Transcript Highlights:

• The testing analysis also will be available for customers should they want to know that.
• And we have over a thousand customers in this state.
• More than 60% of them are returning customers, meaning they come to us more than once.
• And we have over a thousand customers in this state.
• Turning customers, meaning they come to us more than once.

Bills: HB373

Keywords: infused beverages, THC, alcohol control, regulation, non-intoxicating cannabinoids, marijuana, legalization, taxation

Summary: The Senate Banking, Business, Insurance & Technology Committee met in hybrid format and heard testimony on several bills. HB 373, as amended, would regulate hemp-derived THC-infused beverages by defining the products, limiting them to 10 mg of Delta-9 THC per container, restricting sales to package stores and licensed marijuana retail stores, requiring testing and labeling, and imposing a 50-cent per container tax; the sponsor said the bill is intended to create guardrails and protect youth, and a wholesaler representative testified in support. HB 398 would allow racinos to serve alcohol until 2 a.m. and remove local authority to require earlier closing times; the sponsor and Bally’s representative said it would help Delaware remain competitive and increase revenue, and no opposition was heard. HB 433 would let municipalities and counties extend last call for bars, restaurants, and clubs from 1 a.m. to 2 a.m.; a witness from Connect Delaware supported it as a competitiveness and retention measure, emphasizing that it is permissive rather than mandatory. The committee also heard extensive testimony on HB 441, which would ban cryptocurrency kiosks/crypto ATMs in Delaware and require existing machines to be removed within 90 days. The sponsor and supporters, including AARP, the Delaware Department of Justice, and the League of Women Voters, argued the machines are heavily used in scams, especially against older adults, and that regulation has not been effective. CoinFlip opposed the bill, saying it is a regulated operator, that the fraud statistics are overstated or incomplete, and that Delaware should instead adopt a regulatory framework and amendment. HB 465 would update the criminal code to formally define virtual currency and incorporate it into theft, money laundering, racketeering, and search-and-seizure provisions; the sponsor said it would align Delaware law with modern crypto-related crimes, and no opposition was presented. The committee then heard HB 467, which would prevent landlords from requiring renters to buy insurance from a specific company while still allowing them to require coverage meeting lease terms; the sponsor described it as a consumer-choice bill and there was no public opposition. HB 435 would require payment parity for certified registered nurse anesthetists and physicians when the same services are provided; the sponsor, nurse anesthetists, the Delaware Health Care Association, the Department of Insurance, and ChristianaCare supported it as a workforce and access-to-care measure, with no opposition. Finally, HS 1 for HB 450, the Road DE Act, would overhaul permitting and traffic-impact review, emphasize peak-hour traffic, set density standards in growth areas, create a transportation impact fee, and direct some revenue to open space, farmland, and coastal restoration; realtors, builders, environmental groups, engineers, and GEAR supported it as a way to speed permitting, reduce sprawl, and improve infrastructure planning. The committee adjourned after public comment; no votes were recorded in the transcript.

Transcript Highlights:

• If there's any complaint by a consumer, it first has to go before the... ...it first has to go before
• One, a customer comes in to open a new account.
• Then the manpower in my department; we have a consumer complaint department both licensed. the complaint
• We get complaints all day long that we follow up on.
• as well as our prospective customers.

Keywords: 923, senate, all

Transcript Highlights:

• There are changes to the wage complaint process, allowing L&I to prioritize wage complaints based on
• So it's a complaint process currently, and they investigate.
• The complaint is finally investigated.
• And for that purpose, customer includes a patient.
• I think those concerns have been addressed or shouldn't impact customers.

Bills: HB1526, HB1069, HB1347, HB2091, HB2264

Keywords: liquor license, snack bar, state regulations, alcohol sales, business licensing, collective bargaining, retirement benefits, employee rights, public sector, supplemental benefits, education, funding, student loans, affordability, higher education, public employers, employee information, bargaining representatives, labor relations, union representation

Transcript Highlights:

• Of applications, renewals, and, unfortunately, complaints.
• Complaints and licensees will enjoy enhanced visibility into the complaint process.
• a complaint.
• Only 27% of complaints are resolved in six months.
• The average time for complaint resolution is 292 days.

Bills: SB1, SB 1

Keywords: appropriations, budget, state funding, education, healthcare, infrastructure, campground safety, youth camp regulations, flood safety, emergency evacuation, health and safety standards, 1185, senate, all

Transcript Highlights:

• or decided to no longer tip or complaint or decided to no longer actively<00:04:53.680><c> pursue</c
• ,</c><00:15:04.760><c> but</c> territory a bit in terms of custom, but territory a bit in terms of custom
• custom says that you should always allow for a DE or an author's amendment to go on.
• The custom that I have set for bills is that we adopt the DE and then we move to discussion.
• The custom that I have set for bills is The custom that I have set for bills is that<00:19:56.760><c>

Keywords: 1183, house

Transcript Highlights:

• Regulatory gaps disadvantage customers.
• </c> were never uh nearly 11,000 complaints were never uh nearly 11,000 complaints in<00:07:31.599><c
• </c> Regulatory gaps disadvantage customers. Regulatory gaps disadvantage customers.
• </c><00:10:32.959><c> for</c> refund mandates for new customers for refund mandates for new customers
• The total loss fraud complaints.

Keywords: Meeting Start 00:00 Call to Order and Roll Call 00:01 Discussion SB 157 00:23 Vote SB 157 05:22 Discussion SB 189 05:57 Vote SB 189 26:49, 958, all

Transcript Highlights:

• And for that, a complaint was filed.
• And for that, a complaint was filed.
• or are all complaints in that, The state level, do y'all review that, or are all complaints in that
• And before we get there, am I correct that it was a national complaint or a local, who was the complaint
• And it's our custom to start over here on for you and it's our custom to start over here on my left,

Bills: SB2101, SB2334, SB2633, SB2637, SB2713, SB2781, SB2782, SB3059, HB 1130

Keywords: minors, sexually explicit materials, public libraries, age verification, civil penalties, library collection review, alcohol storage, airline permits, beverage regulations, airport, commercial flights, alcoholic beverages, local option election, zoning regulations, municipality control, land use, state law, social media, bot accounts, misinformation

Summary: The committee first reopened public testimony on Senate Bill 2713, which concerned protections for freedom of conscience in the context of Realtor association discipline. Texas Realtors representatives testified that their organization is a separate Texas legal entity but affiliated with the National Association of Realtors through a charter and code of ethics. They said Texas Realtors is neutral on SB 2713, that their ethics process is focused on fair housing and equal professional service, and that they have not suspended or terminated anyone in Texas for religious or political speech. Senators pressed them on whether national standards could override Texas law and on examples from other states; the witnesses said state and federal law control and that they would comply with Texas law if the bill passed. Public testimony then closed and SB 2713 was left pending. The committee then took up Senate Bill 1698 on e-cigarettes. Senator Parker explained a committee substitute that tightened enforcement, required distributor registration, expanded regulation to nicotine from any source, added restrictions on child-appealing packaging, authorized inspections and audits, and set compliance deadlines later in 2025 and 2026. After questions, the substitute was adopted and SB 1698, as substituted, was reported favorably to the full Senate on a 6-0 vote, with a recommendation for the local and uncontested calendar. Next, the committee considered Senate Bill 2487 on crisis and mental health facilities. Senator Parker described a substitute that renamed the program a crisis service model, allowed multiple county facilities, added local siting limits, expanded staffing options, shortened clinical timelines, required discharge referrals, directed law enforcement and EMS to transport people there first, and created local boards and expanded reporting. The substitute was adopted and the bill was reported favorably on a 6-0 vote, also recommended for the local and uncontested calendar. Senate Bill 2819, dealing with political activities of county elections administrators, was then reported favorably on a 6-0 vote and likewise sent to the local and uncontested calendar. Senate Bill 2043 was withdrawn. The committee spent substantial time on Senate Bill 2101, which would require municipal public libraries to move sexually explicit materials out of minors’ sections and impose age-verification and review requirements. Supporters argued the bill would protect children from explicit material in public libraries and that libraries should not be left to self-regulate. Opponents, including librarians, parents, authors, and ACLU representatives, argued the definitions were vague, the bill would be costly and burdensome for small libraries, could function as a book ban, and would restrict teens’ access to classics, research materials, and other books. Several witnesses said parents should make those decisions, not the state. The bill’s author said the committee substitute was still being worked on and asked witnesses to review it; public testimony remained open in the portion provided, with no final action on SB 2101 shown.

Transcript Highlights:

• And this is giving leadership seven days from when the complaint was received to appoint the panel.
• A request about what are the leadership's options for engaging in resolution pre-complaint?
• Regardless of whether a complaint is made.
• There's a hesitancy to file a complaint by a lot of people because of the investigative process.
• So this gives us that diversion to resolve issues without a formal complaint.

Keywords: 908, all

Summary: The Legislative Procedure and Arrangements Committee met with a quorum, approved the previous meeting minutes, and heard an update from Garty Consulting on the interim study of legislative term limits. The consultants outlined their research plan and preliminary themes, including loss of institutional knowledge, shifts in power toward executive agencies and lobbyists, reduced long-term policy capacity, faster leadership turnover, and recruitment/support challenges. They also described possible recommendation categories ranging from constitutional and statutory changes to procedural and cultural adjustments. Committee members asked about how other states repealed term limits, how the public survey would address perceptions of term limits, and how stakeholder focus groups would be selected. The committee also heard a presentation from NCSL on term limits in other states, including examples from Nevada, Montana, and Colorado, with discussion of training programs, staffing changes, annual-session debates, bill limits, and impacts on decorum and leadership continuity. Several members requested follow-up data on part-time versus full-time legislatures, taxpayer costs, and nonpartisan staff devoted to oversight. The committee then considered revisions to the legislature’s workplace harassment policy and related forms. Legislative Council explained changes that clarified the definition of harassment, added captions for readability, extended several deadlines, allowed informal resolution before a review panel is appointed, clarified the role of Legislative Council in intake and documentation, and updated confidentiality/open-records language. Members, especially Senator Hogan, said the revisions better formalize the role of counsel and provide a less intimidating path for resolving complaints. The committee adopted the revised policy and forms by roll call vote. Finally, the committee approved a motion to enter executive session at 1:00 p.m. to review the results of a capital threat assessment and discuss legislator security, citing the applicable open-meetings exemptions. Members were instructed to limit discussion to the stated purpose and not take final action until returning to open session.

Transcript Highlights:

• So it seems to me that's a complaint.
• have a complaint about zoning or when I want to have a complaint or an issue with the new development
• And so we submit five or six plans or models of homes that customers can choose from.
• This is not what our customers are wanting.
• You're going to have more customers; therefore, you're going to sell more homes.

Bills: SB1254, SB1431, SB1478, SB1566, SB1787

Keywords: workers' compensation, industrial commission, safety regulations, employee protection, penalties, compliance, municipal planning, homeowners associations, design regulations, property rights, building permits, single-family homes, liquor, alcohol, spirituous liquor, liquor license, liquor licensing, Arizona Department of Liquor Licenses and Control, restaurant to-go cocktails, mixed cocktails

Transcript Highlights:

• The program success in offering incentives to customers for reducing incremental loads.
• We provide incentives to electricity customers to reduce their load during these key times.
• And we were able to sign up customers very quickly.
• So residential customers today with batteries can enroll in this program?
• And if the legislature intended for the CPUC to accept customer complaints, why isn't the CPUC requesting

Keywords: 988, house, all

Transcript Highlights:

• We had a complaint backlog of 1,400 complaints. complaints that dated all the way back to 08.
• one has the highest complaint rate?
• We issue licenses. and we enforce complaints. We are complaint-driven. Got it. Well, hang on.
• Again, it is, you know, our our process is we are complaint driven, we get a complaint about a specific
• And we don't have it, we don't control the complaints. Do you prosecute every complaint you get?

Keywords: 1184, house, all

Transcript Highlights:

• We have started to receive complaints now for the 2024 November election.
• Some of the complaints have quite a bit of data associated with it.
• The public entities that DIR serves are using our programs more, more customers.
• For example, average complaint resolution time is four times faster than it was a few years ago.
• Now all those complaints are processed by our legal team of five enforcement attorneys.

Bills: SB 1

Keywords: campground safety, youth camp regulations, flood safety, emergency evacuation, health and safety standards

Summary: The committee first heard the Legislative Budget Board and Secretary of State Jane Nelson on the Secretary of State budget. LBB said the recommendation would reduce the agency’s appropriation by about $40.3 million overall, with major changes including removing federal HAVA funding and one-time business system replacement money, adjusting the agency’s base request, deleting an outdated Interstate Crosscheck rider, and directing HAVA funds to be drawn down first. Secretary Nelson and staff defended the agency’s needs, emphasizing election security, business filings, international protocol, and the Texas Register, and requested additional staff, a new website, digitization of records, IT and cybersecurity upgrades, and renovation of the Rudder Building. Senators discussed voter-roll maintenance, cross-checking data, call-center response times, and the need for online voter registration and more efficient election administration. No votes were taken. The committee then took up the Office of the Governor and trustee programs. LBB outlined a $2.4 million decrease for the office proper and a much larger decrease in trustee programs, driven by unexpended balances and the removal of one-time federal and border-security items, while noting continued funding for disaster response, victim assistance, and $2.9 billion for border security at roughly the prior level. Governor’s staff said Texas remains focused on border security, economic development, and public safety, and discussed efforts to seek federal reimbursement for prior border spending. Members asked about the National Guard’s status, possible federal assumption of border costs, the music incubator program, the Semiconductor Innovation Consortium, the Governor’s University Research Initiative, defense economic adjustment grants, and a new $5 million nonprofit security grant proposal. Staff said the semiconductor program has 12 approved projects totaling about 948 jobs and $17 billion in capital investment, and that the nonprofit security request was added late to address threats to houses of worship and other nonprofits. No formal action was taken. Finally, the committee heard the Texas Facilities Commission and lease-payment recommendations. LBB said the Facilities Commission recommendation would reduce appropriations by about $2.0 billion, mainly by removing border wall construction funding and capital complex bond funding, while adding money for higher utility costs, Rudder Building refurbishment, and additional staff. The lease-payment recommendation would decrease general revenue by $9.3 million. LBB also noted new riders related to completing the State Library and Archives building, tenant communication during disruptions, and a space-utilization report. In agency testimony, members asked about border wall maintenance responsibility, total facilities-related debt, and the status of capital complex construction. The Rudder Building renovation and related security needs were repeatedly discussed as important one-time infrastructure investments.

Transcript Highlights:

• </c><00:15:02.399><c> have</c> especially where crypto customers have especially where crypto customers
• </c><00:18:06.080><c> The</c> complaint and which was resolved.
• The complaint and which was resolved.
• </c><00:18:09.679><c> in</c> low number of consumer complaints in low number of consumer complaints in
• </c><00:19:24.160><c> verification</c> conduct know your customer verification conduct know your customer

Keywords: 926, house, all

Transcript Highlights:

• Uh, I still get a lot of complaints, lots of complaints like I did 10 years ago and caused did 10 years
• So that's why I have these concerns, being a water bill customer. concerns being a water bill customer
• I'm aware that there have been significant amounts of complaints.
• I'm one of those customers that complain to Birmingham Waters seven days a week if there's a problem,
• There's... ...in customer satisfaction. There's chart after chart. So with that, Mr.

Bills: SB330

Keywords: water management, regional boards, municipal governance, ethics compliance, public utility, 1136, house, all

Transcript Highlights:

• customers for reducing incremental loads.
• They have increased costs, but they also have new customers. Customers come online.
• So residential customers today with batteries can't.
• We want to make sure that customers are able to subscribe.
• Because that's where the complaints go.

Summary: The hearing was an informational budget session on energy agency proposals, with no votes taken. Early discussion focused on Proposition 4 climate bond implementation, including funding for demand-side grid support, offshore wind development, and transmission financing. The Department of Finance said the budget includes allocations for demand-side grid support and offshore wind, but not yet for the $325 million transmission financing piece pending a required study. The Legislative Analyst’s Office urged the Legislature to consider whether to wait on offshore wind funding, whether to keep shifting funds into demand-side grid support, and how to direct future transmission financing. Members also raised concerns about local technical assistance for offshore wind, Salton Sea priorities, and the need for more information before final decisions. The California Energy Commission and CPUC then reviewed the broader energy package. The CEC highlighted the demand-side grid support program’s growth, distributed energy backup assets, long-duration storage, hydrogen grants, and the SIRP clean energy reliability program. CPUC testimony emphasized affordability, wildfire mitigation costs, rooftop solar cost shifts, and efforts to reduce rates while maintaining reliability and clean energy goals. Members questioned CPUC staffing, delays in proceedings, coordination with the CEC and CAISO, and the impact of rate increases on customers. The agencies also discussed the AB 3264 transmission financing study, with CPUC saying work on the study had already begun and was on track for the July 1 deadline. Several trailer bill and implementation items were also discussed. The committee reviewed a proposal to extend the Deaf and Disabled Telecommunications Program surcharge, with members split over whether it should be handled in budget trailer bill language or policy legislation; the administration said the surcharge supports a critical program serving about three-quarters of a million Californians. The committee also heard a CPUC data-sharing proposal to allow nondisclosure agreements for transmission and reliability data, which members generally supported as a technical fix. DWR explained a proposal to clarify language for the Electricity Supply Strategic Reliability Reserve so it can potentially sell three gas-fired units it owns, and the CEC presented a federal transmission grant proposal tied to grid-enhancing technologies and ratepayer cost recovery. Finally, the committee discussed California Lifeline and possible broadband pilot reforms in light of uncertainty around federal Universal Service Fund support, with CPUC saying it is exploring a statewide standalone broadband option for eligible customers.

Transcript Highlights:

• Occasionally, however, complaints are filed against a practitioner with a board that is different from
• It ensures that complaints against practitioners are handled by the appropriate licensing entity.
• Complaints being sent to the wrong place could result in significant deficiencies or delays.
• Does the customer have the information?
• Your customers do not know what stuff costs, and yes, you do. Can I ask you one quick question?

Bills: SB2024, SB227, SB268, SB1467, SB1580, HB5537, SB1313, SB1677, SB918, SB331, SB2207, SB2721

Keywords: e-cigarettes, marketing prohibition, youth protection, criminal penalties, public health, school funding, education reform, state budget, property taxes, equity in education, health care, licensing, complaint procedure, disciplinary action, law enforcement, death records, vital statistics, healthcare, trauma facility, Medicaid

Transcript Highlights:

• </c> market so they don't lose that customer. market so they don't lose that customer.
• And if there is a complaint from you as a customer to the restaurant, we know who is involved in that
• And if there is a complaint from you as a customer to the restaurant, we know who is involved in that
• And if there is a complaint from you as a customer to the restaurant, we know who is involved in that
• </c> us, we know who you are as the customer. us, we know who you are as the customer.

Keywords: 1189, house, all

Summary: The subcommittee took up HB 164, dealing with homeowners and certain service agreements tied to residential real estate. Much of the discussion focused on whether the bill should be framed as prohibiting “service agreements” or more specifically as banning “future right to listing” agreements, and whether the bill should mirror Maine’s newer law. Mike Padmore of AARP New Hampshire presented suggested edits, including clarifying that the agreements are unenforceable, striking a provision at Roman 6C, and adding language making clear that registry of deeds staff are not liable when they record documents they are statutorily required to file. Bob Quinn of the New Hampshire Association of Realtors said the bill and Maine’s law reach the same result, but he preferred simpler wording and argued the bill should not include a two-year time limit because legitimate listing agreements should not create liens at all. Members and witnesses debated whether the bill should simply make the practice illegal outright, whether the Consumer Protection Act is the right enforcement vehicle, and whether the lien-removal process should be modeled on the recent undischarged mortgage bill. A consumer protection official said the bureau supports the statute and explained that under RSA 358-A, consumers could seek damages and equitable relief to strike a lien, while also noting that the bureau often uses the Consumer Protection Act as an enforcement tool. The committee also discussed narrowing the bill to residential real estate, with the sponsor and witnesses saying the problem has been seen in residential transactions and that commercial property was not the focus. The testimony described the underlying problem as companies, often national rather than New Hampshire-based, using long-term or future listing agreements to impose liens or penalties on homeowners, sometimes in connection with estate transfers or home sales. Witnesses said legitimate real estate listings do not normally place liens on houses, but these arrangements can include hidden or unclear penalties, including a reported 3% charge on home value. No vote was taken in the excerpt, but the committee appeared to be working through possible amendments and whether to adopt Maine-style language or a simpler New Hampshire-specific approach.

Transcript Highlights:

• Even with this low percentage, the volume of complaints is still too large to investigate.
• Unfortunately, there's hundreds of thousands of those complaints.
• When you file a complaint, and that complaint does not get worked, you're not called to testify at a
• Because it's our customers who they're attacking. They get in their emails.
• And it even looks like, to our membership, that it's coming from their customers.

Keywords: Chinese Communist Party, retirement security, investment risks, SEC enforcement, Bipartisan action

Summary: The meeting primarily addressed concerns regarding the impact of the Chinese Communist Party (CCP) on American investments and the financial security of retirees. The chair discussed legislation aimed at ensuring the protection of American investors against the risks posed by Chinese companies. There was a consensus among the members regarding the necessity to enforce existing policies that require compliance from foreign companies wishing to trade on American exchanges. The discussion included testimony from various stakeholders highlighting the urgent need to limit exposure to the CCP in retirement portfolios. Additionally, there were calls for increased accountability of regulatory bodies such as the SEC to better shield American investors from potential loss.

Transcript Highlights:

• The complaint alleged that the data broker used geofencing to identify and sell The complaint alleged
• If a customer is willing to allow a company to sell their data, then under this language, that would
• Thank you. make predictions on a customer spending habits and even their income level, which informs
• Tarr, responding to individual complaints of violations of this act.
• Tarr, responding to individual complaints of violations of this act.

Keywords: 995, all

Summary: The Senate opened with the Pledge of Allegiance, recognized several guests in the chamber, and adopted a resolution congratulating Coleman-Nee on election as National Commander of the Disabled American Veterans. It also took up several local and personnel matters, including a sick leave bank for Emily Cullick and later Paul Stavarski, and local bills affecting the town of Weston and a Dorchester housing/library procurement exemption; those measures were advanced to third reading or engrossment as appropriate. The chamber also suspended Joint Rule 12 to refer several House petitions to committees. The main business was Senate No. 2516, the Massachusetts Data Privacy Act, which came before the Senate on a Ways and Means substitute (Senate Document 2608). Senators Creem, Moore, Charles, Feingold, Keenan, and others spoke in support, describing the bill as a comprehensive consumer privacy measure with data minimization rules, limits on sensitive data, protections for minors, and strong Attorney General enforcement. Several amendments were debated, with many rejected or withdrawn, while some were adopted, including provisions on geolocation data protections, opting out of targeted advertising, affiliate and merger/acquisition protections, internal operations exemptions, parental access to child data, and a Ways and Means amendment. A number of other amendments on employee data, union data, loyalty programs, AI training, reporting, and related issues were either not adopted or held/withdrawn. After the amendment process, the Senate adopted the amended Ways and Means substitute and ordered the bill to a third reading. The bill was then passed to be engrossed on a roll call vote of 40-0. The Senate also adopted an order to adjourn to the following Monday at 11:00 a.m. and to dispense with printing a calendar. The session adjourned in memory of Darrow Logan Alexander of South Boston.

Transcript Highlights:

• </c> before they're charged to the customer. before they're charged to the customer.
• </c> reliable service to Minnesota customers. reliable service to Minnesota customers.
• </c> to Minnesota Power customers. to Minnesota Power customers.
• </c> customers and non-data center customers. customers and non-data center customers.
• </c> their customers. their customers.

Keywords: 1183, house