Video & Transcript : 'fatalities' :
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US
US Federal 2025-2026 Regular Session
US House Floor Proceedings (Tuesday, June 30, 2026)
US Federal House Floor Meeting
Transcript Highlights:
- And this is a growing problem. 14 14 million Americans say they have misused nitrous oxide, and fatalities
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on the Judiciary Jun 21st, 2026 at 10:00 am
Joint Committee on the Judiciary
Transcript Highlights:
- They must limit their participation in society to prevent serious or fatal injury.
Summary:
The Joint Committee on the Judiciary held a lengthy public hearing on a wide range of civil rights, immigration, hate crimes, and reparations bills. Chair Edwards and Chair Day opened with strict testimony rules, including two-minute limits, written testimony options, and decorum requirements. Attorney General Andrea Joy Campbell testified in strong support of S. 1126/H. 1920, the Combating Hate in the Commonwealth bill, saying Massachusetts needs stronger tools to address rising hate and bias incidents. Her Civil Rights Division chief explained that the bill would give the division civil investigative demand/subpoena power, expand civil rights enforcement, close loopholes in the Massachusetts Civil Rights Act, add protected classes to the hate crimes law, and require better hate-crime data reporting. The committee also heard support for H. 1954 on access to counsel in immigration proceedings, H. 4684 on law enforcement identification and public trust, and H. 1927 to exonerate individuals accused of witchcraft in colonial Massachusetts.
Several bills focused on discrimination and civil rights enforcement. Supporters of S. 1248 on organizational standing said fair housing nonprofits need explicit authority to bring discrimination complaints in their own names, especially as federal protections are under attack. On H. 1246, advocates urged adding sex and gender as protected classes in the hate crimes statute, arguing women are not protected under current state law. H. 1820 drew testimony for protections against height and weight discrimination. H. 1995 would regularize sentencing for hate crimes by requiring diversity awareness training for both convictions and continuances without a finding, and H. 1056/H. 1589 would broaden hate-crime victim standing and require restitution to be used to repair harm. H. 1886 would clarify that defense-based social service staff are exempt from mandated reporter obligations when working under attorney-client privilege.
The committee also heard testimony on H. 1889/S. 1064, a bill to eliminate disparate impact. Environmental justice advocates, fair housing attorneys, and community members argued that neutral policies can still produce discriminatory outcomes and that Massachusetts should allow state-court claims and a private right of action to address them. Committee members raised concerns about litigation floodgates, punitive damages, and the scope of protected classes, while supporters said the bill would mainly target systemic harms and injunctive relief. Additional testimony supported H. 1922/S. 119, the Fair Investment Act, which would create civil rights protections in venture capital and other investment settings for founders and investors, especially women and minority entrepreneurs.
The hearing also included testimony on H. 1683, the Sex Trade Survivor Act, which would expand vacatur and expungement relief for trafficking survivors, remove archaic offenses from the code, and create an interagency commission; supporters emphasized reducing barriers to housing, employment, and reentry. Finally, the committee heard extensive support for H. 1753/S. 1181, establishing a commission to study reparations in Massachusetts. Testifiers described the state’s history of slavery, redlining, and ongoing racial disparities, and urged the committee to report the bill favorably. No votes or final actions were taken during the hearing.
ND
North Dakota 2026 1st Special Session
Water Topics Overview Committee Jun 10th, 2026 at 09:00 am
Water Topics Overview Committee
CA
California 2025-2026 Regular Session
Senate Energy, Utilities and Communications Committee Apr 21st, 2026
Energy, Utilities and Communications
Transcript Highlights:
- Office of the PUC enumerated that the cumulative impact of PG&E safety failures had caused over 100 fatalities
Summary:
The committee heard several energy, water, and utility bills. SB 919 by Senator Grayson would extend the biomethane monetary incentive program through 2030 and authorize additional funding to support renewable natural gas projects by reducing interconnection costs. Supporters said high interconnection costs and the current tax treatment are major barriers to methane reduction projects; opponents, including TURN and environmental groups, raised ratepayer cost concerns and objected to rate-basing and additional public funding. The author said amended language would remove the rate-basing provisions and instead urge the CPUC to act quickly on its pending decision.
SB 931 by Senator Laird would reauthorize the Community Impact Mitigation Program for the Diablo Canyon plant through 2030 to continue funding local emergency preparedness, fire protection, public safety, and school district costs. The County of San Luis Obispo and labor groups supported the bill, while TURN opposed it as a statewide ratepayer subsidy that could be funded from existing PG&E revenues instead of higher rates. Members discussed the bill in the context of the 2022 Diablo Canyon extension deal and the possibility of a future longer extension.
SB 1215 by Senator Cortese would direct the CPUC to set deployment targets for EV charging in multifamily housing and evaluate progress, with amendments aimed at affordability and limiting system upgrade costs. Supporters said renters are largely locked out of home charging and that prior utility programs proved cost-effective; no opposition testified. SB 1359 by Senator Stern would require more deliberate CPUC review before major gas system investments, emphasizing electrification and non-pipeline alternatives. Gas utilities and several industry groups opposed it, arguing it could undermine the obligation to serve, create safety and reliability risks, and change the regulatory compact.
The committee also heard SB 1125 by Senator Menjivar, presented by Senator Gonzalez, which would establish a statewide low-income water rate assistance program upon appropriation. Water agencies, environmental groups, and local governments supported the measure, while one member expressed concern that it lacked a funding source and could not overcome Proposition 218 limits; the bill was moved to Appropriations and the roll was left open. Finally, SB 1098 by Senator Perez would restrict the use of long-running memorandum and balancing accounts by investor-owned utilities, require exceptional circumstances for new accounts, and add sunset and cost-sharing requirements. Consumer advocates and large energy users supported tighter oversight, while the utilities and business groups opposed the bill as too rigid and potentially harmful to flexibility for wildfire, emergency, and safety-related costs.
CA
California 2025-2026 Regular Session
Assembly Water, Parks, and Wildlife Committee Apr 14th, 2026
Water, Parks and Wildlife
ID
Transcript Highlights:
- That is really the gold standard, and we see very few fatalities in buildings with these sprinkler systems
Summary:
The Senate convened with 31 members present, approved the March 31 journal, and moved through committee reports, gubernatorial messages, and House messages before taking up several bills on final reading. Among the measures considered were House Bill 930 on campaign finance, House Bill 949 on consolidating the STEM Action Center with the Workforce Development Council, House Bill 950 providing a one-time appropriation for a consultant to support Medicaid review work, House Bill 952 revising the Secretary of State’s budget, Senate Bill 1444 for public school support, House Bill 940 revising Idaho Digital Learning Academy policy, Senate Bill 1438 funding the IDLA budget, House Bill 516 on parental rights and education, and House Bill 897 on the Idaho information technology equipment sales tax exemption. The chamber also received and referred additional bills, including House Bill 968 and several appropriations and committee reports.
House Bill 930 passed after debate centered on campaign finance transparency, separate campaign accounts, limits on investments, and requiring self-loans over $1,000 to be deposited into campaign accounts. Supporters said it would improve accountability; opponents questioned enforcement and warned against weaponizing campaign reporting. House Bill 949 passed with discussion of consolidating STEM and workforce functions, shifting funds and staff, and reducing administrative costs. House Bill 950 passed as a one-time $200,000 appropriation for a consultant to assist the legislature’s Medicaid review panel. House Bill 952 passed with a small reduction to the Secretary of State’s ongoing general fund budget. Senate Bill 1444 passed despite objections that the school budget underfunds district health insurance and shifts costs to local districts; supporters emphasized federal fund authority and other budget adjustments. House Bill 940 passed after extensive debate on narrowing IDLA’s mission, ending state support for certain uses, limiting elementary and online participation, and reducing enrollments and costs.
Senate Bill 1438, the companion IDLA appropriation bill, also passed after debate over the size of the cut, the use of the Public Education Stabilization Fund, and whether the budget should include a cap on enrollments; supporters said it matched the policy changes in House Bill 940, while opponents argued it was too restrictive and could harm students’ access to courses. House Bill 516, dealing with parental rights and education and teacher-union-related payroll and activity restrictions, passed after a lengthy and sharply divided debate over whether it protected taxpayer dollars or unfairly targeted educators and unions. House Bill 897, as amended, was then taken up for final consideration on the Idaho information technology equipment sales tax exemption, with the sponsor explaining that the bill narrows the exemption to internal server equipment and limits it to 20 years in response to changing data-center trends and water-use concerns.
MA
Massachusetts 2025-2026 Regular Session
Joint Committee on Ways and Means Mar 27th, 2026
Joint Committee on Ways and Means
Transcript Highlights:
- are seeing in that drop of opioid-related overdose deaths, we do see that there are increases in non-fatal
Summary:
The hearing was a Joint Committee on Ways and Means budget session on health and human services, held in Clinton and opened with remarks from the House and Senate co-chairs, local officials, and committee members. The chairs emphasized the importance of hearing directly from agencies about the Commonwealth’s health care and human services budget needs, thanked Clinton for hosting, and introduced the day’s panels, beginning with the Executive Office of Health and Human Services (EOHHS) and then MassHealth.
Secretary Kiame Mahania presented Governor Healey’s FY27 EOHHS budget, describing a $33.7 billion request driven largely by non-discretionary cost growth, caseload increases, and federal uncertainty. He highlighted targeted investments in foster parent reimbursement, family resource centers, maternal health, food assistance, immigrant legal services, and workforce rates, while warning that federal cuts and the Trump administration’s One Big Beautiful Bill Act could strip billions from state health funding. Members questioned him about primary care shortages, federal program integrity audits, ConnectorCare, regional health disparities, and the proposed cap on adult dental coverage; he defended the cap as a difficult but necessary cost-control measure and said the administration would continue cooperating with federal partners.
Undersecretary Michael Levine then testified for MassHealth, saying the agency faces two major challenges: rapid cost growth and looming federal changes. He outlined a $22.7 billion gross MassHealth budget and proposed actions including a moratorium on new expansions, capping adult dental benefits at $1,000, ending GLP-1 coverage for weight loss only, reducing care management spending to peer-state levels, and convening work groups to slow growth in personal care attendant, adult foster care, and adult day health programs. He also warned that federal policy changes could cause about 300,000 residents to lose coverage by 2030 and reduce federal revenue by about $3.5 billion, and said MassHealth would use outreach and systems changes to help eligible members stay covered. Members raised concerns about the impact of these cuts on homeless care, preventive services, dental access, GLP-1s, and regional hospital and specialist shortages, while Levine argued the proposals were aimed at preserving core coverage and sustainability.
WA
Washington 2025-2026 Regular Session
House Floor Session Mar 5th, 2026 at 05:40 pm
Washington House Floor Meeting
Transcript Highlights:
- Speaker, to one of the first points that we have that is fatal, in my opinion, in the structure and really
Bills:
HB2720, HB2073, HB2487, SB5816, SB5919, SB5995, SB5831, SB6134, SB6136, SB6137, HB2689, SB5922, SB5944, SB5957, SB5988, SB5994, SB6011, SB6065, SB6103, SB6151, SB6244, SB5420, SB5868, SB6044, SB6132, SJM8002, HB2720, HB2073, HB2487, SB5816, SB5919, SB5831, SB6137, SB6244, SB5420, SB5868, SB6044, SB6132, SJM8002
Keywords:
behavioral health, emergency services, health insurance, provider access, mental health funding, premium assistance, funding, healthcare, subsidies, insurance tax, state regulation, insurers, taxation, budget impact, juice grapes, agriculture, commerce, market access, fire safety, insurance incentives
WA
Washington 2025-2026 Regular Session
House Floor Session Mar 5th, 2026
Washington House Floor Meeting
Transcript Highlights:
- Speaker, to one of the first points that we have that is fatal, in my opinion, in the structure and really
Bills:
HB2720, HB2073, HB2487, SB5816, SB5919, SB5831, SB6137, SB6244, SB5420, SB5868, SB6044, SB6132, SJM8002
Keywords:
behavioral health, emergency services, health insurance, provider access, mental health funding, premium assistance, funding, healthcare, subsidies, insurance tax, state regulation, insurers, taxation, budget impact, juice grapes, agriculture, commerce, market access, fire safety, insurance incentives
Summary:
The House took up Second Substitute Senate Bill 5974, a bill modernizing and strengthening laws concerning sheriffs, police chiefs, volunteers, youth cadets, and related law enforcement roles. Members first considered a striking amendment and then a series of floor amendments, with debate repeatedly focusing on sheriffs as elected constitutional officers, the scope of state authority over local law enforcement, and whether the bill would create unfunded mandates or practical problems for counties. Supporters of the bill and many amendments argued for clarifying language, local flexibility, and state payment for new requirements; opponents generally warned the bill would weaken elected sheriffs, impose costs on counties, or overreach into local control.
Amendment 2343, which would have added intent language emphasizing that sheriffs are directly accountable to the electorate, was debated at length and defeated on a roll call vote, 41 yeas to 56 nays. Amendment 2373, shifting background-check costs to the state through the Washington State Patrol, was also defeated, 44 yeas to 53 nays. Amendment 2374, narrowing provisions affecting private security and specially commissioned officers, failed 41 to 56. Amendment 2369, clarifying rules for volunteers and youth cadets, failed 41 to 56. Amendment 2371, limiting surveillance-related provisions to situations requiring a warrant, failed 42 to 55. Amendment 2372, clarifying that only non-public information would be restricted from disclosure, also failed 41 to 56.
Later, Amendment 2370, which would have aligned the bill’s definition of volunteer law enforcement officers with existing statute, was defeated 42 to 55. Finally, Amendment 2352, which would have exempted current sheriffs from the bill’s new decertification rules, was debated as a protection against changing the rules midstream but was opposed on the grounds that the bill already grandfathered in the one sheriff who did not meet the new experience requirement; the amendment’s vote was not completed in the excerpt provided. The transcript also begins with the Speaker signing several bills, including Substitute House Bill 1570 and Substitute Senate Bill 6248.
FL
Florida 2026 Regular Session
FL House Floor Session - 2026-01-15 (10:00AM Session)
Florida House Floor Meeting
Transcript Highlights:
- suicide, and access to firearms dramatically increases the likelihood that a suicide attempt will be fatal
Summary:
The House convened with prayer, the Pledge of Allegiance, and quorum established, then adopted the Rules and Ethics Committee’s special order report for the day. The chamber first took up HB 167 on former phosphate mining lands. Sponsor Rep. McClure said the bill would remove strict liability for previously mined phosphate lands if a Department of Health study is done at the owner’s request and the former mining status is recorded publicly. Opponents, including Reps. Cross, Nixon, and Eskamani, argued the bill did not provide enough notice to future buyers and renters and could create health and disclosure concerns. The bill passed 87-24.
The House then passed HB 145 on suits against the government, which Rep. McFarland said updates Florida’s sovereign immunity caps for the first time since 2010, raising them to $500,000 per person and $1 million per incident with future automatic increases, aligning the statute of limitations with private claims, and allowing governments to settle above the caps if they choose. He said the bill would make redress more accessible without eliminating the liability shield. The bill passed 104-7.
The chamber then considered CS/HB 289 on civil liability for the wrongful death of an unborn child, a bill by Rep. Greco that would amend the Wrongful Death Act to allow parents and other survivors to bring claims for the death of an unborn child, while exempting the mother and lawful medical care provided within the standard of care. Debate centered on whether the bill could affect abortion access, fertility treatment, miscarriage care, surrogacy, and liability for doctors, friends, family members, and others. Multiple amendments were offered to narrow the bill or add carve-outs for abortion, fertility care, surrogates, perinatal professionals, rape/incest/human trafficking situations, and to require the mother’s consent before suit; sponsors and opponents argued over whether these changes would prevent frivolous lawsuits or instead create loopholes and weaken the bill. None of the amendments were adopted during the portion of the transcript provided.
FL
Florida 2026 5th Special Session
FL House Floor Session - 2026-01-15 (10:00AM Session)
Florida House Floor Meeting
Transcript Highlights:
- suicide and access to firearms dramatically increases the likelihood that a suicide attempt will be fatal
Summary:
The House convened with prayer, the Pledge of Allegiance, and a quorum present, then adopted the special order report for the day. The chamber took up House Bill 167 on former phosphate mining lands. Sponsor Rep. McClure said the bill removes strict liability for previously mined phosphate lands if a Department of Health study is completed at the owner’s request and the former mining status is recorded publicly. Opponents, led by Rep. Cross and others, argued the bill relies too heavily on buyer-beware principles and does not adequately notify future buyers or renters. The bill passed 87-24 after debate.
Members then considered House Bill 145 on suits against the government. Rep. McFarland said it updates Florida’s sovereign immunity caps, raising them to $500,000 per person and $1 million per incident, with a later automatic increase, while preserving the liability shield and improving access to compensation for people harmed by government negligence. The bill also aligns the statute of limitations with private claims and allows entities to settle above the cap. After brief debate, the House passed the bill 104-7.
The House next debated CS/HB 289 on wrongful death for an unborn child, which would expand Florida’s Wrongful Death Act to allow claims involving unborn children and their parents. The bill prompted extensive questioning and debate about damages, definitions, medical care, surrogacy, and whether the measure could affect abortion access or expose doctors, friends, family members, and surrogates to lawsuits. Multiple amendments sought to carve out protections for mothers, health care providers, abortion care, perinatal professionals, surrogates, and victims of rape, incest, or human trafficking, but each was defeated. The final vote on the bill itself was 33-78, so the motion failed and the bill did not advance.
FL
Florida 2026 Regular Session
FL House Floor Session - 2026-01-15 (10:00AM Session)
Florida House Floor Meeting
TX
Transcript Highlights:
- content-neutral time, place, and manner restriction, thus subject to strict scrutiny, which is almost always fatal
Summary:
The joint Senate and House Select Committee on Civil Discourse and Freedom of Speech in Higher Education convened for its first public hearing, adopted its proposed rules without objection, and framed the hearing as an organizational, invited-testimony-only session. Members repeatedly condemned political violence and the assassination of Charlie Kirk, saying the committee was created in response to concerns about civil discourse, intimidation, and hostility on college campuses. Several members emphasized that the goal was not to suppress speech but to protect open expression while maintaining order, due process, and institutional accountability.
The first witness, Texas Higher Education Coordinating Board Commissioner Wyn Rosser, outlined implementation of Senate Bill 37. He described the General Education Advisory Committee, which is reviewing broad core-curriculum knowledge and skills and may recommend reducing the current 42-hour core, while leaving review of specific courses to individual institutions. He also explained the new Office of the Ombudsman, the board’s role in supporting it, and existing training and certification requirements for governing board members. Members asked about enforcement tools, transparency, and whether the ombudsman would investigate complaints involving censorship, retaliation, or political bias; Rosser said some enforcement exists in certain laws, but he deferred on the exact scope of the ombudsman’s investigatory authority and on issues outside the agency’s role.
University of Texas at Austin President Jim Davis testified that UT Austin supports free speech, academic freedom, and civil discourse, and he described three areas of focus: speech on campus grounds, classroom discourse, and how people treat one another. He said the university enforces time, place, and manner rules, expects professors to present alternative views on controversial topics, and has created internal reporting and appeal processes for students and faculty. Members questioned him about heckler’s veto incidents, protests, off-campus participants, complaints about professors, hate speech, and whether the university would protect speakers and students from disruption or unfair targeting. Davis said the university would not tolerate disruptions, would use due process and factual review, and is working to align campus practices with the new law and regents’ expectations.
Ricky Adam Jr. of Turning Point USA’s Club America described the group’s campus and high-school organizing, praised Charlie Kirk’s approach to open debate, and said the organization is expanding in Texas. He raised concerns about school administrators and a counselor at an Early College High School in Killeen allegedly interfering with a student club and withholding footage, and committee members said they would seek information and, if necessary, use legislative process to investigate. Members from both chambers reiterated support for free speech, criticized political violence and campus suppression of viewpoints, and stressed that future hearings would continue examining implementation and enforcement issues.
CA
California 2025-2026 Regular Session
Assembly Judiciary Committee Jul 8th, 2025
Transcript Highlights:
- When they do, the prognosis is fatal and the timeline is short.
Summary:
The committee heard several bills, with most drawing support after amendments or ongoing stakeholder negotiations. SB 29, by Senator Laird, would extend a sunset on the law allowing pain-and-suffering claims to survive a plaintiff’s death; supporters, including a family member describing a medical negligence case, labor groups, consumer advocates, and disability and elder organizations, argued it prevents defendants from running out the clock, while hospitals, medical groups, and business organizations warned of higher costs and added liability. After extensive debate about data collection, settlement reporting, and the impact on health care access, the bill passed to Appropriations on a divided vote.
SB 294, by Senator Reyes and presented by Senator Laird, would require employers to notify a worker’s emergency contact if the worker is arrested or detained and would create a template to inform employees of state and federal labor rights. Labor and worker advocates said the bill would help workers understand and enforce their rights amid weakened federal enforcement; there was no opposition on file, and the bill passed unanimously to Appropriations. SB 697 would modernize water-rights adjudication by allowing the State Water Board to use technology instead of requiring in-person field investigations; with no opposition, it also passed unanimously.
The committee also advanced SB 37 on attorney advertising, SB 645 on peremptory challenges in civil cases, SB 303 on bias-mitigation trainings in public workplaces, and SB 464 on expanding pay-data reporting for specified state workers. SB 37 drew support from consumer and legal groups but concerns from Walker Advertising about joint advertising; members said negotiations were ongoing, and the bill passed. SB 645 would extend anti-bias jury-selection rules to certain civil rights cases; criminal-defense and defense groups said they were close to agreement, and the bill passed. SB 303 and SB 464 were both amended to narrow scope and moved forward after several opponents shifted to neutral or removed opposition. The committee also approved a consent calendar of additional bills, all sent to Appropriations.
TX
Transcript Highlights:
- years ago how so many safety projects were conducted in areas where we have a lot of accidents and fatalities
MD
Transcript Highlights:
- . >> House Bill 1012, Delegate Fair, Public Health Local Suicide Fatality Review Teams. Favorable.
- 1012 authorizes a county or municipality to establish a multidisciplinary and multi-agency suicide fatality
US
US Federal 2025-2026 Regular Session
US House Floor Proceedings (Wednesday, March 25, 2026)
US Federal House Floor Meeting
Transcript Highlights:
- On a tragic night almost 15 years ago, Elizabeth's son, Harry Rodriguez, was fatally shot, giving his
- On a tragic night almost 15 years ago, Elizabeth's son, Harry Rodriguez, was fatally shot, giving his
WY
Wyoming 2026 Regular Session
Senate Floor Session-Day 6, February 16, 2026-PM
Wyoming Senate Floor Meeting
NH
New Hampshire 2025 Regular Session
House Labor, Industrial and Rehabilitative Services (04/22/2025)
Labor, Industrial and Rehabilitative Services
CA
California 2025-2026 Regular Session
Assembly Judiciary Committee Jun 30th, 2026
Transcript Highlights:
- In some cases, that delay can prove fatal.
Summary:
The committee heard testimony on several bills, beginning with SB 16, which would require county behavioral health directors to create clear pathways for clinicians to be authorized to initiate 5150 involuntary holds. The author and supporters argued the bill would reduce reliance on law enforcement and create more consistent crisis response standards statewide, while county behavioral health directors opposed it as an unfunded mandate that could increase law enforcement involvement and create implementation burdens. Members raised questions about county costs and funding, but the author emphasized the bill’s role in building a more clinical response system.
SB 561 would require public guardians to acknowledge conservatorship referrals, make determinations within a reasonable time, and provide status updates on request. Supporters said the bill would reduce delays that leave vulnerable adults in limbo, while the opposition from public guardian representatives was removed after amendments. SB 381 drew extensive public testimony in support; it would allow California-born adoptees, and descendants of deceased adoptees, access to original birth certificates, with a nonbinding contact preference form for birth parents. Supporters framed the bill as a matter of dignity, identity, and health, and there was no formal opposition on the record.
The committee also discussed SB 880, which would give tenants and prospective owner-occupants notice and a first opportunity to make an offer when institutional investors sell certain homes. Supporters said it would expand homeownership opportunities and preserve neighborhood stability, while opponents warned about conflicts with federal law, bundled-sale restrictions, and impacts on build-to-rent and affordable housing projects. Members and the author discussed possible amendments to address those concerns. SB 1238 would impose a duty of care and additional transparency requirements on HOA managers and boards; supporters said it would protect homeowners from mismanagement, while the main opposition argued the duty should remain contractual and could increase litigation. Finally, SB 423 would require disclosure of emergency-service records related to private detention facilities, and SB 28 would make changes to the CARE Court process, including a statewide ombudsperson and expanded oversight; both drew support and opposition, with concerns focused on transparency, privacy, implementation, and the balance between treatment and coercion. SB 574, discussed at the end, would require disclosure and human oversight for AI use in courts and legal practice and create a complaint process for ADR providers, with the State Bar noting requested amendments related to complaint handling and confidentiality.