Video & Transcript Research : 'call processing'
Page 104 of 500
LA
Louisiana 2026 Regular Session
Commerce, Consumer Protection and International Affairs May 6th, 2026
Transcript Highlights:
- If you need to take a call, step out in the hall to take your call.
- In HB 750, the cancellation process should be as easy as the process for signing up.
- There's no appeal process on these amendments. I think an appeal process is very important.
- process through the court system.
- You want to call the roll? I can't hear you. I'm all right. Yeah. You want to call the roll?
Summary:
The Senate Commerce Committee met on May 6, 2026, with five members present and approved the prior meeting minutes. The committee first heard HB 750, a “click-to-cancel” consumer protection bill requiring subscription cancellations to be as easy as sign-up and to be available through the same method used to subscribe. An amendment was adopted, testimony included support from labor and consumer advocates and opposition from some business groups, and the bill was reported favorably as amended.
The committee then took up SB 414, which was narrowed to cap interest on medical debt at 3%. After reconsidering and replacing prior amendments, the committee adopted the new amendment set and reported the bill favorably as amended. HB 799, concerning inspection licensing for elevators, escalators, and boilers, was presented by the State Fire Marshal and reported favorably with little discussion.
The longest discussion centered on HB 953, a major plumbing workforce and licensing reform bill. The bill was amended substantially: the original proposal to move plumbing oversight to the Contractors Board was removed, the plumbing board remained in place, apprenticeship and journeyman/master plumber hour requirements were revised, penalties and reporting requirements were added, and language was included to support workforce development and reentry training. The committee heard both support and opposition, including clarification from the State Plumbing Board that it already has an appeals process through the courts, and HB 953 was reported favorably as amended.
Finally, HB 220, the “PROTECT Act,” was heard to require covered online platforms to maintain a clear and usable mechanism for reporting child sexual abuse material and exploitation. An amendment was adopted to account for platforms that require registration to access content, testimony was supportive, and the bill was reported favorably as amended. HB 952 was deferred, and HB 827, a related plumbing workforce bill, was amended to align more closely with HB 953 but then failed a motion to defer by roll call vote, allowing it to remain pending. The committee then adjourned.
FL
Florida 2026 5th Special Session
Fiscal Policy Apr 8th, 2025
Transcript Highlights:
- It's not a clear process.
- Michelle, please call the roll. Michelle, please call the roll on CS for CS for SP 1618.
- "Likely not following the process.
- What's that process look like? I believe that that is a circuit court process, not a DOAH process.
- By calling it fraud, sometimes... ...tripling the paperwork by calling it fraud.
Summary:
The committee first took up CS for CS for CS for SB 462 on transportation. A substitute amendment was adopted that would require counties receiving transportation surtax proceeds to report how the money is used to the Office of Economic and Demographic Research, prohibit certain airport fees tied to collegiate aviation flight training, create a Sarasota-Manatee Airport Authority pilot program, and dedicate $10 million annually for a traffic signal modernization program. The amendment also removed several provisions from the bill, including a sales-tax transfer to the State Transportation Trust Fund, a bid-protest-related contracting requirement, and repeal of the Metropolitan Planning Organization Advisory Council. A late-filed amendment was tabled, and the bill was reported favorably. The committee then heard CS for CS for CS for SB 628, Lucy’s Law, which strengthens boating safety penalties for leaving the scene of a vessel accident and reckless operation. After the sponsor withdrew a pending amendment, the committee heard emotional testimony from Lucy’s parents and others in support, and the bill was reported favorably.
The committee next considered CS for CS for SB 700, the Florida Farm Bill, under a strike-all amendment. The bill’s major provisions included removing non-purity additives from public water systems, requiring clearer labeling for meat, milk, poultry, and eggs, criminalizing drone harassment over farmland, updating agriculture disaster recovery programs, creating an honest services registry for charities tied to countries of concern, expanding FFA-related scholarships and school infrastructure, and allowing the state to repurchase certain former agricultural lands converted to solar fields. Testimony included strong support from agriculture and related groups, opposition from the Florida Bankers Association over a private right of action related to financial discrimination, and criticism from speakers opposed to fluoride removal. The bill was amended and then reported favorably despite some opposition. The committee also reported favorably SB 796, which authorizes DEP general permits for distributed wastewater treatment systems to replace failing septic tanks.
The committee then took up a large strike-all for CS for SB 1618, a K-20 education package. The amendment combined provisions on VPK flexibility, early grade success, agriculture education, financial literacy, reading intervention, teacher assignment transparency, restrictions on spending public funds for political or social activism, emergency opioid antagonists, corporal punishment consent, teacher certification pathways, and other higher-education and workforce items from SB 1624, including guardrails for certain private religious postsecondary institutions. Members questioned the new prohibition on using public funds for political or social activism, with the sponsor saying it was intended to keep public schools from being a battleground for ideology; Equality Florida and the ACLU opposed that section. The amendment was adopted and the bill was reported favorably.
Finally, the committee began extensive debate on CS for SB 7016, a major initiative-petition reform bill. The sponsors said the bill responds to fraud and abuse documented in a large Office of Election Crimes and Security report and would impose tighter rules on petition circulators, including Florida residency and U.S. citizenship requirements, training, shorter submission deadlines, stronger penalties, new identification requirements on petitions, and a 25% invalid-signature trigger for investigations by election-crimes officials. Senators raised numerous questions about due process, public records, penalties, the treatment of volunteers and former felons, the verification process, and the practical effect of the new deadlines and thresholds. The discussion was ongoing when the transcript ended, and no final vote on SB 7016 is shown in the excerpt.
MN
Minnesota 2025 1st Special Session
House Environment and Natural Resources Finance and Policy Committee 1/23/25
Environment and Natural Resources Finance and Policy
Transcript Highlights:
- <00:19:14.000>
and streamline the application process and streamline the application process - <00:27:08.240>
so later uh to assist in that process so later uh to assist in that process - permits where a a two permit process permits where a a two permit process could<00:30:55.919>
- minutes ago about an expedited process minutes ago about an expedited process um<00:31:41.960>
- <00:34:40.639>
right <00:34:41.520>section process right section process right section - <00:34:40.639>
Summary:
The committee approved the January 21, 2025 minutes and then heard a presentation from the Minnesota Chamber Foundation on its report about Minnesota’s environmental permitting system. The presenters said the report was based on research by Barr Engineering and the Policy Navigation Group and argued that permitting delays can discourage investment and make Minnesota less competitive for manufacturing, mining, energy, clean tech, and other industrial projects. They highlighted that Tier 1 permits are generally issued quickly, but Tier 2 air and water permits often take much longer than the state’s 150-day goal, with some median timelines ranging from 419 to 771 days for Tier 2 air permits and similar delays for industrial water permits. The report also said Minnesota’s permit timelines were longer than peer states and estimated that reducing delays could increase annual output by $260 million to $910 million and support 960 to 3,400 additional full-time-equivalent jobs per year.
Committee members asked about which businesses fall under Tier 2 permits, the economic impact of permitting delays, and whether the Chamber had discussed the report with the governor or MPCA. The presenters said Tier 2 permits typically involve higher-emitting facilities such as manufacturing, utilities, mining, and other industrial operations, and that the economic estimates were based on modeling rather than exact lost-job counts. They also noted that the governor had been briefed and that MPCA had been invited to the hearing but did not attend.
The committee then took up House File 8, which Chair Heintzeman said is intended to improve permitting efficiency while maintaining environmental standards. He described provisions that would reduce the number of 60-day wetland application extensions, require MPCA to issue permitting efficiency reports twice a year, break out data on missed timelines by municipal versus industrial applicants, treat failure to meet the 150-day Tier 2 deadline as a final action subject to judicial review, and require quicker notice when applications are incomplete. He also outlined sections that would allow separate construction and operating permits, expand expedited permitting, and change environmental assessment worksheet petition rules. The bill was moved to be re-referred to the Labor and Workforce Development Committee, and the discussion began, but the transcript ends before any final vote on the bill is shown.
TX
Texas 89th 2nd C.S.
Licensing & Administrative Procedures Mar 11th, 2025
Licensing & Administrative Procedures
Transcript Highlights:
- During the SOA process, or that administrative process, our enforcement staff also take other action
- We're always in a mode of what we call continuous process improvement.
- We're still in the process of the regulatory process to take action against their licensees.
- Is that kind of an ongoing procurement process?
- Thompson's bill and call it a day.
TX
Transcript Highlights:
- I've been called the Little Restoration Lady and forced to work.
- I'm with a company called Houston Construction Services.
- The fact of the matter is that any time you've called me, I've called you back.
- When you first came out with this particular initiative, I called you. I called you back.
- No response, no return phone calls, no emails, no nothing.
ND
North Dakota 2025-2026 Regular Session
Legislative Audit and Fiscal Review Committee Jun 17th, 2026
Transcript Highlights:
- We review in more detail include processes and procedures related to their tax distribution system called
- So there is a process to it.
- I have asked them if our processes stand distinct from or in harmony with the admissions processes at
- I have asked them if our processes stand distinct from or in harmony with the admissions processes at
- We need to do a roll call vote. Yes. Roll call vote. Grant. Chairman Magrum. Yes.
Summary:
The committee was called to order, the Pledge of Allegiance and prayer were offered, and the minutes from the previous meeting were approved. Members then received a memo summarizing major audit items and began hearing audit presentations from the State Auditor’s Office and private auditors on a range of state agencies and organizations.
Several audits were reported as clean, including the Bank of North Dakota, the North Dakota Guaranteed Student Loan Program, the Office of the Governor, the Office of the State Treasurer, the Office of Management and Budget, the Department of Transportation’s flexible transportation fund, Lake Region State College, and the Department of Environmental Quality. The North Dakota Stockmen’s Association also received an unmodified opinion, though repeat findings were noted for limited segregation of duties and financial statement preparation due to its small staff. The Council on the Arts audit found two findings: payroll charged to federal awards without adequate timekeeping records, and unallowable expenditures from a restricted cultural endowment fund. The Department of Public Instruction audit identified unsupported scholarship applications in the paraprofessional-to-teacher program, though additional testing showed the funds were used for their intended purpose.
The most extensive discussion centered on the North Dakota Racing Commission audit, which identified four findings: overspending the promotion fund’s 25% operating limit, grant conditions not being met, improper Breeders Fund awards, and improper procurement for advertising services. Racing Commission director Bruce Johnson acknowledged complacency and weak controls, said the agency would tighten procedures, and explained that the commission had since worked with procurement and would follow the rules more closely. Auditors also explained that the commission would now be audited every two years because of the findings. Another major discussion involved the University of North Dakota School of Law, where auditors found a lack of documentation supporting admissions decisions for post-baccalaureate programs. UND officials said they remain in good standing with the American Bar Association but agreed better documentation and tools are needed; the committee pressed for more transparency and follow-up on admissions criteria.
The committee also received an update on Dakota College at Bottineau, where Minot State University reported that bank reconciliations had been brought current after a significant backlog and would now be maintained through shared services. Members requested a written follow-up report on the issues and corrective actions. Finally, the North Dakota Fair Association explained that its foundation has been dissolved and remaining funds were transferred to another nonprofit for continued support of the state fair, and the Department of Public Instruction provided an update on school meal debt, saying the reported amount was about $1.1 million from a partial district survey and that debt remains a local issue, though it could be revisited if school meal funding changes.
NM
New Mexico 2025 Regular Session
IC - Legislative Health and Human Services Nov 5th, 2025
Legislative Health & Human Services Committee
Transcript Highlights:
- This process is used to aid us in processing our responses to verified complaints.
- We are what's called an opt-out state.
- process is pretty straightforward.
- ADA process.
- We just know the process you need to have, and the interactive process needs to continue.
TX
Texas 89th Regular
Trade, Workforce & Economic Development May 21st, 2025
Trade, Workforce & Economic Development
Transcript Highlights:
- Okay, the Chair calls Cindy.
- The chair calls Brian Talley.
- The chair calls Lee Yolk.
- The chair calls David Jones.
- The chair calls Margo.
Keywords:
SB 1361, Texas disaster recovery loan, small business loan, micro-business loan, community development financial institution, CDFI, economic disaster assistance, post-disaster financing, business recovery fund, Texas Economic Development Bank, zero-interest loan, working capital, payroll support, health benefits, job retention, declared disaster, small business relief, microenterprise, franchise exclusion, private equity-backed business
ND
North Dakota 2026 1st Special Session
Tax Reform and Relief Advisory Property Tax Div. Jun 24th, 2026 at 09:00 am
Transcript Highlights:
- Chair Headland, Representative Dr., I did not receive any calls. I did not receive any calls.
- I call. I email. I do the same thing as Erica. I call, I email, I hound.
- And I think the process, we have a good process currently. Mr. Chairman. Senator Patton.
- So it was an automated process.
- And then you could tell them, well, then you call the school or you call the park board or you call the
Summary:
The subcommittee of the Tax Reform and Relief Committee met with a quorum to begin its study of whether the content of North Dakota real estate tax statements should be revised to improve transparency. Legislative Council staff reviewed the background for the study, including House Bill 1176, current statutory requirements for tax statements, and recent changes such as separate line items for bonded debt, primary residence credit, and legacy fund-related amounts. The Tax Department then explained the current statement format and noted that the form is prescribed and approved by the tax commissioner, with changes typically driven by statute and implemented collaboratively with counties and vendors.
County officials from the North Dakota Association of Counties described the full annual process for preparing budgets, setting levies, calculating taxable values, and issuing notices and tax statements. They said counties spend significant time coordinating with taxing districts, neighboring counties, and software vendors, and that the new budget hearing notices and valuation notices have not generated much public response. Members raised concerns about the usefulness and clarity of certain line items, especially the legislative tax relief calculation and the primary residence credit, and discussed whether the current statement creates confusion rather than transparency. Testimony also addressed the 3% cap, mill levy worksheets, assessment cycles, and the role of county auditors and tax directors in maintaining accurate values.
The committee also heard from software vendors CPT and Tyler Technologies about how legislative changes are programmed into tax systems and how online taxpayer portals can provide more detailed breakdowns of tax bills. Vendors said changes required by law are generally absorbed in contracts rather than billed directly to counties, and they demonstrated web tools and pie-chart style breakdowns that show where tax dollars go. NDACO presented a survey of eight counties estimating tax statement preparation and mailing costs, concluding that outsourced printing tends to be cheaper on average and that total statewide tax statement costs may be roughly $600,000, though the estimate was based on limited data. No votes were taken; the meeting was informational and focused on gathering testimony and identifying issues for possible future recommendations or bill drafts.
TX
TX
Transcript Highlights:
- The eviction process is very tough.
- The Chair now calls Natasha Miles to testify.
- And this is the Gulfing ghetto, I call it.
- , a process that can drag out for years.
- Okay, you want to call him first? Okay. Calling Henry Flores first.
Bills:
HB164, HB164, HB411, HB627, HB 1226, HB1677, HB1865, HB1997, HB2985, HB3462, HB4188, HB4685, HB4840, HB5370, HB5424, HB5466, HB5509, HB5660, HB5673
Keywords:
HB 164, HB164, Texas Flood Recovery, Reimbursement, and Reconstruction Program, Texas Division of Emergency Management, TDEM, Hill Country floods, July 2025 floods, flood recovery, disaster relief, flood reimbursement, reconstruction grants, resiliency standards, floodplain, base flood elevation, FEMA, Federal Emergency Management Agency, insurance denial, property damage, tenant assistance, rental property
TX
Texas 89th Regular
Senate Special Committee on Congressional Redistricting Aug 17th, 2025
Transcript Highlights:
- It's your first call special session.
- The Chair calls the following witnesses, and if you would, as your names are called, please come up and
- We'll call our next four witnesses.
- Yes, sir, and the process. And the process. Yes, sir. Thank you, Mr. Lawrence.
- At this time, we'll call for a vote.
NV
Nevada 2025 Regular Session
Assembly Committee on Legislative Operations and Elections May 29th, 2025 at 01:00 pm
Legislative Operations and Elections
Transcript Highlights:
- The call-in numbers are 669-0-06833, meeting ID 812-9227-720.
- We are also in support. ...and updates our electoral process.
- I'm calling in opposition. Thank you. Ditto. Thank you. We hope you feel better. Next call.
- of State is the one who processes those electronic ballots.
- Our goal is to build efficiencies into the process.
Keywords:
election reform, voter accessibility, conditional ballots, voter registration, mechanical voting systems, election audits, voter access grants, provisional ballot, voting technology, AB562, Nevada, Secretary of State, elections, elections management system, HAVA, Help America Vote Act, automatic voter registration, AVR, election technology, state appropriations
NH
Transcript Highlights:
- How many people currently process these applications now, and how many people process them?
- call center. I'll second that. call center. I'll second that.
- , because we have the call center underneath that's dealing with the day-to-day calls.
- We have this call center. We backlog. We have this call center.
- Um, that this call center fields about 30,000 calls per month. That's correct.
KY
Transcript Highlights:
- I was call a little bit of an audible.
- I think part of the process, part of this bill, is dealing with the process we know is superintendent
- <00:18:28.000>
uh Uh I think part of the process uh Uh I think part of the process uh part - measure is going to be what I call measure is going to be what I call rigor.<00:37:10.880>
The - call the launch component. call the launch component.
AZ
Arizona 2026 Regular Session
02/09/2026 - Arizona Off-Highway Vehicle Study Committee
Transcript Highlights:
- Game officials were on the call, too.
- So anyway, that’s our flexible process.
- It's called Quail Kids.
- What's usually the process? Mr.
- through that process.
Summary:
The committee met to review the state’s off-highway vehicle program, with opening remarks focused on balancing recreation, safety, tourism, and land-use conflicts among OHV users, hikers, bikers, ranchers, and land managers. Arizona State Parks and Trails reported on OHV fund revenues, grant balances, and process changes intended to speed up mitigation and law enforcement spending. The agency said it has tightened grant oversight, eliminated informal grant “buckets,” increased delegated authority for quicker project approval, and is using contracted trail crews for expedited maintenance and mitigation. Examples discussed included fencing and signage at Bulldog Canyon, erosion-control work at Charlew Gap, and a mitigation project at Windmill Mountain Ranch. Members emphasized that prior committee discussions helped recover nearly $4 million from stale grants and redirect it to current priorities.
Arizona Game and Fish reported that OHV education and enforcement activity has increased. The mandatory online safety course has been taken by more than 149,000 people through ADOT and 15,000 through Game and Fish, and officers said compliance, especially helmet use by children, has improved. Game and Fish also described its OHV enforcement role, including seven dedicated officers and 97 field officers, training for about 40 agencies, and a new requirement that OHV law be included in police academy curricula starting in 2026. The department said most citations involve no decal, helmet issues, cross-country travel, habitat damage, and reckless driving. Members asked about speeding standards, road use, and a helmet-law conflict involving children in side-by-sides; Game and Fish said it is currently harmonizing the statutes and has treated children in side-by-sides as exempt under the newer provision.
ADOT explained the decal and registration process, including the required safety course, the $25 decal, and the new non-resident 30-day permit for certain out-of-state OHVs. Staff also clarified that the course is required for owners, not every occasional operator, and that rental companies are not statutorily required to have each renter take the course, though some do so voluntarily. The committee then heard a legislative overview of recent OHV bills: 2024’s SB 1576 on safety, age, and helmet requirements; 2025’s SB 1517 creating the temporary non-resident permit and extending the study committee; and this year’s SB 1519, which would raise the OHV weight limit from 2,500 to 3,500 pounds and add a proposed new fee class. Members and stakeholders discussed whether the higher weight limit would broaden the OHV category, affect revenue, and better reflect newer, heavier side-by-sides, while some cautioned against blurring the line between OHVs and regular vehicles. No formal votes were taken in the portion provided.
FL
Transcript Highlights:
- You know, some in the past have been called MIWAs, and thank you.
- Amara, please call the roll. Senator Boyd? Senator Burton. Amara, please call the roll.
- and expedited permitting process for... ...the Legislature when we created a simplified permitting process
- for an expedited permit process.
- Amara, please call the roll on Senate Bill 1078.
Summary:
The committee heard and acted on six bills. SB 480, by Senator DeSigley, would allow a narrowly tailored nonprofit agricultural organization to offer health coverage to its members, especially farmers and ranchers, outside the Florida Insurance Code; supporters said it would improve affordable access in rural areas, while the American Cancer Society Cancer Action Network warned the plans would not have to cover preexisting conditions or comply with ACA protections. An amendment aligning the bill with the statute for nonprofit religious organizations was adopted, and the bill passed as amended. SB 1226, also by Senator DeSigley, would create a regulatory framework for pet insurance and wellness programs; it drew no opposition and was reported favorably. SB 988, by Senator Truenow, would revise securities exemption and filing requirements under Florida’s Invest Local exemption law; a strike-all amendment clarifying terms, fingerprinting, and related compliance provisions was adopted, and the bill was reported favorably with the committee substitute.
SB 944, by Senator Davis, would correct an omission in the law governing insurance overpayment claims so the 12-month limit applies to psychologists and HMO claims, with an effective date tied to January 1, 2026; the Florida Psychological Association supported the measure, and it was reported favorably with committee substitute after an amendment. SB 756, by Senator Burton, would remove the age-8 diagnosis cutoff and age cap for mandated insurance coverage for autism services, update the autism definition to the current DSM, and also repeal age caps for Down syndrome diagnosis; disability advocates and provider groups supported the bill, and it passed as amended. SB 1078, introduced on behalf of Senator McLean, would streamline permitting and inspection procedures for certain fire alarm and sprinkler projects, set deadlines for local agencies, limit extra documentation demands, and restrict enforcement of local ordinances not properly submitted; fire industry representatives supported the compromise amendment, some senators questioned local flexibility and permitting delays, and the bill was reported favorably after the amendment was adopted. The committee also approved a motion allowing staff to make technical and conforming changes and then adjourned.
TX
Transcript Highlights:
- It's more of an iterative process, kind of like the budget process.
- It's more of an iterative process, kind of like the budget process. Let me stop you there.
- I'd like to call up B.J.
- Chair calls Jamie.
- It’s not her calling the police; it’s other people calling the police for her.
CA
California 2025-2026 Regular Session
Assembly Local Government Committee Jul 16th, 2025
Transcript Highlights:
- But the first right of recovery, when you call, you know, when I get a call...
- The measure is on call. Thank you, Senator. The measure is on call. Thank you, Senator.
- The measure is on call. Thank you, Senator. The measure is on call. Thank you, Senator.
- The measure is on call. Not voting. You have five. The measure is on call for others, too.
- Please call the roll. Please call the roll.
Summary:
The committee first heard SB 753, which would modernize California’s shopping cart recovery rules by allowing cities and counties to return abandoned carts directly to retailers, recover documented retrieval costs, and avoid the current impound-and-wait process. The author and supporters, including San Jose officials and the League of California Cities, said the bill would help clear streets, sidewalks, and waterways and reduce local costs. Grocers and retailers opposed the measure unless amended, arguing it would turn cart retrieval into a new cost burden and could create incentives for cities to charge too much for stolen property. After extensive discussion about notice periods, cost caps, and local ordinances, the committee adopted amendments and passed the bill 6-0 as amended.
The committee then took up SB 445, which would speed up permitting and approvals needed for high-speed rail by requiring early engagement, setting rules for third-party coordination, and creating a dispute-resolution process. The author said the bill was narrowed from an earlier, broader transit proposal and was intended to reduce delays caused by utilities, local governments, and other entities. Supporters said permitting bottlenecks add major costs and delays to infrastructure projects, while opponents from utilities, cities, counties, telecoms, and special districts raised concerns about safety, reliability, affordability, and the need to review the pending amendments. The bill passed 8-1 to the Utilities and Energy Committee.
The committee also heard SB 9, a narrower housing bill focused on accessory dwelling units. The author explained that it would require local ADU ordinances to be submitted to HCD for review and would make state standards control if a local agency fails to submit a compliant ordinance or respond to HCD findings. Supporters from housing and YIMBY groups said the bill would improve enforcement of state ADU law and prevent local barriers from slowing housing production. There was no opposition, and the bill passed 6-0. The committee then began hearing SB 79, which would allow more housing near major transit stops; the author and supporters framed it as a response to the housing shortage and transit underuse, and the hearing continued with extensive support testimony as the transcript ended.
TX
Texas 89th Regular
Senate Committee on Health and Human Services Apr 1st, 2025
Health & Human Services
Transcript Highlights:
- I called our primary care physician.
- And you can call up the others. Go ahead and call the public testimony folks.
- You go through an IRB process.
- The so-called.
- Miller, hearing none, one last call.
Bills:
SB331, SB883, SB926, SB1137, SB1138, SB1144, SB1151, SB1236, SB1270, SB1522, SB1869, SB2207, SB2422
Keywords:
healthcare, cost disclosure, transparency, administrative penalties, health facility compliance, COVID-19, off-label use, prescription drugs, patient access, medical standards, insurance, physician ranking, incentives, fiduciary duty, health plan issuers, SB 1137, group home, assisted living, residential care, board and care