behavioral health staffing changes and the use of consultants in the Rural Health Transformation Program. Pat Rainer outlined the rural health program’s first-year grants and priorities, including workforce retention, rural rotations and housing, community wellness initiatives, behavioral health promotion, safety net services, hospital equipment, suicide prevention training, technology, and EMS support. He said North Dakota’s plan was drawing positive national attention, but the department still needed to obligate roughly $199 million by September and was working with CMS on timing and compliance. The committee also received an update on certified community behavioral health clinics from Elena Zeller. She said North Dakota had been accepted as a demonstration state, with certification efforts underway in Williston, North Central, Fargo, and Dickinson. Members asked about care coordination, service growth, staffing, and whether certification would expand to all clinics; the department said it was still collecting baseline data and evaluating impacts before making future recommendations. Finally, Rebecca Askins reviewed SNAP payment error rates, explaining that the 2025 rate was finalized at 9.89 percent and that the department is working on training, system changes, and quality assurance steps to get below 6 percent. Members pressed on the causes of monthly variability, the performance of the SPACES system, and accountability for ongoing errors, and the department said it expects improvement over the next 6 to 12 months.